CD WOW Reviews - www.cd-wow.com

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Latest Reviews

★☆☆☆☆

“Avoid like the plague”

Written on: 25/08/2014 by Stephen747 (1 review written)

I made the mistake of not checking the bona fides of this company. I ordered a game that was advertised as in stock .I paid for the item and a couple of days later visited their site to check the status of my order. The item which was advertised as in stock was now on back order?? I emailed WOW HD TO inquire as to when the item would be dispatched and after getting no reply several days later I contacted them again to clarify the situation.This time they replied telling me whenever the item… Read Full Review

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★☆☆☆☆

“They don't deliver..”

Written on: 24/05/2014 by MadilynMcNally (1 review written)

Ordered a Cd a month ago that has never arrived. They then have a customer service team that will First email.. ask you to wait longer - as if a month isn't long enough Second email... ask you to confirm your address details and check with a neighbour/local post office stay away and stick with amazon. … Read Full Review

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★☆☆☆☆

“customs charges”

Written on: 15/12/2013 by wardpsych (1 review written)

Beware this company had to pay £11 to get PO to release game due to unpaid customs charges which they will not refund,avoid… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 11/11/2013

Terrible at delivery. … Read Full Review

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★☆☆☆☆

“Beware of additional customs charges!”

Written on: 09/11/2013

I pre-ordered a game that was supposed to launch 12th of october. They shipped at the 15th and after 24 days, 8 november, I finally got my package. All my friends finished the game in the mean time -_-. But when it arrived I was charged 18 euro's extra for custom charges. They won't refund this!!!!!! Even though their slogan at the website states free shipment for everything. This site is not only very slow, it also makes orderers responsible for the shipment. This is the last order I made… Read Full Review

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★☆☆☆☆

“never got my order is it has been 5 weeks ”

Written on: 04/11/2013

there order usually came but now it has been 6 weeks i paid 70 euros for books i never got never mentioned refund or replacement either i asked several time i am begging to think i won,t get books and i,ll be 70 euros out pocked as well countless excuses week in week out… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 15/10/2013

I preordered a game months in advance, paying in full when I made the order. When the game was released I was told it was on backorder. They eventualy dispatched it the next week but it has been nearly two weeks now and I has still not recieved my order. They also do not accept returns unless an item is faulty even though distance selling regulations entitle you to return an unused item for whatever reason… Read Full Review

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★★★★☆

“Responsible Customer Service”

Written on: 17/09/2013

I have ordered games from them twice during summer sale. The price was attractive when on sale. My first order can be dispatched within 24 hrs and delivered to me in about 3-4 days. But for my second order, it was in back-order few days after I purchased. So I emailed them to ask what happened for my order. In addition to saying they encountered delay for my order, they really helped me to track down and follow the order and give me an exact delivery date. (And they can dispatch it on time)… Read Full Review

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★☆☆☆☆

“Forget it”

Written on: 15/07/2013

I can only echo the sentiments of nearly everyone who has tried this site. After five years away and wishing to see if there was any alternative to Amazon, I looked on HD Wow and found an album in stock at a decent price. A few days later I get a message telling me it was on backorder. That was a month ago and nothing since. I have no hope that it will ever be dispatched so I've cancelled. I won't be back. There's a reason why Amazon has a monopoly. It's well priced, reliable and fast. There… Read Full Review

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★★☆☆☆

“Two months to tell me a DVD wasn't available”

Written on: 27/06/2013 by gwjohnston (5 reviews written)

I ordered a DVD on 20 April - they took my money from PayPal immediately and then began a series of e-mails about delays in getting supplies. Finally on 27 June they e-mailed to say that my order had been cancelled despite their "best efforts" to get stock, and my PayPal was refunded. I'm sure there can be difficulties in getting stocks of less frequently requested DVDs, but why they can't find out availability more quickly, and why my money has to be tied up with them all that time, are… Read Full Review

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★☆☆☆☆

“Will never use again”

Written on: 24/05/2013

They can't get pre-orders out on time like all other websites or meet dates given on their site. They refuse to allow you to have a refund unless you keep sending them e-mail expressing what they have done wrong and how they are treating their customers badly and finally when they do the right thing by saying you can have a refund they put a charge of £3 on it out of no where, plus the charge of sending the parcel back and considering the CD is worth £7, they still make at least £2-£3… Read Full Review

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★☆☆☆☆

“Take your money and send nothing...”

