135 Winchester Road
Chandler's Ford
Eastleigh
Hampshire
SO53 2DU
written by on 09/05/2011
Just returned from the new King Rufus and will not be returning. We went particularly for the 25% off offer that is advertised between the hours of 3.30-6.30. We arrived at 5.45 (there were 13 of us including 2 small children) Service was very slow but we did get our meal orders in before 6.30. During the meal we had a few niggles such as lack of condiments, no child friendly cutlery, no vegetarian gravy but we were celebrating a family birthday & didn't want to make a fuss so made the best of the evening, enjoying each others company & the food was ok...... However when the bill arrived, my husband being the gent that he is quickly settled the bill & returned to the table (as he didn't want any arguments over who would pay!) It was only afterwards that he checked the receipt & noticed that only 4 of the meals had had the 25% taken off. He went to query this & the staff said that whilst the order was being put through the till it had turned 6.30 at the 5th meal which is why we had to pay full price for the rest! Absolutely outrageous! They wouldn't budge on this & the manageress said that she could understand our frustrations (sounded very well rehearsed!) But there was nothing she could do as the bill had been paid!
I would only recommend you go here if you don't value good customer service and arrive before 5 as we really wonder if the waitress was so slow taking our order on purpose! One Birthday party ruined, really wish we'd had a takeaway!
written by bluecettina on 25/04/2011
My partner and I went to the King Rufus lunchtime today. We ordered our drinks at the bar and found a seat in the beer garden. Not many parasols in spite of the sun. We ordered a sandwich each,after 35 min our sandwiches finally arrived, with out any condiments, cutlery or napkins. We had almost finished our drinks. My sandwich was listed as Wensleydale cheese with sweet peppers. The cheese was cubed into minute pieces and there was a tiny sprinkling on top of the peppers and couldn't be tasted at all. Very disappointed and will not be recommending this place or visiting it again. The plastic flowers outside the pub are a big joke in Chandlers Ford.
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