Manchester Window Factory Reviews - www.manchesterwindowfactory.co.uk

Centurion House, 129, Deansgate, Manchester, M3 3WR
★★★★★
4.9 / 5
100% of users recommend this
  • Value For Money

Description (provided by business)

Manchester Window Factory (HeadOffice CenturionHouse 129, Deansgate ManchesterM3 3WR) We promise not to sit in your house for hours on end reeling out a sales spiel which will only serve to insult your intelligence. Over the years, our business has grown organically through word-of-mouth. While most other companies in our sector are sales-driven, striving to reach their targets each week, our ethos is to focus on the customer, not the sales, as, in the long term our customers do our selling for us. We take pride in our after-sales service too. Again, by looking after the customers we have, we don't have to spend thousands each week on advertising. In today's internet age, the true reputation of a company can be found at the click of a mouse. We take pride in our reputation and strive each day to ensure our customers keep coming back and saying nice things about us.

Summary

Manchester Window Factory

Head Office

Centurion House

129, Deansgate

Manchester

M3 3WR


Media Gallery for Manchester Window Factory www.manchesterwindowfactory.co.uk

Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk

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Latest Reviews

★★★★★

“If only all tradesmen were of that standard!”

Written on: 30/10/2014 by lauredt (1 review written)

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I would recommend Manchester Windows to anyone. We had 13 windows, 2 patio doors and a new front door installed. The whole experience with them was faultless. Unlike national companies, they do not ask when you and your partner will be home for them to visit and quote. There was no pressure selling. The quote came through on time, was a good price and contained enough details (we'd also been given brochures) to make an informed decision. The installation team was really good: polite… Read Full Review

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★★★★★

“beautiful Solidor”

Written on: 28/10/2014 by thechopper (1 review written)

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we just had a stunning chartwell green solidor fitted by mwf. the new door looks amazing and is really sturdy. we enquired about it after reading reviews on it and read that they do them. it was m0re expensive than the rockdoor but feels more 'substantial'. the neighbours have all commented on it and i think they may be selling a few more soon… Read Full Review

By Alexmorton

Written on: 28/10/2014

Glad you like it. I have exactly the same door myself at home and it looks beautiful. The Solidor range is the best on the market and we are very pleased to be a distributor.

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★★★★★

“It's difficult to know what to add to all the glowing...”

Written on: 28/10/2014 by pastorale2 (1 review written)

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It's difficult to know what to add to all the glowing reviews. As others have said, there was no pressure and that was a big thing for us. One of the two brothers who own the firm came to visit, went through some design ideas and emailed us a quote to consider in our own time. The fitters arrived in a smart van and worked well as a team to complete the install in three days, just as promised. They use good quality products and the fitters don't rush to get it done (and they don't sit around… Read Full Review

By Alexmorton

Written on: 28/10/2014

Thanks for taking the time to write this review. Again this highlights our attitude of not putting our customers under pressure to buy on the spot. We would rather our customers took their time come to the correct decision for them, rather than rushing something and regretting it later. The stigma attached to the industry is rightly justified by the many companies out there which employ these tactics. It's a shame, because we all get tarred with the same brush.
Anybody looking for a quote "without the bull" please give us a try. If we were not as good as our word, there would be many people coming back on to these forums to shout about it.

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★★★★★

“Recommended by a friend”

Written on: 27/10/2014 by Colin.Armstrong (1 review written)

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MWF were recommended to us by a friend and we have been delighted with the work. All the staff are really helpful and go out of their way to ensure the work is done to your satisfaction. After a nightmare experience with a local guy last year we were really wary. We dreaded the usual sales pitch and were terrified of getting a bodge job again. The new windows and arched porch look great and we have just ordered the back windows and door off them for December. We have asked for the same team and… Read Full Review

By Alexmorton

Written on: 28/10/2014

Sorry to hear you had such a nightmare previously. It's really difficult choosing the right company for any major project, so a recommendation from a friend is usually best. Not everybody has that, so it's still difficult. These forums are great for good companies and for potential customers, because they know they have a voice should a company not measure up to the hype.
If any of our customers wish to see work that we have completed locally to them, we can always find addresses for them to go and have a look at. If they want to, and our customers are agreeable (which they almost invariably are), we can even arrange for them to go and speak to other customers. We are happy to arrange this before they have even asked us out quote, if that's what they would like.
We are very, very confident in our products and service which is why we will never try the old-school hard-sell tactics that so many others do. We have a large database of happy customers who do our selling for us.

