Victoria Plum Reviews - www.victoriaplum.com

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Latest Reviews

★★★★★

“Comfort and luxury”

Written on: 30/04/2017 by Williamsnv100 (1 review written)

We ordered a free standing "Mode" bath and filler - everything arrived on time and was well packaged. We are delighted with the quality of the bath and the tap stand - the bath is so comfortable and spacious. Only one problem was that when we first filled the bath, the waste had not been tightened properly; just something to watch out for! On the whole, Victoria Plum were good to deal with and our bathroom is transformed!… Read Full Review

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★☆☆☆☆

“Poor product but worse service”

Written on: 27/04/2017 by petriu (1 review written)

I had a bathroom fitted 18 months ago by a this company who will not respond to my calls. Noticed last week that water had leaked through the bathroom floor and stained the living room ceiling. Pulled the side panel off the bath and found the person hadn't fitted the waste properly, which was easily fixed; however the bath side panel had absorbed water (it's painted MDF) and cracked. Found that it was supplied by Victoria Plum, but they won't sell me a replacement, saying it is only sold with the… Read Full Review

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★☆☆☆☆

“Poor Quality Control.”

Written on: 29/03/2017 by kazgr (1 review written)

Several items arrived BADLY Damaged. Handles missing. They did replace them but a lot of hassle. Check everything on arrival… Read Full Review

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★☆☆☆☆

“Poor quality and Problems”

Written on: 28/03/2017 by Saviond1975 (1 review written)

Ordered Toilet, Cistern basin and Tap. Quickly received Toilet 2 sinks and tap. Phoned up so they sent another toilet and no cistern but collected spare sink. 2 weeks later received cistern. Trouble is there is no instruction for cistern outlet valve adjustments. Contacted online help but could'nt get oerator to understand that it was the outlet valve adjustment and not the inlet valve. Toilet seat is horrible cheap soft plastic and wobbles at hinge, nasty chea quality, will need to… Read Full Review

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★★★☆☆

“Happy ending despite poor quality items”

Written on: 25/03/2017 by Lilyj143 (1 review written)

We bought a base unit with sink that sat directly on top. After being in use just a few weeks I noticed both doors of the base unit were splitting. No argument from Victoria Plum, they sent out a complete new base unit - even though we just wanted to replace the doors, assuming they were of a faulty construction. Several weeks in and the same happened. A further new unit sent out but needed to be fully exchanged as the hinges on the doors were drilled in at a different place. They agreed to… Read Full Review

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★☆☆☆☆

“Dreadful!!! ”

Written on: 20/03/2017 by 1991Montgomery (1 review written)

Don't see how they get a good rating on their website! Don't tell you when their out of stock but still take your money, would never use again....avoid!… Read Full Review

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★☆☆☆☆

“Terrible products, nasty staff, uncaring of their...”

Written on: 06/03/2017 by VP2017 (1 review written)

Do not use VP if you have any sense. I have had a bathroom sink unit installed. I am now onto my FIfth replacement. The first that was delivered had a chip in it, the second started to deteriorate within 6 months of installation - the backing of the top drawer started to come off; the third unit was the wrong model to use to replace the drawer and was apparently damaged, the fourth unit was completely the wrong model and had doors instead of drawers, the fifth unit, now installed, has a leaking… Read Full Review

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★☆☆☆☆

“Disgraceful!!”

Written on: 09/02/2017 by Avoidvictoriaplum (1 review written)

Ordered a lot of bathroom tiles and paid online, they told me a delivery date and I took a day off work to wait in...no one came, spoke to victoria plum got another date, took another day off work again no delivery, when I spoke to the person in customer services she explained that they weren't in stock! For nearly 3 weeks I'd been waiting...they took my money but she refused to refund me when I asked for it as I needed to buy them somewhere else as this wasn't good enough...why they couldn't… Read Full Review

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★☆☆☆☆

“TOTAL RUBBISH”

Written on: 07/02/2017 by jamie66 (1 review written)

Please listen to me. Have no interest in reviews apart from my horrendous experience with Victoria Plum. PLEASE DO NOT BUY A THING FROM THEM Very slick advertising, convinced me to place order of over 2,5K. Wanted beautiful designer bathroom, cloakroom etc. Saw adverts, was fooled. ordered a full bathroom, designer loo, basin, cabinet, towel rail, taps, l shped bath, shower screens, designer inset shower mixers, heads, etc etc. Then cloakroom, loo, basin towel rial, taps etc. 1. half the… Read Full Review

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★☆☆☆☆

“Rip off on delivery”

Written on: 03/02/2017 by Jensenr363 (1 review written)

We ordered slim light items worth £29.97 and were charged £49.99 for an Express delivery although the delivery page in their website says it should cost £12.99 for such service and size. I cant believe it cost me £49.99 for items that are neither bulky nor heavy. Because we needed them immediately, we also ordered same items from ebay. Ironically, the items from ebay were cheaper by 35% (plus free delivery) and they arrived the same next day as the ones from VictoriaPlum.com did. This is a… Read Full Review

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★★☆☆☆

“Frustrated, palmed off and disgusted”

Written on: 17/01/2017 by Shazza65 (1 review written)

Took my plumber a mknth to do a week long job. Problem after problem. Sent two loos, which I was charged to return the second. Two holed basin received, order one holed one. Second basin arrived, would not sit on pedestal correctly. Sent a replacement basin and pedestal as an alternative as original was now out of stock . Constant phone calls… Read Full Review

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★☆☆☆☆

“Do not use this company!!”

