CD WOW Reviews - www.cd-wow.com

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Latest Reviews

★☆☆☆☆

“Poor Service, Even Poorer Communication”

Written on: 22/06/2015

Up until recently I have used Wow-HD (formally CD-Wow) a lot over the years. But now I do not think I will use them again. I ordered up 4 CDs in May in time for birthdays, and Father's Day. Two of the items were pre-order (both being released in early June), and I expected them to be shipped soon after release. A week after release and they were on 'Back Order'. I contacted Wow, and finally I got a response that their supplier did not have stock, so I asked for them to cancel the order for… Read Full Review

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★☆☆☆☆

“Still waiting after two months”

Written on: 20/06/2015 by Gavynq331 (1 review written)

Ordered 2 DVDs 20th April 2015 - 'House Of Cards' Seasons 1&2 so nothing obscure. Both were listed as being 'In Stock' at the time. Payment was taken from my credit card immediately but unfortunately the current status is now listed as 'Backorder' -whatever that means and, 2 months on, they still haven't arrived. Lured in by a cheapish price. Should have known better and stuck to Amazon. Never again!!… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 05/06/2015 by Maximilianv374 (1 review written)

What an awful company - happy to take your money but don't deliver what you pay for. You get no response to your emails to customer service and there's no phone number to call - avoid this company at all costs!… Read Full Review

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★☆☆☆☆

“They used to be good .........”

Written on: 03/06/2015 by Sienna96 (1 review written)

I used to buy all my cd's through HD-wow (was CD-wow), but in the last few months they have turned in to a company that delivers nothing but empty promises. I have had to cancel the last three orders due to ridiculous delays. HINT if you still want to use them use Pay-Pal, they seem to respond when you raise a compliant via them and refund, otherwise you never hear back. I won't be using them again, pay the extra £1 and use Amazon… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 30/05/2015 by Rodney448 (1 review written)

I ordered 2 cds 8th May and 22 days later am still waiting. I have emailed twice and have not received a reply. If these cds arrive I will be amazed , but will never use this company again… Read Full Review

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★☆☆☆☆

“Out dated”

Written on: 27/03/2015 by Cynthial362 (1 review written)

What's the point. They take 2 weeks to deliver a cd. Amazon dies it on 24 hours, What's the point… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 26/03/2015 by 425Lyon (1 review written)

I ordered the new Madonna CD Rebel Heart a month before release. On the day of release it had not arrived. I checked the website and it said they were awaiting supply! I have now been waiting 3 weeks since release date and still no CD. I left a review on their website, but it was not posted by them (the most recent review seems to be from 2008!) Instead I got an email from HDWOW / WOWHD saying it had been sent but it was the couriers fault! Avoid! Prices are cheap if you get what you ordered… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 25/08/2014 by Stephen747 (1 review written)

I made the mistake of not checking the bona fides of this company. I ordered a game that was advertised as in stock .I paid for the item and a couple of days later visited their site to check the status of my order. The item which was advertised as in stock was now on back order?? I emailed WOW HD TO inquire as to when the item would be dispatched and after getting no reply several days later I contacted them again to clarify the situation.This time they replied telling me whenever the item… Read Full Review

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★☆☆☆☆

“They don't deliver..”

Written on: 24/05/2014 by MadilynMcNally (1 review written)

Ordered a Cd a month ago that has never arrived. They then have a customer service team that will First email.. ask you to wait longer - as if a month isn't long enough Second email... ask you to confirm your address details and check with a neighbour/local post office stay away and stick with amazon. … Read Full Review

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★☆☆☆☆

“customs charges”

Written on: 15/12/2013 by wardpsych (1 review written)

Beware this company had to pay £11 to get PO to release game due to unpaid customs charges which they will not refund,avoid… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 11/11/2013

Terrible at delivery. … Read Full Review

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★☆☆☆☆

“Beware of additional customs charges!”

Written on: 09/11/2013

I pre-ordered a game that was supposed to launch 12th of october. They shipped at the 15th and after 24 days, 8 november, I finally got my package. All my friends finished the game in the mean time -_-. But when it arrived I was charged 18 euro's extra for custom charges. They won't refund this!!!!!! Even though their slogan at the website states free shipment for everything. This site is not only very slow, it also makes orderers responsible for the shipment. This is the last order I made… Read Full Review

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★☆☆☆☆

“never got my order is it has been 5 weeks ”

Written on: 04/11/2013

there order usually came but now it has been 6 weeks i paid 70 euros for books i never got never mentioned refund or replacement either i asked several time i am begging to think i won,t get books and i,ll be 70 euros out pocked as well countless excuses week in week out… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 15/10/2013

I preordered a game months in advance, paying in full when I made the order. When the game was released I was told it was on backorder. They eventualy dispatched it the next week but it has been nearly two weeks now and I has still not recieved my order. They also do not accept returns unless an item is faulty even though distance selling regulations entitle you to return an unused item for whatever reason… Read Full Review

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★★★★☆

“Responsible Customer Service”

Written on: 17/09/2013

I have ordered games from them twice during summer sale. The price was attractive when on sale. My first order can be dispatched within 24 hrs and delivered to me in about 3-4 days. But for my second order, it was in back-order few days after I purchased. So I emailed them to ask what happened for my order. In addition to saying they encountered delay for my order, they really helped me to track down and follow the order and give me an exact delivery date. (And they can dispatch it on time)… Read Full Review

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★☆☆☆☆

“Forget it”

Written on: 15/07/2013

I can only echo the sentiments of nearly everyone who has tried this site. After five years away and wishing to see if there was any alternative to Amazon, I looked on HD Wow and found an album in stock at a decent price. A few days later I get a message telling me it was on backorder. That was a month ago and nothing since. I have no hope that it will ever be dispatched so I've cancelled. I won't be back. There's a reason why Amazon has a monopoly. It's well priced, reliable and fast. There… Read Full Review

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★★☆☆☆

“Two months to tell me a DVD wasn't available”

Written on: 27/06/2013 by gwjohnston (6 reviews written)

I ordered a DVD on 20 April - they took my money from PayPal immediately and then began a series of e-mails about delays in getting supplies. Finally on 27 June they e-mailed to say that my order had been cancelled despite their "best efforts" to get stock, and my PayPal was refunded. I'm sure there can be difficulties in getting stocks of less frequently requested DVDs, but why they can't find out availability more quickly, and why my money has to be tied up with them all that time, are… Read Full Review

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★☆☆☆☆

“Will never use again”

Written on: 24/05/2013

They can't get pre-orders out on time like all other websites or meet dates given on their site. They refuse to allow you to have a refund unless you keep sending them e-mail expressing what they have done wrong and how they are treating their customers badly and finally when they do the right thing by saying you can have a refund they put a charge of £3 on it out of no where, plus the charge of sending the parcel back and considering the CD is worth £7, they still make at least £2-£3… Read Full Review

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★☆☆☆☆

“Take your money and send nothing...”

Written on: 12/04/2013 by TomPryce (1 review written)

Ordered a CD over a month ago, it never turned up. Asked them to send me a replacement or a refund and they told me to check with my neighbours and at the local post office to see if they had it! Terrible service, avoid at all costs. They might be cheaper than Amazon etc but pay the extra and actually recieve what you've paid for… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 07/04/2013

I advise anyone to avoid wowhd at all cost. I placed an order back on March 14 and this is April 5th, no sign of my stuff. I keep hearing excuses that the item was on order from the supplier, etc. Avoid this place… Read Full Review

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