Start Rescue Reviews - www.startrescue.co.uk

★★★★☆
4.2 / 5
81% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Start Rescue - www.startrescue.co.uk - Ask a question now

Media Gallery for Start Rescue - www.startrescue.co.uk

Start Rescue - www.startrescue.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Recovery service”

Written on: 13/07/2014 by KylerSawyer (1 review written)

Perfect service through & through!! Excellent handling at the call centre & breakdown lorry arrived in about 15 mins!! all in all - sorted within an hour!! Car could not be repaired at roadside, but was towed to the garage of my choice. Very nice breakdown call out chap - cannot fault at all & will keep renewing my cover & recommend to everyone!! Who needs the AA or RAC??!!... Stick with Start Rescue :-) A1 !!!… Read Full Review

Visit startrescue.co.uk
Report this review

“Equals main competitors!”

Written on: 13/07/2014 by Shellb82 (1 review written)

The technician was only around 10 minutes later than the stated time of upto 60 minutes so nothing too drastic. Very good service overall matching that of (if not exceeding!) the more well known breakdown services… Read Full Review

Visit startrescue.co.uk
Report this review

“Very Quick Service”

Written on: 12/07/2014 by Stenners89 (1 review written)

My call was dealt with quickly and the recovery was very prompt. I have no complaints of any kind in regards to my breakdown and how it was handled. I am very satisfied with the service. Thank you… Read Full Review

Visit startrescue.co.uk
Report this review

“Customer service ok. Poor service from technician.”

Written on: 12/07/2014 by Moses330 (1 review written)

The Beeches Recovery service was incredibly poor. Firstly they took over an hour to reach me even though it was 8:40am when I made the call to Start Rescue & Beeches Recovery were based less than 20 mins away. They gave an incorrect diagnosis which led to me having to pay for a new battery.The following day I had to call for roadside assistance as the new battery had been completely drained due to misdiagnosis the day before. This meant I had to take another day off work to sort the car out and… Read Full Review

Visit startrescue.co.uk
Report this review

“EXCELLENT”

Written on: 12/07/2014 by Briggs369 (1 review written)

VERY PLEASED WITH THE SERVICE PROVIDED… Read Full Review

Visit startrescue.co.uk
Report this review

“Start Rescue.co.uk”

Written on: 12/07/2014

My car wouldn't start last week,the battery seemed flat,I rang start rescue and they had a mechanic out to me in about an hour.he confirmed that the battery was dead and started the car with his booster leads.the service I got from start rescue and the mechanic was first class… Read Full Review

Visit startrescue.co.uk
Report this review

“Roadside puncture ”

Written on: 11/07/2014 by Tilleyvr495 (1 review written)

The technician who arrived was courteous but a bit complacent in that he knew he was attending due to a puncture and my car did not have a spare wheel but after several attempts it was apparent his compressor pump was not working so he had to take my wheel to a local garage to inflate it and return. A suggestion is he checks his equipment. Furthermore when trying to establish where the puncture was he just flipped the wheel over onto the hard pavement slightly scuffing my alloy wheel. A… Read Full Review

Visit startrescue.co.uk
Report this review

“very efficient service”

Written on: 10/07/2014 by Ashly17 (1 review written)

Have been a member of Start Rescue for about four years after seeing rave reviews on consumer websites. I've only needed to use them once in May 14 during a commute to work. Prompt response from their Operations Centre who alerted a recovery service local to the breakdown. Recovery service arrived within about 45 mins and found what turned out to be minor problems with a wheel. Managed to carry out a minor repair at roadside and I was back on my way… Read Full Review

Visit startrescue.co.uk
Report this review

“great services ”

Written on: 09/07/2014 by tomee (1 review written)

Great service from start to finish, could not be happier thank you. Very friendly staff who kept me informed the entire time would definitely use them again… Read Full Review

Visit startrescue.co.uk

Startrescue.co.ukcustomerservices's Response to tomee's Review

Written on: 10/07/2014

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

Reply to this comment
Report this review Read 1 Comment

“Ten star service!”

Written on: 09/07/2014 by BarHarbour99 (1 review written)

I was very impressed with the service provided by everyone.I was treated with courtesy and efficiency throughout. Whilst waiting for the rescue vehicle I was contacted regularly to ensure I was safe and to keep me informed. I felt very reassured... Just what is needed after a car accident!! The technician was knowledgeable and helpful, instilling confidence. Thank you to everyone.. You helped turn a nasty experience around quickly and I felt cared for.( female driver)… Read Full Review

Visit startrescue.co.uk

Startrescue.co.ukcustomerservices's Response to BarHarbour99's Review

Written on: 10/07/2014

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

Reply to this comment
Report this review Read 1 Comment

“Suggestion for Improvement”

Written on: 09/07/2014 by science-kenneth (1 review written)

The problem with my car was a flat battery. The technician who was able to start the car told me he was unable to tell me if my battery was faulty due to the type of equipment he had and that strictly speaking I should have my battery checked out. When I tried to start the car two days later, the battery was again flat. I called out my usual garage and they discovered my battery was faulty and it was subsequently replaced.\r\nIt would have been more desirable if the rescue firm had been able to… Read Full Review

Visit startrescue.co.uk
Report this review

“Highly recommend Startrescue”

