Victoria Plum Reviews - www.victoriaplum.com

★☆☆☆☆
1.3 / 5
197
5.1% of users recommend this
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Latest Reviews

★☆☆☆☆

“bad customer service ”

Written on: 30/07/2015 by stjanes (1 review written)

I have recently bought several items from this company, and I must say they look great. However, the delivery (in this case it was to France) was late despite their promise of delivery on a certain date. This caused a big inconvenience and additional costs to me as the plumber I had hired could not finish the bathrooms. What I found more upsetting though is that on of the shower mixers, to be more precise the ""Traditional Twin Shower Valve with Victorian Grand Rigid Riser Kit - Chrome""… Read Full Review

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★☆☆☆☆

“Poor quality products - even worse customer service”

Written on: 18/07/2015 by GeorgehenryB (1 review written)

I purchased the planet toilet. While I was at work, my plumber unpacked the toilet and installed it for me. When I saw it, I nearly burst into tears! It was the most odd looking item I had ever seen - kind of like a toilet on steroids! Now onto faults: The back is a 'gloss' porcelain yet the base is a 'matt' which frankly looks just wrong. The seat is also significantly smaller than the base which again looks odd and also makes sitting uncomfortable and finally the push button is plastic and… Read Full Review

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★☆☆☆☆

“It pains me even giving them one star!!!”

Written on: 14/07/2015 by Beeski (1 review written)

Words fail me as to how poor my experience with Victoria Plumb has been. I find it incredulous that such a large organisation can get it so wrong and give such blatant disregard to me as a customer. A snapshot of my experience would include: Poor communication Lack of ownership of my complaint Damaged goods Undelivered goods Vital components missing from goods received Team leaders refusing to speak to me Team leaders admitting that the service I received was rubbish (edited for… Read Full Review

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★☆☆☆☆

“Damaged goods delivered twice! ”

Written on: 09/07/2015 by Shelby110 (1 review written)

we spent over £1800 with this company ( bathroom suite & shower en-suite) after doing our research and checking the reviews. I had second thoughts after reading some bad reviews but thought " more positive than negatives". Delivery arrived and it was kaos. Although delivery men were polite, they could not match the goods to the paperwork as half of the boxes had no codes displayed. With the assistance of my partner we fumbled through what we could, even highlighting some items were not ours… Read Full Review

Beeski's Response to Shelby110's Review

Written on: 14/07/2015

I fully sympathise with you - see my review for more info but in brief - low prices = poor quality and appalling customer care!!!

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★☆☆☆☆

“Very Poor Quality - avoid Victoria Plumb”

Written on: 28/05/2015 by Jamarn355 (1 review written)

Ordered a new toilet and basin for our bathroom . Basin is rather cheap looking but I'm aware you get what you pay for so was willing to put up with it but toilet is totally awful, it has the cheapest , thinnest seat and lid I have ever seen. I wish I'd taken the time to read these reviews before purchasing . I should have realised that if a price seems to good to be true then it usually is, I wish I'd just spent a little bit more money and got something better quality elsewhere. How on… Read Full Review

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★☆☆☆☆

“Save yourself the stress and go elsewhere. SHOCKING...”

Written on: 26/05/2015

My heart has sunk on reading these terrible reviews as I now know what to expect. I ordered a bathroom suite and had my bath fitted 2 weeks ago...all good, or so I thought. After 1 week I noticed a water stain on my newly plastered and painted kitchen ceiling which was directly underneath the bath. My plumber came back and advised that the bath had a manufacturing fault consisting of two hairline cracks on the underside of the bath which had been leaking over the course of the week. So I… Read Full Review

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★☆☆☆☆

“toilet cistern unit”

Written on: 12/05/2015 by 84Harvey (1 review written)

did not admit to a problem, said have sold thousands of these unit and had no problems, that's a lie as there are a number of threads on the subject, I asked for someone from the technical department to call be to explain how to fit this unit, guess what they never called, luckily someone had posted a way round the problem. Never use this company go elsewhere it may cost a little more but it will save you stress… Read Full Review

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★☆☆☆☆

“Faulty Shower door”

Written on: 12/05/2015 by pri101 (1 review written)

Faulty shower door which leaks, Victoria Plum accepted it is a manufacturing fault after many phone call and emails from me. The technical support team never called back or emailed and broke promises. They agreed to refund door and pay for the cost of replacing the faulty door. I managed to get a refund for the price of the door but have not heard anything back about the cost of replacing after submitting a couple of quotes. They always promise to respond after 24 hours but no ever call back or… Read Full Review

Bella42's Response to pri101's Review

Written on: 13/07/2015

Can I ask which door you had fitted?I've just bought stuff from Victoria plumb and there appears to be one problem after another!so far we are on toilet number 3 as first 1 was cracked,2nd one never made it out of delivery company warehouse due to it being damaged & now the finish on the concealed unit is peeling & breaking off! I'm terrified to use the bathroom in case something else goes wrong!

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★☆☆☆☆

“Dreadful after service and shoddy products”

Written on: 02/05/2015 by Alessandra351 (1 review written)

Bought a suite from VP, and toilet we bought started breaking about a year later. Had to have everything replaced but when rang up VP said they don't do spare parts. Then when I contacted them about compensation for the £404 it had cost us to replace everything that broke, they said they would not pay as we had not contacted them. DO NOT USE THIS COMPANY!!! Cheap for a reason… Read Full Review

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★☆☆☆☆

“I don't no what to say about this dreadful service!”

