One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.3 / 5
87% of users recommend this
  • Customer Service

  • Value For Money

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One Call Home Insurance www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“Home Insurance Renewal ”

Written on: 01/10/2014 by rhMcCallum199 (1 review written)

I had let my renewal date lapse because I never read the renewal letter notice correctly I thought it was renewed automatically, but because my bank statement did not show a payment to OneCall, I realised that I had not renewed my policy. I contacted the help line to see if I could still accept the quote, but unfortunately it had pased the period for renewal. I was put through to new quotes. And was helped by Fj1, who went through my details and policy cover clearly and concisely, I was then… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 30/09/2014 by 327Stanley (1 review written)

I was dealt with by AE2 on the customer services desk. She went out of her way to resolve the issue that I had… Read Full Review

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★★★★★

“House insurance sold to me by Ashleigh Green ...”

Written on: 30/09/2014 by Prumkee (1 review written)

Having contacted your sales member today 29/09/14 Ashleigh Green ref AG3 was very thorough and informative and has a great deal of knowledge in your department. Ashleigh Green was very polite and told me what types of insurance cover I could have and explained each part of the sections of cover involved with my requirements. Ashleigh Green was very pleasant which I liked and during our conversation there was no time were there was any negative points. Full marks to Ashleigh Green and thank you… Read Full Review

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★★★★★

“Top Dollar”

Written on: 29/09/2014 by fatal612 (1 review written)

I dealt with FJ1 throughout the process from quotation to purchase. The lady was very knowledgeable about the product which is a refreshing change. Everything was dealt with very quickly and I saved £130 to boot. Excess payments reduced and even an option to reduce further for a one off payment. I have received better cover all round and some expensive items now covered away from home for £1.97 for the full year. Excellent service, exceptional value and great staff. well done Onecall!!!… Read Full Review

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★★★★☆

“Competent”

Written on: 29/09/2014 by xiSloan297 (1 review written)

AE2 She was brisk & efficient and answered my questions & made the suitable alterations that I wanted.It was only a brief telephone call Perhaps, she could have spoken more slowly as her words were hard to decipher, the speed being mixed with a regional accent… Read Full Review

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★★★★☆

“Very efficient service”

Written on: 29/09/2014 by Carson83 (1 review written)

Spoke to advisor AA2 who was very helpful and professional. She sorted out my renewal without any fuss and wasting my time. Highly recommended. I would recommend one call for insurance… Read Full Review

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★★★★★

“Home Insurance Renewal”

Written on: 29/09/2014 by jimcas1 (1 review written)

I renewed my Mother in Law's home insurance today with One Call Insurance with Renewal Administrator AA2. I needed to change certain details on my policy prior to renewal hence the call. The service I received was excellent!!!. There was no waiting for my call to connect and the Administrator was extremely helpful. She made the changes very quickly and explained the policy details clearly. Excellent Customer Service and I would recommend One Call Insurance to all… Read Full Review

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★★★★★

“Great Service”

Written on: 28/09/2014

Found via Go Compare, great to have someone to talk to who is clearly spoken and easy to understand. Very helpful and keen to find me the best deal, ran through my options and suggested an alternative. Thank you FJ1… Read Full Review

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★★★★★

“first class service”

Written on: 28/09/2014 by ClaraDrake380 (1 review written)

I took out home insurance with one call found them very helpful to deal with they explained everything very clearly they gave a very good price £150 cheaper than my present insurance would highly recommend them lc1 was the girl i dealt with… Read Full Review

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★★★★★

“requote for house and car insurance”

Written on: 28/09/2014 by JonathonMontgomery (1 review written)

We have been a customer of One Call for several years now and found them helpful and always quick to respond to questions. I asked about solar panels being covered and told that they were which is very pleasing. The response was less than 24 hours which is excellent. Looking forward to getting requotes (as we have recently moved) and if ok placing our business with One Call for another year… Read Full Review

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★★★★☆

“Obtaining a house insurance quote”

Written on: 28/09/2014 by 149Newman (1 review written)

I found your adviser LC1 very clear concise and patient, answering my queries very politely. Very friendly with a good telephone manner, which resulted in my purchasing a policy. … Read Full Review

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★★★★★

“Home Insurance without fuss.”

Written on: 28/09/2014 by ZackeryBatchelor6 (1 review written)

I have just renewed my insurance with One Call. I found the young man I dealt with very pleasant and well versed. Straight forward transaction… Read Full Review

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★★★★★

“KB6 ”

Written on: 26/09/2014 by b0bwebb (1 review written)

Advisor extremely knowledgeable, patient and helpful. Answered my questions clearly and concisely. Arranging my home and contents insurance was a pleasant experience. The sevice was outstanding and the product promises to be likewise… Read Full Review

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★☆☆☆☆

“automated response hell”

Written on: 26/09/2014 by TheodoreCahill (1 review written)

The automated options to locate the appropriate customer service representative are possibly the worst I have ever had the misfortune to experience. The options do not match with the service that is eventually offered and cause much unnecessary frustration and time wasting. I only hope I never have reason to contact your offices again… Read Full Review

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★★★★★

“could not have done any better”

Written on: 26/09/2014 by Dalyrb1945 (1 review written)

Hi, I would be quick to complain if the young lady had been useless so I think it only fair to say thank you to the young lady for making my search for the correct policy so easy… Read Full Review

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★☆☆☆☆

“Very disappointing with a dreadful review centre where...”

Written on: 25/09/2014 by awilson12345 (1 review written)

Very disappointing with a dreadful review centre where the dialogue dsappears constantly. Appalling. You obviously don't log your calls and therefore there is no continuity of service which has resulted in my holiday being constantly disturbed by you because of gross inefficiency. You have constantly denied receiving the documents sent despite them being sent on several occasions when I have then received acknowledge ment of their arrival. Seems as though you need to get your act togethdd. I… Read Full Review

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★★★★☆

“VERY THOROUGH”

Written on: 24/09/2014 by DavidJLilly (1 review written)

Becky was very thorough when devising the level of cover I required and going back and forth to the insurers to get what I wanted tailored to me at a price I was happy to pay. I ended up getting more cover in more areas for over £100 less than I paid the previous year. I was particularly impressed when I asked her what items needed to be covered by name rather than by a blanket cover, therefore the items would be covered with no question should I need to claim for them. Though I had never… Read Full Review

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★★★★★

“VERY HELPFUL”

Written on: 24/09/2014 by gazza1l (1 review written)

I had purchased my home ins online but had by error typed in my wrong title. Miss instead of Mr I telephoned 1 CALL ins. They were very helpful and informative… Read Full Review

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★★★★★

“RA2 Sorted out problem with premium with a new...”

Written on: 23/09/2014 by Delta29 (1 review written)

Recently took out house insurance with One Call, no problems until a letter arrived through the post stating I hadn't reported a previous claim and stating I had to pay an extra £143. I called customer service and explained to a gent (RA2) that I had stated it but it hadn't logged it on the quote. With no fuss he could see that there had been two quotes and that one had the claim on it and the other not. He immediately rectified the situation by finding another insurer and a price similar to… Read Full Review

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★★★★★

“MR1”

Written on: 22/09/2014 by Bowencz338 (1 review written)

this person very helpful solved my problem in seconds… Read Full Review

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