One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.3 / 5
1046
89% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Very friendly helpfull staff”

Written on: 29/07/2015 by Athenaf386 (1 review written)

Asked a question about my policy documents and review my situation which was handled by PM2 in a very friendly professional manner. thank you!… Read Full Review

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★★★★★

“HS1 great customer service”

Written on: 29/07/2015 by AdrielAdkins121 (1 review written)

I decided to contact One Call via chat. the communication was prompt and very helpful. answered my query within minutes. no waiting on the end of a phone… Read Full Review

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★★★★★

“Great service from webchat ”

Written on: 23/07/2015 by darrenfhenry (3 reviews written)

Really great service from the person we dealt with ; was a random and obscure request and she was superb. I'd definately recommend and this is a tick in the box when considering to renew next year… Read Full Review

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★★★☆☆

“Change of plate on car insurance ”

Written on: 22/07/2015 by Jhanna1664 (1 review written)

Today I had to change my plate on the car as my new v5 had turned up. I used the chat and found it very easy to use and today I had HS1 dealing with my change. Very fast. However I did find the £15 fee to be a little steep as my last insurance company only would charge £8. Would be nice if they reduced this but over all I am still happy… Read Full Review

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★★★★☆

“Wife's car insurance”

Written on: 21/07/2015 by guMurray365 (1 review written)

I had occasion to speak to you following the death of my wife, regarding her car insurance. Your operator  was very pleasant and helpful… Read Full Review

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★★★★☆

“Really good value”

Written on: 18/07/2015 by cgBrown488 (1 review written)

We called One Call after received a totally unrealistic renewal quote,from our previous insurer. We found them to be very competitive and thorough. The policy offers good benefits to suit our Needs. Chanel, our adviser, explained everything clearly to us. We also like the UK call centres… Read Full Review

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★★★★☆

“On Line Chat ”

Written on: 18/07/2015

I needed to confirm certain details on my up coming policy and used on line chat to do so the person I dealt with was very helpful and resolved my issues in a nice manner… Read Full Review

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★★★★★

“Very easy service”

Written on: 16/07/2015 by Alanav133 (1 review written)

Was very pleased with the service , was done quickly and efficiently and paperwork sorted out… Read Full Review

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★★★★☆

“Policy amendment”

Written on: 16/07/2015 by 77Fernandez (1 review written)

I spoke with a lady and She was very helpful when assisting with a change to my policy. Quick and easy. … Read Full Review

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★★★★☆

“NCD Problem”

Written on: 15/07/2015 by 500Massey (1 review written)

Had a problem with my no claims discount, having previously had to insure two cars to enable me to transfer my private plate, I had 9 years NCB with one insurer and 1 years NCD with another, so when it came to renew I was told to send both proofs of NCD to One Call.However it turned out that only the latest proof was acceptable. Although proof of NCD is valid two years, One Call would only take the latest proof and only giving me 1 years NCD after contacting One Call through Live Chat, and the… Read Full Review

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★★★★★

“Live Chat Very Helpful”

Written on: 13/07/2015 by bcrawley57 (1 review written)

Live chat was an additional service that helped greatly after office hours. The agents during office hours do seem under pressure and forgot to email my documents. Prices are competitive and call queue times are reasonable each time I call and agents are swift to process queries. Should not have to chase documents though, however I would use again as they are local… Read Full Review

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★★★★★

“Clarification of reasons for slow payment on CC”

Written on: 13/07/2015 by 114Wooten (1 review written)

T his was a quick and almost immeadiate response to my query I'm not sure if su7 sorted it or wether it happened anyway, but it felt as if something was happening in realtime, and my insurance would soon become valid and cover would commence before my last policy expired… Read Full Review

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★★★★★

“Car Insurance Renewal”

Written on: 13/07/2015 by AliJMac (1 review written)

A very helpful and polite lady assisted with my query. It was quick, to-the-point and stress free, thank you… Read Full Review

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★★★★★

“Very good”

Written on: 13/07/2015 by McKee53 (1 review written)

my neighbour put me onto one car Insurance the prices were very good and the lady I spoke to answered all my questions that I needed to ask she went through it exceptionally well, Insurance the prices were very good and the lady I spoke to answered all my questions that I needed to ask she went through it exceptionally well I could not find problem , and I received the details by email within an hour or so of setting up my insurance so far so good thank you .the lady I spoke to her nb cc2… Read Full Review

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★★★★☆

“on line chat”

Written on: 12/07/2015

Although I couldn't be helped on this occasion I found the staff very helpful and polite.It is a good service to use outside opening hours. Would recommend… Read Full Review

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★★★★★

“Chasing up new car insurance documents”

Written on: 11/07/2015 by Neville498 (1 review written)

Having used on line chat with a lady today made me feel assured the query I had got dealt with. By using this service saved a huge phone bill and got my query resolved… Read Full Review

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★★★★★

“Problem solved!”

Written on: 10/07/2015 by JamesMcB (1 review written)

I had a problem in that I couldn't access my certificate of insurance on line. Very frustrating! Rang One Call, spoke to NS4 and it was very quickly sorted out and he emailed me a copy immediately. Couldn't ask for better service than that, thanks… Read Full Review

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★★★★★

“speedy easy renewal”

Written on: 10/07/2015 by TeresaP74 (1 review written)

Spoke on live chat (how easy is that) to Hs1, can not believe how quick and simple the service was… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 10/07/2015 by 276Cooke (1 review written)

I am not very computer literate and the advisor I spoke to was very helpful in helping me and telling me that all the documents I had to scan and email had been received. Very helpful and would recommend to anyone looking to renew car insurance… Read Full Review

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★★★★★

“Best service”

Written on: 10/07/2015 by Mitchell358 (1 review written)

A great service from gentleman who attended my call.he was very helpful,courteous and well spoken. He explained everything in great details and went through the product very professionally. The only thing which is annoying is long wait before line is connected to the required department … Read Full Review

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