written by KaraLeigh on 01/04/2012
NEVER USE SELLOLDPHONE.CO.UK I sent my iPhone 3G in perfectly mint condition to selloldphone.co.uk, they didn't contact me for weeks- despite chasing emails. After finally contacting me to say they did receive my phone they offered me far less than the original quote and then did not send my phone back when I refused the offer. Absolute criminals- I reported them to consumer direct and trading standards. I hope they are shut down soon. Do not use selloldphone.co.uk they will rip you off. Terrible company. I have learnt a lesson- allways look at reviews on services such as this before using any companies.
written by terryco1 on 28/01/2012
dont use them i found this company on the web. and they gave me the best deal of £62.50 for my phone. i sent it to then via specail delivery in ocotber 2011. should of taken 7 to 10 days. after 1 month i heard nothing. so i sent them e-mail after e-mail. nothing back from them. i also contacted trading standards. who would take up the case i if wanted but would need to go to court. in december i found a company called www.ComplaintsForYou.co.uk phone number is 0800 2289041 they ask you for detail so make you have some ready. with-in a two weeks they had got me my cheque for the full amount. with out them i would of had to go to court to get my money and for the same price they deal with it all for you. please dont use selloldphone.
written by on 25/01/2012
Reference number 180129 I sent my phone off specail delivey and they recived it on the 3.01.12 and it stated recived phone but it took 12 days for it to go to payment sentbut it been 6 days and I still haven't recived mymoney! And u can't call them as u can only email them but u get no reply at all from them so don't use them. I have lost 240 pound lol and I am not happy what can I do?
written by danienjames on 04/01/2012
I sold my phone to Sell Old Phone but they never sent me the money! They told me I would get £65 but after weeks of emailing and calling them I got nothing. BUT FINALLY I used a company called complaintsforyou and they got me my money. I could not believe it when it come through. I dont know what they did but it worked. Their number is 0800 2289041.
Written on: 09/01/2012
Hi Thanks for this I placed the review before you. I finally got my money but not the amount they said. They said they would give me £121 for my iphone 3S bu they sent me £57 saying it had no charger and it didn't work. I did take photos of the phone before I sent it so hopefullythis will help me. I have sent an email to day to give me another £43 or i will have my phone back. but they never reply to my emails
Written on: 21/01/2012
The number is on the post above, its 0800 2289 041
Written on: 10/01/2012
Hi,
I am waiting for my money...Do you have there contact number?
Thanks
written by hayleyc on 04/01/2012
I choose this company through a comparison webset mid November and still haven't heard back from them. I thought it was due to chirstmas but after reading these comments it looks like I am never going to get my money back now. they said they would pay out £121 for it. have emailed 4 times and no answer. What are we going to do?
written by Connedbyselloldphones on 25/11/2011
They will take your phone and not give you anything. No contact phone number just an email where you get an automated response!!! Any one who has been conned by this company please report to watchdog, dom littlewood, trading standards for south sheilds area and the press. Total waste if time!zzz
written by on 10/11/2011
i sent my phone in to selloldphone and have not recived any money, so i sent them an email and still have not heard from them, this is the biggest con ever and from what i have read about them from other people, nothing has be done from the standed trading people, thy are surpose to look after the public thy are not doing a very good job.
Written on: 14/11/2011
I was in the same situation as you and continued to email them every few days using their contact form on the website and I finally received my cheque over the weekend. It was not for the full value but I am not going to both chasing a few quid. I have been waiting 6 weeks for my cheque. Keep contacting them every few days and they will eventually pay up. Good Luck!
written by on 09/11/2011
Same story here really, sent the phone off 3 weeks ago. Very prompt emails and what looked like a decent service. Since then, nothing, my account shows as 'Payment Sent' and they are not answering mails or calls. Can't believe the amount of negative reviews and comments yet they still trade ? This place has been reported many times in the past year to trading standards in the North East so why aren't they doing more ? I just hope I end up with something (promised £138 for my iPhone) as opposed to nothing.
written by on 09/11/2011
I just wished that I had found these reviews before I sent my phone to these people. It is a scam , do not use them as you will not get any money or your phone back! PLEASE DO NOT SEND YOUR PHONE !!
written by sandra-baker on 29/10/2011
I told him i would find him and i would not give up,i would not rest until i did! Just think how he felt when i phoned him at 11:30pm at home last week,first of all he told me my cheque had been sent..i told him we both knew this hadnt happend..so he then said ill cancel that one and put another in the post, when i said tomorrow,make sure you do..for the full amount!bHe was now more than happy to do this. Which cleared in my account friday,feels good..now i want to help you all feel the same and get your money..all i ask is to let me know how you get on. Its no good calling police or watch dog, channel 5 gadget show or Trading Standards..to be honest i think a certain person is on the payroll. I tried all of them and much more, but i have plans for them. I know much more about him and everyday i find out more.. I intend to stop him scamming people, DONT GET MAD GET EVEN!! So email me and i will try to help you all i can. sandradawnbaker at btinternet.com
Written on: 02/12/2011
pls can u healp me to get my money back, from where cn get phone number to call?
