Victoria Plumb Reviews - www.victoriaplumb.com

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“Lies.lies and more lies”

Written on: 26/01/2015 by Williamsondp475 (1 review written)

Do not use this Company,ordered twice from them after weeks waiting no delivery of goods.Same old story busy due to sale (RUBBISH) Paid with Paypal so got refunded.Stll getting emails item being packed… Read Full Review

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★☆☆☆☆

“Terrible do not use”

Written on: 21/01/2015

Sent damaged cabinet, refused to collect, replacement did not come, botched delivery date, botched refund 4 times, took 4 weeks from order to refund. Long queues on phone. Do not use Victoria Plumb they are terrible… Read Full Review

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★☆☆☆☆

“Defective, substandard products & atrocious customer...”

Written on: 19/01/2015 by Abernathyeg466 (1 review written)

Where do I start. This is the most terrible company to deal with and their products are so flimsy and poor quality you will be very annoyed. 1. I ordered a a toilet,sink boston bath and shower glass screen as well as a side panel for the bath. The screen was 2 inches too short and did not align to the bath it was designed for. I called customer service and was advised that they need to refer this to their technical team. My plumber has to add on a piece of plastic after I wasted 3 days for a… Read Full Review

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★★☆☆☆

“Do not use After Care Disgusting”

Written on: 19/01/2015 by Jaydan120 (1 review written)

Ordered Shower enclosure and tray. Fittings difficult to fit together as though they did not fit. Plumber let a side panel that did not hold in for seconds until he turned round to pick up his tools fell and smashed. I spoke to customer service who said "very cocky and off hand" You will have to buy the whole enclosure we do not supply spares I asked for a manager was told They do not work on a Sat. The very rude girl said she could not give me any name and could not offer any help. I would… Read Full Review

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★☆☆☆☆

“Terrible delivery and aftercare”

Written on: 14/01/2015 by Millsb09 (1 review written)

Ordered delivery from Victoria Plumb - actual bathroom fine but delivery absolutely appalling - failed to deliver on 3 different occasions which meant my builders couldn't start on time and I had to pay for day of labour that couldn't be used. Tried to claim this back from Victoria Plumb, but the details they wanted made it impossible for me to actually get a reimbursement - wanted info from builder that I won't be able to get as they are so cross that they had to do a 4 day build in 3 they… Read Full Review

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★☆☆☆☆

“Not Happy”

Written on: 12/01/2015

Bought a white gloss vanity sink unit and toilet unit and while we delayed by 2 months fitting it we were initially very pleased with the product. However after 10 months of use the sink cabinet has significant water damage and needs replacing. No help from Victoria Plumb (they said we were out of the one year guarantee). This cabinet is not fit for purpose. We now have to look into fitting a new unit in a fully tiled bathroom only 10 months after finishing the job. Not happy is… Read Full Review

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★☆☆☆☆

“Leaking cistern”

Written on: 09/01/2015 by honestgreasemonkey (1 review written)

Spent £500 on a cloakroom toilet with a concealed cistern and basin unit. when the goods arrived (basin unit) several weeks later despite telling me they where stocked I eventully had everything as started the installation. The toilet/cistern is quite fiddly to fit and unlike others where the units panels are removable for access. My main beef is the poxy flush pipe and backnut/seal arrangement, the poor installation pictures dont help but regardless of how you fit the tapered seal, the… Read Full Review

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★☆☆☆☆

“Wanted me to fix a part myself”

Written on: 06/01/2015 by Kyrat171 (1 review written)

Brought bathroom from them and all went well. everything turned up on time and was all present. However there was a fault with the tap, described as a cartridge which needed replacing. They offered to send out the part but i would have to take a tap apart to fix it myself. I requested they either send a plumber or replace the tap but this was not allowed. had the bathroom 3 months and I am being expected to take a tap to bits to replace a small part within. disgraceful!… Read Full Review

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★☆☆☆☆

“Dishonest charges and delivery costs”

Written on: 27/12/2014 by Demarcus349 (1 review written)

Looked to order a bathroom wall cabinet measuring 60cm x 65cm x10cm in the sale for £39.99. They tried to charge me £34.99 delivery to my address near York I questioned this on the online chat and got a very unhelpful customer service representative stating that these were standard charges. I thought the practice of sneaking in these dishonest fees and charges were outdated. I questioned whether I could either collect myself or send a different courier to collect however this wasn't… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 25/12/2014

I would never use or recommend anyone to use Victoria Plumb on line. My daughter had the misfortune to order a stand alone bath, corner shower unit and sink from this company. There were pieces missing from the bath unit, the bath also had a hairline crack on the base of it. None of this was discovered until the units were unpacked a month later (the reason for this is the bathroom was being plastered and we stored them still in the packaging in the spare bedroom until it was ready to fit.)… Read Full Review

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★☆☆☆☆

“Happy to sell, won't help with returns or anything else!”

