Victoria Plum Reviews - www.victoriaplum.com

★☆☆☆☆
1.2 / 5
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Latest Reviews

★★☆☆☆

“Frustrated, palmed off and disgusted”

Written on: 17/01/2017 by Shazza65 (1 review written)

Took my plumber a mknth to do a week long job. Problem after problem. Sent two loos, which I was charged to return the second. Two holed basin received, order one holed one. Second basin arrived, would not sit on pedestal correctly. Sent a replacement basin and pedestal as an alternative as original was now out of stock . Constant phone calls… Read Full Review

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★☆☆☆☆

“Do not use this company!!”

Written on: 26/12/2016 by Blake227 (1 review written)

We started are bathroom over half a year ago and it has taken this long due to the amount of faulty items received and how long it takes for them to send you replacements. They have sent us two broken toilet seats, a toilet with no flush, a scratched bath panel, and a panel which is uneven. The shower screen leaks as does the over flow. Their customer service is the worse I've ever come across and we wil never use them again. They may come across as value for money but actually their goods are… Read Full Review

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★☆☆☆☆

“Bath shower screen taps and shower”

Written on: 16/12/2016 by Davemarkey (1 review written)

We looked at several local shops for our bathroom refit. My wife found what she thought was well priced quality goods from "Victoriaplum.com" London shaped bath with storage, shower screen and bath and basin taps. Bath storage was terrible. Bath fitments extremely poor quality shower screen leaked, we informed their customer services immediately...absolutely terrible. They did everything to finger us and get out of their responsibilities as a supplier of goods. They caused us a mountain of… Read Full Review

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★☆☆☆☆

“Shocking customer service ”

Written on: 08/11/2016 by VictorGraham (1 review written)

When I ordered my vanity unit with sink and toilet that part went well it was delivered when it was supposed to be however it was installed today and a small chip in one of the last panels to be fitted was noticed left with a choice of leaving a family of 5 with no toilet or fitting the panel and trying to get a replacement panel the installer opted to fit. I have spent an hour both on line (cut off twice) and on the phone and have been offered a good will gesture of a 17 pound refund as they… Read Full Review

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★☆☆☆☆

“Needs replacing after 3 years”

Written on: 18/10/2016 by Oggyange123 (2 reviews written)

Firstly the shower door seals rotted,then the sink "clack trap" broke then the tap fell apart.This is only used on a moderate occasions so if it was the family bathroom it probably would have broken sooner.Customer service is appalling, the manager was a smug a hole.They don't sell spare parts and wouldn't give me address of their supplier.So if you want quality,spend a little extra elsewhere… Read Full Review

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★☆☆☆☆

“Rubbish Service”

Written on: 16/10/2016 by AllenDH (1 review written)

A contractor fitted a bath and the waste now leaks due to the rubber grommet on the pop-up. I contacted VP to state the builder was no longer around and requested a replacement washer which I would have paid for. I offered to send photos of the bath etc but as I hadn't purchased it direct they would not deal with me but kept asking me to go back to the builder who doesn't exist. What does it matter if I didn't pay direct it is still a faulty VP part after only 18 months. Other companies I… Read Full Review

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★☆☆☆☆

“bad quality do not use this company”

Written on: 10/10/2016 by DamarionArnold455 (1 review written)

The main problem was the toilet,first one was so bad...twisted and absolute unusable, a second one arrived that too was exactly the same so that went straight back on the delivery van. While this was going on we had to spend three nights in a local hotel, in the end we purchased a toilet from a store. Victoriaplum refused to pay hotel bill,i think three nights without a toilet is there fault or maybe they wanted us to use the garden instead… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 03/10/2016 by Francescal (1 review written)

I ordered a combined package of toilet, toilet seat and sistern, and 3 months later and 4 attempts to send me other toilet seats, I still don't have a toilet seat that fits the pan. I have spent about 6 hours on the phone, sent countless emails with pictures as requested. No one ever calls back when they say they will, deliveries don't happen when they say they will, you always have to call and chase. The issue is still not resolved and now I have been fobbed off to another department who I… Read Full Review

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★☆☆☆☆

“Bad product bad services for shower valve tap.”

Written on: 29/09/2016 by JenHenderson (1 review written)

I have had a Clarity shower valve for 2 years. The Clarity now comes with 3 year guarantee but when I purchased it I was told it was only a 1 year guarantee. The tap broke I rang Victoria Plumb to get a replacement. I was told they don't do spare part I would have to purchase a whole new valve at 34.99 then have a plumber fit it. They refused to give any help except to sell me new one, I would be mad to buy another shower that only last such a short time. Bad product Bad service. … Read Full Review

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★☆☆☆☆

“Had to have faulty unit replaced 3 times.”

