Victoria Plumb Reviews - www.victoriaplumb.com

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“wall hung toilet”

Written on: 27/02/2015 by McCracken379 (1 review written)

No fixing kit supplied with this item,apparently you have to purchase Victoria Plums cistern which it does not clearly state on the website,also the holes in the side of the toilet have no caps so you have to live with a rather unattractive hole,when i rang to complain they said that other customers had raised this problem,yet there it is still pictured on the web site with hole covers,unhelpful in the extreme,do not buy from this company… Read Full Review

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★☆☆☆☆

“rubbish customer service and broken promises”

Written on: 26/02/2015 by draytoir (1 review written)

I ordered a vanity unit on 18th January 2018 - promised delivery 27th February 2015. I spoke to them on 26th February to confirm that delivery was on schedule as I had plumbers booked in to start work on 2nd March. I was assured that delivery was as per the order. An hour later I received an email saying that they would not be able to meet the delivery date - instead saying it would be available on 13th March for delivery on 7th March - I kid you not they were going to deliver it a week before… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 26/02/2015 by Torres420 (1 review written)

Like other reviewers I find the service of this company awful. Wish I had read the reviews before ordering from this company who are obviously in major problems. They just do not bother to respond to any queries and hide behind the fact that they are too busy to respond. Wish I had never seen one of their TV ads… Read Full Review

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★☆☆☆☆

“rubbish service”

Written on: 25/02/2015 by McKennaqt388 (1 review written)

I ordered a bathroom suite and asked for next day delivery was told it wasnt availaible .My items came and the pan was smashed before it even came out of the van .According to the driver it was broken when it was put in ! I telephoned and asked for a replacement and again asked for next day delivery as they advertise again I was told there wasnt one availaible .When I asked when did they have next day delivery he said he couldnt go into that detail .I had to wait almost a week before it the… Read Full Review

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★☆☆☆☆

“wrong items delivered to customer”

Written on: 24/02/2015 by volvo1234 (1 review written)

Tuesday after waiting a week for a walk in shower , shower head and tray, the order arrived today. none the items that where ordered were there, instead the was delivered a wash hand basin some sort of cabinet and a wash hand basin surround. the people that i am working for have been looking forward to having this job done as 1) the lady is very unwell and can no longer use a bath. 2) the gentleman is not much better. now they will have to wait until Friday before i can complete this… Read Full Review

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★☆☆☆☆

“Mediocre Quality Product,dreadful after sales.”

Written on: 18/02/2015 by g.m.moore (1 review written)

The One Star is for the delivery,The products are not of a high quality as stated in their 'online Descriptions',as a part of a bathroom suite I ordered a pan and cistern, the pan has fixing holes through the side which requires a specific fixing kit,as there was nothing supplied I assumed it had not been packed with the rest of the parts and commented on it in an E-Mail sent 5th of this month,the E-Mail also requested information regarding fixing the P shaped bath panel, and also advised them… Read Full Review

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★☆☆☆☆

“Awful service ”

Written on: 17/02/2015 by peellaura (1 review written)

First we ordered in December for tiles and radiator, we paid for next day delivery and it did not turn up got lost by couriers. Unfortunately we needed more tiles and had to order again but we thought surely it can't happen again how wrong we were. This time we couldn't have next day delivery due to being sold out with their sale. So we paid the overpriced £35 delivery charge and seen it was 10 day wait as these are the only place that do these particular tiles we decided to wait. The delivery… Read Full Review

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★☆☆☆☆

“Ordered new shower kit arrived on time, faulty”

Written on: 17/02/2015

Dont bother ordering anything from them, all they want is your money. They don't have customer care unless you want to wait 5 days for an e mail or hours waiting on the phone. Try ringing there support line, if you can get under 20 your doing well. Don't use them simple. God help you if you need to return something, really in trouble now, ring for a pre paid ticket, well yer if you could get through. Dont bother. YOU HAVE BEEN WARNED>… Read Full Review

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★☆☆☆☆

“Awful service. Faulty product. Terrible customer service ”

Written on: 12/02/2015 by Paisleym272 (1 review written)

Ordered a shower enclosure and tray. Shower enclosure such poor quality. Professionally fitted and yet doors pop out as wheels are either faulty or just badly made. Spent weeks chasing them for a replacement. No response… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 09/02/2015 by MaleahNoble (1 review written)

Issue with delivery, spent most of the morning with multiple telephone calls. Not getting any proper answer only to be fobbed off with a canned response. Unit arrived damaged customer service unhelpful with getting it resolved … Read Full Review

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★★☆☆☆

“Poor delivery and customer service”

Written on: 03/02/2015 by SaintDan (3 reviews written)

