One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.3 / 5
86.9% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★☆☆

“Eventually ...... !”

Written on: 19/09/2014 by AzulTemple283 (1 review written)

Setting up the policy a few weeks ago seemed pretty straightforward. However, in today's attempts to get through and speak about a letter One Call had sent the phone system was virtually hopeless, being routed to wrong department twice after waiting ages to get through to a person. Very time wasting, money wasting, and frustrating. However, I can say that when I eventually spoke to a person, HH1, he was most helpful, understanding, and efficient. Thanks HH1. I hope I do get a £10 discount… Read Full Review

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★★★★★

“Great service always”

Written on: 19/09/2014 by Monkey36 (1 review written)

I have to say tat I never look forward to renewals time; increased premiums and deciphering the jargon. KS5 was excellent. He was able to navigate me through the various covers. He found an alternative provider when I needed to amend my cover. I was able to deal with just KS5. No direct line but I was put through to him without problems. The service also that I has when making a claim was also excellent. I initially wen with One call as they provided the best cover for the price last year. I… Read Full Review

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★☆☆☆☆

“Poor PR on phone recording”

Written on: 19/09/2014 by 175Temple (1 review written)

Ashley Evans was great and solved the problem immediately and I claim my £10 The phoning process was excruciating took 50 mins every option you are given,if you click before they have read them all out it goes back to the default message " if you don't click on the right number your waiting time will increase.even when you are successful music comes on and you don't know if you are being connected or not.after a while you are told your waiting time will increase . it is clumsy and irritating… Read Full Review

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★★★★★

“andy48”

Written on: 19/09/2014 by 467Gillespie (1 review written)

I chose one call insurance through compare the market .com and HH1 has been very helpful and understanding and paying a lot less than my previous insurers and get a more cover like legal expenses definitely recommend and so easy to set up and get started… Read Full Review

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★★★★★

“Great Service”

Written on: 18/09/2014 by Colby440 (1 review written)

Completing the details online was easy and had all the information required. I could not make payment online so I called the call centre to make payment and they ran through all the details. They were really helpful and brokedown all the jargon so I understood the policy that I was paying for. Many thanks. RT6 was my customer service advisor… Read Full Review

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★★★★☆

“easy service”

Written on: 18/09/2014 by dorothymitch (1 review written)

Got quote online and called to check details. Dealt with SM5 who was efficient, swift and answered all my queries succintly. So far so good! So - easy to set up - all documents received as described - just hope we don't have to claim and if we do it's just as good and efficient. Would definitely recommend for ease of set up… Read Full Review

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★★★★★

“outstanding service - FJ1”

Written on: 17/09/2014 by aliqureishi (1 review written)

was served by FJ1- she was fantastic, very helpful and friendly. Answered all important questions and tailored the policy to my needs. I would definitely recommend their services, it was very nice to be able to speak to a 'real' person so quickly… Read Full Review

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★★★★★

“Great service at a bargain price”

Written on: 17/09/2014 by Eve342 (1 review written)

Just taken out house insurance and the service and price offered from LC1 were terrific, almost half the price of my renewal quote from a different broker… Read Full Review

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★★★★★

“Best Insurance Price and Policy -MR1”

Written on: 17/09/2014 by qiConnolly1970 (1 review written)

This is our first house insurance we have needed to take out. We used compare the market and One Call were the best priced as well as having the best policy and cover. I would recommend them. I called them to make a small change on the document and it was a fast quick call with no problems… Read Full Review

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★★★★★

“Saving mum's insurance.”

Written on: 17/09/2014 by heLyons252 (1 review written)

After making an error when purchasing an online policy, a phone call to 'One Call Insurance' got me through to 'SW1' who dealt with this situation very efficiently, stopping the original policy from being set up & arranging a new one with the correct details, keeping me informed all the time of what he was doing. Great Service. Thanks… Read Full Review

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★★★★☆

“Building and Contents Home Insurance”

Written on: 17/09/2014 by Douglas90 (1 review written)

SM5 was very helpful in advising me on cover I was seeking . He explained clearly details of additional emergency cover I was uncertain about.He was very polite and patient responding to my questions… Read Full Review

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★★★★☆

“Value for money and terrific service”

Written on: 16/09/2014 by suzak1234 (1 review written)

ONE CALL contacted me while I was on line checking comparison websites for Home Ins. I had been with my previous insurer 5 years and because I had made 3 small claim in those 5 years they increased my premium by 266% unwilling to pay the increase I decided to change insurance company. ONE CALL understood my situation and was able to arrange a very good deal for Contents & Building ins. that includes Home Emergency Protection and Family Legal Protection. I was very pleased and impressed with… Read Full Review

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★★★★★

“FJ1 was very efficient and understanding. I have a...”

Written on: 16/09/2014 by ZackeryNielsen140 (1 review written)

FJ1 was very efficient and understanding. I have a hearing problem but I was perfectly able to understand her.She explained everything in detail, I was concerned about the proximity of large trees but she put my mind at rest.My one reservation was the length of the "chat", it really did go on a long time… Read Full Review

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★★★★☆

“good service would recommend”

Written on: 15/09/2014 by campbeb (1 review written)

Looking for buildings/contents insurance for my daughter. checked prices through compare the market and One call very competitive. Needed to contact One Call by phone to confirm some details. Connected quickly, customer service advisor very knowledgeable and went through the policy requirements with me. … Read Full Review

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★★★★★

“Home Insurance Renewals”

Written on: 15/09/2014 by Jiggy_Gee (1 review written)

Sw1, you are a class act Thanks to your help and attention to detail, I have cut my Home Insurance costs in half. I was very pleasantly surprised by how easily you managed to undercut my provider of 25 years. Barclays should be ashamed of themselves at the lack of attention they give to long term customers and at the extortionate prices they charge In their favour, I did get them to reduce their new charges by a few quid after phone calls to two separate reps. The first one gave me a… Read Full Review

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★★★★★

“Great value home insurance”

Written on: 15/09/2014 by 166Lamb (1 review written)

Very helpful and comprehensive service - and a great price too! The call back was immediate after submitting my details on-line but there was no "hard-sell". Able to take my time comparing detail of the policy with my existing provider and then getting back to "Sw1" for a final check before purchase. Certain to recommend to friends and family… Read Full Review

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★★★★★

“Transferring insurance to new house”

Written on: 15/09/2014 by Phillip328 (1 review written)

Very efficient. Dealt with all matters quickly and gave full information answering questions well… Read Full Review

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★★★★★

“Policy Document Query ”

Written on: 15/09/2014 by dibdob100 (1 review written)

Excellent service received from RA2 and problem resolved quickly and easily. I have been with One Call Insurance for a couple of years now and have always found them to be very helpful and efficient, I would not hesitate to recommend them to a friend… Read Full Review

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★★★★★

“House insurance great ROTC”

Written on: 14/09/2014

RT6 was grt in helping me in getting me the same cover as I had with previous insurer, for £22s instead of £37 which I was paying and I also have legal ins included well worth the phone all as I have saved a lot over the year. Thank you so much Onecall and RT6 xx a pleasurable company to deal with. Xx… Read Full Review

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★★★★★

“Purchasing Home Insurance”

Written on: 14/09/2014 by 157Miller (1 review written)

RT6 was professional, friendly and helpful. Everything was gone over and explained in detail. I was offered extra cover, which I did not require, and this was then not pushed at me again and again. I got through on the phone straight away which was great… Read Full Review

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