Victoria Plumb Reviews - www.victoriaplumb.com

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“Dishonest charges and delivery costs”

Written on: 27/12/2014 by Demarcus349 (1 review written)

Looked to order a bathroom wall cabinet measuring 60cm x 65cm x10cm in the sale for £39.99. They tried to charge me £34.99 delivery to my address near York I questioned this on the online chat and got a very unhelpful customer service representative stating that these were standard charges. I thought the practice of sneaking in these dishonest fees and charges were outdated. I questioned whether I could either collect myself or send a different courier to collect however this wasn't… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 25/12/2014

I would never use or recommend anyone to use Victoria Plumb on line. My daughter had the misfortune to order a stand alone bath, corner shower unit and sink from this company. There were pieces missing from the bath unit, the bath also had a hairline crack on the base of it. None of this was discovered until the units were unpacked a month later (the reason for this is the bathroom was being plastered and we stored them still in the packaging in the spare bedroom until it was ready to fit.)… Read Full Review

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★☆☆☆☆

“Happy to sell, won't help with returns or anything else!”

Written on: 22/12/2014 by GuillermoStiles448 (1 review written)

Would never deal with this company again. Selling stuff to you they're fine with, won't give you automatic refund (you have to call up with your tracking number - if you don't have one, you can't get your refund as they refuse to look at warehouse returns). When they do get your return they sit on it until you call up. When they arrange collection they don't turn up and expect you to wait in another day until they can come. Not allowed to speak to manager. Takes 28 days to process a refund too!… Read Full Review

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★☆☆☆☆

“Poor service when missing goods”

Written on: 20/12/2014 by Borojack (1 review written)

i recommended a client to vp as their prices were good and they were working on a budget I normally use a local supplier I now know why The delivery was made on Thursday 18th December and the cistern was broke I called and was told the replacement would be delivered the following day what a great srevice I thought until I called back to notify them that there was no basin I was told they need to contact their courier and would call me back within the day I called back after six hours and was… Read Full Review

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★★☆☆☆

“Defective Goods”

Written on: 18/12/2014 by Schmittps135 (1 review written)

Have used Victoria Plumb on a number of occasions and have mentioned them to other people. Unfortunately they slip in seconds in their orders. I received basins with defects and the latest order included a basin with defects and it did not sit right when mounted on the wall and the semi pedestal which came with it did not fit. I also had to cancel one item which I paid for as it was not in stock and it would have delayed my full order. I asked for a refund which was offered without hesitation… Read Full Review

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★☆☆☆☆

“Thoroughly bad service”

Written on: 15/12/2014

This firm suffers from the inability to get ordered and payed for goods to the customer at the customer's chosen day for delivery. We waited in all afternoon and phoned their office four times in the latter stages to find out what was happening. We were treated politely but in the end it was to no avail as we were phoned by their courier at 7 pm well past the appointed delivery time, to say that they had run out of time and could not deliver again until three days later. As we had our workmen… Read Full Review

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★☆☆☆☆

“Worst customer service I have ever experienced”

Written on: 15/12/2014 by JoselynThornton (1 review written)

Having ordered a new bathroom suit to be delivered one week before work was due to start, I thought I would have plenty of time. How wrong could I be. 4 failed deliveries later and almost a week late, I lost my plumber, my tiler and my will the live. One month on my bathroom suit is sat in my bedroom because VP were unable to fill their contractual obligations. The failure to deliver is still a mystery to me and I know that I was lied to on a number of occasions. I must have called VP… Read Full Review

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★☆☆☆☆

“Avoid Victoria Plumb like the plague!!”

Written on: 05/12/2014

I purchased a set of Matrix basin taps from Victoria Plumb 14 months ago. Initially I was quite pleased with them, good price and looks. After 14 months of use the cold tap began to drip. Then after a few more days it was a constant running. So I called Victoria Plumb, and they said because it was out of the 1 year guarantee, they won't do anything about it. I asked about purchasing a new cartridge for the tap and they said they don't sell spares! As the cartridge is non standard I cannot… Read Full Review

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★☆☆☆☆

“terrible experience”

Written on: 04/12/2014 by siobhan12234 (1 review written)

My simple order that should have been next day came late and incorrect. It took 4 further deliveries and collections and still I haven't got a complete order. One basin was chipped, the second smashed in transit apparently and then they were out of stock, for the basin I was sent a bath and shower mixer tap, and the toilet seat had no fittings with it and was not a soft closure as advertised.. I eventually gave up and went to a different supplier to finish my wet room. Please save… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 24/11/2014 by Medeiros482 (1 review written)

What an absolute joke of a company - customer service worse than anything ive experienced! Been lied to and let down more than I care to remember. DO NOT BUY VICTORIA PLUMB!!! Do your research and read more comments like this!… Read Full Review

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★☆☆☆☆

“Delay, excuses and no resolution”

Written on: 23/11/2014 by MikeHBristol (1 review written)

Ordered nearly a £1,000 of items for a new bathroom. Most expensive item was Traditional Rain Can Riser System at £300. It has a faulty valve as far as we can tell. Called Victoria Plumb. Our plumber not allowed to speak to anyone technical yet there are no instructions with anything. Finally they agreed a faulty valve. Are they going to do anything about it? 4 days later still waiting for various combinations of “management”/”technicians”/”warehouse” - who all go home at 4 pm… Read Full Review

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★☆☆☆☆

“Bathroom Tiles Not In Stock 2 Days Before Delivery!!!!!!!”

