The Fragrance Shop Reviews - www.thefragranceshop.co.uk

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Latest Reviews

“Maidstone branch- excellent! ”

Written on: 21/11/2014 by Erink (1 review written)

I was passing the Maidstone branch today and decoded to peruse some potential Xmas pressies. I wasn't sure what I was looking for but the ladies in the shop were very helpful taking the time to advise me and letting me know what was on offer. Even with a steady stream of customers they didn't forget about me. Great value for money and excellent customer service!… Read Full Review

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“excellent special offers”

Written on: 17/11/2014 by 291Stone (1 review written)

excellent special offers, friendly helpful staff, will buy perfumes from here from now on!… Read Full Review

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“Worst customer service ever”

Written on: 15/10/2014

Stopped at the Burton on Trent kiosk last Saturday morning and saw a perfume gift set I liked. Very helpful assistant who showed me the set and took my card payment. My payment was accepted but no receipt was forthcoming. I knew the payment had gone through to my bank as I was asked to remove my card from the card reader. After a couple of phone calls presumably to their technical help line I was told that it hadn't gone through as there was no paperwork. So I was left in the position of not… Read Full Review

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“Worst store i have ever been. ”

Written on: 11/06/2014 by 499Wood (1 review written)

Buchanan Galleries (Glasgow) Store: I am a young oriental man, went in today to the shop as i saw a good offer on Ralph lauren aftershave. I got in to the shop and was greeted by a good looking young female (cashier) with short dark hair, i replied Hi, (there were 2 other females customers in the shop till (mother and daughter) at that moment) finishing paying for their goods assumed. I continued questioning her about this offer. This shop cashier/assistant did not have a clue what i was on… Read Full Review

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“salesmanship is fantastic”

Written on: 02/06/2014 by 00000SAM (1 review written)

Shopping again today 31/05/14, Cheltenham ! Served by Simeon B and as usual "very helpful and full of knowledge about your products" not to mention very approachable, friendly and with a smile. Got what I was looking for in minutes, in and out off to work, I have my scratch card and I will be back in to make more purchases shortly, over the moon with my new purchase thank you and please thank Simeon B for me as I will be back in again shortly. yours Mrs. Burke, Cheltenham… Read Full Review

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“Terrible”

Written on: 05/05/2014 by Ortega222 (1 review written)

Purchased perfume from Shrewsbury branch from extremely rude assistant,I had a 15% discount code on my phone and was told it was no longer valid, after some argument which made the whole experience of the gift I was buying for myself disappointing she put the discount through. Ladies please avoid this Shrewsbury branch! Assistant knows nothing about offers they have on and is very rude!… Read Full Review

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“Good experience ”

Written on: 04/03/2014 by Slaughter1945 (1 review written)

I purchased my perfumes and gifts in the fragrance shop , me and my mum went in store were looking for spersific makes but didn't have them the lady there was very helpful and we found some new ones we now like , the lady helped us fine them by going by what the smell of the one we wants was like for example my mum was looking for an old perfume she loved smelled like roses so the lady gave her 4 testers to smell and mum picked DKNY pure rose so mum has now picked a new fave ! the sent I was… Read Full Review

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“I ORDERED PERFUME ON 21/11/13 FOR MY WIFE FOR...”

Written on: 22/12/2013 by vfvf (1 review written)

I ORDERED PERFUME ON 21/11/13 FOR MY WIFE FOR CHRISTMAS AND ARE STILL WAITING . I SENT EMAILS . REPLY WAS WOULD ARRIVE IN 18 WORKING DAYS . HAVE SENT EMAIL THAT THEY ARE IN BREACH OF CONTRACT . AND NOW REQUEST REFUND. IT IS A WASTE OF TIME TRYING TO GET REFUND… Read Full Review

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“Goods did not arrive ”

Written on: 21/12/2013

I ordered goods from the fragrance shop and they apparently despatched them. They apparently were subsequently lost in the despatch system. The customer support to resolve this been awful. Promises to phone back / contact me did not happen, still no goods and a refusal for a refund. Never will I purchase from them again. BEWARE if your goods apparently go missing in transit do not expect the fragrance shop to care… Read Full Review

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“Avoid Like The Plague”

Written on: 20/12/2013 by forestry (1 review written)

DO NOT ORDER FROM THIS SHOWER They tell you what you want to hear, not what the truth is. I bought perfume for my wife and was told |I would get FREE next day delivery, 48 hrs passed now and not even dispatched, do not expect to get through to customer services as they do not exist. WORST CUSTOMER SERVICE EVER - AVOID… Read Full Review

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“Don't touch this outfit”

Written on: 20/12/2013 by tornirsk (3 reviews written)

I had a fraudulent entry from this company. It was impossible to get through to their so called customer service. I eventually got through to their reception and was met with a rude person who did not want to know and repeatedly talked over me. Catherine Tate take note. We have started a visa dispute with our bank… Read Full Review

