Thomson Airways Reviews
Summary
In May 2009 Thomsonfly and First Choice Airlines merged into one to form Thomson Airways. You can check our reviews on the former two airlines and leave your own for Thomson Airways if you have already travelled with them.
Media Gallery for Thomson Airways
Latest Reviews
★☆☆☆☆
“Bad Planning and a Cabin Manager not fit for her...”
Written on: 27/05/2013 by 1310
Flight Tom1454 ex Edinburgh to Lanzarote 02/05/13. Booked in at 04:45 for a 07:10 departure-advised 3 hour delay. Departure board at 09:00 advised flight now cancelled. At least 15 minutes to be advised by tanoy-"collect luggage from baggage hall. 30/40 minutes later that we were being bussed to Glasgow for a 14:30 departure - no sign of any Thomson Staff anywhere to be seen. At Glasgow 1 hour 15 minutes to be rebooked in again at check in. After going through security check in for a second... (read more)
★☆☆☆☆
“Paid Extra for a Pain in the neck.”
Written on: 21/05/2013 by originalgrumps (5 reviews written)
I always book and pay for extra leg room seats that are advertised, by Thomsons, Thomas Cook etc,and have never had any issues before. Therefore,I booked and paid for extra leg room seats on this last trip with Thomsons, from Gatwick to Morocco. I was shocked to find that the extra leg room seats came at the expense of the seats not being able to recline at all, and I mean zilch. Thereby the extra comfort, that I had booked and paid extra for, was totally wiped out. In short I got my... (read more)
★☆☆☆☆
“The worst staff attitude ever encountered on a flight”
Written on: 13/04/2013
We have just returned from the Dominican Republic with Thomson Airways and are simply appalled by the attitude of the staff on the plane. They simply could not care less. In particular, one Stewardess called Marta shouted ranted and raved after me calling her on her attitude and the fact that she blatantly ignored my wife's polite request. I asked to speak with the cabin manager Dieter who failed to make contact in the remained 7 hours of the flight. When we departed the aircraft and I... (read more)
★☆☆☆☆
“Grim, with a capital GRRR”
Written on: 12/04/2013
6 hour delay, with no apology. 5 hr + flight to Egypt with no entertainment, poor leg room and uncomfortable seat. Staff simply couldn't care less. Like stepping back 20 years. First time with Thomson and will be the last. (read more)
★☆☆☆☆
“Worst Experience Ever with Thomson Airline”
Written on: 01/04/2013 by SueTooth (1 review written)
We have just experienced a 29 hour delay on our return from Sharm El Sheik to Newcastle. We took off on time from Sharm but two hours into the flight the captain informed us that there was a problem with a sensor which would need to be looked at by an engineer. It was therefore necessary for us to land at Athens to see if an engineer could look at the problem. After over an hour on the tarmac we were informed that an engineer was not available and that the crew had now run out of flight... (read more)
★☆☆☆☆
“Paid twice to reserve same seats...no refund!”
Written on: 16/02/2013
Rang Thomson to book extra legroom seats. Told no such seats available to book. As a result went online booked (paid to book) 'other' seats. At airport staff couldn't understand extra legroom seats were always available to book... I could pay for them there and then AND I WOULD GET MY MONEY BACK! Same on the return journey. On my return contacted Thomson asked for £48 refund. 4 MONTHS OF EMAILS NO REFUND!!! YES 4 MONTHS. Even after contacting someone in the CEO. Would I use them again,... (read more)
★☆☆☆☆
“Bad service”
Written on: 14/02/2013
So I decided that I wanted a package holiday with Thomson because it's meant to be a big company so I trusted it. We were delayed for over 4 hours before getting the flight to Greece. I didn't mind because stuff happens and flights can be delayed but the flight was also delayed on the way back for over 5 hours during the night so we literally felt like we had been travelling overnight. The hotel they put us in was overly disgusting, there was NO cleanliness and our hotel was cleaned ONCE... (read more)
Delayed's Comment
Written on: 15/02/2013
With regard to your delayed flights - if the delay was in excess of 3 hours (take off until touchdown) and was not a result of extraordinary circumstances (ie volcanic ash, snow, riot, strike) you are entitled to a payment of 400€ per passenger x 2 (as you had return flights ~ both delayed). I cannot comment on the conditions of your hotel and your service there only the airline delay. You may wish to look on a website such as MSE (MoneySavingExpert) to confirm your entitlement or you could employ a no win/no fee firm however they will take 20 > 30% of your payment.
