Manchester Window Factory Reviews - www.manchesterwindowfactory.co.uk

HEAD OFFICE: 129, Deansgate, Manchester, M3 3WR, MIDLANDS: 3, Brindley Pl, Birmingham, B1 2JB SOUTHERN : 17, Hanover Square, London, W1S 1BN
★★★★★
4.9 / 5
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Description (provided by business)

Manchester Window Factory (HeadOffice CenturionHouse 129, Deansgate ManchesterM3 3WR) We promise not to sit in your house for hours on end reeling out a sales spiel which will only serve to insult your intelligence. Over the years, our business has grown organically through word-of-mouth. While most other companies in our sector are sales-driven, striving to reach their targets each week, our ethos is to focus on the customer, not the sales, as, in the long term our customers do our selling for us. We take pride in our after-sales service too. Again, by looking after the customers we have, we don't have to spend thousands each week on advertising. In today's internet age, the true reputation of a company can be found at the click of a mouse. We take pride in our reputation and strive each day to ensure our customers keep coming back and saying nice things about us.

Summary

Manchester Window Factory

Head Office

Centurion House

129, Deansgate

Manchester

M3 3WR


Media Gallery for Manchester Window Factory www.manchesterwindowfactory.co.uk

Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk

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Latest Reviews

★★★★★

“Honest Trustworth and Reliable Company To Business With”

Written on: 27/05/2015 by ANGIE-2015 (1 review written)

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From start to finish we were happy with the way our installation was handled. The product is of outstanding quality the 'click' sound on the windows when they are locked is a very reassuring sound. The metal security bolts and hoods in the doors make you feel very safe in you own home and the A triple plus rated glass is certainly the way forward. The difference in the temperature in the house the morning after the install was higher than normal. The internal and external finish is a first… Read Full Review

By Alexmorton

Written on: 27/05/2015

Thank you for this review. I am aware of the particular installation here. We installed a Solidor front door and the full SAC system V-Series locking to the windows. Glad you're happy with the overall product and service. I know we had a small issue with the glass on the large window on this job. I am glad we got that sorted out to your satisfaction. Our customer satisfaction levels have always been of paramount importance to us. We know we are not the cheapest out there, but we try to stand out in our service and customer satisfaction levels to offer decent value for a high-end service.

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★★★★★

“Very happy”

Written on: 18/05/2015 by TerryDelaney (1 review written)

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We almost signed up with Anglian windows but decided to check the reviews and stumbled on Manchester Windows and liked what we read. We had enough of salesmen so this firm sounded good. We live in St Albans so we thought that would be too far but then saw they had a London department so gave them a call. We had to wait 4 days for the next available appointment and sent over pictures for them to price. We went ahead and the work has been done to a very high standard. Everything went well from… Read Full Review

By Alexmorton

Written on: 21/05/2015

Thanks for this review. Since opening the Birmingham and London offices we have been able to meet the demands of customers requiring our service on a national level. While we still operate from Manchester, using our own products and fitting teams, we now have a regional network of surveyors and remedial engineers to ensure that we can maintain the high service levels our customers have come to expect.

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★★★★★

“South London 10 windows 3 doors”

Written on: 15/05/2015 by rudders123 (1 review written)

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Great product range. We had three of their Solidors and 10 windows with sac system upgrade and A+21 triple glazing. Best stuff on the market and reasonably priced compared to others at £12,885.00 inc VAT with no hidden extras or nasty surprises. We normally buy local because we like to deal with family firms, but MWF have a London office and you still deal with the two brothers who own the firm. The fitters are great too. Really friendly and helpful. We pointed out a dodgy gutter we had from a… Read Full Review

By Alexmorton

Written on: 16/05/2015

Thank you for this review. It's good to hear that the guys have used their initiative and sorted out this minor problem for you. All of us here at MWF appreciate that our customers work hard for their money and we want them to be pleased with the service.

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★★★★★

“Window replacement”

Written on: 12/05/2015 by dd6880 (1 review written)

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We chose The Manchester Window Factory on a gut feeling, they were not the cheapest, we didn't even bother ask to look at the sample window, it felt the right decision to us - it was totally the opposite to the stereotypical double glazing salesman pitch - they listen to what you want, offer their recommendations - simple as that - no pressure. We arranged the install date and the windows were dropped off in plenty of time for the fitters. The fitters were fantastic, arrived early but didn't… Read Full Review

By Alexmorton

Written on: 15/05/2015

Thank you for the review and apologies for the scratch. I spoke to the lads and they genuinely don't know how it happened as they had sheeted up. Glad to hear they managed to sort it out-and that we still got a 5 star review!!

