Aldermore Reviews - www.aldermore.co.uk

Click here if this is your business
★★☆☆☆
2.0 / 5
29% of users recommend this
Click here if this is your business
  • Ease of use

  • Customer Service

? Ask our helpful community of experts about this product or company
Aldermore www.aldermore.co.uk - Ask a question now

Media Gallery for Aldermore www.aldermore.co.uk

Aldermore www.aldermore.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Helpful bank that does say yes”

Written on: 15/08/2014 by iuDominguez296 (1 review written)

Found new home was looking for mortgage LTV 30% declined by Coventry BS but no idea why had credit cards thought that might be reason so called Aldermore and they do what they say look at each individual case. I apparently had a unpaid gas bill due to error on British Gas account showing on Experian as default. Aldermore saw this but took into account this was out of the norm and asked me to explain. I had this removed from credit file and sent confirmation to them. I am now living in my dream… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fixed Rate Savings”

Written on: 14/08/2014 by 381Romero (1 review written)

I invested money with Aldermore Via the internet/cheque for 1 year with a fixed rate bond last year. I phoned Aldermore on the day it expired to check that they had the transferre details, which they had. The full amount ( with interest) arrived into my bank within a few days. It seems to me that it is fine to invest money, but may be a different story (reading the reviews)if you wish to borrow money. At present I am thinking of saving again with Aldermore as their interest rate is quite good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrendous experience.”

Written on: 01/08/2014 by 67Ayers (1 review written)

Hi I too have had the exact same issue. Agreed in principle, paid all the fees, they advised that the formal offer would be out within 13 days. After TWO MONTHS due to "high work loads" they came back to ask further questions (first of all as good as accusing me of living in the property still for ridiculous reasons) I overcome that hurdle only for them to come back to me to decline the mortgage because I had not provided drawings and architects reports for the home improvements I wanted to do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ Unprofessional/inappropriate questions.Felt like a...”

Written on: 30/07/2014 by Zackaryn476 (1 review written)

My partner and I applied for a mortgage ( 80% LTV). I have over 100k in savings and wished to take a second buy to let property with my partner. Because my partner is in Rented accommodation I was asked questions around Aldermore's concerns that my same gender partner would be living in the property. Where they came up with this information is beyond me. I own 4 properties myself, and it would make more financial sense to have him live with me- but they came this conclusions and wanted this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Business Savings - lightning fast opening & running on...”

Written on: 10/07/2014 by Larson262 (1 review written)

There are lots of negative reviews here, but I must say I am very impressed with Aldermore with their Fixed rate on Business Savings Account and the process of opening an account -completely online. Opening an account was very very easy and it even generated an account no: and sort code straight away so that I could do the transfer, so effectively a 1 year fixed saving account was up and running under an hour. I would strongly recommend this product to anyone. It is shame that people have bad… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“75 emails and 6 months later.....”

Written on: 17/05/2014 by Patricia1990 (1 review written)

they have just released a substantially lower offer than expected. A remortgage with no issues should be through in 30 days. Their decision making does not make sense. This is not a bank for the feint hearted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Emailmeseventyfivetime's Comment

Written on: 12/06/2014

75 emails,you're so full of it.. What a blatant lie 75 emails ha ha

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“The Bank that doesn't seem to like to say Yes”

Written on: 13/05/2014

I have dealt with mortgage lenders for over 20 years and cannot come up with any past experience which has left me in such belief as to the lack of logic and common sense in their decision making. It gives you the impression that they really don't want to lend. Having read other reviews and now been part of the experience, I wouldn't want to try Aldermore again for fear of being left high and dry. Not a pleasant experience! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“*Aldermore is awful*”

Written on: 19/03/2014 by MeredithMiranda1968 (1 review written)

This refers to their invoice finance section of the business, I have just tendered my notice due to absolute terrible customer service I received and constant fee's,for which they had to agree to allow me to leave without any added costs (The only good thing they have done). I wanted to know more about this bank so did a wee bit of research, firstly this bank was the first to be issued with a banking licence for over 100 years (By the the tories) and guess what they are based overseas and like… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor and incompetent”

Written on: 08/10/2013 by Lizntrevor (1 review written)

After over 4 months,and 60 phone calls through our agent, and offer being made, today they have without explanation decllined the offer. Very poor service. Would definately never deal with them again. We were told we could make the offer on the property and have now had to withdraw, costing almost £1000 in fees. Would not recommend to my worst enemy. Aldermore..?? AlderLESS..!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Standingupformyrights's Response to Lizntrevor's Review

Written on: 25/02/2014

I've just had exactly the same issue. Gave them all the facts at the start of the process, mortgage agreed in principle, but after many weeks of jumping through hoops and almost £1000 in fees they decline based on information they had at the outset. Absolute disgrace! Suffice to say I've started the complaints procedure and have contacted the FCA. My advice is walk away from these jokers!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Very satisfied , good and competitive”

Written on: 03/10/2013

I like the very efficient way they go about selling the products on offer. With competitive rates they compete with the bigger banks. I have no hesitation in recommending Aldermore!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worse mortgage experience of my life!”