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★★★★★

“Fantastic Quality, Service & Price.”

Written on: 26/10/2014 by jdnw (1 review written)

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A fantastic job all around. Hat's off to all at Manchester Window Factory. The team from sales to installation engineers have made the whole process of removal to fitting of new windows, doors, soffits and fascia's a very easy and peace of mind transaction. As a toolmaker myself, it was a credit to see installation engineers using tools such as angle protractors. A skill that is only used to get the exact angles. Everyone in the area have commented on the neatness and quality of work carried… Read Full Review

By Alexmorton

Written on: 26/10/2014

Thanks for taking the time to write this review. The guys do take their time to make sure the job is done properly; that's how we get the repeat business and recommendations. Glad to hear everything went well and, yes, please do recommend us.

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★★★★★

“Great communication”

Written on: 25/10/2014 by S.MathersM20 (1 review written)

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The new windows and doors look great and we could not be more pleased. What really struck about MWF was how well organised everything was. We had regular calls from head office before, during and post installation to make sure we were happy and to keep us updated on our order. This is a really well run family firm who deserve their great reputation IMO… Read Full Review

By Alexmorton

Written on: 26/10/2014

Thanks for this review. Good to hear we are on top of everything. We like to keep in contact with our customers to ensure that they are happy every step of the way.

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★★★★★

“The right choice”

Written on: 25/10/2014 by karl.naysmith (1 review written)

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Choosing the right window company was a real headache. We had saved for three years to have the work done and really didn't want to get ripped off. We didn't really have any recommendations from friends so had to go it alone. The reviews on MWF were great so we asked them to quote. I don't know why, but I was really surprised when they didn't try to pressure us. We had that with another two companies and it was really off putting. Because everything added up we gave them the contract… Read Full Review

By Alexmorton

Written on: 26/10/2014

I know that getting double glazing quotes can be quite stressful. It's really misleading when salespeople start off with one price and then keep dropping it - it results in a lack of trust. We never have and never will do that. We try to be open honest with our customers and give them the best advice we can. We find that most people find that approach refreshing and we often win orders as a result. Those 1980s "drop-close" techniques are a bit "old-hat" nowadays-but the big boys still use them all the time.

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★★★★★

“Fantastic service and product”

Written on: 21/10/2014 by Will-Sarah (1 review written)

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We wanted a kitchen door taking out, half bricking up and a window fitting, along with window in the dining room replaced with a upvc door opening out into the garden. We got quite a few quotes, but were fed up with sales patters, and salespeople not listening to what we wanted. We then contacted Manchester Window Factory. They came round to our house to discuss through what we wanted, and they measured up. They said a quote would be with us the next day, which it was and was clearly broken… Read Full Review

By Alexmorton

Written on: 23/10/2014

Thanks for the review. Glad you're happy with it. We are very lucky to have Karl on board. He is very particular about getting the right finish.

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★★★★★

“fantastic”

Written on: 19/10/2014 by BakersfieldStoke (1 review written)

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Dealing with the staff at Manchester windows has been a truly pleasurable experience. We made an enquiry via the form on their website and we're contacted within the hour. After being visited by one of the owners to discuss our requirements we decided to place the order straight away. We don't normally make such quick decisions, but after having to sit through hours of sales pitches from other companies reps we could see that we had finally found a genuine and honest company with an excellent… Read Full Review

By Alexmorton

Written on: 23/10/2014

Glad you liked the process. As it's either Danny or me doing the quotes, we haven't got the time to sit in your house for hours playing silly games. Our attitude is: "if they want it, they'll buy it". We have been in this industry since we left school, so we're not going anywhere. But the insurance backed guarantee gives our customers the added peace of mind that their guarantee will be honoured, no matter what!

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★★★★★

“Not the cheapest out there, but well worth the money....”

