The Fragrance Shop Reviews - www.thefragranceshop.co.uk

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“Worst store i have ever been. ”

Written on: 11/06/2014 by 499Wood (1 review written)

Buchanan Galleries (Glasgow) Store: I am a young oriental man, went in today to the shop as i saw a good offer on Ralph lauren aftershave. I got in to the shop and was greeted by a good looking young female (cashier) with short dark hair, i replied Hi, (there were 2 other females customers in the shop till (mother and daughter) at that moment) finishing paying for their goods assumed. I continued questioning her about this offer. This shop cashier/assistant did not have a clue what i was on… Read Full Review

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“Terrible”

Written on: 05/05/2014 by Ortega222 (1 review written)

Purchased perfume from Shrewsbury branch from extremely rude assistant,I had a 15% discount code on my phone and was told it was no longer valid, after some argument which made the whole experience of the gift I was buying for myself disappointing she put the discount through. Ladies please avoid this Shrewsbury branch! Assistant knows nothing about offers they have on and is very rude!… Read Full Review

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“I ORDERED PERFUME ON 21/11/13 FOR MY WIFE FOR...”

Written on: 22/12/2013 by vfvf (1 review written)

I ORDERED PERFUME ON 21/11/13 FOR MY WIFE FOR CHRISTMAS AND ARE STILL WAITING . I SENT EMAILS . REPLY WAS WOULD ARRIVE IN 18 WORKING DAYS . HAVE SENT EMAIL THAT THEY ARE IN BREACH OF CONTRACT . AND NOW REQUEST REFUND. IT IS A WASTE OF TIME TRYING TO GET REFUND… Read Full Review

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“Goods did not arrive ”

Written on: 21/12/2013

I ordered goods from the fragrance shop and they apparently despatched them. They apparently were subsequently lost in the despatch system. The customer support to resolve this been awful. Promises to phone back / contact me did not happen, still no goods and a refusal for a refund. Never will I purchase from them again. BEWARE if your goods apparently go missing in transit do not expect the fragrance shop to care… Read Full Review

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“Avoid Like The Plague”

Written on: 20/12/2013 by forestry (1 review written)

DO NOT ORDER FROM THIS SHOWER They tell you what you want to hear, not what the truth is. I bought perfume for my wife and was told |I would get FREE next day delivery, 48 hrs passed now and not even dispatched, do not expect to get through to customer services as they do not exist. WORST CUSTOMER SERVICE EVER - AVOID… Read Full Review

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“Don't touch this outfit”

Written on: 20/12/2013 by tornirsk (2 reviews written)

I had a fraudulent entry from this company. It was impossible to get through to their so called customer service. I eventually got through to their reception and was met with a rude person who did not want to know and repeatedly talked over me. Catherine Tate take note. We have started a visa dispute with our bank… Read Full Review

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“Extremely Bad Service ”

Written on: 15/12/2013

I ordered and paid for my item, ten days later still not received my item, I made three phone calls and sent emails to the fragrance shop, I also asked to speak to a manager as the person on the phone was very inexperienced, she would not put me through to a manager, and was just told the same thing, that it was being investigated into. The courier DPD had not received the perfume. I was told I could not have a refund or a new perfume sent to me, in the meantime I am out of pocket by £49.00… Read Full Review

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Nellie62's Comment

Written on: 17/12/2013

I agree with the above. The same has happened to me. It has been on going since the 25th November and still not resolved now (17th December)

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Lovinglifeinfrance's Comment

Written on: 27/01/2014

Same thing has just happened to me. They stole my money and I received nothing. I have reported them to Trading Standards as it is illegal and against the DSR not to refund us. I suggest you do the same as they are going to look into their practices!

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“Misleading and poor delivery service”

Written on: 26/10/2013 by B1404 (1 review written)

I ordered perfume on Thursday as a gift for a party I was attending on Saturday, noting that the website states next day delivery (including Saturday) I selected and paid for this option. It's now Saturday, no parcel and I have been told that it won't be delivered until Monday! Extremely disappointing and extremely angry that I know have to go out to purchase an alternative gift for this evening. The offer of refunding the £3.99 delivery just doesn't quite make up for the appalling service… Read Full Review

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“Worst customer service”

Written on: 10/10/2013

I ordered a perfume as a gift which I never received. After a week they stopped replying to my emails and I phoned them and they said they would sort it the same day. 22 days later and I'm still waiting for some sort of reply… Read Full Review

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“Bad service”

Written on: 02/10/2013

Went to the fragrance shop to buy an item I saw on their Internet. When I got to the store I asked the sales assistant for a price on the item and also a tester which she did not have. I told her that a free bag and ring come with this fragrance, she replied if we have any left, I also had an email from the company saying all items are 10 % off over the weekend, which again I had to ask the sales assistant. She replied I am not entitled to the discount, I just don't not understand how she was… Read Full Review

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“I have recently experienced an absolutely horrid...”