Written on: 06/12/2011
Same problem here Sandra, i've sent you an e-mail today. Any help gratefully received.....
written by on 29/10/2011
THEY UNDERPAY AND ARE SLOW PAYING - IF AT ALL. I was scammed by them this time last year and only now got round to slagging them off on the web. I hope nobody uses them now because of all the bad reviews. Your better options are TopDollar or Mopay or SellMyPhone.
written by on 28/10/2011
You will never receive your money or any responses to emails sent. Please see previous reviews for more info, but whatever you do DO NOT send these scam people your phone.
written by on 24/10/2011
Phone sent on 5 October. Had only been used once. Acknowledgment that phone received by them on 6 October and payment would be made within seven days. Numerous e mails since. No response. As a pensioner I can ill afford not receiving the payment I am due. Hell hath no fury etc I will pursue this to the bitter end. Why have the authorities done nothing to close them down!!! DO NOT USE THIS COMPANY.
written by on 25/09/2011
Well where doI start....used them before was all new to me selling phones this way so really did'nt think too much of the price deductions when thecheques arrived I though wellits money for phones just sat around. so what changed well I sent two samsung i9000 galaxy s phones both with boxes new and chargers a apple iphone 3g 8gb and a blackberry bold 9780 all with chargers all fairly new their were my husbands phones and theiphone my sons anyhoo sent on the 9th Sept 2011 via special delivery after sending themI read these review the same day can you imagine my shock the order added upto £545.00 I emailed straight away and told themofmy concerns to which they stated on their website order recieved I recieved another stating that order had been recieved awaiting verification once clarified then payment will be processed in the next seven to ten working days. Well I have been sending them emails stating that not only did I marry into a family of police persons but that the numbers have been logged before sending and photo's been takenand all sent to my legal rep. My phones are worth the full total amount and will expect nothing less. Since its now over 10 working days its a clear breach of contract goods and service act 1982 ibelieve anyhoo, when I stated I would wait no longer and I would take it further in every way I could namely the CID here as it is aclear case of fraud and deception on saturday gone the status on the account has changed to payment sent(wishful thinking I think) Since reading these reviews my blood is boiling and will do everything in my power I work too damn hard to just let them do this. will wait for cheque if any for afew days to which im sending it back with a postal order of £20.00 for return of my phones because if i cash I cannot take it futher neither can the authories but if i dont cash and return then they have to return my items. They are already being looked at a little closer believe me wish u all good luck will keep all updated....feel a complete dummy but have you heard the saying "a woman scorned" well thats me!
Written on: 28/09/2011
After numerous emails describeing the outside of the shop, the shops opposite the road etc...i told them would'nt be hard tofindI then did the same on the directors house nice well thing in the garden sort of thing and what would the neighbours say if we came and made afuss outside. I basically gave them loads and wrote a formal letter too. I recievedmy cheque in the post today and baked it today. wont hold me breath till it clears though they gave me the full amount for the new phones and deducted a little of the other two, but was accepted by me( I basically was thankful I got an acknowledgement that I actually sent my items) but I tellyou I bombarded them with emails, trading standards, small claims court and pysically going there and making a great big scene at one point they asked me for my order numberto whichI told them I would stamp it onhis foreheadif Iever went up.( im a middleaged grandma who needed this money for my granddaughter so im passionate and will not let up till I get paid what was promised).
Written on: 08/11/2011
Same problem here any advice would be much apprieciated.
Written on: 19/10/2011
to guest response to guest review, please contact me on my email as i have gone through the same and would like my payment. sandradawnbaker at btinternet.com
thanks
sandra baker
written by on 23/09/2011
I sent off my blackberry to www.selloldphone.co.uk , I didn't use registered post, as the email I received afterwards seemed to suggest it wasn't necessary. After three weeks I had heard nothing. I emailed, had no reply. Became suspicious and found all these awful reviews. So I emailed him saying that I was going to contact authorities, watchdog etc and trading standards. Got a reply within 1 hour, just asking for my tracking number. We exchanged emails 4 or 5 times and all he ever asked was for my tracking royal mail number. I didn't have one. So essentially it is pretty difficult to prove he has it, although I would stake my life on the fact that he does. Please do all of the following if this has happened to you: Contact northumberland police and register your phone stolen: 03456043043 contact trading standards: 0191 424 7897 [email protected] contact watch dog: http://www.bbc.co.uk/watchdog/gotastory/ If you have registered delivery you have more of a case and could launch a small claims court order which costs about £30 - I think I might do this out of principle, purely bcos I hate him. His name is Alan Lynch, seems to run a view compare and recyle websites and selloldphone.co.uk. He also seems to run it with Linda Riley 9 Berkeley Close - this is home address I believe Boldon Tyne & Wear NE35 9LQ Greener Tomorrow Ltd - this is the house where all our phones are going 31 North Road Boldon Colliery NE35 9AX Lastly if you don't do any of the above please please call the network provider and block the IMEI of the phone you have lost. This way they can block it and he won't to be able to use it, so hopefully won't gain much from having it, and I am hoping may one day be able to trace it back to him. Good Luck! I HATE www.selloldphone.co.uk Thanks
Written on: 04/10/2011
Thanks for all the information, I've sent 3 emails to him yesterday saying that I was going to trading standards, watchdog and the police and haven't had a reply he owes me £145, so I'm going to put your suggestions into practice.
