One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.2 / 5
86% of users recommend this
  • Customer Service

  • Value For Money

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One Call Home Insurance www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“Good friendly service”

Written on: 31/08/2014 by trish17 (1 review written)

I contacted One Call to clarify details after a quote from a comparison site. The person I spoke to (username SM5) was very helpful and was able to answer all my questions plus I ended up getting the policy at an even cheaper cost with added extras! I received the paperwork very quickly via email and everything was explained clearly… Read Full Review

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★★★★☆

“ homeinsurance ”

Written on: 30/08/2014 by 407Crockett (1 review written)

i was happy with they way LC1 helped be through my quote very helpful and patient with my questions polite and friendly… Read Full Review

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★☆☆☆☆

“RT6 was very helpfull”

Written on: 29/08/2014 by bobbyboy1941 (1 review written)

After taking out my Household Insurance with you a week ago,.I had reason to contact you again.(One Call Does It All) is a blatant lie.The first number was unobtainable. The second took me to options which went so far, then told me to redial again.After several more tries, I got a young lady who told me which number to ring then go to option five.This took me to Motor Insurance, not Household.I eventually got someone who could help,but I am not impressed, and dread to think what would happen if… Read Full Review

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★★★★★

“Efficient Service”

Written on: 29/08/2014 by Nadiah278 (1 review written)

Easy to talk to (LC1), UK call centre, excellent price, quick and simple to apply and get insured, very happy overall… Read Full Review

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★★★★★

“Great service on the phone”

Written on: 29/08/2014 by lsEaton452 (1 review written)

Got an on-line quote & then concluded policy over the phone. Great person on the phone who was really helpful - beats most other call centres!VG policy as well… Read Full Review

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★★★★☆

“clear and detailed”

Written on: 29/08/2014 by Whitehead111 (1 review written)

The policy was explained clearly and all details outlined. The agent RT was helpful and repeated details I didn't understand. The call took a long time getting through to the agent but once in contact I was very happy with the service… Read Full Review

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★★★★★

“perfect customer service”

Written on: 28/08/2014 by samir1983 (1 review written)

The advisor provided me with brilliant customer service, like most insurance companies she did NOT sound like a computer and actually engaged in a conversation. Any questions asked were answered and full information was provided… Read Full Review

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★★★★☆

“Satisfied”

Written on: 28/08/2014 by fkMerritt397 (1 review written)

I was pleased with the way that the operator (a lady - Ref RT6) assisted over the phone with my enquiry concerning Home and Contents Insurance - which led to me taking out a policy… Read Full Review

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★★★★★

“One call Home Insurance”

Written on: 27/08/2014

Phoned one call as had the best quote from them on comparison website. FJ1 call handler was really helpful and informative, even managed to get our excess down. Explained everything and was very efficient. Really pleased with the service and the product we have now received. Setting up our insurance has been really easy. Would recommend… Read Full Review

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★★★★☆

“1call home insurance”

Written on: 27/08/2014

Followed up enquiry via comparison site by phone. Service from agent LC1 was informative, helpful and professional resulting in an affordable product which met my needs… Read Full Review

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★★★★☆

“Home & Contents now covered”

Written on: 27/08/2014 by AiyanaMcBride405 (1 review written)

Found this company from comparison websites. Happy with the person I was dealing with - RT6 - although when I wanted to ring back next day I had trouble finding the company's telephone number. When I did get through my query was dealt with and I took out the policy. Thank you RT6… Read Full Review

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★★★☆☆

“They prompt reply to question on renewal adding...”

Written on: 25/08/2014

They prompt reply to question on renewal adding additional high value item to cover - quote competitive but less so when adding in admin fee need to recognise loyal customers better… Read Full Review

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★☆☆☆☆

“bad communication ”

Written on: 25/08/2014 by Alondra277 (1 review written)

Call them they put the phone down or on to hold never keep you informed by letter say they have sent letters out but you never receive them. Then when you do get throu they put you on hold then pick up and cut you of… Read Full Review

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★★★★★

“excellent service”

Written on: 24/08/2014 by Geovanniq135 (1 review written)

The girl who dealt with my enquiry was polite and helpful and listened to what I wanted from home insurance and offered me a very competitive price. Her ref. was RT6… Read Full Review

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★★★★☆

“Very friendly and cheerful”

Written on: 22/08/2014 by McCabe156 (1 review written)

The process was extremely simple to renew my home and contents insurance. The call from LC1 helped me with any supplementary questions and the staff member was extremely cheerful and polite… Read Full Review

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★★★★★

“Very good service”

Written on: 22/08/2014 by Bowman404 (1 review written)

I found the whole experience of renewing my House and Contents Insurance very easy with One Call which was made even more pleasant with my call handler/agent. Well done agent RT6. Regards Paul… Read Full Review

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★★★★★

“KB6”

Written on: 21/08/2014 by MrsSLK89 (1 review written)

Got a quote online from a well known comparison site. Was the cheapest there, was a little bit sceptical at first but after reading reviews I went ahead with it. I rang the call centre instead of completing online to ensure I understood everything. Agent KB6 was excellent, she answered all my questions and was very polite. I had issues with my mobile network and she called me back many times after the call kept dropping (thank you!). So far so good- would recommend to friends and family!!!… Read Full Review

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★★★★☆

“New House and contents insurance”

Written on: 21/08/2014 by wardell (1 review written)

Was very happy with the service the I received.Especially in the way she dealt with my enquiry for House and Contents insurance. I Would certainly recommend my friends to try this company… Read Full Review

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★☆☆☆☆

“Really disappointing stay well away from this company”

Written on: 21/08/2014 by terryryan (2 reviews written)

When things go wrong - its impossible to get it resolved. This company can cause major issues for you and you will waste hours trying to sort things out - end even though you try your best. While they are quick to renew etc etc, the problem comes in when you cancel the insurance due to moving. I was moving house and countries I asked to cancel my insurance - I was told a letter would be emailed shortly, I asked for this letter to be email as we were moving the next day. One arrived stating… Read Full Review

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★★★★★

“Fast Efficient Service”

Written on: 21/08/2014 by mumofeight (1 review written)

The service I received today from Agent LC1, was excellent, she was very helpful, answered all of the questions I asked, may getting my insurance very easy. She was very helpful and when I had trouble with my bank card (my bank being extra vigilant with my spending, no just checking as it was a large amount) she waited while checked my bank account, and then called me back later to take the payment. Everything was understandable even the extra jargon you have to give. She was friendly and… Read Full Review

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