Travel & Travel / Reviews - www.travelandtravel.co.uk

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Latest Reviews

★☆☆☆☆

“rogue traders”

Written on: 11/10/2013

How can you reserve a flight? Pay for you Ticket and then get asked your flexibility? What Happened to the flights I reserved for the days I want to travel. Now I have no ticker, no flight and travel and travel have my money. Talk about them being helpful, Everyone answers to the same name if you are lucky enough that they do actually pick up the phone then you get promised call backs you never get. I am beyond frustrated dealing with them. Please avoid them… Read Full Review

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★★★☆☆

“Thank You Travel and Travel”

Written on: 16/09/2013

I am a frequent flyer and booking a fight was never so easy for me until I was referred, Travel and Travel by one of my colleague and I really felt great and special the way I was dealt as per my traveling needs. They helped me not only choosing a flight but the way they did it, it really helped me saving a considerable amount of money as well which I spent on other good reasons and for that I really can recommend them to others… Read Full Review

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★★★★★

“Thanks a lot travel and travel for a good job”

Written on: 28/08/2013

I booked a flight to Accra with travel and travel, remarkable services, I was having some urgently there, the person arranged the best fare. I was unable to get from the market, I paid the amount, get the ticket within no time. Thanks a lot again to travel and travel. I’ll come back soon… Read Full Review

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★★★★☆

“One of The Best Services ( Travel and Travel )”

Written on: 06/08/2013

I had book with Travel and Travel Last week. They offered a Great Services to their Customers and Provide the Better and Cheaper Flights to Everywhere. I will Preffer Booked With Travel and Travel. I am Pretty Satisfied With their Services in Future… Read Full Review

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★☆☆☆☆

“theives”

Written on: 03/08/2013 by taq244343 (1 review written)

i made a booking to travel to Africa and the next day I got a call that the price had gone up from £680 to £790 plus £50 booking fee. called the next day about my booking and the price had gone up to £898 which was not on the airline site. I paid this amount and constantly called them for my ticket which they kept on saying they will email. I have not received anything yet and I am worried sick I might have lost my money. if you have experienced the same problem lets get together and report… Read Full Review

Capimajo's Response to taq244343's Review

Written on: 13/09/2013

We have reported this problem at actionfraud.co.uk and received advise from Adviceguide.org.uk (very helpful). Adviceguide is actually looking in to the activities of Travelandtravel.
So please call them and provide them with your information to build a strong case.

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★★★★★

“Great Service”

Written on: 03/08/2013

I've been using Travel n Travel for last 3 years I never had any problem. God bless you!!!… Read Full Review

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★☆☆☆☆

“Save yourself money and headache”

Written on: 01/08/2013 by capimajo (1 review written)

Please save yourself the trouble of booking with this company. They will claim to give you the best price but you will be disappointed and deceived. We had made payment agreements with them, which was denied when we made the payment in full. They were then giving us ticketprices that were much higher than the prices you can find online! When we asked for a refund they were first claiming we had to pay 150 cancellation fee the airline was charging. Which was total nonsense, since they didn't… Read Full Review

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★☆☆☆☆

“TRAVEL AND TRAVEL!! DO NOT BOOK WITH THEM”

Written on: 25/07/2013 by raychial (1 review written)

I recievied a quote from them of £410 for my ticket + £50 booking fee which I paid in full on the same day. The £410 was paid into the account and the £50 was paid over the phone. I still have not received my ticket after caking numerous times asking where my ticket is. I only got ill call you back or we have sent an email. Which I have not received, They then rang me back saying I had to pay an extra £170 after I have already paid for my ticket!! do not use these airline people they are… Read Full Review

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★☆☆☆☆

“muggs”

Written on: 19/07/2013

DO NOT USE THIS SITE!!!!!! THEY TAKE YOUR MONEY AND ISSUE NO TICKET. THERE'S TWO GUYS WHO WORK THERE WHO R NOT ENGLISH PPL BUT PRETENDING TO BE ENGLISH.. BEWARE KEEP AWAY FROM THIS COMPANY!!!!!… Read Full Review

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★☆☆☆☆

“DONT FLUSH YOUR MONEY DOWN THE LOO”

Written on: 17/05/2013 by keepfittildesley (1 review written)

called Travel and Travel ltd and spoke to MAX who offered me 2 tickets to Accra for myself and my brother for £400.00 per passenger. He then asked us to submit two separate payments of £50.00 into the companys Barclays account in order to secure the seats. I promptly paid the funds into the account and called to inform him. I was then instructed by email from MAX to make the remaining payments of £350.00 per passenger into the same account by 10 am 15th MAY 2013 in order to recieve… Read Full Review

Magashpea's Response to keepfittildesley's Review

Written on: 04/06/2013

I have just been duped by Seabreeze holidays. Ave paid in full six return tickets to Accra and they are no where to be found. I will go and report it now and call ATOL as soon as possible. Thx for your information.

