Countrywide Surveyors Reviews

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Countrywide Surveyors

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Latest Reviews

★☆☆☆☆

“Just ineffective”

Written on: 10/10/2014 by EfrainFarley (1 review written)

These were the chosen ones by the mortgage company but I might as well have just googled the property and thrown together some general caution about buying the house. Didn't pick up subsidence. Didn't pick up previous dodgy building work with no lintel used. Didn't provide decent knowledge or likelihood of asbestos (although typical for the property). Didn't realise electrics outside we're unsafe. Said it had a water meter when it doesn't that was our neighbours. But it did say our stair… Read Full Review

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★☆☆☆☆

“avoid avoid avoid”

Written on: 09/10/2014 by Hudson171 (1 review written)

Very rude and incompetent surveyors. Extremely intimidating in our home and just walked around like they owned the place. No respect for a lady on her own. Will never use this company again! AVOID AT ALL COST!… Read Full Review

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★☆☆☆☆

“unprofessional, rude and incompetent”

Written on: 28/09/2014 by Bramley3 (1 review written)

This company surveyed a house I was looking to purchase on behalf of Nationwide Building society. Nationwide have been fantastic but the surveyors have been a complete nightmare. The surveyors made several factually incorrect statements on the survey including that my house had full gas central heating when there is no gas supply to the property and an oil tank in the garden! They made ridiculous statements about "evidence of a suspicion" with regard to dry rot which forced me to pay for a… Read Full Review

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★☆☆☆☆

“Appalling customer service, a damnable company”

Written on: 22/09/2014 by cpt2705 (1 review written)

1st time buyers, was 'recommended' these amateurs by our mortgage advisor. Naively went ahead. Forked out for Home-buyers survey on our lovely new house, first contact from Countrywide was a mis-dated, misinformed letter arriving 2 days after our survey was scheduled, but didn't actually say anything as to if it has been completed. Chased. Actual surveyor never bothered to email me back after being given some dodgy AOL email to contact him by. Fast forward 3 weeks. After 2 phone-calls was… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with”

Written on: 30/08/2014 by CarlyHoward83 (1 review written)

Instructed to carry out valuation, after paying my money and told it would be done within next few days, we were still waiting 4 weeks later as we had been 'lost off the system' we were promised it would be done ASAP and they made an appointment with estate agent. 2 days after appointment I rang up to get the info to be told that it hadn't been done, when I asked why, I was told that they couldn't get in touch with the estate agent. When I told them this was rubbish as they had made an… Read Full Review

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★☆☆☆☆

“I'm not sticking up for them but....”

Written on: 16/08/2014 by kukukuk (1 review written)

If the surveyors have to put up with the scale of work that i did when i worked for Countrywide as an administrator no wonder there are significantly high bad reviews. I can only liken it to being a battery hen on a chicken farm.There is something desperately wrong with this company that do not look after the well being of its' staff,they just want results of booking the clients in the diary up to seven appointments a day which then have to be processed within unreasonable tight time… Read Full Review

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★☆☆☆☆

“No chain - 5 months to complete!”

Written on: 11/08/2014 by CustomerCare4us (1 review written)

Offered on flat with Carsons estate agents, seller was advised to use their solicitors which turned out to be Countrywide. They are only contactable by Email and a team one at that. We later found that the purchase paperwork had not left the estate agents desk for a month! Then Countrywide did not answer our solicitor for over another month ( we now have copies of all the communication) They sent the NHBC certificate for the wrong house! All sorts of standard info that should be sent out… Read Full Review

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★☆☆☆☆

“Undervalued by £25k”

Written on: 11/08/2014 by almo1984 (1 review written)

★☆☆☆☆ Like many other reviewers on here we were applying for a re-mortgage and found a fixed rate deal with Nationwide. Nationwide appointed Countrywide as the surveyor. The Surveyor did come and have a look around the house and completed a survey but then when the valuation came back it was valued at £25k less than our current mortgage provider have valued it for. Our incumbent mortgage provider, who completed a full valuation when we bought the house 2 years ago have valued… Read Full Review

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★☆☆☆☆

“shocking & dishonest”

Written on: 07/08/2014 by RomeoGallegos1948 (1 review written)

Still in the midst of a terrible situation with this company. What's more I know for a fact they are not telling me the truth. To say I am angry with my treatment is an understatement. I wonder if they will pay the bill for the hotel I am going to have to stay in since they are unable to sort themselves out… Read Full Review

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★☆☆☆☆

“Shameful”

Written on: 25/07/2014 by JuniorGraham19 (1 review written)

This company charged £500 to tell me a pond was a risk to children and was the biggest issue on their report. They missed asbestos in two places, a dangerous consumer unit (smashed cover, taped up), loose plaster on all downstairs walls (the builder tapped it, it sounded hollow), two roof leaks. Negligent, expensive, untrustworthy… Read Full Review

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★☆☆☆☆

“Wouldn't give me my valuation ”

Written on: 02/07/2014 by Tyrone171 (1 review written)