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★★★★☆
“Cabin crew amazingly helpful ”
Written on: 08/09/2012
I traveled with Thomson Airways from Manchester to Larnaca in August 2012. I had not flown for 9 years due to my fear of flying. On the way over one of the cabin crew was very helpful as I was so nervous however I had not thought about the flight home (A Night Flight) well for anyone like me this is just the worst thing ever, during the take of I was shaking excessively and could not control my panic attacks one of the crew brought me ice and made me a cup of tea he was so reassuring, I know... (read more)
★☆☆☆☆
“AFTER CARE ”
Written on: 16/08/2012
PALMA RETURNING TO BRISTOL - 4 CASES CHECKED IN 3 ARRIVED! OK I KNOW THINGS LIKE THIS HAPPEN - REPORTED AS INSTRUCTED. 6 DAYS LATER CASE FOUND WILL BE WITH ME IN THE NEXT 3/4 DAYS - THIS DIDN;T HAPPEN - RING THEIR 0871 NUMBER WHICH COSTS 10P A MIN. AND YOU MAY GET SOMEONE ANSWER AFTER 30 MINS. THEN YOU SPEAK WITH SOME PEOPLE WHO DOESN'T SPEAK CLEAR ENGLISH - YES CASE GO ON NEXT FLIGHT, SORRY IT MISSED THIS ONE - I'M NOW 12 DAYS ON AND IT HAS MISSED A FURTHER 5 FLIGHTS - 'SORRY MADAM' THIS... (read more)
Ben Dewire's Comment
Written on: 20/10/2012
Don't blame Thomson, all cases and check in are handled by their handling agents at whatever airport you use.
Yes Thomson are responsible but they did not lose your case!
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★★★★★
“BEST AIRLINE EVER!!!!”
Written on: 15/08/2012 by mderbyshire (3 reviews written)
Flew with Thomson in October 2011 from Manchester to Orlando Sanford in Premium Class,very helpful the first time I pressed the buzzer for the flight attendant she came within 4 seconds me and my family went WOW! Great in-flight entertainment with noise cancelling headphones , went to the economy toilet and the people had ear buds but I am not saying that the people in economy are scruffy because I am flying with jet2 in august 2012 in economy. (read more)
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Showing 1 - 10 of 34 Reviews
★★☆☆☆
“price influctate”
Written on: 05/08/2012
im very sad to see that thomsons flight prices have drastically increased in price for out of season especially prices have tripled, whilst the service has gone down,, as they have lost you the option to listen ti radio or watch a movie, which I'd be happy to do without if they had kept their prices the same, but no at the same time as removing these things out they have rocketed their prices,, looks like i wont be going on holiday anytime soon (read more)
★★☆☆☆
“Just like the others!”
Written on: 26/06/2012 by ChrisBeahan (2 reviews written)
Bournemouth to Arrecife and return My wife and I have booked our last 2 holidays through Thomson and like other reviewers,we always feel that the flight is part of the holiday experience. Thomson seem to want to ‘milk’ as much from the passengers as is possible, and in this respect are no better than Ryanair or Easyjet. Our abiding impression is that the cabin crew, whilst smiling outwardly, are anxious to complete their duties and get it over and done with. Apart from the rip-off... (read more)
Ben Dewire's Response to ChrisBeahan's Review
Written on: 20/10/2012
Oh dear, It's because of Easyjet and Ryanair service in flight has diminished as they all have to compete with the those mentioned above. Even BA, Lufthansa and KLM etc are cutting service. Don't blame the airlines blame Ryanair and Easyjet for trying to price airlines out of the sky with a gloryfied bus service. Try Ryanair and Easyjet same number of passengers but only two toilets and no allocated seat and a rugby scrum when you board
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★☆☆☆☆
“What has gone wrong?”
