One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.4 / 5
1476
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Latest Reviews

★★★★★

“Home Insurance Cover”

Written on: 27/04/2016 by McLaughlinhf450 (1 review written)

I have today purchased a Building and Contents Insurance Policy over the telephone, although the quote was acquired on line with Compare the Market.com. I just felt more confident doing this by phone as I could speak with someone. This worked very well and she was so confident and informative it put me completely at ease. The options of paying were very good and the price very good also. Haveing the option to spread the cost over the year is very helpful especially being a pensioner. I would… Read Full Review

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★★★★☆

“Concern regarding extra charge on my premium”

Written on: 27/04/2016 by Allison281 (1 review written)

My worry related to an annoying extra charge incurred following a search by the insurer and the disclosure of a claim 18 months previous which had been overlooked in my application. One Call were sympathetic to my explantion and reduced the administration charge and the total extra charge to an acceptable amount… Read Full Review

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★★★★★

“Friendly and efficient ”

Written on: 26/04/2016 by Clarencel206 (1 review written)

Called on my way to work to confirm my renewal had all been set up and my policy was Live. Spoke with a person who was very friendly and efficient. Good choice to renew with you guys!… Read Full Review

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★★★★★

“Very pleased with the quote ”

Written on: 25/04/2016 by Mohamed5 (2 reviews written)

I was very pleased with the quote one call gave me. Was much cheaper then what I had received on line. The lady was very helpful to set up my direct debits and explained the policy to me in detail. Would definitely tell my friends and family to insure with one call… Read Full Review

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★★★★★

“Good customer service”

Written on: 24/04/2016 by Clancymx308 (1 review written)

The service agent dealt with my renewal in a quick efficient manner. Very courteous and polite… Read Full Review

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★★★★☆

“Very Competitive Broker”

Written on: 22/04/2016 by JEVS (1 review written)

The quote given to me was more than 50% cheaper than my current Insurer for comparable cover. A no brainer. Very efficient handling of my needs but having also spoken with other members of your team in the past couple of days you need to encourage them to speak a little slower please! Otherwise a painless purchase… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 20/04/2016 by TerryMcDaniel160 (1 review written)

The agent gave excellent service and dealt with my query with prompt and effisient service.Made me feel I was special and I left feeling elated with the service. WELL DONE EXCELLENT SERVICE. Would encourage my friends and family to use the company as they were reliable, efficient and very competitive… Read Full Review

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★★★★★

“Staying with one call”

Written on: 20/04/2016 by Nicoley360 (1 review written)

One call gave me the best price once again so I will be staying with them once again, there price couldn't be beaten.staff were very helpful and patient explaining everything I need to know… Read Full Review

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★★★★☆

“phone query review”

Written on: 16/04/2016 by DeanMorris74 (1 review written)

phone query dealt with efficiently… Read Full Review

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★★★★☆

“Nice customer service staff, pity about their pricing...”

Written on: 15/04/2016 by Shea366 (1 review written)

Customer Service is very good and everyone I spoke to was in the UK, easy to understand and in my experience go out of their way to be helpful. Only reason I left was they suffer from the same rip-off renewal pricing that you see all over the insurance industry: First year's quote was extremely competitive, second year's was less so but still acceptable. Third year was almost double my original quote and double what they were offering for new customers on their website so I didn't bother… Read Full Review

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★★★★☆

“quick to respond”

Written on: 08/04/2016 by mitmitt (1 review written)

kept me up to date. gave £20 discount on renewal… Read Full Review

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★★★★☆

“Helpful”

Written on: 06/04/2016 by isO'Connell123 (1 review written)

Good at talking me through the cover and answered all my questions… Read Full Review

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★★★★☆

“Pain free procedure”

Written on: 06/04/2016 by Leblancxj240 (1 review written)

Payment had been declined due to new bank card issue, problem was dealt with efficiently by a polite member of staff… Read Full Review

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★★★★★

“Excellent Service ”

Written on: 06/04/2016 by JaxonPearson (1 review written)

She dealt with my insurance renewal and everything was completed without fuss. Easy to understand, everything explained. A most efficient service entirely to my satisfaction… Read Full Review

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★★★★★

“Quick accurate hassle free service”

Written on: 04/04/2016 by VicB2007 (1 review written)

Quick, friendly, helpful and accurate service provided. Checked and updated information very quickly and provided a cheaper quote with better cover, hassle free and answered all my questions. Would recommend to friends and family… Read Full Review

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★★★★★

“Swift, accurate and courteous service”

Written on: 03/04/2016 by uuJimenez143 (1 review written)

Once Call responded swiftly to my enquiry and were impressively able to pick up the threads on various of my calls and emails, when the original contact was not available. I started the process on Easter Sunday so I was double impressed to be communicating with an able and well informed representative. The price for home and contents insurance they offered me was the most competitive on the market and they provided me with a solid answer to a specific question I had about conditions regarding… Read Full Review

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★★★★☆

“Very good service”

Written on: 01/04/2016 by NF2-NF2 (1 review written)

Had to call for clarification, did not have to wait on the line, were very helpful. Very good and efficient processes… Read Full Review

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★★★★★

“Good at sorting the renewal out”

Written on: 31/03/2016 by jennifer111081 (1 review written)

Initially I rang as we needed a new quote with regards to insurance coming up and building work taking place so needed a new, appropriate quote. There was a few days where I was wondering whether I'd been forgotten but a quick call and I was then contacted regularly updating me about the progress, including finding a new underwriter at a good price compared to other companies. Calls were all answered quickly... best experience I've had with One Call. Everything seems much better, smoother and… Read Full Review

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★★★★★

“Car insurance renewal - AB9”

Written on: 30/03/2016 by ValidPoint50 (1 review written)

Really good service, keen prices, and helpful staff. Documents sent to email address within minutes. Great on line chat too… Read Full Review

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★★★★★

“Downloading documents for home insurance”

Written on: 19/03/2016 by Guthrie1959 (1 review written)

I had difficulty in downloading docs. And engaged CHAT was extremely helpful and resolved the problem. Help and advice very much appreciated… Read Full Review

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