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The Advanced Group (Scotland) Ltd take customers services very seriously, we currently enjoy between FORTY & SIXTY recommendations from previous customers every week this makes up a large amount of our lead intake.
We employ a twelve person customer care team and they all have a sole aim in supplying great customer service to our valued customers.
All our products and labour are covered under our ten year guarantee and are guaranteed for ten years!!
If you should experience any problems with your products please call our dedicated customer care line directly.
The department Manager is Mr Gary Adkin who is more than willing to help any genuine customers with any genuine problems.
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Written on: 16/05/2016 by i_hamilton_battlefield (1 review written)
I was recommended Advanced Group to replace an old tired bathroom window. My friend is a trusted contact for these things as he is an architect and has high standards. From my initial call, to the prompt visit by the sales person, the subsequent survey and the final installation Advanced were highly impressive. The whole process took approx two weeks from first contact til last and when the job was fitters were polite, friendly, and very professional. I am delighted with the finished product… Read Full Review
Written on: 18/04/2016 by Caldor (1 review written)
5 years ago we had a new conservatory built by Advance which is now our favourite room in the house, so when it came to replacing our front door and bedroom window we had no hesitation of phoning Advane who sent out their Salesman, he was very helpful/knowledgeable and not pushy at all, we have now been fitted with a beautiful composite door and triple glazed bedroom window, we are completely satisfied so much that I got the same salesman out again and are now waiting to get all my windows… Read Full Review
Written on: 08/04/2016 by alexirvine (2 reviews written)
Last month we had new double glazed units installed throughout our house. We would like to advise you that we are absolutely delighted with them. The fitters who completed the job were fantastic and a credit to your organisation. They left no mess at the end and tidied up as they went along, and we would recommend them to anyone. We would also like to say that your salesman, was first class in his dealings with us, and helped us in making our decisions. Overall, we are highly satisfied… Read Full Review
Written on: 18/03/2016 by Gilliankerr73 (1 review written)
Excellent service from the meeting with the person I dealt with who explained everything in detail and got to within my budget. The window fitters provided a great job and worked on longer hours to complete the job. no hassle whatsoever. I would certainly recommend Advanced as great value for money and great service… Read Full Review
Written on: 17/02/2016 by smithb1987 (1 review written)
I had 10 triple glazed windows and triple glazed French doors installed on the 25/26th of January. Fitters came early on both mornings and worked throughout the day without any breaks. Both fitters were very friendly and said they had been in the business for nearly 20 years. As was expected with a relatively large job there were a few issues, some of which were fixed on the same day of the installation and the rest on the two subsequent visits. Throughout the time of getting the windows… Read Full Review
Written on: 07/01/2016 by Shoebox64 (2 reviews written)
Absolutely delighted with the high quality triple glazed windows and doors that were installed. We immediately felt the difference in the house with much better sound insulation, warmer feel and they look great as well. The installation was done with great skill and minimal interruption considering the size of the job. We had very little making good even the two rooms we had which had tiling right up to the window frames did not need very much tidying up afterwards, the tiles remained in… Read Full Review
Written on: 10/11/2015 by Studeb (1 review written)
the administration and installation of the work was carried out timeously and efficiently at all stages. the windows are proving to make a initial difference to the feel of the house and we look forward to a more comfortable winter… Read Full Review
Written on: 03/09/2015 by StuHarper (1 review written)
Triple glazing units work well but mahogany surrounds and sills were a mess. Plywood used instead of solid timber for Ingos, (Seen better on old tea chests). Various marks on the veneer that cannot be hidden. Nailgun used for fixing so that finish looks like woodworm! Sills supplied were not deep enough on two windows so a 2" piece of timber was added to cover over the gap! Original sills were made from stair treads and were perfect. What was fitted was very shoddy. Accuracy of workmanship… Read Full Review
Written on: 21/05/2015 by Pamela28 (1 review written)
Was very unhappy with the service I received from Advanced I'll leave this thought with potential new customers and suggest that they read other reviews before making a decision about using this company… Read Full Review
Written on: 18/03/2015 by nora1108 (1 review written)
Delighted with installation of 15 triple glazed windows. The salesman was brilliant,very patiently explaining everything and providing overall assurance without any sales pressure. The fitting team were fantastic,very courteous and respectful of our home making sure furnishings etc were covered. They even took extra care in the bathrooms to make sure no damage to tiles around the existing facing. One small hitch was resolved very quickly with no disruption and minimum of fuss. All in all a very… Read Full Review
Written on: 09/11/2014 by Carr21 (1 review written)
Recently got new windows and doors fitted by this group and cannot faulty the service. From the moment the sales rep visited she was polite, friendly and did not bombard you with all the usual unnecessary sales talk. We were happy with the price and guarantee. We were informed by the surveyor that one of the doors we picked cold not be fitted due to size and he was very helpful in advising us of alternatives. Could not fault the fitters they worked over 2 days. Although there was a slight… Read Full Review
Written on: 04/11/2014
My wife and I employed the services of advanced group window to replace our worn out upvc windows. My first wish was for wooden windows as I detested the shiny discoloured plastic look of our old windows. The chappy who came out to us convinced me that wood was not the way to go and that the pvc windows had come a long way since we had our old ones put in. I have to say I was really bowled over by the energy demonstration and the look of the samples and opted for the upvc triple windows. The… Read Full Review
Written on: 18/10/2014 by Maxwellhouse (1 review written)
We contacted Advanced at the start of the year for a price for a new door. All options were explained and no hard sell was involved and we would highly recommend them, the door was installed quickly and with no mess. Because of the service we have returned and had a further door fitted, all done by phone and again it was done totally to our requirements and fitted quickly. We had a slight issue with the handle and a call to the installation team had someone straight out to sort it. My only… Read Full Review
Written on: 09/10/2014 by classless (1 review written)
We had several windows, front & back doors & patio doors fitted in the time stated . The workmen were professional & considerate. The bonus from Advanced was the Building Warrant & architect's drawings included in the price which then made the products cheaper than the 4 alternative companies contacted… Read Full Review
Written on: 07/10/2014 by Keith2014 (1 review written)
We had 3 windows put in upstairs for a very good price, the guys came in were very professional and did a good job and tidied up afterwards. Couple of days layer noticed a cracking in one if the windows. Phoned advanced and a fitter was sent out with a replacement within the week. Service was excellent… Read Full Review
Written on: 04/10/2014 by Thegriswalls1 (1 review written)
Just had 11 triple glazed windows and 2 doors installed by advanced and we must say we are very very impressed by the quality of product and overall service from this company. We like others decided to get 4 quotes from various companies but advanced totally stood out from the others on price,quality,performance and guarantee... Which is 15 years..!!! From our initial phone call to the sale representative who was a delight to deal with and put our mind at ease regarding our concerns about… Read Full Review
Written on: 02/08/2014 by zoGreenwood134 (1 review written)
we had 6 so called tripled glazed windows installed from this company about 2 months ago and had nothing but bother. the customer services rubbish. they are not interested to repair. they got our money but guarantee not worth the paper written on. James McDonald … Read Full Review
As rated by our community of reviewers
" The best double glazing " Read More
" Our Conservatory Is Exactly As We Wanted It " Read More
Written by Adorno_Shore
" My husband and I are pleased " Read More
Written by AyalaPL
" Impressive product and service " Read More
" 5 Windows and a composite door " Read More