Written on: 12/04/2013 by TomPryce (1 review written)

Ordered a CD over a month ago, it never turned up. Asked them to send me a replacement or a refund and they told me to check with my neighbours and at the local post office to see if they had it! Terrible service, avoid at all costs. They might be cheaper than Amazon etc but pay the extra and actually recieve what you've paid for… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 07/04/2013

I advise anyone to avoid wowhd at all cost. I placed an order back on March 14 and this is April 5th, no sign of my stuff. I keep hearing excuses that the item was on order from the supplier, etc. Avoid this place… Read Full Review

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★☆☆☆☆

“Not impressed”

Written on: 26/03/2013

Ordered Bond 50 Bluray set 3 weeks ago and discovered after ordering that item ships from HK. Still waiting for item which will no doubt incur customs fee. Not the best business practice to keep customers especially after being told to email them beforehand to check country being sent from. Will take legal action if I have to… Read Full Review

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★☆☆☆☆

“Beware of them!”

Written on: 21/02/2013 by recordcollector (1 review written)

Before I placed an order I double checked so it was the right edition of an CD Deluxe I wanted. I was aware of that the specific CD was released with different song list in different countries. I was so sure I placed an order with right song list I wanted. After a couple of weeks I got the Argentina edition that doesnt have exactly the same art work or the song list I wanted. The last answer said "You have ordered the Argentina edition". I double checked so I didn't order the Argentina… Read Full Review

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★☆☆☆☆

“customer service AWFUL”

Written on: 20/02/2013

When ordering the brave dvd for xmas i did not notice it was the wrong region. As i had used them before i did not think there would be a problem. I was told there was nothing they could do as they had a NO RETURN policy. Hardly an incentive to keep customers. I wont be using them again… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 04/02/2013

i ordered a dvd on dec 28TH 2012. its now 4TH feb 2013 and i still HAVEN'T received my PRODUCT.AFTER three emails to the company i have received the same bog standard REPLY. "PLEASE be PATIENT". how infuriating is THAT.PLEASE note this same company withdrew funds from my account on the same day as the order was PLACED.THIS lack of customer service begs BELIEF. after five weeks i am still being told to be PATIENT. i will never deal with this company again and will advise anyone i speak TO, to do… Read Full Review

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★☆☆☆☆

“Santa order undelivered as of 19 December 2012”

Written on: 19/12/2012 by fionnualamkelly (1 review written)

Placed a Santa Order on 7 November 2012, alledgedly dispatched on 3 December, as of today still no delivery. Completely unreliable service with no satisfactory explanation from their Customer services Dept. Just constantly fobbed off. Well, Santa comes on 25 December!!! and you have taken my money for this undelivered game. I did'nt make you wait for payment!! Neither my friends, family or neighbours will ever use WOWHD after my experience of them and I will be sharing my experience of WOWHD… Read Full Review

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★☆☆☆☆

“Let down. Be warned”

Written on: 08/12/2012

I ordered a Joan rivers Dvd and was advised next day that they had none in stock and would recredit me. I am still waiting. I have had some good experiences with cdwow but subsequently ordered skincare. There was no indication on the website that this item, already £44 was subject to a customs charge. Now I have a bill for £14.45 extra and am waiting for a reply for customer services. This brings the item up to normal UK prices and just isn't good enough. I will be warning all my… Read Full Review

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★☆☆☆☆

“worked here boss FEG they only care for money not...”

Written on: 03/12/2012

worst company I have ever worked for, they would just say to bad to customers and they just dont care about anything other then the money lining there pockects, send them money if you never want a product and happy to pay some idiots how thought VIDEO EZY n BLOCKBUSTERS would survive, i was spoken to by some insanely rude people with no respect for anyone but themselves and all they care about is lying that they are small and when they are massive this is also under their umbrella of bizness… Read Full Review

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