QVS Direct www.QVSDirect.com Reviews - www.qvsdirect.com

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★★★☆☆
2.9 / 5
48% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★☆☆☆

“goods damaged or late”

Written on: 20/10/2014 by handymansolutions (1 review written)

First couple of orders went ok, then items received damaged, now the latest order still not received despite an email confirming their dispatch 10 days ago. No good when you've got customers waiting… Read Full Review

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★☆☆☆☆

“very poor”

Written on: 04/06/2014 by RigobertoFoster404 (1 review written)

do not use this company they stock very poor quality goods; the staff i have dealt with have little or very poor product knowledge and if you want technical info on a lot of products it is very hard to source as they are imports and the staff have little or no access to this information. The stock holding is kept to a bare minimum i guess this is why people from these other reviews are waiting so long for goods. Really poor customer service and very poor quality goods i will never use them… Read Full Review

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★☆☆☆☆

“4 weeks and still no delivery.”

Written on: 11/10/2013

Ordered online, and after waiting a week I started using their contact form, but with no real answers, I started to telephone, 5 times already over past 3 weeks, including to managers. If you really want something, I suggest you don't use their online order system because there is NO information on availability. Instead telephone to check availability before placing order to avoid the hassle and time I spent. Now going into week 5, I'm waiting for yet another call back. I wish I checked… Read Full Review

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★☆☆☆☆

“Where is my order”

Written on: 17/09/2013

I placed an order 1 week ago, no goods, I have not received a dispatch note or an update as to the reason for a delay in my order. I have sent 2 emails and still have not had a response… Read Full Review

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★☆☆☆☆

“Shoddy products and abysmal customer service”

Written on: 04/09/2013 by RoyVWilkes (1 review written)

After two seemingly satisfactory transactions a 3rd order resulted in a late delivery that contained an aerial mast that was damaged and that the order had allegedly been delayed to "replace". Also included was a battery charger which was of poor quality and the one I eventually replaced it with from a reputable supplier indicated the original was also faulty. Of the four rechargeable batteries supplied one was defective (unusable) and the other three do not hold their charge. I received a… Read Full Review

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★★★★★

“Fast delivery and good prices ”

Written on: 23/08/2013 by henrylittle (2 reviews written)

I used QVS for the first time last week. Good prices and I got next day delivery for free cuz I spent over £40… Read Full Review

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★★★★★

“Top Class Company”

Written on: 16/07/2013 by georgeharris558 (1 review written)

Got a great price on a large order of sockets and switches. Received the order next day for free. Top class… Read Full Review

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★★★★☆

“GREAT”

Written on: 13/07/2013

NEXT DAY DELIVERY, GREAT OVERALL SERVICE, MAIN 0800 NUMBER STAFF VERY HELPFUL… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 15/05/2013

Don't deal with these people. They lose your order, then send the wrong item and will not return phone calls when you try to sort it out.Avoid!… Read Full Review

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★☆☆☆☆

“not delivered after 2 weeks”

Written on: 10/02/2013 by robbayn (1 review written)

placed an order was told be here in 3 days 2 weeks later still not completed blaming supplier after 5 visits do not order unless its in stock and you can take away with you stick to b&q etc few pounds more but only one visit needed qvs big joke … Read Full Review

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★★★★★

“Good service and great prices - really cheap.”

Written on: 03/01/2013 by paulswith (1 review written)

My order arrived within 28 hours of placing it. The goods (conduit and clips) were seriously cheap compared to the big names. I even got an extra discount when I bought more than 5 pieces. Will use the wholesalers again in the future… Read Full Review

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★☆☆☆☆

“Cancelled order after 14 days of waiting.”

Written on: 31/10/2012

Placed order 14 days ago on website, there wasn't any indication that the items were out of stock. I received an email the next day informing me that the items were out of stock and they would be ordering them from the supplier and they will be with me shortly. After a week I called to ask where my order was and the lady assured me they were on the way and will be with me by the end of the week. Another week later I phone again and they havent even recieved the items from their supplier. Would… Read Full Review

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★★☆☆☆

“10 days and still no package”

Written on: 16/10/2012

If any of my clients got a shoddy service like I've been given by QVS - I wouldn't be in business. Ordered on a Saturday, didn't have some items in stock so they promised to get them ordered and delivered in 2-3 days, fair enough. 3 days later I chase up to see how it's going and the order hadn't been placed with the supplier yet! 1st mistake. Called on Friday on a hunch to see if everything was in order - sadly not. The items that were in stock had not been shipped yet and they hadn't… Read Full Review

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★★★★★

“Cheap, quick dispatch and no hassle”

Written on: 16/10/2012 by Mr_Bill (1 review written)

They deliver what they say they will. Discount prices, quick dispatch and good communication. Order was well packed and the products were decent. Can't say fairer than that. Would recommend them and use them again… Read Full Review

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★★★★★

“very good value and good service”

Written on: 30/03/2012 by nastylasty (1 review written)

tried them a while ago and a few times since.the website is pretty user friendly and easy to use,maybe not as quick as tlc's but easier to navigate and has all info needed to make the right purchase,although their linked products leaves a lot to be desired,so use at your own peril.placed an order and received a mail the following day saying item out of stock but not which product.Phoned the free phone number for info and was phoned back within 5 minutes from the dispatch depot(Guildford I… Read Full Review

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★★★★☆

“Cheaper than other wholesalers and high street.”

Written on: 01/03/2012 by thomasavery (1 review written)

Cheaper than TLC, screw fix and B&Q. Website is easy enough to use. Shame that they can't guarantee next day delivery though. Standard delivery is said to be 2-3 days. Most of my orders come either next day or the day after. Generally happy with them… Read Full Review

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★★★★★

“Excellent prices. Good range. Easy website.”

Written on: 29/02/2012 by michaelreview (1 review written)

As above. Happy with prices, product range and website. Order received in the 2 days stated… Read Full Review

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★☆☆☆☆

“VERY slow dispatch time”

Written on: 02/12/2011

QVS do not tell you which items are ex stock and which are out of stock or have a hefty lead time, so you "throw the dice" when you order online and you want your goods in the advertised 2-3 day turn-around... Don't bother emailing them, as they have the same sense of urgency answering emails as they do dispatching your orders (maybe emails have a lead time too?)... A telephone call to their freephone number got me a bored sounding staff member who taps a few keys and tells you to chase the… Read Full Review

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Guest's Comment

Written on: 30/03/2012

i agree they don't tell you at time of ordering but i got an email the following day saying item out of stock.A quick phone call to the freephone number and 5 minutes later a call from the dispatch depot,advising me what was missing and when i was getting it.i have to say i was very impressed with their service and manner they dealt wih me and from the nature of your post i would say maybe your attitude didn't help your cause?not 100% perfect but i will use them again

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★★★★★

“The Web site is very good, but when I tried to order...”

Written on: 04/11/2010

The Web site is very good, but when I tried to order replacement bulbs at a discounted price I couldn't (order X amount at X discounted price, but only if one colour was ordered, I wanted different colours but the amount ordered would still have qualified for discount) When I queeried this I was told the system couldn't recognise this type of order… Read Full Review

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★☆☆☆☆

“Good when you want to buy soemthing (give them some...”

Written on: 01/11/2010

Good when you want to buy soemthing (give them some money) but god help you if you need a refund. QVS is impossible to deal with, repeatedly lied to me about refunding money, made excuses and so on. Do not use them, not reliable, stick with a reputable electrical retailer… Read Full Review

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