Manchester Window Factory Reviews - www.manchesterwindowfactory.co.uk

★★★★☆
4.1 / 5
15
80% of users recommend this
  • Value For Money

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Media Gallery for Manchester Window Factory www.manchesterwindowfactory.co.uk

Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk

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Latest Reviews

★★★★★

“My new bay windows are superb. ”

Written on: 22/07/2016 by Alexander_Dr_Timperley (1 review written)

This being the third house that I have had new UPVC bay windows installed I feel that I can talk from a position of strength re. the standard of product and installation of my new ones from Manchester Window factory. The whole experience with Manchester Window factory Factory was a good one, from the initial quote, where unlike most UPVC installers, there was no pressure put on me to buy, to the product and the install which I must say are and were of the highest quality. For that reason I… Read Full Review

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★★★★★

“Simply the best...”

Written on: 05/05/2016 by barryo (3 reviews written)

I did a lot of research before choosing Manchester Window Factory to supply and install our conservatory because, having worked for a national company in the same industry some years ago, I was aware of the pitfalls of paying too much or paying too little. The installation was completed today and I'm delighted to be able to leave this positive review for quality of the sales process, communication before installation, product quality and last but not least the professionalism of the… Read Full Review

By Alexmorton

Written on: 06/05/2016

Thank you for taking the time to write this review. it's great to hear the guys are doing such a good job.

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★★☆☆☆

“No replay in three weeks”

Written on: 21/01/2016 by BrendenDrake (1 review written)

Tried to get in touch with anyone within the business regarding secondary glaze windows, was repeatedly told by a very well spoken and polite receptionist that, they had my details on theirs system and to leave it with her and someone will get in touch. I called a number of times and tried contacting them by emails too,but within the three weeks I`v been chasing them no one has either call back or emailed even just to say they are just not interested in the work or they are simply too busy at… Read Full Review

By Alexmorton

Written on: 11/02/2016

I can only apologise for this. I am aware of this particular complainant and we did try to make contact but could not get through. In fairness, we should have tried harder and more often. Please accept our apologies.

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★★★★★

“Great service! Couldn't be happier!”

Written on: 29/07/2015 by katiehalstead (1 review written)

I had my front door and one bedroom window replaced today by Manchester Window Factory. From start to finish, their service was excellent. Before contacting these guys, I spoke to several other companies. Unlike their competitors, Manchester Window Factory did not go through all the pantomime tactics of starting at a ridiculous price and then reducing it depend on how much resistance you put up! Manchester Window Factory gave me a fair price right from the off and then reduced it slightly to… Read Full Review

By Alexmorton

Written on: 04/08/2015

Thank you for this review. As we do the quotes ourselves, and don't use salespeople, we won't give you any flannel and the quotes usually take between 15 minutes and one hour, depending on the size of the job and its complexity. We give you an honest price and email it over to you to consider. We have established a solid reputation, use our own fitters and quality products. For this reason, we don't have any need to adopt a "hard-sell" approach.

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★★★★☆

“Manchester Window Factory”

Written on: 08/07/2015 by partridgeah (1 review written)

When selecting a double glazing company to work in your house what to know is that they are honest,reliable and have the skills to complete a good job. Then you want a fair price for a quality product. What you find with many companies is a lot of stupid deals which inspire no confidence what so ever. Manchester Window Company have just Double Glazed my house, they were easy to deal with, inspired confidence when they quoted by understanding my needs an quoting a fair price for a quality… Read Full Review

By Alexmorton

Written on: 12/07/2015

Thank you for writing this review. We don't do gimmicks or daft "discounts" which everybody knows are pre-loaded. We respect our customers and try to give a fair price for the level of product and service we offer

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★★★★★

“Tailor-made service”

Written on: 08/09/2014 by JDAtkins (1 review written)

Our request for a front-door replacement was handled very professionally with great attention to detail. We needed a low, bottom-door, seal in place of the raised one and this was no trouble at all to get arranged. All dates/times for visits and fitting were perfectly kept to and the whole process felt focussed just for us....as it was!… Read Full Review

By Alexmorton

Written on: 23/10/2014

Thanks for taking the time to write this review. While most companies use salespeople who can only sell what's in their brochures, we will always go out of our way to meet our customers' needs, not just flog them our wares! We have been doing this for a long time so, if it's out there and it's possible, we'll find it and do it!

