Start Rescue Reviews - www.startrescue.co.uk

★★★★★
4.5 / 5
1318
89% of users recommend this
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  • Customer service

  • Value For Money

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Latest Reviews

“prompt and knowledgeable”

Written on: 28/02/2017

Technician was very friendly and knowledgeable. Thank you for the good service… Read Full Review

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“Five star service ”

Written on: 28/02/2017 by Davenport1969 (1 review written)

The service I received from start rescue was excellent, Will definitely recommend. 1/4 of the price of other breakdown cover and as good service as the big ones. The only downside is the service is provided by local breakdown service people whose efficiency might depends on that company they use in that area… Read Full Review

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“Had the rest now use the best”

Written on: 25/02/2017 by Spike46 (1 review written)

Such a great service so much better than the so called top 3.I will be recommending to everyone I know… Read Full Review

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“Took over 3 hours to arrive”

Written on: 25/02/2017 by Drownedrat1 (1 review written)

My motorbike broke down in the pouring rain. It took over 3 hours to turn up. The mechanic was given the incorrect road where I broke down. Changed company now!… Read Full Review

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“Excellent Service & Value for Money”

Written on: 24/02/2017 by Cheyannev226 (1 review written)

Since joining Start Rescue I have been lucky enough not to have had to use your service, this was my first ever call out and as an ex AA & RAC customer I wondered how the smaller firm would do against the big boys. The result - SR kick the ass out of AA & RAC, the whole process was brilliant & my car was repaired in 20 minutes from the initial call. Great work guys, keep it up… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 24/02/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site, you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Twice in one day”

Written on: 23/02/2017 by jetblackonetenth (1 review written)

I had to call start rescue for a blow out tyre with no spare. They promptly recovered me to a tyre fitters. ten minuets later I stopped at ervice startion and locked keys in car. They came out again and opened my vehicle. I have never had such a great service from a recovery provider The app is easy to use especially in noisy situations like the side of a major road where hearing a telephone would be difficult. I would highly recommend Start Rescue… Read Full Review

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Startrescue.co.ukcustomerservices's Response to jetblackonetenth's Review

Written on: 24/02/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site, you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“excellent”

Written on: 22/02/2017 by alanturnbull1961 (1 review written)

All i can say is the service was excellent and you made a stressful situation a lot easier thank you very much… Read Full Review

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Startrescue.co.ukcustomerservices's Response to alanturnbull1961's Review

Written on: 24/02/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Fantastic seamless service!”

Written on: 21/02/2017 by lydsewaterson (3 reviews written)

You can only tell if such a company provides a good service when you have to fallback on them. I can honestly say that I received a fantastic service! Everyone has been so helpful and staff called to make sure that breakdown had arrived. There is nothing negative I have to say...the mobile app is fantastic. Obviously, I would have much preferred not to have had to use the service, but the experience was made more bearable by the seamless service I received from Start Rescue. … Read Full Review

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“Fantastic seamless service!”

Written on: 21/02/2017 by lydsewaterson (3 reviews written)

You can only tell if such a company provides a good service when you have to fallback on them. I can honestly say that I received a fantastic service! Everyone has been so helpful and staff called to make sure that breakdown had arrived. There is nothing negative I have to say...the mobile app is fantastic. Obviously, I would have much preferred not to have had to use the service, but the experience was made more bearable by the seamless service I received from Start Rescue. … Read Full Review

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Startrescue.co.ukcustomerservices's Response to lydsewaterson's Review

Written on: 24/02/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site, you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“ No attempt was made to contact the garage an...”

Written on: 19/02/2017 by Ripoffbeware (1 review written)

No attempt was made to contact the garage an assumption was made the they were closed. After I was dropped at home I was contacted by you to advise I would be charged £135.00 to deliver my car the following day. I was not told of this otherwise I would have left the car at the garage across the road from where I live. The garage was open until 7.00 pm and even then they have facilities to leave the car securely. The technician never attempted to look at the problem he just lifter the car… Read Full Review

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Startrescue.co.ukcustomerservices's Response to Ripoffbeware's Review

Written on: 24/02/2017

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

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“Breakdown”

Written on: 18/02/2017 by AlbertoPatterson248 (1 review written)

Excellent service all round thank you 2 grandchildren who were dissapointed they did not get to ride in the breakdown truck as sorted there and then!… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 24/02/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site, you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“FANTASTIC CUSTOMER SERVICE”

Written on: 16/02/2017 by LibbyKenney (1 review written)

I have used Start Rescue for the last 3 years and have always found the service excellent on the 3 occasions I have had to request your help, I love the App and have recommended you to all my friends, keep up the good work !! There is nothing I can fault the company on, and the customer service is second to none !! I have been with Green Flag and AA in previous years and these guys knock spots off the 'big' companies !! Highly Recommended !… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 17/02/2017

Dear Start Rescue customer, thank you very much for your kind words. At Start Rescue, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The Start Rescue Team.

