Written on: 19/05/2012
I ordered "Fools and Horses" a british TV comedy classic, which was advertised at a great price of £5.94 for all 7 series (I have seen up to £45 elsewhere). I went through the system, paid, received order acknowledgement. A few days later I received an apology stating that they cannot fulfil the order because of supplier difficulties. They gave me a £1.50 voucher. Was I unlucky, did they ever have stocks, or is this a marketing ploy to get my email address to bombard me with worthless offers?...
Read full reviewWritten on: 17/05/2012
CD WOW are now operating under "WOW HD", using a name change to attempt to get away from the bad press about them. I, like many members came across a deal posted on Hot UK Deals for a DVD Boxset on cheap. Ordered, used PayPal for extra buyer protection. Days later and I get excuses about stock and a useless voucher for £1.50. Having looked over their Facebook page it seems they've done the same thing with several DVD boxsets. Putting cheap prices on so people sign up, only for the order to be cancelled...
Read full reviewWritten on: 12/04/2012
I received a CD Wow Voucher as a gift and subsequently placed an order. Instead of receiving my order, I got a note through my letterbox saying I had to go to The Post Office to pay a Customs Charge of £12.29 before I could receive my order. I emailed CD Wow (they have no telephone number on their website) and asked them to reimburse me the fee of £12.29 as I had never been informed when placing my order that it would be subject to a Customs Charge. They have refused to reimburse me and instead...
Read full reviewWritten on: 06/02/2012
Good prices. Average delivery speed. Polite but sloppy customer service. Unacceptable nuisance when returning/exchanging for a replacement. Ordered a game CD at a great price. It was sent to me within 2 weeks. I opened the pretty protection wrapper and found that the CD box was damaged. The CD itself was scratched and there had fingerprint smears. I complained and requested for a replacement. They said they have to receive the product before they can send a replacement to me. Fine. I told them to...
Read full reviewWritten on: 28/10/2011
Ordered a game from these clowns on October 1st. The game was released on October 14th. They didn't even mail it until the 17th. It's been two weeks and the game still hasn't arrived. They are probably sitting in their parking lot trying to figure out how to tie the game to the back of a carrier pigeon. That or it's in a ditch somewhere. Being eaten by a swarm of rats. To top it off, the day after i ordered it, they dropped the price of the item by 14 dollars. So I got burned for that right off...
Read full reviewWritten on: 16/08/2011
When you order goods from this company they always tell you they have them in stock even when they don't hence you end up waiting weeks for delivery which is not good when you have ordered them as birthday presents. This has happened to me on more than one occaision. I will not be using this company again and would not recommend....
Read full reviewWritten on: 29/05/2011
This review is for the www.cdwow.us site TERRIBLE customer service. They would not budge on a simple price match for a pre-order! And the price match was to their own site! I could have cancelled and reordered at the new price, but I never thought they would not honor the price match. I stated my arguments clearly, but both customer service representatives would not budge. Since this company is not willing to do the correct thing for $3, I have to give them an F rating....
Read full reviewWritten on: 19/05/2011
I Have ordered quite a few seperate items from cdwow,If you are lucky enough to have it sent straight away then generally things run smoothly. However (and this has happened to me several times) If they run out of an item or a return needs to be made then they are completley hopeless. My last order was out of stock, I didn't want to wait as it was a present, I sent three e-mails (over a 4 day period) asking for a refund, my first two responses just completley ignored the request, The third...
Read full reviewWritten on: 17/05/2011
NEVER ORDER ANY THING FROM THIS COMPANY!!!! THEY WILL SEND YOU A WRONG ITEM AND THEN TELL YOU THEY HAVE NO RETURN POLICY!!!!...
Read full reviewWritten on: 30/04/2011
Didn't dispatch item for 2 days after I ordered. I ordered it in plenty of time for my son't birthday, or so I thought.... CD Wow custmer services told me the game was sent 1st class royal mail on 16th April. I presumed it was lost in the postal system. The item arrived on 30th April - the envelope showed had been shipped from the US & then 2nd class to me!. Wish I had known it was coming from US before I ordered, but it was a UK site and there was no mention of it. If I'd known I would have definately...
Read full reviewWritten on: 06/04/2011
saw bad reviews - decided to take the risk - received dvd earlier than expected - wonder if only people who have bad experience write reviews!!...
Read full reviewWritten on: 22/03/2011
Ordered Ashes to Ashes season three on early March it still hasn't turned up. It still says ships within 7 days on the web site, yeah right whatever. Please do yourself a faver don't bother. just got fobbed off by customer support....
