Moodbox.co.uk Reviews

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★★★☆☆
2.7 / 5
41% of users recommend this
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Latest Reviews

★★★★★

“Fantastic Customer Service”

Written on: 19/04/2013

They made my entire house curtains and blinds faultless nothing was too much trouble I spent hours on the telephone they were extremely patient with me, and I saved a fortune on all local charges. Thank you. Jo… Read Full Review

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★☆☆☆☆

“They don't answer after taking the money...”

Written on: 14/03/2013

I thought that I was lucky to have found this e-shop having fabrics in such good prices. However, a bad surprise was ahead of me. After I made the purchase using my credit card weeks passed without receiving the goods. They didn't reply neither to my emails nor to my phonecalls. Thank God, banking system is with customer's side! I disputed this transaction and bank has contacted them and then some days after I received my long waited goods. Never, ever buy again from this store!… Read Full Review

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★☆☆☆☆

“None delivery and no response.”

Written on: 26/01/2012

Placed an order mid December 2011. Order ackbowledged 14 December. However no delivery. No response to e-mails and the telephone number omitted from their website. Looks dangerous… Read Full Review

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Guest's Comment

Written on: 10/04/2012

same has now happened to me, order placed no sign of delivery
chased 4 times for delivery update , no reply whatsoever looks like its a con,
wondering how i can get my money back any ideas??
i would not recommend or buy from this company,
should be taken to task or prevented from using website!!!

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★★☆☆☆

“Poor customer service, do not use”

Written on: 22/06/2011

After placing an order on what seems like a well run site i got suspicious after not hrearing anything from them after 2 weeks. I looked up the reviews and was horrified to see that people were not receiving orders. i notices someone had kindly put a telephone number on there so i called it and got a rude response saying "hang on i will put you thru to someone else without any questions" the lady came on who was covering for someone else and said my order had failed as the material was out of… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 13/06/2011 by tazsay (2 reviews written)

I placed an order in April 2011 and the money was taken from my credit card 6 days later. I have not received the goods and despite numerous emails, have not received a refund of my money. I have reported this site to directgov.org.uk DON'T BUY ANYTHING FROM THIS SITE… Read Full Review

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★☆☆☆☆

“I have been caught by this site to... I have been...”

Written on: 12/05/2011

I have been caught by this site to... I have been waiting for my material since 20/04/11. I have sent a few email with no reply. I am now going to look at trying to get the money back that they took at order confirmation. This is disgusting and I would never recommend them to anyone… Read Full Review

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★★★★★

“I had a problem with an e-mail saying read the...”

Written on: 27/03/2011

I had a problem with an e-mail saying read the autoresponse and I couldn't read anything - but then my goods arrived within 3 days. Great service and i will definately use again, but the nonsense e-mail saying read autoresponse does need sorting out as this is not good and did make me slightly worried. Service and goods 10/10 though! I received an e-mail i could read which alerted me to the goods being dispatched and they arrived the very next day just as the e-mail said.

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★★★☆☆

“Felt like a complete idiot when I found this site...”

Written on: 18/03/2011

Felt like a complete idiot when I found this site after 2 weeks waiting for my delivery from Moodbox. They took the money out the same day and apart from an email confirming order I received nothing else. After another week or so while I sent a couple of emails asking for estimated delivery time and did not receive a reply to either. Also the phone number I had was always engaged (I think-can't quite remember but never had any joy there).
Eventually, after drafting a letter to copy to my credit… Read Full Review

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★☆☆☆☆

“Have had significant difficulty with this company. ...”

Written on: 09/03/2011

Have had significant difficulty with this company. Took my money before goods arrived. When goods arrived they were not as advertised on their site. Have made many attempts to speak to Moodbox, but they do not answer calls or respond to emails. Returned product asking for refund, they have kept goods and not refunded my money. Very disappointing… Read Full Review

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★★★★★

“I ordered some curtain fabrics and have saved myself...”

Written on: 19/02/2011

I ordered some curtain fabrics and have saved myself quite a nice sum of money buying through moodbox. My order came to me within 5 days and i am truly delighted with the service i have received. I was wary of the internet but i had no need to be and i will be visiting this site again for my next project… Read Full Review

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★★★★★

“I saw the fabric i wanted and it was £99 a metre and...”

Written on: 16/02/2011

I saw the fabric i wanted and it was £99 a metre and got it in MoodBox for £35 plus vat couldnt believe it! After reading some reviews here I thought it would never come but it did it arrived within two weeks no problem at all and is gorgeous - thanks MoodBox x… Read Full Review

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★☆☆☆☆

“Placed an order with Moodbox.co.uk early December for...”

Written on: 02/01/2011

Placed an order with Moodbox.co.uk early December for £600. They took my money and have not delivered the goods, nor will they reply to any of the numerous emails I have written to them on the subject. Of course they do not answer their phone. British blinds in Shipley took the money from my account. Buyer beware of either of these companies. I am now going to register consumer complaints against them and contact my bank re fraud… Read Full Review

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★★★★★

“An enormous thank you for putting yourself out and for...”

Written on: 24/12/2010

An enormous thank you for putting yourself out and for making my Xmas - you really have

Thanks for all your help and finding the fabric i thought i couldn't get anymore. My room looks amazing now it is finished

Will be in touch again real soon… Read Full Review

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★☆☆☆☆

“I was just about to place an order with moodbox.co.uk,...”

Written on: 19/12/2010 by Nashley (2 reviews written)

I was just about to place an order with moodbox.co.uk, however, I became suspicious when I couldn't find, on their website, any contact number or evidence of where in the country they are located. And then I saw some of the negative reviews. I'd rather pay slightly more from a website that is more transparent… Read Full Review

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★☆☆☆☆

“Still waiting for an order, unable to contact by...”

Written on: 06/12/2010

Still waiting for an order, unable to contact by phone, no response to emails. DO NOT use this company they take your money with no intention of supplying goods. Its a disgace!… Read Full Review

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★★★★★

“Thank you for all your help ”

Written on: 05/12/2010

Thank you for all your help

The lady i spoke to really put herself out for me when she didn't have to. Unfortunately i have still not found my fabric i was looking for but i have to say 10/10 for your help

I will certainly be contacting moodbox when i need more fabric for my next project

Gemma… Read Full Review

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★☆☆☆☆

“I came across this website while looking for...”

Written on: 26/11/2010 by eah5219 (1 review written)

I came across this website while looking for information on Moodbox.co.uk. My order placed in Oct was not delivered and I have had no response from emails. Has anyone ever received goods from Moodbox.co.uk and if so when?… Read Full Review

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★★☆☆☆

“guys, i have just found a telephone number for...”

Written on: 25/11/2010

guys, i have just found a telephone number for moonbox, its 0800 881 8056 and address is moodbox.co.uk, po box 90, shipley, west yorkshire, BD17 6WZ. if u google the phone number their details come up. i stumbled across this website yesterday and wouldnt have looked any further had it not offered me to use paypal. so i browsed through, and ordered 140 quids worth of stuff, only to find i couldnt use paypal after all. this site seems very dodgy. i phoned the number you can use to pay for your… Read Full Review

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★★★★★

“Fantastic customer service for me - goods arrived...”

Written on: 12/11/2010

Fantastic customer service for me - goods arrived within 2 working days and quality is fabulous. Thanks guys will be back to buy some more… Read Full Review

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★☆☆☆☆

“These people are useless, I would be very cautious...”

Written on: 12/11/2010

These people are useless, I would be very cautious about dealing with them. We have ordered goods that have not arrived, they do not respond to emails and there is no contact telephone number… Read Full Review

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