Victoria Plum Reviews - www.victoriaplum.com

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Latest Reviews

★☆☆☆☆

“2 years on.....shocking condition!!”

Written on: 18/08/2016 by SolomonHanna363 (1 review written)

Positive reviews you read on Trustpilot are for reviews published within 12 months of purchases. This is why they get glowing feedback. When I tried to leave a genuine negative review on the site, because of the shocking condition of my suite 2 years on,Victoria Plum immediately reported it and it was taken down as there is a 12 month window. Wow, they were fast! Problems started when I ordered bathroom suite. 2 hairline cracked toilets, a broken shower valve (numerous timewasting calls from… Read Full Review

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★☆☆☆☆

“replacement toilet seats”

Written on: 13/08/2016 by cvDavis60 (1 review written)

Have 200 of there toilets on a site, 6 of the toilet seats have broke wanted to purchase new seats have now been told unless i have invoice for original purchase cannot buy the seats. looking at the other comments on this site i would never recommend or use Victoria plum again. What a waste of time… Read Full Review

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★☆☆☆☆

“After sales service shocking / non-existent / contemptuous”

Written on: 02/08/2016 by RobCT (1 review written)

The runners have snapped on the doors of a corner shower cubicle that was installed by the previous owner of our house. I e-mailed Victoria Plum to ask about spares. I received a blunt " we don't supply spares and the warranty remains with the original purchaser". I telephoned them and they repeated that they don't supply spares and as I didn't have an account I would need to go to a local supplier. To help identify the part I asked who the manufacturer was. They refused to give this… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 31/07/2016 by Bernard57 (1 review written)

Bought a shower screen from VP just over two years ago and one of the hinges has snapped in half, I rang them to see about getting a replacement I was asked for my postcode, which couldn't be found in their system, told them what I was after only to be told they don't stock spares, asked a few questions about where they got the hinges from etc all met with negative answers, the woman then tried to imply that I hadn't bought it from them as she couldn't find my postcode before, I offered to give… Read Full Review

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★☆☆☆☆

“Returns”

Written on: 27/07/2016 by Sanderson_ian18 (1 review written)

I returned two items and waited for the refund to be sent to my bank. Weeks later still no money and when contacted they said they were on with it. No refund this time they said it had been sent to my bank...It hadnt. Weeks on still no refund and further hassles getting it sorted. DO NOT USE THEM… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 30/06/2016 by 387Cobb (1 review written)

Make sure you check every bit you order that everything is there cos they don't Care if parts missing cost me an extra £70 so paid twice for same part I'm guessing they deliberately didn't put in order for that reason. Plenty of other company's out there it's my second bathroom purchase gave them a chance to rectify but not interested… Read Full Review

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★☆☆☆☆

“Two days I'll never get back ”

Written on: 27/06/2016 by 70Schultz (1 review written)

Bought a bathroom suite from vp the bath waste would not seal toilet was ok but the worst was the shower unit the thermostatic unit wouldn't seal standard pipes did not fit got a plumber round even he was beat rubbish I wish I had read some of these first never again vp… Read Full Review

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★☆☆☆☆

“Think Twice!”

Written on: 26/06/2016 by Sara3267 (1 review written)

Think again before you order from Victoria Plumb. They do send out sub standard goods that are damaged and then refuse to replace them. There was a chip in the toilet lid and as the plumber had installed the base unit they refused to replace the lid. This was informed through a poorly worded email. The suite was not a cheap one and I wish now I had ordered through Bathrooms Direct. Check all the goods ordered thoroughly and then you will have to wait while they send a replacement. That is if… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 22/06/2016 by 290Bolton (1 review written)

We went on line and seen a combined washhand basin / WC integrated in to oak style units. Ordered over the phone with laptop on as wanted to change the toilet bowl. Ordered no problem and parted with the money. Order was delivered but had no cistern, called as assumed it was a simple error only to be told I never ordered a cistern. I explained that it was part of a package and quite clearly shows in image and in text that it is included. Told no it is not and it would be £50.00 plus delivery… Read Full Review

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★☆☆☆☆

“Be Aware!!”

Written on: 04/06/2016 by BlaineSinclair (1 review written)

I wish I had read some of these reviews before deciding to use Victora.plum.com if you are considering them please please please stay away. I ordered a shower tray, parts and a shower from them. Through the fault of my builder they were not the correct ones and sadly he had measure the space incorrectly. I had to pay £50 to get it in time (lead time is up to a month otherwise) and then when the goods were unsuitable I had to pay an additional £39.99!!!! So having [paid £89.99 for goods that… Read Full Review

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★☆☆☆☆

“Terrible customer service, avoid”

Written on: 12/05/2016 by 202Driscoll (1 review written)

Delivered a damaged bath, the damage was in such a position that it was not noticed until we came to install it three months after purchase, and was of a type that could not have happened after it was delivered. They point-blank refused to enter into a discussion about returning it for a replacement, kept repeating their "damage must be reported within 30 days" policy. Consumer Rights Act says differently. Avoid at all costs, horrible company to deal with… Read Full Review