Fairly poor experience all round. Spent over £2600 on a new bathroom suite and extras. Problems were numerous. To begin, paid £49.99 for delivery to the room of my choice. On delivery, the couriers dropped two pallets off outside my house and refused to move it further. Moving a bath upstairs alone is quite problematic… After complaining, the delivery charge was refunded. Still didn’t compensate for the time and effort it took to organise people to help me move everything – something… Read Full Review

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★☆☆☆☆

“Misleading Advertising”

Written on: 03/02/2015 by KeshawnDaugherty (1 review written)

A main marketing tool is WILL deliver next day. Sadly NOT-10 days wait even though we comply to all conditions. The builder will now have to pay the electrician and plumber for time booked and now wasted. The owner of the property will loose at least 2 weeks on non rental. Surely this is a contract they have entered into therefore should be liable. I'm not litigious but would like to put a rocket up them as this is the not the first time. The builder warned the client about Victoria Plumb… Read Full Review

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Jamiehardwick's Comment

Written on: 14/02/2015

100% agree with your review, my total jumped up by £34, I went on the live chat and they came back with only free delivery when I spend £500 , very misleading and on principle now I won't shop with them

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★☆☆☆☆

“Safety Hazard”

Written on: 02/02/2015 by timmytimbles (1 review written)

Ordered a bath screen 18 months ago from them, three times the hinge has broken and the rubber seal at the base of the screen has ripped. Have contacted the company on every occasion and have been fobbed off with a replacement hinge and their 'technical team' have stated it has been tested and everything is fine. Positive reviews on their website, it is disgusting. All engrave reviews on here, this really needs to be picked up by Watchdog... If this hinge breaks again, they will be liable for… Read Full Review

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★☆☆☆☆

“Save your sanity - do not use”

Written on: 02/02/2015 by SonnyDonnelly260 (1 review written)

I'm so exhausted from my experience with this horrendous company that I just don't have the energy to relate the entire story, but what I will say is this: read the negative reviews, believe every single word, and make the right decision not to use this joke of a company. I can't comment on the quality of the goods but based on the delivery experience alone it is a miracle that this company is a) still trading and b) has not been featured on Watchdog. Their main courier company is ArrowXL… Read Full Review

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★☆☆☆☆

“Lies.lies and more lies”

Written on: 26/01/2015 by Williamsondp475 (1 review written)

Do not use this Company,ordered twice from them after weeks waiting no delivery of goods.Same old story busy due to sale (RUBBISH) Paid with Paypal so got refunded.Stll getting emails item being packed… Read Full Review

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★☆☆☆☆

“Terrible do not use”

Written on: 21/01/2015

Sent damaged cabinet, refused to collect, replacement did not come, botched delivery date, botched refund 4 times, took 4 weeks from order to refund. Long queues on phone. Do not use Victoria Plumb they are terrible… Read Full Review

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★☆☆☆☆

“Defective, substandard products & atrocious customer...”

Written on: 19/01/2015 by Abernathyeg466 (1 review written)

Where do I start. This is the most terrible company to deal with and their products are so flimsy and poor quality you will be very annoyed. 1. I ordered a a toilet,sink boston bath and shower glass screen as well as a side panel for the bath. The screen was 2 inches too short and did not align to the bath it was designed for. I called customer service and was advised that they need to refer this to their technical team. My plumber has to add on a piece of plastic after I wasted 3 days for a… Read Full Review

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★★☆☆☆

“Do not use After Care Disgusting”

Written on: 19/01/2015 by Jaydan120 (1 review written)

Ordered Shower enclosure and tray. Fittings difficult to fit together as though they did not fit. Plumber let a side panel that did not hold in for seconds until he turned round to pick up his tools fell and smashed. I spoke to customer service who said "very cocky and off hand" You will have to buy the whole enclosure we do not supply spares I asked for a manager was told They do not work on a Sat. The very rude girl said she could not give me any name and could not offer any help. I would… Read Full Review

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★☆☆☆☆

“Terrible delivery and aftercare”

Written on: 14/01/2015 by Millsb09 (1 review written)

Ordered delivery from Victoria Plumb - actual bathroom fine but delivery absolutely appalling - failed to deliver on 3 different occasions which meant my builders couldn't start on time and I had to pay for day of labour that couldn't be used. Tried to claim this back from Victoria Plumb, but the details they wanted made it impossible for me to actually get a reimbursement - wanted info from builder that I won't be able to get as they are so cross that they had to do a 4 day build in 3 they… Read Full Review

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★☆☆☆☆

“Not Happy”

Written on: 12/01/2015

Bought a white gloss vanity sink unit and toilet unit and while we delayed by 2 months fitting it we were initially very pleased with the product. However after 10 months of use the sink cabinet has significant water damage and needs replacing. No help from Victoria Plumb (they said we were out of the one year guarantee). This cabinet is not fit for purpose. We now have to look into fitting a new unit in a fully tiled bathroom only 10 months after finishing the job. Not happy is… Read Full Review

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