Victoria Plumb Reviews - www.victoriaplumb.com

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“Non existente vouchers”

Written on: 01/10/2014 by Taylor-Alt59 (1 review written)

Victoria Plum is issuing non existente vouchers though myvoucher.com. It says all delivery charges from 3.95 pounds, however, this is their normal charge anyway. In fact, victoria plum denies any knowledge about this voucher, even when I guided them through the Internet. The customer service was terrible, I feel that I was treated like a idiot. Why to issue vouchers that offer exactly what the price is anyway? Victoria Plum thinks we are all stupid and when I pointed out and ask to speak to a… Read Full Review

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★☆☆☆☆

“Poor Quality - Never Again!!”

Written on: 27/09/2014 by HeidySlaughter370 (1 review written)

Purchased a WC and cabinet. The WC had an invisible hairline crack at the bottom of the bowl. As a result it flooded our dining room downstairs. This was fitted by a plumber past the 28 day return period so NO refund, no replacement, no compensation. Tried to sort it out but I was just reffered to their 'Terms & Conditions of Sale' by some faceless and rude member of staff. The cabinet looks like it was made by a 5 year old and is de-laminating at the edges already! Should have gone to a… Read Full Review

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★★☆☆☆

“Nice product, shame about the packaging and delivery cost.”

Written on: 24/09/2014 by Cobb220 (1 review written)

Whilst happy with the MONTANA basin and the speed of delivery, I was appalled by the lack of protective packaging and the resultant excessive handling charge. The Victoria Plumb website quoted £34.99 for 'Large / Fragile Item(s) Gold Standard Delivery' which I considered to be exorbitant so I ordered the basin from mfi.co.uk (aka Victoria Plumb) as they estimated the delivery cost as £19.99. However, when I placed the order the actual del'y cost increased to £34.99! When the basin arrived I… Read Full Review

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★☆☆☆☆

“very poor service”

Written on: 17/09/2014 by maguirey (1 review written)

its cheaper to buy at b and q three deliveries 2 out of 3 were damaged very poor customer service told by one csa that as i did not have a mobile phone the driver could not give me a eta when goods come damaged its not the customers fault also we were told that the sink would not be in for three week an when i looked on my computer the he date had been put back another four weeks i had know communication from victoria plum i would never buy from them again… Read Full Review

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★★☆☆☆

“Poor after sales services ”

Written on: 08/09/2014 by BH74 (2 reviews written)

Deliveries all on time and good product quality.Unfortunately my experience spoiled by failure to collect an unwanted item for refund, which was arranged for the same time as the delivery having paid additional £50. Aftercare customer services team were unhelpful uninterested in dealing with the missing items and specially returns. Base on the after sales care and difficulty of returning the items I would not use them again… Read Full Review

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★☆☆☆☆

“POOR QUALITY PRODUCTS & NO CUSTOMER CARE WHATSOEVER!!!!”

Written on: 04/09/2014 by RegretfulfromKent (1 review written)

Ordered a bathroom suite complete with shower and taps in April 2013, had to return most of it as it was badly damaged, had to email photos over to prove this. The toilet pan had a crack running from top to bottom and was unuasble, they told us that particular pan was out of stock but would 'upgrade' it to another model, when it arrived it was totally unsuitable as it was much bigger than original, this happened twice more and finally after 3 weeks they sent a suitable replacement. Jump… Read Full Review

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★☆☆☆☆

“WORST SERVICE IVE EVER HAD”

Written on: 27/08/2014 by DGREGG (1 review written)

Bought an item and filled in debit card billing address same as home address in error, simple to sort out? Not with Victoria Plumb had to send proof of billing address which I did then after arranging someone to be at home for delivery get a call today from condescending staff member who is rude and cant give the correct info , says they have to refund me cancel the order and start again and he's "no idea" when ill be refunded but they are happy to have my money twice for as long as they like?!… Read Full Review

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★☆☆☆☆

“Failed to Deliver”

Written on: 22/08/2014 by NSimmons (1 review written)

I order my new shower on a Friday morning to be delivered the following Wednesday. I had a text message from the courier giving a delivery time on the Tuesday evening but then a phone call during the delivery period saying the goods had not arrived in there depot and they would ring back with a new delivery time. I had a phone call on the Thursday saying they would not deliver my goods until the following Tuesday (6 days later) because of the bank holiday. I spoke to 3 people at VP to try and… Read Full Review

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★☆☆☆☆

“Appalling service ”

Written on: 20/08/2014 by 298Hunt (1 review written)

I have never been so stressed/upset & frustrated by a company - plus I'm out of pocket thanks to their service! They didn't deliver on THREE occassions they promised & therefore had to pay my plumber for a days lost earnings despite the fact they & DX assured me I'd have my items on time. I have received some compensation but still remain £200 + out of pocket not to mention wasted holiday days taken & hours lost on the phone chasing - I'm still chasing now :( some days I had to call them… Read Full Review

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★☆☆☆☆

“Disgusting service!”