Written on: 19/10/2014 by carmen.worthy (1 review written)

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Not the cheapest out there, but well worth the money. We had two other quotes and theirs was slightly more tham one and a lot more than another. We know others who have used them and they have a great reputation locally so we went with them. REally glad we did and will use them again… Read Full Review

By Alexmorton

Written on: 23/10/2014

Thanks for this review, and in particular, highlighting the price. We operate in a competitive market, with lots of companies trying to out-do each other on price. Those companies usually don't last very long or ignore their customers when things go wrong-not because they don't want to service their customers, but because they are too busy trying to complete low-margin installations to keep the wolf from the door. Unfortunately, that's how a lot of our competitors operate which is why, over the years, our industry has become so stigmatised. We try to buck that trend by providing a high service agreement which we honour. This is why we are not the cheapest, but offer decent value nonetheless.

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★★★★★

“No 'bull' just honest advice and a great job”

Written on: 19/10/2014 by patsamling (1 review written)

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Like most people, we were sick and tired of getting the spiel from salesmen from the big boys. We liked MWF's website and reviews so thought we'd give them a try. T=From the word go we have had confidence in this company and we have not been let down. The sales process was straight and without pressure. We were given the time need to make a decision and when we did, everything ran like clockwork. The fitters were all very professional and worked hard to achieve a great finish. We could not be… Read Full Review

By Alexmorton

Written on: 23/10/2014

Thanks for taking the time to write this review. We don't believe in pressure selling. We have faith in our products and staff who work hard to retain the reputation we have established over the years. Glad you're happy.

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★★★★★

“Excellent products and service”

Written on: 19/10/2014 by taylor2west (1 review written)

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SAC bolt system is excellent, really impressed with it. Security is a major concern for us after 3 attempted break ins recently. The windows and doors all seem to be very well made and look great. The fitters did a good job too, sheeting up well and cleaning up after themselves. The silicone/caulk finishes are of a decent standard so the finished job looks neat. My overall impression of MWF is very good and I will happily be recommending them to friends and family alike… Read Full Review

By Alexmorton

Written on: 23/10/2014

Many of our customers opt for the SAC bolt V-Series upgrade. As you would imagine, I've got it on my windows at home and it really is the best out there. Put it this way, if there was a better product out there, I'd have it and we'd be selling it! Good to see the lads are taking their time get the quality of finish we promise to our customers.

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★★★★★

“How they dealt with problems”

Written on: 12/10/2014

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We have had four replacement windows fitted to our bungalow.We chose Manchester Window Factory from four quotes though they were not the lowest mainly because of the strong reviews on this site and straightforward quotation. Things did not go to plan. Early in the installation the lead fitter told me he was not happy with the loading on the windows.He explained that the upvc window frames can never be as strong as the original hardwood and that over time problems could develop.After talking to… Read Full Review

By Alexmorton

Written on: 23/10/2014

I am aware of this particular installation. To be perfectly honest, the surveyor should have picked up on the fact that new lintels were required on all of the windows, but he missed it. Had this been picked up on the survey, we would have asked the customer to pay for the new steels as they had not been priced for. But, as it was our mistake we waived the cost as a gesture of good will. Nice to see that this customer rewarded us by writing such a nice review. Thank you.

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★★★★★

“no pressure, excellent workmanship and value for money”

Written on: 12/10/2014 by morrishypnotherapy (1 review written)

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To me its not how good a job a company does that makes it stick in my mind its how it deals with issues when they go wrong that matters. A little backstory... 2 years ago we decided to look at replacing our windows and doors and did a search in bolton for the relevant companies. one such company the anglian one was so bad they put us off doing any work. - despite saying no thanks they tried the whole "fake call to the salesman manager to get a special deal" still no thanks .. then the sales… Read Full Review

By Alexmorton

Written on: 23/10/2014

They are a credit to the company. All of our employees are asked to highlight any issues to the customers as they arise. The reason for this is that we want our customers to have faith in us and believe that our objective is to provide a high level of service and not just get the job done and and get out!
Again, thanks for confirming our 'zero-pressure' approach to sales.