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★★★★★

“No problem with Newcastle installation”

Written on: 11/05/2015 by Paul1979 (1 review written)

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We live in Germany and rent out a detached property just South of Newcastle. Not living locally, we did not know where to turn. We needed a reliable company who could liaise with the tenants and estate agents. We thought the best bet would be to go with one of the nationals as we assumed they would provide good service, aftercare etc etc. Not one of them seemed interested in providing a quote unless my wife and I were both there (bit difficult when we live in Germany!). What we needed was for a… Read Full Review

By Alexmorton

Written on: 12/05/2015

We often work this way where we ask owners to send pictures of their property so that we can give an estimate of the costs. We have developed working relationships with a number of professional landords, developers etc. All of our fitters work to the same standards, so our clients are guaranteed continuity of the same level of workmanship.
Thank you for writing this review

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Alexmorton's Response to Paul1979's Review

Written on: 12/05/2015

We often work this way where we ask owners to send pictures of their property so that we can give an estimate of the costs. We have developed working relationships with a number of professional landords, developers etc. All of our fitters work to the same standards, so our clients are guaranteed continuity of the same level of workmanship.
Thank you for writing this review

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★★★★★

“Easy to deal with”

Written on: 11/05/2015 by peanut1234 (1 review written)

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Really easy company to deal with. We searched far and wide to find a decent company to meet our needs,and it was on reviewcentre.com that we found MWF. Very professional from the outset and not too "salesy" which we liked. We emailed over photos of our property and they gave us indicative costings which seemed fair. This was followed by a site visit by the owner and the final quote came in £535 LOWER than the original estimate-which was a first!! I can only echo what others have testified. Get… Read Full Review

By Alexmorton

Written on: 11/05/2015

Thank you for this review. As you and others have highlighted, because only Danny and I do the quotes ourselves, we like to give guesstimate prices based on what we can see before going to do full quote where the work is a long way from any of our offices (Manchester, Birmingham or London). This is a competitive industry, and often customers are simply looking for the cheapest quote. We rarely fall into that category (though we are certainly not the dearest out there), so we would rather rule ourselves out that stage. The alternative would be to bring in a salesperson, but that would risk undermining our credibility.

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★★★★★

“Lovely new Kommerling windows”

Written on: 09/05/2015 by Christine-Jackson (1 review written)

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Security and energy efficiency were our main criteria so we hunted round to find the best company out there. Everest seemed to offer the best A+21 rated windows so we asked them to quote. Absolute nightmare salesman, here for 4 HOURS. We liked the product so went online to read their reviews and were shocked at how poor they were. It was on this website that we found MWF and saw that they have London and Birmingham offices(we live in Leicester) so read further. We found that they supply the… Read Full Review

By Alexmorton

Written on: 09/05/2015

Glad to hear you have been so pleased with your purchase, and thanks for taking the time to endorse our company so glowingly. The A+21 triple glazed system is the most efficient system currently available. We always try to stay ahead of the game when it comes to efficiency and security and have a range of products to suit most people's requirements and/or budget.

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★★★★★

“Windows and doors in Leeds”

Written on: 08/05/2015 by alan-and-ann (1 review written)

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Thank you to everybody at MWF for a fabulous installation. The fitters arrived from Manchester promptly at 8.30am just as promised and worked really hard to complete the work by 6pm. The new solidoor front door looks great and the neighbours have already taken your number!! It was really nice to be able to deal directly with the owners of quite a large company and not to be given the runaround with stupid quotes and silly gimmicks like we got from safestyle and everest. Really easy process by a… Read Full Review

By Alexmorton

Written on: 09/05/2015

Thank you for taking the time to write this review. As my brother and I cover all of the quotes ourselves, we haven't got the time or inclination to sit in people's houses for hours on end with silly gimmicks. We offer a good product at a fair price with excellent service level agreements-which we stick to.
Unlike many of our competitors, our positive reviews go back a number of years. This shows that we have to be true to our word, or our customers would be telling the world about it-and rightly so.

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★★★★★

“Worth the money”

Written on: 02/05/2015 by K.Lawson_Essex (1 review written)

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We opted for the SAC bolts system (my hubby is v. security conscious) and the A+10 rated glazing upgrade for our windows and French patio door. Really happy with the workmen who travelled down at 4am to arrive at 8.30am and worked until 5.00pm that day. They came back the next morning at 8.00am and were finished by lunchtime. They worked hard and left the place spotless, vacuum cleaning and cleaning as they went. The house is now so much warmer and looks great too.Everything that was promised… Read Full Review

By Alexmorton

Written on: 02/05/2015

Glad to hear you have been happy with your purchase and that the fitters did such a good job. They have all worked for us for a long time and take a great deal of pride in our reputation. Thank you for taking the time to write this review.

