Victoria Plum Reviews - www.victoriaplum.com

★☆☆☆☆
1.2 / 5
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Latest Reviews

★☆☆☆☆

“Dreadful”

Written on: 08/02/2016 by eltrings (1 review written)

Ordered a shower screen on 19th january. Was told that it was collected from the depot on 1st february. When it still had not arrived by the 8th I contacted them again to be told it was still at the depot. At this point they were told to keep it. Their laziness and incompetence is world-class as is their willingness to lie to their customers. Take my advice and shop elsewhere… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 04/02/2016

So, two baths returned as they were delivered broken now further delays because the finish on our vanity unit was so useless we had to send it back and now they have delivered the wrong replacement. Another Saturday spent wasted waiting in for Victoria Plumb to get it's act together. Plum by name plumbs by nature. Will never use their shoddy services again… Read Full Review

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★☆☆☆☆

“Consistently supplies defective parts”

Written on: 28/01/2016 by surfingchannel (1 review written)

Purchased a full bathroom and had a problem with the shower arm that was leaking. Contacted them to explain and was required to send a picture of the defective item. Sent picture and was informed that a new one would be sent but it would take 7 days! Item arrived but the wrong part was sent, so had to contact them again and was informed it would be a further 7 days. Items arrives over 14 days later! this time its the right part but when compared to the original part it was missing a small grub… Read Full Review

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★☆☆☆☆

“They just couldn't get it right...!!!”

Written on: 23/01/2016 by Byrnejr424 (1 review written)

Ordered online a p shaped bath, right hand, but we received a left hand bath. No good. So called them and after being on hold 25 mins the unapologetic adviser organized a collection and second delivery. Our builder checked the bath on delivery - another LH bath! Another call, wait and slightly more apologetic adviser and a third delivery was arranged. We again checked the bath before they took it out of the truck..LH!! We really liked this bath so made yet another call with frustrating on hold… Read Full Review

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★☆☆☆☆

“Poor customer care! Poor quality products!”

Written on: 20/01/2016 by 350Burnham (1 review written)

My experience of customer care is very poor given the company boasts 25 years warrantee on their products! I purchased the Elizabeth heated towel rail for £199 in February 2013 which was installed April 2013. The radiator has started to leak from the casting joint so naturally I contacted Victoria plum with the original order details asking for a replacement. I was told when I made my original purchase they only offered 1 year warrantee so it's not covered. So is it not reasonable to expect a… Read Full Review

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★☆☆☆☆

“First order - very bad experience”

Written on: 18/01/2016 by Irvinr409 (1 review written)

I have never written a bad review of a company before. I always like to give companies the benefit of the doubt and a chance to make things right. I am feeling very frustrated with Victoriaplum.com at this point, as their "customer service" seems to consist of repeatedly saying sorry rather than resolving the issue. I ordered a sink unit and a mixer tap. The promised delivery date was Wednesday, 13 January. The sink unit was delivered but there was no mixer tap. The driver noted this and said… Read Full Review

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★☆☆☆☆

“The worst customer service I have ever fallen victim to.”

Written on: 18/01/2016 by Kilgore416 (1 review written)

They heavily advertise their returns policy.....this is false advertising. When I registered they sent an advert through to me which stated that the returns would be collected free of cost, yet their T&C's in my case stated that I would be charged £35 for the collection. Further to this, the items I had returned were collected at the begining of December, however no payment had been received by xmas, so in the new year I called them only to find out that a month had passed and they had not… Read Full Review

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★☆☆☆☆

“Victoria Scum.....The tradesman's entry ”

Written on: 16/01/2016 by BeInspiredByEverythingSurprisedByNothing (1 review written)

WITHOUT SHADOW OF A DOUBT THE WORST COMPANY IVE EVER HAD THE MISFORTUNE TO CROSS PATHS WITH. Not just marginally..or EVEN by a country mile, these guys are in a league of their own. DO NOT, UNDER ANY CIRCUMSTANCES USE THIS COMPANY!!!! As a tradesman of 10 years+ and having dealt with many companies large and small, good and not so good I have been left utterly dismayed by the fact that Victoria Plumb have even come this far. Seriously. I could go into detail but it just would do justice to the… Read Full Review

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★☆☆☆☆

“Very poor delivery ”

Written on: 12/01/2016 by Thebagworth1 (1 review written)

Seems like good prices until you have 3 days of work for delivery , last delivery arrived and was wrong stock .still not got bathroom suites and facing another day of work , this is costing us a fortune , the most rubbish company have ever dealt with… Read Full Review

Militaryman33's Response to Thebagworth1's Review

Written on: 12/01/2016

If you suffer financial loss as a result of unsatisfactory service...., use the Consumer Rights Act 2015 to get compensation

The provision of goods and services is within this legislation.

Have a read up on it. Go on You tube and have a look at the advice given

You more than likely have a case to claim

You just need to stand your ground and don't get the brush off

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★☆☆☆☆

“Delivery!!!”

Written on: 06/01/2016 by Simon2222 (1 review written)

After paying an extortionate amount for next day delivery I was appalled after booking the following day off to find it never arrived. The order was placed at 10:18am so well within the time frame required so wasted a days holiday but that's not the end of my troubles! It arrived the following day delivered by 2 very rude eastern Europeans who refused to help me in the property and asked me to sign without giving me the time to inspect the goods which again cost me time and money!(will explain… Read Full Review

Militaryman33's Response to Simon2222's Review

Written on: 09/01/2016

Read up on the Consumer Rights Act 2015.... You may have a case to claim money back for losses incurred as they were supplying a service.... Which is in the Act

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Militaryman33's Response to Simon2222's Review

Written on: 09/01/2016

Read up on the Consumer Rights Act 2015

You have many rights including the right to return faulty / damaged goods in the first 30 days and get a full refund.

Write to them quoting this.. If no joy right to the omburds or threaten with small claims court

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★☆☆☆☆

“The worst company I have ever dealt with in my entire life”

Written on: 18/12/2015 by Grady419 (1 review written)

I cannot begin to explain how bad our experience was with Victoria Plumb. Prices seem cheap (as they make you think that everything is hugely reduced) but the quality of the goods is abysmal and the customer service even worse. Avoid. We ordered a bathroom cabinet that arrived damaged. We asked for a replacement. They sent 4 units one after another and every one was defective. Additionally, we had numerous problems with their delivery service - either not turning up when they were supposed too… Read Full Review

Militaryman33's Comment

Written on: 09/01/2016

Consumer Rights Act 2015..... Read up on it..... Vids on you tube explain you're rights

30 days full refund for faulty / damaged goods....... They can not refuse... If they do right to the omburds an and threaten small claims court

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★☆☆☆☆

“The worst customer services I've ever experienced ”

Written on: 08/12/2015 by Rhia86 (1 review written)

I have never before been compelled to write a negative review about any product or service I have received. Victoria Plum however, take the absolute biscuit! We ordered our bathroom suite from them and were shocked at the quality and finish so received a replacement, but alas! the quality again was shockingly poor. Our delivery was late, there were major faults with the finish. How these products ever passed quality control is baffling. When I tried to get a refund ( a refund that I was… Read Full Review

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★★☆☆☆

“in stock, u pay, wait 4 delivery & then delivery...”

Written on: 08/12/2015 by 477Payne (1 review written)

The normal way things work is u see something, u pay for it and then u take it home. Increasingly especially on Internet u see it, it's in stock, u pay (thus it belongs to u) & then 1 day before an arranged delivery u are told it is out of stock! Thanks victoria plum How can this happen, I've paid, it's mine! Apparently deep in victoria plum T&C they have 1yr to fulfil your order & my mistake was waiting 2 weeks 4 delivery after paying 4 it which ment the stock went out to others b4 me & who… Read Full Review

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★☆☆☆☆

“Customer service non existent ! False advertisement !”

