Written on: 14/06/2013 by gordong (2 reviews written)
recieved faulty broken GOODS. it was agreed with the advisor in customer service on the 2ND april that a refund would be MADE. They also sent an email advising a refund would be MADE. to date still no refund which i find DISGUSTING. i would never deal with this company had i known the problems I'VE INCURRED. the matter has now been passed to my credit card company to deal WITH. i can only hope they get a refund before the company goes BUST! linda (read more)
Written on: 13/06/2013 by KLGallagher (1 review written)
DO NOT PURCHASE ONLINE FROM THIS COMPANY. I have ordered products from this company and although they received notification to take payment they did not(?) receive notification of my order (in spite of sending me a purchase and delivery receipt). I am now on my fourth phone call to the company and although they have (finally) acknowledged my order they have failed to put me though to a manager (due to not having the telephone technology to do so?)and cannot give me an accurate delivery... (read more)
Written on: 13/06/2013 by lyndonc
3months and still no goods!!!! they don't answer the phone or emails AVOID AVOID AVOID!!!!!!!!! (read more)
Written on: 09/06/2013 by HERDMAN
NOT INTERESTED IN PROBLEM WITH SINK - SOLD A FAULTY PRODUCT DEFECT A MANUFACTURING FAULT PAINTED OVER TO COVER UP WOULD EXPECT A SINK TO LAST MORE THAN 15 MONTHS BUT VICTORIA PLUMB NOT INTERESTED IN THIS BECAUSE IT IS OUT OF GUARANTEE - SENT PHOTOGRAPHS THEY WERE ORIGINALLY GOING TO REPLACE ITEM BUT WHEN THEY REALIZED PRODUCT WAS OUT OF GUARANTEE NOT INTERESTED WILL CERTAINLY NOT RECOMMEND TO ANYONE CURRENTLY TALKING TO TRADING STANDARDS TO SEE IF THEY CAN HELP. (read more)
Written on: 06/06/2013
Tried to phone them on 3 occasions, holding on for over 30 minutes each time, before hanging up. Decided to email and had to wait 3 days for a reply. I asked to purchase a part for a shower cubicle which is now over 12 months old. I was advised that they could not help me as they did not sell the parts and since I was out of guarantee get on with it. I have struggled to find a door runner, which I now have to wait to be delivered and I hope is the right part. They could have at least put... (read more)
Written on: 29/05/2013
Delivered to wrong address. Messaged them, no reply a week later even though website says aims to reply in 24 hours. Tried ringing (0844 number!) and over 5 minutes later gave up as still on hold. (read more)
Written on: 28/05/2013
I would love to be able to review the products I ordered but as I am still awaiting the "In Stock" items one month down the line, I can only offer my opinion on their customer service. All items showed as in stock for dispatch in 24 hours but once paid for the confirmation email showed 2 items out of stock but due back in within 2 weeks. My emails were ignored and my promised part delivery was never organised. No contact was made on their behalf at any point. After the 2 weeks the items were... (read more)
Written on: 24/05/2013
I placed an order online to fully kit out a new bathroom totalling approx £2500 and at time of order at beginning of May only 1 item, a bath panel was out of stock and the site stated it would take 2 weeks to come in and would be contacted about delivery slot. After 2 weeks and no response I called Victoria Plumb and was then told that now 4 or 5 items were now out of stock and order could not be filled and delivered until 24 May. I wasn't happy and emailed a complaint which never responded... (read more)
Written on: 21/05/2013
I can't comment on Victoria Plumb's products as they didn't reply to my emails and after waiting 3 minutes for my phone call to be answered they put me back onto hold. I went to Better Bathrooms where not only can you look at the items, but you are actively encouraged to check them before you accept them. I won't be looking at Victoria Plumb's site again (read more)
Written on: 02/05/2013 by building123 (1 review written)
ordered eight items, toilet and cistern was two different colours, sent replacement but that was different colour. sent a completely different toilet and cistern. Shower enclosure had missing parts. The Sink waste chrome coming off, and faulty Rubber seals. sent replacement. Shower Tray waste was cracked, sent replacement. Cost me quite a lot of money in phone calls, they answer the phone and then put you on hold, once I was on hold for fourty five minutes. And when you send an e-mail they... (read more)
Written on: 01/05/2013
Ordered items for bathroom installation over Easter. I was told the Sorrento Toilet was in stock. Placed order within minutes and subsequent order confirmation showed it was now out of stock. Had to change the order to Autograph toilet and basin to fit with my install programme. Items look ok but casting is poor. Toilet has a defect in the p trap but I've had to fit it due to time pressures. Went to install basin and it had a hairline crack which had appeared since opening the box and... (read more)
Written on: 27/04/2013 by itizme (2 reviews written)
