Aldermore Reviews - www.aldermore.co.uk

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Latest Reviews

★☆☆☆☆

“Drag heels at every opportunity.....”

Written on: 30/06/2016 by Young309 (1 review written)

Tried to lease a van with Aldermore as the funder; never have I had such a problem with a funder to get a lease sorted. Completed all documents as requested on the initial acceptance yet 2 weeks on after documents have been submitted they have not got it sorted and have asked for a additional information (not once but we send what they ask for, they then ask for something else) all for a business with over 50 years trading and two commercial premises owned! Don't waste your time to get the… Read Full Review

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★☆☆☆☆

“DON'T WASTE YOUR TIME”

Written on: 11/06/2016 by Beebevi476 (1 review written)

Complete waste of time, they string you along, you pay for the valuation fee and then once you pay them they ask you question after question until they can find a reason not to lend. The process takes months and they have no intention on lending . I was putting down 35% deposit with a good income .  Please be warned there are much better options out there… Read Full Review

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★★★★★

“Amazing service!”

Written on: 18/05/2016 by gracekay1 (1 review written)

As first time buyers the process was a little daunting, however from beginning to end our broker at Aldermore was fantastic. The whole process was so much easier than I thought and everything was explained so clearly. What really helped was the initial conversation to obtain a decision in principal. We talked through all of our finances, or position,deposit etc and then we received the offer. We did actually then find a property which was a little over however this was just amended and all was… Read Full Review

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★★★★☆

“I've been with them for 3 years. I've never had a...”

Written on: 09/05/2016 by swTempleton132 (1 review written)

I've been with them for 3 years. I've never had a problem speaking to a human when I needed to. The Log in process is a bit too detailed/difficult to remember, but they do pay good rates of interest. If the log in on the website wasn't so convoluted - user ID + password + random question - I'd probably give them 5 stars… Read Full Review

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★☆☆☆☆

“Poor Service !”

Written on: 06/05/2016 by Spicey13 (1 review written)

Once they've got your money in their holding account they seem to very quiet. As other reviews have stated, getting through to talk to anyone is not an easy task. Even when I did get through it wasn't easy to find out what was happening to my account & their explanations for the delay in opening it were vague. I am quite concerned as I have requested an ISA transfer from another provider & that still hasn't happened. They say they have a large backlog of customers to deal with & this is often… Read Full Review

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★☆☆☆☆

“Very poor service, unable to get through on the phone,...”

Written on: 05/05/2016 by Rochewq64 (1 review written)

Took 5 days to get through on the phone, no reply to email and mailed forms took ages to arrive. Gave up in the end and went elsewhere to open an ISA, done on same day. Would not recommend Aldermore to anyone and will avoid them in the future… Read Full Review

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★☆☆☆☆

“Repeatedly failed to transfer ISA”

Written on: 30/04/2016 by rossng (1 review written)

Aldermore failed to transfer in my Cash ISA after multiple attempts. I was forced to wait weeks at a time, only to be informed that the transfers had failed for vaguely-specified reasons. After the third failure, they informed me that I had been slightly too slow to respond, and that I would have to open a new account at a much-reduced interest rate. To add insult to injury, the phone waiting queue to find this out was rather long. I would not consider banking with Aldermore in the future. I… Read Full Review

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★☆☆☆☆

“Loan Sharks masquerading as a reputable bank”

Written on: 02/04/2016 by Lloyd390 (1 review written)

Aldermore have every trick in the book to ultimately cost you money, they mess around at every phase of a mortgage process wanting this and that and then more. Totally unprofessional in every aspect, changing your solicitor so they get back handers from their "appointed" one. Fixed rate penalties are way above any other lender. Read all the reviews before approaching this company, try Colombian or Nigerian banks or mortgage companies as they will have more scruples and business ethics. All… Read Full Review

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★★★★☆

“Couldn't be more happier ”

Written on: 21/03/2016 by NeveahRyan233 (1 review written)

I went through a mortgage broker to secrure my new mortgage. My credit rating wasn't the best so therefore I knew the High Streer lenders would certainly reject me. My mortgage broker suggested Aldermore. The rates weren't the best but were by far the best away from the high street lenders. I was offered a rate of 3.98% fixed over 2 years which I was happy with due to my credit scoring circumstances. Aldermore were very quick and professional throughout; correspondence was excellent and I was… Read Full Review

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★☆☆☆☆

“Never ever use this banks Factoring service!!”

Written on: 03/03/2016 by Larsen39 (1 review written)

A factoring service that deliberately tried to sabotage my husbands business by withholding funds collected on invoices as they, in their opinion, decided that the business was going to fail. And when another factoring company were appointed they decided to levy ridiculous charges to end their agreement. Nothing short of disgraceful behaviour by a supposedly reputable company. Unfortunately they seem to employ people who have no idea of the business world, but have all the attributes of a bunch… Read Full Review

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★☆☆☆☆

“Rejected for spurious reasons”

Written on: 19/02/2016 by 418Fisher (1 review written)

Aldermore strung me along and ultimately rejected a mortgage for the strangest reason I've ever heard: I had too much of a good deal on the property I'm buying. Also wanted to charge a massive arrangement fee and talked themselves in circles trying to explain why charging me extra money is a good thing for me. A waste of time, and very untrustworthy… Read Full Review

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★☆☆☆☆

“Waste of time!!!”

