Victoria Plumb Reviews - www.victoriaplumb.com

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“Appalling service ”

Written on: 20/08/2014 by 298Hunt (1 review written)

I have never been so stressed/upset & frustrated by a company - plus I'm out of pocket thanks to their service! They didn't deliver on THREE occassions they promised & therefore had to pay my plumber for a days lost earnings despite the fact they & DX assured me I'd have my items on time. I have received some compensation but still remain £200 + out of pocket not to mention wasted holiday days taken & hours lost on the phone chasing - I'm still chasing now :( some days I had to call them… Read Full Review

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★☆☆☆☆

“Disgusting service!”

Written on: 06/08/2014 by JHutch85 (1 review written)

I ordered a shower enclosure with this company, only to find that when it arrived it wasn't actually suitable, such is often the problem with shopping online. I then rang up the company to ask for an exchange to a different sized product and was told I would have to pay the delivery fee again, which I thought was reasonable. I did not, however, find it reasonable that I would have to pay a further £49.99 to get the other enclosure returned! I assumed that the van delivering the new sized… Read Full Review

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★☆☆☆☆

“Disapointing”

Written on: 04/08/2014 by SanchezA79 (1 review written)

I was looking forward to getting my new taps and planned the fitting of the bathroom for when they arrived. I purchased a matching set for the basin and the bath. The bath taps sent are not even closely similar! Very disappointed that I now have the hassle of returning them… Read Full Review

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★☆☆☆☆

“Over-rated, over-advertised”

Written on: 04/08/2014 by annajsk (2 reviews written)

Despite their good marketing and tv advertising, I have to say that I am quite disappointment with the service and quality of the products. First of all, the first arranged delivery did not arrive to my house, which caused lots of inconvenience to me, my husband and our plumbers. Our issue with our first delivery was handled very poorly by their staff. Nobody informed us in advance there would be a problem with the courier and on top of that on the day of the delivery, none of the staff could… Read Full Review

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★☆☆☆☆

“Product and and service”

Written on: 02/08/2014 by hqafcent1972 (1 review written)

The following is a extract from a formal letter of complaint to the Company, there reply was a 20 second mobile call to tell me they would not compensate me, no apologizes what so ever. every complaint contained a photo.Never again 1 The sink had a manufacturing mark on it, which I would have accepted had I not had the problems. (see photo) 2 The method of securing the sink to the RIMS of the vanity unit was dangerous, as I kept informing the operators, had the vanity unit had a top it… Read Full Review

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★☆☆☆☆

“Worst service ever - do not use”

Written on: 30/07/2014 by GuillermoLindsey490 (1 review written)

Utterly appalling service. We ordered a toilet for next day delivery - it didn't come the next day or the next. I phoned, paid more and was told it would come the next day. It didn't. I phoned again and the same thing happened. I phoned again and explained that if it didn't come the following day (Thursday) it would be too late for our plumber to fit. The company assured me it would be prioritised and would come without fail on Thursday. It didn't. VP left a message saying it would be delivered… Read Full Review

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★☆☆☆☆

“Slow service, second hand products.”

Written on: 26/07/2014 by crom81e (1 review written)

We purchased a full bathroom suite from Victoria Plumb adding up to nearly £1000. Since the order the delivery dates got mixed up. The bathroom suite was fine, but when we went to install the shower, parts were battered, chipped, scratched and has marks on like they had been used before. After complaining I had a response saying that because its over 28 days, they can't do anything about it, but can sell us more for a discounted price pluse standard delivery of £7.95. After an additional… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 23/07/2014 by jp3449 (4 reviews written)

I have shopped with Victoria Plumb before and have never had any complaints. Until now. I purchased a bath screen and, due to the sudden death of my mother, returned it outside of the 14 day period. The Victoria Plumb website states: Any returns notified after 14 days but within 28 days may be subject to an additional 20% restocking charge This suggests that there might be some flexibility shown depending on the circumstances. Forget it, there is none.. I returned the item at… Read Full Review

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★☆☆☆☆

“The worst company I have ever dealt with”

Written on: 22/07/2014 by Buffam (1 review written)

Appalling delivery, broken items received after delay in delivery. Technical support team not responding to customer care team. Customer support unhelpful, vague and not at all customer orientated. When they have your money the service ceases. I have never written a review before but I urge you not order any products from this company which has a net worth of 11 million yet does not care about its customers… Read Full Review

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★☆☆☆☆

“Unhelpful and Indifferent Customer Service”

Written on: 18/07/2014 by GaryBrimble (1 review written)

Ordered a mirror cabinet from Victoria Plumbing and received some one else's cabinet in error. Fine, mistakes happen so they collect the wrong item and deliver my item which had also been sent to the wrong address. It had been opened and not packed properly resulting in the mirror door being broken and detached from the cabinet which was scratched. I called customer service to request an immediate replacement and collection as this item had already been on the road for more than a week and… Read Full Review

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★★☆☆☆

“No help with installation instructions”

Written on: 09/07/2014 by BrysonParrish (1 review written)

