Manchester Window Factory Reviews - www.manchesterwindowfactory.co.uk

Centurion House, 129, Deansgate, Manchester, M3 3WR
★★★★★
4.9 / 5
100% of users recommend this
  • Value For Money

Description (provided by business)

Manchester Window Factory (HeadOffice CenturionHouse 129, Deansgate ManchesterM3 3WR) We promise not to sit in your house for hours on end reeling out a sales spiel which will only serve to insult your intelligence. Over the years, our business has grown organically through word-of-mouth. While most other companies in our sector are sales-driven, striving to reach their targets each week, our ethos is to focus on the customer, not the sales, as, in the long term our customers do our selling for us. We take pride in our after-sales service too. Again, by looking after the customers we have, we don't have to spend thousands each week on advertising. In today's internet age, the true reputation of a company can be found at the click of a mouse. We take pride in our reputation and strive each day to ensure our customers keep coming back and saying nice things about us.

Summary

Manchester Window Factory

Head Office

Centurion House

129, Deansgate

Manchester

M3 3WR


Media Gallery for Manchester Window Factory www.manchesterwindowfactory.co.uk

Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk
Manchester Window Factory www.manchesterwindowfactory.co.uk

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Latest Reviews

★★★★☆

“new windows and door”

Written on: 11/09/2014 by Gillespiefa338 (1 review written)

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I am very happy with the service and work everybody from the MWF has provided. I particularily liked that there was no pushing and prodding from the "Sales" team member, my ideas and concerns were taken into account and appreciated, the person who came to measure the windows was the same who came to do the work, again with lots of expertise, attention to detail and my ideas.There was flexibility in planning. I like the end result. I very preferred the personal service of a family business to a… Read Full Review

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★★★★★

“Tailor-made service”

Written on: 08/09/2014 by JDAtkins (1 review written)

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Our request for a front-door replacement was handled very professionally with great attention to detail. We needed a low, bottom-door, seal in place of the raised one and this was no trouble at all to get arranged. All dates/times for visits and fitting were perfectly kept to and the whole process felt focussed just for us....as it was!… Read Full Review

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★★★★★

“Excellent throughout ”

Written on: 06/09/2014 by sav11 (1 review written)

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After being let down by several previous window companies. I contacted Manchester window Factory. From the onset the service was excellent. All involved were professional and reliable with excellent communications throughout. The quality off the work was first class. I had original stain class which I wanted to keep and Manchester Window factory made this possibly. I dread to think what would have been if I had used any other company. The results are fantastic. I would definitely recommend… Read Full Review

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★★★★★

“Fantastic Service by a Professional Company”

Written on: 05/09/2014 by xxLarsen445 (1 review written)

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We had a window and door removed and French sliding door put in the dining room. From the initial phone call to the final clean up operation I can not fault the service we received. Everything qouted was delivered on time and there were no hidden extras or last minute additions on the bill. The quality of the product is first class and the guys who carried out the build were curtious and friendly with nothing being too much trouble. If you are looking for new doors or windows then the… Read Full Review

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★★★★★

“Performance Review of Manchester Window Factory”

Written on: 02/09/2014 by PeterM62 (1 review written)

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I chose Manchester Window Factory to install new windows once I was aware of their high overall rating on this site. I have had absolutely no regrets in choosing this company. The whole process from discussing our options to completion of the work went extremely smoothly. The workmen were first rate. The old windows took longer to remove than the men expected because of the way they had been previously fitted. However, their experience and diligence meant that this complication did not become… Read Full Review

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★★★★★

“Dont call it a conservatory its a garden room!!!!”

