One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

★★★★★

“Very patient and helpful advisor”

Written on: 01/05/2015 by Hugh198 (1 review written)

The lady I spoke with today was very patient with me and she took the time to help me out with my query. Even when I was getting agitated, she remained claim and dealt with my query. Her username is MR1. There is nothing I can fault about the way MR1 dealt with my call… Read Full Review

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★★★★★

“Sign up to a home Policy and receive all the help you need”

Written on: 29/04/2015 by Gibbsrj360 (1 review written)

I am over 80 and find dealing with insurance policies difficult but the phone call this morning was dealt with clearly and politely. The member of staff spoke more slowly for me because I find talking on the phone confusing. She was prepared to help me on several matters beyond the renewal of my policy… Read Full Review

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★★★★★

“my home insurance ( contents”

Written on: 26/04/2015 by Gramms (1 review written)

Polite, informative and helpful. A lot of information to take in, in such a small amount of time of phonecall… Read Full Review

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★★★★★

“Home Insurance Renewal”

Written on: 25/04/2015 by MadeleineShields (1 review written)

I was happy with EM1 who renewed my insurance policy. The price could be cheaper, next year but EM1 was very helpful and I have no hesitation in recommending One Call… Read Full Review

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★★★★★

“So friendly and helpful!!! ”

Written on: 23/04/2015 by nvKirkland1957 (1 review written)

Just recieved a call from an adviser re outstanding docs I need to send ... Having a real drama sorting outstanding docs needed she totally listened and in my opinion went the extra mile to help me .... her after sales skills and attitude were to the highest level I have ever experienced. Thank you for all your help and hope you get recognised for the fantastic service you provided :)… Read Full Review

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★★★★★

“Really Easy Peasey”

Written on: 22/04/2015 by Vance166 (1 review written)

"Simples" - easy to get quote, great price and deal, and even easier when I made an error with the start date to get it changed! Not their fault, but there were no difficulties, just a pleasant phone conversation and immediate response. Thanks AA1 !… Read Full Review

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★★★★★

“Renewal question”

Written on: 20/04/2015 by stormtrooper99 (1 review written)

Only a short wait for an agent. No problems with the conversation closed in a couple of minutes. RP2 was friendly and helpful… Read Full Review

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★★★★☆

“My call got answered to the house insurance team...”

Written on: 19/04/2015 by McWilliams1963 (1 review written)

My call got answered to the house insurance team within 1 minute which was superb and puts the car insurance call answering time at one call to shame as it usually takes a minimum of 5-8 minutes to get answered. My enquiry was dealt with swiftly by a very helpful operator (MR1) and the whole thing was completed in no time… Read Full Review

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★☆☆☆☆

“dreadful company”

Written on: 15/04/2015 by ElianReyes219 (1 review written)

Used Onecall a few years ago had max no claims and protected , caused a small dent in my zafira no third party involved no whiplash claims total claim came to 1000 at renewal they tripled my premium from 300 pa to nearly a thousand pounds and no explanation . Robbers never will use again Ps insured with Allianz same day quoted me £290 with the accident on the policy… Read Full Review

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★★★★★

“add ons made simple”

Written on: 14/04/2015 by bliss999 (1 review written)

one simple phone call was all it needed to add on to my existing policy, insurance for my expensive hearing aids, which being very small are a great worry. the operator understood what i needed was very helpful and i was emailed with documents by return. very satisfactory. thank you Mahalal … Read Full Review

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★★★★★

“Excellent service”

Written on: 13/04/2015

I was very impressed with the understanding by the onecall staff and the cooperation extended to me in following up after the policy inception. I was relieved with the kind of service I got rather than working myself up with unnecessary pressure. All thanks goes to one simple phone call and talking to a listening and patient o e call staff showing lots of courtesy, understanding and extending cooperation… Read Full Review

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★★★★★

“Problem accessing new documents”

Written on: 01/04/2015 by CharlizeHawkins454 (1 review written)

On receipt of my home insurance renewal documents I was denied access to them because th PIN provided was not recognised. I called and explained this to Maxine (MB9) and she quickly resolved the problem by resending the documents. She was very polite, friendly and efficient. Thank you… Read Full Review

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★★★★★

“Speedy service”

Written on: 30/03/2015 by Phily59darts (1 review written)

Mb9 was very pleasant and efficient. Dealt with my problem immediately… Read Full Review

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★★★★★

“polite quick service ”

Written on: 29/03/2015 by Howe78 (1 review written)

This lady MB9 was so helpful and polite . She sent the documents i needed straight away. I would recommend One Call to friends and family… Read Full Review

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★★★★★

“Pleasant clear talking advisor giving full details and...”

Written on: 29/03/2015

Pleasant clear talking advisor giving full details and explanations!… Read Full Review

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★★★★★

“Kimberley Brooker”

Written on: 20/03/2015

Good advice given and friendly too! Made home insurance renewal painless. Thank you Kimberley Brooker. Would recommend to anyone and already have. I would also look at their other insurance products when due to renew… Read Full Review

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★★★★★

“excellent advice on home insurance”

Written on: 15/03/2015 by Baileyl476 (1 review written)

Knowledgable advice given by the staff member. Very friendly,courteous and heilpful. Would certainly recommend them to my friends and I already have done. Plus the price is right… Read Full Review

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★★★★☆

“Clear speaking call centre”

Written on: 14/03/2015 by JaliyahOrtega350 (1 review written)

Spoke to a guy  at One Call she had her finger on the pulse & every probing question that I asked she was able to answer immediately & she didn't have to put me on hold to ask someone else… Read Full Review

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★★★★★

“Home Insurance - Renewal”

Written on: 12/03/2015 by Clairsie1 (1 review written)

I was Notified well in advance that my policy was due for renewal. Price did not appear to go up. Almost forgot to renew person I spoke to (EM1)on the telephone was pleasant and helpful. She was very well informed, and efficient. I would always get a quote from one Call and suggest people looking for home insurance should do the same. Look forward to renewing policy again next year… Read Full Review

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★★★★★

“house insurance sale Adam Jackson.”

Written on: 11/03/2015 by ioanjones3610 (1 review written)

I was so pleased that I decided to have a quote for house insurance from One Call. The staff member that I spoke to was so so helpful from the word go. Everything about the contents and the building were explained to me in detail. I know that I have made the right choice,as the insurance covers all that I needed,and the quote I received was very satisfactory indeed. If I had to say what I was not happy with was the fact that I have to accept £250 excess on escape of water on to the flooring… Read Full Review

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