Countrywide Surveyors Reviews

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Countrywide Surveyors

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Latest Reviews

★☆☆☆☆

“Undervalued by £25,000”

Written on: 11/09/2016 by Christie493 (1 review written)

Recently remortgaged with Nationwide and the Countrywide surveyor down valued it by a good £25,000. I estimated my house worth £125,000 because thats what a couple of nearby properties in similar condition sold for recently but he valued it at £100,000. He seemed to have an obsession with the roof. It is still the original slate albeit in good condition. I thought he had got lost in the garden because he was ages stood at the bottom with his binoculars. Then he asked to go in the loft… Read Full Review

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★☆☆☆☆

“Undervalued by 10K!”

Written on: 06/09/2016 by SamsonRhodes499 (1 review written)

Really don't know how this company is still in operation, i checked out their terrible online reviews when i was informed that my buyers were using them for the homebuyers survey/mortgage evaluation on my house, so i wasn't expecting much, and needless to say, i wasn't disappointed. The surveyor assured me he'd been 'doing this job for 27 years, so know what i'm doing' when questioned why it hadn't taken him long to complete. I had already accepted a below market value offer from my first… Read Full Review

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★☆☆☆☆

“Undervalued property by 50k!”

Written on: 31/08/2016 by Jewel148 (1 review written)

I have recently had an incompetent Countrywide surveyor at my house. It was a nightmare trying to arrange as the surveyor refused to come in the afternoon (I work & this meant wasting a whole days holiday). When I asked why this couldnt be done call centre staff told me 'because the surveyor doesn't want to! On arrival he said the loft would be too hot and this was why. I explained that I could have easily. put the air-conditioning on in the part converted loft if that was the reason instead… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 30/08/2016 by Jono1277 (1 review written)

These people are totally incompetent, they have had three weeks to arrange a survey with the information upfront that it was required by a set date, I chased them 10 days prior to the date only for them to say that they could not fit the survey in around that time frame, communication is a joke getting passed from one department to the next with no one taking any owner ship, please, please, please, do your self a favour and avoid these chimps with keyboards. Read the reviews and believe they… Read Full Review

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★★☆☆☆

“Undervalued house ”

Written on: 24/08/2016 by merrilees (1 review written)

Applied for equity release, I had already had house valued for selling purposes. Countrywide surveyor came back with undervalued survey by £50,000 at least!! Had a feeling he would by his demeanour - I could just tell!… Read Full Review

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★☆☆☆☆

“Totally awful”

Written on: 23/08/2016 by Kr1scbr (1 review written)

I have just purchased a property surveyor has missed the garage subsiding.the Surveyors will not send out anybody to reassess the property and they're telling me that I have to go contact my own insurance even knowing it is their own fault.do not use avoid totally… Read Full Review

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★☆☆☆☆

“Awful Experience”

Written on: 23/08/2016 by Cymro2016 (1 review written)

As with other reviewers, my experience was appalling. He entered my home without introducing himself or aknowleging me. He never said please or thank you for anything, Just "I want to see your garage" etc. Went up and downstairs as if he was from the Gestapo. Thoroughly unpleasnt to the point where I actually confronted him and asked why he hadn't given his name or employer, hadn't said a please or thank you etc. He said that perhaps he didn't have many social skills and I said he was damn… Read Full Review

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★☆☆☆☆

“Undervaluation £0”

Written on: 11/08/2016 by BrettTolhurst (2 reviews written)

Hi All, just thought I'd share with you my experience of countrywide surveyors! Turned up late! After this a very poor attitude! When walked in the property initially he said well what a lovely property, it's an immaculate 3 bed two toilet 2 reception room property.. Then he changed and asked me questions nothing to do with him! Firstly am I the owner? Which I replied yes then do I live here? Again it's irrelevant he is valuing the place not needing to know the ins and outs of my life! My… Read Full Review

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★☆☆☆☆

“Did they show up??”

Written on: 08/08/2016

Recently surveyed the property i was buying, they failed to spot that the property didn't have mains drainage and recorded that it had gas central heating when there isn't any gas at the property. Worst of all they failed to spot that that part of the guttering was missing on the roof. When I complained they didn't apologise, and said that these details were not signicicant and therefore not within the remit of the survey. Personally i doubt that they even turned, don't use them if you have… Read Full Review

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★☆☆☆☆

“I would not recommend this company to anybody they...”

