Victoria Plum Reviews - www.victoriaplum.com

★☆☆☆☆
1.3 / 5
203
5% of users recommend this
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Latest Reviews

★☆☆☆☆

“Items are not in stock despite boasting next day delivery.”

Written on: 26/08/2015 by Shopper27 (1 review written)

I paid £49 to have next day delivery making sure that I chose items that were showing in stock. The next day I called to find out the time of delivery and was told one system said it was being sent to dispatch and another system said they are not in stock and waiting for reorder. They said they would check and get back to me. No one came back to me until 6pm. By then I had made up my mind I wanted a refund. The gentleman said he had processed the refund whilst I was on the phone, a week later… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 25/08/2015 by AdamBoulton (1 review written)

Terrible service! They sent incorrect parts on two occasions. It ends up costing the customer as a result and they will do nothing to resolve the situation amicably. Very disappointed… Read Full Review

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★☆☆☆☆

“Very very poor”

Written on: 12/08/2015 by 1964Sharp (1 review written)

Ordered with promissory that before 3.30pm would be same day dispatch. The next day I phoned to confirm and was told 2 to 7 days. 7 days later i phoned but was 16th in the que. Emailed, 24 to 48 hours to reply, to be then informed that due to the numbers of inbox traffic it would be upto 5 working days. Beware this company, it is my belief that a sale actually means they will take your money before sourcing your product order. Of course, one day they will go bust with alot of customers money… Read Full Review

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★☆☆☆☆

“LATE POOR SERVICE ”

Written on: 12/08/2015 by Harley360 (1 review written)

I am totally concerned. ....wish I had read all this before I ordered. Waiting for all my shower ect to arrive! Supposed to be 2/5 day.....nope waiting still after 2 weeks! Rang 3 times, told each time dispatche will be tomorrow! ! I'm now dreading receiving after all these comments! The process so far is so very poor and extremely poor customer service! Again today (Wednesday ) still NO contact regarding delivery! Hope I have better luck with products when they finally arrive if ever!… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 11/08/2015 by OldWomble (18 reviews written)

After delivering the wrong item last week they sent me a message saying they will re deliver today. They told me they would ring 30mins before delivery (and collection of the wrong unit). They did not ring, they just turned up and left the replacement item in the fron garden. The return item was in my unlocked porch but they didn't bother to take that. They now want me to wait in so they can collect at their convenience not mine. I have now given them a 2 hr window to collect it or I will take… Read Full Review

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★☆☆☆☆

“VICTORIA PLUMB TERRIBLE QUALITY AND SECONDHAND...”

Written on: 04/08/2015 by BBALLS (1 review written)

Had our Odessa unit installed and about a week later splits in coating of drawer let water in which blew board underneath. (This is a bathroom product!) V. Plumb agreed to change it and asked us to dispose of the unit? a few days later another turned up but it was filthy and coating on both drawers damaged with a footprint on it. It was packed upside down in the box with no packaging. It was clearly not new. Phoned V. Plumb who now wanted proof and said they couldn't do anything without… Read Full Review

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★☆☆☆☆

“bad customer service ”

Written on: 30/07/2015 by stjanes (1 review written)

I have recently bought several items from this company, and I must say they look great. However, the delivery (in this case it was to France) was late despite their promise of delivery on a certain date. This caused a big inconvenience and additional costs to me as the plumber I had hired could not finish the bathrooms. What I found more upsetting though is that on of the shower mixers, to be more precise the ""Traditional Twin Shower Valve with Victorian Grand Rigid Riser Kit - Chrome""… Read Full Review

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★☆☆☆☆

“Poor quality products - even worse customer service”

Written on: 18/07/2015 by GeorgehenryB (1 review written)

I purchased the planet toilet. While I was at work, my plumber unpacked the toilet and installed it for me. When I saw it, I nearly burst into tears! It was the most odd looking item I had ever seen - kind of like a toilet on steroids! Now onto faults: The back is a 'gloss' porcelain yet the base is a 'matt' which frankly looks just wrong. The seat is also significantly smaller than the base which again looks odd and also makes sitting uncomfortable and finally the push button is plastic and… Read Full Review

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★☆☆☆☆

“It pains me even giving them one star!!!”

Written on: 14/07/2015 by Beeski (1 review written)

Words fail me as to how poor my experience with Victoria Plumb has been. I find it incredulous that such a large organisation can get it so wrong and give such blatant disregard to me as a customer. A snapshot of my experience would include: Poor communication Lack of ownership of my complaint Damaged goods Undelivered goods Vital components missing from goods received Team leaders refusing to speak to me Team leaders admitting that the service I received was rubbish (edited for… Read Full Review

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★☆☆☆☆

“Damaged goods delivered twice! ”

Written on: 09/07/2015 by Shelby110 (1 review written)

we spent over £1800 with this company ( bathroom suite & shower en-suite) after doing our research and checking the reviews. I had second thoughts after reading some bad reviews but thought " more positive than negatives". Delivery arrived and it was kaos. Although delivery men were polite, they could not match the goods to the paperwork as half of the boxes had no codes displayed. With the assistance of my partner we fumbled through what we could, even highlighting some items were not ours… Read Full Review

Beeski's Response to Shelby110's Review

Written on: 14/07/2015

I fully sympathise with you - see my review for more info but in brief - low prices = poor quality and appalling customer care!!!

