One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.3 / 5
88% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
One Call Home Insurance www.onecalldirect.co.uk - Ask a question now

Media Gallery for One Call Home Insurance www.onecalldirect.co.uk

One Call Home Insurance www.onecalldirect.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Thorough response to questions”

Written on: 16/12/2014 by Smithql234 (1 review written)

Had a few discrepancies/questions when received my documentation which were explained and answered thoroughly by the Representative and to my satisfaction. Happy with the service so far on a person to person basis but it's a pity the paperwork isn't more self explanatory… Read Full Review

Report this review
★★★★★

“Moved house , insurance moved no problem.”

Written on: 15/12/2014 by 290Armstrong (1 review written)

AE2 answered my call and dealt with the change over very professionally. After all the hazel of moving it was good something was so easy. Advised to take the extra with moving house which made sense. I will recommend home call in the future… Read Full Review

Report this review
★★★★☆

“Another good priced quote”

Written on: 13/12/2014

Received my renewal notice. Good price again with home emergency and legal included… Read Full Review

Report this review
★★★★★

“Excellent prices and service”

Written on: 13/12/2014 by Reidsw237 (1 review written)

Had a year's insurance from them at a great price and they were very keen to keep my business come renewal time. I spent an evening shopping for deals on the comparison sites but they came back and thrashed the prices I had been quoted (including those offering discounts). It would be good to have more information in writing from them but just having electronic documentation helps to keep the prices down. Thanks KB6!… Read Full Review

Chrisonwheels's Comment

Written on: 13/12/2014

When I read the documentation that they had sent through and found an error. They blamed the Meercat comparison website (although I can't imagine why I would have put in a mid-terraced bungalow when we live in a semi!) and charged me £15 to update the policy -not exactly happy about that one... so I'd give them 3 stars for not letting you check the information before purchasing. If I hadn't changed it I wouldn't have had any cover so please make sure that they don't make any similar errors with you!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very happy with service ”

Written on: 12/12/2014

Very happy with quote and happy with service so far. My queries have always been dealt with appropriately and efficiently. Ae2 was very helpful on my last call… Read Full Review

Report this review
★★★★☆

“Efficient and quick service”

Written on: 12/12/2014 by DGMO (1 review written)

Although I had to wait some time to get through, once I spoke to a representative I was quickly and efficiently dealt with and my documentation was send to me directly… Read Full Review

Report this review
★☆☆☆☆

“5 call and still haven't paid, lost contact twice ,...”

Written on: 12/12/2014 by Chayward (1 review written)

I am trying to pay for my house Insurance , call centre does Not work, information on automation does not cover this Eventuality, good product , good price , nobody to pay !! Start looking for a new insurer !!!!!… Read Full Review

Report this review
★★★★☆

“Hone insurance”

Written on: 12/12/2014 by McGuireqf295 (1 review written)

The rep was very helpful and polite… Read Full Review

Report this review
★★★★☆

“MOVING HOME ”

Written on: 11/12/2014 by hbHughes1963 (1 review written)

VERY GOOD INDEED OVERALL - THE LADY WAS PATIENT HELPFUL AND INFORMATIVE… Read Full Review

Report this review
★★★★★

“great service, competitive prices and the telephone...”

Written on: 10/12/2014 by johnnyrevell (1 review written)

great service, competitive prices and the telephone service staff are very pleasant to deal with (operator AE2). All in all a very good company to buy insurance from. No claims made as yet!… Read Full Review

Report this review
★★★★★

“Great, polite, knowledgable serviced”

Written on: 08/12/2014 by xjFisher437 (1 review written)

I called to confirm some details 2 months after I initially took out the policy. All staff were polite, the waiting time was less than a minute and my questions were answered quickly and thoroughly. I have no complaints at all. Customer Services reference LC1… Read Full Review

Report this review
★★★★★

“Fantastic Customer Service”

Written on: 08/12/2014

At last a company that values its customers and genuinely wants to help. I explained to an assistant (kb5) that I would struggle to sort things out during normal office hours, I was told that she started work at 9.00 but was normally in before 8.30 so would call me the next day to discuss the insurance policy. I am pleased to say she was true to her word and called me back the next day at 8.15. Everything was sorted out quickly & easily and the policy details were emailed to me straightaway. I… Read Full Review

Report this review
★★★★★

“So easy”

Written on: 08/12/2014 by 346Beebe (1 review written)

We already had taken out our insurance but couldn't find the policy or ref. Number, nothing! She (LC1) made it so easy and couldn't have been more helpful, first rate… Read Full Review

Report this review
★★★★★

“Very pleased with the service by Operative AE2 the...”

Written on: 07/12/2014 by oyWise262 (1 review written)

Thank you for the service received today. The phone was answered with a short time frame. I will renew my household insurance again should One call remain competitive. I would defiantly recommend your company to family and friends, on the grounds of you Service and cover. Thank you… Read Full Review

Report this review
★★★☆☆

“cheap insurance”

Written on: 05/12/2014 by 351Thomas (1 review written)

I have been with one direct insurance twice. On my first year I made a claim and they responded well. It is the cheapest I can find. The only problem is that they take forever to answer the phone. They should have more people answering calls… Read Full Review

Report this review
★★★★★

“One Call did the job.”

Written on: 05/12/2014

Having tried different company's I renewed my Home Insurance with One Call today. I found them very efficient, especially the patient young lady, (ag3) who attended to my needs, who went out of her way to help. I will be pleased to recommend One Call to all my friends who require home insurance. Very pleased. Thank you to ag3 and well done One Call.JK… Read Full Review

Report this review
★★★★☆

“Friendly and efficient”

Written on: 03/12/2014 by O'Connor421 (1 review written)

Had a query that came in the post asim a new customer called person I spoke to was very helpfull. Would recommend one call home insurance to friends and family .AE2… Read Full Review

Report this review
★★★★★

“Simples!”

Written on: 03/12/2014

Very friendly staff (ag3)! Very knowledgable, too. Encouraged me to look at various cover options in order for me to make an educated decision on my preferred cover. Once I had cancelled existing policy with other insurer, I was able to renew with my original advisor (ag3) - nice touch from big (?) call centre. Very satisfied with service - saved me a load of cash and gave me better cover than my previous insurance. Well done!… Read Full Review

Report this review
★★★★★

“Pleasant and efficient”

Written on: 03/12/2014

I found them to be very helpful & pleasant when dealing with my renewal quotation which is very competitive… Read Full Review

Report this review
★★★★★

“excellent proactive call”

Written on: 02/12/2014

I had forgotten all about renewing our home insurance policy and was grateful to receive a call from a young lady (username AA2) to remind me that renewal was almost overdue. She competently answered all of my questions leaving me in no doubt that I was dealing with an excellent organisation and could confidently renew. Many thanks… Read Full Review

Report this review
overview