Written on: 21/06/2012
We travelled with Thomson to Bodrum in June 2012, having travelled with Thomson last year to Egypt I was so disappointed, what a difference a year makes! You no longer get any form of inflight entertainment, you can no longer pre book a meal, thank god that we had brought a Boots meal deal at the airport to take on board with us, as their new food menu is very over priced and limited. Customer service is now very poor, we were sat at the back of the aircraft by the galley and the crew were... (read more)
★★★☆☆
“Food policy”
Written on: 12/06/2012 by olliekins (2 reviews written)
We flew to Taba in Egypt in May and knew there would be no meals, so we bought sandwiches in the airport for the outward journey and decided to buy a baguette on the aircraft for the homeward journey. They were disgusting - it consisted of one piece of back bacon that was thin, hard, had a rancid taste and a bad colour. We will never again purchase any snack on a medium haul flight. I think Thomson need to review their policy on this no meals on short/medium flights, but I do consider... (read more)
★★★★☆
“Awesome Thomson Airways”
Written on: 02/06/2012 by 34es (22 reviews written)
When we were going on our February holiday we code to go to Cape Verde with Thomson Airwas. When we got to the check-in desk we were dealt with very quickly by the lovely Thomson Airways staff. Boarding for the flight began on-time and we were greeted by some lowly Thomson stewardesses. The flight left pretty much on time and landed 40mins early into Praia. Cabin crew we all extremely polite and friendly when dealing with requests on both flights. Food was very good but it was quite... (read more)
★☆☆☆☆
“change of airplane”
Written on: 24/05/2012
I was advised by my pet shipper that my dog would be booked on a Thomson flight to Turkey,he had been advised by Thomson Cargo,I booked my passenger ticket.The following day I was informed by my pet shipper that he had been informed by cargo that the plane an Airbus A320 was unsuitable for pet transport.Thomson has refused to alter my ticket so I can travel on a pet suitable plane. They have taken every penny of my money saying that when I bought the ticket I agreed to their terms and... (read more)
★☆☆☆☆
“Online baggage allowance farce”
Written on: 03/05/2012
I have just returned from a trip with Thopmson to Jamaica and when i made the booking (flight only) i decided to take to piece of luggage and was charged £50 each, online Thompson has the option of up to 5 bags to check in and pre pay. On arrival at the airport in Birmingham i was told that i have only paid for the bags not the weight so the first piece of item that weigh 20kg is ok but for the second piece i will have to pay an extra £17 per kilo as that is over the 20 kg max limit for... (read more)
★★☆☆☆
“Poor service, poor standards and ramshackle aircraft”
Written on: 01/05/2012
This is the first time that I have reviewed anything before, but I feel like I have had enough... Background: I flew with Thomson airways last year Feb 2011, on a legacy First Choice Boeing 767. My return from Mexico to Gatwick was delayed by 12 hours as there was a technical problem with the plane and spare parts were needed. Outbound - April 2012: I flew again, outbound, with Thomson Airways, again on a legacy First Choice Boeing 767, from Gatwick to Mexico. The plane was in a poor... (read more)
★★☆☆☆
“I found the flight crew to be unfriendly and not...”
Written on: 22/02/2012
I found the flight crew to be unfriendly and not particularly helpful - we were made to feel that we were a nuisance and that they would rather be elsewhere. As for the food - totally disgusting! We flew with thomas cook last year and their quality of food was fair for aeroplane grub but what was sold to us on the thomson flight was not fit for human consumption. It was a bacon baguette and didnt resemble in appearance or taste like bacon. Have been with first choice before as well and they... (read more)
★★★★★
“I must congratulate Thomson for a fantastic Flight out...”