Now im getting well and truly fed up of online companys not providing the service they would if they were a high street store, so to safe guard myself against this, i thought i would purchase my bathroom from a household name store rather than one id never heard of. End result just as bad. Ordered a toilet, 900mm shower quadrant and a 900mm tray, 800mm quadrant was delivered, as if this would work !!!! Contacting them no problem, resolved. correct one sent out, wrong one taken back. Now the... (read more)
Written on: 25/04/2013 by titian28 (1 review written)
Will never use this company again or recommend it to anyone made a purchase on the 29th of March for twelve items as am totally refitting my bathroom, this included 3 pieces of bathroom furniture, toilet, sink shower cubicle, tray, shower and heated towel rail a total of just over £1100.00 pound which was charged to my c.card account at this time. Two of the items were out of stock but the dates for these coming back in was the 2nd and then the 23rd of April plenty time for them to be... (read more)
Written on: 19/04/2013
After spending over £500 on a suite with them, the toilet pan has been miscast and does not sit flush. The plastic clips on the seat that came with the seat arrived broken. Telephoned sales and was told to e-mail photos a week later no response. Bought a new seat and filled the gap with lots of silicone filler. Overall not an experience I would recomend. (read more)
Written on: 15/04/2013 by secreto (3 reviews written)
In august last year I purchased a bathroom suite and taps from Victoria Plumb. Last week the Hampshire bath/shower mixer broke, due to the diverter valve (the valve in the middle, that changes the flow from the taps to the shower) basically, the handle moves from side to side but nothing happens. I contacted Victoria Plumb and after waiting on the line for over 10 minutes I got through to an agent. I was told that I would need to get a plumber out to look at them in order to confirm that... (read more)
Written on: 12/04/2013 by gmgmc (1 review written)
Ordered a bathroom suite from this company on Feb 25 ( more than 500 pounds worth). One item out of stock, delivery put back twice. Now 12 April and still no delivery. I took out a finance agreement with them through Barclays, they are now taking money from my account for goods I don't have. I decided to cancel the order. No response to emails, phone calls not returned, I finally wrote a letter. Next stop the small claims court. Worst company I've ever dealt with. Avoid at all costs. (read more)
Written on: 07/04/2013
I did admittedly make the initial mistake - ordering the same item twice. Partly due to their rubbish website which hangs when you try to do anything. Got through to Customer Services - which it would turn out is a miracle - to cancel. The remaining item did arrive. (To add insult to injury I then found the same tap for half the price on Amazon). But my credit card had been charged for both items. Email/phone (now cannot get through for love or money). They must know they have not delivered... (read more)
Written on: 03/04/2013 by lilydolly
I ordered a complete bathroom set - delivery was delayed for 2 months! Unfortunately the shower was not suitable for our wall and I was told by Victoria Plumb that they will charge me restocking fee. After challenging them, they agreed to a full refund. Upon receipt of my shower, they decided that it was excessively damaged (a scratch) on it therefore it was no longer re-saleable for them so it was thrown away, without even consulting me. I then on several occasions advised them that I will... (read more)
Written on: 31/03/2013 by lesthomas (1 review written)
I didn't actually go ahead with my intended purcase due to some trickery with their prices. I looked at a minimalist glass 250mm shower screen return a few days before Easter 2013. The price was £39. On Easter Sunday I went online and the price had risen around 25% to £49 even though they had a banner showing 70% Off in 25 mm high white lettering on a lime green background which Stevie Wonder could have seen. However in 2mm black lettering on the same lime green backround that the Hubble... (read more)
Written on: 26/03/2013
Liked the look of the range and prices of Victoria Plumb. Ordered. Took delivery of items - inspected them with two faults - they were quickly replaced. Great !! Had the bathroom fitted - also great ! 3 months on small hairline cracks begin to show in the Bathroom sink. contcted VP - requested imaged. Images sent. VP........."due to the basin been fitted we would not replace the item free of charge as the damage could have occurred on installation". Er NO !! I think I would have... (read more)
Written on: 18/03/2013 by manxxenomorph (2 reviews written)
beware beware BEWARE.......WHEN ringing their tel number you are put on hold for stupid amounts of TIME.....BUT the cost of the call is very LARGE, prem rate number : in one day i rang three TIMES, and put on hold 15 mins each time and still did not get through !! (read more)
Written on: 13/03/2013 by pafos2109 (2 reviews written)
I ordered three items Thursday 7th march with normal delivery paid. At no point did the site say anything was not available. Once I had paid got an email saying one item not available but would be on the 8th but if I needed other items 'delivered immediately', their words not mine, I was to call and a member of staff would do this. I heard nothing on the 8th, or 9th etc and now on the 13th I had to call them as we had organised for a plumber for Monday 18th! However, member of staff said... (read more)
