Start Rescue Reviews - www.startrescue.co.uk

★★★★★
4.6 / 5
1142
90% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

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Latest Reviews

“Fantastic service, friendly and efficient.”

Written on: 25/06/2016 by McCarthy136 (1 review written)

Start Rescue offer fantastic service all round, very efficient. From calling them up to having someone over was roughly 40mins, and the car was fixed within the hour. 10/10 would recommend. Both the operator and the call-out mechanic were friendly, helpful and knowledgeable. Definitely get the home recovery service, I used it twice in one week and it saved me at least a £100! Also no hidden or unexpected fees, just the one-off annual cost. The android app is also very good, I used it to report… Read Full Review

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“Speedy recovery early morning.”

Written on: 22/06/2016 by mbe1963 (1 review written)

Excellent service provided, in a relatively speedy manner for the time of day, all service delivered within my high expectations. I will be renewing my policy when the time comes. Having used several breakdown services over the years none have been better, the whole emergency was handled by quality knowledgeable staff, polite and courteous from start to finish… Read Full Review

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“Just Brilliant”

Written on: 22/06/2016 by KristinDrew (1 review written)

Have recommended this company to friends and Must say the only 2 times I have needed them they have been excellent also there prices are the best around… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 24/06/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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“5* service ”

Written on: 19/06/2016 by Leia404 (1 review written)

Breakdown was a unfortunate incident but I was very impressed by services provided by start rescue. From call centre to CMG recovery , the service was 5* . From the call to recovery , I was in the local garage within 45 minutes after being picked up from the motorway I have already referred it two of my friends . Thank you for your amazing service … Read Full Review

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“Knight in shiney Vauxhall”

Written on: 17/06/2016 by Murraymd255 (1 review written)

A simple recovery......just flat battery, but excellent service from operator and engineer who came within 20 mins… Read Full Review

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“FAB VALUE FOR MONEY AND EXCELLENT RESCUE SERVICE”

Written on: 14/06/2016 by Bairdny482 (1 review written)

I was sceptical when I signed up with Start Rescue because they were so cheap but I chose to have all their cover. 6 weeks after having started the policy, the clutch broke on my car. The mobile phone app which I had already downloaded at the time of payment, made it very easy for me to report my predicament and pinpoint exactly where I broke down. Once I had answered all the questions on the app, the Start Rescue call centre phoned me within 5 minutes to confirm my details and gave me an… Read Full Review

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“Depends who is sent to fix your car”

Written on: 14/06/2016 by Collier238 (1 review written)

my car failed to start at home so I called Start Rescue. Very good on the phone and the mechanic arrived in good time. He said the problem was a drained battery but he couldn't determine what drained it. He charged it up and advised me to go for a 10 minute drive. He showed me no paperwork and I signed the mobile device. That was it. Next evening I broke down again - same problem. Start Rescue told me the mechanic had advised me to take my car to a garage to get it checked it. He did not tell… Read Full Review

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“ 5*+++”

Written on: 13/06/2016 by ak1k61 (1 review written)

I have used start rescue for breakdown cover for the last 4 years, brilliant service & value for money 5*+++ can highly recommend… Read Full Review

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“Best breakdown cover ever.”

Written on: 13/06/2016 by uyGraves23 (1 review written)

1st time we have had to use, would definitely recommend, everything handled very professionally. Can't praise everyone highly enough. Thank you so much. Nothing negative at all. Asked me if I had any children in the car or anyone with special needs. Everyone from the minute I made the call till the car got on the road was friendly, polite and helpful. A real credit to the company. Afirst class breakdown service at an unbelievably great price… Read Full Review

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“fast friendly good comunications ”

Written on: 13/06/2016 by 380Whitehead (1 review written)

first class service speedy recovery because I was able to get the car to the garage quickly it has been fixed and is back in use thank you… Read Full Review

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“Excellent service”

Written on: 12/06/2016 by 136Welsh (1 review written)

First time we have had to use your service and we were extremely impressed. We have already recommended you to family!… Read Full Review

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“call out electrical fault”

Written on: 12/06/2016 by ArielleFreeman277 (1 review written)

Technician was professional courteous and friendly… Read Full Review

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“Startrescue should be on Ripp Off Britain program ”

Written on: 11/06/2016 by 59Adair (1 review written)

Absolutely rubbish service, avoid at any cost, all they care is the money, they don't know what is the customer service and it's meaning, once they've got your money they don't won't to hear from you… Read Full Review

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“excellent quick service”

Written on: 09/06/2016 by oyCooper45 (1 review written)

excellent service. just as good as others twice the price I would recommend to others … Read Full Review

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“excellent all round service”

Written on: 09/06/2016 by sunrai (1 review written)

Prompt and efficient opertor on initial emergency call, kept informed throughout process, excellent recovery service. Would recommend this service to all drivers… Read Full Review

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“5 star service”

Written on: 08/06/2016 by JennieWil (2 reviews written)

I have had to use the breakdown service 2 or 3 times over the years and have always had excellent service. I recommend Start Rescue to all my friends and would not dream of using any other breakdown service. I even had a call from them later that evening to confirm I was home safely and everything was OK… Read Full Review

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“I bought 3 star cover and ensured that I have a home...”

Written on: 06/06/2016

I bought 3 star cover and ensured that I have a home recovery. This morning car broke down at home address and I called Start Rescue to find out that I have one star cover which does not include home recovery. None of the paperwork explain what is covered and how many star cover I have bought so I have no evidence what level cover I have.  So they sell you a cover, don't add any details about the level of the cover on the paperwork and just try to charge you extra when you need recovery. since… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 15/06/2016

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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Startrescue.co.ukcustomerservices's Comment

Written on: 15/06/2016

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

Reply to this comment

Startrescue.co.ukcustomerservices's Comment

Written on: 15/06/2016

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Thank you Start Rescue ”

Written on: 05/06/2016 by SonnyDaugherty (1 review written)

Just a massive thank you to you all for the excellent service.. I can't recommend you highly enough… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 15/06/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

Reply to this comment

Startrescue.co.ukcustomerservices's Comment

Written on: 15/06/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments / reward the services involved. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Start rescue brilliant, Richford Motors con-men”

Written on: 05/06/2016 by Melissa187 (1 review written)

Start rescue were brilliant as always, the recovery company however were not. They refused to take us to where we want and insisted we went to them. They tried to over charge us for a tyre by £42 (backed down the moment I challenged them) and then it's been shown to not be balanced correctly by another garage. Start rescue need to ditch Richford Motors as they'll tarnish Start's faultless service. I've called start rescue once before and we were 150 miles from home that time. They got us home… Read Full Review

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“6 hours 4 towtrucks!”

Written on: 04/06/2016 by Crawford116 (1 review written)

After pulling into the services due to engine malfunction, we waited with a 3 year old and 10 month old, 6 hours for a fourth tow truck to arrive and take us home. When we informed them of the breakdown we knew the car was not driveable due to doing diagnostic check ourselves, but they sent a truck with not enough time on the clock to get us home. The second truck never turned up after an hour and a half, we phoned up and they had cancelled it. Third truck arrived but not enough seats to take… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 08/06/2016

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the ‘Contact’ section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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