1st of all my usb ports stopped working after 5 days of having the pc. 2nd my CD/DVDR drive has completely broke for no reason an even when it did work, it wouldn't play dvds. 3rd the output for sound on the front of my tower doesn't work and neither does the mic input. 4th i have a dual processor and it still goes slow even though I have used hardly any memory.

I wasted 2 hours of my life waiting in a queue calling to report a fault! First call was cut off after 10mins without a response , second after 48 minutes the same way and third finally got a response after 46 minutes! And this was after an initial phone call of some 10 minutes to them when the lines opened only to be told someone would call me back within an hour!!
And even then when I finally got someone, because it was Saturday, they told me to call back on Monday! They wouldn't schedule a call to me as they don't do outbound calls! Clearly at odds with their previous statement!
I will never ever buy even the cheapest item from this company.
They take customer service to a new low.

The desk top has been unreliable from day one, I had to have new speakers (10 days turn round). The sound card is faulty and distorts on iTunes, Windows Media Player and Real Player. I have been instructed to re-install the driver on a number of occasions, they have tried to fob me off at that point and since I am not computer literate I have had to insist they talk me through the re-install. The problem always re-appears and the computer regularly crashes to a blue screen. I have put up with this for some 9 months and have finally decided enough is enough so I am now trying to get through to them to demand a new sound card - however, I cannot get through, the number is mostly engaged and when I got to the queue I was left holding on for 34 minutes to then be cut off at 5.30. As I write this I have been hanging on for 21.30 minutes. I tried to ring customer services and the message was - tough! As it happens I have bought the computer through Eveshams finance company so my next port of call is trading standards to see if I can refuse to pay for at least part of the system since it is so unreliable and the warranty is not of any use in practical terms since it is impossible to get the machine fixed. Do yourself a huge favour and avoid Evesham like the plague.

Like one of your other reviewers, I also feel cheated by the review magazines since I bought the machines following much research and on the basis that they rated Evesham products and support very higly!

IT equipment is an expensive purchase for anyone and it is hugely disappointing when you are let down by a supplier. I would ideally like to just send the PC back and be refunded for the computer. It would cause so much stress in even trying to speak to a Director I am not prepared to go through it.

Stay *well* away from Evesham...

Customer service is non-existent. Evesham Micros gave me an incorrect quote. Staff don't care one bit and will not sort out problems. I can not get an technician out, even when this is covered in the warranty. The computers don't work, and they won't admit it!

I am disgusted with Evesham. Please, don't use them, the service is awful, the staff are uninterested and the equipment is faulty.

Evesham Micros have no concept of customer service. No telephone number on letterheads, and it is impossible to speak or e-mail to any director, and letters are answered by customer services representatives who have no customer service skills.

I purchased an Evolution Xcaliber on 18th Jan.2006 from Evesham Micros and have yet to see it work properly. On delivery the machine did not work - I had to wait until the 27th for an engineer to come out who found that the memory cards were u.s. and were replaced.the next day I had trouble switching on the system but after toggling the power switch a few times it started but seemed a little slow -but not being an expert put down to myself and browsed the net before shutting it down again. The next day it would not start at all-but because I was going on holiday left it until my return on 28th Feb before reporting the fault. The engineer visited on the 2nd March and had to short-circuit the power supply to get it working and during his investigations found that there was no QC Log with this machine!. Again I used it for a couple of hours and switched off - Lo and Behold the next morning it would not start! I contacted Technical Support who arranged for it to be returned on the 6th and was promised I would receive a phonecall from the workshop on the 7th and a decision made as to repair or replacement -none of which happened and following various calls to Evesham and the Finance Company I received a call on the 14th to say that there was nothing wrong with it. I requested that the machine be switched off overnight and tested again in the morning and if it worked to return it. On the next morning I received a call from a line leader to say it was working and it was promptlly returned to me - but guess what? on arrival it did not work! I phoned Evesham again and was told that it would have to be returned to their incompetent and inept workshop before they decided on the next step - NOT GOOD ENOUGH!- I have been in contact with Trading Standards and have just started the first stage of getting it replaced or a full refund with adequate compensation through the courts if need be. Evesham state on their correspondance World Class Computers I beg to differ and it's about time that severely punative action is taken to ensure that cowboys like these are made to provide the correct back-up service or shut them down!