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Lammy_2013's Response to keepfittildesley's Review

Written on: 08/06/2013

It seems like we are experiencing the same problem with this same company. Also if you look at the address and the phone number they do not match. How is your address out in the sticks but you have an 0207 number London. Alarm bells. These fools have messed with the wrong guy I shall see you punks when I find you. Oh and believe I will find you.

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Travelntravelltd's reply to Lammy_2013's Comment

Written on: 03/09/2013

Hi, this is sam, the manager of travel n travel. If you ever have had any problem with the company please let me know I am here to help you.. Please send an email to us.

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★☆☆☆☆

“It's Really Dodgy”

Written on: 01/05/2013

Initially they appeared to be friendly and helpful in getting the right flights for you. Then they charge £50 per person to reserve the flights. (so far - ok). They send an email with the flight details, deposit confirmed and THEN their bank details saying that you need to transfer money by tomorrow. I called a couple of times to get through to the agent and was not able to reach. The colleagues were unhelpful and did not know anything about my flight details. I spoke to the 'manager' as I… Read Full Review

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★☆☆☆☆

“They promise you a four star hotel and don't it really...”

Written on: 17/04/2013 by Zaiems (1 review written)

They promise you a four star hotel and don't it really is a disgusting half a star hotel the room is very dirty and the bathroom is the size of a wardrobe, the beds that we sleep on you can feel the springs in the mattress, the air conditioning makes an awful noise all night and the fridge didn't seem to work either, their was no cleaning and nobody left any toilet paper or Amy other towels and soaps. I have photos of the hotels they provided me with email me if you want to know. … Read Full Review

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★★★★★

“VERY HELPFUL”

Written on: 12/04/2013

this is my third or fourth time of booking a flight with travel and TRAVEL. the last two or three have been with the same agent. He is very good at handling all my many querries and constant changes and additional CONDITIONS. he is always polite and PROFFESIONAL. once when there was a problem and i was panicking he reassured and was constantly in touch till everything was sorted OUT. He does what he says he will DO! I'VE already recommended him to others and i still recommend him to any body… Read Full Review

Oliverhampel's Comment

Written on: 29/04/2013

LIAR! Liar, liar!

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Keepfittildesley's Comment

Written on: 17/05/2013

I called Travel and Travel ltd and spoke to [name removed] who offered me 2 tickets to Accra for myself and my brother for £400.00 per passenger. He then asked us to submit two separate payments of £50.00 into the companys Barclays account in order to secure the seats.
I promptly paid the funds into the account and called to inform him. I was then instructed by email from [name removed] to make the remaining payments of £350.00 per passenger into the same account by 10 am 15th MAY 2013 in order to recieve confirmation of the tickets.
I made the payments into the Putney branch of Barclays Bank at precisely 9.33 and obtained reciepts for both payments. I also called [name removed] to inform him immediately. His "line" was busy so i left a message with a colleague called [name removed] to let [name removed] know that i had paid in full. I did not hear from [name removed] for a few hours so i called again and left a message once more. At approximately 3pm i finaly recieved a call from [name removed] who said his accounts department were now dealing with the issueing of the tickets. No more contact until the next day 16th MAY at 3pm. When i recieved a call from Travel and Travels "accounts" department to inform me that the airline had not recieved my payments at 10.25 and had therefore cancelled my bookings and that i had also LOST MY DEPOSIT of £50.00 as that had been used to secure the seats. I was offered new tickets that would cost £450.00 which meant i was to fork out an extra £100.00 per passenger.
THE FACT REMAINS THAT-
a) i paid the money into a barclays account in the name of Travel n Travel limited at a Barclays branch.
b) i obtained reciepts for the payments noted at 9.33am (well within the 10am deadline on the email.)
c) if the money (cash) was paid to Travel and Travel limiteds account at 9.33, why was i told " the airline did not recieve your money till 10.25 so you've lost your booking AND your DEPOSIT.
d) Travel and Travel would have had to forward the money to the airline as i paid it directly to them and within the specified time frame.
THIS IN MY OPINION CONSTITUTES BAD PRACTICE.
I have reported them to the police and obtained a crime number.
i will be reporting them to ATOL and the office of fair trading in the morning.
I want my ticket or my money back in full.

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Beuz's Comment

Written on: 30/04/2013

YOU LYING POLICE NEED TO TAKE ACTION
THIS COMPAGNY IS FAKE
DONTTTTT BUY TICKET ANYTHING FROM THEM

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★☆☆☆☆

“This company gives you the cheapest price. Once you...”

Written on: 25/03/2013

This company gives you the cheapest price. Once you have paid deposit of £50 they ask for the full payment and are unable to provide tickets. Stories start and are told airline has changed price, and they demand a further payment. Stoped after that and paid for the same ticket through the airline at the unchanged price.They refused to refund and charged £150 for cancellation when airline never had my details in the first place. No address is ever given out, call centre in Birmingham, Office… Read Full Review

Yosad1's Comment

Written on: 27/04/2013

Please do you know their office address as I have fallen a victim. I paid £2400 for my ticket and they are not issuing ticket to me giving me excuse.