Written on: 02/09/2014 by whywouldyounot (1 review written)

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Hi we recently had a garden room installed. I dont call it a conservatory because its more than a piece of PVC stuck on the side of the house. Its an integral part of the house and a really useable space. Its a really difficult decision when choosing a company and its so easy to make a mistake and end up with a headache. I would describe myself as a person who has an eye for detail and am not easily pleased. The build has certainly lived up to my expectations I wouldnt say that the Manchester… Read Full Review

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★★★★★

“Wonderful service”

Written on: 02/09/2014

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From initial contact to completion of the job every person did exactly what they promised to do, when they said they would, for the price quoted and without any pressures selling-what a refreshing change! The fitters informed me what they would be doing at the start of each day and after they'd tidied up at the end of the day summarised what had been done and what to expect next. My windows look fabulous and the look of my property has been transformed. I have no hesitation in recommending… Read Full Review

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★★★★★

“DID A GREAT JOB”

Written on: 01/09/2014 by jc1234buildings (1 review written)

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Two years ago,I was doing a complete renovation of my house. One of the projects was to replace the existing windows and a back door..I spoke with an advisor and was convinced that they were the right company to use. Their price was competitive and also came with a good guarantee. There were a number of other contractors working on the house at the time and there was scaffolding at the back of the house, which made their task a difficult one. The work they did was outstanding. One of the… Read Full Review

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★★★★★

“Replacing leaded double glazing units in hardwood frames.”

Written on: 31/08/2014 by johnroutledge (1 review written)

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The glazing in the house was 28 years old and many of the units were badly misted.Advice was given on which units should be replaced and which could be left and not affect the finished appearance of the house.Advice was also given on the type of leading and the final effect is stunning!! In view of the nature of the job - hacking out rock hard putty from the 26 window frames - the job went according to plan without too much disruption. The experience of staff members proved invaluable in… Read Full Review

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★★★★★

“Wonderful service”

Written on: 30/08/2014

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From initial contact to completion of the job every person did exactly what they promised to do, when they said they would, for the price quoted and without any pressures selling-what a refreshing change! The fitters informed me what they would be doing at the start of each day and after they'd tidied up at the end of the day summarised what had been done and what to expect next. My windows look fabulous and the look of my property has been transformed. I have no hesitation in recommending… Read Full Review

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★★★★☆

“All in all, very good.”

Written on: 28/08/2014 by hughie2r (1 review written)

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Considering their size, I wasn't sure that Manchester Window Factory would be interested in my order of 1 single window. However, they were and round they came for quick measure up and quote. The price seemed reasonable and we agreed a time and date for fitting with payment to happen after that. The fitter arrived as arranged and did a good, tidy job. If I was being picky,I did have to touch up some paint around the reveal, but not bad considering. However, I've dropped a star as I needed to… Read Full Review

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★★★★☆

“A conservatory in North Wales”

Written on: 28/08/2014 by tanyffordd (3 reviews written)

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I wrote a review after completion of my conservatory two years ago. I have been pleased with it overall. It is relatively large (floor area 7m x 3 m). It has underfloor heating and I use it throughout the year. It looks good both inside and outside. Visitors have admired it. There have been some teething problems. When I have asked for help, the response has been slow. I do live about 120 miles from Manchester… Read Full Review

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★★★★★

“Excellent Service”

Written on: 27/08/2014 by philpott1957 (1 review written)

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I can say with confidence Manchester Windows will exceed your expectation with the product and the fitters. I have used them for my our home and my uncles house and my late aunt's bungalow. On all occasion this has been excellent service and also the after care is first class. I would recommend them to anybody… Read Full Review

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★★★☆☆

“Reasonable product, customer communication lacking.”