Read full reviewWritten on: 13/02/2011
I ordered a Suzanne Vega vinyl lp back in Nov 2010. I got that one in 10 days, but it was defective (not CD WOW's fault). I sent it back and never got a confirmation that CD WOW received it. I had to wait 30 days, at which point they sent another lp out. It was backordered, so I had to wait until mid-January for them to send it out. In the meantime in mid-December 2010 I ordered another Suzanne Vega vinyl lp. Never got it. I had to wait the required 21 days and they sent out another copy in mid-January....
Read full reviewWritten on: 04/02/2011
I purchased a seal c.d approximate two months ago. I have never received the c.d from wow to this date. I have been back and forth with there customer service and they keep saying they have shipped it. I have never even received a confirmation it was even shipped, now I will have to go to the trouble of getting a refund from my credit card company. DO NOT PURCHASE anything from this company and you will save yourself a lot of trouble....
Read full reviewWritten on: 04/01/2011
Ordered a cd on 6 December 2010 for xmas - still waiting. Their website says its in stock but in fact they had to 'backorder' it so didnt dispatch until 17th December (they don't tell you this at the time). All you get from their customer service is 'wait a few more days' I have repeatedly asked for a refund but they keep ignoring. My Advice - don't go near them with a bargepole!...
Read full reviewWritten on: 04/01/2011
Still waiting for a book that was despatched on the 10th December. Several emails to CDWOW have come to nothing. They say I have to wait 45 days before they will think about sending another item out. 45 days!!!!!! Amazon wait 14. I have asked for a refund but again they will only do this after 45 days. When they started out they were a really good company, quick deliveries and good customer service. Now they are pants and this is the last time I will order from them. It happened once before but...
Read full reviewWritten on: 22/12/2010
I ordered my goods weeks ago for christmas presents. I am still waiting and have had to buy the goods from a shop to ensure I have them in time! Each time I email the customer service, I get told to wait a few more days, or to check with the neighbours or post office! I have repeatadly asked for a refund for non delivery and each time I get fobbed off with another excuse or for me to wait longer! How long do I have to wait...??!! The service is VERY poor! DO NOT USE!!!...
Read full reviewWritten on: 16/12/2010
I heard about CDWoW threw various reviews and seen that they were all bad so I decided to give them a try because they were the only online store that carried this CD I was looking for witch is The Black Eyed Peas, The Beginning & The Best Of The E.N.D. [International Mega-Deluxe Version]. Which was only available in the United Kingdom, so I placed my order on Dec. 4th and I recived it in less then 10 business days. I was surpised because I live in The United States of America. When I recived my...
Read full reviewWritten on: 07/12/2010
I ordered a cd weeks ago and im still waiting. i keep getting told by their naf Customer Service to wait a few more days. And they test the postal system regularly- Not sure what that has to do with anything the whole world tests the postal system regularly . i had to get my CD from Amazon in the end. DO NOT USE ! ...
Read full reviewWritten on: 20/11/2010
Still waiting for cd (3 weeks now) - suggest people go to Amazon in future...
Read full reviewWritten on: 04/11/2010
I ordered a Playstation Move Bundle two months ago, and I haven't gotten it yet. I am infuriated with the service: they don't even have a phone number! They stall for time by emailing you excuses about why they didn't have your order, and that it gets during the postal delivery. STAY AWAY FROM CD WOW!...
Read full reviewWritten on: 16/10/2010
I actually got the game on time when it was required, and my friend was very happy to receive it on time.. I had to contact the customer service for this but they handled it very professionally. Good to have such kind of assistance.....
Read full reviewWritten on: 09/09/2010
I ordered a CD on August 18 now after 23 days I'm still waiting, numerous emails have been exchanged to no avail, and yes I got the post person wouldn't deliver as it could be unsafe, check with the neighbours and sometimes it takes several extra days. I will not be doing business with this online order company again. I have had CD's, books, DVD's sent from all over the world that have arrived in good time but this is the worst. I will not be doing business with them again and would not recommend...
Read full reviewWritten on: 07/09/2010
Although they may have a vast collection of DVD's I am not at all happy with the way CDWOW deal with refunds or exchanges. I've been waiting since the 25th August 2010 for my DVD to be returned back to me as the one I was sent had scratches on them and did not play. At first they were reluctant to give me an exchange saying that it was my DVD player (although I have many DVD's from all over the world and they work just fine on it) I was then told to send the DVD back and they would send me a replacement....
Read full reviewWritten on: 15/08/2010
I am using this website quite a few years now. Service, quality and accuracy always very good. Quick deliveries anytime....
Read full reviewWritten on: 01/08/2010
They sent me the wrong DVD! I have since heard of this happening to other people and its a tactic that a lot of Hong Kong online shops use when they don't have something in stock - then they won't resend the item you ordered until you return the wrong thing. Chances are they will never have the item you wanted. I think this company is completely shady for this practice. A lot of customers just give up. In my opinion....avoid!!!...