Written on: 26/12/2016 by Blake227 (1 review written)

We started are bathroom over half a year ago and it has taken this long due to the amount of faulty items received and how long it takes for them to send you replacements. They have sent us two broken toilet seats, a toilet with no flush, a scratched bath panel, and a panel which is uneven. The shower screen leaks as does the over flow. Their customer service is the worse I've ever come across and we wil never use them again. They may come across as value for money but actually their goods are… Read Full Review

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★☆☆☆☆

“Bath shower screen taps and shower”

Written on: 16/12/2016 by Davemarkey (1 review written)

We looked at several local shops for our bathroom refit. My wife found what she thought was well priced quality goods from "Victoriaplum.com" London shaped bath with storage, shower screen and bath and basin taps. Bath storage was terrible. Bath fitments extremely poor quality shower screen leaked, we informed their customer services immediately...absolutely terrible. They did everything to finger us and get out of their responsibilities as a supplier of goods. They caused us a mountain of… Read Full Review

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★☆☆☆☆

“Shocking customer service ”

Written on: 08/11/2016 by VictorGraham (1 review written)

When I ordered my vanity unit with sink and toilet that part went well it was delivered when it was supposed to be however it was installed today and a small chip in one of the last panels to be fitted was noticed left with a choice of leaving a family of 5 with no toilet or fitting the panel and trying to get a replacement panel the installer opted to fit. I have spent an hour both on line (cut off twice) and on the phone and have been offered a good will gesture of a 17 pound refund as they… Read Full Review

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★☆☆☆☆

“Needs replacing after 3 years”

Written on: 18/10/2016 by Oggyange123 (2 reviews written)

Firstly the shower door seals rotted,then the sink "clack trap" broke then the tap fell apart.This is only used on a moderate occasions so if it was the family bathroom it probably would have broken sooner.Customer service is appalling, the manager was a smug a hole.They don't sell spare parts and wouldn't give me address of their supplier.So if you want quality,spend a little extra elsewhere… Read Full Review

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★☆☆☆☆

“Rubbish Service”

Written on: 16/10/2016 by AllenDH (1 review written)

A contractor fitted a bath and the waste now leaks due to the rubber grommet on the pop-up. I contacted VP to state the builder was no longer around and requested a replacement washer which I would have paid for. I offered to send photos of the bath etc but as I hadn't purchased it direct they would not deal with me but kept asking me to go back to the builder who doesn't exist. What does it matter if I didn't pay direct it is still a faulty VP part after only 18 months. Other companies I… Read Full Review

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★☆☆☆☆

“bad quality do not use this company”

Written on: 10/10/2016 by DamarionArnold455 (1 review written)

The main problem was the toilet,first one was so bad...twisted and absolute unusable, a second one arrived that too was exactly the same so that went straight back on the delivery van. While this was going on we had to spend three nights in a local hotel, in the end we purchased a toilet from a store. Victoriaplum refused to pay hotel bill,i think three nights without a toilet is there fault or maybe they wanted us to use the garden instead… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 03/10/2016 by Francescal (1 review written)

I ordered a combined package of toilet, toilet seat and sistern, and 3 months later and 4 attempts to send me other toilet seats, I still don't have a toilet seat that fits the pan. I have spent about 6 hours on the phone, sent countless emails with pictures as requested. No one ever calls back when they say they will, deliveries don't happen when they say they will, you always have to call and chase. The issue is still not resolved and now I have been fobbed off to another department who I… Read Full Review

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★☆☆☆☆

“Bad product bad services for shower valve tap.”

Written on: 29/09/2016 by JenHenderson (1 review written)

I have had a Clarity shower valve for 2 years. The Clarity now comes with 3 year guarantee but when I purchased it I was told it was only a 1 year guarantee. The tap broke I rang Victoria Plumb to get a replacement. I was told they don't do spare part I would have to purchase a whole new valve at 34.99 then have a plumber fit it. They refused to give any help except to sell me new one, I would be mad to buy another shower that only last such a short time. Bad product Bad service. … Read Full Review

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★☆☆☆☆

“Had to have faulty unit replaced 3 times.”

Written on: 24/09/2016 by Jensenf206 (1 review written)

Vanity unit fitted and cracked within a few weeks of use. Replacement sent- faulty. Second replacement sent - damaged. Delivery times promised, not met. Hours wasted waiting in for delivery and trying to phone customer service. Victoria Plumb refuses to reimburse cost of plumber fitting replacement unit.Awful company to deal with… Read Full Review

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