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Drake101's Comment

Written on: 29/04/2013

Hi, I have just fallen victim and was wondering if you have found their address. Please let me know.

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Drake101's Comment

Written on: 30/04/2013

Thanks a lot. They finally booked my ticket.
I did speak to one of their staff after trying 8 times to get to the right person and stated the following.

1. That I have reported to ATOL and told them they are trading under the corporate name of "Holy Makka Tours" with ATOL number 6721

2. I have reported them to the police and quoted the reference number

3. I have reported to the trading standard and they should be expecting the letter in the post

4. I have contacted the branch in which they opened the Barclays account which I was asked to pay into.

He finally made me stay on the phone and booked the ticket I have been fighting for for 3 days in 3 minutes

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★☆☆☆☆

“Dodgy dodgy dodgy”

Written on: 04/02/2013 by Oliverhampel (1 review written)

I can not believe any one who says these bars tads are good. My wife and I paid for a ticket and the next day we where told to send an extra £20 for booking fee. After we paid £1200 for our tickets. We paid, not reling that this is all a scam! Wen I called back je said we would only get half our new back which drove me insane! I went to the police who took details and also to my bank and neurone company, they have to get the message across that they can not go around doing this. If you valve… Read Full Review

Drake101's Response to Oliverhampel's Review

Written on: 29/04/2013

Hi, Please can you advice me on how to get my money back and what processes you followed. I have spoken to my Bank and the police and there seems to be nothing they can do about this. Please let me know.

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Oliverhampel's reply to Drake101's Comment

Written on: 29/04/2013

Hi,

I got in touch with the director. Attaché your Crime reference Number and any contact with the police and say that you have reported them to the police etc...

Let me know how you get on....

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Drake101's reply to Oliverhampel's Comment

Written on: 30/04/2013

Thanks a lot. They finally booked my ticket.
I did speak to one of their staff after trying 8 times to get to the right person and stated the following.

1. That I have reported to ATOL and told them they are trading under the corporate name of "Holy Makka Tours" with ATOL number 6721

2. I have reported them to the police and quoted the reference number

3. I have reported to the trading standard and they should be expecting the letter in the post

4. I have contacted the branch in which they opened the Barclays account which I was asked to pay into.

He finally made me stay on the phone and booked the ticket I have been fighting for for 3 days in 3 minutes

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Oliverhampel's reply to Drake101's Comment

Written on: 01/05/2013

Wow! You the man drake! You da man...lol

Hope you have a great holiday less the stress.

Keep in touch

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Realz88's reply to Drake101's Comment

Written on: 20/06/2013

You commented that they are trading under the corporate name of "Holy Makka Tours" with ATOL number 6721. I want to clarify if they are the same company, with Holy Makka Tours.
I got done for £1070 and can do with my money back.

cheers

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★☆☆☆☆

“Terrible Service and a Scam”

Written on: 28/12/2012 by so123 (1 review written)

I never give reviews, but this was peculiar, it was a terrible service, and a big scam. I paid the flight fee plus their service charge after which they told me that the flight fee had increased and they were unable to proceed with the booking that it cost £195 more. I have asked for a refund and they are charging me so much for the refund. Their customer service is terrible and they toss you about to speak to anyone. Do not use them!!! you are better off booking your flights directly… Read Full Review

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★★★★★

“Prompt, approachable and smart”

Written on: 30/11/2012 by JudithR.Oneill (1 review written)

Recently we booked our holiday with Max at Travel and Travel and he was simply helpful and fantastic. We will definately be keep in touch for our all travel needs during Christmas and New year holidays and we will recommened travel and travel to all friends and family. … Read Full Review

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★★★★★

“Great value holiday package”

Written on: 29/11/2012 by suej.mcbride (1 review written)

Booking with Travel and Travel was effortless and brilliant. Every last trace of the qualified information on their resource noticing the tickets and lodging substantiated to be exact and supportive when deciding on the siesta. Every last item from booking the inn flights and runway exchanges was easy. We could positively be utilizing Travel and Travel as a part of destiny having had a fantastic vacation that was fantastic esteem for cash… Read Full Review

Georgem.pass's Response to suej.mcbride's Review

Written on: 06/08/2013

Yeah! You are right suej.mcbride travel and travel is Best Company.
I am happy Very Good Services.

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★★★★★

“Simply good, will use again”

Written on: 27/11/2012

Having quickly booked affordable flight to South Africa, I was somewhat agonized by the remarks I saw on this locale. In any case my e-ticket touched base within the hour and corelates with my booking on Africa Airline's own site so I'm a cheerful client, will use again… Read Full Review

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★★★★★

“Am Happy, Very Good Service”

Written on: 27/11/2012

I needed to get a flight back to Singapore as quickly as possible, I phoned Max who was fantastic and called me back promptly with flight details. Great customer service and great value for my good money. I would definitely recommend “Travel and Travel” to friends and family… Read Full Review

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