One Call Home Insurance Reviews - www.onecalldirect.co.uk

★★★★★
4.5 / 5
3265
94.9% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★☆

“Professional thorough ”

Written on: 23/02/2017 by 1977Floyd (1 review written)

Got initial quote from on line comparison website. This was not the cheapest but on initial review gave me the full cover I needed. Needed to discuss with the company before proceeding their representative was extremely patient and helpful. Premium did increase with the changes I made but still very happy… Read Full Review

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★★★★★

“Excellent service from bn3”

Written on: 22/02/2017 by xmChapman191 (1 review written)

I found bn3 to be very helpful and friendly. Definitely recommend this company to friends and family. My query was dealt with promptly… Read Full Review

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★★★★★

“Very happy with service”

Written on: 22/02/2017 by debithom (1 review written)

Made an enquiry regarding my home insurance and my call was handled very quickly and efficiently, the young man was extremely pleasant and genuine - very happy with overall service… Read Full Review

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★★★★★

“easy to talk to”

Written on: 22/02/2017

very easy to talk to ,and got what i wanted,fromlm5… Read Full Review

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★★★★☆

“I was very happy with the way he handled my call as I...”

Written on: 22/02/2017 by terrywright (1 review written)

I was very happy with the way he handled my call as I had an issue with a Xmasgift2017 which I could not use against the purchase of the home insurance I took out.The reason being that I had completed an on line home insurance form which was OnLines own form not such as MoneySupermarket which I understand they would have to pay for. However owing to his excellent way of handling my frustration I did take out my home insurance with him. When my duel car insurance id due in June I will contact… Read Full Review

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★★★★★

“Very prompt answer - swiftly dealt with enquiry ”

Written on: 22/02/2017 by Hotdatum1 (1 review written)

Call answered in under 30 seconds by agent who dealt with my enquiry quickly and professionally. Seems to be a UK call Center - which I liked. Would recommend to others… Read Full Review

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★★★★★

“really helpful ”

Written on: 22/02/2017 by Jovanny417 (1 review written)

Agent was really helpful and a great help in switching over my insurance… Read Full Review

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★★★★★

“Excellent Service.1m5 really helpful. As I am hard of...”

Written on: 22/02/2017 by AliGarrison26 (1 review written)

Excellent Service.1m5 really helpful. As I am hard of hearing she spoke clearly and slowly. No problems at all… Read Full Review

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★★★★★

“One call tops for service and price”

Written on: 21/02/2017

Really good price and he was really helpful, polite and informative… Read Full Review

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★★★★★

“Excellent understanding of the customer ”

Written on: 21/02/2017 by Lisa6297 (1 review written)

Having received my renewal quote through the post I realised that looking online at the same OneCall the cost of the policy was rather different. Called up and spoke to an agent who was really polite and understood what I was doing with ease. He guided me through to get an online quote with a reference number and stated that he'd check it through and match it if possible. Within a few minutes, and all with ease, he confirmed that my online quote would be matched, explained the different… Read Full Review

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★★★★★

“Renewing House Insurance with One Call”

Written on: 21/02/2017 by Ezraa1977 (1 review written)

Contacted One Call because some internet quotes appeared cheaper than One Call had quoted in their renewal letter. Spoke with agent at One Call who explained various differences in the policies and it transpired that I was getting more cover for little extra cost. Agent was knowledgeable,efficient and my queries were swiftly explained. I remain a customer of One Call… Read Full Review

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★★★★☆

“Home/Contents insurance ”

Written on: 21/02/2017

Very well organised and had a very good service in renewing my cover. … Read Full Review

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★★★★★

“Great service ”

Written on: 21/02/2017 by dbStrickland274 (1 review written)

the person I dealt with was my customer service representative today speedy response and very polite and efficient couldn't ask for more and only had to wait about 1 minute before I got through. … Read Full Review

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★★★★★

“following a text from one call regarding my renewal I...”

Written on: 21/02/2017

following a text from one call regarding my renewal I spoke to a very pleasant young lady, who was most helpful and sorted out my problem within minutes, if only other call centers were as efficient and polite life would be a lot easier, thank you from a very satisfied client… Read Full Review

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★★★★★

“seemed fine on the phone”

Written on: 21/02/2017 by AndyS1000 (1 review written)

bn3 only just joined them, everything went through fine no problems guys on the phone wasnt to pushy or anything. -AndyS… Read Full Review

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★★★★☆

“House insurance ”

Written on: 20/02/2017 by Joolzyjools (1 review written)

The telephone operator was very helpful and dealt with my query efficiently and One Call gave me a very competitive price. I had trouble receiving my email with the documents, but after ringing up twice, it did finally come through… Read Full Review

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★★★★★

“Very smooth and efficient renewal”

Written on: 20/02/2017 by Kat_k (1 review written)

Very quick phone call to renew and the operator was very professional and friendly. I also appreciate the fact that it's a standard geographical number to call… Read Full Review

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★★★★★

“House and Contents Insurance”

Written on: 20/02/2017 by Darran66921 (1 review written)

Operator was very helpful and professional… Read Full Review

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★★★★★

“Renwal of policy ”

Written on: 20/02/2017 by 226Reilly (1 review written)

Operator is being helpful and friendly to advise my policy renewal. Her colleague is going to call me finalise the quote and setup the policy. Thanks… Read Full Review

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★★★★☆

“Near hassle free”

Written on: 20/02/2017 by Connellbu93 (1 review written)

Apart from using phone number supplied on letter which directed me to mortgages I did get through to house insurance relevantly quick & dealt with my enquiry professionally. Thank you. … Read Full Review

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