Written on: 18/03/2011
I must congratulate Thomson for a fantastic Flight out and return on time. Seats comfortable, Food very tasty and the cabin crew could not do enough for you. Departed Manchester early Morning Check-in OK security was bad very long queues due to a technical fault with X-ray. On return the staff at Gran Canaria were very helpful and we have an aircraft change to one of the Long haul ones very nice and loads of room as the flight was half full. Duty free had ample choice and had 3 drinks... (read more)
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Showing 11 - 20 of 34 Reviews
★☆☆☆☆
“Flew with Thomson airways for our wedding in Jamaica....”
Written on: 04/03/2011
Flew with Thomson airways for our wedding in Jamaica. We had problems from the initial booking where the staff had different opinions as to whether the wedding dress went free or not. Initially we paid for extra luggage allowance (£30) to accomodate this but then got it back when told it went free. On a later phone call we were told that it was not free and therefore paid for the extra luggage again, this time it cost us £50. At Manchester airport the service at check in was ok. On the... (read more)
★★☆☆☆
“Outward flight boarded on time. Then told to expect...”
Written on: 10/01/2011 by djtrevc0123 (3 reviews written)
Outward flight boarded on time. Then told to expect lengthy wait due to air traffic control delays. Finally took off 1 hour late. So sitting on plane 1.5 hours before take off. Since they clearly knew about the delay, passengers could surely have remained in the terminal longer. Seating reasonably comfortable, cabin staff friendly. Did not purchase food. On return flight, huge queues and chaos for check in at Paphos, there were 10 Thomson flights out that afternoon/evening with only small... (read more)
★★★☆☆
“Well another holiday done and this time we decided to...”
Written on: 19/12/2010 by 34es (22 reviews written)
Well another holiday done and this time we decided to fly charter with Thomson Airways. When we got to the airport at about 5:30 for a 9:30 departure the airport was quite busy with people checking in for Virgin and Singapore flights. Anyway we just walked straight up to the counter and we put our bags on the scale and the man behind the desk said I am very sorry but your baggage is overweight. It was overweight by 2 KG!!!!!!!!!!. So we had to wait for the baggage shop to open at 8:30 just 1... (read more)
★★☆☆☆
“Ever since Thomson airways decided to take over first...”
Written on: 03/12/2010
Ever since Thomson airways decided to take over first choice the standards have gone down in my opinion. First time we went to america about 3 years ago it was with first choice airlines and it was an overall pleasant experience, the seat width was superb with their 2,3,2 lay out in the cabin , the food was good for airplane food , enjoyable and didn't leave me hungry, the films were good and the games very enjoyable and overall the cabin crew were very nice. Now on Thomson, we went this... (read more)
Ben Dewire's Comment
Written on: 06/12/2010
Just for the record, all Thomson Boeing 767's are vastly newer than the First Choice 767's. Thomson have owned them since new whereas First Choice bought theirs second hand from Vietnam and are considerably older
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★★★★★
“Excelent cabin and seat pitch,with the size of the...”
Written on: 10/09/2010
Excelent cabin and seat pitch,with the size of the seats of would not bother to upgrade to premium. (read more)
★★☆☆☆
“As usual Thomson Airways disgusting. I use them quite...”
Written on: 15/08/2010
As usual Thomson Airways disgusting. I use them quite a lot as they are the only carrier that go from Newcastle to Punta Cana. Staff rude and miserable, not sure why they do the job as they do not seem happy. Food disgusting. Can not understand why on a long haul flight they only do one drinks service on return flight, yes they class it as a night flight as flight lands in UK at 0455 but when you have been staying there you are used to the time difference. The flight leas PUJ at 1545 and... (read more)
Emptydrum's Comment
Written on: 29/08/2010
I found this review helpful because... I like it when people are not afraid to tell the truth about things like this.
