Written on: 31/03/2012 by KaraLeigh
NEVER USE SELLOLDPHONE.CO.UK I sent my iPhone 3G in perfectly mint condition to selloldphone.co.uk, they didn't contact me for weeks- despite chasing emails. After finally contacting me to say they did receive my phone they offered me far less than the original quote and then did not send my phone back when I refused the offer. Absolute criminals- I reported them to consumer direct and trading standards. I hope they are shut down soon. Do not use selloldphone.co.uk they will rip you off.... (read more)
Written on: 28/01/2012 by terryco1 (1 review written)
dont use them i found this company on the web. and they gave me the best deal of £62.50 for my phone. i sent it to then via specail delivery in ocotber 2011. should of taken 7 to 10 days. after 1 month i heard nothing. so i sent them e-mail after e-mail. nothing back from them. i also contacted trading standards. who would take up the case i if wanted but would need to go to court. in december i found a company called www.ComplaintsForYou.co.uk phone number is 0800 2289041 they ask you for... (read more)
Written on: 25/01/2012
Reference number 180129 I sent my phone off specail delivey and they recived it on the 3.01.12 and it stated recived phone but it took 12 days for it to go to payment sentbut it been 6 days and I still haven't recived mymoney! And u can't call them as u can only email them but u get no reply at all from them so don't use them. I have lost 240 pound lol and I am not happy what can I do? (read more)
Written on: 04/01/2012 by danienjames (2 reviews written)
I sold my phone to Sell Old Phone but they never sent me the money! They told me I would get £65 but after weeks of emailing and calling them I got nothing. BUT FINALLY I used a company called complaintsforyou and they got me my money. I could not believe it when it come through. I dont know what they did but it worked. Their number is 0800 2289041. (read more)
Written on: 04/01/2012 by hayleyc (1 review written)
I choose this company through a comparison webset mid November and still haven't heard back from them. I thought it was due to chirstmas but after reading these comments it looks like I am never going to get my money back now. they said they would pay out £121 for it. have emailed 4 times and no answer. What are we going to do? (read more)
Written on: 25/11/2011 by Connedbyselloldphones
They will take your phone and not give you anything. No contact phone number just an email where you get an automated response!!! Any one who has been conned by this company please report to watchdog, dom littlewood, trading standards for south sheilds area and the press. Total waste if time!zzz (read more)
Written on: 10/11/2011
i sent my phone in to selloldphone and have not recived any money, so i sent them an email and still have not heard from them, this is the biggest con ever and from what i have read about them from other people, nothing has be done from the standed trading people, thy are surpose to look after the public thy are not doing a very good job. (read more)
Written on: 09/11/2011
Same story here really, sent the phone off 3 weeks ago. Very prompt emails and what looked like a decent service. Since then, nothing, my account shows as 'Payment Sent' and they are not answering mails or calls. Can't believe the amount of negative reviews and comments yet they still trade ? This place has been reported many times in the past year to trading standards in the North East so why aren't they doing more ? I just hope I end up with something (promised £138 for my iPhone) as... (read more)
Written on: 29/10/2011 by sandra-baker (1 review written)
I told him i would find him and i would not give up,i would not rest until i did! Just think how he felt when i phoned him at 11:30pm at home last week,first of all he told me my cheque had been sent..i told him we both knew this hadnt happend..so he then said ill cancel that one and put another in the post, when i said tomorrow,make sure you do..for the full amount!bHe was now more than happy to do this. Which cleared in my account friday,feels good..now i want to help you all feel the same... (read more)
Written on: 29/10/2011
THEY UNDERPAY AND ARE SLOW PAYING - IF AT ALL. I was scammed by them this time last year and only now got round to slagging them off on the web. I hope nobody uses them now because of all the bad reviews. Your better options are TopDollar or Mopay or SellMyPhone. (read more)
Written on: 24/10/2011
Phone sent on 5 October. Had only been used once. Acknowledgment that phone received by them on 6 October and payment would be made within seven days. Numerous e mails since. No response. As a pensioner I can ill afford not receiving the payment I am due. Hell hath no fury etc I will pursue this to the bitter end. Why have the authorities done nothing to close them down!!! DO NOT USE THIS COMPANY. (read more)
Written on: 25/09/2011
Well where doI start....used them before was all new to me selling phones this way so really did'nt think too much of the price deductions when thecheques arrived I though wellits money for phones just sat around. so what changed well I sent two samsung i9000 galaxy s phones both with boxes new and chargers a apple iphone 3g 8gb and a blackberry bold 9780 all with chargers all fairly new their were my husbands phones and theiphone my sons anyhoo sent on the 9th Sept 2011 via special delivery... (read more)