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★★★★★

“Two Porches and a Happy Mum”

Written on: 23/08/2014 by Margaret1921 (1 review written)

Following good reviews on this site we arranged MWF to fit two porches, front and back, to my mum’s house. No pressure selling, a good price and the porches were fitted in May 2013. The work was carried out efficiently and considerately. We have been delighted with the work and it gave my mum,at 92, anew lease of life! After the hot summer this year the door lock became a little difficult to lock, and I do mean a little! My mum had got used to simply lifting the handle, letting go and… Read Full Review

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★☆☆☆☆

“Unbelievably poor service”

Written on: 21/07/2014 by Brian1066 (2 reviews written)

Having had £8500 worth of windows and doors installed in January this year by Manchester Window factory (MWF), I noticed leaks under the front and french doors and one in my newly plastered utility room. I telephoned an advisor only to be advised I could "put some cork between the leak in the french door and the new wooden floor" as that would stop the water getting to it? After this conversation, I told him I would only communicate by e-mail. I then went to the QUANGO CERTASS who proved to… Read Full Review

By Alexmorton

Written on: 22/07/2014

Alex here from MWF
Fortunately, I have the right to respond to these reviews and give a balanced account of this situation.
Following installation, we were contacted by Mr O'D who spoke to me on the phone about a range of issues which I listened to with interest. That 'advisor' was, in fact, me and I certainly did not tell him to "just put some caulk in the leak". Some of the issues he described to me simply did not make sense and, as there was other work being carried out at the same time by other companies, asked him to explore the possibility that there was an alternative cause of the damage to his plasterwork. He told me that a pinhead sized section of missing silicone on the underside of a sill joggle had caused plasterwork damage around his French doors on the floor below. This simply did not add up.
Mr O'D then told us that he would commission an independent survey, which we welcomed. When we received this "survey" it was sent from a mobile phone in text speak ("if i woz u etc etc) and included a list of over-priced costings for totally unnecessary works. When I tried to find the company it was from I found no record. When I asked for their credentials, I received no reply.
Getting nowhere, I asked CERTASS to arbitrate on the issue as I felt that Mr O'D's demands were unjustified and I was not willing to pay a trumped-up figure for work which was not required. When they did carry out their survey, the found only that there were some missing areas of silicone which Mr O'D had himself removed.
Wanting to put the matter to bed, our installations manager carried out the work himself and checked that Mr O'D was happy that we had carried CERTASS's recommendations and asked if there was anything else he would like done. He said that he was happy and we assumed the matter was closed.
I can only assume that Mr O'D finds CERTASS to be "useless" because they did not uphold his or the author of his "report's" claims. As members of CERTASS we are also members of the government endorsed TRUSTMARK scheme. We asked them to arbitrate on this matter and willingly carried out their recommendations. This is the first time we have ever had to do this. Usually we will do everything we can to keep our customers happy. That, however, does not, and should not, mean that we bow to their demands where we feel we are not at fault.
We have carried out over 2000 installations in that past 12 months alone. If we did not care about our aftersales service, there would be many such reviews posted online. We take great pride in our reputation. Where a customer has a legitimate issue, we will always try to remedy this is quickly and effectively as possible.

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Danh111's Response to Brian1066's Review

Written on: 23/07/2014

If they've called in the regulator and carried out the required work, where is the problem??? If they were not coming back then I could understand this gripe. But not when the issue has been resolved!!
We had great service from them and I agree that they should not be dictated to by customers and held to ransom.
I bought my windows from MWF because of their reviews and if they were no good I would be on here shouting about bad service, as would many, many others.
I agree with Geoff.lawrenson on this work. Keep up the good work.