Written on: 18/02/2016 by 109Patterson (1 review written)

Very quick with DIP il tell you that but after that its just a FLOP! After showing all the documents which are needed it was just barrier after barrier they wanted contract of employment or they were not happy with the gift for the deposit as it didnt meet their guidelines what a joke even though i was putting down more than 30% down i mean seriously take a break have a kit kat they say use seniour underwriters to do the application i mean come on they probably so old and grumpy and one foot in… Read Full Review

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★☆☆☆☆

“Conniving little sc@mbags”

Written on: 08/12/2015 by PeterD01 (1 review written)

I held a business bond with Aldermore for one year. At the end of the term I did nothing with it, assuming they would put it in a standard non-interest bearing account. 5 months later I needed the money for a strategic business opportunity and development. They said they had put my money in another bond and that it couldn't be touched for another 6 months. My situation "didn't fit their criteria". So as a result I cannot develop my business. If anyone believes banks are there to assist business… Read Full Review

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★☆☆☆☆

“Absolutely Shocking..... AVOID AT ALL COSTS. ”

Written on: 03/12/2015 by philcap1 (1 review written)

Read the reviews!!!!! .... We had a principal offer arranged in a day then Aldermore dragged out the process for 5 Months. The amount of questions asked was ridiculous and the fact that none of this was done in a timely manner, with obscure questions and random information asked for time and time again led us to believe they just didn't want to approve us. At least 75% of the information asked for could of be done so before the 'Offer in Principle' was granted. Eventually after given us 4… Read Full Review

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Willng88's Response to philcap1's Review

Written on: 08/12/2015

I agree, going through a commercial mortgage, they use a solicitor firm called Shakespearesmartineau and the amount of repeat questions and non required questions are ridiculous. Aldermore are no better refusing to believe their legal representation that i'm paying for is in the wrong. When a complaint was mentioned they6 asked additional questions which i had already answered and with dates from the same person.
Im having to raise a complaint this week as my vender is about to walk away

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★★★★★

“Excellent Service No Problems”

Written on: 11/10/2015 by xoOlson247 (1 review written)

I approached Aldermore after a friends recommendation. spoke on phone the UK center lady explained everything in simple terms. I have received all paperwork in a couple of days. Money I transferred from a Bank the same day I opened account was in my account next day. I great experience will continue to add funds and look at transferring more saving to them… Read Full Review

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★☆☆☆☆

“MORTGAGE... AVOID!!!”

Written on: 04/10/2015 by Llj15 (1 review written)

As first time buyers we were not aware of any details of how to purchase a home. Aldermore were quick to give us a decision in principle and also quick to take out our fee for the surveyor. Due to us taking out a loan BEFORE we even decided to buy the house (let alone go with Aldermore) this caused a disaster for us. We had the 5% deposit gifted to us from parents on the condition is doesn't go into our account until aldermore give us proof we are receiving a mortgage etc but aldermore just… Read Full Review

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★☆☆☆☆

“beware”

Written on: 23/09/2015 by r111 (1 review written)

what they call savings accounts are not actually accounts- they are fixed bonds. - it says "make an "intial deposit" but what they mean is you can only make one deposit and then you cannot get your money back out… Read Full Review

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★☆☆☆☆

“Do not open an account with this bank”

Written on: 20/09/2015 by Manning419 (1 review written)

Nothing but problems, unable to got to talk to anyone on the phone to sort things out. After two weeks trying to sort things out no progress… Read Full Review

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★☆☆☆☆

“Can't close account”

Written on: 17/09/2015 by SimonBerry (2 reviews written)

I opened a fixed rate account and didn't read the T&Cs - my mistake obviously! I had not put in the amount of money I wanted to so wanted so asked if I could add more - a big fat NO. So I asked if I could close the account - a big fat NO. I can however open another account and put the additional money into that, how stupid is that! Who makes up these stupid rules. So I'm left with an account with a bit of money in it for 2 years which I can't close! Do yourself a favour and go to another… Read Full Review

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★☆☆☆☆

“Can't close account”

Written on: 17/09/2015 by SimonBerry (2 reviews written)

I opened a fixed rate account and didn't read the T&Cs - my mistake obviously! I had not put in the amount of money I wanted to so wanted so asked if I could add more - a big fat NO. So I asked if I could close the account - a big fat NO. I can however open another account and put the additional money into that, how stupid is that! Who makes up these stupid rules. So I'm left with an account with a bit of money in it for 2 years which I can't close! Do yourself a favour and go to another… Read Full Review

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