Written on: 30/11/2011
all the info is correct I've just searched him out on 192.com all I can say is god help him and anybody else involved
written by on 21/09/2011
A company claiming to be registered near Newcastle upon Tyne again I didn't think to look for reviews on this, wish I had as I too sent my mobile to them and have yet to recieve my money! I have a full address and email but the amount of times I have emailed them and never got a reply. Although their website says my cheque has been sent...yet it is still not here! There is a number regsitered on Yell.com as 0191 536 2375 but as you can imagine no one actually picks up! I have emailed Watchdog so if the rest of you do the same there may be some way we are all able to get our money or some sort of compensation back! I will be seeking other legal advice as I don't feel they shouldn't be allowed to trade for other vulnerable people like myself to be scammed!
written by on 05/09/2011
DO NOT USE THIS COMPANY!! THEY WILL TAKE YOUR PHONE AND YOU WILL NEVER RECEIVE ANY CHEQUE. I have sent my Iphone on the 5th of August - by special delivery since that I haven't heard anything from the company. there is no phone number and the don't response to my emails. I have done some research online and it looks like many people have experienced the same problem. i am planning to complain to watchdog.
Written on: 23/09/2011
contact this man, he might be able to help
Simon Preston <[email protected]>
also call your service provider and block the IMEI if you know it
written by dcook on 04/08/2011
waiting over 5 weeks for my cheque going by the other it will be a while and I wont get the full amount merd service from a merd company no response to my mails - and no phone number NOTE sell old phone is linked to Compare mobile phone which does have the same address and a phone number ..........................
written by on 04/08/2011
I can only hope you have read these reviews before you actually use these rip off merchants, I really wish I had! I sent the phone off over a month and a half ago and got an email saying payment will be sent through the post within 7-10 working days, I can tell you now they could actually employ a mouse to leisurely stroll with the cheque to my house that's nearly 100 miles away from this company and it would get here quicker! Like I said nearly a month and a half has ticked on by and still no cheque, I have sent at least 12 emails in total to this joke of a company and after the 6th email (with still no reply) I sent them an email saying I've heard nothing for weeks and if I don't hear anything back I'm getting trading standards and police involve if I don't hear anything in 24 hours and my my what a surprise I had an email within 15 mins, not saying alot but advising I would receive payment the next day, 7 days later - nothing, at this point I should have followed through with T.S And police, but I didn't, another week after that I get a cheque In the post for £30 when they offered me £46 and their excuse was that basically the phone had slight wear and tear, wel what can they expect from a second hand phone it was fully functioning and all the buttons worked perfectly. I could go on and on but I think you get the point, just please don't use this ridiculous excuse of a company. They lie to you about how much they will give you for your phone and you almost have to beg for your money and when you get it it's not they amount they said! Best bet is to either keep it as a spare or read reviews on other company's, DO NOT TRUST THIS COMPANY!!!!! Oh and I have only given them a 1 star because I had to to submit this review!
written by peasy1985 on 26/07/2011
I posted a phone to this horrendous company 4 weeks ago now, got an email 3 days later stating payment would be made within 7-10 working days - guess what it has not!!! I am going to be contacting trading standards and the police regarding this company, and i may just pay the adress in question a little visit since i dont live too far away?!?! DO NOT USE THEM THEY ARE SCAMMERS!!!!!
Written on: 27/07/2011
similar problem for me now 3 weeks since I sent them my phone - they sent a ,ail 2 weeks ago saying payment in a week still waiting and no response to my emails
going to trading standards now
AVOID SELLOLDPHONE
Written on: 23/09/2011
please do give Alan a visit and you can look for my phone whilst you are there
please contact Simon Preston <[email protected]>
he couldnt help me as mine wasnt registered but he might be able to help you
Written on: 01/09/2011
Wish I'd read the reviews before I sent off my phone. Same thing with me - still no money. I will contact trading standards & may even threaten them with 'Watchdog' and 'see you in court'. Perhaps strength in numbers may help!
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Antonyrowe's Comment
Written on: 28/01/2012
If you contact www.complaintsforyou.co.uk they have been helping people resolve there compliaints with Selloldphones. Worth a try as i got sorted by them. There number is 0800 2289 041