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Geoff.lawrenson's Response to Brian1066's Review

Written on: 22/07/2014

I think it was Abraham Lincoln who said, “You can please some of the people some of the time, all of the people some of the time, some of the people all of the time, but you can never please all of the people all of the time.” or words to that effect.
Both you and your brother have offered nothing but exemplary service to us when we had our work done. The whole job went without a hitch and we have been recommending your company.
Some people have nothing better to do than to look for problems and are never satisfied. I'm sure that most people will read between the lines and take this review for what it is...vindictive and nasty.
We know you take great pride of your reputation and you have over 1400 other testimonies rated 5 stars. There's always one, take no notice and keep up the good work.

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Pearljamluvva's Response to Brian1066's Review

Written on: 22/07/2014

We used them in March and called them out in May because a door was stiff. They came out the same day and we were really pleased. Maybe there's more to this???

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★★★★★

“Quality Product and Work”

Written on: 21/03/2013 by ianbutty (1 review written)

We have just had 10 Windows, 3 Doors, 1 set of patio doors, all the soffits, guttering and dry verges replaced by Manchester Windows. The sales staff were clear and not at all pushy. There were two installation teams, the first did the windows and doors. These guys were just brilliant. Everything was protected by dust sheets and cleaned afterwards. Apart from the new windows and doors you would never have known they had been there! 10 Windows, 3 doors and a set of patio doors done in less… Read Full Review

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★★★★★

“review as promised”

Written on: 19/02/2013 by Fiona_T (1 review written)

Because I had made my enquiry after reading the reviews on this website I promised that I would post a review once the job was done so here it is. The thought of arranging appointments with double glazing salesmen filled me with dread until I was referred to this website to find a reputable company. I can say with my hand on my heart that I couldn't be happier with whole job. Although only four windows and a back door (not the biggest of orders I know) the fitting crew did a super job. They… Read Full Review

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★★★★☆

“An impressive conservatory.”

Written on: 01/10/2012 by tanyffordd (2 reviews written)

The 8m x 3m conservatory was built on the patio of my bungalow using using three walls of the house for three of its sides. The front provides a fine view. The building looks impressive, both inside and outside, and has been admired by visitors. There were some issues, mostly with the groundwork, but weather conditions during this phase were particularly bad. The quality of the materials used seems to be as good as promised. The conservatory has been finished off to a high standard. It is now… Read Full Review

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★★★★★

“Great service, great fitters, great result”

Written on: 19/07/2012 by mjpilkington (1 review written)

As soon as Danny had finished his quote we knew that we were going to go with The Manchester Window Factory. No preasure, no ringing the boss to get a discount and no hanging around waiting for an answer, if only all salesmen were like this. A couple of days later Mark came to measure up and three weeks later, after us making some alterations (they even emailed the plans to us so we were sure what we would be getting) they came to fit 7 windows plus a big bay. Mark and Lee were a great team… Read Full Review

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★☆☆☆☆

“Poor experience, no response”

Written on: 13/06/2012 by TammyT (1 review written)

Disappointing. I own a 300 year old cottage and so did a lot of research before choosing MWF. What finally won me over was the over all set of reviews on here and also meeting Danny face to face - all seemed great and so I went ahead and placed the order for 4 windows for the front of my property, with a view to the back being completed in the next phase if all went well. So far so good... Unfortunately, once the windows were fitted (October 2011)three things transpired - the fitters had used… Read Full Review

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★★★★★

“They listened, and then built exactly what we wanted”

Written on: 14/01/2012 by IanShort (2 reviews written)

We highly recommend this company. We wanted a conservatory, but not just any conservatory would do. The site is on a significant slope. There was an awkwardly placed drain and pipework to manage. We are keen birdwatchers and were worried that the view of the garden from the main part of the house would be restricted too much. To put it bluntly, we're fussy customers. We selected Manchester Window Factory based on reviews on this site, and from the first e-mail to the last handshake we've been… Read Full Review

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★★★★★

“Great job - terrible weather !”

Written on: 12/12/2011 by nmillsy (1 review written)

We have just had old uPVC windows / doors replaced and went with Manchester Window Factory based on reviews on this site. The team performed wonders in awful weather conditions for most of the week they were with us. The frames, handles, A rated glazed units and new composite door are all top quality and we can only endorse all the glowing reviews already written. It is a pleasure to do business with people that know what they are doing, operate in a friendly and professional manner and hence… Read Full Review

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