Read full reviewWritten on: 23/07/2010
I placed an order for 1 DVD on July 1st, after waiting more than 2 weeks went to site to check status, and shows shipped July 20th! Today is July 23rd and still NO DVD! It must be nice that CDWOW gets their $ the same day the order was placed, but yet the customer has to wait more than 20 days for a single delivery! I will not order from here again, and will dispute the charge with my bank!...
Read full reviewWritten on: 06/07/2010
Great site, I order some Armani "he" and it was so cheap and it came with 2 bottles of body wash, it cost $40 per item so I ordered 4. Received it within less than 1 week. At the store is cost approximately $100 each and it didn't event come with body shampoo. Great Service, I would recommend there site to anyone, I emailed their customer service team and regarding shipping times and they responded so quick. They really are WOW. You really need to try them out to see what they are really like,...
Read full reviewWritten on: 01/08/2010
Haha this review sounds so much like its been written by someone from the company, esp the last sentence. If it's for real, this person's experience is the exception. CD Wow are dodgy!!
Written on: 06/07/2010
after waiting one month for a DVD I am still expecting a refund that is not forthcoming - they are useless and actually said and I quote' maybe the postman thought your address was unsafe and that is why it was not delivered!' ha! I order lots of DVDS and books and in the last 8 years have only ever had one thing go missing they are definitely using delaying tactics so as not to refund me - in the end I had to order this DVD from Amazon and although it was twice the price is arrived within 2days....
Read full reviewWritten on: 29/06/2010
Never buy anything from here. I have bought 31. maj 2010 Red Dead Redemption [PS3 game] and i havent recived it yet, i have now waited 1 month and the service is so low, that they havent even answered me after 5 mails.. Never and i mean NEVER buy anything from this website.!...
Read full reviewWritten on: 08/06/2010
Truely awful service,poor communication and terrible disregard to what you actually ask them to do. avoid these people at all cost....
Read full reviewWritten on: 22/05/2010
Having placed an order last november part order was sent charging customs charges of £13 of which they appoligised and sent a voucher which having purchased two books whih have not arrived.Yesterday 21/05/10 they sent me a refund for the part order but nothing for the missing books....
Read full reviewWritten on: 20/05/2010
I ordered a cd from amazon.co.uk that was a U.S.A import because you cannot buy it over here. But then i recieved an email saying that i wouldn't get it for about a month. So i searched and the only place that had it was cd-wow. I ordered it for £4 cheaper and recieved it 7 days later. Will use again because of this....
Read full reviewWritten on: 12/05/2010
absolutely fair prices, free delivery, great customer service. Of course is delivery postponed, looking wherefrom the stuff arrives...I find it great and it is the cheepest online cd store, which has also started with vynil few weeks ago!...
Read full reviewWritten on: 21/03/2010
Pre-ordered a game for a good price, but after waiting for them to finally get the game on order, it was put on backorder. I canceled a pre-order from Amazon.com to try these guys out. Price was right but service sucks. I've asked for a refund since I'm tired of waiting. We will see how smoothly that goes. I wouldn't recommend this site to anyone. As is pointed out by other reviews they are not a reputable company and they charge you for pre-orders before they actually have the item. That is not...
Read full reviewWritten on: 09/03/2010
I agree with all the ratings on this website. They recently sent me the wrong item that I ordered and went as far as changing the picture on the website to convince me that I ordered the wrong item. I then sent them my receipt/email confirmation and showed them that I did indeed receive the wrong item. After several emails they finally gave me the return forms and would issue a refund after I sent the item. They have only offered to refund my shipping costs in store credit, why would I want to shop...
Read full reviewWritten on: 27/02/2010
Item still on "back order" weeks after placing order with no communication as to when it is likely to be in stock and, of course, they have already taken the payment from my account, despite not having shipped the item! (Reputable companies only charge your account AFTER shipping!) Have tried emailing them several times (Via "Contact Us" on their website) to find out the status of the order and how much longer I will have to wait but they do not even bother to respond. My advice is to AVOID...
Read full reviewWritten on: 26/02/2010
CDWOW advertised a dvd I'd been looking for for some time. I placed my order and waited. Two weeks later I contacted them asking where's my order only to be told the item was not in stock. One month later and the item is still not in stock, they have of course already taken the payment from my bank a product they were and apparently still are unable to supply. I wouldn't have mided so much if they had advised customers prior to purchase that the item was not actually in stock. This company's...
Read full reviewWritten on: 12/02/2010
Prices would be good if the items arrived. Ordered on 24 January still waiting, didnt want to look into delivery until 21 days are up and then they wait until about 45 days in case the item get returned to them! No contact details other than online form. I agree with the others, give it a miss....
