One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.3 / 5
88.3% of users recommend this
  • Customer Service

  • Value For Money

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One Call Home Insurance www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“my overall satisfaction”

Written on: 05/03/2015 by 391Peters (1 review written)

i have only been with one call for twelve months and i am more than satisfied and happy with the service provided especially with the polite and very helpful staff at the other end of the phone… Read Full Review

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★★★★★

“renewal”

Written on: 03/03/2015 by Flynnqm250 (1 review written)

RT6 Great service. Could not have been better… Read Full Review

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★★★★★

“Great service”

Written on: 26/02/2015 by Johnwhittaker14 (1 review written)

One call (AA2) were proactive in their communicating with me and efficient in processing my renewal… Read Full Review

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★★★★★

“Superb Serice at Onecall”

Written on: 24/02/2015 by NathaliaAbernathy (1 review written)

Quick,efficent,Friendly. That's what I found when setting up my Home Insurance… Read Full Review

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★★★★★

“One all service”

Written on: 23/02/2015 by juneaversa (1 review written)

I was online this morning to insure my buildings and contents. As I didn't receive an email from you confirming total price and what was covered, I called your office . I spoke to a very helpful lady who checked everything I wanted.to know regarding my policy. Can honestly say excellent service from lady I spoke to… Read Full Review

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★★★★★

“Sw1 pleasure to do business with”

Written on: 20/02/2015 by Davidsonpq53 (1 review written)

Excellent service, very much recommended. Good competitive price and staff very helpful… Read Full Review

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★★★★★

“One all one deal!!”

Written on: 19/02/2015 by Elizabeth56Easson (1 review written)

I did a search on internet but like to speak & confirm details with a human being! I couldn't have asked for a better service than I got when I spoke with A5J, it was a pleasure & I had no hesitation insuring my home with Onecall, definitely recommend!… Read Full Review

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★★★★☆

“Very helpful chap”

Written on: 19/02/2015 by ReidAustin (1 review written)

I called to ask some questions in connection with my house insurance renewal. The gentleman that I spoke to was most helpful, he cleared up my queries and also pointed out some other things that I was not sure about. For once I could not fault anything and that makes a change these days. So thank you . AJ5… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 16/02/2015

I actually signed up with this outfit a couple of years ago for home insurance because on paper/pc screen their offer & terms looked very good. The problems came later after they had my money, the policy had started & I wanted to check & possiblychange what was covered. Their phone menu system makes it a nightmare to get through to human who can deal with your question.Rather than improve their call handling system they have left it like a road full of potholes with a warning message/sign at… Read Full Review

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★★★★★

“KB6 WHAT A SUPER STAR.A CREDIT TO ONE CALL DIRECT.”

Written on: 14/02/2015 by Kirbytn450 (1 review written)

THE PERSON ON THE OTHER END OF THE PHONE IS WHAT COUNTS.SHE SOLD IT TO ME.YES SHE SOLD IT TO ME,MY SECOND YEAR WITH ONE CALL INSURANCE FOR HOUSE INSURANCE. THANK YOU, A VERY HAPPY CUSTOMER.JW THANKS KB6. … Read Full Review

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★★★★★

“Customer satisfaction thank you”

Written on: 11/02/2015 by Nolans263 (1 review written)

Hi,Many thanksfor the speedy and efficient service together with the knowledge given by your customer service agent nothing was too much trouble,would recommend your service to other people without hesitation… Read Full Review

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★★★★☆

“Renewal made easy”

Written on: 07/02/2015 by 97Forsyth (1 review written)

When our home insurance renewal was due this year I shopped around to get the best possible deal . One call came up trumps again with a big saving on our premium for the same level of cover. … Read Full Review

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★★★★★

“Quick Switch!”

Written on: 05/02/2015 by vkMonahan99 (1 review written)

Very competitive rates and very helpful service. Easy to get through to and great to be speaking to an operator in the UK. Documents were emailed immediately. Couldn't believe the difference in price between my previous insurers (who I'd been with for years) and what One Call Insurance offered for exactly the same cover. Would highly recommend… Read Full Review

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★★★★★

“initial home insurance ”

Written on: 03/02/2015 by Powell308 (1 review written)

The agent made the whole process very easy and suggested things I had not thought of, having contents and buildings in the same policy is very helpful. at no time did I feel pressured. Thank you… Read Full Review

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★★★★★

“Very easy and simple ”

Written on: 30/01/2015 by Jerryr189 (1 review written)

Very good experience simple and easy and great value for money what you get And nice of Mahalah Rocket to follow up with a courtesy mail… Read Full Review

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★★★☆☆

“Building & contents insurance”

Written on: 29/01/2015 by jamesedward76 (1 review written)

Easy to apply and download the documents. The documents were confusing in so far as they stated that accidental damage and legal assistance was not covered yet the covering letter from One Call stated that I was. When I queried this on the phone I was told that the cover for this was provided by One Call and not by the insurance company. Confusing ? I had emailed this and other queries to One Call. After 2 days I had received no acknowledgement so I telephoned and received this… Read Full Review

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★★★★☆

“Home insurance”

Written on: 29/01/2015

Very helpful One call associate (RT6) answering all queries from an online quote. Very competitive pricing… Read Full Review

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★★★★★

“Flood insurance ”

Written on: 28/01/2015 by DianaParish (1 review written)

I was a awkward customer. Contact was difficult & time was pressing.  KB6 - stuck with me & we reached an outcome that was a great relief to me. Thank you… Read Full Review

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★★★★★

“Good Service”

Written on: 28/01/2015 by paAdams103 (1 review written)

Great service from call handler LH5. I would recommend to a friend, the quote was easily worked through, getting insurance is a pain that has to be gone through. The call handler was easy to understand and explained things carefully. One Call gave me a competitive quote for better cover than my current insurer. Thanks… Read Full Review

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★★★☆☆

“insurance quote ”

Written on: 24/01/2015

The member of staff was efficient, knowledgeable, and polite. She answered our enquiry in a friendly and pleasant manner… Read Full Review

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