Written on: 06/08/2014 by JHutch85 (1 review written)

I ordered a shower enclosure with this company, only to find that when it arrived it wasn't actually suitable, such is often the problem with shopping online. I then rang up the company to ask for an exchange to a different sized product and was told I would have to pay the delivery fee again, which I thought was reasonable. I did not, however, find it reasonable that I would have to pay a further £49.99 to get the other enclosure returned! I assumed that the van delivering the new sized… Read Full Review

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★☆☆☆☆

“Disapointing”

Written on: 04/08/2014 by SanchezA79 (1 review written)

I was looking forward to getting my new taps and planned the fitting of the bathroom for when they arrived. I purchased a matching set for the basin and the bath. The bath taps sent are not even closely similar! Very disappointed that I now have the hassle of returning them… Read Full Review

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★☆☆☆☆

“Over-rated, over-advertised”

Written on: 04/08/2014 by annajsk (2 reviews written)

Despite their good marketing and tv advertising, I have to say that I am quite disappointment with the service and quality of the products. First of all, the first arranged delivery did not arrive to my house, which caused lots of inconvenience to me, my husband and our plumbers. Our issue with our first delivery was handled very poorly by their staff. Nobody informed us in advance there would be a problem with the courier and on top of that on the day of the delivery, none of the staff could… Read Full Review

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★☆☆☆☆

“Product and and service”

Written on: 02/08/2014 by hqafcent1972 (1 review written)

The following is a extract from a formal letter of complaint to the Company, there reply was a 20 second mobile call to tell me they would not compensate me, no apologizes what so ever. every complaint contained a photo.Never again 1 The sink had a manufacturing mark on it, which I would have accepted had I not had the problems. (see photo) 2 The method of securing the sink to the RIMS of the vanity unit was dangerous, as I kept informing the operators, had the vanity unit had a top it… Read Full Review

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★☆☆☆☆

“Worst service ever - do not use”

Written on: 30/07/2014 by GuillermoLindsey490 (1 review written)

Utterly appalling service. We ordered a toilet for next day delivery - it didn't come the next day or the next. I phoned, paid more and was told it would come the next day. It didn't. I phoned again and the same thing happened. I phoned again and explained that if it didn't come the following day (Thursday) it would be too late for our plumber to fit. The company assured me it would be prioritised and would come without fail on Thursday. It didn't. VP left a message saying it would be delivered… Read Full Review

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★☆☆☆☆

“Slow service, second hand products.”

Written on: 26/07/2014 by crom81e (1 review written)

We purchased a full bathroom suite from Victoria Plumb adding up to nearly £1000. Since the order the delivery dates got mixed up. The bathroom suite was fine, but when we went to install the shower, parts were battered, chipped, scratched and has marks on like they had been used before. After complaining I had a response saying that because its over 28 days, they can't do anything about it, but can sell us more for a discounted price pluse standard delivery of £7.95. After an additional… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 23/07/2014 by jp3449 (4 reviews written)

I have shopped with Victoria Plumb before and have never had any complaints. Until now. I purchased a bath screen and, due to the sudden death of my mother, returned it outside of the 14 day period. The Victoria Plumb website states: Any returns notified after 14 days but within 28 days may be subject to an additional 20% restocking charge This suggests that there might be some flexibility shown depending on the circumstances. Forget it, there is none.. I returned the item at… Read Full Review

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★☆☆☆☆

“The worst company I have ever dealt with”

Written on: 22/07/2014 by Buffam (1 review written)

Appalling delivery, broken items received after delay in delivery. Technical support team not responding to customer care team. Customer support unhelpful, vague and not at all customer orientated. When they have your money the service ceases. I have never written a review before but I urge you not order any products from this company which has a net worth of 11 million yet does not care about its customers… Read Full Review

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★☆☆☆☆

“Unhelpful and Indifferent Customer Service”

Written on: 18/07/2014 by GaryBrimble (1 review written)

Ordered a mirror cabinet from Victoria Plumbing and received some one else's cabinet in error. Fine, mistakes happen so they collect the wrong item and deliver my item which had also been sent to the wrong address. It had been opened and not packed properly resulting in the mirror door being broken and detached from the cabinet which was scratched. I called customer service to request an immediate replacement and collection as this item had already been on the road for more than a week and… Read Full Review

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★★☆☆☆

“No help with installation instructions”

Written on: 09/07/2014 by BrysonParrish (1 review written)

Ordered and received a complete bathroom with shower enclosure etc. All of the boxes were damaged and torn and some minor scuff marks on the carcasses. The main complaint is that when our plumber ;looked at the base unit for the back to wall toilet the only way to fit this unit appears to be by taking it apart and then modifying with push on clips to allow access to the cistern for maintenance. When I contacted the company I was directed to their so called installation guide which was less… Read Full Review

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★☆☆☆☆

“GREAT SALES - VERY BAD AFTER SERVICE - ”

Written on: 09/07/2014 by Ravmaster (1 review written)

Good upfront service, delivered ok, ordered and spent £2k on bathroom and shower equipment, All installed ok. But when we tested the shower enclosure for leaks, it leaked from the bottom of the fixed panels, reported issue on the 30th June, told it was refered to technical team, never received any call back, i have been chasing every day,the customer service team as very polite and sound genuin, explained the clamps that screw to the frame do not hold the fixed panels tight as the tension… Read Full Review

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