One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★★
4.6 / 5
3612
94.9% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
One Call Home Insurance www.onecalldirect.co.uk - Ask a question now

Media Gallery for One Call Home Insurance www.onecalldirect.co.uk

One Call Home Insurance www.onecalldirect.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“House insurance renewal ”

Written on: 21/07/2017 by RLStephenson (1 review written)

I needed to move my direct debit date when I renewed my house insurance policy I asked the agent on the call she explained that the first payment would still need to be on the date that was no longer convenient due to job change however she said she had it all set up that after that first payments my next and subsequent payments would be on my preferred date, just a pity that first payment day could not be moved… Read Full Review

Nk0000's Response to RLStephenson's Review

Written on: 21/07/2017

I dealt with a person and he was very accommodating. I had concerns about the renewal process but he made it clear that they value my custom and we came to an amicable agreement. I am happy to say I've been with one all for four years now.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Renewal”

Written on: 21/07/2017 by 3Dwyer (1 review written)

Had renewal notice from One Call Home Insurance. Did my usual web search quote for cheaper but good policy only for One Call Home Insurance to feature again - same cover, same insurer etc but £100 + cheaper. Rang One Call who price matched the quote I received - no hassle - very good Would recommend. … Read Full Review

Report this review
★★★☆☆

“PRICE GOOD SERVICE POOR!!”

Written on: 21/07/2017 by Lopez383 (1 review written)

On "HOLD" for 30 minutes, listened to Marvin Gaye, heard it through the grapevine, Michael Jackson, blame it on the boogie, very tempted to put phone down. When through to a voice I was passed from one department to another on hold about 4 times. Lost my patience passed phone to my partner as I was so frustrated!! Whole renewal transaction took 45 minutes. … Read Full Review

Report this review
★★★★★

“Helpful”

Written on: 20/07/2017 by Lakeda8 (1 review written)

SK9 was very professional and helped with queries promptly… Read Full Review

Report this review
★★★★☆

“Very professional and helpful.”

Written on: 20/07/2017

S13 was very helpful and thorough. The insurance quote had no hidden extra costs like legal add on's… Read Full Review

Report this review
★★★★★

“Great service and very professional in delivery....”

Written on: 20/07/2017

Great service and very professional in delivery. Querry sorted in a timely manner… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 20/07/2017 by Baytay (1 review written)

Very happy with my service. Spent an hour on the phone with them. Very helpful gave me a great price. Agent sl3 was very helpful. Thank u… Read Full Review

Report this review
★★★★★

“Query from One Call”

Written on: 20/07/2017 by PedroSanders (1 review written)

Phone call from us sorted it out. Thank you… Read Full Review

Report this review
★★★★☆

“Good staff, long wait.”

Written on: 19/07/2017 by BryRob9183 (1 review written)

Had 2 queries which I thought would be quick, which once I got through they were. Staff were competent and diligent. 8 Minutes waiting time however was not so good, tried to do it on line chat but was immediately told to phone, defeated the object of quick online problem solving… Read Full Review

Report this review
★★★★★

“Efficient service and making changes is painless!”

Written on: 19/07/2017

We were renewing our home insurance policy with One Call (our costs have not changed significantly over a three year period - although arguably we have made no claims in that time. What we wanted to do at this rebel period was to add two bicycles to the policy.......although it took about ten minutes to do this I was delighted to learn that not only was there no additional charge but that the new price for the policy was a few pounds cheaper! Being able to make changes as the years go by is… Read Full Review

Report this review
★★★★★

“Home insurances 5 stars”

Written on: 18/07/2017 by 133Schroeder (1 review written)

Thanks sk9 you was a great help and saved me money.i will recommend to my family and friend's… Read Full Review

Report this review
★★★★★

“Great lady ”

Written on: 18/07/2017 by Tyshawn1975 (1 review written)

Very helpful,great service and no hassle. Thank you!… Read Full Review

Report this review
★★★★☆

“Good service”

Written on: 18/07/2017 by KathleenMay (1 review written)

Good service, ln6 was very easy to deal with and she reduced my renewal price a little. Documents came quickly on line. Very efficient company to deal with. Would recommend One call… Read Full Review

Report this review
★★★★★

“home and contents”

Written on: 18/07/2017 by vjO'Grady248 (1 review written)

ls6 was very helpful and well informed got a grea price compared to other quotes… Read Full Review

Report this review
★★★★☆

“great service”

Written on: 18/07/2017 by Kingdom1958 (1 review written)

I was very happy with the service I received from cg8, he was very helpful, answered all my question to my satisfaction and was able to give me a little discount on my renewal quote (authorized by his line manager). I am happy to renew my Buildings/contents with one call for another year… Read Full Review

Report this review
★★★★★

“telephone call canceling my insurance.”

Written on: 17/07/2017 by d.palmer2 (1 review written)

cg8 was lots of help to me this morning. … Read Full Review

Report this review
★★★★★

“Very helpful and efficient ”

Written on: 15/07/2017 by Neville1957 (1 review written)

I needed help explaining about an old claim for my parents who had got some details wrong due to their age and poor health. The operator bn3 was extremely helpful and understanding. The service was excellent and he waived any further fees for them… Read Full Review

Report this review
★★★★★

“Very helpful service”

Written on: 14/07/2017 by EARM12 (1 review written)

I would normally have organised my home insurance online but I had a few queries this time as I am buying a new house. The customer service representative I spoke to was excellent. She was patient (I had a lot of questions!), knowledgeable and if she didn't know an answer she was able to find out immediately. It took a little more time over the phone but I feel I have got the exact insurance I need for my new home now. A very pleasant experience which is not normally the way I would describe… Read Full Review

Report this review
★★★★★

“Great value. Less hassle ”

Written on: 14/07/2017 by AndersonHayes (1 review written)

Great service very polite customer service personal and very helpful great product great value cant think of anything negative to say… Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 14/07/2017 by xpCallahan1989 (1 review written)

I needed to renew my home insurance so I went online to a comparison website and and after submitting details One Call Home Insurance came out very good on all comparisons so I filled in details online. I didn't fully complete the online form as I wanted to think about it and also had to cancel my old insurers. The next day I cancelled my old policy and telephoned One Call explaining I needed a quote from them and what they could offer me. A lovely lady took my call and was ever so polite and… Read Full Review

Report this review
overview