Written on: 23/09/2011
I sent off my blackberry to www.selloldphone.co.uk , I didn't use registered post, as the email I received afterwards seemed to suggest it wasn't necessary. After three weeks I had heard nothing. I emailed, had no reply. Became suspicious and found all these awful reviews. So I emailed him saying that I was going to contact authorities, watchdog etc and trading standards. Got a reply within 1 hour, just asking for my tracking number. We exchanged emails 4 or 5 times and all he ever asked was... (read more)
Written on: 21/09/2011
A company claiming to be registered near Newcastle upon Tyne again I didn't think to look for reviews on this, wish I had as I too sent my mobile to them and have yet to recieve my money! I have a full address and email but the amount of times I have emailed them and never got a reply. Although their website says my cheque has been sent...yet it is still not here! There is a number regsitered on Yell.com as 0191 536 2375 but as you can imagine no one actually picks up! I have emailed... (read more)
Written on: 05/09/2011
DO NOT USE THIS COMPANY!! THEY WILL TAKE YOUR PHONE AND YOU WILL NEVER RECEIVE ANY CHEQUE. I have sent my Iphone on the 5th of August - by special delivery since that I haven't heard anything from the company. there is no phone number and the don't response to my emails. I have done some research online and it looks like many people have experienced the same problem. i am planning to complain to watchdog. (read more)
Written on: 04/08/2011 by dcook (1 review written)
waiting over 5 weeks for my cheque going by the other it will be a while and I wont get the full amount merd service from a merd company no response to my mails - and no phone number NOTE sell old phone is linked to Compare mobile phone which does have the same address and a phone number .......................... (read more)
Written on: 04/08/2011
I can only hope you have read these reviews before you actually use these rip off merchants, I really wish I had! I sent the phone off over a month and a half ago and got an email saying payment will be sent through the post within 7-10 working days, I can tell you now they could actually employ a mouse to leisurely stroll with the cheque to my house that's nearly 100 miles away from this company and it would get here quicker! Like I said nearly a month and a half has ticked on by and still... (read more)
Written on: 26/07/2011 by peasy1985
I posted a phone to this horrendous company 4 weeks ago now, got an email 3 days later stating payment would be made within 7-10 working days - guess what it has not!!! I am going to be contacting trading standards and the police regarding this company, and i may just pay the adress in question a little visit since i dont live too far away?!?! DO NOT USE THEM THEY ARE SCAMMERS!!!!! (read more)
Written on: 11/07/2011 by tafer2uk (16 reviews written)
Sent a perfectly good working phone. They tried to claim it was faulty. Being a sceptic I'd taken photos of it's condition and showing it fully working. They backed down, but not after claiming they would pay as a gesture of goodwill, how noble of them. There are many reputable companies out there recycling old mobiles but this isn't one of them. (read more)
Written on: 09/05/2011
joke of a company, sent them a pristine well packaged and functioning nokia n86 that was valued at £80, recieved an email 4 days later stating that they had recieved it and that they would be in contact in 3-4 days, 10 days later a cheque for £15 arrived along with a letter informing me that the phone was damaged and didnt work. Sent countless emails and phone calls but nothing has happened....JOKE, USE MAZUMA OR ENVIROPHONE (read more)
Written on: 12/04/2011
Absolutely TERRIBLE company, please please avoid them! Took them a month to send my cheque, and when they finally did it was for just £4 'non-working' price rather than the £28 'working' price they promised, as they said the casing was damaged. It worked absolutely perfectly, and just had the normal scratches you'd expect from daily use!!! I have sent phones in similar condition to other recycling companies and always recieved the full amount. I emailed them asking them to return my phone... (read more)
Written on: 11/04/2011
DO NOT USE!!! TRADING STANDARDS AND POLICE HAVE BEEN INFORMED OF MY OWN PERSONAL CASE!!!!! (read more)
Written on: 08/04/2011
terrible.. a scam dont touch!!!.. they end up with your phone, no email response and you get a cheque for half the amount (if you're lucky!)... I'd rather bin it than give these conmen my phone... (read more)
Written on: 06/04/2011
Very poor. Price on website given as £49. Cheque for £29 received stating no charger (never asked for in "4 simple steps") and damaged screen which was untrue. Asked for phone to be returned but told I would have to pay to have it returned which was not made clear on the website. Now in hands of trading standards. Avoid. (read more)
Written on: 28/03/2011
I sent my phone recorded next day delivery - Nokia N98 and it was recieved and marked as payment sent on the 11th of march - the website states you will recieve payment within 48 hours. today is the 28th March, After around 10 emails (they have no phone number on there contact us page) I recieved only one which states as follows...
