Canterbury Conservatories Reviews - www.canterburyconservatories.co.uk

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Latest Reviews

★☆☆☆☆

“conservatories4u reseller for K2 conservatory...”

Written on: 11/05/2011 by htsl1pp3r2 (3 reviews written)

conservatories4u reseller for K2 conservatory manufacturer.my experience from start of delivery not within 5 miles. no complete parts list,cill no joiners,panels2mm short in each panel,spacers 18mm no 16mm wallplate 2 different sizes1x110mm 1x 100mm,corner post 36mm short, eaves beam 36mm too long, wall plate 36mm too long,spar cappings 10mm too long,flashing tape 14 foot supplied for 50 foot conservatory.polycarbonate roof sheeting not square ie 740mm top 750mm bottom, no end closures… Read Full Review

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★☆☆☆☆

“Does anyone have any idea how to contact cantabury...”

Written on: 15/04/2011

Does anyone have any idea how to contact cantabury conservitories as i can not get through please let me know thanks… Read Full Review

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Mikeym666's Comment

Written on: 15/04/2011

NO, you cant. They have gone. Please address your concerns to Staffordshire Trading Standards, and if you took finance, informa the finance company under Section 75 of the Consumer Credit Act.
<br/>Good luck, i too am experiencing this issue.
<br/>
<br/>Mike

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★☆☆☆☆

“OK, it seems as if CC have gone bust. Into...”

Written on: 05/04/2011

OK, it seems as if CC have gone bust. Into administrtaion in November and gone by March, anyone with incomplete work has my sympathy. Anyone without independant warranty (like me) and has finance through Barclays (BPF) needs make a claim under Section 75 of the Consumer Credit Act to BPF, keep at it as Barclays are playing hard ball… Read Full Review

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Ntejevo's Comment

Written on: 06/04/2011

Hi
<br/>
<br/>Do you happen to have any contact details for their administrators?
<br/>
<br/>Thanks
<br/>
<br/>Nat

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Mikeym666's Comment

Written on: 08/04/2011

No Dan, sorry. I am just another customer who has been left to pick up the pieces. I contacted Cosumer direct a few week ago, and Staffordshire Trading Standards called me back and requested various items of documentation. I think the best course of action will be to contact consumer direct and trading standards. Good luck
<br/>
<br/>Mike

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★★☆☆☆

“Just had our conservatory completed by Canterbury...”

Written on: 30/03/2011 by Barders1938 (1 review written)

Just had our conservatory completed by Canterbury Conservatories Limited. Ordered December 2010 finally completed 22nd March 2011. Totally agree with other reviews on this site. Customer service is non-existent, plenty of false promises but rarely a call back. They are issuing with the order an insurance backed guarantee with Consumer Protection Association (CPA) which we duly sent off after completion and this morning we have received a letter from the CPA stating they are no longer a… Read Full Review

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★☆☆☆☆

“Canterbury Conservatories, just like most people in...”

Written on: 10/03/2011

Canterbury Conservatories, just like most people in this thread, i too have been experiencing problems with this outfit. We finally have a completed conservatory which seems OK, however dealing with them is painful, Tim, Bob and Co. have interesting ways to deal with customers. The main problem is the lack of warranty, the website details that they use IWA, IWA do not issue warrantees for CC. Staffordishire Trading Standards are very, very interested to hear from customers so my advice is to… Read Full Review

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Guest's Comment

Written on: 26/05/2011

Canterbury Conservatories are / were part of the Burnden group.

These now see to have morphed into K2 Conservatories, who, despite having the same phone number (0800 2988 500), deny they are anything to do with Canterbury.

Basically, it's just a bunch of cowboy rip-off merchants who get away with their nasty little scams by changing company names (for example they were Kesterwood conservatories for a brief period in 2010 before changing back to Canterbury), changing mangaing group names, going into administration etc.

Burnden are associated with Vital Solar Energy (who take credit card payments for Canterbury), Vital are based at Burnden House in Blackburn.

Strangely enough, Vital Solar Energy are NOT listed at companies house.

Curioser and curioser, if you phone VSE (01254 296 000) and ask to talk to Canterbury, you'll be put through to K2.

AVOID LIKE THE PLAGUE

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★☆☆☆☆

“Ordered Conservatory in January, very little contact...”

