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Following comments added to reviews for this company we have written this message to set out the facts.
We have investigated the reviews that have been left for this company and are satisfied that there has not been any suspicious activity. We take complaints very seriously and will always investigate upon reciept of a valid complaint.
Further, in the strongest possible terms we would like to state that there is no way that any company could pay to have reviews added, or deleted from their page on our site. We are a completely independent review site.
The Advanced Group (Scotland) Ltd take customers services very seriously, we currently enjoy between FORTY & SIXTY recommendations from previous customers every week this makes up a large amount of our lead intake.
We employ a twelve person customer care team and they all have a sole aim in supplying great customer service to our valued customers.
All our products and labour are covered under our ten year guarantee and are guaranteed for ten years!!
If you should experience any problems with your products please call our dedicated customer care line directly.
The department Manager is Mr Gary Adkin who is more than willing to help any genuine customers with any genuine problems.
Written on: 03/09/2015 by StuHarper (1 review written)
Triple glazing units work well but mahogany surrounds and sills were a mess. Plywood used instead of solid timber for Ingos, (Seen better on old tea chests). Various marks on the veneer that cannot be hidden. Nailgun used for fixing so that finish looks like woodworm! Sills supplied were not deep enough on two windows so a 2" piece of timber was added to cover over the gap! Original sills were made from stair treads and were perfect. What was fitted was very shoddy. Accuracy of workmanship… Read Full Review
Written on: 21/05/2015 by Pamela28 (1 review written)
Was very unhappy with the service I received from Advanced I'll leave this thought with potential new customers and suggest that they read other reviews before making a decision about using this company… Read Full Review
Written on: 18/03/2015 by nora1108 (1 review written)
Delighted with installation of 15 triple glazed windows. The salesman was brilliant,very patiently explaining everything and providing overall assurance without any sales pressure. The fitting team were fantastic,very courteous and respectful of our home making sure furnishings etc were covered. They even took extra care in the bathrooms to make sure no damage to tiles around the existing facing. One small hitch was resolved very quickly with no disruption and minimum of fuss. All in all a very… Read Full Review
Written on: 09/11/2014 by Carr21 (1 review written)
Recently got new windows and doors fitted by this group and cannot faulty the service. From the moment the sales rep visited she was polite, friendly and did not bombard you with all the usual unnecessary sales talk. We were happy with the price and guarantee. We were informed by the surveyor that one of the doors we picked cold not be fitted due to size and he was very helpful in advising us of alternatives. Could not fault the fitters they worked over 2 days. Although there was a slight… Read Full Review
Written on: 04/11/2014
My wife and I employed the services of advanced group window to replace our worn out upvc windows. My first wish was for wooden windows as I detested the shiny discoloured plastic look of our old windows. The chappy who came out to us convinced me that wood was not the way to go and that the pvc windows had come a long way since we had our old ones put in. I have to say I was really bowled over by the energy demonstration and the look of the samples and opted for the upvc triple windows. The… Read Full Review
Written on: 18/10/2014 by Maxwellhouse (1 review written)
We contacted Advanced at the start of the year for a price for a new door. All options were explained and no hard sell was involved and we would highly recommend them, the door was installed quickly and with no mess. Because of the service we have returned and had a further door fitted, all done by phone and again it was done totally to our requirements and fitted quickly. We had a slight issue with the handle and a call to the installation team had someone straight out to sort it. My only… Read Full Review
Written on: 09/10/2014 by classless (1 review written)
We had several windows, front & back doors & patio doors fitted in the time stated . The workmen were professional & considerate. The bonus from Advanced was the Building Warrant & architect's drawings included in the price which then made the products cheaper than the 4 alternative companies contacted… Read Full Review
Written on: 07/10/2014 by Keith2014 (1 review written)
We had 3 windows put in upstairs for a very good price, the guys came in were very professional and did a good job and tidied up afterwards. Couple of days layer noticed a cracking in one if the windows. Phoned advanced and a fitter was sent out with a replacement within the week. Service was excellent… Read Full Review
Written on: 04/10/2014 by Thegriswalls1 (1 review written)
