Start Rescue Reviews - www.startrescue.co.uk

★★★★★
4.6 / 5
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Latest Reviews

“Service Rating”

Written on: 28/07/2016 by lbm21 (1 review written)

Excellent all round service. Can not fault any part of the service from initial phone call to Completion… Read Full Review

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“Fantastic service..5 star.”

Written on: 26/07/2016

From my phone call to your customer services late at night to recovery man coming to inspect our car and telling us it needed a recovery vehicle, to the driver bringing us and car back home I can't speak highly enough of the excellent service we received .The girl who dealt with us was caring and friendly,fantastic, the driver was brilliant, looked after us and our Audi TT fantastic service 5 star Everybody came bang on time..no waiting… Read Full Review

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“I would highly recommend this breakdown cover. I used...”

Written on: 25/07/2016

I would highly recommend this breakdown cover. I used the mobile app and had a return call quickly from a very polite and helpful lady. Within 5 minute I received a text informing me that the recovery man would be with me within an hour. As it was rush hour ( and previous experiences with other companies ) I was sceptical about this time scale. I was pleasantly surprised that he turn up 35 minutes later. Unable to find a fault with my vehicle, he followed me home and advised me to get my car in… Read Full Review

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“quick service , straightforward, repaired on arrival”

Written on: 24/07/2016 by djKRISS (1 review written)

good service, from TEARS OF SUTTON Highly recommend great service from Start rescue also… Read Full Review

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“No attempt at repair. Just recovery. ”

Written on: 24/07/2016 by Lloyd199 (1 review written)

90 minutes from home. I had an issue with the engine warning light. Simply plugging in a diagnostic machine would of provided information on what the issue was. The technician. Although a very nice bloke. Didn't have one in the vehicle. He towed me back to my home address as there was no way to fix this issue. Meaning on a saturday i had to go down to the garage and pay to use theirs. Turns out it was a minor fault. However having to spend a weekend dicking around trying to find a garage to… Read Full Review

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“No attempt at repair. Just recovery. ”

Written on: 24/07/2016 by Lloyd199 (1 review written)

90 minutes from home. I had an issue with the engine warning light. Simply plugging in a diagnostic machine would of provided information on what the issue was. The technician. Although a very nice bloke. Didn't have one in the vehicle. He towed me back to my home address as there was no way to fix this issue. Meaning on a saturday i had to go down to the garage and pay to use theirs. Turns out it was a minor fault. However having to spend a weekend dicking around trying to find a garage to… Read Full Review

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“Fantastic service”

Written on: 21/07/2016 by Mursheen (1 review written)

I was very impressed with the service provided the way my call was dealt with from beginning to end was faultless and I have already persuaded 4 People not to renew there policy with the AA and green flag and go with you guys when there policy ends… Read Full Review

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Startrescue.co.ukcustomerservices's Response to Mursheen's Review

Written on: 22/07/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Better than big names.”

Written on: 21/07/2016 by 233Duncan (1 review written)

All in all exceptional service. Very cheap premiums compared to bigger companies. Because Start Rescue use local recovery agents. You don't have to wait for hours for a branded van to show up. Technician arrived within 5 minutes of calling in the problem. Problem fixed and advice given in a further 5 minutes. Will recommend and will continue to use… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 22/07/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“could be better... ”

Written on: 20/07/2016 by suelillo (1 review written)

I've been with start rescue for two years and only last week had a problem with them. we broke down two hours away from home and rang them. The staff were miserable and unhelpful. They found it very difficult to pinpoint our location even with us telling them which road we'd just come off and the road number we were on with the road number given of the road number we were heading to two miles away. They also asked if we could restart the engine which we'd already explained that wasn't the… Read Full Review

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Startrescue.co.ukcustomerservices's Response to suelillo's Review

Written on: 22/07/2016

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

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“80% of vechicles repaired on roadside! really? ”

Written on: 17/07/2016 by ritaian (1 review written)

when you read their statements on the website they look really good not true in my case, 39 minutes average response time not for me about one hour and thirty minutes and we were quite near exit points. Then to make matters worse the man that came to move us and look at the car was not even a mecanic so there was no chance of him even attempting to repair the car. So 80% of vechicles repaired on roadside haha really? VERY DISAPPOINTING! Yes they are cheap but we got what we paid for… Read Full Review

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Startrescue.co.ukcustomerservices's Response to ritaian's Review

Written on: 22/07/2016

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

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“Prompt service, no fuss job done.”

