One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.4 / 5
1516
91% of users recommend this
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Latest Reviews

★★★★☆

“home insurance policy”

Written on: 26/06/2016

phoned one call about home insurance did not have to wait to long got all the info I needed the person was very help full went ahead and took the policy out the price was right not had to claim so don't know how good they are ??… Read Full Review

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★★★★★

“Great friendly service”

Written on: 24/06/2016

Very helpful, our second year with them. Many thanks Would recommend to friends and family … Read Full Review

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★★★★★

“Insurance Amendment”

Written on: 24/06/2016 by jenniv (1 review written)

The agent was extremely helpful and was able to complete my insurance amendment in a quick and efficient manner. She was helpful, polite and a pleasure to deal with. Highly recommended… Read Full Review

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★★★★★

“Called today to discuss something about my account the...”

Written on: 24/06/2016 by Yosef1948 (1 review written)

Called today to discuss something about my account the service I received from the member of staff was excellent and would recommend this company to everyone… Read Full Review

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★★★★★

“Home Insurance Renewal”

Written on: 20/06/2016 by PatriciaVogel (1 review written)

I was concerned that the provider for the Home Insurance was changed and wanted clarification about certain aspects of the new Policy, because even after reading the Terms and Conditions on line was not convinced my needs were being met. During my call the responder dealt with my queries with efficiency although I was not totally convinced knew the Policy well. My issues were regarding water pipe blockages from the mains, which is outside our boundary to the house and also regarding damage… Read Full Review

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★★★★☆

“Right Product, Right Cover, Right Price.”

Written on: 20/06/2016 by smartart (0 reviews written)

I already have a motor insurance policy with One Call and so had no problems in signing up with them for my home insurance when they came up on the comparison web site. They were the most economical when you consider that the ones which were listed above them as the cheapest did not include legal cover or emergency cover; extended accidental damage was included as standard. When you added these elements in One Call came out tops and especially so when you consider that they also wanted less… Read Full Review

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★★★★★

“Problem with taking payment for renewal”

Written on: 18/06/2016 by 216Collins (1 review written)

Called no. in email. Short wait ,then problem sorted with the help of a courteous and efficient call handler. Phone menu is well thought out ,there are obviously enough well trained staff to take calls… Read Full Review

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★★★★★

“Quick, efficient and painless”

Written on: 17/06/2016 by Ogdenbz34 (1 review written)

I received my renewal letter followed by another that said as a broker, they could find a cheaper deal. I confirmed my details and received a more competitive quote. Staff have always been polite, professional, speak clearly and make the process easy. I also prefer renewal letters instead of being hounded by phone calls. I can then call back at my own convenience. The renewal seemed a competitive price and I was happy with the service. I asked questions regarding the difference between my… Read Full Review

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★★★★☆

“happy bunny”

Written on: 16/06/2016

I rang and spoke to a customer representative and they were able to quickly and easily match the new customer quotation I got online, so I saved myself almost £25 (including legal protection and home emergency service) The only reason I didn't give it 5 stars is I didn't get through the first 2 times I called… Read Full Review

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★★★★★

“Polite and great service”

Written on: 16/06/2016 by Moore1986 (1 review written)

The agent was very helpful and professional - will recommend … Read Full Review

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★★★★★

“Quick and helpful ”

Written on: 16/06/2016

Successful renewal, meeting a quote I'd found online Easy and trouble free… Read Full Review

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★★★★★

“Quick to answer, great service”

Written on: 15/06/2016 by barrellmeister (1 review written)

I have been with One Call on and off for Home and Car insurance and can't fault them. Great service and professional staff. Easy to get hold of… Read Full Review

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★★★★★

“Insurance made easy.”

Written on: 08/06/2016 by donwoods (1 review written)

Had a great experience with the member of staff who dealt with my inquiry,she explained every thing I needed to know and provided me with the cover I wanted hassle free, I would not hesitate to recommend your service to family and friends… Read Full Review

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★★★★★

“Great customer service ”

Written on: 08/06/2016 by Thedaltons (1 review written)

Great customer service UK call centres Good product … Read Full Review

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★★★★★

“Very helpful staff”

Written on: 07/06/2016 by stbaker (1 review written)

Staff were very helfful and efficient in dealing with my enquiry. Would recommend to friends and family… Read Full Review

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★★★★☆

“Efficient service ”

Written on: 07/06/2016

Just renewed my home insurance which, although a bit more expensive than other quotes I received includes extras like legal cover, accidental damage and home emergency. The staff on the phone were very helpful and efficient although they did speak very quickly and I had to ask them to repeat several things. I've not had to claim yet but trust that this process would be just as efficient!… Read Full Review

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★★★★☆

“Home Insurance”

Written on: 04/06/2016 by wilsong (1 review written)

I found him very helpful regarding all the information that I required. Many thanks… Read Full Review

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★★★★☆

“Speedy service”

Written on: 04/06/2016 by AlexiaArcher (1 review written)

On speaking with  the agent she answered all my questions and put my mind at rest. A good and pleasant experience all round. Thank you… Read Full Review

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★★★★★

“First Class Service”

Written on: 29/05/2016 by FletcherMeyer (1 review written)

I took out a home insurance policy online but had not received a copy of the documents by email. I needed proof of cover so, I called and spoke to a guy JM4, and he was extremely helpful. He said that he would put me on hold whilst he sorted it out. The music was pleasant whilst I was waiting (which with some companies isn't) I wasn't waiting long, he came back after a few minutes. He told me it was all sorted and that the documents will be emailed within the next 5 minutes - and they were!… Read Full Review

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★★★★★

“home insurance renewal”

Written on: 22/05/2016 by jaytal (1 review written)

Queries on my renewal dealt with efficiently and promptly. Waiting time to talk to someone was fairly short. The quotation continues to offer what seems to be good value… Read Full Review

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