Pocketfold Invites , Paignton Reviews - www.pocketfoldinvites.co.uk

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★★★★☆
3.9 / 5
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Media Gallery for Pocketfold Invites www.pocketfoldinvites.co.uk, Paignton

Pocketfold Invites www.pocketfoldinvites.co.uk, Paignton

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Latest Reviews

★☆☆☆☆

“Great Invites, rubbish service”

Written on: 22/08/2013 by Ellie123456 (1 review written)

Great invites - best I'd seen around. Exceptionally poor customer service. Took ages for them to return calls and emails. They kept getting the proofs wrong despite very clear instructions. Sent out all 45 invites to us (took about a month from the proofs being approved to us actually receiving them!), and then they were wrong. I can't begin to explain how poorly the company is run. No one knows what's going on, and stupid mistakes are made all over the place. All in all, a calamity from… Read Full Review

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★★★★★

“Superb”

Written on: 17/06/2013

We have received the invites and just wanted to say thank you for your speedy work and delivery. We are very impressed and happy with the finished product… Read Full Review

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★★☆☆☆

“Inept!”

Written on: 30/04/2013

I chose Pocketfold Invites because the designs from their gallery looked good and the costs seems drastically cheaper than using a local supplier. I decided to write this review to warn others that they may end up wasting a lot of time explaining to the "experts" basic information. My emails to Pocketfold couldnt have been clearer yet I had to confirm and reconfirm basic instructions over a number of weeks. Eventually I received my complete order (after being dispatched in 3 stages) and while… Read Full Review

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Stellasm's Comment

Written on: 08/06/2013

I could not agree more with this review. It took 7 weeks for us to receive our invitations and we only received them then because we called them every day. We were told we had been emailed when we had not, and our clear instructions were ignored again and again. I would pay more next time for a more professional and swift service.

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★☆☆☆☆

“Sizing WAY off”

Written on: 05/04/2013

The pocketfolds I wanted called 'debut' was advertised as 5 inches times 7 inches but was actually 5.5 times 7.5 This was NOT doable as I was printing my own invites. Then they email me saying something ridiculous like the sizing is in mm too 1. Inches and mm still needs to be calculated the same. 2. The mm was still WAY off what it said on the site and funnily completely incorrect in inches too. So they obviously can not count. They are rude and horrible and not a 'company' to deal with… Read Full Review

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★★★★★

“Good service, would definitely recommend”

Written on: 07/03/2013

The service was fast and efficient, cheapest invitations I could find. Our invites arrived swiftly and the effort put into them was great, i would definitely recommend this service to a friend!… Read Full Review

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★☆☆☆☆

“worlds worst customer service”

Written on: 27/02/2013

thought this company looked great, exactly what we wanted...STOP!! DO NOT GO ANY FURTHER THAN LOOKING! they never answer the phone, they finish at 4pm although the stores guy says they finish at 5pm, you have to chase them not the other way round. [name removed] is the manager but he doesnt call you, too busy with his family. Their customer service leaves much to be desired. never received a sample that they promised. would not recommend in the slightest! … Read Full Review

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★☆☆☆☆

“Dreadful Customer Service”

Written on: 29/10/2012

After being made promises of a quick turnaround we choose to use this company, it seemed relatively straight forward, we would provide details, they would print and cut and we would mount invites. We should have noted the warning signs, on a few occasions samples they had said they would send never arrived. As it happens after placing the order, they took 2 working days to give a quote, despite a few days getting wording right, then they seemed to mix up the quotes they had given us over the… Read Full Review

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Pocketfoldinvites's Comment

Written on: 10/02/2013

I am sorry that you feel that you have received such a poor customer service Laura. It was very difficult to provide you with an accurate quotation until we were provided with the exact quantity and design that you required. Once a price was agreed you notified us that you hadn't booked a venue for your reception, again this made it a little difficult to provide you with PDF proofs. Once PDF were approved we waited a further 5 days for payment. However, once you did pay we moved heaven and earth to provide you with a 48hr turnaround. Please other potential customers note that this feedback was written prior to receiving the full order and once it was received Laura's boyfriend returned to us for additional items. Maybe we're not so bad after all!

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★★★★★

“5* service from chris highly recommend”

Written on: 26/08/2012 by geni117 (1 review written)

i can highly recommend the company after all my wedding stationary was delivered and presented in a very high standard, the company were very friendly and nothing was too big of a job for them, i am extremly happy with the overall service and cannot fault there customer service and communications !… Read Full Review

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★★★★★

“Absolutely wonderful!”