Written on: 10/07/2016 by Felicity384 (1 review written)

Prompt service, no fuss job done… Read Full Review

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“Very efficient service”

Written on: 07/07/2016 by KallieRussoItalian145 (1 review written)

First time I have used your service and I was very impressed with the way my breakdown was handled, special thanks to them, very professional. Would recommend this breakdown service to family, friends and work colleagues… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 08/07/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“awful experience”

Written on: 07/07/2016 by arthur27 (3 reviews written)

The person that attended my breakdown did not attempt to fix the problem as he was a recovery driver and not a mechanic so therefore had a limited knowledge that extended to jump starts and changing wheels, and even though garages were closed Start rescue insisted I had to be taken that night or not at all. So I would not recommend or renew my breakdown with Start rescue… Read Full Review

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Startrescue.co.ukcustomerservices's Response to arthur27's Review

Written on: 08/07/2016

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

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“Fast, Good, Helpful ”

Written on: 07/07/2016

This was the first time we have had to use breakdown cover in the 3 years we have been with this company but we cannot recommend them enough. You only find out how good someone is when you need to use their services, thankfully we chose the right breakdown services.A***… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 08/07/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“A very good service”

Written on: 07/07/2016 by Hortonhm284 (1 review written)

Ok it was just a flat battery but when the lady wants to go handbag shopping it was almost an emergency. Help turned up quickly, surprisingly so as I live in the sticks,5 mins on site, recommendation's made and we were on our way… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 08/07/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Very good service”

Written on: 06/07/2016

As I have an easytronic car, when my battery was flat and I had a 'jump start' my car started easily but the 'F' was flashing so the car would not go into gear. I called Start Rescue and they sent out a Tonkin engineer who had the right equipment to 're-code' my car and sent me on my way. Excellent service… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 08/07/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Terrible service”

Written on: 06/07/2016 by Jennifer381 (1 review written)

I broke down 50 miles from my home and it took start rescue 6 hours to get me home! I was left on the side of a busy A road for 2 1/2 hours in the rain and cold whilst waiting for the recovery driver. Not once did start rescue or the recovery agent text or call to keep me updated as to when they would arrive. I had to call them 4 times to chase them and each time was told the recovery driver was on his way which clearly was not true. The recovery agent was based only 10 miles from where I… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 08/07/2016

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our site, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

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“Excellent breakdown service ”

Written on: 06/07/2016 by BeckettLeonard2 (1 review written)

This was the first time I had to use breakdown services. It was a very smooth stress free process. The mechanic was very reassuring and got my car started ( ok it was only a battery) but he explained the possible causes, advised what to do next etc. The whole process was flawless. I even got a call to check I was OK by the start rescue team 1/2 after. Thanks to all concerned. Excellent service… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 08/07/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“Breakdown cover at its best (and cheap too!).”

Written on: 05/07/2016 by Bagpuss332 (2 reviews written)

Nothing could have been done any better/more efficiently. Gennevieve the Telephone Operator was professional and calming, perfect for anxious callers. The guy from the breakdown company arrived, listened to the symptoms of my fault, diagnosed it immediately and had the car working within 5 minutes of arriving......perfect! What more could you ask for?… Read Full Review

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Startrescue.co.ukcustomerservices's Response to Bagpuss332's Review

Written on: 08/07/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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“FELT OPERATOR REALLY CARED”

Written on: 05/07/2016 by elBeebe423 (1 review written)

I have just broken down near a very busy motorway junction at peak rush hour and was in a terrible flap as found i had left my mobile at home and only had skype on my ipad. Fortunately i got through to a lovely man at start rescue straight away and he proceeded to help in every way he could to ensure my location info was accurate and that i was recovered by a local operator as quickly as possible. While i did have about a 50 minute wait, this was well within the estimated time because there… Read Full Review

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Startrescue.co.ukcustomerservices's Comment

Written on: 08/07/2016

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co,uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. to enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our site you can even provide your detals through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

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