Written on: 09/07/2014 by AbramPorterfield (1 review written)

Truly excellent service. Have had breakdown cover for years and never used it till this incident - I had thought I would have to persuade someone that I needed the service, but that simply didnt happen. The issue was resolved within 25 minutes of making my telephone call! The person I spoke to on the phone first checked personal safety of both me and any passengers or pets I had with me, then asked some simple questions to assess the problem. The person who sorted out the problem did so… Read Full Review

Visit startrescue.co.uk

Startrescue.co.ukcustomerservices's Comment

Written on: 10/07/2014

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

Reply to this comment
Report this review Read 1 Comment

“Customer expectations fulfilled in service provided”

Written on: 09/07/2014 by McMillan1987 (1 review written)

I have recently added a second car to my policy and the advice given, by Craig, ( and subsequent cost ) was first class.\r\nHowever, I had called previously for the above and was promised a call back which did not materialise which was disappointing… Read Full Review

Visit startrescue.co.uk
Report this review

“Excellent service”

Written on: 09/07/2014 by LiviaAnderson (1 review written)

In the two years that I've had breakdown cover I've had to call Start Rescue 3 times each time they've been fantastically helpful and efficient- exactly what you need in an emergency. They use providers in the area you breakdown and each time I've been really impressed by the skills of the mechanics- 2 out of 3 times they got to me within an hour; it's not a 100% success but Start Rescue called shortly after the hour was up to ask if the recovery service had turned up. In the one instance… Read Full Review

Visit startrescue.co.uk

Startrescue.co.ukcustomerservices's Comment

Written on: 10/07/2014

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

Reply to this comment
Report this review Read 1 Comment

“Five-star service”

Written on: 09/07/2014 by 1970Munoz (1 review written)

I was surprised at the level of service the control room call me back to make sure technical assistance had arrived which he did. I am 100% satisfied with the service and have recommended this company to my daughter and will also do to my friends… Read Full Review

Visit startrescue.co.uk

Startrescue.co.ukcustomerservices's Comment

Written on: 10/07/2014

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

Reply to this comment
Report this review Read 1 Comment

“Excellent telephone staff, unfortunate long wait ”

Written on: 08/07/2014 by Bigstu37 (1 review written)

Broke down in layby at side of A9, the breakdown company who were 4.1miles away from me unfortunately took around 1.5hours to get to me, but still got picked up got home and the telephone staff were excellent, would recommend them as in the end of the day getting home is the main thing. … Read Full Review

Visit startrescue.co.uk

Startrescue.co.ukcustomerservices's Response to Bigstu37's Review

Written on: 10/07/2014

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

Reply to this comment
Report this review Read 1 Comment

“Totally trustworthy!”

Written on: 07/07/2014

It's so rare nowadays that you pay for a service and you are happy with what you get. I cannot be more happy with StartRescue.co.uk Absolutely over the moon with the service from Start to finish. Efficient, friendly and real value for money. First rescue was a puncture and embarrassingly my car would not start in my driveway less than two weeks later. I received a totally reliable and efficient service on both occasions. You can rely on this company 100% plus and I am pleased to be able to… Read Full Review

Visit startrescue.co.uk

Startrescue.co.ukcustomerservices's Comment

Written on: 07/07/2014

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team

Reply to this comment
Report this review Read 1 Comment

“My Breakdown experiance”

Written on: 06/07/2014 by DelfromDownham (1 review written)

This was an excellent service from start to finish, the call centre was brilliant and the engineer was absolutely 1st class, and tried his best to fix my cars problem at the roadside, unfortunately he couldn't fix the car because he didn't have the part in his van and at 6pm nowhere open to get one so I had to be recovered. I broke down at 5-15pm and was home by 8pm. don't be put off by the low premium of £35 a year. Start Rescue are a match for any of the big name breakdown services that… Read Full Review

Visit startrescue.co.uk

Startrescue.co.ukcustomerservices's Response to DelfromDownham's Review

Written on: 07/07/2014

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team

Reply to this comment
Report this review Read 1 Comment

“Brilliant service. Highly recommended. ”

Written on: 06/07/2014 by WadeBrown (1 review written)

I had only had the cover for 3 days when my new car broke down at a friends house. Was a bit nervous as Start Rescue is much cheaper than allot of the well known break down companies, but shouldn't have worried. Phoned Start Rescue and the call was answered quickly and the operator was friendly and helpful. The mechanic arrived in 10 minutes (20 minutes early!) and was extremely helpful. Much better than the bigger breakdown company I have used, as I live in a rural area, so the use of local… Read Full Review

Visit startrescue.co.uk

Startrescue.co.ukcustomerservices's Comment

Written on: 07/07/2014

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team

Reply to this comment
Report this review Read 1 Comment

“Fantastic, excellent and efficient service”

Written on: 05/07/2014 by cazengland (1 review written)

Thank you for your excellent and efficient service when responding to my 18 year old daughter. Not only did you repair the car but you also went that extra mile to reassure her when she was so far away from home. We will definitely be renewing our policies with you. Thank you… Read Full Review

Visit startrescue.co.uk

Startrescue.co.ukcustomerservices's Response to cazengland's Review

Written on: 07/07/2014

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team

Reply to this comment
Report this review Read 1 Comment
overview
startrescue.co.uk