One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.2 / 5
86.3% of users recommend this
  • Customer Service

  • Value For Money

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One Call Home Insurance www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“Home & Contents Insurance”

Written on: 20/08/2014 by waarcry (1 review written)

Renewed my insurance today after a call from FJ1. She was very helpfull and the cover taken out, came to about 50% of what my existing Insurers renewal price was. It even covered my Rolex outside of the home, plus other valuables… Read Full Review

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★★★★★

“Excellent phone support”

Written on: 20/08/2014 by Bailey19 (1 review written)

Telephoned and spoke to RA2 who was very efficient: told me everything I needed to know and provided useful extra information and options relating to policy excess. Most impressed!… Read Full Review

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★★★★★

“Peace of mind !”

Written on: 20/08/2014 by Spencer204 (1 review written)

I first came across One Call Insurance on the comparison site Confused.com from the quote given...I thought it was too good to be true.. a quote with everything included. So was a little disappointed after going through the details to find extra's to add that you assumed were included. However as they say "The Price is Right" and it was. Then I received a telephone welcoming call within minutes, I have never had a welcome call before on accepting a quote and to be asked if everything was… Read Full Review

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★★★★☆

“Pleased with result”

Written on: 19/08/2014 by SteveWarby (1 review written)

I was dealt with by LC1 who was a very pleasant lady, and who obviously has a lot of patience. I was initially introduced to One Call after visiting Confused.com and their named came up with a competitive quote. Just a little disappointed that the quote increased after going through the details, which I thought had been covered in the initial questions on Confused.com. Anyway, at the end of the day I saved £120 on the renewal sent from my existing insurance company… Read Full Review

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★★★★★

“Saved Me A Fortune!”

Written on: 18/08/2014 by Jennifer01 (1 review written)

From the moment I was transferred across to FJ1 she was amazingly helpful and clear about how to complete the process. She guided me through it and remained human (rather then the robotic standard points that have to be delivered!)She made a stressful process really easy and encouraged me to review other products!! I am expecting another phone call tomorrow from her colleagues who will hopefully save me even more money for even better cover! At no point did i feel pressurised into making… Read Full Review

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★★★★☆

“three goes to get the best deal”

Written on: 18/08/2014 by AntonioBurgess (1 review written)

I had insured my home & contents with One Call for the last 12 months as good cover and a fair price compared to Direct Line. Although the renewal premium for this year was slightly lower I received a £50 lower quote via a comparison site for One Call. To get this was a pain as One Call insisted I cancelled the renewal - one phone call, then ring again to talk to someone to do this and then ring again to take up the lower quote! KB6 dealt with this last aspect efficiently, but I am… Read Full Review

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★★★★★

“Great Service”

Written on: 17/08/2014 by Joym215 (1 review written)

Excellent service, received a call within 24hrs to check all was ok, pleasant conversation with advisor which leads me to believe the customer service is good here!… Read Full Review

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★☆☆☆☆

“Hidden charges”

Written on: 15/08/2014 by Weesey (1 review written)

I cancelled my automatic renewal which was quite expensive and returned to the comparison websites. I then took out my next policy with one call, paid in full, then received a letter saying I had to pay the "renewal" fee - very sneaky and I won't use them again… Read Full Review

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★★★★☆

“Happy with service and price - SW1”

Written on: 15/08/2014

Great price through comparidon website but initial quote want valid, mistake by comparison website. Quickly rectify by one call, setup was quick and easy… Read Full Review

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★★★★★

“excellent customer service”

Written on: 15/08/2014 by hrJones67 (1 review written)

Fabulous customer service, however the proof will be in the pudding should i ever have to claim. ( I hope not ) She went through all parts of the policy with me, and nothing was too much trouble, even when i kept interrupting her to ask other questions. My premium was a whole £20 less per month, for the same / better cover, which is a massive saving in todays economy. Thankyou… Read Full Review

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★★★★★

“Quick, Clear and Competitively Priced”

Written on: 14/08/2014

I am very please with the serviced and support provided by One Call and the sales advisor FJ1. They worked hard to make sure that everything I needed was included in the policy and explained everything very well. It was helpful to be able to compare different options and costs dependant upon different excess levels and I did not feel any element of pushy sales talk that I have experienced elsewhere. I will be recommending to family and will definitely come back to them again for my future… Read Full Review

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★★★★★

“Friendly and efficient service.”

Written on: 14/08/2014 by BraylonSerrano (1 review written)

Quality of service was excellent and informative covering all my insurance requirements. Patiently went thru all details and requests which were made and further improved my cover to a higher level with lower cost. Received my documents within minutes on the net. I could go on and on, will recommend company to others… Read Full Review

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★★★★★

“Simple to do and great communication throughout”

Written on: 14/08/2014 by CeeBee83 (1 review written)

Really pleased with the process of the application for home insurance through to purchase. Supported by the team throughout and was passed back to the initial person I had made contact with easily. Stress free! Received email query responses almost immediately which is great considering I don't have the time for too many phone calls and explanations to numerous people. Great customer service and very pleased with the support and communication provided by the staff given my queries regarding… Read Full Review

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★★★★★

“Good Service”

Written on: 14/08/2014 by 448Lindsey (1 review written)

He was very helpful with my home insurance. He was patient, provided good detail and explained it in lay terms too. Would recommend to anyone looking for home insurance… Read Full Review

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★★★★★

“Changed Policy Details with no trouble”

Written on: 14/08/2014 by Hickey160 (1 review written)

Spoke to AE2. Nice to talk to, very helpful with a friendly phone manner and lovely voice! Was no trouble at all to change details on Home Insurance Policy. Done in a matter of minutes. Would recommend to anyone and everyone… Read Full Review

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★★★★☆

“Only One Call!”

Written on: 13/08/2014

LC1 professional, friendly, direct and to the point. First class service with a happy outcome. Thank you. … Read Full Review

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★★★★★

“Excellent Customer Service FJ1”

Written on: 12/08/2014 by johixonbroad (1 review written)

I cannot thank Fran enough for her help. I have found the telephone system an absolute nightmare every time I use it and do not find it customer friendly. Fran replied to my query regarding my home insurance and has kept in regular contact via phone & email during the week or so whilst my insurance policy was set up. She kept me in the loop with how my insurance sign up was going, phoned me straight back when I emailed for an update. I just cannot praise her enough, she is an asset to your… Read Full Review

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★★★★★

“Cheap and fast and friendly service , you just cannot...”

Written on: 12/08/2014 by LilahRivera135 (1 review written)

Cheap and fast and friendly service , you just cannot beat one call , I would recommend to anybody , well done once again one call for you fast efficient service… Read Full Review

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★★★★★

“One Call Home Insurance”

Written on: 12/08/2014 by JasonRoutley (1 review written)

Just renewed my Home Insurance and used One Call. Spoke to an advisor who was really helpful, persuasive with some extras but really not pushy. The process was simple and easy, and compared to a lot of insurers who seem to be totally risk adverse (ironically) with all sorts of exclusions and add-ons, the level of cover seems really good. Finally they were really competitive which is not the only criteria when choosing insurance, but it certainly helps! I always consider what an insurance… Read Full Review

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★★★★☆

“very friendly service”

Written on: 12/08/2014 by tazzarana (1 review written)

Dealt with SM5 from One call and was very pleased with the service. Cost effective quote, and all sorted very quickly and easily. Able to save over £200 versus renewal quote… Read Full Review

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