Countrywide Surveyors Reviews

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Countrywide Surveyors

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Latest Reviews

★★★★★

“Brilliant service ”

Written on: 02/04/2015 by GrahamH64 (1 review written)

Read reviews on here and feared the worst. Countrywide rang me, arranged the survey, the surveyor rang the evening before he was due to confirm. Next day he turned up on time and the guy was friendly, thorough and professional. Told me at the end of the survey that all was basically ok, I had confirmation from my mortgage lenders within 24 hours, the full homebuyers survey report was with me within 48 hours. I can only assume others have been unlucky, or have an inflated idea of their… Read Full Review

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★☆☆☆☆

“Countrywide Surveyors never again”

Written on: 02/04/2015

I employed Countrywide surveyors to do a Homebuyers report as my Mortgage provider (Nationwide) employs them. I was told incorrect conflicting information from Countrywide call centre staff as to when their own surveyor would contact me and had to make several telephone calls to chase this up. After the survey was completed I am still waiting for the result of the survey (now seven days ago). After yet a further telephone call to Countrywide I am told that it will now be a further week before I… Read Full Review

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★★★★☆

“Homebuyer report”

Written on: 12/03/2015 by 363Meyer (1 review written)

super fast 23 pages report, fully meet my needs. i have seen this page after arrangements with countrywide to examine property. i was in shock, so many bad reviews. i have expected the worst scenario! i had my bank final morgage meeting in bank on friday 5PM. i was told that bank will let know countrywide to contact me in order to arrange homebuyer report. at 7PM (same day)I was contacted by countrywide to pay for it over the phone and pick one of reports ( basic valuation required by bank… Read Full Review

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★☆☆☆☆

“NEVER NEVER NEVER Use Countrywide Surveyors!!!”

Written on: 07/03/2015 by Walkerac60 (1 review written)

Unfortunately we were assigned Countrywide Surveyors when trying to fix up our recent mortgage and frankly the whole experience with them was an utter nightmare from start to finish. I paid a very substantial fee to as I thought, engage a so called professional to survey my property and what I received was a humourless little man, totally devoid of even an ounce of personality who was completely and utterly incompetent(despite apparently being a Senior Associate)and whose totally incorrect… Read Full Review

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★☆☆☆☆

“Massive downvaluation”

Written on: 19/01/2015

Recently had a valuation by countrywide done on our house on behalf of our buyers lenders. In a nutshell the guy spent most of his time on the phone to his colleagues trying to sort out his diary and some office stuff. Anyway he was friendly enough and then left. A few days later we found out that he placed a valuation of 45k below the price that our buyers had offered and that we had accepted. Apparently, the main reason being that other houses on the road have sold for a lower price. I take… Read Full Review

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Lt.bullitt's Comment

Written on: 21/03/2015

Would be interested to know the name of the Estate Agent you were on sale with,
because believe it or not Countrywide are directly linked to a multi-national Estate agency chain that appear to have the least problems themselves when Surveys are carried out. I have seen serious problems ( including rising damp ) overlooked to get the deal through, and the valuation accepted for both buyers / sellers also the lender in lending criteria - in ease of the Chain getting all potential earnings from their involvement i.e Sales fee commission, lender acceptance commission, justification of high fees charged and potential recommendation. Sounds like in this case you were unlucky in the Sales Agency you chose - but there`s a bit more involved than just luck

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★☆☆☆☆

“Absolutley incompetent AVOID!”

Written on: 15/01/2015 by jcKent1955 (1 review written)

The Surveyor used by The Coventry mortgage agents Godiva Mortgages. The Surveyor from Countrywide was a complete idiot, first he flagged up Asbestos in every room of the property which meant we had to pay for a specialist report, which showed very low level asbestos that could be plastered over if undisturbed, however he insisted we pay £3,500 to have it removed by the specialist, he also recommended a 10K retention on the mortgage for extensive refurbishment, which actually only needed a new… Read Full Review

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★☆☆☆☆

“ Under valued by £30,000 AVOID THIS COMPANY !!!”

Written on: 29/11/2014 by Fisher482 (1 review written)

Came to value my house for our buyers for Natwest/Royal bank of Scotland BUT took 10 weeks for surveyor to come from agreeing sale with our buyers then he was only here 10 mins missed lots of things i know he should have picked up but was too stupid to see them. UNDER VALUED by £30,000 with a report that said the house was fine & in good order & well presented but under valued it on the grounds of no other house had sold for that price unbelievable!!! A few weeks later my neighbours house… Read Full Review

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★☆☆☆☆

“Just ineffective”

Written on: 10/10/2014 by EfrainFarley (1 review written)

These were the chosen ones by the mortgage company but I might as well have just googled the property and thrown together some general caution about buying the house. Didn't pick up subsidence. Didn't pick up previous dodgy building work with no lintel used. Didn't provide decent knowledge or likelihood of asbestos (although typical for the property). Didn't realise electrics outside we're unsafe. Said it had a water meter when it doesn't that was our neighbours. But it did say our stair… Read Full Review

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★☆☆☆☆

“avoid avoid avoid”

Written on: 09/10/2014 by Hudson171 (1 review written)

Very rude and incompetent surveyors. Extremely intimidating in our home and just walked around like they owned the place. No respect for a lady on her own. Will never use this company again! AVOID AT ALL COST!… Read Full Review

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★☆☆☆☆

“unprofessional, rude and incompetent”

