Aldermore Reviews - www.aldermore.co.uk

Click here if this is your business
★★☆☆☆
2.3 / 5
38
34% of users recommend this
Click here if this is your business
  • Ease of use

  • Customer Service

? Ask our helpful community of experts about this product or company
Aldermore www.aldermore.co.uk - Ask a question now

Media Gallery for Aldermore www.aldermore.co.uk

Aldermore www.aldermore.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“simple transaction, no problems”

Written on: 10/06/2015 by Corneliusl347 (1 review written)

decided to open small fixed term savings account. Did it all online, simple process. Acknowledgements and preliminary paperwork arrived next day, further information a day later and this morning - only about 4 days after opening it - confirmation of deposit received and statement with account details etc. So far, so good, would recommend them on grounds of efficiency. Website easy to navigate and am impressed with simple and clear paperwork and documents. No complaints… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Worried For Nothing. Great Company”

Written on: 05/06/2015 by Xtcivirus (1 review written)

as with infoseeker I wanted to write a review that would balance the odds on what I found to be a great company. Working in an industry where we never get feedback other than bad, this settled my mind a little and I wanted to make sure the same didn't happen for these guys. After reading every review in here AFTER I had already paid my fees to Aldermore I started to panic with all the bad reviews. I refused to get excited about anything in regards to my house purchase. Something I should… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Katuk89's Response to Xtcivirus's Review

Written on: 09/06/2015

Hi can I just ask you how long your process took?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Mortgage Approved and all is well”

Written on: 11/05/2015 by infoseeker (1 review written)

In the interests of balance I decided to write a review after viewing others posts and asking questions of people here. I was referred to Aldermore by a whole of market mortgage broker I found with a google search after been refused a Mortgage by my high street bank due to some old but settled bad debts. I had in total 4 Defaults and 1 CCJ. All settled over a year ago and almost 6 years old. (these were partial settlements) I am a high earner. (almost 6 figures) employed in an established… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Lovely people, apalling service”

Written on: 30/04/2015

My husband and I are trying to open two Isa's with Aldermore. The sales team are enchanting and sold me the bank - the young man even said what a nice bank it was to work for. BUT the processing system was appalling. I filled in the form, and even rang the bank twice to ask advice, I did everything I was told. We move house 7 months ago, when I sent my husband and my driving licences to the DVLA asking to change our address, they put the name of our flat on his and only the number of our… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“to be avoided if possible”

Written on: 25/03/2015 by Ruiz200 (1 review written)

i applied for a buy to let mortgage they kept me in a dialogue for 13 week and then rejected me after charging me £800+ for a valuation fee they asked for information on a peacemeal basis over months a more organised service could have established whther i was eligible in a few days and saved me the expense and all the stress it is about time this sector of the market is regulated; they have a financial incentive to collect valuation fees and you have no easy recourse if they subsequently… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Danielwoodward's Comment

Written on: 09/06/2015

Same thing happened to my wife and I. They immediately did a survey after we signed the declaration and then charged us £500. They then rejected our proposal for a mortgage, although the advisor said that there wouldn't be a problem. We are currently sending in a complaint to them, after which we will contact the Financial Ombudsman. We may not get the £500 but its worth trying.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ruiz2000's Comment

Written on: 09/06/2015

I made enquires on what recourse i had and was told that since it was a "buy to let" mortgage there was no regulatory authority to complain to , it was effectively an unregulated market and i would have to pursue it as a civil matter which would involve solicitors fees so didnt pursue it. well good luck with your complaint, they should be held accountable for their appalling behaviour!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“Not a Bad Word to Say - All Positive - Mortgage Review”

Written on: 16/03/2015 by 295O'Neill (1 review written)

I discovered Aldermore by chance and was pleased to discover that they accept direct customers. I had been attempting to use a broker who was well below par, when Aldermore advised I could apply in person. The customer service and support was exceptional, I cannot fault the staff in any way and found them to be both professional and highly responsive. The process of obtaining a mortgage can be somewhat stressful, however the advisor I worked with responded to my emails quickly and effectively… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dickheads's Comment

Written on: 18/03/2015

Brilliant all the honest reliable bank all the negative people write about aldermore are not true they are here to help you with bad credit issues like me self bad credit issues this bank made my dream come true

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“not a way to treat customers”

Written on: 26/01/2015 by swashiewashy (1 review written)

taking money then no contact :(… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Infoseeker's Response to swashiewashy's Review