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★★★★★

“Fabulous windows and doors in Birmingham”

Written on: 02/05/2015 by pennythomas99 (1 review written)

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After reading all the great reviews online, we wondered if MWF would install in the Birmingham area so were delighted to see that they had an office in Birmingham. Just like others have stated, we were visited by one of their owners the next day and given quotation for 12 windows, 3 doors and one of their new wave patio doors (which is fab by the way). Although they were the dearest at £13,215, they offered the highest spec and that was important to us. They would have been cheaper if on a… Read Full Review

By Alexmorton

Written on: 02/05/2015

Thank you for taking the time to write this review. You are correct that we use our own guys, which means we know them all personally and know that they install to our required standards and that of Certass. It is, of course, tempting to use local subcontractors as the larger nationwide companies do, as this would be more cost effective for us, but we have a reputation to protect, so we only use our own guys.
Brian, our service engineer for the Midlands and South Wales area is very professional. Approximately 90 per cent the time he can carry out any repairs on his initial visit. If it turns out to be a production issue, he will raise a call out from our factory and we will send one of our engineers with any new parts. The service aspect of our business is vital in retaining the reputation we have worked hard to establish.

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★★★★★

“Thank you”

Written on: 13/04/2015 by Dixonsw111 (1 review written)

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As the owner of a stone house built in 1850 I wanted to retain the character of the property which has existing wooden framed 'georgian' windows. Only two remaing windows needed to be upgraded to double glazed units but I was aware that they would be problematic to replace. A very large bay window with a distinct lean was the one which I was particularly keen to entrust to a firm which would recognise the problem whilst delivering a superior result. Internet searches produced Manchester… Read Full Review

By Alexmorton

Written on: 21/04/2015

This was a very tricky job and required a lot of on site joinery work to get it right. The opening were, basically, a rhombus so took a long time to get right. Good to hear to have been pleased with your purchase

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★★★★★

“First Class Job”

Written on: 12/04/2015 by Brian1956 (1 review written)

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The job was to replace all 12 windows in the house. They arranged to come at a time to suit us. The work was carried out by two very professional people who arrived on time and worked very hard on each day till the job was done. The windows and the work seem to be of a very high standard… Read Full Review

By Alexmorton

Written on: 21/04/2015

Glad to hear you have been so pleased with the service. Thank you for taking the time to write this review.

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★★★★☆

“REPLACE CONSERVATORY ROOF AND WINDOWS”

Written on: 23/03/2015 by DMHB (1 review written)

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Found dealings with Manchester Window Factory good throughout. From initial contact, first visit, survey and work carried out they were obliging and work was carried efficiently and to our specifications. Only slight negative comments, drip from gutter where sections are jointed and one window lock is stiff and need attention. We were concerned finding that the windows steamed up on the outside, having upgraded our current conservatory, but understood why when explained. It would be good to… Read Full Review

By Alexmorton

Written on: 24/03/2015

Thank you for this review. We were notified of the gutter and stiff window on Monday and are returning on Wednesday afternoon to address these issues. Thank you also for pointing out the misting which occurred on the outside of the glass. It's good feedback for us. We should make more of a point of emphasising this when we install.
Because we have installed A+ rated frames on this job, the warmth from inside the conservatory is not travelling through the argon-gas-filled cavity and thereby reaching the outer pane. Most double glazing allows some transfer of heat through the cavity which warms the outer pane. Misting doesn't occur on every window installation and depends on climatic conditions. My neighbours have asked me about it, as mine is the only house on our street which it affects. The simple fact is that mine is the most energy-efficient glazing on our street, as you might expect. There is plenty of info out there on the net regarding this but I fully take your point on board here. In future I will ensure that we explain misting to our clients

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★★★★★

“happy customer”

Written on: 21/03/2015 by peterfergie (1 review written)

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Liked the confident manner in which the sales person carried out our initial enquirey, he made us aware of our options concerning the glass roof we were wanting for our small conservatory. Also replacing three windows one of which was above the conservatory and he advised us on a design of window that could be cleaned by sliding the glass for easy access. All jobs completed today only taking one and a half days and the two men who completed the work were very polite efficient didnt even stop… Read Full Review

By Alexmorton

Written on: 21/03/2015

Thank you for this review. He is always very thorough with his quotes. We have done this, practically, since leaving school. We have a broad range of products and a wealth of experience. We don't employ salespeople, so what we tell you has to be the truth as it's us you will be dealing with once your project starts. If something isn't possible, or we think there may be a better way, we'll advise you without trying to tell you what to do.