After instructing them and paying them to staircase on my shared ownership flat they refused to give me the valuation results. They said they sent the valuation out to the housing association who were as confused as I was as to why this was the case, and to add to that the housing association didn't even receive it. Country wife staff lack empathy and don't really care, phone call dropped out after being put on hold, unhelpful staff who didn't keep to deadlines. Avoid this company if you need… Read Full Review

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★☆☆☆☆

“Incapable of making an appointment time”

Written on: 28/06/2014 by daLoomis362 (1 review written)

In short, they are just not able to turn up on time. The initial appointment was cancelled with less than 24 hours notice, I had taken a day off to be there. The second appointment was a promise that they would arrive before 8am so that I would have time to get to work, as you will no doubt have guessed from countrywide's generally terrible reviews, they didn't. In short, if you end up with these surveyors you better book a week off just to be sure you will see them. Hopeless, but it won't… Read Full Review

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★☆☆☆☆

“Do not let your property be surveyed by this company”

Written on: 09/06/2014 by KathrynHatch75 (1 review written)

I am currently selling a property in the Bristol area and my purchasers building society use Countrywide for their surveyors. The surveyor who did the report on my property clearly was inadequate. They picked up several things that they were concerned about and recommended a structural engineer to my purchasers, when the report came back that the issues they felt were a problem were not they then said they wanted him to go back twice incurring extra cost to either myself or my purchasers for a… Read Full Review

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★☆☆☆☆

“WARNING!! Expensive!! AVOID!!”

Written on: 27/05/2014

As we are FTB's we used a Bridgfords mortgage broker for advice and to find our best mortgage deal. In the end we used santander (as they offerd no arrangment fee, free survey and £250 cashback) and countrywide solicitors. To begin with things were fine and our mortgage broker was helpful, we made an offer on the house we wanted and it got accepted and everything was going through fine, after talking to friends and reading reveiws we were warned not to use countrywide as they were incredibly… Read Full Review

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★☆☆☆☆

“Appears to have valued house using nothing more than...”

Written on: 22/05/2014 by Larab475 (1 review written)

I was applying for a re-mortgage and Nationwide appointed Countrywide as the surveyor. They have then appeared to broker that business out to another surveyor based in Bridgwater approx. 50 miles away from my location. The surveyor spent a grand total of 15 minutes in the house and then undervalued it by 20k! The only conclusion we can come to is that the valuation is not based on our local market or any fact but coincidently the average of Zoopla valuations for over 6 months ago. Prior… Read Full Review

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★☆☆☆☆

“Wrong survey carried out”

Written on: 20/05/2014 by Morenozq78 (1 review written)

Countrywide surveyors carried out the wrong survey last week (valuation instead of a home buyers). I have had no apology and no sign of the home buyers survey as yet. I was told yesterday that someone would e-mail me and still not a word from them. When I phone, some of the staff seem reluctant to speak to me as I booked this survey through Yorkshire Building Society. Some of the people I've spoken to have given me what has proven to be false information and their mannor was bordering on… Read Full Review

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★☆☆☆☆

“Leave Well Alone”

Written on: 20/05/2014 by Oglecx159 (1 review written)

We have just come through nearly 7 months of hell with the selling of our house through Country Wide recommended by our Estate Agents. Things started to go wrong from the off. All the documents went missing in the post, so a second set was sent and we due completed and returned and guess what they went missing in their office in Cardiff. Buyers solicitor was going over the top with questions and if I did not do the ground work and the running around the sale would not have progressed… Read Full Review

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★☆☆☆☆

“PLEASE READ BEFORE CONTACTING THEM”

Written on: 20/05/2014 by PhoenixFranklin (1 review written)

I had an offer accepted on a house in January 2014....it's now May 20th....my solicitor gets no response from these clowns and so called 'surveyors' and they have no professionalism or eagerness to hurry the process. The vendors I am buying from are also ready to move and made the terrible decision of using Country Wide and their moronic staff. Still awaiting a moving date and would have been better if the vendors had gone to the local zoo and had the baboons do the job....useless… Read Full Review

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Paulwright17's Comment

Written on: 23/05/2014

I am pretty much in the same boat , my buyer is using countrywide . Was due to exchange contracts last week then at last minute they had further enquiries and resent my solicitor enquiries they sent and we answered in March . No one can get hold of them since .

I've learned the hard way - don't use this company and if I ever sell / buy a house in the future will vet which conveyancing company they are using and will reject those using countrywide

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★☆☆☆☆

“Awful”

Written on: 19/05/2014 by rcRoss86 (1 review written)

Mortgage with Nationwide, valuation booked through countrywide for the house we intended to buy. Got the report back stating that it was £10,000 less than what we were paying so had to find the extra £10,000. Rang nationwide who told me that it was due to there being a cellar at the front of the property and it was on a hill so it may move. Went back to the estate agents who told me that the surveyor was only in the property 5 mins. I chased this up with countrywide as this was hardly enough… Read Full Review

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★★★★★

“Cannot fault them”

Written on: 17/05/2014 by axHollis1990 (1 review written)

We were in a real hurry to get house valued, exchange and complete. FirstDirect (HSBC) instructed Countrywide surveyors. As we were in a hurry I called next day. They arranged a valuation within 24 hours. 48 hours later - valuation with FirstDirect. Professional, courteous and very efficient. … Read Full Review

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