One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.4 / 5
1571
91.5% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Great customer service”

Written on: 24/07/2016 by Carolina401 (1 review written)

Fantastic customer service from Lm5 . I went on line to compare a quote I had received from you in the post. The on line was cheaper but also from one call. The person whom I spoke to was very efficient. She checked the Two policies and compared them. She was very very helpful and confirmed my on line quote was the best. Great service… Read Full Review

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★★★★☆

“Good price, good costumer care”

Written on: 24/07/2016 by loSantiago252 (1 review written)

Good price, very easy to buy. The person who deal with my query (user name LM5) was very polite, very accessible and explained the product very well. Very good costumer service… Read Full Review

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★★★★☆

“Good Service”

Written on: 24/07/2016 by Cowan92 (1 review written)

Made two calls to check on my renewal as an automatic renewal had taken place which I didn't want, the first gentleman was very helpful, patient and understanding and reviewed all my documentation and I advised I would check the market for best prices. I called back again today and spoke to a very helpful young lady who reviewed all my details and again updated my renewal and saved quite a bit of money. She was also very helpful and friendly and patient and couldn't do enough to ensure I had… Read Full Review

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★★★★★

“Very helpful”

Written on: 24/07/2016 by icMyrick311 (1 review written)

My issue was with a renewal/banking problem and the customer service advisor LM5 was very friendly and efficient in helping sort it out… Read Full Review

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★★★★☆

“Very efficient ”

Written on: 24/07/2016

Very helpful and businesslike response to my phone query about my policy. Speedy and pleasant person… Read Full Review

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★★★★★

“Quick and competitive price”

Written on: 23/07/2016 by 183Tobin (1 review written)

I have completed a comparison online which came back cheaper then the quote received by post. I called One Call and spoke to Lc5. They managed to match the online quote. The whole process took 5 minutes.Very pleased with the result… Read Full Review

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★★★★★

“good service”

Written on: 23/07/2016 by KarsynDelaney (1 review written)

was renewing but got a price from a website which the operative was able to match… Read Full Review

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★★★★★

“NS7 was very polite and professional ,”

Written on: 23/07/2016

Answered by a very professional person who was just on point .He didn't waist my time ,he asked his questions short and clear ,his accent was good… Read Full Review

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★★★★★

“lovely lady ”

Written on: 23/07/2016 by 45White (1 review written)

Very quick and a nice voice and very pleasant to talk to l cant keep talking about her… Read Full Review

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★★★★☆

“Great once you can get through”

Written on: 23/07/2016 by SabrinaMcClure461 (1 review written)

Difficult to get through on the phone lines, but good customer service when you do so. Initial problems with documents received via email, but the customer services advisor sorted these out for me speedily. Her username was LC5… Read Full Review

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★★★★★

“Great customer service!!”

Written on: 23/07/2016 by Hancock131 (1 review written)

Had a conversation with one of your team today to help me make my policy more cost effective, so helpful, efficient and did not pass me from pillar to post. Highly recommend… Read Full Review

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★★★★★

“Excellent service”

Written on: 22/07/2016 by urHumphrey155 (1 review written)

Rang for a good price at renewal. The assistant (LC5) was extremely helpful and was able to be competitive with the new price. She answered all my questions thoroughly and with ease… Read Full Review

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★★★★★

“Renewal”

Written on: 22/07/2016 by prReilly1960 (1 review written)

Decided to renew in full thanks for your help LC5. I shall probably do the same when my car insurance is next due… Read Full Review

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★★★★★

“Very helpful and friendly experience”

Written on: 22/07/2016 by Hammyhols (1 review written)

Quick and simple process. Very friendly and helpful staff. Adaquate buildings and contents cover at very competitive prices. Overall I would recommend this to others… Read Full Review

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★★★★☆

“Easy to deal with at renewal time”

Written on: 22/07/2016

Lucky not to have to make a claim, but when dealing with the agent at renewal everything was easy… Read Full Review

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★★★★☆

“Fair and clear ”

Written on: 21/07/2016 by Zaidenl132 (1 review written)

Overall, I'm satisfied with the policy. It us clear and vivid. One call insurance is… Read Full Review

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★★★★★

“what great service”

Written on: 21/07/2016 by marcus02 (1 review written)

Thank you for your fast efficient service when dealing with my query. LM5… Read Full Review

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★★★★★

“Very friendly telephone manner ”

Written on: 21/07/2016 by Lisaandlee (1 review written)

Just had a phone call from a very friendly guy asking if I was happy with my insurance and had I received my documents . He explained I could reduce my excess and was generally plesant to talk to . Many thanks… Read Full Review

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★★★★★

“Great job....... Well done”

Written on: 21/07/2016 by Ian2wallace (1 review written)

The agent satisfied all my requirements very efficiently. Would definitely recommend… Read Full Review

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★★★★★

“Great service!”

Written on: 21/07/2016 by sorrellb (1 review written)

The person on the end of the phone was very friendly, very helpful, patient and knowledgeable. Best of all they were able to find a better price than on my renewal notice… Read Full Review

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