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★★★★★

“Excellent Windows and Very Well Fitted”

Written on: 10/10/2014

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The windows that were fitted were of an excellent standard, and just as important, they were well fitted. The staff were always polite and punctual. Choosing a double glazing firm can be a nightmare. But if you choose Manchester Window Factory, you will get an excellent product and perhaps most importantly, the product will be well fitted… Read Full Review

By Alexmorton

Written on: 23/10/2014

Thanks for taking the time to write this review. Please tell all your family and friends!

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★★★★★

“Great after sales service”

Written on: 10/10/2014 by peter.davenort (1 review written)

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We had our windows fitted three years ago and recently had a problem with one of the doors sticking a little. We couldn't find any paperwork so found their number online and called them to report the problem. We were amazed at how quickly the problem was resolved. We had a remedial engineer here within two hours and the problem was fixed without any fuss. Great service and so glad we chose them now. We found them on this website originally so though it only right to spread the good word. Well… Read Full Review

By Alexmorton

Written on: 23/10/2014

Good to hear we are looking after our existing customers so well. Many "sales-driven" companies out there tend to focus only on new customers which is what gives the industry a bad name. We can't always promise to be quite this fast, but we find that good customer service is actually a great investment, not an unwanted overhead. By looking after our customers, they will always generate more in sales than the cost of maintaining a good service level. We don't spend fortunes advertising, so we are reliant on our customers spreading the word in a positive way

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★★★★★

“2 bays and a solidoor”

Written on: 08/10/2014 by Perry.Killeen (1 review written)

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All concerned were professional throughout. Really pleased we chose them as the fitting was carried out expertly and the quality of the products is excellent.The solidoor composite door is outstanding and the SAC locking system is the best on the market. On the dear side of the quotes we received but well worth every penny… Read Full Review

By Alexmorton

Written on: 23/10/2014

The Solidor is indeed the best door out there in my opinion. We do supply other composite doors, including Rockdoor. What sets the Solidor apart is that it has a solid timber core so it acts like and feels like a real timber door, but without the maintenance and with excellent acoustic and thermal results.

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★★★★★

“Super service”

Written on: 07/10/2014 by WallterStClare (1 review written)

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We had 8 windows and 3 doors installed by MWF last month and, so far, no problems. The fitters were great and very tidy. They took their time to ensure the job was done properly and, at the end of each day, walked us through the job to ensure we were happy with it. Overall, it has been a surprisingly pleasurable experience. They have quoted for a conservatory and we will be ordering again the new year… Read Full Review

By Alexmorton

Written on: 23/10/2014

Good to see the lads are looking after our customers. It's good practice to walk our customers through each stage. This way, if there are any issues or questions, they can be addressed there and then. It makes everybody's life easier and ensures customer satisfaction throughout.

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★★★★★

“Windows and Doors”

Written on: 26/09/2014 by Patricia155 (1 review written)

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Needing to replace all my windows and two doors I was nervous about finding the right firm. Doing internet research I was impressed by Manchester Window Factory's reviews and opted for them to do the job. I have never regretted my decision. From start to finish they have been excellent. There was never a hard sell, just helpful advice. The fitting is excellent and the standard of the windows and doors fantastic. The team of fitters worked extremely hard and left everything tidy and clean. The… Read Full Review

By Alexmorton

Written on: 23/10/2014

Thanks for the review. Glad you are happy with everything. We understand that people are often apprehensive about getting double glazing quotes. We'll just give you honest advice and allow you to make a decision in your own time. That's the way we've always done it, and always will.

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★★★★★

“Great job all round”

Written on: 22/09/2014 by pmayor (1 review written)

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Great service and top quality uPVC back door. We had a good idea what type we wanted so the initial visit to quote was very friendly, unfussy and just a matter of choosing finishes etc. Then after a short survey visit, the job was done in a matter of days. The guys were very quick too. I had booked the morning off work to see the finished result but was only an hour late. I would definitely recommend The Manchester Window Factory… Read Full Review

By Alexmorton

Written on: 23/10/2014

Great to hear from another satisfied customer. Please bear us in mind for any future projects

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www.manchesterwindowfactory.co.uk