you should have received an email on the 11th March stating payment will be processed within 7 to 10 working days from verification of handset which should be... (read more)
Written on: 24/03/2011
phone was valued at £91.00 and recieved £91.00 after 20 days long time to wait but got there in the end (read more)
Written on: 24/03/2011 by Sandra Healey (1 review written)
Payment was received fairly promptly - after 16 days. However I received only £27 for my 2 phones instead of the £53 I'd been led to expect.It had been said that the screen, battery etc should all be in working order,which they were, and that I should send nothing but the phone. The letter with the check said that the payment was lower because the numbers were worn on the keys and there were no chargers! I have chargers at home and would have sent them had it been stated that they were... (read more)
Written on: 23/03/2011
You think its a good idea to recycle your old mobile phone, and go with the best offer, well yes exactly what I did, but wished I hadn't bothered with Sellold phones, Filled in the forms, and sent off my Nokia 6700 by recorded delivery, to make sure they got it, and what a surprise no payment yet, this has been weeks now, have e-mailed and e-mailed to which they have not responded, This is just not on, gone are the days whwn you can pick up a phone and actually speak to someone. (read more)
Written on: 23/03/2011
I have also just dealt with this company, unfortunatly I didn't read any reviews first, silly me. They told me my phone was 'reported lost or stolen' and therefore would not pay me or or send the phone back to me. I had been using the phone up until a few days ago and have still the contract of the handset so couldn't possibly be stolen or lost! I emailed them to say this but they just said they don't know the reasons why and left a link re stolen phones. Wish I'd gone elsewhere. (read more)
Written on: 23/03/2011
Do not use this company sent off 2 Samsung Jet S8000 mobile phones, both working 1 in great condition (screen cover and case used since new) and price quoted £64 each got a cheque back for £44.80 (2x£22.40) saying 1 phone grade b(nothing on site to say about gradings)due to screen and facia condition and 1 beyond economical repair due to imei being blacklisted (if so would you pay for a blacklisted phone)impossiable to contact on their phone number 01915362375(selloldmobile and greener... (read more)
Written on: 23/03/2011
I've just received a cheque from them (after a threat to report them to Trading Standards) and what a surprise, its less than was originally offered.
I send a Blackberry 9700 which they offeres £153 for, yet I got £120. To ensure it was not damaged in the post, it was placed in the leather holster first, then bubble wrapped very securely. I probably could have stamped on it and it wouldnt have been damaged. There were no chips or scratches.
Surprise Suurprise,... (read more)
Written on: 23/03/2011
Just in case anyone needs their phone number: 0191 536 2375 or 0191 536 5601
I am in the process of getting them to pay me right now, but I am very worried having read the reviews on here. It's been 10 days since they started processing my phones (to the day) and they have replied to my concerned email today (very quickly, actually) saying that they have a "high volume of orders" right now, so it may take some time to get it to me. I replied asking how long, and can they confirm how much I... (read more)
Written on: 22/03/2011
DO NOT USE!! PLEASE PLEASE PLEASE DO NOT USE!!!!
I was ripped off and I wouldn't want the same to happen to anyone else. I received £51 instead of £81 for a Blackberry Bold 9000 that was in perfect working order.
They will find anything wrong with the phone to make sure that they don't have to pay you the full price quoted.
If I had been allowed on this site to give them 0 out of 5 then I would have!!! (read more)
Written on: 15/03/2011 by rudewonder (1 review written)
was quoted £70 for my phone 5 weeks later got it down graded to £46.00 when i asked for my phone back they wanted £20 for admin. I am now taking legal action against this company and any one else who would like to join me then please email me and we can make a case up. Must be less than £5,000.00 in total to limit our costs. If there are more then that then we will need to file two cases. Come and join me and lets get this company dealt with how it should be. (read more)
Written on: 12/03/2011
Selling iphone3 8Gb, I filled in all the web site boxes. All they asked was to identify "working" or "not working". They offered £129. After a month of hassle and chasing they eventually sent a cheque for £109 which was well down the list of quotes from alternatives. Their excuse was the "engineer" had decided it was a "category B" phone, scratched on the back and there was no charger. They never asked for a charger, never mentioned any category apart from the two above and made no reference... (read more)
Written on: 12/03/2011
DO NOT USE THIS COMPANY....
I sent perfectly working E72 to this company a few weeks back unfortunately before reading the reviews. Sold for £122, cheque received for £5, oh and I had to pay postage on letter! Reason, no charger which I did actually send later after reading their conditions...DO NOT USE THIS COMPANY. I have reported to watchdog and will also report to trading standards. I have asked for phone back but unlikely anything will happen there. If I lived closer I'd pay them a... (read more)
Written on: 11/03/2011
I will be reporting this company to South Shields Trading Standards.
After agreeing a price for my Nokia 6300 - £35.00, they forwarded a cheque for £26.60 stating that the screen was sratched.The phone was in PERFECT WORKING order with no sratches or markings.
Companies like this NEED to be put out of business for robbing prople.