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Ben Dewire's Comment
Written on: 03/09/2010
Aircraft disgusting....who makes it dirty? I work in the railway industry and the biggest moan is dirty trains, who leaves free newspapers everywhere, empty coffe cups, lakes of vomit, discarded tissues and other unmentionable items. You seem to require little slave boys following you around cleaning up probably like your wife does. The abuse, you the passenger, give to airliners (multi million pound pieces of equipment) is quite astonishing. If you want pristine aircraft interior fly first class with a major scheduled airline, but there again would you have a two week holiday for £500? more likely to be £5000. Get real you get what you pay for, would you buy a Fiat 500 and expect a Rolls Royce
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★☆☆☆☆
“We paid for Extra leg room seats which we did not get...”
Written on: 22/07/2010 by Emptydrum (1 review written)
We paid for Extra leg room seats which we did not get on our flight home.
If fact when I asked why, I was met with a volley of abuse by the Air Steward, in front of my Wife and a packed plane of other passengers.
I do not like being spoken down to, when I am the one paying the money out.
There is nothing that I like about it at all. If I was informed if I was going to be getting the extra leg room seats that I paid in advance for.
I would suggest that you train your Airline Staff to deal...
(read more)
Ben Dewire's Response to Emptydrum's Review
Written on: 24/07/2010
A big question is, how did you ask why you did not have extra leg room. Many years experience in flying most passengers use the flight crew as kicking posts for everything, lateness, no meals, bumpy weather, air traffic control disputes etc etc. They know nothing about your booking, they are there as a legal requirement for your safety as laid down by the CAA, yet they serve, sell and clean up, yet they are still treated like dirt!
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Emptydrum's Response to Emptydrum's Review
Written on: 05/08/2010
Dear Sir, My comment about Thompson Air Crew is accurate and honest.
<br/>There was a Lady with small Children sitting in our Extra Leg Room Seating which I paid in advance for and showed at the Check In Desk when we boarded our Flight. I said to the Air Steward that I would be happy with any seat that is available as the Aircraft was completely packed out.
<br/>I just did not have the heart to move a Women with her young Children from our Seating. Nonetheless I was asked very rudely by the Air Steward to show proof of my Holiday and Seating which I paid for in advance.
<br/>He was quite impolite about this in front of my Wife and a plane packed full of other passengers. His excuse why he could not offer us our seats was that all their Aircraft were stuck in Greece due to an Air Traffic Control Strike over there. I was spoken to in a very nasty way and he used a very nasty tone of voice to me in front of a packed plane of other passengers. I found this unacceptable and have already complained to Thompson. You will be telling me next the Air Crew work for Charity, are you sure you do not work for them? I have never had any problems of this kind before, and I have been to a lot of places. Shame on you Thompson Holidays from Anthony Hill
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Lowland's Response to Emptydrum's Review
Written on: 27/08/2010
If someone you didnt know came into your place of work and said they had paid for something, you would not give it to them without some proof. The crew were just doing their job. I expect from your tone in these posts that you probably spoke to the crew like dirt - hence you will not of got the response you wanted. And yes, I do work for an airline1
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★★★★★
“I was pleasantly surprised when I flew with Thomson...”
Written on: 18/07/2010
I was pleasantly surprised when I flew with Thomson Airways this May. There was ash cloud disruption, and Thomson dealt with it really well. The aircraft was comfortable and the crew were friendly but professional. I paid just £100 return including luggage as I booked last minute, which is an excellent price! I can't say a bad word about this company, and I strongly recommend flying with them. A tip would be to book last-minute as the price drops dramatically! (read more)
★☆☆☆☆
“Both outbound & return flights were about 30 mins late...”