Written on: 30/01/2015

Can you give more info? How much money did you pay and to who? I just had an offer in principal within hours which makes me suspicious. Not handing money to anyone unless I know its 100%! I have some defaults going back 5years now but perfect payment on everything since. Still high street banks won't touch me for another year until they delete from my credit file.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Doggydo's Response to swashiewashy's Review

Written on: 05/02/2015

Wot a load off rubbish just agreed a Morgage with no problems wots so ever people are quick to critise this bank I don't no why I have a realy bad credit record and still the bank looked into my case and never judged me and lent me money

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Swashiewashy's reply to Doggydo's Comment

Written on: 14/02/2015

thats the whole point of having a point of view/review, they are not all the same turkey, ya probably work for them

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Swashiewashy's Response to swashiewashy's Review

Written on: 05/02/2015

We were agreed on principal straightaway then after paying fees, and way down the line of buying a new property, within hours turned down, think the solicitors and Aldermore are v v close ;)
I would seek it in writing guaranteed the money even after survey etc

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Infoseeker's reply to Swashiewashy's Comment

Written on: 23/02/2015

Did you have to use brokers suggested solicitor? seems they won't accept known ones from the high street.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Swashiewashy's reply to Infoseeker's Comment

Written on: 27/02/2015

sadly yes which also does not seem correct

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Infoseeker's reply to Swashiewashy's Comment

Written on: 07/04/2015

Did you get the formal mortgage offer and then have it retracted or did you not get past the principal offer?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Swashiewashy's reply to Infoseeker's Comment

Written on: 13/04/2015

we had the offer made and they retracted after we paid fees etc just before signing

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 8 Comments
★☆☆☆☆

“Aldermore NEGATIVE DISHONEST ”

Written on: 10/01/2015 by Mathewcoker (1 review written)

NEGATIVE NEGATIVE NEGATIVE!!!! I've had a mortgage for 7+ years never missed or been late on a payment. My credit was not perfect when we applied for a mortgage as previously I had borrowed from a payday loan company (I would not do this again). I was honest with Aldermore from the beginning printed off a copy of my credit report they even did a credit check. Once this was done they sent out a mortgage offer. We found a property which we had an offer accepted on. Aldermore asked for £300+… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Swahy1234's Response to Mathewcoker's Review

Written on: 03/02/2015

Hi not nice wot they do did u go through a broker ??

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Davem72's Response to Mathewcoker's Review

Written on: 19/03/2015

I had the same problem even though I went through a broker, I have now lost not only the £500 for the survey (£300 for a survey that you cant see or £500 for one that you can) but £27500 that I paid at auction for the 10% deposit. I am now taking legal proceedings against them.

The process took 7 weeks to come to this despite having the offer in the 1st week.

Pease all who experience this report them to the financial conduct Authority

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Infoseeker's reply to Davem72's Comment

Written on: 23/03/2015

Did you have a Mortgage in principal with them or an actual offer? seems very strange to risk going to buy an auction property with a bad credit company. Putting down 10% would scare me to death. if its none refundable I would personally not risk anything unless its 110% bullet proof.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ar84's Response to Mathewcoker's Review

Written on: 05/03/2015

This really worries me now, My broker decided to use aldermore as I have just recently separated form my husband to try and get me on the property ladder, I have made an offer its been accepted, I have the decision in principle but waiting for them to complete a valuation, I do have debts but are all paid and up to date, never had a pay day loan and it just seems to be taking forever to get the valuation done

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Infoseeker's reply to Ar84's Comment

Written on: 07/04/2015

Did you get any further with the House purchase?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 5 Comments
★★★★★

“Mortgage”

Written on: 31/12/2014 by Jasmine16 (4 reviews written)

Mortgage went through without any problems and very quickly. The rate was very good, paperwork was quick and after care was great. So far so good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Mortgage disaster”

Written on: 27/11/2014 by Tranmere (1 review written)

Do not touch these clowns with a barge poll.took 5 mins for a decision in principle will accept any one for decision in principle then blow you out at the end for a reason beyond human life.took my valuation fee of £280.then valued the property at £74000.which is 1000 below there lending criteria oops thats what broke the camels back so they say..high st bank 3 months earlier valued the property at 100.000.shocking experience.decision in principle means nothink with them.they are an absoloute… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Helpful bank that does say yes”

Written on: 15/08/2014 by iuDominguez296 (1 review written)

Found new home was looking for mortgage LTV 30% declined by Coventry BS but no idea why had credit cards thought that might be reason so called Aldermore and they do what they say look at each individual case. I apparently had a unpaid gas bill due to error on British Gas account showing on Experian as default. Aldermore saw this but took into account this was out of the norm and asked me to explain. I had this removed from credit file and sent confirmation to them. I am now living in my dream… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fixed Rate Savings”

Written on: 14/08/2014 by 381Romero (1 review written)

I invested money with Aldermore Via the internet/cheque for 1 year with a fixed rate bond last year. I phoned Aldermore on the day it expired to check that they had the transferre details, which they had. The full amount ( with interest) arrived into my bank within a few days. It seems to me that it is fine to invest money, but may be a different story (reading the reviews)if you wish to borrow money. At present I am thinking of saving again with Aldermore as their interest rate is quite good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrendous experience.”