Written on: 24/09/2016 by Jensenf206 (1 review written)

Vanity unit fitted and cracked within a few weeks of use. Replacement sent- faulty. Second replacement sent - damaged. Delivery times promised, not met. Hours wasted waiting in for delivery and trying to phone customer service. Victoria Plumb refuses to reimburse cost of plumber fitting replacement unit.Awful company to deal with… Read Full Review

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★☆☆☆☆

“Disgusting company ”

Written on: 11/09/2016 by teSpence136 (1 review written)

They took two payments from my bank account for one order. Apparently it takes 14 days to refund!!! Their mistake and 3 telephone clerks told me 3 different stories. Asked to speak to supervisor - he even yawned whilst I was explaining situation - disgusting company and very very bad customer service - bought bath for my son else I would have sent it back. Would not recommend … Read Full Review

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★★★★★

“Very good customer service ”

Written on: 10/09/2016

Had a problem with small corner sink unit staff could not have been more helpful there response was fast and helpful and replaced the unit within a few days have brought a few items in the past so have other members of my family had no problems quality and custermer service is excellent would highly recommend them many thanks… Read Full Review

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★☆☆☆☆

“Damaged items received twice”

Written on: 03/09/2016 by 425Nunez (1 review written)

Ordered a sink unit and cabinet, cabinet was poorly packaged and smashed on the top corner. Replacement was arranged and received , courier wouldn't take the old one away and when we unpackaged the new cabinet it had 4 chips in it and a hole in the back. Customer service asked for photos and they would respond in 24 hours and now they are saying they haven't received the e mailas we sent more than 2 pics,an issue they didn't advise of when asking for them to be sent… Read Full Review

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★☆☆☆☆

“No returns refund in sight”

Written on: 30/08/2016 by kdMcIntosh115 (1 review written)

Ordered a bath, then realised it would not suit by bath mounted taps that I had already purchased. Spoke to an advisor on web chat who advised me to call the customer service team at 8am, the following morning, which open at 8am. what's the point having a web chat service if the advisor can't assist me there and then; I rang the customer service team at 08:10 the following morning, to amend my order...to actually order a more expensive bath. I was going to double my spend. Informed, I am too… Read Full Review

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★☆☆☆☆

“2 years on.....shocking condition!!”

Written on: 18/08/2016 by SolomonHanna363 (1 review written)

Positive reviews you read on Trustpilot are for reviews published within 12 months of purchases. This is why they get glowing feedback. When I tried to leave a genuine negative review on the site, because of the shocking condition of my suite 2 years on,Victoria Plum immediately reported it and it was taken down as there is a 12 month window. Wow, they were fast! Problems started when I ordered bathroom suite. 2 hairline cracked toilets, a broken shower valve (numerous timewasting calls from… Read Full Review

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★☆☆☆☆

“replacement toilet seats”

Written on: 13/08/2016 by cvDavis60 (1 review written)

Have 200 of there toilets on a site, 6 of the toilet seats have broke wanted to purchase new seats have now been told unless i have invoice for original purchase cannot buy the seats. looking at the other comments on this site i would never recommend or use Victoria plum again. What a waste of time… Read Full Review

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★☆☆☆☆

“After sales service shocking / non-existent / contemptuous”

Written on: 02/08/2016 by RobCT (1 review written)

The runners have snapped on the doors of a corner shower cubicle that was installed by the previous owner of our house. I e-mailed Victoria Plum to ask about spares. I received a blunt " we don't supply spares and the warranty remains with the original purchaser". I telephoned them and they repeated that they don't supply spares and as I didn't have an account I would need to go to a local supplier. To help identify the part I asked who the manufacturer was. They refused to give this… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 31/07/2016 by Bernard57 (1 review written)

Bought a shower screen from VP just over two years ago and one of the hinges has snapped in half, I rang them to see about getting a replacement I was asked for my postcode, which couldn't be found in their system, told them what I was after only to be told they don't stock spares, asked a few questions about where they got the hinges from etc all met with negative answers, the woman then tried to imply that I hadn't bought it from them as she couldn't find my postcode before, I offered to give… Read Full Review

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★☆☆☆☆

“Returns”

Written on: 27/07/2016 by Sanderson_ian18 (1 review written)

I returned two items and waited for the refund to be sent to my bank. Weeks later still no money and when contacted they said they were on with it. No refund this time they said it had been sent to my bank...It hadnt. Weeks on still no refund and further hassles getting it sorted. DO NOT USE THEM… Read Full Review

Jsmith2016's Response to Sanderson_ian18's Review

Written on: 28/08/2016

we have exactly the same problem with Victoria Plum, 2 months on, repeated emails sent to them and phone call sand they never replied in writing, while on the phone they say that the refund been processed. What should we do? Go to police?to BBC watch dog? Did anybody found a way of obtaining their refund for faulty product that Victoria Plum picked up back ? Now we end up with no money no product and a lot of BS from them on the phone. DO NOT USE VICTORIA PLUM or you'll end up with damaged products, no money lots of time wasted!!!

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★☆☆☆☆

“Beware”

Written on: 30/06/2016 by 387Cobb (1 review written)

Make sure you check every bit you order that everything is there cos they don't Care if parts missing cost me an extra £70 so paid twice for same part I'm guessing they deliberately didn't put in order for that reason. Plenty of other company's out there it's my second bathroom purchase gave them a chance to rectify but not interested… Read Full Review

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