I purchased an Evesham computer in 2005. Right from the very start the computer was faulty. It kept freezing every second or so - like a 'ticking' freeze. The computer would suddenly restart for no apparent reason and throw the 'blue screen of death' at you with frightening regularity. Not only that the computer, despite being a powerful AMD Athlon 3200+ with bags of memory, just sounded slow and laboured. The whole computer, despite being new, looked and sounded like it was on it's last legs. Not to say anything of the monitor which has loads of dead pixels. I have spend probably a good £200 on phonecalls to technical support - their service is woeful - reinstall windows is their stock answer to every little problem you present them with. Because my computer was in so much of a state, after a fight they eventually agreed to send an engineer out (this is within a month of purchase). The engineer came out - after about a 3 week wait and saw the computer in it's moribund state and agreed that it was naff. He could not repair it there and then but arranged for it to be sent away - a 2 week wait for that. The computer goes away, 2 weeks later they just send it back saying there's nothing wrong with it. Same problem occurs, technical support. reinstall windows - no change to computer condition. This exact same scenario happened 6 times - ie it went back to the labs 6 times to be checked - every time they said it was fine. They keep your computer for far longer than is necessary. You can reasonably expect it to be gone for at least 2 weeks - usually more. When I've rung up for updates after 10 days - the computer hasn't even been looked at. Why do they need to keep it this long? I even had photographic and video evidence of they computer playing up - it was basically unusable for the majority of the time. I told Evesham on various occasions that the engineer had agreed it was faulty but they said that they cannot do anything about it if the engineer alone has seen it - they must see it in the labs. My question - why do they employ on site technicians then? I kept asking for a replacement machine or a refund and they kept refusing - even from the highest level - the MD refused saying the computer has to be proved to be faulty in their labs. They said if I wanted a replacement computer - I would have to pay out of my own pocket for a certified computer specialist to come and thoroughly examine the machine and write a comprehensive report and only then would they even consider a replacement machine. I looked into this - this would cost in excess of £200. Why should I have to pay this when their engineer has reported the computer is faulty?
When you ring the customer service number, you are inevitably kept in a long queue - usually in excess of 20-30 people long and when you've been on hold for half an hour a receptionist answers the phone saying that all the operators are busy and they will take your details and ring you back. This has happened to me four times and only one out of four have I ever been rung back.
The computer remains to play up to this day. I do not know now how to handle Evesham - they plainly are not interested in keeping their customers happy. The product is shocking, their customer service is so far beyond abysmal it defies belief and I have had their technical support staff tell me that they have changed something in my computer only to find on return that they haven't done a damn thing to it. Buy an Evesham system and you need your head looking at so do yourself a major favour - buy elsewhere.

Evesham Micros service is appalling.
You have to wait in all day for engineer or for carrier to collect. long wait to get through on phone- 0870 no- and calls not returned as requested. Computer away at workshop for 10 days.

If you buy a computer from Evesham and it goes wrong you will be expected to wait in all day for someone from Evesham to turn up. If they need to take it into the workshop you will then have to wait in all day again for them to come and pick it up, and wait in all day again for them to come and drop it off again. As far as I can see Evesham has no concept of the limits of pain and inconvenience they are willing to put their customers through. They also appear to keep no record of any previous call, so they go through the basic checks every time you ring back, which is very annoying if you have an on-going problem that they are not fixing, and you have already gone through system restores, rebuilds and motherboard replacements.

I've had an Evesham computer since October. It crashes and dies randomly and is unusable. I bought it because of a PC Pro review. I believed what was said about the extra cost being justified by the quality and customer service. I feel like I've been ripped off.

If you want to pay a lot of money for a computer that doesn't work, and you want to spend hours of your own time trying to fix it, take days off work to get the problem resolved, and then have to hand the thing back while they decide whether you deserve a new computer or your money back, then Evesham Micros is a great choice!