Written on: 22/12/2014 by GuillermoStiles448 (1 review written)

Would never deal with this company again. Selling stuff to you they're fine with, won't give you automatic refund (you have to call up with your tracking number - if you don't have one, you can't get your refund as they refuse to look at warehouse returns). When they do get your return they sit on it until you call up. When they arrange collection they don't turn up and expect you to wait in another day until they can come. Not allowed to speak to manager. Takes 28 days to process a refund too!… Read Full Review

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★☆☆☆☆

“Poor service when missing goods”

Written on: 20/12/2014 by Borojack (1 review written)

i recommended a client to vp as their prices were good and they were working on a budget I normally use a local supplier I now know why The delivery was made on Thursday 18th December and the cistern was broke I called and was told the replacement would be delivered the following day what a great srevice I thought until I called back to notify them that there was no basin I was told they need to contact their courier and would call me back within the day I called back after six hours and was… Read Full Review

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★★☆☆☆

“Defective Goods”

Written on: 18/12/2014 by Schmittps135 (1 review written)

Have used Victoria Plumb on a number of occasions and have mentioned them to other people. Unfortunately they slip in seconds in their orders. I received basins with defects and the latest order included a basin with defects and it did not sit right when mounted on the wall and the semi pedestal which came with it did not fit. I also had to cancel one item which I paid for as it was not in stock and it would have delayed my full order. I asked for a refund which was offered without hesitation… Read Full Review

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★☆☆☆☆

“Thoroughly bad service”

Written on: 15/12/2014

This firm suffers from the inability to get ordered and payed for goods to the customer at the customer's chosen day for delivery. We waited in all afternoon and phoned their office four times in the latter stages to find out what was happening. We were treated politely but in the end it was to no avail as we were phoned by their courier at 7 pm well past the appointed delivery time, to say that they had run out of time and could not deliver again until three days later. As we had our workmen… Read Full Review

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★☆☆☆☆

“Worst customer service I have ever experienced”

Written on: 15/12/2014 by JoselynThornton (1 review written)

Having ordered a new bathroom suit to be delivered one week before work was due to start, I thought I would have plenty of time. How wrong could I be. 4 failed deliveries later and almost a week late, I lost my plumber, my tiler and my will the live. One month on my bathroom suit is sat in my bedroom because VP were unable to fill their contractual obligations. The failure to deliver is still a mystery to me and I know that I was lied to on a number of occasions. I must have called VP… Read Full Review

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★☆☆☆☆

“Avoid Victoria Plumb like the plague!!”

Written on: 05/12/2014

I purchased a set of Matrix basin taps from Victoria Plumb 14 months ago. Initially I was quite pleased with them, good price and looks. After 14 months of use the cold tap began to drip. Then after a few more days it was a constant running. So I called Victoria Plumb, and they said because it was out of the 1 year guarantee, they won't do anything about it. I asked about purchasing a new cartridge for the tap and they said they don't sell spares! As the cartridge is non standard I cannot… Read Full Review

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★☆☆☆☆

“terrible experience”

Written on: 04/12/2014 by siobhan12234 (1 review written)

My simple order that should have been next day came late and incorrect. It took 4 further deliveries and collections and still I haven't got a complete order. One basin was chipped, the second smashed in transit apparently and then they were out of stock, for the basin I was sent a bath and shower mixer tap, and the toilet seat had no fittings with it and was not a soft closure as advertised.. I eventually gave up and went to a different supplier to finish my wet room. Please save… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 24/11/2014 by Medeiros482 (1 review written)

What an absolute joke of a company - customer service worse than anything ive experienced! Been lied to and let down more than I care to remember. DO NOT BUY VICTORIA PLUMB!!! Do your research and read more comments like this!… Read Full Review

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★☆☆☆☆

“Delay, excuses and no resolution”

Written on: 23/11/2014 by MikeHBristol (1 review written)

Ordered nearly a £1,000 of items for a new bathroom. Most expensive item was Traditional Rain Can Riser System at £300. It has a faulty valve as far as we can tell. Called Victoria Plumb. Our plumber not allowed to speak to anyone technical yet there are no instructions with anything. Finally they agreed a faulty valve. Are they going to do anything about it? 4 days later still waiting for various combinations of “management”/”technicians”/”warehouse” - who all go home at 4 pm… Read Full Review

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Suzwhit15's Response to MikeHBristol's Review

Written on: 06/01/2015

I HAVE THE SAME DEFECTIVE VALVE AND GUESS WHAT THEY DONT DO PARTS !!We have to dismantle it and shop around for a part !!

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★☆☆☆☆

“Bathroom Tiles Not In Stock 2 Days Before Delivery!!!!!!!”

Written on: 13/11/2014 by lolacherrycola (1 review written)

We decided to use Victoria Plumb for a complete new bathroom because of the huge saving and having a great selection of bathrooms to chose from. Having ordered samples of tiles since the summer we started to get lots of messages either through our emails or courtesy calls asking if we like the samples and telling us about how their discounts were ending in a week ( These seem to be on going) they also rang to see if we had received the samples ok as they had been having problems with their… Read Full Review

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