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★☆☆☆☆

“Very Poor Quality - avoid Victoria Plumb”

Written on: 28/05/2015 by Jamarn355 (1 review written)

Ordered a new toilet and basin for our bathroom . Basin is rather cheap looking but I'm aware you get what you pay for so was willing to put up with it but toilet is totally awful, it has the cheapest , thinnest seat and lid I have ever seen. I wish I'd taken the time to read these reviews before purchasing . I should have realised that if a price seems to good to be true then it usually is, I wish I'd just spent a little bit more money and got something better quality elsewhere. How on… Read Full Review

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★☆☆☆☆

“Save yourself the stress and go elsewhere. SHOCKING...”

Written on: 26/05/2015

My heart has sunk on reading these terrible reviews as I now know what to expect. I ordered a bathroom suite and had my bath fitted 2 weeks ago...all good, or so I thought. After 1 week I noticed a water stain on my newly plastered and painted kitchen ceiling which was directly underneath the bath. My plumber came back and advised that the bath had a manufacturing fault consisting of two hairline cracks on the underside of the bath which had been leaking over the course of the week. So I… Read Full Review

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★☆☆☆☆

“toilet cistern unit”

Written on: 12/05/2015 by 84Harvey (1 review written)

did not admit to a problem, said have sold thousands of these unit and had no problems, that's a lie as there are a number of threads on the subject, I asked for someone from the technical department to call be to explain how to fit this unit, guess what they never called, luckily someone had posted a way round the problem. Never use this company go elsewhere it may cost a little more but it will save you stress… Read Full Review

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★☆☆☆☆

“Faulty Shower door”

Written on: 12/05/2015 by pri101 (1 review written)

Faulty shower door which leaks, Victoria Plum accepted it is a manufacturing fault after many phone call and emails from me. The technical support team never called back or emailed and broke promises. They agreed to refund door and pay for the cost of replacing the faulty door. I managed to get a refund for the price of the door but have not heard anything back about the cost of replacing after submitting a couple of quotes. They always promise to respond after 24 hours but no ever call back or… Read Full Review

Bella42's Response to pri101's Review

Written on: 13/07/2015

Can I ask which door you had fitted?I've just bought stuff from Victoria plumb and there appears to be one problem after another!so far we are on toilet number 3 as first 1 was cracked,2nd one never made it out of delivery company warehouse due to it being damaged & now the finish on the concealed unit is peeling & breaking off! I'm terrified to use the bathroom in case something else goes wrong!

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★☆☆☆☆

“Dreadful after service and shoddy products”

Written on: 02/05/2015 by Alessandra351 (1 review written)

Bought a suite from VP, and toilet we bought started breaking about a year later. Had to have everything replaced but when rang up VP said they don't do spare parts. Then when I contacted them about compensation for the £404 it had cost us to replace everything that broke, they said they would not pay as we had not contacted them. DO NOT USE THIS COMPANY!!! Cheap for a reason… Read Full Review

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★☆☆☆☆

“I don't no what to say about this dreadful service!”

Written on: 24/04/2015 by Heidyy459 (1 review written)

Ordered a bath and two shower screens, over £800 worth of product. Been waiting nearly a month now and no delivery. I've lost all faith in the company sadly and wished I had seen this review site before I ordered. The initial promise, on a normal order, was 5 to 7 days. After a software error delayed the first order, then a human error made the updated order disappear altogether, now there telling me the re-order - the THIRD TRY - will take 10 working days, and that's 4 days after organising… Read Full Review

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★☆☆☆☆

“After purchasing a bath from Victoria plumb 9 months...”

Written on: 23/04/2015 by KareemChristie (1 review written)

After purchasing a bath from Victoria plumb 9 months ago, I was running a bath and water started dripping through the ceiling. My plumber looked over the bath and stated there was a hairline crack in the bottom due to in sufficient fibre glassing of the bath, this has got bigger over time. I contacted victoria plumb to let them know of the manufacturing fault and they asked me to send in photos (which I did). I then received an email back saying after sending the pictures to the… Read Full Review

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★★☆☆☆

“Go elsewhere.....”

Written on: 19/04/2015 by McKenna260 (1 review written)

If you have no issues then I guess you might get value for money. Some of our shower was damaged on delivery. It took weeks and weeks to get the a correct, intact replacement from them. At one point I had someone telling me that we had the right part. It was only when I persisted that they realised they had sent the wrong part again. I would have thought they might have offered some sort of compensation for their poor poor after sales service but ..... nothing. When we finally had everything it… Read Full Review

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★★★★★

“perfect”

Written on: 17/04/2015 by rphipson (1 review written)

I ordered a bath, basin and shower head for guaranteed delivery date. They called 45 mins before arrival which was helpful. drivers were helpful. phoned customer services to return the shower head as it hung too low for my small bathroom. They emailed me a prepaid returns label. great service start to finish. I have since returned for other bits and bobs… Read Full Review

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★☆☆☆☆

“Awful customer service, faulty products ”

Written on: 16/04/2015 by Green327 (1 review written)

We ordered a full bathroom suite from Victoria Plumb, every product that was sent was faulty! No word of a lie, the bath unit was broken, the bath drainage system had holes in. We ordered bathroom cabinets which where marked and faulty. The toilet worked fine for a week, the cistern then broke and then caused a huge leak! We ordered a bathroom wall mirror which again was faulty and started bowing in the middle and broke again after 1 week. Attempting to contact victoria plumb we spoke to very… Read Full Review

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