One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.3 / 5
983
89% of users recommend this
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Latest Reviews

★★★★★

“House Insurance Upgrade”

Written on: 24/05/2015 by KoltenBowman128 (1 review written)

Not only did I need to renew my house insurance but an upgrade to several personal items was required. I have to say that the lady advisor guided me through everything in a helpful and courteous manner, displayed extreme patience in replying to my asinine questions and should be commended for her attitude towards customers… Read Full Review

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★★★★★

“Comments on Telephone Dealings with One Call”

Written on: 22/05/2015 by Greermj355 (1 review written)

Discussed a couple of issues. This lady was courteous and helpful and made the entire process easy. So far I am very impressed with One Call… Read Full Review

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★★★★☆

“Good site great Prices”

Written on: 16/05/2015 by CasonPayne (1 review written)

Bought insurance on line but need to contact office with quert MR1 was excellent and dealt with my query promptly and efficiently… Read Full Review

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★★★★★

“Home Insurance Renewal”

Written on: 15/05/2015

I had a query with my renewal on Home Insurance and received excellent service by user KB6. The customer service was absolutely fantastic, I would recommend One Call Home Insurance to family and friends. I don't like phoning and waiting in a queue; so was amazed I was put through straight away. I was happy with the first class service I received… Read Full Review

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★★★★★

“Immediate response ”

Written on: 09/05/2015 by BroderickBennett242 (1 review written)

Query on setting up new policy answered promptly and concisely… Read Full Review

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★★★★★

“Superlative Service”

Written on: 07/05/2015

I omitted to renew my household insurance in January. Complex house purchasing means that I need all sorts of documentation to satisfy my new mortgage provider. I had the good fortune to speak to an adviser, she was amazingly patient and helpful. She took the sting out of what could have been a tortuous procedure and withing 20 minutes both my current and my new property were covered actually and for new mortgage purposes. Most impressive customer service......5 stars is not enough....thank you!… Read Full Review

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★★★★★

“Excellent, efficient telephone service”

Written on: 07/05/2015 by deemil (1 review written)

After looking through a compare website, I range to discuss in further detail my quote and policy. I spoke to a very helpful and efficient lady who fine tuned the policy to my specific requirements. I did not feel that the conversation went on longer than I had patience for and also felt that she covered every aspect for me as a customer. The price that was quoted was also £200 cheaper than my previous policy from another provider for pretty much the same cover, if not more in some areas… Read Full Review

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★★★★★

“one call car insurance”

Written on: 05/05/2015 by ninamac (1 review written)

I called to change my registration with them and she was quick polite and extremely efficient - I got my new documents on an email as I finished the call!! you cannot get better service than that!!… Read Full Review

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★★★★★

“Very patient and helpful advisor”

Written on: 01/05/2015 by Hugh198 (1 review written)

The lady I spoke with today was very patient with me and she took the time to help me out with my query. Even when I was getting agitated, she remained claim and dealt with my query. Her username is MR1. There is nothing I can fault about the way MR1 dealt with my call… Read Full Review

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★★★★★

“Sign up to a home Policy and receive all the help you need”

Written on: 29/04/2015 by Gibbsrj360 (1 review written)

I am over 80 and find dealing with insurance policies difficult but the phone call this morning was dealt with clearly and politely. The member of staff spoke more slowly for me because I find talking on the phone confusing. She was prepared to help me on several matters beyond the renewal of my policy… Read Full Review

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★★★★★

“my home insurance ( contents”

Written on: 26/04/2015 by Gramms (1 review written)

Polite, informative and helpful. A lot of information to take in, in such a small amount of time of phonecall… Read Full Review

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★★★★★

“Home Insurance Renewal”

Written on: 25/04/2015 by MadeleineShields (1 review written)

I was happy with EM1 who renewed my insurance policy. The price could be cheaper, next year but EM1 was very helpful and I have no hesitation in recommending One Call… Read Full Review

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★★★★★

“So friendly and helpful!!! ”

Written on: 23/04/2015 by nvKirkland1957 (1 review written)

Just recieved a call from an adviser re outstanding docs I need to send ... Having a real drama sorting outstanding docs needed she totally listened and in my opinion went the extra mile to help me .... her after sales skills and attitude were to the highest level I have ever experienced. Thank you for all your help and hope you get recognised for the fantastic service you provided :)… Read Full Review

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★★★★★

“Really Easy Peasey”

Written on: 22/04/2015 by Vance166 (1 review written)

"Simples" - easy to get quote, great price and deal, and even easier when I made an error with the start date to get it changed! Not their fault, but there were no difficulties, just a pleasant phone conversation and immediate response. Thanks AA1 !… Read Full Review

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★★★★★

“Renewal question”

Written on: 20/04/2015 by stormtrooper99 (1 review written)

Only a short wait for an agent. No problems with the conversation closed in a couple of minutes. RP2 was friendly and helpful… Read Full Review

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★★★★☆

“My call got answered to the house insurance team...”

Written on: 19/04/2015 by McWilliams1963 (1 review written)

My call got answered to the house insurance team within 1 minute which was superb and puts the car insurance call answering time at one call to shame as it usually takes a minimum of 5-8 minutes to get answered. My enquiry was dealt with swiftly by a very helpful operator (MR1) and the whole thing was completed in no time… Read Full Review

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★☆☆☆☆

“dreadful company”

Written on: 15/04/2015 by ElianReyes219 (1 review written)

Used Onecall a few years ago had max no claims and protected , caused a small dent in my zafira no third party involved no whiplash claims total claim came to 1000 at renewal they tripled my premium from 300 pa to nearly a thousand pounds and no explanation . Robbers never will use again Ps insured with Allianz same day quoted me £290 with the accident on the policy… Read Full Review

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★★★★★

“add ons made simple”

Written on: 14/04/2015 by bliss999 (1 review written)

one simple phone call was all it needed to add on to my existing policy, insurance for my expensive hearing aids, which being very small are a great worry. the operator understood what i needed was very helpful and i was emailed with documents by return. very satisfactory. thank you Mahalal … Read Full Review

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★★★★★

“Excellent service”

Written on: 13/04/2015

I was very impressed with the understanding by the onecall staff and the cooperation extended to me in following up after the policy inception. I was relieved with the kind of service I got rather than working myself up with unnecessary pressure. All thanks goes to one simple phone call and talking to a listening and patient o e call staff showing lots of courtesy, understanding and extending cooperation… Read Full Review

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★★★★★

“Problem accessing new documents”

Written on: 01/04/2015 by CharlizeHawkins454 (1 review written)

On receipt of my home insurance renewal documents I was denied access to them because th PIN provided was not recognised. I called and explained this to Maxine (MB9) and she quickly resolved the problem by resending the documents. She was very polite, friendly and efficient. Thank you… Read Full Review

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