Manchester Window Factory Reviews - www.manchesterwindowfactory.co.uk

HEAD OFFICE: 129, Deansgate, Manchester, M3 3WR, MIDLANDS: 3, Brindley Pl, Birmingham, B1 2JB SOUTHERN : 17, Hanover Square, London, W1S 1BN
★★★★★
4.9 / 5
1708
99.5% of users recommend this
  • Value For Money

Description (provided by business)

Manchester Window Factory (HeadOffice CenturionHouse 129, Deansgate ManchesterM3 3WR) We promise not to sit in your house for hours on end reeling out a sales spiel which will only serve to insult your intelligence. Over the years, our business has grown organically through word-of-mouth. While most other companies in our sector are sales-driven, striving to reach their targets each week, our ethos is to focus on the customer, not the sales, as, in the long term our customers do our selling for us. We take pride in our after-sales service too. Again, by looking after the customers we have, we don't have to spend thousands each week on advertising. In today's internet age, the true reputation of a company can be found at the click of a mouse. We take pride in our reputation and strive each day to ensure our customers keep coming back and saying nice things about us.

Summary


Media Gallery for Manchester Window Factory www.manchesterwindowfactory.co.uk

Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk

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Latest Reviews

★★★★★

“Conservatory roof North London”

Written on: 03/08/2015 by PandL.Chambers (1 review written)

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MWF replaced our old polycarbonate conservatory roof with a new self-cleaning antisun roof. The work was completed in two days to a very high standard. The new roof looks amazing and has totally transformed the room. It is no longer as noisy when it rains and the general look of it is much improved. At just over £7,000 (it's a fairly large area) it worked out at third of the cost of a new one. None of the other companies seemed interested in the work or didn't seem to know what they were… Read Full Review

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★★★★★

“Great service! Couldn't be happier!”

Written on: 29/07/2015 by katiehalstead (1 review written)

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I had my front door and one bedroom window replaced today by Manchester Window Factory. From start to finish, their service was excellent. Before contacting these guys, I spoke to several other companies. Unlike their competitors, Manchester Window Factory did not go through all the pantomime tactics of starting at a ridiculous price and then reducing it depend on how much resistance you put up! Manchester Window Factory gave me a fair price right from the off and then reduced it slightly to… Read Full Review

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★★★★★

“Could not be happier”

Written on: 28/07/2015 by Bobby.R-M20 (1 review written)

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We found MWF through the reviews on various websites and have been very happy with our purchase. All the staff members are really helpful and seem to want to keep you happy. Because they are family-run everybody seems to know everybody else and they work well as a team. Very happy and will be back for the back and side windows and patio door in the new year… Read Full Review

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★★★★★

“Fantastic company from start to finish. Highly...”

Written on: 26/07/2015 by barryhewitt (1 review written)

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We really are impressed with the quality and service from MWF. From the initial consultation, through to installation and after sale care we couldn't ask for a more professional company. the person I dealt with  came to our house to discuss our requirements and offer advice were needed. There were no pushy sales tactics (which we had from a few other companies). We booked eight windows, two doors and full fascias, gutters and downpipes. Everything was confirmed in writing by email, and the… Read Full Review

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★★★★★

“Well organised”

Written on: 26/07/2015 by James_Spencer (1 review written)

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From start to finish we have been very impressed with MWF. They arrive when they say and everybody seems to have the customer's best interests at heart. We used them based on my parents' recommendation, but from the great reviews we have read, and from the service we received, it's easy to see why they have such a good reutation going back a good number of years… Read Full Review

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★★★★★

“conservatory transformation”

Written on: 25/07/2015 by F.Haynes (1 review written)

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we had our old plastic roof fully replaced with a new solar active glass roof and the space has been totally transformed. Just sat in it this morning, the sun is out and it's nice and cool and bright. Sooooo happy we chose to have this done at a fraction of the cost of a full replacement. Thanks MWF… Read Full Review

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★★★★★

“Solidor and Ultimate patio”

Written on: 21/07/2015 by C..Wright (1 review written)

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We ordered a new solidor fron door (rosewood) and ultimate patio with secure by design locking (rosewood outside and whie inside) from them. The doors took four weeks to be made and installed and they look really good. The firm has been very good with us and took all the rubbish away when they finished… Read Full Review

By Alexmorton

Written on: 21/07/2015

Thank you for this review.
We always remove all rubbish from site, unless specifically requested not to do so. Where possible, all old frames and glass are recycled.

