One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.3 / 5
1017
89.0% of users recommend this
  • Customer Service

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Latest Reviews

★★★★★

“sc7”

Written on: 07/07/2015 by macca69 (1 review written)

Had a good chat about downloading licence… Read Full Review

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★★★★☆

“Renewal Quote”

Written on: 06/07/2015 by Sawyer17 (1 review written)

the person I dealt with  from One call online chat was extremely helpful in assisting me to extend the policy on a named additional driver. She arranged for payment of the premiums to be taken from my existing card details on file. The overall experience was good. The only downside, is I may have to call in again to get the policy slightly amended. This is through no fault of hers it was most likely that the original operator did not ask me to provide the additional drivers full name only… Read Full Review

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★★★★☆

“moor insurance renewal”

Written on: 06/07/2015 by cubsy (1 review written)

very helpful online chat with a lady and went on to purchase motor insurance… Read Full Review

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★★★★☆

“on-line chat”

Written on: 06/07/2015 by Taylor106 (1 review written)

information was quick and easy. just waiting for on-line form to be completed, then we are good to go… Read Full Review

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★★★★☆

“excellent service”

Written on: 05/07/2015 by tiyanah1989 (1 review written)

Service was great got straight to the point even when put on hold was not waiting for any longer than 2 minutes good service as I asked to pay a cheaper deposit price and I was able to as the rest of my money will be put onto next bill fantastic. Thanks to lt8 who gave me a brilliant service that I would recommend… Read Full Review

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★★★★★

“superb service”

Written on: 03/07/2015 by 350Glover (1 review written)

absolutely superb and efficient service. so impressed and will use again… Read Full Review

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★★★★★

“Change Car Insurance”

Written on: 02/07/2015 by lindapeyton (1 review written)

My query was dealt with efficiently and professionally. She was helpful, informative and polite… Read Full Review

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★★★★★

“Good Insurance Company!”

Written on: 01/07/2015 by JasmineWilkinson (1 review written)

Excellent service Friendly staff … Read Full Review

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★★★★★

“Back on the raod”

Written on: 30/06/2015 by 254Jorgensen (1 review written)

I had a complicated wee problem to solve and the first time I phoned I was cut off, but when I got through next time, the advisor tenaciously did everything she could to sort things. She was hugely patient while I faffed around trying to find documentation and proof address and couldn't have been more understanding. By the end of the call, everything was sorted out. I particularly liked the way that she didn't try to hurry me and I could tell that she wanted to see everything through to a… Read Full Review

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★★★★★

“British call centre and a good quote.”

Written on: 29/06/2015 by Bensonvn235 (1 review written)

Short wait on the phone, easy to understand from a Brish call centre ( Yorkshire ), very good quote.  They also have a excellent web site at One Call Home Insurance. I recommended them to my Mother who is also happy with the quote… Read Full Review

Emilyaddison1's Comment

Written on: 29/06/2015

Excellent service from charlotte at CC2 this morning via telephone, answered quickly, explained everything clearly and was very helpful!! Received a good quote and glad i changed my insurance with one call, recomended!

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★★★★★

“Excellent Service by JD5”

Written on: 28/06/2015 by Yosef402 (1 review written)

Just a quick note to say how help full Jess from JD5 was on answering my renewal queries and payment queries. Nothing was too much trouble and it was quick and easy using the chat window. I am now going to renew with one call as I feel the service I have received over the last year was very good… Read Full Review

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★★★★★

“Wish all Car Insurers were half as efficient and helpful.”

Written on: 27/06/2015 by 728sport (1 review written)

This is my first time insuring with One Call, and while l struggled to get through on the phone originally, the Advisor I then got through to was superb, KT3 , the lady was polite, helpful and cheerful, but most important for me, patient, as I'm not as fast as l use to be. I will be recommending the to friends and colleagues, and l will be using them again most definitely. Yes, there are plenty of online insurance providers, but OneCall are great, very happy, and very reasonably priced… Read Full Review

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★★★★☆

“LADY WITH WHOM I DEALT WAS VERY HELPFUL - LT8”

Written on: 27/06/2015 by cgMcCollum239 (1 review written)

The Lady with whom I dealt with was very nice and helpful. She had only been working for One Call Insurance for 2 weeks but came across as though she had been working there longer. Anything she was unsure about she made a point of going to ask which was good. Hopefully, we will not have to use you!!! but should we have to, I think we would receive a good service in the event of anything happening… Read Full Review

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★★★★★

“CC2 What a refreshing delight”

Written on: 27/06/2015 by 229McDougall (1 review written)

Never has car insurance renewal been so easy and so comprehensive. It was an Oasis in the desert to find One Call and so much cheaper than everywhere else… Read Full Review

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★★★★★

“Not a Chore”

Written on: 27/06/2015 by ArelyJames (1 review written)

I found this experience hassle free experience helped by a particularly helpful adviser (LH5). I would be more than happy to recommend this product… Read Full Review

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★★★★★

“I went through Compare the Market, clicked on get more...”

Written on: 26/06/2015 by RayanGriffin309 (1 review written)

I went through Compare the Market, clicked on get more information, they rang me immediately. KB6 was very helpful and talked me patiently through all the questions. Saved £600 on my current insurer!… Read Full Review

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★★★★★

“Home Insurance uprate”

Written on: 26/06/2015 by 183Webb (1 review written)

One Call Insurance - MR1 - dealt with my initial query and request to update buildings insurance promptly and professionally. Thank you. Would (will) recommend… Read Full Review

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★★★★★

“customer service”

Written on: 26/06/2015

very efficent and helpful swift good customer service… Read Full Review

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★★★★★

“Great service”

Written on: 25/06/2015 by Gotroll (1 review written)

Just used the service with an operator who was very pleasant an courteous to change my car type. Was very pleased it's simple and I know some people find gaps in the conversation text annoying my new car req was hard to find and this wouldn't have been any quicker over the phone and takes away form the awkward silences while the operator it dealing with your business. I was also able to complete this change while working at the same time so win win for me. Altogether a good service/experience… Read Full Review

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★★★★★

“Great”

Written on: 24/06/2015 by ReynaMcGregor66 (1 review written)

Very helpful and fast response from Mr.Goodwin C.helped me a lot with my car insurance.great job!… Read Full Review

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