One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.5 / 5
1936
92.6% of users recommend this
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Latest Reviews

★★★★☆

“B&C Insurance”

Written on: 31/08/2016 by KiraPowell66 (1 review written)

Effective service. Customer service representative was helpful… Read Full Review

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★★★★★

“Home contents insurance”

Written on: 30/08/2016 by Izzibel (1 review written)

(RO6) was brilliant, very patient and professional. He was helpful and made the whole process fun, he offered me a great deal and I eould recommend him to anyone. I'd tell anyone to call and ask for him by name and that the products offered were by far better than other companies but it was the customer service that was the best part… Read Full Review

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★★★★★

“Brilliant”

Written on: 30/08/2016 by 331Hoffman (1 review written)

The member of staff was very professional and was a really nice and easy to deal with. I've had so many bad experiences with other companies, it's was a breath of fresh air to have such amazing customer service for a change… Read Full Review

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★★★★★

“I have renewed again with one call. I rang after...”

Written on: 30/08/2016

I have renewed again with one call. I rang after receiving my renewal quote and one of your staff helped me and talked it through and gave me a reduction from my original renewal quote. I usually go on line and check with Quotezone and am pleased that it so quick and easy to see everything that I need clearly in front of me. Yet again One call was the best. Thanks… Read Full Review

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★★★★☆

“Home Insurance quote”

Written on: 30/08/2016 by ptStanton440 (1 review written)

I was dealt with in an effiecent and professional manner. Details were explained throughout the quote process… Read Full Review

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★★★★★

“One call review ”

Written on: 30/08/2016 by Farrell18 (1 review written)

Friendly staff who went through everything with me, helped get the best policy at a good price.. Good 24hr 7days a week opening times but with this in mind there has to be enough staff answering calls as at one point I was 31 in line to be answered with a wait of approx 63mins… Read Full Review

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★★★★★

“Terrific service”

Written on: 30/08/2016 by Eden1973 (1 review written)

Really helpful team member who took time to give me a really personal service and guided me through the process patiently to get a great deal… Read Full Review

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★★★★☆

“quick and efficient”

Written on: 29/08/2016

Promptness was a key element. I received my quote promptly and, when I accepted the quote, my insurance policy was available for downloading in what seemed like no time at all. Phones were answered promptly and my queries dealt with in a friendly and efficient way. The quote was competitive and the service was good and, so far at least, I have nothing to complain about… Read Full Review

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★★★★★

“Great service at an affordable price”

Written on: 29/08/2016 by Dashawnd272 (1 review written)

Good swift review of the market and you get a comprehensive quote and a very competitive premium on a like for like basis. Saves hours of hunting the best deals… Read Full Review

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★★★★☆

“Good prompt service.”

Written on: 29/08/2016 by xyCormier145 (1 review written)

Explained that I had received a better quote and the customer assistant, checked for a better deal with another insurance provider… Read Full Review

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★★★★☆

“Quick and Easy”

Written on: 28/08/2016 by ufSutherland330 (1 review written)

I needed to arrange some house insurance at short notice. The people at One Call were able to assist me in an expeditious manner. The online and telephone section of arranging the insurance was Quick and Easy. LC5 assisted me in the process. Overall a good service at a competative price… Read Full Review

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★★★★★

“Great customer service”

Written on: 28/08/2016 by O'Brien417 (1 review written)

Had a extensive and informative dialogue with member of staff, who provided me with sufficient support to make a confident decision to go ahead with the home insurance… Read Full Review

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★★★★★

“Pleasant efficient staff”

Written on: 28/08/2016 by mqJarvis228 (1 review written)

I needed to update my email address and EL3 dealt with it very professionally and it was a very quick and easy transaction. It's great to note you offer a 24 hour service centre. … Read Full Review

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★★★★★

“Good to deal with”

Written on: 28/08/2016 by MollieAdams (1 review written)

Came across one call on a comparison site. It offered what I needed at a good price. Spoke with an agent. Who was polite. And well informed. Would recommend… Read Full Review

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★★★★★

“Great customer service”

Written on: 28/08/2016 by Shortoh313 (1 review written)

I was lost and had tied myself up in knots on the price comparison site, but the service provided by One Call was clear, informative and they really helped me to understand what I was signing up for… Read Full Review

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★★★★★

“New home insurance ”

Written on: 28/08/2016 by Hubbard414 (1 review written)

Very helpful and friendly advice. All areas of the quotation were covered comprehensively and my questions were fully answered. I wouldn't hesitate to recommend to family and friends… Read Full Review

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★★★★☆

“Efficient Policy Add-On”

Written on: 27/08/2016 by markshek (1 review written)

The agent handled my call to specify laptops outside the home in an efficient manner. I was particularly impressed that she rung be back after we got disconnected… Read Full Review

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★★★★☆

“Lovely customer service”

Written on: 27/08/2016 by AdrienClifford1948 (1 review written)

When contacting the Customer Service regarding a garage fire they were lovely, very respectful and sympathetic… Read Full Review

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★★★★★

“Straightforward, no hassle renewal.”

Written on: 27/08/2016 by jonbugg (1 review written)

Renewal documentation received, with a competitive quote (which is nice to see these days without having to phone up and ask why it is so high) and this is despite a recent claim. The staff member was very helpful and helped me through he quick process answering any questions I had. Couldn't have asked for more and the online documentation was instantly emailed to me so I could double check it all straight away. The only niggle would be the amount of time waiting in the queue for my call to be… Read Full Review

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★★★★★

“Home Insurance renewal”

Written on: 27/08/2016 by DavonLeonard (1 review written)

I was texted to say my insurance renewal wasn't approved and to ring the office number. I did so and didn't wait very long before I spoke to operative RC6 who was able to sort out the problem and renewed my insurance policy. I am very happy with the service I received. I also received e-mails confirming everything was now OK, within 5 minutes… Read Full Review

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