My new computer from Evesham Micros online computer shop was delivered with a faulty screen, which had to be returned and replaced. The A: drive was installed but had not been set up properly, and the BIOS settings not altered to show it under My Computer. The keyboard and mouse (USB connection) sent the whole system completely haywire. Customer Services staff were rude and unhelpful, and Technical Support were not supportive.

This is our sixth computer from Evesham, and never before have we received such appalling service. We were offered compensation; this offer has since been removed by Evesham. It has been six ghastly weeks where promises of engineers coming out have been broken, phone calls not returned, and the situation has not been resolved to my satisfaction now.

I shall never again purchase from this company, as I really can't cope with the strain of it all.

I have not had any problems with Evesham Micros. In fact they have been very helpful throughout my purchasing experience.

My Sony CD-Rom drive broke down in the first couple of months of owning the notebook, and Evesham sent out an engineer who fitted not only a new drive, but a newer model to the laptop because they found they had issues with the previous one.

Evesham kept me well updated during the whole process, and even sent me text messages informing me of when to expect the delivery.

All in all, although many people may not agree with me, well done Evesham.

Evesham Micros are utterly dreadful. My computer didn't turn up on the delivery date, and it was late on the re-arranged delivery date. It broke down within 24 hours, and the engineer who came to fix it was late. He informed me that it would work after his visit, but it broke down within 2 hours and still doesn't work. At all stages the customer services have been slow, unhelpful, and at times rude. Try a Mesh system instead.

I bought a Netgear 54MB wireless USB 2.0 adapter from Evesham Micros (www.evesham.com). I did not use the product, instead I used an Ethernet cable for a better connection. Within two weeks, I went to return the unused, but opened product. They did not return the product. Instead, they kept me in the store for over 30 minutes while discussing the problem over the phone. After several negotiations, they only agreed to take the product back for "lab investigation". They gave me a receipt, and said they would call in a few days with a decision about my refund. I did not agree to give my product back empty handed. I was not informed verbally or in writing of their return policy: there is nothing printed on the Invoice regarding returns. Now, I have a product I do not need. Therefore, I am a very un-satisfied customer. I would never think to buy anything larger, in fear of a faulty product with no return policy.

I had to put this review on here, because evesham.com they are the same company as LowestOnWeb, read the other reviews and be warned.

On the 18th October I purchased from Lowestonweb.co.uk one of each of the following;

. MSI MS-7025 K8N Neo2 Platinum
MS-7025 £79.99
. AMD Athlon 64 3500+ 2.2GHz 512KB L2 cache socket 939
ADA3500DEP4AW £227.28

The total price came to £307.27

They were delivered today to my home address, when I got home and opened the packaging I was appalled to see that somebody had taken the MSI motherboard and AMD Processor out of there original packaging and squashed them into a box causing the box to bulge. The Athlon 64 wasn't even in an antistatic bag. The antistatic bag that the MSI motherboard arrived in shows signs of obvious pressure and stress where the cables and Processor have been squashed down on it.

Any moron would know that these are highly sensitive components I couldn't tell whether these have been used before, or if I had received everything that I should have with the components, but most of all, understanding how sensitive these components are and seeing that they were packed so very poorly, how could I trust that these components are not damaged, degraded or completely dead? In fact I would be more surprised if they are not.

Who sends processors out with no Anti Static protection, the one I recieved had a greasy thumb print on it as well.

So I sent them back to lowestonweb stipulationg that I wanted the goods sent to me this time SEALED in Their Origional packaging. I had to Pay to post them back Special delivery, which I will say Low have agreed to reinburse me for.

So a week or so later I recieve the replacements from Low. Squashed into a bulging out of shape creative box, The Motherboard is in MSI packaging but it looks like someone has pulled it from the dustbin corners all scuffed, creased and torn, NOT SEALED but the processor came back to me in a jiffy bag, and what did i see when I opened it? the same little black box with no Anti Static protection. So Again I sent the order back asking that this time they cancel the order and give me my money back, again I had to pay, but they have agreed to refund my origional order which according to them will take 7-10 days.