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“Excellent Service - Courteous, polite and im grateful”

Written on: 16/02/2017 by Lailah458 (1 review written)

Both Start Rescue and E A DOWNES where amazing. She was polite, concise and helpful. She was understanding and give clear instructions of what the proceedings where. E A Downes rang straight away and asked some questions. They also advised what the most likely action was going to be. After the Rescue worker arrived they where nice and helpful. Then the driver didn't seem to mind to go on a 6hr round trip. Very thankful and truly grateful for there service… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 17/02/2017

Dear Start Rescue customer, thank you very much for your kind words. At Start Rescue, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The Start Rescue Team.

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“Always great serivce and we'll informed on ETA of recovery”

Written on: 16/02/2017 by hmRoy341 (1 review written)

Really pleased with the service. Second time I've had to use the policy and just so impressed each time. Always kept informed and updated always had helpful advice. Can't fault start rescue. Thank you for offering such good service in a world were it's so often forgotten nowadays… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 17/02/2017

Dear Start Rescue customer, thank you very much for your kind words. At Start Rescue, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The Start Rescue Team.

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“Great service”

Written on: 15/02/2017 by whFagan43 (1 review written)

Great service and was contacted a number of times during the wait for the mechanic to check we were okay and not in any danger… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 17/02/2017

Dear Start Rescue customer, thank you very much for your kind words. At Start Rescue, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The Start Rescue Team.

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“Excellent cover, nice to deal with”

Written on: 13/02/2017 by dawnieb54 (2 reviews written)

I have always had company cars so never needed breakdown cover before, this was a new experience for me. Having had the cover for nearly a year and not needing it, I have had cause to use it twice within the last few weeks. Both time they were helpful courteous and prompt, it offers me great peace of mind knowing I have this cover and I have already recommended you to friends… Read Full Review

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Startrescue.co.ukcustomerservices's Response to dawnieb54's Review

Written on: 17/02/2017

Dear Start Rescue customer, thank you very much for your kind words. At Start Rescue, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The Start Rescue Team.

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“Great reassuring and friendly service ”

Written on: 13/02/2017

My wife LOVED the service ! She called the operator to thank her and praise the person who picked up the car: he was very friendly, reassuring and helpful! Many thanks Start Rescue - it's an experience which can turn a customer into a brand ambassador!… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 17/02/2017

Dear Start Rescue customer, thank you very much for your kind words. At Start Rescue, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The Start Rescue Team.

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“Fantastic service”

Written on: 12/02/2017 by emitchell (1 review written)

Great service. It was the 1st time I have had to use the service and I was more than satisfied. I was kept informed at all stages and my breakdown was followed up with a courtesy call to make sure it had all run smoothly. Would definitely recommend… Read Full Review

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Startrescue.co.ukcustomerservices's Response to emitchell's Review

Written on: 17/02/2017

Dear Start Rescue customer, thank you very much for your kind words. At Start Rescue, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The Start Rescue Team.

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“Prompt Precise Perfect”

Written on: 10/02/2017 by Lance15 (1 review written)

Since having start rescue I have resassured and never stranded. My calls are always answered quickly and all the advisors are courteous and caring. They will ask questions like am I vunerable as a person or the place that I am at. They will ask if I have any medical needs that need to be taken into consideration or if any females or pets are present. Most of thd time the patrols arrive within the time given though when they do not Start Rescue will at times call you back to check if you… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 10/02/2017

Dear Start Rescue customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The Start Rescue team.

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“Start rescue; undisputed champions of the breakdown...”

Written on: 09/02/2017 by Tennantln261 (1 review written)

SO impressed with Start Rescue. Professional, friendly, courteous and genuinely seemed to care. Thanks to everyone who helped get us on the move again. Having used most of the competition in the breakdown industry over many years we'll never look back. Highly recommend and we'll be spreading the word, thank you again… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 10/02/2017

Dear Start Rescue customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The Start Rescue team.

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