Written on: 05/08/2016 by lincox1 (1 review written)

I would not recommend this company to anybody they have valued my home £6 thousand less than the purchase price six years ago even though we have spent £30 thousand pounds upgrading and improving this house. Unprofessional and intimidating a thoroughly stressful experience… Read Full Review

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★☆☆☆☆

“-100 Stars :-(”

Written on: 03/08/2016 by KaydenShort463 (1 review written)

Very unprofessional company that only value a property by previous sold on same street. Very bad when the only ones sold previously have required full renovation and the one that they are doing the evaluation on is fully renovated. Also gives higher than London prices for any works they recommend, not good for Nottinghamshire. Also forgot to contact the vendors first too arrange survey, the surveyor just said to them oh not again, it's always this always happens. I would strongly suggest to… Read Full Review

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★★☆☆☆

“Revaluation by Colleys”

Written on: 29/07/2016

Poor customer service, a defensive agent, unprofessional. The reviews I have read appear true. Not a great experience… Read Full Review

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★☆☆☆☆

“One star because there is no zero or minus stars”

Written on: 17/07/2016 by AveryNelson (1 review written)

countrywide.....what can I say? Well ...... They leave you in limbo, do not correspond unless you say you will go elsewhere, talk in legal jargon and don't explain in simple terms. They caused me nothing but stress and dismay. There is nothing good I can say about them. Not helpful with enquiries, talk over you, I wish I had never done business with them… Read Full Review

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★☆☆☆☆

“Awful! Avoid if you can”

Written on: 08/07/2016 by JaneWyatt431 (1 review written)

arranged a mortgage with nationwide unfortunatley this is who they use for the valuation and their survey for the mortgage. I paid for the middle level survey however the valuation didn't cover any points that we wanted and paid for as apparently they couldn't get access. After the valuation they held our solicitor up for a fornight as they sent the documents to the wrong email address, and tried to blame me for giving incorrect contact details when i had never had the displeasure to speak to… Read Full Review

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★☆☆☆☆

“Utterly Useless and Rubbish Company”

Written on: 30/06/2016 by robotskin (1 review written)

After paid them the fee, it took them nearly two weeks to arrange a visit. Have to keep chasing them to get any update. Finally get told that they cannot access the property due to security reason etc. After calling the property owner, the owner told me there wasn't any request to visit from countrywide surveyor at all!! Avoid this company at all costs!… Read Full Review

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★☆☆☆☆

“Imcomptent Unprofessional staff”

Written on: 30/06/2016 by cp1504 (1 review written)

Not quite sure where to start with writing this review as I thought that there was only us that was having issues with them but having read other reviews it seems we are not on our own. We needed to borrow some money to have work done on our home as having found out that our gable end was only one brick and needed to come down and be rebuilt. They sent a valuer whose report initially said there was nothing structurally wrong with our house even though we have had to have building control… Read Full Review

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★☆☆☆☆

“Unprofessional and lacking industry knowledge 0*'s”

Written on: 16/06/2016 by ClairePeck (1 review written)

Failed to show up for viewing with no explanation When they did attend, they under valued our London property by £50,000, saying there were no comparable sales and undervalued the rental potential by 20%. We went straight onto land registry and spoke to many local agents, found many comparatives and provided a contract showing we had rented the property out for 2 years way above their valuation, yet they said they won't review an appeal as it's not in their policy! My advice to potential… Read Full Review

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★☆☆☆☆

“Report missed half the house”

Written on: 08/06/2016 by TriCoops (1 review written)

One star seems generous. I got the report which basically said all was fine so I bought the house. The report did say that he hadn't inspected one gable end as it was inaccessible. When I moved in the gable end had a path that led to it. It wasn't pointed and had an illegal and dangerous flue. Also the roof needed replacing, the garage wall was a retaining wall with no damp course so the garage isn't usable due to frequent flooding. There were bare live wires hanging from walls, none of the… Read Full Review

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★☆☆☆☆

“Only got 1 star because I can't give zero DISGUSTING”

Written on: 16/05/2016 by samieantha (1 review written)

Absolutely Shocking...... This company is a JOKE! Awful customer service staff that clearly give out wrong information. The survey itself is not worth the paper it is written on.... There is a fire in the property we are buying and the surveyor missed this, when I called the customer service representative explained a fire in the property is if it is coal and brick NOT Gas. When I asked what exactly have I paid for the reply was for us to let you know you need to get something checked...So… Read Full Review

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★★★★★

“took 2 weeks, all as expected”

Written on: 06/05/2016 by Harris1957 (1 review written)

Countrywide contacted me on the same day as the valuation was booked by HSBC. The BASIC VALUATION was carried out 10 days later. They contacted agent and were promptly let in. Report arrived in post 4 days later. Even so it was just a basic valuation, they identified structural alterations. The report was sufficient. Tip: mind the actual property value as seen by the bank and not price you expect to achieve / buy for. Many "upgrades" inside/out the house will actually not increase the property… Read Full Review

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