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★★★★★

“Great family run business”

Written on: 19/03/2015 by colinyarwood (1 review written)

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Like others have said, no nonsense from the outset. Realistic pricing without any of the silly discounts or offers. Very professional sales process. Surveyor and installation team equally professional. Turned up when they said they would and carried out their task well. Windows, door and fascias have been well installed and look great. Have just ordered new replacement glass conservatory roof which is coming in three weeks. Will report back if work is not to the same high standard. So far, very… Read Full Review

By Alexmorton

Written on: 21/03/2015

Thanks for the review. Pleased to hear that you have been happy enough to order again. We always work to the same high standard so you can rest assured sure new roof will be installed in the same professional manner. Thanks for the repeat business

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★★★★★

“Very happy”

Written on: 16/03/2015 by PaulSkelton (1 review written)

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absolutely stress free experience. From the family members who own and run the firm, to the surveyor, delivery drivers, office staff and the fitters , everybody has been wonderful. The windows and doors are of excellent quality and have been professionally installed. They are not the cheapest out there, but that wasn't we wanted. We had loads of quotes from salesmen all trying to undercut each other-which makes you wonder what corner's they are cutting!! We liked the reviews and felt confident… Read Full Review

By Alexmorton

Written on: 16/03/2015

Thanks for this review. It's good to hear that everybody has been so professional. Danny and I operate a total "no bull" policy. We know that people are sick of double-glazing salesmen and women trying to pull the wool over their eyes with silly gimmicks or trying to find out their lowest price so they can "close the deal" on the night. We like to think we are more professional than that. We have a great deal of confidence in our team and want people to buy from us, rather than us trying to sell to them.

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★★★★★

“Absolute perfection! You couldn't ask for better”

Written on: 14/03/2015 by SueCox1945 (1 review written)

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I have just had two large bay windows replaced at the front of my 1930s semi. I wanted modern technology but within a style that reflected the look of the original windows that were once there. I could see from the many website pictures that something more historical was well within MWF's remit. First of all the person I dealt with came round to get my requirements and "sell" me double glazing. True to the logo "windows without the bull" he was here just an hour. In that time he had… Read Full Review

By Alexmorton

Written on: 17/03/2015

Thank you for this review. I am pleased the job went so well. This was one of our trickier, bespoke orders where we were asked to fit uPVC windows onto a curved sill. The only way to achieve this was to install onto a hardwood sill. We also installed astragal Georgian bars to the toplights. The whole job needed to be thought through, checked and double checked. We liaised with the customer throughout to ensure we had the same vision for it. In the end, thanks to careful planning and communication and a great fiiting team, it came out perfectly. I've slept better since we finished this one!

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★★★★★

“First rate”

Written on: 10/03/2015 by pinstripe7 (1 review written)

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We have 8 windows, 2 composite doors from the Solidor range and a patio door installed in January. The service we received was excellent as were the products themselves. The new windows and doors ahve been in for a number of weeks and the difference in temperature is noticeable. All concerned were professional throughout and left our home clean and tidy. The overall price for AAA Rated upvc came in at £8185 inc VAT which was in the middle of the three quotes we received… Read Full Review

By Alexmorton

Written on: 10/03/2015

Thank you for writing this review. I am pleased to hear that you have been so well looked after

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★★★★★

“18 Windows 2 Door & 2 Patios ”

Written on: 10/03/2015 by Lords007 (1 review written)

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What a great company that is engaged from the owners to the window fitters, No comissioned sales men or sub contract fitters. A great experience with good communication and trouble free window fitting. Living some distance from Manchester meant that the two fitters stayed locally and were very efficient and tidy, they left the house almost perfect every day. Quality of the product looks as good as any on the market. My wife and I are so pleased we choose this company to fit our new windows and… Read Full Review

By Alexmorton

Written on: 10/03/2015

Thank you for writing this review. We have a couple of teams who do the distance jobs so it's no problem if customers are outside of the Manchester area. Obviously, the size of the order needs to relate to the distance we will travel in order to justify the extra expense. We tend to find that we are still reasonably competitive. The additional cost of this order was only £120 for the hotel and £50 for fuel. This additional cost was covered by the company.

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★★★★★

“Quality friendly expertise service. Superb on all counts ”

Written on: 09/03/2015 by Madonhats (1 review written)

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I recently had windows bi fold doors( aliminium ) and front door fitted in aliminium. Wow on quality ,expertise and service all carried out in a friendly fashion I dealt with four people All were very conciencious in their expertise from the initial visit( all was explained in detail )to the installation all faultless the products quality is undeniable of the best quality .the work clean and tidy . I would recomend them most sincerely.i am now much warmer and very happy. The very… Read Full Review

By Alexmorton

Written on: 09/03/2015

Thank you for this review. Pleased to hear that everything went so well and the lads were professional and tidy

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www.manchesterwindowfactory.co.uk