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★★★★☆

“Good but had to wait”

Written on: 21/07/2015 by jasrhondda (1 review written)

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Overall, the service and qulaity have been outstanding. Can't praise the wrokmen highly enough. They were well organised, clean and hard working. The windows and doors look great too and feel very "sturdy" What let mwf down was the length of time I had to wait...almost five weeks. Other companies could do the job in two weeks and were cheaper but I wanted to use MWF because of their good name. I would use them again but would hope that they employ more staff then as time is often of the essence… Read Full Review

By Alexmorton

Written on: 21/07/2015

Please accept my apologies for not being able to accomodate your installation sooner. I am pleased that you have, nevertheless, been pleased with your purchase.
In the, generally, busier Spring and Summer months, we do tend to have a slightly longer lead-in time. As we don't subcontract the work out, we don't simply bring in more fitters when we are busy (like many of our competitors do). Short-term, this would be better for business as we could increase our productivity in those months. In the long term, however, using sub-contracted labour can lead to problems as the standard may not be up to our expectations.
If your next installation is time-critical, speak to me directly and I will see what can be done. We value our customers and want to ensure they keep coming back.
Thank you for your review and continued support.

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★★★★★

“Nice job lads, many thanks!”

Written on: 20/07/2015 by aeForsyth1990 (1 review written)

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We chose your company after some research and were impressed by the number of favorable comments by others and we were not disappointed.The company was helpful, not at all pushy and gave us a straightforward and reasonable price for the job.The fitters were professional and polite, very tidy, and there was no damage to the decor around the windows. All the rubbish was removed efficiently. Our house was a very awkward job being old with all different sized windows including sashes, on three… Read Full Review

By Alexmorton

Written on: 21/07/2015

Thank you for this review. Again, it's great to hear that the lads have been doing their jobs so well and keeping our customers happy.

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★★★★★

“Aftersales service”

Written on: 19/07/2015 by MrEugeneWilson (1 review written)

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The staff are all very helpful and care about good customer care. We had intended to write a review earlier but never got around to it. We called the Birmingham office to report a fault on a patio door lock keeper and got a call back within 20 minutes. They had a service engineer here the same day and the problem was resolved. No ifs, no buts, just excellent service. Very pleasing… Read Full Review

By Alexmorton

Written on: 19/07/2015

Thank you for this review. I will pass on your remarks to my staff. I am pleased to hear this myself as customer satisfaction is key to our success.

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★★★★★

“A wonderful company”

Written on: 18/07/2015 by colinhood55 (1 review written)

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Delighted with the service and communication. Called regularly by the owners throughout to ensure we were happy with things. Installation team are very polite and hard working and only stopped for 30 minutes for lunch, otherwise they didn't stop from 8am to 5pm. So happy with our purchase after a bad experience with a national kitchen company last year. A breath of fresh air!… Read Full Review

By Alexmorton

Written on: 19/07/2015

Thank you for this review. I appreciate it's a difficult decision when choosing companies to do work on tyour home. I had a bad experience with a kitchen company myself a few years ago, so I know what it's like. All of our guys work for us and are instructed to take the time required to ensure high customer satisfaction levels. Ultimately, this works in our favour too, as our customers tell their family and friends about us.

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★★★★★

“Full house conservatory in London”

Written on: 18/07/2015 by taylorpaulN1 (1 review written)

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We were initially impressed by the great reviews and then by the presenatation from the owner. We acquired a range of quotes from a range of companies, from local to national. The professionalism of MWF is what really swung the order their way and the fact that they did not attempt to "close the deal" with ridiculous discounts and gimmicks. We required full replacement of all our window and doors, as well as replacement frames and roof to our old conservatory. We saw from their website that… Read Full Review

By Alexmorton

Written on: 19/07/2015

Thank you for this review. It is our policy to not offer silly gimmicks or try to pressurise people to buy from us. We don't need to use those tactics as we rely on our many satisfied customers to promote our business for us through word-of-mouth

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★★★★★

“Excellent service”

Written on: 18/07/2015 by G.Weston (1 review written)

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All goods arrived as promised and installed to a very high standard. Have recommended mwf already. Expensive but good value for money IMHO… Read Full Review

By Alexmorton

Written on: 19/07/2015

Thank you for this review. I ma pleased to hear you have been so happy with the service

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★★★★★

“Replacement glass roof and frames in Nottingham”

Written on: 12/07/2015 by BandF-Osman (1 review written)