Written on: 01/02/2013 by bubbleswinston
what an experience! i purchased a como toilet from victoria plumb when it arrived the pan was mishapen, they told me that anew one was on its way and to take the mishapen one to the tip. New one c ame all seemed good, when i went to put the thing together i took the sealed parts bag out of the cistern opened it and guess what one of the cistern connecting nuts was missing! phoned victoria plumb to be told that it was a common part and available in and diy store or builders merchant. I went... (read more)
Written on: 30/12/2012 by Leigh-anne (2 reviews written)
I received all of my order except one essential item, the toilet, therefore had to delay the installation of my bathroom. Upon opening the boxes when I had rescheduled the plumbers it was to discover that one item was too big and needed to be returned. I called Victoria Plumb and was told I would have to pay a 20% restocking fee as well as cost of returning. The woman I spoke to was rude and unhelpful. I wrote an email to complain and no reply. The quality of the products is not good.... (read more)
Written on: 14/01/2013
If you research all the Bathroom companies in the UK, then buy from the cheapest one you can find, what do you expect? How do you think the manage to undercut the competition by so much? You get what you pay for with bathrooms in most cases. But even if you chose the most expensive bathroom company, you still shouldn't book your fitter on the day of your delivery. Bathrooms & plumbers are expensive, so when dealing with them, always assume the worst is going to happen. Get your delivery 5 days before, and check everything is present and in one piece. That way, if there's a problem, the company has time to rectify the problem before your fitter arrives.
' I would not use this company again' it's all well and good saying that but next time don't make the same mistakes yourself.
Written on: 19/12/2012 by weller7
I have a trade account with vic plum. There gear is cheap but comes at a price for us tradesmen. I fitted a toilet and the donut between the system did'nt create any seal.. So when the toilet is flushed water goes everywhere. As im in the trade I realised before I flushed. I got a new donut seal and still not big enough. In the end I found a even bigger seal that sorted the problem. 7-8hrs to fit a toilet, I'm not happy. Many of the toilets have the same problem. You get what you pay for!!! (read more)
Written on: 14/01/2013
Your obviously a very experienced fitter. It's called a 'cistern'. How long have you been fitting these things?
Written on: 14/12/2012 by oldkiddie
Toilet leaked after fitting. Looked underneath and porcelein had been patched up. Also cistern did not fit correctly on pan. Appalling customer service who seem to operate under their own version of ' sale of goods act'. Use at your peril!!! (read more)
Written on: 22/11/2012 by andy513
I bought a Wall Mounted Basin Mixer from Victoria Plumb. After about a year (just outside of warrantee) it developed a constant drip. I went back to Victoria plumb and they said they didn’t sell parts but that they used standard parts which could be sourced from a local plumber. I went to two plumbers who didn’t stock the same tap head. They said that because there were thousands of different tap heads on the market I would need to know the supplier to find the correct one. I went back... (read more)
Written on: 14/01/2013
Great review, and your absolutly correct.... this is why this company can sell their gear so cheaply. Go to somewhere like Bathstore, you'll find a lot of the stuff looks similar, but all their 'brassware' is made by Crosswater, a UK company who sell extensive spare parts, and have tech support online and on the phone. The key here is that most bathroom stuff looks very similar, but scratch the surface and there can be a lot of differences.
I design and fit bathrooms, and when I started, I tried to do it the cheap way. It's false economy, always buy from a store and ask about spares and warranties.
Written on: 28/08/2012 by ChrisWhyatt
The products are poor quality. They only do email tech support. They don't issue fitting instructions because everything is "standard fitting"... As I sat, total rubbish (read more)
Written on: 18/08/2012 by SimonRourke (2 reviews written)
Ordered an item to replace a bath ordered from another company that didn't appear. Delivered next day as promised without fuss. Excellent, couldn't fault them at all. (read more)
Written on: 06/08/2012 by naz_ua (1 review written)
Disappointing aftersales,would charge for everything. Would charge 50£ for collection if you miss it thats another 50£ be aware. Make sure you buy right product otherwise its gonna bring cost up. But some products are cheaper then elsewhere but not all. Good quality. (read more)
Written on: 21/04/2012
I brought a mini towel rail and toilet roll holder from Victoria Plumb within weeks both products had fallen off the wall. When I contacted Victoria Plumb they didn't want to know and refused to replace them (read more)
Written on: 18/07/2012
i would say if the items fell of the wall its more to do with the poor fitting of the products rather than the products themselves!