Written on: 01/08/2014 by 67Ayers (1 review written)

Hi I too have had the exact same issue. Agreed in principle, paid all the fees, they advised that the formal offer would be out within 13 days. After TWO MONTHS due to "high work loads" they came back to ask further questions (first of all as good as accusing me of living in the property still for ridiculous reasons) I overcome that hurdle only for them to come back to me to decline the mortgage because I had not provided drawings and architects reports for the home improvements I wanted to do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ Unprofessional/inappropriate questions.Felt like a...”

Written on: 30/07/2014 by Zackaryn476 (1 review written)

My partner and I applied for a mortgage ( 80% LTV). I have over 100k in savings and wished to take a second buy to let property with my partner. Because my partner is in Rented accommodation I was asked questions around Aldermore's concerns that my same gender partner would be living in the property. Where they came up with this information is beyond me. I own 4 properties myself, and it would make more financial sense to have him live with me- but they came this conclusions and wanted this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Business Savings - lightning fast opening & running on...”

Written on: 10/07/2014 by Larson262 (1 review written)

There are lots of negative reviews here, but I must say I am very impressed with Aldermore with their Fixed rate on Business Savings Account and the process of opening an account -completely online. Opening an account was very very easy and it even generated an account no: and sort code straight away so that I could do the transfer, so effectively a 1 year fixed saving account was up and running under an hour. I would strongly recommend this product to anyone. It is shame that people have bad… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“75 emails and 6 months later.....”

Written on: 17/05/2014 by Patricia1990 (1 review written)

they have just released a substantially lower offer than expected. A remortgage with no issues should be through in 30 days. Their decision making does not make sense. This is not a bank for the feint hearted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Emailmeseventyfivetime's Comment

Written on: 12/06/2014

75 emails,you're so full of it.. What a blatant lie 75 emails ha ha

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“The Bank that doesn't seem to like to say Yes”

Written on: 13/05/2014

I have dealt with mortgage lenders for over 20 years and cannot come up with any past experience which has left me in such belief as to the lack of logic and common sense in their decision making. It gives you the impression that they really don't want to lend. Having read other reviews and now been part of the experience, I wouldn't want to try Aldermore again for fear of being left high and dry. Not a pleasant experience! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“*Aldermore is awful*”

Written on: 19/03/2014 by MeredithMiranda1968 (1 review written)

This refers to their invoice finance section of the business, I have just tendered my notice due to absolute terrible customer service I received and constant fee's,for which they had to agree to allow me to leave without any added costs (The only good thing they have done). I wanted to know more about this bank so did a wee bit of research, firstly this bank was the first to be issued with a banking licence for over 100 years (By the the tories) and guess what they are based overseas and like… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor and incompetent”

Written on: 08/10/2013 by Lizntrevor (1 review written)

After over 4 months,and 60 phone calls through our agent, and offer being made, today they have without explanation decllined the offer. Very poor service. Would definately never deal with them again. We were told we could make the offer on the property and have now had to withdraw, costing almost £1000 in fees. Would not recommend to my worst enemy. Aldermore..?? AlderLESS..!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Standingupformyrights's Response to Lizntrevor's Review

Written on: 25/02/2014

I've just had exactly the same issue. Gave them all the facts at the start of the process, mortgage agreed in principle, but after many weeks of jumping through hoops and almost £1000 in fees they decline based on information they had at the outset. Absolute disgrace! Suffice to say I've started the complaints procedure and have contacted the FCA. My advice is walk away from these jokers!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Infoseeker's Response to Lizntrevor's Review

Written on: 07/04/2015

When you say you had an offer made then declined later on did you have an actual mortgage offer based on the property you were buying or was it just an offer in principal and never made the next step after surveys etc? Thanks.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★☆

“Very satisfied , good and competitive”

Written on: 03/10/2013

I like the very efficient way they go about selling the products on offer. With competitive rates they compete with the bigger banks. I have no hesitation in recommending Aldermore!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview