Victoria Plumb Reviews - www.victoriaplumb.com

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Latest Reviews

★☆☆☆☆

“toilet cistern unit”

Written on: 12/05/2015 by 84Harvey (1 review written)

did not admit to a problem, said have sold thousands of these unit and had no problems, that's a lie as there are a number of threads on the subject, I asked for someone from the technical department to call be to explain how to fit this unit, guess what they never called, luckily someone had posted a way round the problem. Never use this company go elsewhere it may cost a little more but it will save you stress… Read Full Review

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★☆☆☆☆

“Faulty Shower door”

Written on: 12/05/2015 by pri101 (1 review written)

Faulty shower door which leaks, Victoria Plum accepted it is a manufacturing fault after many phone call and emails from me. The technical support team never called back or emailed and broke promises. They agreed to refund door and pay for the cost of replacing the faulty door. I managed to get a refund for the price of the door but have not heard anything back about the cost of replacing after submitting a couple of quotes. They always promise to respond after 24 hours but no ever call back or… Read Full Review

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★☆☆☆☆

“Dreadful after service and shoddy products”

Written on: 02/05/2015 by Alessandra351 (1 review written)

Bought a suite from VP, and toilet we bought started breaking about a year later. Had to have everything replaced but when rang up VP said they don't do spare parts. Then when I contacted them about compensation for the £404 it had cost us to replace everything that broke, they said they would not pay as we had not contacted them. DO NOT USE THIS COMPANY!!! Cheap for a reason… Read Full Review

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★☆☆☆☆

“I don't no what to say about this dreadful service!”

Written on: 24/04/2015 by Heidyy459 (1 review written)

Ordered a bath and two shower screens, over £800 worth of product. Been waiting nearly a month now and no delivery. I've lost all faith in the company sadly and wished I had seen this review site before I ordered. The initial promise, on a normal order, was 5 to 7 days. After a software error delayed the first order, then a human error made the updated order disappear altogether, now there telling me the re-order - the THIRD TRY - will take 10 working days, and that's 4 days after organising… Read Full Review

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★☆☆☆☆

“After purchasing a bath from Victoria plumb 9 months...”

Written on: 23/04/2015 by KareemChristie (1 review written)

After purchasing a bath from Victoria plumb 9 months ago, I was running a bath and water started dripping through the ceiling. My plumber looked over the bath and stated there was a hairline crack in the bottom due to in sufficient fibre glassing of the bath, this has got bigger over time. I contacted victoria plumb to let them know of the manufacturing fault and they asked me to send in photos (which I did). I then received an email back saying after sending the pictures to the… Read Full Review

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★★☆☆☆

“Go elsewhere.....”

Written on: 19/04/2015 by McKenna260 (1 review written)

If you have no issues then I guess you might get value for money. Some of our shower was damaged on delivery. It took weeks and weeks to get the a correct, intact replacement from them. At one point I had someone telling me that we had the right part. It was only when I persisted that they realised they had sent the wrong part again. I would have thought they might have offered some sort of compensation for their poor poor after sales service but ..... nothing. When we finally had everything it… Read Full Review

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★★★★★

“perfect”

Written on: 17/04/2015 by rphipson (1 review written)

I ordered a bath, basin and shower head for guaranteed delivery date. They called 45 mins before arrival which was helpful. drivers were helpful. phoned customer services to return the shower head as it hung too low for my small bathroom. They emailed me a prepaid returns label. great service start to finish. I have since returned for other bits and bobs… Read Full Review

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★☆☆☆☆

“Awful customer service, faulty products ”

Written on: 16/04/2015 by Green327 (1 review written)

We ordered a full bathroom suite from Victoria Plumb, every product that was sent was faulty! No word of a lie, the bath unit was broken, the bath drainage system had holes in. We ordered bathroom cabinets which where marked and faulty. The toilet worked fine for a week, the cistern then broke and then caused a huge leak! We ordered a bathroom wall mirror which again was faulty and started bowing in the middle and broke again after 1 week. Attempting to contact victoria plumb we spoke to very… Read Full Review

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★☆☆☆☆

“VERY BAD SERVICE”

Written on: 05/04/2015 by emilybell10 (1 review written)

I HAVE HAD MY BATHROOM FOR 2 YEARS, THE ENAMEL IS COMING AWAY FROM THE SINK, I CONTACTED VICTORIA PLUMB, TO BE TOLD THAT THEY WILL NOT DO ANYTHING AS THE 1 YEAR GUARANTEE IS UP, ALTHOUGH THEY STATE THAT THEIR BATHROOMS COME WITH A 25 YEAR GUARANTEE, I WILL NEVER BUY OR RECOMEND ANY OF THEIR PRODUCTS TO ANYONE… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!”

Written on: 16/03/2015 by andy_shez (1 review written)

As an experienced bathroom installer, I can honestly advise anyone to stay well clear of VP. The quality of the products is very poor...to the extent that you can actually see through the side walls of the bath that my customer ordered. It also arrived with no feet, and the fittings for the panels were missing! I complained but got the usual speel from customer services..Overall, Poor quality products, and poor quality service… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 09/03/2015 by cw888 (3 reviews written)

They take your money but do not deliver as promised. No answers to queries. Absolutely deplorable. Wished I'd never ordered from them - should have read the reviews… Read Full Review

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★☆☆☆☆

“wall hung toilet”

Written on: 27/02/2015 by McCracken379 (1 review written)

No fixing kit supplied with this item,apparently you have to purchase Victoria Plums cistern which it does not clearly state on the website,also the holes in the side of the toilet have no caps so you have to live with a rather unattractive hole,when i rang to complain they said that other customers had raised this problem,yet there it is still pictured on the web site with hole covers,unhelpful in the extreme,do not buy from this company… Read Full Review

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★☆☆☆☆

“rubbish customer service and broken promises”

Written on: 26/02/2015 by draytoir (1 review written)

I ordered a vanity unit on 18th January 2018 - promised delivery 27th February 2015. I spoke to them on 26th February to confirm that delivery was on schedule as I had plumbers booked in to start work on 2nd March. I was assured that delivery was as per the order. An hour later I received an email saying that they would not be able to meet the delivery date - instead saying it would be available on 13th March for delivery on 7th March - I kid you not they were going to deliver it a week before… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 26/02/2015 by Torres420 (1 review written)

Like other reviewers I find the service of this company awful. Wish I had read the reviews before ordering from this company who are obviously in major problems. They just do not bother to respond to any queries and hide behind the fact that they are too busy to respond. Wish I had never seen one of their TV ads… Read Full Review

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★☆☆☆☆

“rubbish service”

Written on: 25/02/2015 by McKennaqt388 (1 review written)

I ordered a bathroom suite and asked for next day delivery was told it wasnt availaible .My items came and the pan was smashed before it even came out of the van .According to the driver it was broken when it was put in ! I telephoned and asked for a replacement and again asked for next day delivery as they advertise again I was told there wasnt one availaible .When I asked when did they have next day delivery he said he couldnt go into that detail .I had to wait almost a week before it the… Read Full Review

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★☆☆☆☆

“wrong items delivered to customer”

Written on: 24/02/2015 by volvo1234 (1 review written)

Tuesday after waiting a week for a walk in shower , shower head and tray, the order arrived today. none the items that where ordered were there, instead the was delivered a wash hand basin some sort of cabinet and a wash hand basin surround. the people that i am working for have been looking forward to having this job done as 1) the lady is very unwell and can no longer use a bath. 2) the gentleman is not much better. now they will have to wait until Friday before i can complete this… Read Full Review

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★☆☆☆☆

“Mediocre Quality Product,dreadful after sales.”

Written on: 18/02/2015 by g.m.moore (1 review written)

The One Star is for the delivery,The products are not of a high quality as stated in their 'online Descriptions',as a part of a bathroom suite I ordered a pan and cistern, the pan has fixing holes through the side which requires a specific fixing kit,as there was nothing supplied I assumed it had not been packed with the rest of the parts and commented on it in an E-Mail sent 5th of this month,the E-Mail also requested information regarding fixing the P shaped bath panel, and also advised them… Read Full Review

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★☆☆☆☆

“Awful service ”

Written on: 17/02/2015 by peellaura (1 review written)

First we ordered in December for tiles and radiator, we paid for next day delivery and it did not turn up got lost by couriers. Unfortunately we needed more tiles and had to order again but we thought surely it can't happen again how wrong we were. This time we couldn't have next day delivery due to being sold out with their sale. So we paid the overpriced £35 delivery charge and seen it was 10 day wait as these are the only place that do these particular tiles we decided to wait. The delivery… Read Full Review

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★☆☆☆☆

“Ordered new shower kit arrived on time, faulty”

Written on: 17/02/2015

Dont bother ordering anything from them, all they want is your money. They don't have customer care unless you want to wait 5 days for an e mail or hours waiting on the phone. Try ringing there support line, if you can get under 20 your doing well. Don't use them simple. God help you if you need to return something, really in trouble now, ring for a pre paid ticket, well yer if you could get through. Dont bother. YOU HAVE BEEN WARNED>… Read Full Review

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★☆☆☆☆

“Awful service. Faulty product. Terrible customer service ”

Written on: 12/02/2015 by Paisleym272 (1 review written)

Ordered a shower enclosure and tray. Shower enclosure such poor quality. Professionally fitted and yet doors pop out as wheels are either faulty or just badly made. Spent weeks chasing them for a replacement. No response… Read Full Review

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