Manchester Window Factory Reviews - www.manchesterwindowfactory.co.uk

HEAD OFFICE: 129, Deansgate, Manchester, M3 3WR, MIDLANDS: 3, Brindley Pl, Birmingham, B1 2JB SOUTHERN : 17, Hanover Square, London, W1S 1BN
★★★★★
4.9 / 5
1181
99% of users recommend this
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Media Gallery for Manchester Window Factory www.manchesterwindowfactory.co.uk

Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk

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Latest Reviews

★★★★★

“My new bay windows are superb. ”

Written on: 22/07/2016 by Alexander_Dr_Timperley (1 review written)

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This being the third house that I have had new UPVC bay windows installed I feel that I can talk from a position of strength re. the standard of product and installation of my new ones from Manchester Window factory. The whole experience with Manchester Window factory Factory was a good one, from the initial quote, where unlike most UPVC installers, there was no pressure put on me to buy, to the product and the install which I must say are and were of the highest quality. For that reason I… Read Full Review

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★★★★★

“Simply the best...”

Written on: 05/05/2016 by barryo (3 reviews written)

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I did a lot of research before choosing Manchester Window Factory to supply and install our conservatory because, having worked for a national company in the same industry some years ago, I was aware of the pitfalls of paying too much or paying too little. The installation was completed today and I'm delighted to be able to leave this positive review for quality of the sales process, communication before installation, product quality and last but not least the professionalism of the… Read Full Review

By Alexmorton

Written on: 06/05/2016

Thank you for taking the time to write this review. it's great to hear the guys are doing such a good job.

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★★★★★

“Great service! Couldn't be happier!”

Written on: 29/07/2015 by katiehalstead (1 review written)

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I had my front door and one bedroom window replaced today by Manchester Window Factory. From start to finish, their service was excellent. Before contacting these guys, I spoke to several other companies. Unlike their competitors, Manchester Window Factory did not go through all the pantomime tactics of starting at a ridiculous price and then reducing it depend on how much resistance you put up! Manchester Window Factory gave me a fair price right from the off and then reduced it slightly to… Read Full Review

By Alexmorton

Written on: 04/08/2015

Thank you for this review. As we do the quotes ourselves, and don't use salespeople, we won't give you any flannel and the quotes usually take between 15 minutes and one hour, depending on the size of the job and its complexity. We give you an honest price and email it over to you to consider. We have established a solid reputation, use our own fitters and quality products. For this reason, we don't have any need to adopt a "hard-sell" approach.

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★★★★☆

“Manchester Window Factory”

Written on: 08/07/2015 by partridgeah (1 review written)

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When selecting a double glazing company to work in your house what to know is that they are honest,reliable and have the skills to complete a good job. Then you want a fair price for a quality product. What you find with many companies is a lot of stupid deals which inspire no confidence what so ever. Manchester Window Company have just Double Glazed my house, they were easy to deal with, inspired confidence when they quoted by understanding my needs an quoting a fair price for a quality… Read Full Review

By Alexmorton

Written on: 12/07/2015

Thank you for writing this review. We don't do gimmicks or daft "discounts" which everybody knows are pre-loaded. We respect our customers and try to give a fair price for the level of product and service we offer

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★★★★★

“Tailor-made service”

Written on: 08/09/2014 by JDAtkins (1 review written)

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Our request for a front-door replacement was handled very professionally with great attention to detail. We needed a low, bottom-door, seal in place of the raised one and this was no trouble at all to get arranged. All dates/times for visits and fitting were perfectly kept to and the whole process felt focussed just for us....as it was!… Read Full Review

By Alexmorton

Written on: 23/10/2014

Thanks for taking the time to write this review. While most companies use salespeople who can only sell what's in their brochures, we will always go out of our way to meet our customers' needs, not just flog them our wares! We have been doing this for a long time so, if it's out there and it's possible, we'll find it and do it!

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★★★★★

“Two Porches and a Happy Mum”

Written on: 23/08/2014 by Margaret1921 (1 review written)

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Following good reviews on this site we arranged MWF to fit two porches, front and back, to my mum’s house. No pressure selling, a good price and the porches were fitted in May 2013. The work was carried out efficiently and considerately. We have been delighted with the work and it gave my mum,at 92, anew lease of life! After the hot summer this year the door lock became a little difficult to lock, and I do mean a little! My mum had got used to simply lifting the handle, letting go and… Read Full Review

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★☆☆☆☆

“Unbelievably poor service”

Written on: 21/07/2014 by Brian1066 (2 reviews written)

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Having had £8500 worth of windows and doors installed in January this year by Manchester Window factory (MWF), I noticed leaks under the front and french doors and one in my newly plastered utility room. I telephoned an advisor only to be advised I could "put some cork between the leak in the french door and the new wooden floor" as that would stop the water getting to it? After this conversation, I told him I would only communicate by e-mail. I then went to the QUANGO CERTASS who proved to… Read Full Review

By Alexmorton

Written on: 22/07/2014

Alex here from MWF
Fortunately, I have the right to respond to these reviews and give a balanced account of this situation.
Following installation, we were contacted by Mr O'D who spoke to me on the phone about a range of issues which I listened to with interest. That 'advisor' was, in fact, me and I certainly did not tell him to "just put some caulk in the leak". Some of the issues he described to me simply did not make sense and, as there was other work being carried out at the same time by other companies, asked him to explore the possibility that there was an alternative cause of the damage to his plasterwork. He told me that a pinhead sized section of missing silicone on the underside of a sill joggle had caused plasterwork damage around his French doors on the floor below. This simply did not add up.
Mr O'D then told us that he would commission an independent survey, which we welcomed. When we received this "survey" it was sent from a mobile phone in text speak ("if i woz u etc etc) and included a list of over-priced costings for totally unnecessary works. When I tried to find the company it was from I found no record. When I asked for their credentials, I received no reply.
Getting nowhere, I asked CERTASS to arbitrate on the issue as I felt that Mr O'D's demands were unjustified and I was not willing to pay a trumped-up figure for work which was not required. When they did carry out their survey, the found only that there were some missing areas of silicone which Mr O'D had himself removed.
Wanting to put the matter to bed, our installations manager carried out the work himself and checked that Mr O'D was happy that we had carried CERTASS's recommendations and asked if there was anything else he would like done. He said that he was happy and we assumed the matter was closed.
I can only assume that Mr O'D finds CERTASS to be "useless" because they did not uphold his or the author of his "report's" claims. As members of CERTASS we are also members of the government endorsed TRUSTMARK scheme. We asked them to arbitrate on this matter and willingly carried out their recommendations. This is the first time we have ever had to do this. Usually we will do everything we can to keep our customers happy. That, however, does not, and should not, mean that we bow to their demands where we feel we are not at fault.
We have carried out over 2000 installations in that past 12 months alone. If we did not care about our aftersales service, there would be many such reviews posted online. We take great pride in our reputation. Where a customer has a legitimate issue, we will always try to remedy this is quickly and effectively as possible.

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Danh111's Response to Brian1066's Review

Written on: 23/07/2014

If they've called in the regulator and carried out the required work, where is the problem??? If they were not coming back then I could understand this gripe. But not when the issue has been resolved!!
We had great service from them and I agree that they should not be dictated to by customers and held to ransom.
I bought my windows from MWF because of their reviews and if they were no good I would be on here shouting about bad service, as would many, many others.
I agree with Geoff.lawrenson on this work. Keep up the good work.

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Geoff.lawrenson's Response to Brian1066's Review

Written on: 22/07/2014

I think it was Abraham Lincoln who said, “You can please some of the people some of the time, all of the people some of the time, some of the people all of the time, but you can never please all of the people all of the time.” or words to that effect.
Both you and your brother have offered nothing but exemplary service to us when we had our work done. The whole job went without a hitch and we have been recommending your company.
Some people have nothing better to do than to look for problems and are never satisfied. I'm sure that most people will read between the lines and take this review for what it is...vindictive and nasty.
We know you take great pride of your reputation and you have over 1400 other testimonies rated 5 stars. There's always one, take no notice and keep up the good work.

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Pearljamluvva's Response to Brian1066's Review

Written on: 22/07/2014

We used them in March and called them out in May because a door was stiff. They came out the same day and we were really pleased. Maybe there's more to this???