Written on: 06/07/2012 by CharlieLou (1 review written)

I had a very fixed colour scheme in mind for my invitations and struggled to find a pre-made set that fit my theme. I came across Pocketfold and was thrilled with the level of customisation that was possible. The quality of the materials was exceptional and the service I received from the team was second to none. I have since gone back to them several times for various smaller items and have always been more than happy with the experience and end result. The printing service was also… Read Full Review

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★★★★★

“Beautiful”

Written on: 04/07/2012 by Zoeisababe (1 review written)

I love my invites so much, they are really well made! everyone has complimented me on my invites. they are just so beautiful. I already recommended you to my friend who ordered before me after I recieved my sample. amazing customer service too. thank you team! xxxx… Read Full Review

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★★★★★

“fast quality service”

Written on: 26/06/2012 by Vixon2012 (1 review written)

I ordered three pocket fold kits in ice gold wave and satin royal blue ribbon for 75 invites, when they arrived I was delighted because the delivery was very quick. The stock was well packaged and padded for protection. Everything was there as promised and I was not in the least bit disappointed. Very good quality pockets and the template came through the email without a hitch. I cant wait to put them together and wow our guests. … Read Full Review

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★★★★★

“Would recommend to anyone and everyone”

Written on: 21/06/2012 by SeptemberBride2012 (1 review written)

I ordered the diy pocketfold invites and thought that I would print them myself and put everything together. I completely miscalculated what was involved in printing on such tiny pieces of paper. After trying printers in my area who wanted to charge a fortune I phoned Pocketfold in desparation a week before my invites were 'scheduled' to be sent out. They were so friendly and completely calmed down this panicked bride to be. I sent the invites back to them and emailed them my templates… Read Full Review

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★★★★★

“Fab! Fab! Fab!”

Written on: 06/06/2012

I can't believe how easy it is to order Wedding Invites from Pocketfoldinvites. I was struggling to find a suitable supplier (and one at a reasonable cost)so I could make my wedding invites... After seeing, and being recommended by another bride, an invitation I was very impressed. I was even more impressed with the speedy dispatch of the sample items I wanted to order and how quickly I got a response when I emailed regarding templates. I cannot fault Pocketfoldinvites at all, even when I… Read Full Review

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★★★★★

“Great items Great service and great price.”

Written on: 23/04/2012 by HandmadeByme (3 reviews written)

We have been using pocket fold invites for a number of years now and to say the service has been 2nd to none in over 60 orders we have had only one where we had to chase (and that was because our bride was in a hurry not because they were late) All our items are checked and double checked before posting to us so we never have any mistakes. Last week we ordered the wrong colour item and they posted out that very day by special delivery. Keep up the good work everyone… Read Full Review

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★☆☆☆☆

“AVOID!!!!”

Written on: 20/04/2012 by Lynz123 (1 review written)

I am so disappointed in this company! They were supposed to design our wedding invitations but have messed us around for over a month continually telling us they will be posted soon and never were! Awful customer service, avoid them if you actually want to receive your invites!… Read Full Review

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★★★★★

“Quality products”

Written on: 29/03/2012 by ClaireT84 (1 review written)

I left the ordering of my wedding invitations very late! The staff at Pocket Fold Invites were really helpful and resonded to my numerous emails and calls quickly. I received the invitations flat packed (as requested) and have found it really straight forward to put them together. They are high quality and look great for a really reasonable price!… Read Full Review

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★★★★★

“Wow!”

Written on: 19/03/2012

Wow says it all really! Absolutely beautifully made, fantastic quality invites with fantastic customer service and communication throughout. I had been struggling to find a colour match for my wedding theme when I found pocketfold invites.com, my problems were over. They sent me out colour switches super quick and guided me through the process throughout with speedy fantastic customer service. The designs are beautiful and the team are really flexible in changing things to suit your needs. My… Read Full Review

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★★★★★

“Excellent service from pocketfold”

Written on: 17/03/2012 by Harvey1707 (1 review written)

Our wedding invitations were beautifully made, we were able to change the colour to match our wedding theme and customise the wording to add our own personal touch. I found pocketfold to be professional yet friendly throughout and always kept us up to date with the process. I am more than happy with the end result and can't wait for my guests to receive their invites. Definitely recommend using pocketfold!… Read Full Review

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★★★★★

“Make them individual and wow your guests”

Written on: 12/03/2012 by pinkprincessmom (1 review written)

What a great invite, we were able to custom them to say just what we wanted,for daytime and people saying the night,guests information on places to stay close by, special ones for thr Bridesmaids & ushers and the people for the night party.We changed the font colour to fuisha pink & black added ribbons and 3 small crysals they looked amazing.They were so easy to print out, they just took a little time so don't try to rush your invites.The people at pocket folds were so helpful especially… Read Full Review

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★★★★★

“Fantastic all round”

Written on: 08/03/2012 by MBell (1 review written)

I found Pocketfold Invites extremely helpful. From first choosing to receiving the invites they were patient while I tried to describe what I wanted and bent over backwards to make sure that is what I received. The invites were stunning and we were kept in the loop as to which stage they were at right up until delivery. We would highly recommend Pocketfold Invites to anyone wishing to purchase some simply stunning invites that will get them loads of compliments from the guests who receive… Read Full Review

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