Written on: 01/10/2013 by mccracken.craig (1 review written)

I recently tried to take out a remortgage with Aldermore and had a complete nightmare. In a nutshell they kept on telling me they only needed a little more information a bit at a time for two/three months, they told me they required various surveys like asbestos etc which I had to pay for. Then because they were so unbelievably slow I had to pay for a new survey and to retype the offer. In the end the whole process took around 5 months and I had paid them around £3000 in various fees and I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Suzysnoozy's Response to mccracken.craig's Review

Written on: 02/04/2014

I am 7 weeks into the application process, and despite having an almost immediate agreement in principle, I am no further forward. It is something new every few days. Employers reference, only sent by them at week 5, saying the home report was 2 days out of date at week 4, and the latest, they want evidence of credit I have recently settled, but are unwilling to accept that as I have paid off these various accounts I can no longer access/log into them. It has cost me £1379 so far, and despite now being 3 weeks from entry I still do not know if I am getting the mortgage. I feel I am too far into the process to withdraw.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“COMPUTER SAYS NO!”

Written on: 14/09/2013 by russell85 (1 review written)

WEBSITE TIMES OUT AFTER NO TIME AT ALL. WEBSITE EXPERIENCING FAULTS PLEASE TRY AGAIN LATER. WEBSITE ERROR.. WEBSITE FORM REFUSES TO ACCEPT PASSWORD DISPITE FULFILLING ALL REQUIREMENTS. TOTAL FUDGING DISASTER. WHAT A WASTE OF TIME. THEY HAVE PROMISED TO SEND A FORM BY POST BUT I AM NOT THAT CONFIDENT THAT THEY WILL BE ABLE TO DO THAT.THEY DON'T REALLY DESERVE MY BUSINESS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Twowheelsbetter's Response to russell85's Review

Written on: 27/01/2014

I don't really trust your ability to correctly navigate a website due to your poor grammar, spelling and MISUSE OF UPPERCASE CHARACTERS

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Russell85's reply to Twowheelsbetter's Comment

Written on: 19/03/2014

GeT a LifE

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Still waiting for my money to be returned”

Written on: 31/07/2013 by Upsetandfurious (1 review written)

on the 28th June 2013 my fixed term ended. If you do not say that you want your money returned, by default it will go into another interest bearing account. What happened with me was that I returned the form asking for the money to be paid into my account. Apparently this form was not completed correctly and the money has been tied up again. After two letters both of which were not acknowledged I wrote a letter of complaint and I will hear within 10 days of the outcome. I am still waiting. Do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“phone answering system non existant”

Written on: 20/04/2013

I have been hanging onto the phone for two times for 1/2 hr today to try and get my fixed rate account maturing tomorrow into a fixed rate ISA.....they just don't answer the phone it is a complete nightmare. the email system apparently also takes 3 days...too late for me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Meistergarfio's Comment

Written on: 08/05/2013

So you waited with your investment until the last minute and are blaming the bank for not opening the account quick enough? How is your disorganisation their fault? Sorry to break this to you, but you losing out on the 3 days interest is entirely your fault.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fifelife's Comment

Written on: 19/08/2013

With your condescending tone, you must work for the bank. If the bank answered the phone, then there wouldn't be a problem would there. As for THREE days to action an e-mail. That's just ludicrous.
As somebody in the process of searching for a reliable saving's account, this review and your comment, will have me looking elsewhere.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★☆

“Cash ISA very efficient Bank”

Written on: 29/03/2013 by Levy835 (3 reviews written)

We have held a Cash ISA with Aldermore for the last 2 years and they have been excellent. There correspondence is very clear and simple, their service excellent. Even down to when we left the transfer out of our funds were completed without any hiccup and they kept us informed with short informative newsletters. It was a refreshing change not to be bombarded with junk mail in every correspondence. If the interest rate was still favourable I would still be with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Faulty computer system”

Written on: 26/03/2013

I wanted to open an account to deposit money, but - when I got to the end of a long registration process - their system told me that it could not interact with my regular bank's. My bank said there was no reason why. If Aldermore can't get the basics right so that they can take money in, what chance is there of getting money out! So they didn't get my money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Nightmare lender!”

Written on: 20/03/2013 by Rose3 (1 review written)

From withdrawn offers at last minute to being unable to submit business due to their computers not being compatible with latest windows releases! How this lender expects to gain respect on intermediaries when consistently wasting time everyone's time and money is beyond me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely terrible, poor communication, staff are useless”

Written on: 04/03/2013 by OMPayne (1 review written)

Do not believe the glowing reviews on Aldermore's website. The bank staff do not seem to know what they are doing. Customer service is very poor… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Cannot Have Pension Paid To Aldermore Account”

Written on: 16/11/2012 by DavidFriend1 (1 review written)

DWP cannot pay State Pensions into Aldermore accounts! This is because Aldermore is NOT a Clearing Bank. The Department for Work and Pensions said "we do not recognise the name of the Bank" - which was quite worrying. They said the sort code 20-19-90 actually refers to a different bank. After a long phone call, DWP first agreed to enter the sort code, account number, and payment reference; but later I got another letter saying they could not pay my Pension because "we have no agreement with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WASTE OF TIME AND MONEY”

Written on: 15/11/2012

Absolutely awful bank! Never ending questions and after proving all the required, the valuation came outrageously low. I sent comparables of other flats in the same building and they withdrew the offer!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jame007's Comment

Written on: 15/09/2014

You are right. Absolutely waste of time and money. I had a similar experience.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview