One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.3 / 5
88% of users recommend this
  • Customer Service

  • Value For Money

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One Call Home Insurance www.onecalldirect.co.uk

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Latest Reviews

★★★★☆

“Home insurance”

Written on: 29/01/2015

Very helpful One call associate (RT6) answering all queries from an online quote. Very competitive pricing… Read Full Review

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★★★★★

“Good Service”

Written on: 28/01/2015 by paAdams103 (1 review written)

Great service from call handler LH5. I would recommend to a friend, the quote was easily worked through, getting insurance is a pain that has to be gone through. The call handler was easy to understand and explained things carefully. One Call gave me a competitive quote for better cover than my current insurer. Thanks… Read Full Review

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★★★☆☆

“insurance quote ”

Written on: 24/01/2015

The member of staff was efficient, knowledgeable, and polite. She answered our enquiry in a friendly and pleasant manner… Read Full Review

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★★★★☆

“Very helpful”

Written on: 24/01/2015 by Heath353 (1 review written)

Mahal an Rocket was very helpful and efficient, changing my policy was easy and I would recommend to a friend or family… Read Full Review

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★★★★★

“Very profesional & helpful”

Written on: 21/01/2015 by Shaunkey (1 review written)

AJ5 sorted my home insurance renewal out very efficiently and was very thorough . He explained everything very clearly. Highly recommend… Read Full Review

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★★★★★

“HOME INSURANCE”

Written on: 21/01/2015 by Chaneylr494 (1 review written)

VERY HELPFUL AND EXCELLENT SERVICE FROM LC1. SORTED OUT MY REQUIREMENTS AND SET UP MY HOME INSURANCE EFFICIENTLY… Read Full Review

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★★★★★

“Information and policy query”

Written on: 21/01/2015 by CMcNeill (1 review written)

Agent AE2 provided very good customer service reponding to a policy query and in providing the information required by email. She was vvery informed and professional throughout… Read Full Review

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★★★★★

“quick polite service from AE1”

Written on: 21/01/2015 by bede1 (1 review written)

Waited only a very short time for a call to be answered and the query I had was cleared up quickly. Clear precise information from the call centre… Read Full Review

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★★★★★

“Very helpful”

Written on: 20/01/2015 by Alvarado339 (1 review written)

Just phoned to ask details about our current terms. Very helpful and efficient. Asked if there was anything else to help with and covered everything I needed in a lot of detail. Got straight through with no queues. Very pleased. LC1… Read Full Review

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★★★★★

“excellent service”

Written on: 19/01/2015 by 97Slaughter (1 review written)

Phoned for documentation. Was an easy telephone call and no complications. Very polite… Read Full Review

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★★★★☆

“Once you get to talk to someone they are great”

Written on: 17/01/2015 by xxxxxxxxxxzzzzzz (1 review written)

It was call centre hell getting through to the right person - menu after menu, not offering quite what I needed. But when I did speak to a real person - username AE2 - they were very helpful, knowledgable and reassuring. Price was v competitive. Would I recomment to a friend: No, because I have better things to chat about than recommending insurers! I have a life… Read Full Review

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★★★★★

“Top Class Service”

Written on: 17/01/2015 by Angeline77 (1 review written)

Excellent service and very competitive price. Query sent by email was dealt with promptly and efficiently. Would recommend highly… Read Full Review

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★★★★☆

“Review of One Call Home Insurance ”

Written on: 17/01/2015 by Skylera212 (1 review written)

My call was taken within a few minutes no hanging on the phone and spoke to actual people. The woman I dealt with was very polite and helpful she delta with my query in a professional manner and answered any questions i had thanks… Read Full Review

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★★★★★

“Relieving the stress”

Written on: 17/01/2015 by JanessaMcKenzie1963 (1 review written)

I Had spent a very stressful few days tryint to get home and contents insurance.My first call to you took 20 minutes which i was worried about so attempted to go locally.I eventually recalled ONECALL and found the staff very helpfull especially AG3 who found me a compedative deal.The whole service was very business lika at the same time very friendly. Many thanks… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 16/01/2015

I did have quite a wait on the phone but once I got through the member of staff was very helpful and resolved my query and made me happy… Read Full Review

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★★★☆☆

“Policy renewal experience”

Written on: 16/01/2015 by Brown119 (1 review written)

Dealing with SW1 person, I renewed my policy, good service, efficient etc. only let down was failed to provide email which they said would happen containing ne policy details and conditions of policy etc… Read Full Review

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★★★★★

“Policy renewal”

Written on: 16/01/2015 by zia1471 (1 review written)

Excellent, efficient service… Read Full Review

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★★★★★

“best”

Written on: 15/01/2015 by 281York (1 review written)

Excellent response in the specified time frame… Read Full Review

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★★★★☆

“Patient and helpful”

Written on: 15/01/2015 by JuniperL (1 review written)

Spoke with lovely ladty, who wasn't in the dept I required, but as her colleagues were so busy, and she didnt want to keep me waiting proceeded to assist me, and done a fab job. Very happy with the quotation, service, thorough questions and clear information. Thanks… Read Full Review

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★★★★★

“First class service!”

Written on: 15/01/2015 by Armstrongps471 (1 review written)

My concerns about not receiving my policy details were dealt with promptly and efficiently. In fact they were emailed to me as we spoke… Read Full Review

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