Just had 11 triple glazed windows and 2 doors installed by advanced and we must say we are very very impressed by the quality of product and overall service from this company. We like others decided to get 4 quotes from various companies but advanced totally stood out from the others on price,quality,performance and guarantee... Which is 15 years..!!! From our initial phone call to the sale representative who was a delight to deal with and put our mind at ease regarding our concerns about… Read Full Review
Written on: 02/08/2014 by zoGreenwood134 (1 review written)
we had 6 so called tripled glazed windows installed from this company about 2 months ago and had nothing but bother. the customer services rubbish. they are not interested to repair. they got our money but guarantee not worth the paper written on. James McDonald … Read Full Review
Written on: 15/07/2014 by bubs1408 (1 review written)
We had a tilt and turn window fitted last year, all fine until on windy days we found a draft. No problem they said....man alive could not be further from the truth. They have now made it worse, the gap for the draft is bigger and the window so tight we struggle to open it Sash windows fitted in another room in April this year....now July and still waiting for them to be finished.... AVOID this company if you like a quality finish and good after sales service… Read Full Review
Written on: 09/06/2014 by MrsFNewton (1 review written)
I must admit that I had much fear and low expectations about taking the plunge and getting my old double glazing replaced. I am the first to admit that my preconceptions were unfounded. At least that was my experience with the Advanced Group Window company. They were professional, helpful and made the whole process a breeze. And the windows fitted were far beyond the quality of other manufacturers. I thought windows were windows, all the same. But thanks to the surveyors demonstration I know… Read Full Review
Written on: 21/04/2014 by Alldino (1 review written)
I have had my new triple glazed goods and windows for almost a year and still can't open some windows or my front and patio doors. I have lost count of the times I have called their maintenance department and been promised a solution or even an explanation but as yet I don't have either. I have had the worst experience and would definitely not recommend this company!!… Read Full Review
Written on: 25/02/2014 by ottomar (1 review written)
We have recently had Triple Glazing installed from the Advanced Group in East Kilbride,I must admit I dont usually don't write reviews but I really felt that I wanted too as from start to finish it was amazing!!! I made a quick call to them (scrappage advert) and made an appointment and the salesman was great...no pressure and a good fair price delivered (not like some companies that start at rediculous prices but always leave with a much lower price...mmmmmhhh...strange, anyway we went for it… Read Full Review
Written on: 18/02/2014
I am so delighted with the new windows you have installed on the 5th of September. Your workmen were very proficient and completed a fantastic job. Also, the plasterer who corrected some minor damage we had on the red sandstone brickwork. Also, a big thanks for being flexible with the installation date, which helped me greatly. I would not hesitate in recommending your company in the future. Yours Faithfully… Read Full Review
Written on: 17/02/2014 by davelyall (1 review written)
I contacted the Advanced Group about some Double Glazed windows and actually got triple glazed windows for our home. They were personable and polite and not pushy like the old stereotype and when their team arrived to install our windows, they were on time and they really worked hard and they polite and just worked away and got the job completed in about 6 hours to fit all of our windows and they cleaned up after themselves.Our windows have been in for about 3 months now and no problems. I… Read Full Review
Written on: 10/12/2013 by FrustratedlyDissappointed (1 review written)
Got new windows and was so delighted decided to invest in new front and back doors. While fitting the doors and for months afterwards lots of problems including getting locked out of the house at night. My biggest disappointment is the appalling customer service. Advanced group customer services hard to get hold of, never return calls , guys turning up and not doing job properly, the next guy slagging the previous worker off. The amount of time spent on the telephone or having repeat visits… Read Full Review
Written on: 12/10/2013
Had new triple glazed windows installed by Adcanced Group in June. I can have nothing but praise for the company, from the salesman who came, to the guys who installed the windows, excellent service !! The cost was great too, well within my price range. The finishes on the window sills look great, a light oak colour, which fits in with my decor. All in all I am really impressed, having had a good summer, will need to wait till through the winter to see if they make a difference to the… Read Full Review
As rated by our community of reviewers
" Quality product, installed well, other stuff not so good! " Read More
Written by Kdonoghue
" Not quite perfect " Read More
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