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“Extremely Bad Service ”

Written on: 15/12/2013

I ordered and paid for my item, ten days later still not received my item, I made three phone calls and sent emails to the fragrance shop, I also asked to speak to a manager as the person on the phone was very inexperienced, she would not put me through to a manager, and was just told the same thing, that it was being investigated into. The courier DPD had not received the perfume. I was told I could not have a refund or a new perfume sent to me, in the meantime I am out of pocket by £49.00… Read Full Review

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Nellie62's Comment

Written on: 17/12/2013

I agree with the above. The same has happened to me. It has been on going since the 25th November and still not resolved now (17th December)

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Lovinglifeinfrance's Comment

Written on: 27/01/2014

Same thing has just happened to me. They stole my money and I received nothing. I have reported them to Trading Standards as it is illegal and against the DSR not to refund us. I suggest you do the same as they are going to look into their practices!

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“Speedy, good communication & great value!”

Written on: 31/10/2013 by DDD1985 (1 review written)

Ordered a gift set which was around £10 cheaper than a couple of others sites I checked. Ordered on a Sunday and received on Tuesday which I thought was good for standard delivery. The postage costs are very reasonable and you can click and collect to store for free - unfortunately I couldn't make it to a store in time! I would use this site again in the future… Read Full Review

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“Blooming marvellous. Fast and cheap!!”

Written on: 31/10/2013 by Onslow3000 (2 reviews written)

Onslow loves The Fragrance Shop. Ordered at a happy hour which was 20% off at lunchtime. Came fast and was marvellously cheap baby! Website looked great and really easy to use too!… Read Full Review

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“Misleading and poor delivery service”

Written on: 26/10/2013 by B1404 (1 review written)

I ordered perfume on Thursday as a gift for a party I was attending on Saturday, noting that the website states next day delivery (including Saturday) I selected and paid for this option. It's now Saturday, no parcel and I have been told that it won't be delivered until Monday! Extremely disappointing and extremely angry that I know have to go out to purchase an alternative gift for this evening. The offer of refunding the £3.99 delivery just doesn't quite make up for the appalling service… Read Full Review

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“Worst customer service”

Written on: 10/10/2013

I ordered a perfume as a gift which I never received. After a week they stopped replying to my emails and I phoned them and they said they would sort it the same day. 22 days later and I'm still waiting for some sort of reply… Read Full Review

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“Bad service”

Written on: 02/10/2013

Went to the fragrance shop to buy an item I saw on their Internet. When I got to the store I asked the sales assistant for a price on the item and also a tester which she did not have. I told her that a free bag and ring come with this fragrance, she replied if we have any left, I also had an email from the company saying all items are 10 % off over the weekend, which again I had to ask the sales assistant. She replied I am not entitled to the discount, I just don't not understand how she was… Read Full Review

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“I have recently experienced an absolutely horrid...”

Written on: 31/07/2013 by Kyballion (1 review written)

I have recently experienced an absolutely horrid service from DPD and in the light of everything that has occurred, it has become quite evident that the Corporation have only their interests at heart. Before I begin I would like to mention that I get packages everyday due to the home business I run, these packages are delivered from all over the world and unless its DPD or Citylink, I never have a problem. Recently I purchased 2 aftershaves from The Fragrance Shop's website and paid for 48… Read Full Review

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“Most of order missing, impossible to resolve!”

Written on: 19/07/2013

Most of my order was missing. I was told 1 item was out of stock, I asked to substitute and was told I couldn't. I then received several emails about my order telling me different things. I asked what was going on-no response. I even got emails for other peoples order! Took a week to arrive for collection in store. Went there, collected, most of it missing. Have made attempts to contact them regarding the missing items and have been ignored and cut off! Don't waste your time and money… Read Full Review

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“NOT TO BE TRUSTED!!”

Written on: 12/06/2013

I'VE BOUGHT FROM MY LOCAL STORE MANY MANY TIMES OVER THE YEARS SPENDING A GREAT AMOUNT OFF MONEY BUT THE STORE DIDN'T HAVE 1 OFF THE ITEM'S I WANTED TO BUY (BURBERRY BODY GIFT SET) & HAD TO PLACE MY ORDER ONLINE, WHICH TURNED OUT TO BE MY WORSE MISTAKE I HAVE MADE!! MY ORDER WHICH ARRIVED ON TIME BUT WHEN I VIEWED MY BANK ACCOUNT, I FOUND THAT THE PERFUME POINT HAD TAKEN NOT 1 PAYMENT BUT 2 IDENTICAL PAYMENTS FROM MY ACCOUNT & HAVE CALLED NUMEROUS TIMES & I WAS TOLD THE SAME SOMEONE IS LOOKING… Read Full Review

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