Read full reviewWritten on: 24/01/2010
DO NOT ORDER FROM THIS WEBSITE...Fine print of the way the DVD's are formatted do not work in US DVD players. It does not explain this on the website. Prices are cheap, but you will just lose your money....
Read full reviewWritten on: 22/01/2010
PLEASE DO NOT BUY FROM THESE PEOPLE - IF YOU WANT TO DONATE SEND IT TO HAITI. I BOUGHT A DVD IN NOVEMBER ARRIVED 4 WEEKS LATE, THE DVD WAS NOT IN ENGLISH BUT CHINESE!!!!! RETURNED DVD STILL WAITING FOR REFUND 4 WEEKS AFTER RETURN - SEVERAL EMAILS LATER I HAVE LOST HOPE OF REFUND - DO NOT BE SEDUCED BY THE VOUCHERS AND DISCOUNTS OFFERED BY THIS CORRUPT SO CALLED COMPANY - DREADFUL NOT SURE HOW THEY ARE STILL ALLOWED TO TRADE - USE REPUTABLE COMPANIES LIKE HMV OR ZAVVI WHERE THERE ARE PHONE...
Read full reviewWritten on: 14/01/2010
Never shop on CD-WOW!!!!!!!!!!!!!!!! After a long waiting, they sent me a Will game in PAL format. It won't play in my NTSC format Wii console. They said return it and they would give a full refund plus the cost of shipping. After I shipped it back, they said they will issue my a gift voucher as a refund. Come on , gift voucher is not a refund. This company is not honest. I paid a fee to learn a lesson that always check the review before shop with a company....
Read full reviewWritten on: 09/01/2010
What scumbags. They sent me a Will game in PAL format. It won't play in my NTSC format Wii console. They said return it and they would give a full refund plus the cost of shipping. It cost me $32.50 to ship it to the U.K. They would not accept the shipment. Not only did they rip me off for the game but added another $32.50 shipping cost to my loss. DESPICABLE PEOPLE!...
Read full reviewWritten on: 09/01/2010
Ordered my Xmas CD way ahead of Xmas and it didn't arrive until after the event. Totally useless. Downloaded it as an mp3 in the end. Have had issues with CD Wow in the past with ultra slow delivery. Will never ever use them again, there are too many competitors offering a far more superior service. They offered to reimburse the money when I send it back using their online return. But that process is not perfectly clear and does not cover my costs entirely for this event. So I won't bother,...
Read full reviewWritten on: 06/01/2010
I ordered a few items from CD WOW and they came quite quickly, even though it was almost Christmas and postal strikes were going down here in Australia. However one of my items is still not here. After contacting CD WOW 26 days after "despatch" (I gave them five extra days before I contacted them). I received a reply from a REAL PERSON who asked me to confirm my address and either a refund or a replacement. A few days I received an email from another support representative who had processed...
Read full reviewWritten on: 03/01/2010
Ordered aftershave in early December 2009 and still waiting. Numerous attempts to have my money refunded have been ignored. My next step is to take up with the credit card company. I won't be using this company again. Shame Play.com does not sell cosmetics as they are faultless with DVDs, CDs etc....
Read full reviewWritten on: 03/01/2010
Ordered 3games from CD Wow NZ website a month ago and paid via credit card. After waiting for their delivery time which stated 7 to 10 days they email me saying that the products are still beig processed and it would take another 2 weeks. After 2weeks they email me saying my order has been cancelled becauce thier supplier cannot supply them with these games. Why open up a business when you cant stick to your promise. Please dont buys anything from them no matter how good the deal looks like. Simpily...
Read full reviewWritten on: 31/12/2009
CD's took over 3 weeks to arrive even though I was told they had been dispatched. Customer Care department is really poor. Would never use this compnay again as all Cd's were Christmas presents and had to buy them all again!...
Read full reviewWritten on: 30/12/2009
DO NOT USE THIS WEBSITE!! YOU ARE BETTER OFF SPENDING A FEW EXTRA DOLLARS AT BEST BUY. I wish I'd done a search for cdwow reviews before buying from them. I ordered 2 PS3 games on December 3,2009 and have yet to receive them. It is now December 30. Upon inquiring via e-mail, cdwow said they don't know where my games are and "invited" me to contact my local post office and ask them. After reading some of these reviews, I fully expect to be waiting a while longer for my games which will likely be...
Read full reviewWritten on: 30/12/2009
I was lured by their low price and free shipping for a Wii game. I was not aware that I was purchasing from an overseas location. They sent the game in PAL format which will not play in my Wii console which is NTSC format. I got their authorization to return it for a refund. I told them it would be costly for me to send it oversees as they are in UK and I am in USA. They assured me that I would be reimbuursed for any shipping expense. I shipped the game back at a cost or $32.50. The delivery...
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