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★★★★★

“Faultless”

Written on: 27/04/2014 by patandjoeanderson (1 review written)

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We can only echo the views of others on this and other websites. We found all the staff to be very professional, polite and courteous throughout. All appointments were met on time, all works were carried out to a very high standard and not rushed. As regards the windows and doors, we opted for the Kommerling O70 series with A rated glass and sac locking system (our friends in Germany recommended this as the best). We are very pleased with the choice. It is true that is is at the higher end of… Read Full Review

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★★★★★

“the job ran like clockwork”

Written on: 26/04/2014 by Peacockaa66 (1 review written)

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A great product that is well manufactured and installed properly by skilled joiners. This company is well organised and the whole job of 12 windows, 3 bay windows and 3 doors ran like clockwork. I wouldn't go anywhere else… Read Full Review

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★★★★★

“Better than the rest”

Written on: 25/04/2014 by Anahi310 (1 review written)

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We received excellent service from all the staff here. They are knowledgeable and keen to please from the pricing to the installation. Having used other firms in the past and having experienced them for ourselves, we can see why this one has so many excellent reviews… Read Full Review

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★★★★★

“Really pleased”

Written on: 24/04/2014 by geoff.lawrenson (1 review written)

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Really pleased with our new windows and doors. The staff at mwf are really friendly and go out of their way to make sure you're happy with everything. The office staff are really good too and were very helpful when we couldn't be in and sent somebody over to collect a key. The windows their selves are really good quality and a marked improvement on the last lot that were fitted in 1995 with external beading! A first rate job from a first rate company!!… Read Full Review

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★★★★★

“Please pass on our thanks to all the fitters and other...”

Written on: 24/04/2014 by EdwinR1 (1 review written)

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Please pass on our thanks to all the fitters and other trades for our wonderful installation. As promised, we came back from holiday to a beautiful conservatory and new windows and doors. The attention to detail on some of the sash and case windows is excellent and now shows up the existing windows. The new doors feel so much more secure than the old pvc ones and look a lot better. My only slight criticism would be that the new sill in the back bedroom looks a little bit to plastic to me, can… Read Full Review

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★★★★★

“Better than the rest”

Written on: 24/04/2014 by Anahi310 (1 review written)

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We received excellent service from all the staff here. They are knowledgeable and keen to please from the pricing to the installation. Having used other firms in the past and having experienced them for ourselves, we can see why this one has so many excellent reviews… Read Full Review

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★★★★★

“Better than the rest”

Written on: 24/04/2014 by Anahi310 (1 review written)

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We received excellent service from all the staff here. They are knowledgeable and keen to please from the pricing to the installation. Having used other firms in the past and having experienced them for ourselves, we can see why this one has so many excellent reviews… Read Full Review

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★★★★★

“Installation in Newcastle”

Written on: 23/04/2014 by traceysimpson4 (1 review written)

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We had all our windows, doors and porch fitted by MWF at our property in Newcastle. The fitters were all very professional and hard working. They were considerate to our home and left it clean and tidy on completion. Somebody asked in the Q and A section of they travel and I can confirm they do. The new frames have completely transformed the house and several neighbours have jotted down the number off the van while they were here so I'm sure they'll be back soon!… Read Full Review

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★★★★★

“Will definitely use again”

Written on: 21/04/2014 by Morgan157 (1 review written)

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A great quality product fitted on time and on budget by very skilful joiners. Neat, tidy and courteous and left no mess. Will definitely use again… Read Full Review

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★★★★★

“painted timber windows”

Written on: 20/04/2014 by KathandSiMorrison (1 review written)

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mwf have installed spray painted timber windows to our property on three occasions (we're doing the house in stages). The joiners are all really good and make a lovely job of it. The finish on the paintwork is excellent and is guaranteed. All the work comes with an insurance backed warranty so you get peace of mind that the windows will last. We had to call them out once when we had a slight draught on the underside of a sill. They were out the same day and problem was fixed. This is a really… Read Full Review

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★★★★☆

“You get what you pay for”

Written on: 20/04/2014 by GibboStockport (1 review written)

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We chose MWF above the others because of their reputation. We were really keen to get a good job done so went with them despite the fact that they were the most expensive. The quality of the products was obvious from the first visit and we were promised that the works would be completed to a high standard. Everything we were promised did materialise so we are happy with our purchase. I wouldn't give them 5 stars purely based on price. If you want a good job, they will deliver, but that comes at… Read Full Review

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★★★★★

“Original lead in hardwood windows”

Written on: 20/04/2014 by PaisleyChurch (1 review written)

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They have replicated our Victorian windows with new hardwood ones with a factory finish sprayed paint job. Existing traditional lead lights were refurbished and encapsulated to retain the character of the house. The house is now warmer, much quieter and looks superb thanks to the MWF team… Read Full Review

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★★★★★

“Original lead in hardwood windows”

Written on: 19/04/2014 by PaisleyChurch (1 review written)

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They have replicated our Victorian windows with new hardwood ones with a factory finish sprayed paint job. Existing traditional lead lights were refurbished and encapsulated to retain the character of the house. The house is now warmer, much quieter and looks superb thanks to the MWF team… Read Full Review

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