Ordered and received a complete bathroom with shower enclosure etc. All of the boxes were damaged and torn and some minor scuff marks on the carcasses. The main complaint is that when our plumber ;looked at the base unit for the back to wall toilet the only way to fit this unit appears to be by taking it apart and then modifying with push on clips to allow access to the cistern for maintenance. When I contacted the company I was directed to their so called installation guide which was less… Read Full Review

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★☆☆☆☆

“GREAT SALES - VERY BAD AFTER SERVICE - ”

Written on: 09/07/2014 by Ravmaster (1 review written)

Good upfront service, delivered ok, ordered and spent £2k on bathroom and shower equipment, All installed ok. But when we tested the shower enclosure for leaks, it leaked from the bottom of the fixed panels, reported issue on the 30th June, told it was refered to technical team, never received any call back, i have been chasing every day,the customer service team as very polite and sound genuin, explained the clamps that screw to the frame do not hold the fixed panels tight as the tension… Read Full Review

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★☆☆☆☆

“Absolute rubbish customer service”

Written on: 09/07/2014

I am as I type still trying to resolve the issue of missing parts that mean my 2 wall hung toilets that I shipped to France cannot be fitted. For three days I have been phoning and getting fobbed off with 'we're waiting for a reply from the warehouse'. It seems the call centre cannot contact the warehouse direct, there is a 'system', this system obviously doesn't include picking up a phone and phoning the warehouse. The plumber waiting to fit them will be off site next week and is busy for the… Read Full Review

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★☆☆☆☆

“Incompetent service”

Written on: 02/07/2014 by ezCooke51 (1 review written)

I ordered a shower cubicle from this gang of jokers. It had the wrong curved rails and can not be put together. After umpteen phone calls, emails and trying to explain the problem I am told it has to go to the technical department -a supervisor then told me it was one person who has been on holiday and is now ill.It is now 13 days since I asked for a replacement and realised none of the call centre staff knew nothing about the products. I now have no washing facilities for 17 days and… Read Full Review

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★☆☆☆☆

“It's not worth the hassle and it's not fit for purpose.”

Written on: 27/06/2014 by Jade218 (1 review written)

It's unbelievable how the arc back to the wall toilet and cistern are still for sale. It's a completely flawed design. I've had two plumbers today and they have seen nothing like it. It's impossible to install. I'm phoning to complain in the morning. Please avoid this product … Read Full Review

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★☆☆☆☆

“Victoria plumb the worse company ever”

Written on: 26/06/2014 by Squanky (1 review written)

This company Re dreadful to deal with, terrible service awful delivery processes and simply not worth the effort, you will easily fall for the adverts and they seem cheap but don't be fooled and if you try to complain you won't get anywhere. Their "customer service" is non existent and nobody takes responsibility for anything - stay away!… Read Full Review

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★☆☆☆☆

“Dreadful service. 3 days waiting in and still no...”

Written on: 17/06/2014

What a disaster! We placed an order for 3 en suite bathroom suites 12 days ago assuming that the latest it would be delivered under the 5-7 day deliver option would have been some time last week. The delivery confirmation email told us delivery would be last Friday (day 8) Unfortunately only some of the items were delivered with no explanation as to where the rest was. We were unable to get any information over the weekend and our plumbers have been on site with nothing to do. Nothing… Read Full Review

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★☆☆☆☆

“VICTORIA PLUMB -ORDER REF EH14KWW7Y1SB1H VERY poor...”

Written on: 17/06/2014 by LesleyRussell (1 review written)

I have spent almost £2k with this company and have been completely messed about. I received a call from the delivery company stating that they would not deliver as booked (confirmed and paid for) 3 weeks ago. I advised them I was unhappy with this as I can't take days off work as I am a contractor, this is specifically why I booked a weekend slot. Also I had arranged for a team of plumbers, tilers and electricians to come on 9/6 which I would have to re-organise at less than a weeks… Read Full Review

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Sh22Sh's Response to LesleyRussell's Review

Written on: 17/06/2014

See our review above... unfortunately it sounds like this is not a one-off

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★☆☆☆☆

“Victoria Plumb failed to deliver a bath 6 times over 3...”

Written on: 12/06/2014

i'm at a £410+ loss due to Victoria Plumbs incompetence, offered an insulting £100 good will gesture... sorry not good enough 1st delivery attempt Our original delivery date was given as 1st May, i did query this beforehand as the bath was showing out of stock on the order, but i was assured this was because it was made to order and would be back from Whirlpool in time for our deliver date. As i was told this date would be met i booked a day off work. we received a time slot of 9.48 to… Read Full Review

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★☆☆☆☆

“Frustrating!”

Written on: 05/06/2014 by NickStrickland (1 review written)

Ordered a bathroom and awaited delivery on the scheduled day. Nothing. Contacted customer service who promised they would investigate with courier and get back to me. Nothing. The following day, I phoned every hour on the hour to get some information about possible delivery date/time. Nothing. No one returns your calls and no one could apparently locate an entire bathroom suite. Bermuda Triangle situation, apparently. Constantly blaming their couriers when their couriers are, well… Read Full Review

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