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★☆☆☆☆

“Faulty bath connection”

Written on: 11/05/2016 by Horsch (1 review written)

I bought one of the expensive baths from V/P. Six weeks after installation the overflow pipe connected to the waste has disconnected causing lots of damage. This came pre-installed and was checked before use. V/P will not accept any responsilitity for their manufacturing error causing lots of distress for myself and my family. With this in mind i would advise people to STAY WELL CLEAR of these products because Victoria Plumb will not accept responsibility for their actions and will just lay… Read Full Review

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★☆☆☆☆

“After care appalling ”

Written on: 01/05/2016 by phegarty (1 review written)

Fault appeared in bath but "because it is already fitted" they are not prepared to do anything about it. ... Just 3 months later. I I'll be getting myself a lawyer as clearly my purchase is not fulfilling the job for which I bought it. DO NOT BUY FROM VICTORIA PLUM… Read Full Review

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★☆☆☆☆

“Rubbish radiators”

Written on: 23/04/2016

Purchased a Blade radiator in 2012 and it is now leaking. Contacted Victoria Plumb today (21.04.16) for a replacement under their guarantee only to be told at the time of my purchase the guarantee was only for one year, even although now they offer a longer guarantee!! It is not unreasonable to expect a life of at least 20 years for a radiator. No more purchases from Victoria Plumb. I would prefer to pay more for a decent product… Read Full Review

Neilwhite_Design's Comment

Written on: 25/04/2016

Your problem sounds exactly the same as mine.

I purchased an Escala Basin Mixer Tap from Victoria Plum in July 2014.
After the cartridge was replaced under warranty, the screws on the underside of the spout dropped out earlier this month and water is gushing out of the holes.

I contacted Victoria Plum about it, but they simply couldn't give a stuff about a product they now offer a 10 year guarantee on (mine lasted 15 months).

I have been forced to repair the tap with Blue-tac and Duct Tape so it can be used.

I hope that with all this negative press, they actually do something, but probably not.

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★☆☆☆☆

“Sienna range very poor quality”

Written on: 22/04/2016 by grahamskinner (1 review written)

Bought the Sienna range of bathroom furniture from Victoria Plum. The bevelled edges of the doors didn't have any paint on them. I complained to Victoria Plum and they said they were meant to be like that (not enough paint and so the white doors had dark edges on them) and they wouldn't replace them. You can get better quality products via Amazon for less money with quicker delivery… Read Full Review

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★☆☆☆☆

“Spare part availability”

Written on: 20/04/2016 by chrissym99 (1 review written)

If you buy a car, oven, whatever, it is not unreasonable to expect spare parts to be available for a time thereafter. Not so at Victoria Plum. They do not have any after sales support by way of stocking and selling spare parts in order to repair items sold exclusively by them. Save your self trouble and buy from reputable manufacturers - Mira, Triton, Armitage etc - who understand the ethos of customer care. … Read Full Review

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★☆☆☆☆

“Awful”

Written on: 17/04/2016 by Powell291 (1 review written)

All items delivered, tap missing, bath panel damaged, sink not standard, I called about 4 times to say plumbing did not fit, told repeatedly it was standard, my plumber called told it was standard, eventually advised there was an issue with sinks, sent out new sink.... It was chipped! Now waiting on replacement sink and have to pay for plumber to come back out again, plenty of apologies but no offer of compensation from in line chat, sent e mail to complain, but instead of my bathroom being… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 07/04/2016 by sj.littlefield (1 review written)

Placed an order with Victoria Plumb. One of the 2 cisterns I ordered was broken. Sadly due to personal circumstances it was some time before I opened the second cistern and discovered it was broken. I didn't expect Victoria Plumb to send out a free replacement was quite happy to buy another. What I objected to was having to buy a whole new toilet for £120 when a cistern would be £30-£40. Customer service was not interested in selling a separate cistern even though they come in separate boxes… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 07/04/2016 by Roselyn78 (1 review written)

Ordered a shower from them - 3 out of 5 bits delivered first time around [3 days late!] then waited and waited for the other bits. Always a problem with the courier according to them but finally delivered and again missing parts! Customer service terrible. Please be very careful before using… Read Full Review

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★☆☆☆☆

“Damaged Bath Supplied”

Written on: 05/04/2016 by Beaverlac (1 review written)

Ordered Ealing bath online in September. Plumber didn't come to install as planned, so it sat in shed until now. Plumber unwrapped it to find edge badly cracked, a further surface scratch, both under the 'protective' cardboard packing, and after thinking of ways to conceal these and still use the bath, found a bad crack in the base. He suggested the latter indicated a drop from a good height. Outside the 30 days, so VictoriaPlum not interested, and say it must have happened during… Read Full Review

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