One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.3 / 5
1066
89.2% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Very good”

Written on: 31/08/2015 by LesleySaffin (1 review written)

What I like is speaking to someone direct who is able to answer any query or question immediately, putting your mind at rest immediately. You are dealing with someone direct who is able to speak with you, rather than punch buttons on the computer. Very easy to understand, very friendly voice. Quick service and was able to answer any questions or queries without hesitation. I would recommend this service to family and friends. My reference is RT6… Read Full Review

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★★★★☆

“leon pickering ”

Written on: 24/08/2015 by daisyclaire23 (1 review written)

recently was contacted by the sales advisor and found him polite and fully understanding to my situation, extremely helpful and didnt talk over me listened to me and i felt he was as helpful as good be. i would have no hesitation recommending one call insurance to any one i know needing to renew their cover… Read Full Review

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★★★★☆

“RA2 was helpful”

Written on: 20/08/2015 by Jeangoo (3 reviews written)

RA2 was helpful as my renewal documents showed a higher premium than the previous year with them and also online quotes. RA2 managed to offer the same online price. Will see if £10 discount is honoured if renew again this year. Have been with Onecall a number of years now and also have home insurance too with them… Read Full Review

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★☆☆☆☆

“Atrocious, Company of Clowns”

Written on: 19/08/2015 by DJhaywire (1 review written)

I took out a home insurance policy with this company through Quidco as it was relatively cheap and the cash back was OK. Oh how I regretted going anywhere near these bloody clowns. I kept getting emails telling me that my bank details were incorrect and I was in danger of being charged a fee if I didn't phone them with the correct details. After trying for a week to get through using their unbelievably bad and expensive telephone service I eventually had to threaten to complain to the FCA… Read Full Review

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★★★★★

“Very pleased with service”

Written on: 14/08/2015 by Suegriff45 (1 review written)

Pleasant experience and very friendly cc6 was helpful, and I have recommended One Call Insurance to my family and friends. Will definately look to purchase other services again in the future. Thank you… Read Full Review

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★★★★☆

“Great service”

Written on: 14/08/2015 by 177Garza (1 review written)

We are happy with the price to insure a commercial van with 3 drivers… Read Full Review

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★★★★★

“First timer.... Was confused ”

Written on: 07/08/2015 by Widdy4U (1 review written)

Nothing much to say except. HS1... She's a brill. Helped me loads fantastic and great understand tho access is scary n worrying but got great help. Thank you HS1 for your help :)… Read Full Review

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★★★★★

“changed over to my new car , which ca be a nightmare ,...”

Written on: 06/08/2015 by boNewton22 (1 review written)

changed over to my new car , which ca be a nightmare , she went through it on the online chat without any problems , she has great patience with my one finger typing… Read Full Review

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★★★☆☆

“Email, don't call”

Written on: 06/08/2015 by KayaHess335 (1 review written)

I spoke to a couple of people in their call centre over a couple of day. One was helpful, one was desperate to get me off his line and onto customer services and one girl (in customer service) was very rude. After completing the application online I used the chat facility (handler NR3) who was super quick and helpful. I didn't have to wait and I got all the information I needed. I was thrilled to bits with that service… Read Full Review

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★★★★☆

“Car insurance”

Written on: 06/08/2015 by Baznic55 (1 review written)

I obtained a very competitive quote with One Call, through the Topcashback site, I found the process fairly easy, although I was timed out at one point, which meant I had to select online chat with One Call (NR3) to make sure the policy had gone through. Would recommend to others… Read Full Review

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★★★★☆

“CHANGE OF DOCUMENTS”

Written on: 06/08/2015 by ZayneJohnson (1 review written)

Requested information reguarding change of vehicle documents.Found site usefull… Read Full Review

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★★★★★

“Very Good”

Written on: 05/08/2015

dealt NR3. Very helpful and polite but could not actually help with my query. I will need to speak to somone at the telephone… Read Full Review

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★★★★★

“Van insurance ”

Written on: 05/08/2015 by Fatboy1875 (1 review written)

Having searched the compare sites online and finally coming across One Call Insurance I'm now delighted to be a customer and would like to say after clicking on the option to do an online chat/help Option the help I received from the agent was fast efficient and overall she made my experience very easy Excellent service… Read Full Review

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★★★★★

“Easy and cheap”

Written on: 05/08/2015 by cjcirillo (1 review written)

no problems, dealt with KB6 and everything was as it should be… Read Full Review

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★★★★★

“Great price and conditions”

Written on: 05/08/2015 by Mmm70 (1 review written)

I was pleased with policy price and conditions of policy, also online assistance from NR3 made the process much easier for me. Would certainly recommend to my friends and family… Read Full Review

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★★★★★

“good quick response got the info i required in next to...”

Written on: 05/08/2015 by MariahMorgan415 (1 review written)

good quick response got the info i required in next to no time… Read Full Review

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★★★★★

“Address update”

Written on: 05/08/2015 by wcRivera396 (1 review written)

I needed to update my details and HS1 was really helpful and sorted out for me. It took about 10 minutes using the live chat and was an excellent service. HS1 was very helpful, courteous and made sure that I was happy to progress at every stage.Thanks to Onecall and HS1… Read Full Review

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★★★★☆

“Did the job”

Written on: 02/08/2015

Had a few questions before making an application and these were answered swiftly via their Instant Messenger service. Saved me time, and money rather than calling up… Read Full Review

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★☆☆☆☆

“Never again !!”

Written on: 29/07/2015 by caroline5155 (3 reviews written)

This is a multi organisation site. I am currently on my 6th phone call to speak to someone in the travel insurance to discuss a query on my policy. No-one is remotely interested, and are just giving me random numbers to ring. Each number leaves me in a queue with 12-15 people ahead of me. Getting annoyed now and am worried if I needed to make a claim, who I would ring ??… Read Full Review

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★★★★★

“Very friendly helpfull staff”

Written on: 29/07/2015 by Athenaf386 (1 review written)

Asked a question about my policy documents and review my situation which was handled by PM2 in a very friendly professional manner. thank you!… Read Full Review

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