Low obviously use Chimpanzees to pack their components and will take things out of their origional packaging to save the cost of postage. That's all well and good if you are selling robust products, but not expensive electrical components, by the way Low Claim that everything they sell is OEM, but they don't tell you that before you buy it or that you don't get the 3 year warranty that I would have got with AMD for the processor etc I recieved no paper work or anything.

I would NOT reccomend them to anybody,
Oh and by the way Lowestonweb don't have an admin or sales line so if you have a problem with your order your options are send an email which they will be slow to respond to or phone their support line which is a premium rate line and costs £1 per min

I've recently purchased my second system from Evesham in the space of 2.5 years (first one 2.8k, this time 2k). First one arrived with Audigy card not installed, but in a box! ... Chose to overlook this and had no problems until new system. Assumed products were still as good, but have had nothing but grief from both machine and customer care. LG 19" TFT arrived covered in dust and finger prints, had new main board after 2 weeks, crashed endlessly and blamed on Pinnacle software(pre-installed by Evesham) ... received fix on disc eventually ... still crashed, could'nt re-start from front panel as engineer had not connected switch ... sent machine back for supposedly customer care report ... one week later found out it was still waiting to be looked at ... kept being told that someone would call me back ... oh yeh!!?? ... no chance of course ... eventually told that Pinnacle knew about problem and that I could only copy disc to disc one way and not the other ... despite expensive software and no prior info about this. Add to this scratches, keyboard /mouse had to be replaced, machine arrived back covered in dust, refused replacement, had to buy Norton Internet security two more times due Windows having to be re-installed after new main board, and then them uninstalling it again when they had it back ... no offer of compensation though! ... and on it goes. Finally told at 5:30 on the Wed. afternoon that they would test to see why fans were so noisy before it was sent back hopefully on the Thur. for delivery Fri. Surprise surprise, it arrived back with me on Thur. morning at 10:20 ... having been despatched at 4:20 on Wed. afternoon !!!
There's much more to the sorry tale, but I'm sure you get the picture. Someone on this site accused another reviewer of basically moaning for no good reason, based on having had a good machine for five years. Well I've had a good machine for 2.5 yrs, but since I purchased it the company's founder has sold half of his shares, and my new system comes from what feels like a much different type of company. Maybe if the reviewer I mention had a new machine and warranty, he might not be so condemning of peoples more recent experiences ... I can't beleive I'm alone in this situation. Incidentally, I've written this over the course of an hour or so whilst filling in the time waiting for a customer support team leader to call me back to tell me how he was going to test my machine when it had already left the building ... you know who you are !!!

This consumer cannot give an up to date review of Evesham because I refuse to do business with them any more. Up until a year ago I had been using Evesham to source PC components that I needed urgently. Their prices weren't the cheapest but they are located within 10 miles of me. Some things I bought were from their websites "Bargain" section, as was the Canon printer this story involves. Late one evening I was checking Eveshams bargain section and spotted an ex-demonstrator Canon printer for £40 odd. It just so happened I needed a new printer so I emailed them asking to hold it until noon the following day so I could pick it up. The following morning at 9am I telephoned to confirm it was available and then asked them to keep it for me since I was planning to pick it up in person. I won't bore you with details of the car troubles, the delayed bus journey, the getting lost and the muddy verges. Instead I will just tell you that when I walked throught the door at 12:04 I was cheerily informed that it had been sold to someone else earlier. I pointed out that I had emailed and phoned to reserve it, but was offered no explanation. When I asked if they would offer me some kind of compensation (a £5 credit?) I was all but laughed at. Then the salesman I was talking to told me they had many full price printers for sale and asked if I wanted to see their catalogue. I replied in the negative and explained the mishaps of my day in the hope of some goodwill (trying for a credit note again), and once again had my hopes dashed. I felt the salesmans attitude was sorely lacking and walked out of the place vowing never to use their products or services again.