Written on: 27/08/2014 by tertle (1 review written)

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The windows are excellent, the stays are not, the stays are particularly difficult for old, enfeebled or disabled people to use. And as far as customer service goes the company is not particularly communicative. A 50% deposit is not insignificant, yet after expected delivery I had to ring and email repeatedly to find out where my windows were. I was cited 'holidays' as an excuse for the delay, I'm not bothered why they were late, I just feel that they could have contacted me when they knew… Read Full Review

Alexmorton's Response to tertle's Review

Written on: 27/08/2014

Hi Alex here from MWF
I am sorry hear this. It seems that we have not been quite on the ball with our communication here. If you could please email me, I will look into it. I take a great deal of pride in our reputation and agree that communication with our customers is crucial. I can only assume from the wording of this review that this was a specialist order.
With regard to the balance payment, I am sure that, had I been made aware of any illness causing a delay in payment, I would have been understanding and allowed a little leeway. I am sure that I was not made aware of this and, yes, we would expect prompt payment upon satisfactory payment. If we complete an installation and our emails are not returned, then, of course, we will ask what is happening. I don't think that this constitutes harassment. We have suppliers and salaries to pay just like everybody else.
With reference to the receipt, where customers pay by bank transfer, they are issued with an invoice upon completion and their bank statement evidences their payment. However, if this customer asked for one, and none was issued, then I apologise for that. Again, if I am emailed directly, I will attend to it personally.
I am happy that this customer is pleased with the finished job and would like to assure them that their comments have been taken on board in a positive and constructive way.

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★★★★★

“Very Highly Recommended”

Written on: 27/08/2014 by WBDocherty (1 review written)

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We had looked at various national double glazing companies but were uneasy and felt a little uncomfortable about allowing double glazing salesmen into our house because of past experience. We decided to look around locally and found The Manchester Window Factory so we decided to give it a go. We were really pleased we did because we did not get any of the usual double glazing salesmen ploys or spiel. We went ahead with the Manchester Window Company and I have to say it all went extremely… Read Full Review

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★★★★★

“Excellent service, no problems”

Written on: 26/08/2014 by Darrenfrommanchester (1 review written)

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Writing this about a year on from installation and have had absolutely no problems and have not had to take them up on what appears to be their very good after sales care in case of any niggles, there are cheaper guys out there but feel I got good value for money, you get what you pay for, and I got the best quality products and services around for a reasonable price. 10/10 from me, definitely recommended… Read Full Review

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★★★★★

“Excellent service - we are delighted with the work”

Written on: 26/08/2014 by MickandPenny (1 review written)

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Manchester Window Factory provided a great service from the start. When they first came round to size up the jobs, they discussed what we wanted in depth and made several suggestions which we took up. Eventually, we had two jobs done by different teams from MWF. The first included a tricky front bay job as well as a new front porch and another window. The team was great and we are really pleased with the frontage of the house now (plus we feel safer now the bay structure has been… Read Full Review

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★★★★★

“Excellent Quality Doors & Windows”

Written on: 25/08/2014 by djhussey (1 review written)

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The price was dearer than the other two companies who quoted but we were impressed with MWF's professionalism at our initial meeting and with the excellent reviews, together with the high quality samples we were shown. It's now been just over 12 months since we had our new porch, windows, doors, fascia boards and guttering done. A marathon job but done to such a high standard that it was well worth the wait. Impatient as we were, we would have been more concerned if they had rushed the job. We… Read Full Review

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★★★★★

“Excellent”

Written on: 25/08/2014 by RykerProctor (1 review written)

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I dont normally write reviews however these guys did such a good job and were helpful from start to finish. I'm a landlord of a property in Wales but i live abroad, which makes finding good tradesman even more difficult to find but these guys are fantastic, i only wish they were also plumbers and electricians as well then i would sleep more easy. If you need windows go with this company, i would recommend them to anyone… Read Full Review

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★★★★★

“Job Well Done”

Written on: 23/08/2014 by Margaret1921 (2 reviews written)

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We chose Manchester Window Factory after reading reviews on this site and, as per other reviews , the dealings were straight forward with no pressure selling from them. We had 5 windows and a new front door fitted in September 2013. The work was carried out expertly, the fitters being very careful and thorough. They in fact identified some issues, and at their request parts of the front downstairs bay were remade, even Alex himself delivered a replacement glazing unit. Immediately following… Read Full Review

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