Written on: 13/11/2014 by lolacherrycola (1 review written)

We decided to use Victoria Plumb for a complete new bathroom because of the huge saving and having a great selection of bathrooms to chose from. Having ordered samples of tiles since the summer we started to get lots of messages either through our emails or courtesy calls asking if we like the samples and telling us about how their discounts were ending in a week ( These seem to be on going) they also rang to see if we had received the samples ok as they had been having problems with their… Read Full Review

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★☆☆☆☆

“worst service ever seen in my life”

Written on: 04/11/2014 by Jolieb198 (1 review written)

ordered item 30th of October paid for next day delivery item never arrived and forced me to cancel my order and refund not arrived DON'T BE A VICTIM… Read Full Review

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★☆☆☆☆

“Poor Service - Item never arrived ”

Written on: 14/10/2014 by Norview (1 review written)

V6 Pivot Shower enclosure ordered and paid on 27/08/14. Delivery was due on 19/09/14, apparently the driver had run out of hours, so a new delivery date for 24/09/14 was set, then the van broke down, new date given 29/09/14, Yes they are here, oh no! It’s a bath, so send it back. Call VP, options given 1) re-order same part for delivery on 01/12/14, option 2) will supply another cubicle which is wrong configuration, so unusable, option 3) money back after another 5 days . What a shambles and… Read Full Review

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★☆☆☆☆

“Charged us £50 delivery. Sent wrong basin & NOT...”

Written on: 10/10/2014 by fdaf (1 review written)

GO TO B&Q etc - AVOID COMPANY AS THEY DON'T CARE! I called on Tuesday (7/10/14 at 2pm approx) immediately after receiving my order and had it logged on their computer system by their call center staff. That the basin as delivered was totally the wrong item in an already opened box. The box had the correct description and label but contained a different and much cheaper and older basin. It looked like either a returned item with the incorrect box which was damaged and in an already opened… Read Full Review

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★☆☆☆☆

“Non existente vouchers”

Written on: 01/10/2014 by Taylor-Alt59 (1 review written)

Victoria Plum is issuing non existente vouchers though myvoucher.com. It says all delivery charges from 3.95 pounds, however, this is their normal charge anyway. In fact, victoria plum denies any knowledge about this voucher, even when I guided them through the Internet. The customer service was terrible, I feel that I was treated like a idiot. Why to issue vouchers that offer exactly what the price is anyway? Victoria Plum thinks we are all stupid and when I pointed out and ask to speak to a… Read Full Review

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★☆☆☆☆

“Poor Quality - Never Again!!”

Written on: 27/09/2014 by HeidySlaughter370 (1 review written)

Purchased a WC and cabinet. The WC had an invisible hairline crack at the bottom of the bowl. As a result it flooded our dining room downstairs. This was fitted by a plumber past the 28 day return period so NO refund, no replacement, no compensation. Tried to sort it out but I was just reffered to their 'Terms & Conditions of Sale' by some faceless and rude member of staff. The cabinet looks like it was made by a 5 year old and is de-laminating at the edges already! Should have gone to a… Read Full Review

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★★☆☆☆

“Nice product, shame about the packaging and delivery cost.”

Written on: 24/09/2014 by Cobb220 (1 review written)

Whilst happy with the MONTANA basin and the speed of delivery, I was appalled by the lack of protective packaging and the resultant excessive handling charge. The Victoria Plumb website quoted £34.99 for 'Large / Fragile Item(s) Gold Standard Delivery' which I considered to be exorbitant so I ordered the basin from mfi.co.uk (aka Victoria Plumb) as they estimated the delivery cost as £19.99. However, when I placed the order the actual del'y cost increased to £34.99! When the basin arrived I… Read Full Review

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★☆☆☆☆

“very poor service”

Written on: 17/09/2014 by maguirey (1 review written)

its cheaper to buy at b and q three deliveries 2 out of 3 were damaged very poor customer service told by one csa that as i did not have a mobile phone the driver could not give me a eta when goods come damaged its not the customers fault also we were told that the sink would not be in for three week an when i looked on my computer the he date had been put back another four weeks i had know communication from victoria plum i would never buy from them again… Read Full Review

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★★☆☆☆

“Poor after sales services ”

Written on: 08/09/2014 by BH74 (2 reviews written)

Deliveries all on time and good product quality.Unfortunately my experience spoiled by failure to collect an unwanted item for refund, which was arranged for the same time as the delivery having paid additional £50. Aftercare customer services team were unhelpful uninterested in dealing with the missing items and specially returns. Base on the after sales care and difficulty of returning the items I would not use them again… Read Full Review

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