One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★★
4.5 / 5
3541
95% of users recommend this
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Latest Reviews

★★★★★

“change to One Call”

Written on: 22/05/2017 by ppMcGregor1977 (1 review written)

Changed to One Call as the previous insurer's premium had gone through the barrier. Very pleased with the service… Read Full Review

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★☆☆☆☆

“Not happy”

Written on: 22/05/2017 by Mikiejc (2 reviews written)

I went with OneCall as they seemed to have some reasonable level cover for a pretty good price, but only a week into the policy they have asked me for more money... I got a letter saying that upon checking the 'Claim Register' there was a claim against the property from May 2013. This has never come up before and upon looking back through the historical paperwork, was actually a fee to someone to check the property which the insurer at the time paid direct to the inspector, and is not something… Read Full Review

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★★★★☆

“Efficient & helpful ”

Written on: 21/05/2017 by 46Cruz (1 review written)

I called to check regarding my home insurance and the person I spoke to (IC5) was very helpful, knowledgeable and friendly… Read Full Review

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★★★★☆

“A good, helpful service.”

Written on: 18/05/2017

I am pleased with the service I have received from One Call Insurance. A prompt, efficient service. Spoke to a lady on the Customer Services team who was very helpful… Read Full Review

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★★★★★

“Great Service”

Written on: 17/05/2017 by Fatboabby (1 review written)

We have just moved house Downsizing therefore we needed to review our home contents insurance. Contacted ONECALL and dealt with an Operator was extremely courteous and helpful and dealt with everything efficiently. I would recommend ONECALL as they are cheaper than most insurers… Read Full Review

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★★★★★

“Quick friendly service”

Written on: 17/05/2017 by ChelseaCruz311 (1 review written)

Needed to change bank details. Was not on hold too long and was quickly dealt with operator. She was friendly and resolved my change of details very efficiently… Read Full Review

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★★★★★

“Great assistance from One Call”

Written on: 15/05/2017 by Shoebox64 (3 reviews written)

Dealt with my change of address and called me back when promised to finalise details… Read Full Review

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★★★★★

“Query quickly solved”

Written on: 15/05/2017 by 354Regan (1 review written)

I recently took out home insurance with One Call and received a letter with a query, I telephoned and spoke to the person I dealt with, on option 5, and she very quickly explained what the query was and when I explained the situation, she advised me the query was solved. I found her to be friendly, polite and very re-assuring… Read Full Review

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★★★★★

“Extra Insurance Needed”

Written on: 13/05/2017 by DulceHolden (1 review written)

I needed to update my house insurance quickly. Via online chat, the person I dealt with quickly assessed my request and made the necessary changes. Efficient and polite, the changes were made with immediate effect and payment taken from my existing card with no issues. Very happy with the speed of service. Would certainly recommend them for house insurance… Read Full Review

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★★★★★

“Change of details”

Written on: 12/05/2017 by SuzyGriffin (1 review written)

Telephoned to change some personal details. Call dealt with efficiently and swiftly. Thank you for a hassle free call… Read Full Review

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★★★★☆

“No hassle ”

Written on: 12/05/2017 by 447Crabtree (1 review written)

Am pleased to say that my query was dealt with well. After a few short phone calls the policy was updated without premium changes and all was handled well. Well done … Read Full Review

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★★★★☆

“Home Insurance”

Written on: 11/05/2017

Great service, quick and straight forward. Thank you to Ic5 for your prompt and efficient phone call!… Read Full Review

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★★★★★

“Very helpful service”

Written on: 10/05/2017

I found the advisor very helpful and accommodating. My request was dealt with swiftly and easily. Advisor was polite and friendly at all times and very professional. Impressed with the quick response to my call and the way it was handled. I was satisfied that I received the help and support I required and that everything was clearly explained to me about the changes we made. I'd definitely recommend this company to others as one to trust and feel confident in… Read Full Review

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★★★★★

“Helpful”

Written on: 09/05/2017 by LollyM37 (1 review written)

Used live chat to change to my married name. Agent was quick, polite and efficient. All completed within 5 minutes… Read Full Review

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★★★★★

“Sorting out a problem”

Written on: 08/05/2017 by circcus42 (1 review written)

We were buying a new car and the garage gave us the number plate over the phone so we could insure the car. When we went to pick it up the computer would not let them use this number so we had to call and give a second number plate and they sorted the problem out there and then… Read Full Review

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★★★★★

“home insurance ”

Written on: 07/05/2017 by FabianRodriguez (1 review written)

Agent was very helpful and provided all details of my policy very clearly as i was expecting i am very pleased and would tell family and friends. thank you very much… Read Full Review

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★★★★★

“good service and value”

Written on: 06/05/2017 by Kristab1976 (1 review written)

polite and helpful staff, explained everything very well, masses of pages to download all a bit daunting, excellent value for money. would reccoment to a friend… Read Full Review

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★★★★★

“Excellent service, saved me money”

Written on: 03/05/2017 by bratcliffe6713 (1 review written)

Called today by one call agent, his advice saved me money on my car insurance premium and also improved the level of cover. I would recommend the agents clear professional information to friends and family without reservation. He clearly outlined my present insurance and how by making a simple change I could improve my cover and reduce my overall package… Read Full Review

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★★★★★

“Straightforward customer service”

Written on: 28/04/2017 by ReginaldGriffin (1 review written)

the person I dealt with was very helpful and it was extremely straightforward to change my bank account details. A refreshing change from what I have been experiencing with some companies. Thanks for making my life a little less stressful!… Read Full Review

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★★★★★

“Exelent service today”

Written on: 25/04/2017 by AndyBobby (1 review written)

Exelent service today : we needed insurance advice to day. Your company was very helpfull and assisted us with our needs. Yes we would probably recomend your company. Rhank you… Read Full Review

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