Start Rescue Reviews - www.startrescue.co.uk

★★★★★
4.6 / 5
90% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

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Latest Reviews

“breakdown with a personal touch.”

Written on: 30/03/2015 by papa1970 (1 review written)

I liked the way I received frequent calls from your control room checking how I was about every 10 mins and that made the service more personal. if I had one negative it would be with the app and that if you have broken down somewhere quite dangerous it is quite long winded to send the data. but overall I am still impressed with the service I received. this is the first time I have used start rescue and thought for the price it would be rubbish but to be honest much better than the bigger… Read Full Review

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“Start Rescue was my best decision this year!!”

Written on: 28/03/2015

I was so pleased with the service provided from start to finish. First time used. Excellent customer service - great telephone service-arranged for mechanic to arrive at 5 as we requested - bang on time and called us 10 mins before arrival.Fixed car at roadside. So pleased we found you and will recommend to family and friends.Your website is efficient and clear and staff contacted to place payment and clarify policy, were very helpful and thorough… Read Full Review

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“Very pleased with service, very professional and...”

Written on: 28/03/2015 by BennettSlattery (1 review written)

Very pleased with service, very professional and helpful. Operator who a answered call was helpful, informative and pleasant. Details of call were confirmed by text and breakdown unit arrived within timeframe given. Great service… Read Full Review

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“wonderful rescue team”

Written on: 28/03/2015 by Darwin137 (1 review written)

excellent service throughout cant fault anything its nightmare to breakdown but these guys made it a lot easier for me, i was kept informed from start to finish by customer service and the breakdown guys would highly recomend to anyone… Read Full Review

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“Superb Prompt Service with Excellent Customer Service”

Written on: 27/03/2015 by Chandler90 (1 review written)

I would just like to add a detailed praise of all involved with the Startrescue team. The telephone operators were superb, efficient and friendly. I was given expected arrival of 45 mins and received a check call on 45 mins. Although the technician had not arrived , it was checked in a minute and I was informed he was just arriving in next few minutes - and he did! He was also friendly, knowledgeable and efficient at sorting my problem out.The reason I am so impressed was that although I… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team

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“An excellent service provider”

Written on: 26/03/2015 by koReeves219 (1 review written)

The fault was diagnosed with speed,and my car removed to a garage of my choice.The service was commendable… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team

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“Excellent all round service could not fault.”

Written on: 26/03/2015 by Yahir475 (1 review written)

Broke down on a really stressful day.All the staff were friendly,calm and helpful. They done exactly as they said and phoned me back told me who was going to collect the car and talked me through the whole process. They kept me informed. Brilliant Service. I would not hesitate to recommend the service. keep up the good work. Thank you… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team

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“Start rescue is the daddie ”

Written on: 26/03/2015 by 217Stout (1 review written)

Excellent service. Been with the others and this is great value and effective. Spot onhavecskreafy recommended to others… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, The startrescue.co.uk Team.

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“Highly rated service”

Written on: 25/03/2015

very good service would recommend highly thank you… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Good price but long wait for technician”

Written on: 24/03/2015

Two hours for the technician to arrive is excessive. I would hope that if I was broken down on a busy road rather than on my driveway the service would have been faster… Read Full Review

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“more than satisfied”

Written on: 24/03/2015 by megamy (1 review written)

Excellent service from very helpful and friendly staff… Read Full Review

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Startrescue.co.ukcustomerservices's Response to megamy's Review

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Great and Prompt service”

Written on: 24/03/2015 by MatteoMunro69 (1 review written)

Quick service. They said the technician will be there in an hour-he arrived in half an hour… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Can not fault”

Written on: 24/03/2015 by 181MacKenzie (1 review written)

Over the years we have used a number of the more recognised services . However we have not always been as satisfied as we have been since we have used Start rescue ... They have proved to be up there with and beyond the most recognised providers . We would not hesitate to recommend the company and will continue to use them as long as they remain competitive in both price and service… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Excellent service - can't fault it!”

Written on: 23/03/2015 by Janiyan166 (1 review written)

The service technician arrived only 15 minutes after the initial call, so I would highly recommend the company… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Couldn't fault them”

Written on: 23/03/2015 by pamelatoon (1 review written)

Despite giving our exact place of breakdown, and the operator saying she had it on a map, the technician was sent to the wrong place. Luckily the technician knew the area and was able to find us… Read Full Review

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“Excellent service.”

Written on: 22/03/2015 by Nessa.B (1 review written)

This is the 2nd time I have had to use my start rescue breakdown cover & both times the staff in the call centre have been very helpful & friendly. They texted me to let me know the time scale in which the technician should arrive. They then phoned to check he did arrive & that everything was ok. On both occasions the same technician attended & he arrived within half a hourly each time. He was very knowledgeable & could not have been more friendly & helpful. Excellent service all round… Read Full Review

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Startrescue.co.ukcustomerservices's Response to Nessa.B's Review

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“excellent”

Written on: 22/03/2015 by purplesmartie (1 review written)

Excellent service from first telephone call to getting car back on the road.excellent communication from everyone. Excellent service . highly recommend… Read Full Review

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Startrescue.co.ukcustomerservices's Response to purplesmartie's Review

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“using the service”

Written on: 22/03/2015 by martincooke (1 review written)

broke down at a golf club 15 miles from home. assistance arrived within 35 minutes and i was on my way in another 15 minutes. chap gave good advice as well as solving the problem. this was my third call out in as many years and i can recommend them for service and price… Read Full Review

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Startrescue.co.ukcustomerservices's Response to martincooke's Review

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Home start ”

Written on: 22/03/2015 by Lauren2104 (1 review written)

I was extremely pleased with the service given on all levels. The technician arrived withing 25 minutes of the call and did the job quickly and gave me advice too, will definitely be recommending the company to others. 10/10 I could not fault it at all. This was my first call out, only passing my test 8 months ago and I was extremely pleased… Read Full Review

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Startrescue.co.ukcustomerservices's Response to Lauren2104's Review

Written on: 27/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Great service fantastic value! ”

Written on: 18/03/2015 by char.r (1 review written)

Fantastic service! Prompt & courteous on all levels. The call centre was really helpful & quick as was the response time. Unfortunately my vehicle couldn't be fixed at the roadside but the guy was thorough & arranged the appropriate recovery for my car. The operator's kept me informed at all times & made sure I was safe, which is nice to know as on this occasion I was with my partner but I frequently travel alone with my children so gives me confidence should I have a problem in the future. The… Read Full Review

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Startrescue.co.ukcustomerservices's Response to char.r's Review

Written on: 20/03/2015

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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