Written on: 10/03/2011

Ordered Conservatory in January, very little contact once contract is signed, they do not provide any information and will not call you back despite repeated phone calls and emails for progress updates, fortunately conservatory is not yet built so just have to go through the pain of trying to get my deposit back. Even my request to cancel my order is now being ignored with no responses. Wish me luck… Read Full Review

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★☆☆☆☆

“Their service is department is the worst in the world,...”

Written on: 05/03/2011 by andyoliver (1 review written)

Their service is department is the worst in the world, the fob you off with repeated lies. I have now waited in on 7 different days for their engineer to attend to fix a faulyy french door. They don't turn up, they never ring up to let you know & don't ring back when they say they will. The service department is a total waste of space they always promise that they will attend next time and never do. Their warranty is worthless because no one ever turns up. They ignore all your complaints, if… Read Full Review

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★☆☆☆☆

“I wouldnt even recommend these people to my worst...”

Written on: 17/02/2011

I wouldnt even recommend these people to my worst enemy. ThE mistake we made was trusting and thinking they were connected with B&Q and not reading reviews first. They seemed very nice and willing to help to begin with, but now 4 months on, we still have a leaking conservatory with nails and wires Sticking out here and there and a terrible draught.we have been constantly calling to get a response and have received so many empty promises. BE CAREFUL, BE VERY CAREFUL!!… Read Full Review

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★☆☆☆☆

“Very poor service once contract is signed. ”

Written on: 17/02/2011

Very poor service once contract is signed.
After signing and paying deposit, service extremely poor - false promises, no reply, and roof leaks, window locks issues, guttering issues… Read Full Review

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★☆☆☆☆

“ifr you want disaster from day 1 chhose this company...”

Written on: 10/01/2011

ifr you want disaster from day 1 chhose this company they are a costly waste of space and anyone using them must be bonkers
roof leaks doors dont fit floor is unlevel a complete shambles… Read Full Review

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★☆☆☆☆

“I first had dealings with Canterbury...”

Written on: 09/12/2010

I first had dealings with Canterbury Conservatories(K2) in May 2009 as I wanted my conservatory built and ready for August.The sales manager and surveyor were very efficient so that I was happy for the work to go ahead.BIG MISTAKE.
Every stage of the erection process was behind schedule;I was on the phone so frequently asking when the next stage would occur that the telephone staff knew my voice,and kept assuring me that I would have a call back.I never did.
Having been told that this… Read Full Review

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★☆☆☆☆

“I couldn't reccomend Canterbury Conservatories to...”

Written on: 29/09/2010

I couldn't reccomend Canterbury Conservatories to anyone after the problems we have had with this company since the start of our conservatory installation works in February 2008.

We have had to raise county court papers to get things moving and are still trying to resolve outstanding issues even now in September 2010.

Main issues;

They failed to deliver the agreed specification and changed the design without prior notifcation or our approval. We only realised the design had changed after… Read Full Review

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★★★☆☆

“It seems there are two conservatory companies calling...”

Written on: 14/08/2010

It seems there are two conservatory companies calling themselves Canterbury Conservatories, one is linked to The Burnden Group and K2, their website is www.canterburyconservatory.com The other appears to have no links to this group at all, and has the following website www.canterburyconservatories.co.uk. It seems all the problems people are having stems from the company linked to K2 and The Burnden Group. The other company, who have just given us a very good quote and we are likely to be… Read Full Review

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Ex Employee's Comment

Written on: 27/09/2010

I found this review not helpful because... they are obviously not aware that there is only one canterbury conservatories registered at cannock or blackburn, same company same product same problems. If you are going to spend thousands then spend 15-20 pounds on a search of the company, the same as doing a HPI on a car. If you like surfing 10 minutes on the net would give you all the info you need. Some of the recent positive comments are only promoting their interest free packages, whether you pay for it now or later you still have to pay !!

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★☆☆☆☆

“I now have a conservatory that the roof vent has just...”

Written on: 12/07/2010

I now have a conservatory that the roof vent has just fallen out! I ordered my conservatory in November, and after 13 various visits to my house, the conservatory is still pretty unusable. I have a glass roof, which leaks, the guttering is a joke and when it rains the water is going down the wall, and thats causing my neighbours problems. Now the roof vent is brokern. It slammed shut, and I had alook just now and the whole of the upc has come apart and the glass is just balancing in the… Read Full Review

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★★★★☆

“I've just had a conservatory installed by Canterbury...”

