Fallen Hero UK Online Shop Reviews - www.fallenhero.co.uk

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★★★★★
4.5 / 5
92% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Recommend”

Written on: 18/09/2014 by garycole (15 reviews written)

Just received my T-shirt Lacoste size L and it fits me perfectly. Both price and customer service was very good… Read Full Review

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★★★★★

“Amazing company i have been a member for years”

Written on: 11/09/2014 by wacar (1 review written)

Great company had a bit of a problem but never the customer service was brilliant the adviser was on hand to answer my questions with my problems, thanks allot … Read Full Review

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★☆☆☆☆

“poor customer service. do not pay with PayPal. ”

Written on: 19/05/2014 by ClaytonSchmitt (1 review written)

I made my first order with Fallen Hero a month ago,where I ordered quite a few various items. After trying these on I found 3 items needed returning. I returned these with the free post number and address given. After a week I received an email saying my items had been checked and a return payment had been made to my PayPal account and would show within 5 to 7 days. 3 weeks on I have been informed by PayPal that the funds did not clear their account and I will have to contact Fallen Hero to… Read Full Review

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Star45's Comment

Written on: 21/05/2014

fallenhero has gone into administration. i return some goods but become suspicious when their website was down 3 days in a row so i did a search online and found out they are no longer trading. I hope they honer this return but i will speak with my credit card because you should be covered by the card if these things happen. I paid through paypal too so im hoping this does not complicate things

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Fallenherofashionstore's Comment

Written on: 26/05/2014

Hi

Thank you for your review I can confirm that the Fallen Hero stores have closed down but this has not affected the website and all refunds will be honoured and this is taking place as we speak. The refunds will take a little longer but each customer will receive an e-mail after the refund.

Kind regards

Customer services

Fallen Hero

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★☆☆☆☆

“Worst online retail ever”

Written on: 10/05/2014 by Angrycustomerglasgow (1 review written)

Would not even give it a star but was mandatory ! Have sent a few emails now regarding if parcel has been shipped too no reply the number on there site rings out! But quick enough with taking the cash defo wont be using again if parcel does even arrive! Had no tracking number ithere for parcel last day of waiting before going about getting my money bad which is probaly going to be a hassle ! Avoid… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 02/05/2014 by 101Griffin-Alt (1 review written)

My order cancelled without any explanation and still waiting for my refund! They dont even reply to my emails!! One of the WORST customer service I've ever had!… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 19/02/2014 by alissaw123 (1 review written)

I purchased a Item what cost £80 from this company which didnt fit so i sent it back which cost me £8.95 then days days later I received the jacket back with a letter saying that the jacket didnt have its tag on, but when I first received it the tags were already off and just in the bag and they also said the garment smelt stongly of tobacco which is total nonsense and just an excuse as all I did was try it on and then I packed it and sent it back.so when I received the jacket back I phoned… Read Full Review

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★★★★★

“Brilliant”

Written on: 12/01/2014

First time I have used the fallen heros website. But placed an order and was received within 2 days items all correct. Will be using them again :-)… Read Full Review

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★☆☆☆☆

“The worst service I've ever seen!”

Written on: 03/08/2013

I made my first order on Saturday and I received it on Wednesday!a week ago I've made the second order for 280USD and I'm still waiting, they took money but I've received even email that my order has been shipped!I wrote 2 messages to their customer service on Wednesday and Thursday and nobody answered!They don't ship my order and don't want to give my money back!… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 07/06/2013 by vwdiesel (1 review written)

I recently placed my first order with Fallen Hero UK They were extremely fast in shipping my items and very quick to respond to emails. There site was very functional and a pleasure to browse. I will definitely do more business with them in the future… Read Full Review

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★☆☆☆☆

“They are asking photo ID for US orders !!!”

Written on: 28/02/2013

I placed an order on 2/15 and my credit card charged over $300 for this order. They sent me an email asking my photo ID. I asked why they answered it with a nonsense reply, stating that they need to see my photo ID (which has my signature and home address on it, and I don't know who will use this information. I checked my creidt card statement that they charged the money on the 2/16 and they were shipping a billing address. I purchased a lot from Europe and this is the first time I am… Read Full Review

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Fallen Hero's Comment

Written on: 12/03/2013

We do have security procedures in place to protect our customers. With first time international orders we do occasionally require proof of identification, please note this does not necessarily have to have your signature on and once the ID has been received and approved we do not retain the information and identification will not be required for future orders.

Our customer services team are always happy to help with any queries.

Fallen Hero

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★★★☆☆

“site kept crashing! ”

Written on: 24/11/2012

as shopping on this site as came across it and it looked a nice site and easy to navigate! Untill trying to purchase! Kept crashing! So thought would try next day! When the item i wanted had gone up £20! :-(… Read Full Review

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Fallen Hero's Comment

Written on: 28/11/2012

I am sorry to hear you experienced an issue when trying to place your order, please contact customerservices@fallenhero.co.uk and we will be happy to help you with this and honour the original sale price.

We look forward to hearing from you.

Fallen Hero Team

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★★★★☆

“Good customer service”

Written on: 20/09/2012

I do not wish to add more thank you very much… Read Full Review

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★★★★★

“Very satified customer”

Written on: 16/09/2012

I ordered a shirt online, but ordered the wrong size, so I returned it and Fallen Hero exchanged it swifty and without hassel. I'm very pleased with my purchase, good quality shirt… Read Full Review

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★★★★★

“very good”

Written on: 15/09/2012 by scooby59 (1 review written)

very good indeed ,fast delivery. overall...Recommended. Thank you… Read Full Review

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★★★★★

“Excellent service”

Written on: 12/09/2012

An excelent range of products at reasonable prices. Delivery times are fast and reliably delivered… Read Full Review

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★★★★★

“Great service”

Written on: 11/09/2012

Great service with prompt delivery woul recommend fallen hero to anybody. … Read Full Review

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★★★★★

“Good service as always!”

Written on: 10/09/2012 by ralphbeevers88 (1 review written)

I ordered these T-shirts from Fallen Hero and they arrived the next day as stated. I have shopped at Fallen Hero quite regularly and the service has been faultless, with no problems dealing with refunds or returns. They stock some great brands and the website is easy to use - recommended!… Read Full Review

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★★★★★

“From the UK to NZ, Fantastic ! ! !”

Written on: 10/09/2012 by lintball (1 review written)

I rarely purchase outside of eBay for online shopping but the item I wanted was only available to a few online stores. No only did Fallen Hero have the item I wanted but it also came on sale ! With this in mind I though well theres my commercial loss lowered should I not receive the item. My second concern is authenticity which again is a gamble shopping online. I did some online research which came up with this website being legitimate and rated well by online shoppers. Friday night when I… Read Full Review

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★★★★☆

“I am satisfied”

Written on: 08/09/2012

I am very satisfied. The info provided from the description on the site about the chino, helped a lot. Especially, the info about the straight fit made me choose this instead of something else. It fits awesome! I fully recommend "fallen-hero" and its products… Read Full Review

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★★★★★

“Wide choice and great sales.”

Written on: 08/09/2012

I started shopping on the Fallen Hero website about a year ago since then I have emigrated to Australia and was delighted to find out that Fallen Hero delivered to Australia which has been my saving grace as clothes such as G-Star, Replay, Diesel etc aren't as easy to find over here and they are also extremely expensive to purchase in Australia. A bit of a rip off in my opinion! Also being 6ft4" in height I like that Fallen Hero stocks a range of jeans such as G Star and Replay in a 36" leg… Read Full Review

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