Written on: 31/07/2013 by Kyballion (1 review written)

I have recently experienced an absolutely horrid service from DPD and in the light of everything that has occurred, it has become quite evident that the Corporation have only their interests at heart. Before I begin I would like to mention that I get packages everyday due to the home business I run, these packages are delivered from all over the world and unless its DPD or Citylink, I never have a problem. Recently I purchased 2 aftershaves from The Fragrance Shop's website and paid for 48… Read Full Review

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“Most of order missing, impossible to resolve!”

Written on: 19/07/2013

Most of my order was missing. I was told 1 item was out of stock, I asked to substitute and was told I couldn't. I then received several emails about my order telling me different things. I asked what was going on-no response. I even got emails for other peoples order! Took a week to arrive for collection in store. Went there, collected, most of it missing. Have made attempts to contact them regarding the missing items and have been ignored and cut off! Don't waste your time and money… Read Full Review

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“NOT TO BE TRUSTED!!”

Written on: 12/06/2013

I'VE BOUGHT FROM MY LOCAL STORE MANY MANY TIMES OVER THE YEARS SPENDING A GREAT AMOUNT OFF MONEY BUT THE STORE DIDN'T HAVE 1 OFF THE ITEM'S I WANTED TO BUY (BURBERRY BODY GIFT SET) & HAD TO PLACE MY ORDER ONLINE, WHICH TURNED OUT TO BE MY WORSE MISTAKE I HAVE MADE!! MY ORDER WHICH ARRIVED ON TIME BUT WHEN I VIEWED MY BANK ACCOUNT, I FOUND THAT THE PERFUME POINT HAD TAKEN NOT 1 PAYMENT BUT 2 IDENTICAL PAYMENTS FROM MY ACCOUNT & HAVE CALLED NUMEROUS TIMES & I WAS TOLD THE SAME SOMEONE IS LOOKING… Read Full Review

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“The Fragrance Shop”

Written on: 29/05/2013

I Have Just made a purchase from the Fragrance shop JPG EdT which I've been wearing for yrs, I'm sorry to say that this EDT cannot be the real thing!!...it was very weak smelling, I took it back, and they offered an exchange!! (no refund) its against company policy!! After sampling several other top brand purfumes that I also have been buying for yrs I found them all to be very weak indeed, not lasting more than 5 mins on the skin, I honestly beleive that the Fragrance shop sell sub standard… Read Full Review

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“Dont expect a refund!”

Written on: 21/05/2013 by Jack_Maloney (1 review written)

I ordered some aftershave as a present for a birthday about a week before it was needed with the promise of delivery between 3-5 days off the website. A week later I had received no aftershave and I was left without a present. So I went down to the local Fragrance Shop (which was due to receive the order anyway) which had the product I needed in stock. I asked if i could just swap the one in stock for the online delivery which they refused. So I decided to just buy it anyway and ring up and… Read Full Review

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“GOODS NOT RECEIVED - FIGHT FOR REFUND!”

Written on: 30/04/2013

Ordered 3 bottles of perfume for Christmas 2012. With Christmas fast approaching I checked delivery status on-line which stated that delivery had been made and order fulfilled. Problem was delivery hadn't been made! Subsequently trying to get through to customer services was a nightmare. I guess they were busy because of Christmas but really I spent ages holding on the phone, and you have to remain attentive while you hold as you are prompted to press '9' (or some other number) to continue to… Read Full Review

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“On Wednesday , April 3rd around 5 pm, we visited The...”

Written on: 03/04/2013 by Sweeno (1 review written)

On Wednesday , April 3rd around 5 pm, we visited The Fragrance Shop in Manchester Arndale, to use an o2 priority moments offer to buy a gift in a happy mood. All i can say is that i had a horrible experience and attitude issue with a member of your staff turning her eyes up at her other colleague when i turned my back, which my friend informed me as she was stood behind me. This particular member of staff (tall with long blonde hair) returned from the stockroom with the perfume and i confronted… Read Full Review

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“An absolute joke ”

Written on: 02/03/2013

This is one of the worst online experiences i have ever encounted! Placed an order for next day delivery and i am still awaiting for this order 6 days after it was placed. As for customer service puft! This company doesnt believe in it! I have rang numerous times and each time i had to wait 30 mins but still no one answered. Head office were "unable to help with my query" would never ever ever ever order from here again despite the low prices as clearly none of the money is spent on staff… Read Full Review

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“DO NOT BUY FROM. ”

Written on: 01/03/2013

Bought a fragrance set but was not fresh as it didnt smell of previous bottles when the recipient had worn the fragrance for many years and was very used to the smell. The managers and those further up were unwilling to refund the product despite us being very unsatified and would only exchange it. Many people have complained about the companys quality, so best not purchase from this company and select a more reputable store. … Read Full Review

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“Go to a shop not online”

Written on: 21/02/2013

The worst shopping experience ever. Order products, they don't arrive, you call them 50 times and no-one can help. Impossible to speak to supervisor and impossible to get a refund… Read Full Review

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Apriltfs's Comment

Written on: 22/02/2013

i am very concerned by your feedback , please may i ask that you contact me directly on 0161 875 0675 so i can look into this matter for you

Kind Regards

April Greer
Fragrance Shop Customer Service Manager

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