DO NOT USE THEM!!!!! (read more)
Written on: 09/03/2011
I read the reviews on here only after I had sent my phone off and was gutted! I had previously used fonebank and always had a positive experience. I had not received a cheque 16 days after selloldphone had emailed me confirmation of receiving my phone (supposed to take 10 days max). Anyway, i had a bad feeling so asked them to contact me asap or send my cheque or i would be reporting them to trading standards...low and behold the next day they emailed me to say cheque should be with me soon.... (read more)
Written on: 09/03/2011
This company is an absolute disgrace. Anybody out there, just DO NOT USE. total rip off merchants. They recieved my phones on the 15th of Feb. Did not hear from them after continuously e-mailing until I threatend them with trading standards, watchdog and which? magazine on Saturday 4th March. Recieved cheque today, 9th March, but had an amazing £40.00 knocked off. Phones where working absolutely fine. No problems there.
Will never ever use again.
I just hope people read these reviews before... (read more)
Written on: 09/03/2011
Absolutely disgusted with this company! I sent two phones off and was promised £103 for the two yet received a cheque after three weeks of pestering them and threatening trading standards for £21 with them stating that one of the phones was not of "that grade". The phone in question was a perfect blackberry curve only 6 months old, yet they paid me for another phone that had some substantial fascia damage in fact they gave me the amount promised for that! My blackberry is probably being... (read more)
Written on: 08/03/2011
This disgusting company have ripped me off too. If only I had read this page first. Arrgghh! I was suckered in by the high offer price but it seems their usual business practice is to send a cheque for way less than promised, if you get one at all. How they can hide behind their totally unfair terms & conditions is a joke cos they never mentioned them at the start. If I knew what they would do beforehand then I would have gone elsewhere as I've never had this before. 'Fonebank' and 'Top... (read more)
Written on: 24/02/2011 by krusty9747 (2 reviews written)
I used this company once before with NO problems at all. However, things have now certainly changed.
I sent my mobile phone to them which was received the 5th February and payment was apparently sent 11th February. Despite constant emails, they were not answered until I mentioned Trading Standards and received an email within seconds saying I should have received an email on the 11th Feb (I did not) and that payment is made withing 7-10 working days. However, payment has still not been... (read more)
Written on: 21/02/2011
This company is a joke! I bet nobody has ever used these twice, at least i hope not! They said they would give £80 for my phone. I got an email saying they recieved it. Then nothing for ages! I sent email after email but no response. I found a number on a website, tried ringing them and got nothing. So i sent another email mentioning the trading standards and suprise suprise, i get a cheque a 3 days later! The cheque was £10 short, because apparently there was no charger with it! They never... (read more)
Written on: 19/02/2011
DO NOT USE THIS TERRIBLE RIP OFF COMPANY, I was promised nearly 300.00 for 2 perfect phones, cheque arrived 2 weeks later for 193.00 stating that the phones had been downgraded on inspection, and no chargers, what a load of rubbish, asked for the phones back and got told there would be a 20 pound admin fee, asked for someone to ring me and no-one did, e-mailed, got no response, so i ended up having to cash the cheque in case i ended up with nothing at all, i'm absolutely disgusted and angry... (read more)
Written on: 18/02/2011
Just like everyone else 'reviewing' SellOldPhone.co.uk on this site (and others), I have fallen for one of the oldest scams on the internet.
If you are reading these reviews before dealing with them, then DON 'T SEND THEM ANYTHING. If it's too late and you've already fallen for the scam, PLEASE PLEASE PLEASE report them to Tyne & Wear Council's Trading Standards and also the the BBC "Watchdog" page. You're not going to get what the website told you you'd get, you may (like an awful lot... (read more)
Written on: 17/02/2011 by annmcavoy (2 reviews written)
If I could give them a 0 rating I would. I wish I'd found this review site before I sent off my Nokia that they promised £75 for. Instead I received £46 due to condition & sending no charger. This phone was in great condition & I was never asked for a charger. (No other site asks for a charger). Pure rip off & I'll be reporting them to Trading Standards. Don't touch them with a barge pole! I am so, so angry. (read more)
Written on: 17/02/2011
Awful company - Advised payment sent 1/2/11 now 16/2/11
Do not reply to emails and give no telephone numbers.
Will be reporting to trading standards.
PLEASE EVERYONE AVOID and stick with Envirofone (read more)
Written on: 15/02/2011
PLEASE DO NOT TRADE WITH THEM!!!
I sent my 2 phone in good working condition and the very next day the status was set as payment sent and its been 3 weeks now i haven;t recieved anything. Sent 2 emails to them, but no response at all. There is no phone no. on the site to contact them. Only thing I can think of is to go legal with this company now.
My sincere advise, keep away with this site.
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