One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★★
4.5 / 5
3452
94.9% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Unoccupied property with ongoing improvements”

Written on: 25/03/2017 by SorenPerry78 (1 review written)

I spoke to a number of staff in order to set up the correct policy for me. They were all very knowledgeable and polite, in very difficult circumstances. I was not aware of all the factors involved in the insurance of my property and they led me through them to accurate conclusion. It was a tremendous relief because I was having great difficulty with other companies to get the correct insurance. Well done… Read Full Review

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★★★★☆

“Great service”

Written on: 24/03/2017 by Rubicubie (1 review written)

Great service, just a long call in total (over 30 mins). IC5 was very helpful. Didn't have to pay extra for change of address - and was even able to increase my premium… Read Full Review

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★★★★☆

“Good value ”

Written on: 24/03/2017

I have been with one call for three years now and they can't be matched on price which includes low excess and Extras like mobile phone cover . Spoke with staff over the years when renewing and Everyone very helpful. Overall I'm very satisfied… Read Full Review

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★★★★☆

“Satisfied my requirements - not available online”

Written on: 24/03/2017

I am moving house and needed a quote and comparison to port existing or cover the new dwelling at the same time. A lot of possibilities were explored and keying this online was taking ages. It still took time by phone, but someone who was familiar with the product offerings and had contact with the underwriters was doing the work. Offering top ups for legal and emergency cover was not really wanted. A good experience… Read Full Review

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★★★★★

“Very impressed today”

Written on: 23/03/2017 by Kaz.swingler (1 review written)

Got a call about my insurance, what a lovely guy, lowered my excess in seconds, very impressed and great service… Read Full Review

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★★★★☆

“Info from customer services”

Written on: 23/03/2017 by Domjan (2 reviews written)

Called customer services today to make an enquiry answered quickly, customer services were fairly quick and efficient . I've not had any problems with dealing with one call. Quite happy with the service. … Read Full Review

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★★★☆☆

“Why admin fee on changing addres when I had cancelled and ”

Written on: 23/03/2017 by Markavery (1 review written)

Disappointed that at the end of my call the guy quickly mentioned a £39 admin fee. When I questioned this he pretended to talk to his manager and 10 seconds later said he could do it for £15 instead. To make my life easier I went along with that bit it's wrong. The company should pay his wage out out of what I am already paying not me! … Read Full Review

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★☆☆☆☆

“What a dishonest shambles”

Written on: 23/03/2017 by kjcook (1 review written)

If you want to be misled, mis-informed and out of pocket and fobbed off then One Call are the ones for you. Dreadful customer service, do not expect them to ever call you back. They display a total indifference or care despite happily acknowledging that they have in fact previously mis-informed you which is somewhat appalling. One Call have demonstrated a major staff training need throughout their business or the need for new staff. Preferably ones that know what the FCA is and what its there… Read Full Review

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★★★★★

“Building and Contents Insurance”

Written on: 23/03/2017 by Katherine24 (1 review written)

Excellent staff, very knowledgeable and helpful, making an easy, and quick solution to increasing my portfolio with them… Read Full Review

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★★★★★

“I would just like mentoin how extremly helpful the...”

Written on: 23/03/2017 by 219White (1 review written)

I would just like mentoin how extremly helpful the agent was on the telephone today… Read Full Review

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★★★★★

“Always friendly and value for money”

Written on: 23/03/2017 by roHamilton5 (1 review written)

they have provided good quotes and been really helpful when called… Read Full Review

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★★★★☆

“Efficient, pleasant service”

Written on: 22/03/2017 by magsdon (1 review written)

Contact was to change address for our building and contents insurance policies. Handled efficiently and in a helpful and pleasant manner… Read Full Review

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★★★★★

“Renewal Call”

Written on: 22/03/2017 by AlbansAndy (1 review written)

Received a call this morning with regards the renewal of my policy. Information and suggestions were clear and informative eg reduce excess down and the cost implication of doing so. Also clarified one item on the policy with regards inclusion which was answered very quickly (i did expect a small delay whilst policy was checked) Call was quick without being hurried… Read Full Review

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★★★★★

“Saves you money”

Written on: 22/03/2017

Good experience a lot cheaper than other home insurance policy call operator also excellent, who assisted me very well. there was nothing I didn't like… Read Full Review

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★☆☆☆☆

“Don't believe a word they say!”

Written on: 21/03/2017 by KianaKelleher (1 review written)

I recently made an enquiry about home insurance, and it turned out what I asked for over the phone, hadn't been reflected by the One Call agent. Instead he used different cover levels and options, to achieve a much lower quote... but this wasn't at all what I asked for. Unbelievably shady tactics. On that basis, i refused to proceed any further and stayed with my current insurer… Read Full Review

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★★★★★

“Simple, great service”

Written on: 21/03/2017 by CamilleWhite138 (1 review written)

My call was answered within a reasonable time. The agent was knowledgeable, asked all pertinent questions and sorted out my query in a quick, seamless, professional manner. Well done to the young lady who helped me!… Read Full Review

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★★★★☆

“Change of details”

Written on: 21/03/2017 by Misspell (1 review written)

Rang them to update my email address. He was great checking he had the correct person first and updated my details promptly… Read Full Review

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★★★★★

“Very satisfied”

Written on: 20/03/2017 by Jackiec2259 (1 review written)

Very helpful and managed to help me achieve savings on my policy. Lots of free add ons as well… Read Full Review

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★☆☆☆☆

“I looked for a quote for car insurance looked very...”

Written on: 20/03/2017 by Wadepm272 (1 review written)

I looked for a quote for car insurance looked very good so clicked through but did not enter licence number of NI, insurance was due 9 days later, after entering the credit card details then came all the extras, so spent 1 hr on phone waiting to get through then 30 mins arguing as even though email stated "intention" to buy they are charging me £50 to cancel it, even though I have not used the insurance as it was staring in 9 days and I already have insurance up to that date. They said they… Read Full Review

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★★★★☆

“Very helpful service”

Written on: 20/03/2017 by xdTucker203 (1 review written)

The oprator was very helpful and managed to get us a quote that was competitive with other ones we had received elsewhere. We have stayed with one call for a number of years for this very reason. From experience staff have always been friendly and answered any queries you may have, would definitely recommend… Read Full Review

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