Written on: 24/04/2015 by Heidyy459 (1 review written)

Ordered a bath and two shower screens, over £800 worth of product. Been waiting nearly a month now and no delivery. I've lost all faith in the company sadly and wished I had seen this review site before I ordered. The initial promise, on a normal order, was 5 to 7 days. After a software error delayed the first order, then a human error made the updated order disappear altogether, now there telling me the re-order - the THIRD TRY - will take 10 working days, and that's 4 days after organising… Read Full Review

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★☆☆☆☆

“After purchasing a bath from Victoria plumb 9 months...”

Written on: 23/04/2015 by KareemChristie (1 review written)

After purchasing a bath from Victoria plumb 9 months ago, I was running a bath and water started dripping through the ceiling. My plumber looked over the bath and stated there was a hairline crack in the bottom due to in sufficient fibre glassing of the bath, this has got bigger over time. I contacted victoria plumb to let them know of the manufacturing fault and they asked me to send in photos (which I did). I then received an email back saying after sending the pictures to the… Read Full Review

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★★☆☆☆

“Go elsewhere.....”

Written on: 19/04/2015 by McKenna260 (1 review written)

If you have no issues then I guess you might get value for money. Some of our shower was damaged on delivery. It took weeks and weeks to get the a correct, intact replacement from them. At one point I had someone telling me that we had the right part. It was only when I persisted that they realised they had sent the wrong part again. I would have thought they might have offered some sort of compensation for their poor poor after sales service but ..... nothing. When we finally had everything it… Read Full Review

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★★★★★

“perfect”

Written on: 17/04/2015 by rphipson (1 review written)

I ordered a bath, basin and shower head for guaranteed delivery date. They called 45 mins before arrival which was helpful. drivers were helpful. phoned customer services to return the shower head as it hung too low for my small bathroom. They emailed me a prepaid returns label. great service start to finish. I have since returned for other bits and bobs… Read Full Review

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★☆☆☆☆

“Awful customer service, faulty products ”

Written on: 16/04/2015 by Green327 (1 review written)

We ordered a full bathroom suite from Victoria Plumb, every product that was sent was faulty! No word of a lie, the bath unit was broken, the bath drainage system had holes in. We ordered bathroom cabinets which where marked and faulty. The toilet worked fine for a week, the cistern then broke and then caused a huge leak! We ordered a bathroom wall mirror which again was faulty and started bowing in the middle and broke again after 1 week. Attempting to contact victoria plumb we spoke to very… Read Full Review

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★☆☆☆☆

“VERY BAD SERVICE”

Written on: 05/04/2015 by emilybell10 (1 review written)

I HAVE HAD MY BATHROOM FOR 2 YEARS, THE ENAMEL IS COMING AWAY FROM THE SINK, I CONTACTED VICTORIA PLUMB, TO BE TOLD THAT THEY WILL NOT DO ANYTHING AS THE 1 YEAR GUARANTEE IS UP, ALTHOUGH THEY STATE THAT THEIR BATHROOMS COME WITH A 25 YEAR GUARANTEE, I WILL NEVER BUY OR RECOMEND ANY OF THEIR PRODUCTS TO ANYONE… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!”

Written on: 16/03/2015 by andy_shez (1 review written)

As an experienced bathroom installer, I can honestly advise anyone to stay well clear of VP. The quality of the products is very poor...to the extent that you can actually see through the side walls of the bath that my customer ordered. It also arrived with no feet, and the fittings for the panels were missing! I complained but got the usual speel from customer services..Overall, Poor quality products, and poor quality service… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 09/03/2015 by cw888 (3 reviews written)

They take your money but do not deliver as promised. No answers to queries. Absolutely deplorable. Wished I'd never ordered from them - should have read the reviews… Read Full Review

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★☆☆☆☆

“wall hung toilet”

Written on: 27/02/2015 by McCracken379 (1 review written)

No fixing kit supplied with this item,apparently you have to purchase Victoria Plums cistern which it does not clearly state on the website,also the holes in the side of the toilet have no caps so you have to live with a rather unattractive hole,when i rang to complain they said that other customers had raised this problem,yet there it is still pictured on the web site with hole covers,unhelpful in the extreme,do not buy from this company… Read Full Review

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★☆☆☆☆

“rubbish customer service and broken promises”

Written on: 26/02/2015 by draytoir (1 review written)

I ordered a vanity unit on 18th January 2018 - promised delivery 27th February 2015. I spoke to them on 26th February to confirm that delivery was on schedule as I had plumbers booked in to start work on 2nd March. I was assured that delivery was as per the order. An hour later I received an email saying that they would not be able to meet the delivery date - instead saying it would be available on 13th March for delivery on 7th March - I kid you not they were going to deliver it a week before… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 26/02/2015 by Torres420 (1 review written)

Like other reviewers I find the service of this company awful. Wish I had read the reviews before ordering from this company who are obviously in major problems. They just do not bother to respond to any queries and hide behind the fact that they are too busy to respond. Wish I had never seen one of their TV ads… Read Full Review

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