Written on: 28/09/2014 by Bramley3 (1 review written)

This company surveyed a house I was looking to purchase on behalf of Nationwide Building society. Nationwide have been fantastic but the surveyors have been a complete nightmare. The surveyors made several factually incorrect statements on the survey including that my house had full gas central heating when there is no gas supply to the property and an oil tank in the garden! They made ridiculous statements about "evidence of a suspicion" with regard to dry rot which forced me to pay for a… Read Full Review

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★☆☆☆☆

“Appalling customer service, a damnable company”

Written on: 22/09/2014 by cpt2705 (1 review written)

1st time buyers, was 'recommended' these amateurs by our mortgage advisor. Naively went ahead. Forked out for Home-buyers survey on our lovely new house, first contact from Countrywide was a mis-dated, misinformed letter arriving 2 days after our survey was scheduled, but didn't actually say anything as to if it has been completed. Chased. Actual surveyor never bothered to email me back after being given some dodgy AOL email to contact him by. Fast forward 3 weeks. After 2 phone-calls was… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with”

Written on: 30/08/2014 by CarlyHoward83 (1 review written)

Instructed to carry out valuation, after paying my money and told it would be done within next few days, we were still waiting 4 weeks later as we had been 'lost off the system' we were promised it would be done ASAP and they made an appointment with estate agent. 2 days after appointment I rang up to get the info to be told that it hadn't been done, when I asked why, I was told that they couldn't get in touch with the estate agent. When I told them this was rubbish as they had made an… Read Full Review

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★☆☆☆☆

“I'm not sticking up for them but....”

Written on: 16/08/2014 by kukukuk (1 review written)

If the surveyors have to put up with the scale of work that i did when i worked for Countrywide as an administrator no wonder there are significantly high bad reviews. I can only liken it to being a battery hen on a chicken farm.There is something desperately wrong with this company that do not look after the well being of its' staff,they just want results of booking the clients in the diary up to seven appointments a day which then have to be processed within unreasonable tight time… Read Full Review

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★☆☆☆☆

“No chain - 5 months to complete!”

Written on: 11/08/2014 by CustomerCare4us (1 review written)

Offered on flat with Carsons estate agents, seller was advised to use their solicitors which turned out to be Countrywide. They are only contactable by Email and a team one at that. We later found that the purchase paperwork had not left the estate agents desk for a month! Then Countrywide did not answer our solicitor for over another month ( we now have copies of all the communication) They sent the NHBC certificate for the wrong house! All sorts of standard info that should be sent out… Read Full Review

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★☆☆☆☆

“Undervalued by £25k”

Written on: 11/08/2014 by almo1984 (1 review written)

★☆☆☆☆ Like many other reviewers on here we were applying for a re-mortgage and found a fixed rate deal with Nationwide. Nationwide appointed Countrywide as the surveyor. The Surveyor did come and have a look around the house and completed a survey but then when the valuation came back it was valued at £25k less than our current mortgage provider have valued it for. Our incumbent mortgage provider, who completed a full valuation when we bought the house 2 years ago have valued… Read Full Review

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★☆☆☆☆

“shocking & dishonest”

Written on: 07/08/2014 by RomeoGallegos1948 (1 review written)

Still in the midst of a terrible situation with this company. What's more I know for a fact they are not telling me the truth. To say I am angry with my treatment is an understatement. I wonder if they will pay the bill for the hotel I am going to have to stay in since they are unable to sort themselves out… Read Full Review

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★☆☆☆☆

“Shameful”

Written on: 25/07/2014 by JuniorGraham19 (1 review written)

This company charged £500 to tell me a pond was a risk to children and was the biggest issue on their report. They missed asbestos in two places, a dangerous consumer unit (smashed cover, taped up), loose plaster on all downstairs walls (the builder tapped it, it sounded hollow), two roof leaks. Negligent, expensive, untrustworthy… Read Full Review

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★☆☆☆☆

“Wouldn't give me my valuation ”

Written on: 02/07/2014 by Tyrone171 (1 review written)

After instructing them and paying them to staircase on my shared ownership flat they refused to give me the valuation results. They said they sent the valuation out to the housing association who were as confused as I was as to why this was the case, and to add to that the housing association didn't even receive it. Country wife staff lack empathy and don't really care, phone call dropped out after being put on hold, unhelpful staff who didn't keep to deadlines. Avoid this company if you need… Read Full Review

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★☆☆☆☆

“Incapable of making an appointment time”

Written on: 28/06/2014 by daLoomis362 (1 review written)

In short, they are just not able to turn up on time. The initial appointment was cancelled with less than 24 hours notice, I had taken a day off to be there. The second appointment was a promise that they would arrive before 8am so that I would have time to get to work, as you will no doubt have guessed from countrywide's generally terrible reviews, they didn't. In short, if you end up with these surveyors you better book a week off just to be sure you will see them. Hopeless, but it won't… Read Full Review

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★☆☆☆☆

“Do not let your property be surveyed by this company”

Written on: 09/06/2014 by KathrynHatch75 (1 review written)

I am currently selling a property in the Bristol area and my purchasers building society use Countrywide for their surveyors. The surveyor who did the report on my property clearly was inadequate. They picked up several things that they were concerned about and recommended a structural engineer to my purchasers, when the report came back that the issues they felt were a problem were not they then said they wanted him to go back twice incurring extra cost to either myself or my purchasers for a… Read Full Review

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