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We contacted their Midlands office to arrange a quote to replace our tired, old frames and roof to our conservatory and were visited by one of the brothers who own the company the next day. Really productive meeting and were left feeling that we were dealing with a company who would listen to what we want and deliver on their promises. As the sales process matched the excellent reviews we had read about, we proceeded on the night and the work was scheduled for three weeks later. The whole job… Read Full Review

By Alexmorton

Written on: 12/07/2015

Thank you for this review. Replacement conservatory frames and roofs are the fastest growing products in our range currently. Polycarbonate roofs are now, pretty much, a thing of the past. Lots of people are taking advantage of recent advancements in glass technology to give their old conservatory a new, more useful, lease of life.

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★★★★☆

“10 windows 2 doors”

Written on: 12/07/2015 by brenadacollins (1 review written)

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We have just had 10 windows and 2 Solidors installed by MWF at a cost of £7445.00. The work has been completed to a high standard and we are generally pleased with the product. What let the installation down slightly was that a 4 day slot ended up being 5 days which meant I had to take an extra day off work. I appreciate these things happen, and that there were some unforeseen extra works (for which they did not charge extra), but it was still an inconvenience. Generally though, we are happy… Read Full Review

By Alexmorton

Written on: 12/07/2015

Thank you for thsi review.
Please accept my apologies for the inconvenience the extra day's work has caused you. The issue itself was unforseen and needed to be addressed. Thank you for mentioning that we did not charge extra for this, as most other companies would have done. We try our best to keep our customers happy at all times, so I chose to waive the cost of this as compnesation for the inconvenience it caused. I think that, between us, we found an amicable solution.
It's great to hear that you would be happy to use our services again.

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★★★★★

“Great people and products”

Written on: 12/07/2015 by William.G.Lloyd (1 review written)

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All of the staff members from directors to office staff and fitters alike are all very helpful and personable. They each seem to aware of your particular installation and of your requirements. The process went smoothly and the quality of the products themselves match the excellent service. Here is a compant which really seems to care about its customers, unlike the faceless larger nationals who are only there to serve themselves, it seems. Well done to all the team. You have another happy… Read Full Review

By Alexmorton

Written on: 12/07/2015

Thank you for this review. Glad to hear everybody has been doing their job well. Our customers satisfaction levels are extemely important to us.

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★★★★★

“Thank you so much”

Written on: 08/07/2015 by sandycartwright (1 review written)

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After a recent break in we were very keen to find the most secure sliding door on the market. Of all the double glazing companies out there it was ONLY Manchester window factory that could offer us the prestigious Secured by design accredited patio door. We were given the option to go for the enhanced security features which we readily accepted as there wasn't a huge variance in price. Not only is the product far superior to others we have seen but their installers were of the highest calibre… Read Full Review

By Alexmorton

Written on: 12/07/2015

Thank you for this review and for highlighting the security features on our products. It's great to hear that the fitters are representing the company so well. We respect the fact that, when customers order from us, they are trusting us with their most valuable possession-their home

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★★★★☆

“Manchester Window Factory”

Written on: 08/07/2015 by partridgeah (0 reviews written)

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When selecting a double glazing company to work in your house what to know is that they are honest,reliable and have the skills to complete a good job. Then you want a fair price for a quality product. What you find with many companies is a lot of stupid deals which inspire no confidence what so ever. Manchester Window Company have just Double Glazed my house, they were easy to deal with, inspired confidence when they quoted by understanding my needs an quoting a fair price for a quality… Read Full Review

By Alexmorton

Written on: 12/07/2015

Thank you for writing this review. We don't do gimmicks or daft "discounts" which everybody knows are pre-loaded. We respect our customers and try to give a fair price for the level of product and service we offer

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★★★★★

“Highly Recommended”

Written on: 06/07/2015 by HeatonChapelRichard (1 review written)

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I have used Manchester Window Factory twice now and are more than happy with the professional and quality of the work : the last time that I used Manchester Window Factory was to replace two side windows, and also to remove existing patio doors, build a replacement brick wall and fit new windows : throughout the process, Manchester Window Factory involved me in the decision making, presenting various options and kept me up to date with progress : Manchester Window Factory even went out of there… Read Full Review

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★★★★★

“Windows and back door in Leicester”

Written on: 05/07/2015 by terry_Q (1 review written)

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Very good service from start to finish from this company. Easy to deal with. Personable, professional fitters who respected my property and left the house clean when they finished each day's work… Read Full Review

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