Written on: 07/07/2010
Both outbound & return flights were about 30 mins late so not too bad. We knew that the seats would be cramped but on the return flight we couldn't believe just how cramped!!. So uncomfortable & for a plus 5 hour flight should really be classed as long haul not short. Our knees were nearly touching the seat in front & if we reclined our seats the extra inch you can the guy behind couldn't use his tray. This is truly flying cattle class & have never been so truly uncomfortable for so long.... (read more)
★★★★★
“Relaxing here in Faro in a 5 star hotel, due to fly...”
Written on: 20/04/2010
Relaxing here in Faro in a 5 star hotel, due to fly back last Thursday 15th April when the airspace was closed to due to vulcano, Thomson sprang into action sorted out hotel accommadation so quickly, the reps were outstanding and could not do enough for you. Even started supplying washing powder fan bloody tastic. Mind you some passengers thought Thomson were responsible for the volcano lol, When we left the airport Easyjet and Ryanair passengers were shouting and screaming or holding their... (read more)
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Showing 21 - 30 of 34 Reviews
★★★★★
“THOMSON AIRWAYS. we flew from manchester to lapland on...”
Written on: 08/12/2009
THOMSON AIRWAYS. we flew from manchester to lapland on a 737. check in was smooth as glass no que. flight boarded bang on time. the flight left bang on time. due to tail wind we arived 40 minutes early. food, as i am a big eater the portions are obviously small but were quiet enjoyable, for me anyway. the table area could do with a little more space as there is not a lot of room for the larger person so i found my table not flat as it rested on my tummy. the captain and all crew could not do... (read more)
★★★★★
“Loved Cyprus so much had a late break in October, I...”
Written on: 21/11/2009 by Ben Dewire (10 reviews written)
Loved Cyprus so much had a late break in October, I chose to fly Thomson Airways as the flight in July was superb......what happened? it was even better, bang on time there and back, crew were like long lost friends who could not do enough for you despite dealing with some morons further up the cabin. Food as good as Virgin Atlantic, comfortable leather seats, clean cabin which smelt very fresh, all in all fantastic.
I have travelled many times with Thomson and never been let down they are...
(read more)
★★★☆☆
“Thomson Airways are not a brilliant airline though it...”
Written on: 15/09/2009
Thomson Airways are not a brilliant airline though it gets my vote. We left Birmingham 1 hour and 15 minutes late and landed at Ibiza 40 minutes late. The staff were friendly though not very helpful and the food was ok. They are better than Thomas Cook and certainly Monarch so I they are the best charter airline really so in that case I will use them again. The flights are way too expensive at £300 each though it was part of a package holiday. (read more)
★★★★☆
“It might seem strange that I wasn't keen on First...”
Written on: 14/09/2009
It might seem strange that I wasn't keen on First Choice and I really didn't like Thomsonfly but I actually really liked Thomson Airways. The flight was the most on time charter flight I have been on leaving just 10 minutes late and the staff were really kind and helpful. The food was quite nice and the plane was comfortable although so were Thomsonfly's and First Choices. The flight was expensive though the flight was good. (read more)
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Cdub's Comment
Written on: 24/04/2013
Well I wrote to Thomson's director who failed to respond. Her 'directors team' (yes they get so many complaints that the the MD has a team to respond) accepted all the points raised and admitted liability but refused to offer compensation. Thomson simply don't care. They accept and admit that they are sub-standard but won't deal with it.
I for one will never use Thomson again and by the time I've finished they will have lost many customers which will have cost them far more than what I asked for. Bad decision Thomson, customer service is the worst ever and after care is almost as bad.
My advice - avoid at all cost. Thomson make Ryan Air look like a private jet.
Reg9's Comment
Written on: 07/05/2013
Easy next step, go online to your local county court and issue a claim for a suitable amount through the fast track small claims system. ( small claims can be up to £5000 ! ).
It wont cost much probably about £85 which you can bill them for in your claim. They will never bother unless you cost them money, its the nobly language they understand. If you had put a foot wrong on that flight they wouldnt hesitate to press charges against you.
you have started so well, now finish the job!!
good luck