Written on: 07/12/2015

I ordered the Flex bathroom accessories range as i wanted something heavy not flimsy and cheap looking and they errs advertised as having 1 kg each. They were more expensive then other ones on their website, and the shipping was quite high as well at 7.99 standard mail, but I thought is worth it as i will get exactly what I want. I couldn't be more wrong. The items are very light and flimsy having a very cheap feel. I contact their customer service and they told me if I want to return them I… Read Full Review

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★☆☆☆☆

“Damaged Goods and awful, uncaring customer service”

Written on: 29/11/2015 by AlexYE (1 review written)

We ordered an entire bathroom suite and when we rang about damaged goods the second person we talked to was unhelpful and not bothered telling us it was our own fault for not checking the bath when it first arrived. We sent photographs of the damage to the bath and they agreed, after making us wait, that we could have a replacement. However, the earliest they could deliver it was on Friday. I told them that meant us being without washing facilities for over a week but they didn't care. I… Read Full Review

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★☆☆☆☆

“cheap foreign goods”

Written on: 29/11/2015 by KaleighFigueroa119 (1 review written)

i fit bathrooms for a living and victoria plumb is one of the worst company's to buy anything from,if it doesn't turn up in bits in the bottom of the box there's a very good chance it will break very quickly,i get called back time after time because customers are having problems with one thing or another as its all cheap foreighn garbage this is the reason i will no longer fit anything for a customer that i know has come from these idiots,best keeping well clear of cheap bathroom gear from any… Read Full Review

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★☆☆☆☆

“Awful, awful customer service”

Written on: 26/11/2015 by Cookjq376 (1 review written)

Victoria Plum. This is what I wrote to them: 'I have a toilet that leaks. It's been installed a week and it's the third time my plumber has had to come look at it. I don't understand exactly what is wrong. It's not sealing properly and my plumber was unimpressed with the quality of it before he even attempted to fit it. I know it's not my plumber as everything else works in my house, including my new heating system, and everyone else's bathrooms work fine that he's fitted for everyone I know… Read Full Review

Militaryman33's Comment

Written on: 09/01/2016

You have the Consumer rights act to cover you with faulty goods

You are legally entitled to return any faulty good within the first 30 days with full money back

Write to them and if you get no joy... Small claims court...... You will win plus other incurred costs

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★☆☆☆☆

“Rubbish customer service and delivery”

Written on: 23/11/2015

Ordered bath 4 times as each time the bath was damaged, they would not collect damaged baths! Another persons details were on one of the baths ordered, they didn't seem to care that they broke data protection! Ended up cancelling the order as fed up of having to take the broken baths to the tip! Customer service was rubbish and didn't want to admit that they had done anything wrong. Asked for extra packaging to protect, but they 'forgot' to do it! Would never buy from them again and would… Read Full Review

Dad08's Comment

Written on: 25/11/2015

Totally agree, customer service extremely poor. Very difficult company to deal with when something goes wrong. AVOID AT ALL COSTS.

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★☆☆☆☆

“Not cheap but nasty”

Written on: 08/11/2015 by St1ckybun17 (1 review written)

Please think about VP before you buy, don't waste your hard earned money. Our large en-suite was purchased from them and less than a year on the toilet seat is broken , the cupboard under basin has warped , the shower tray has already been replaced with a reputable make and we are slowly replacing most of their ware . It is truly awful even the toilet push button has broken .i wish I had never seen their adverts and spent a bit longer comparing other companies. Don't get me started on their… Read Full Review

Dad08's Response to St1ckybun17's Review

Written on: 25/11/2015

Yes totally agree, disgraceful company, shouldn't be allowed to trade

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★☆☆☆☆

“missed deliveries”

Written on: 04/11/2015 by 206Cruz (1 review written)

the sign of great service is how a company acts when things go wrong and i'm afraid to say that's why Victoria plumb set one star! Vehicle breaks down on first delivery. 3 rearranged deliveries later i get my delivery. misinformation after misinformation. V.P. took no responsibility just blamed the delivery company. poor training, poor comms no accountability… Read Full Review

Dad08's Comment

Written on: 25/11/2015

Yes, they seem unaware of their duty to provide goods that satisfy fit, form and function. Absolutely no after sales whatsoever, just full of pathetic excuses.

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