Written on: 18/04/2012
Spent quite a bit of money with them, ie a brand new bathroom. The bath arrived with the side smashed, on a separate delivery the bath panel arrived again smashed in the corner. Finally getting to install my shower and the parts are incorrect and the wrong fittings. Called customers services who were pleasant but said I needed the technical department who they can only email. So I am sat with builders waiting on a phonecall and all I want is 2 parts to be delivered as they have neglected... (read more)
Written on: 14/01/2013
What you mean is you ordered the wrong parts yourself? Then you had your fitters start the job the same day as your delivery arrived? That's not the companies fault, that's YOUR FAULT!
Get your items a week before, check them yourself or get your fitter to check them.
If you book your fitter to start the same day as your delivery, what happens if something is missing? Or the van breaks down? Or crashes? Or they mis-pick an item? Or you oreder the wrong thing? etc etc so many things could go wrong I would NEVER trust any company to gaurantee a delivery.
Written on: 14/01/2013
You have no idea what I mean and obviously are a TROLL. For instance when you order a shower you expect all the parts to be there. You don't expect the wrong shower seal for a completely different shower to be included that doesn't work and when I reordered this part they sent me a part for another completely different shower. In the end I ordered the seal, costing me more from another company. I should shut up if I were you as you have no idea about other people's dealings and yes VICTORIA PLUM are the fault here - they have dreadful customer service as they don't talk directly to the supplier and it took 9 weeks for the wrong part to be delivered again....
Written on: 16/01/2013
From your reply I can tell your a very patient person and very understanding.
I'm a bit confused as to why you say 'get the builder to buy the parts'. Would this have stopped any company from sending you incorrect parts?
I assumed the only reason you would make such a statement would be bacause you ordered them incorrectly. No need to be so tetchy, I have the right of reply after all.
Written on: 17/01/2013
Impossible to order the incorrect parts. When you buy a shower cubicle it comes as a whole ie, all parts included (the glass doors, walls, handles and the seals). You don't order them as separately, you pay one price for all of the above to be included. So when my builder put my shower together, lo and behold Victoria Plumb had included the wrong part which they admittted and took 9 weeks to send another incorrect part. I bought my bathroom online from Victoria Plumb and my builder put it together. As I said I had a lovely looking shower but with incorrect seal so that I couldn't use it. After calling evey week for 8 weeks, I gave up and bought the seals from another company and them attached to the doors by my builders.
So what you're saying is that if you buy a telly and the supplier includes the wrong plug or leads, that you are in the wrong as you have obviously ordered incorrectly. No Victoria Plumb were in the wrong twice, I even gave them the part number which was included in the assembly instructions of the shower.
Written on: 02/12/2011
I cannot emphasise enough just how awful this company is, in particular their customer service is non-existant. I had three separate quality issues with items which were supplied, one of which was resolved, one which I am still awaiting a replacement item for, and one item which has just broken 5 weeks after delivery. In addition, and more serious, I needed to return an item which had been ordered in error - fine, my fault, was taken aback by their £50 return charge but took the option of... (read more)
Written on: 02/12/2011 by SHAUN9518
IF YOU WANT TO PART WITH YOUR MONEY, THEN HAVE THE NEXT TWO MONTHS FILLED WITH LIES THEN VICTORIA PLUMB IS FOR YOU, WAS TOLD AFTER WAITING TWO MONTHS ALREADY IT WAS COMING ON THURSDAY SO TOOK A DAY OFF WORK, PHONED THEM THURSDAY MORNING TO FIND OUT WHAT TIME, TOLD IT WASNT COMING AND THAT IT WOULD BE MONDAY, AFTER A SHORT DICUSSION WAS TOLD IT WOULD BE FRIDAY. ARRANGED ANOTHER DAY OFF. NO...ITS MONDAY AGAIN..SO TWO DAYS OFF AND NOTHING..HAVE SENT A COMPLAINT TO MANAGER AND GUESS WHAT??? NO... (read more)
Written on: 21/05/2011
poor poor poor, looks good but once youve got it and have it is situ you realise how bad the quality is. Good things deffinetly are not cheap (read more)
Written on: 20/11/2011
A lot of bathroom retailers are sourcing goods from the far east ie China, why? because they're cheaper and make more profit, British goods cost a little more but are generaly better quality, instead of looking at the low price tag just ask where they are made, or go on line and do a bit of research, Britain certainly isn't new to manufacturing bathroom products to a very high standard look at Armitage Shanks and the likes, superb quality, \" Buy cheap buy twice \"
Written on: 18/12/2010 by sapperjcsc (1 review written)