Written on: 17/05/2010

I've just had a conservatory installed by Canterbury Conservatories.
Ok it's a couple of months late as their salesman said we didn't need planning permission when in fact we did (Canterbury paid for both the certificate of lawfulness and planning consent) and the building suppliers didn't send the bricks on time so the groundworks were all a bit late, but the product was installed yesterday, it looks fine, the guys who installed it were very hard working, very polite and did a great… Read Full Review

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★★★★☆

“have contract for free celsius performance glass plus...”

Written on: 29/03/2010

have contract for free celsius performance glass plus £500 b@q gift card .have the celsius glass but no gift card after 6 six weeks.phone every week and get a busy line nobody phones me back. will i get the gift card only steve cooper knows that/???????????… Read Full Review

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★☆☆☆☆

“Do not have your windows or anything done with this...”

Written on: 25/03/2010

Do not have your windows or anything done with this company, they haven't been going for 26 years as they went in to liquidation 2 years ago!. Had my windows fitted with them in Jan 10 only to find the glass was not squared up the frames didn't fit properly, wrong bathroom glass, the list is endless.
Trying to get them to reply to you is a nightmare, they don't. They came out to fix everything after 8 weeks of me ringing them only to fixed so much as they didn't order everything they needed… Read Full Review

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★★★★★

“WE WOULD LIKE TO THANK CANTERBURY CONSERVATORIES, FOR...”

Written on: 18/03/2010 by alexanderreed (2 reviews written)

WE WOULD LIKE TO THANK CANTERBURY CONSERVATORIES, FOR AN EXCELLENT JOB, FROM
THE INITIAL MEETING WITH PAUL THE SALES PERSON, SARAH AT THE OFFICE FOR KEEPING US INFORMED, THE BUILDERS AND THE FITTERS, WERE BRILLIANT, THE GLASS
ROOF IS REALLY NICE, WE ARE VERY HAPPY WITH OUR NEW CONSERVATORY AND WOULD HIGHLY RECOMMEND, MY FRIENDS. THE £500.00 FLEXIBLE FINANCE PLAN ENABLE US TO GET THIS DONE, AND WE DON!T HAVE TO PAY UNTIL NEXT YEAR… Read Full Review

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G51Shopaholic's Response to alexanderreed 's Review

Written on: 29/03/2010

I found this review not helpful because...sounds like a sales pitch and not a genuine customers comments.
<br/>
<br/>Canterbury Conservatories (part of The Burden Group) went into Administration in Jan 10.
<br/>
<br/>Why are the now Trading as K2 Conservatories and ignoring the customers who have BIG problems.

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★★★★★

“just had a large P shaped conservatory fitted by...”

Written on: 16/03/2010 by gillsblue (1 review written)

just had a large P shaped conservatory fitted by Canterbury, have to say from the time spent with the designer to the supply and final fitting, everthing has gone well, if i had any queries they were dealt with by the desgner or installation manager quickly and effectively.The performance glass roof recommended was certainly a good suggestion, such an advantage over the poly roofs.I used the % free facility through Barclays and will not have to pay any of the balance for another 12 months, this… Read Full Review

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★★★★☆

“The product Quality and price of a Canterbury...”

Written on: 11/03/2010 by ashford (1 review written)

The product Quality and price of a Canterbury Conservatory which includes a full Installation, is unbeatable, If any potential customers wish to visit an Installation, in the area they live, this can be arranged, because there are many HAPPY customer out there, who are very pleased, Unfortunately all companies have customers who just cannot be satisfied… Read Full Review

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G51Shopaholic's Response to ashford's Review

Written on: 29/03/2010

I found this review not helpful because...
<br/>I signed &pound;22,000 contract
<br/>Canterbury Conservatories changed the roof design without our knowledge
<br/>Canterbury Conservatories took over 1 yr to build my conservatory.
<br/>Canterbury Conservatories charged us for planning & designing an extension and they used our drawings & planning.
<br/>Oct 08 floor too high, base concrete too thin- conservatory dismantled and rebuilt.
<br/>
<br/>WE JUST WANT WHAT WE PAID FOR!

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