Due to weather conditions 2 items I ordered were not delivered into stock in time for pre-Christmas delivery, so I choose other styles from their range, this change was a totaly pain free experience and my delivery date was confirmed for 17th December then it snowed again. I was sent a text the day before delivery was due giving me a time band of 0828-1128. It snowed a little over night, I had my doubts about it being delivered, at 1000hrs received a phone call they were 5 mins away. The... (read more)
Written on: 22/07/2010 by karen37 (1 review written)
I recently bought my new bathroom and en suite items from Victoria Plumb after a recommendation from a friend at work. I found the website easy to use, but I ordered a catalogue as well as I was unsure about the products I wanted. The prices are excellent and the quality of the products are great - a view that was backed up by my plumber who came to fit them! The square shower bath we ordered is very sturdy and the shower riser system I bought with it looks great with it. Would happily... (read more)
Written on: 19/07/2010 by slikt (1 review written)
I recently purchased an Odessa Wenge 600 door sink unit and chrome tap, took delivery and once opened realised that they had sent the wrong door handles, wrong size and they were matt silver, not the \"Contemporary chrome handles\" that the website states, very annoying as once the sink was fitted you cant open the doors without a handle, spoke to VP and they said we'll send some out this week, so i left it till the end of the week called again, \"sorry they are on order, you will have them... (read more)
Written on: 10/03/2010 by steveb1230 (2 reviews written)
Brought a bath suite from victoria plumb before reading any reviews. After ordering I read some and crossed my fingers and hoped for the best. When i ordered it the sink was out of stock and didn't arrive when said and was let down a second time but i was told it was out of stock at time of ordering and i thought here we go. But now all items are fitted and really impressed for what i paid compared with other suppliers . I am not a plumber but fitted it all with no probs (read more)
Written on: 08/08/2009 by kingbeard (2 reviews written)
I have just built a new house and went to Victoria Plumb and Bathstore to supply the bathroom fittings (3 toilets, 2 baths, 2 showers, taps, etc.).
I selected them because they were cheap. Buying from Victoria Plumb saved me abut £500 compared to a local supplier and this was important.
The VP bath was flimsy and required a carpenter to build a cradle around to support it. When it was initially fitted the bath flexed so much that it couldn't be fixed to the wall and were constantly...
(read more)
Written on: 14/07/2011
Nearly all acrylic baths come with a set of feet ( no frame ), so the fitter should ALWAYS baton around the wall under the bath to support. The bath should be filled with water, then left to settle, then seal around the edge. Quadrent shower trays can be fitted on the ground or raised up, you just neglected to buy the correct parts for your bathroom. A child could not pull down a cistern that's not attached to the wall, as it is bolted to the pan in three places, then the pan is bolted to the floor. Also there is NO SUCH THING as a standard toilet, they all differ in length, with & height.
Sorry but it seems you haven't learnt much, despite your so called bad experience.
Written on: 21/11/2011
Acrylic baths are made obviously from acrylic sheeting that ranges from cheap 3mm to the better quality 10mm thick when moulded into shape they are flexible and are then reinforced with fibreglass and a timber base, where the acrylic bends to make the shape of a bath the acrylic stretches and thins out and the sheeting can be just 2mm thick in these areas, so some cheap baths will flex and some even split, when you consider your weight plus 20 gallons of water weighing an extra 200lbs.
When buying a bath look at edge you will see how thick the sheeting was to make that bath, look at the bright white bit and not the fibreglass coating it has, you need to buy a bath where the acrylic sheet was at least 5mm thick plus the fibreglass reinforcement if the sheet is just 3mm ..Don'T just rely on the salesperson telling you how thick the sheeting is, check, I have caught out many sales staff this way, some of them are not even sure what I mean. BUY CHEAP BUY TWICE. BEST OF ALL BUY BRITISH
Written on: 26/11/2011
Acrylic sheeting comes in many thicknesses from just 3mm to 10mm and then they are coated with glass fibre to make them rigid, to check how thick a bath is before you buy it look at the edge and judge what thickness of acrylic was used to make the bath, it has two layers, acrylic that is bright white and the fibreglass coating which is off white, you only need check how thick the acrylic is, do it in the shop, and aim for at least 5mm
As rated by real users
"See through acrylic bath!" Read More
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Puttherecordstraight's Response to lesthomas's Review
Written on: 09/04/2013
Keep looking elswhere and you will find the same thing everywhere. B&Q, Wickes, Homebase... it's a trick dating back about 30 years. Have you been living under a rock?