Archers Sleepcentre Reviews

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Archers Sleepcentre

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Latest Reviews

★☆☆☆☆

“worst experience ever”

Written on: 08/07/2016 by ScarletMcCracken53 (1 review written)

Ordered a bed for my grand daughter and it was delivered broken. Ordered a second one and that was delivered broken. Its been a nightmare to get them to take the rubbish beds away. Either they cant contact the couriers or the couriers don't turn up. They did turn up once but gave her 10 minutes notice when she was out. Think they took a photo of the house to prove they had been there. Apparently you have to stay in for 10 hours every day on the off chance they may turn up. This has been going… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER!!”

Written on: 09/06/2016 by Christie42 (1 review written)

I was due to recieve an order yesterday 8/6/16 of a bed,wardrobe and drawers for my daughters bedroom. My husband took the day off work to await this delivery and called the company yesterday morning to track the order. He was told our goods would be with us by 12.30pm that afternoon. When no order arrived my husband called the store a further three times and was told on each occasion the goods were on their way. By closing time yesterday we had no goods, we have e-mailed this company four… Read Full Review

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★☆☆☆☆

“TERRIBLE DAMAGED BED”

Written on: 05/06/2016 by Hickey48 (1 review written)

BED ARRIVED ON TIME AND ON THE DAY HOWEVER IT WAS TERRIBLE, STAINED, WONKY AND SHODDY WORKMANSHIP… Read Full Review

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★★★★★

“First class customer service.”

Written on: 16/02/2016 by 126Keene (1 review written)

Recently purchased a double bed and mattress from the Great Western Rd branch of Archers the bed is excellent-- SO comfortable.The service was first class from start to finish,so good that we returned to purchase another bed for our daughter,again the service was excellent. The staff member in both purchases was fantastic,very knowledgeable and nothing was any trouble… Read Full Review

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★★★★☆

“pleasant experience”

Written on: 08/02/2016

ordered a bed from ayr store and was assured delivery before my husband left to go back to work...through no fault of theirs the courier arrived a day later than expected.. the bed still arrived on time but as we had to arrange delivery it would unfortunately come after my husband left but through his own time the assistant actually came and built the bed for me wish I though was fabulous and I had also ordered a mattress as well which came earlier than expexted and the delivery men took… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE !!!!”

Written on: 26/01/2016 by Greyson15 (1 review written)

Ordered 3 set of divan beds on 18 Dec, arrived on 20 January!!! I wrote 3 emails, only after 1 week replied. Beds was delivered with damages, one mattress dirty, one of divan bed drawer broken and one headboard was not delivered !!! What is rubbish service ? i will not recommend to anybody use Archers Sleepcentre service, never!!! I payed £1500 for orders and i can see how they care about new costumes. Terrible experience, no words to explain !… Read Full Review

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★★★★★

“Excellent double bed ”

Written on: 25/01/2016 by 1946McKenna (1 review written)

Purchased online birlea double bed in grey. Didn't hear anything for 3 weeks, contacted customer services they were waiting on bed coming into stock. 4 days later received email asking to call to arrange delivery. Arranged for Friday didn't arrive sent email and advised to call first thing on Monday, called & friendly man I spoke with said bed on route. Arrived home & hubby had already made bed up, cue one very happy teenager who just loves her new bed. Pretty easy to put together. Would… Read Full Review

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★★★★☆

“Did a good job”

Written on: 21/08/2015 by Benjamin19 (1 review written)

I bought a mattress from this website on Wednesday and had it delivered yesterday - perfect. Only slept on it for one night but it was better than I had expected at the cheap price. I had checked the price against other websites and it was the cheapest that I could find this Silent night mattress for. All good!… Read Full Review

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★☆☆☆☆

“AVOID at all costs! ”

Written on: 08/07/2015 by Amandafm (1 review written)

AVOID AVOID AVOID this company! Ordered a European Single mattress several weeks ago. Was sent a Single mattress (not European) which arrived with a stain on it. Contacted Archers who advised that they would send plastic packaging for us to repackage it. This took a week and another phone call in order to eventually receive it. Now being told I have to wait in all afternoon on the courier coming to pick up the mattress. Kind of difficult when you don't work locally and have already wasted a day… Read Full Review

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★★★★☆

“happy with purchase ”

Written on: 25/06/2015 by 385Roach (1 review written)

Bought racing car bed and mattress for my son, both good quality. Only problem that bed come one day latter then mattress… Read Full Review

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★☆☆☆☆

“Expect you're item delivered next year ”

Written on: 24/04/2015 by Hannah222 (1 review written)

Hi everyone I would not shop at archers sleep centre again. I ordered a bed not realising the delivery time was up to 6 weeks . Well that 6 weeks has passed today, I called the sleep centre only to be told my bed will not be delivered for another 10 weeks. So if you do shop here you should plan you're life 6 months in advance and order early. I received the mattress which was unpackaged and dirty. I let you make up you're own mind… Read Full Review

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★☆☆☆☆

“Shop Elsewhere”

Written on: 12/02/2015 by FlowersPowers (1 review written)

Any reassurance offered by their satisfaction guarantee should be ignored - read the small print. I strongly doubt they are selling to consumer codes. Wrong item delivered & about a week later than the date I selected. Apparently this was the 'new version' of what I ordered - nothing like it actually & definitely a cheaper product. Archers are very comfortable with this & immediately took the defensive line when I called up saying it would cost me £70 to take it away. Hell no! A week after… Read Full Review

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★☆☆☆☆

“Failed Deliveries and the only cost was to me!”

Written on: 12/02/2015 by Deonne (1 review written)

I wish I had read these reviews to see how terrible they are before purchasing from them! My main issue with this company is not the products but the lack of care once they have your money. When purchasing online they take your money before delivery and now I know why. Firstly when they say they will notify you when the item is in to arrange delivery it is just an email that actually went into my junk folder and only on phoning them after 4 weeks of waiting did I find out the item was ready… Read Full Review

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★☆☆☆☆

“Woeful and insulting”

Written on: 27/01/2015 by Superking (1 review written)

Bought a bed a Edinburgh Seafield. We paid around 1500 plus 30 for delivery including set up. Their guys dumped it and left. Have called them several times and each time (three to be exact since Friday), they have failed even to call back. When I have spoken to them, they deny we paid for installation - it was the only reason we accepted the delivery fee given we paid cash. Infuriating that they point to their form - it just says delivery but we were specifically told, on a numbver of… Read Full Review

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★☆☆☆☆

“cowboys”

Written on: 15/01/2015 by Larsen265 (1 review written)

stay well clear i order a bed 2 weeks later they phone to say they was comeing next day then got call saying they cant make it will come day after waited in and they arrived in van and say they forgot to put bed on van. said they cant come now for another 5 days. 5 days later they come with half a bed and say they forgot to put the other half of bed on the van. have you ever heard anythink like it i have to laugh because i cant beleave any one could be so thick. i have now cancel my order had… Read Full Review

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★☆☆☆☆

“Don't waste your money!!!!!!”

Written on: 01/10/2014 by shared_exp (1 review written)

I wished I had come across this site before buying online. I warn, do not deal or waste your money with this company!!! A next day slot was guaranteed, followed by another sms text from their courier company Panther. Stating that my order has not yet reached their depot. I contacted both Archers and Panther to get an immediate response as to what had happened and neither of them could explain. Both people at customer services have an attitude and are uninterested. They were telling me… Read Full Review

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★☆☆☆☆

“Shockingly Bad Customer Service!!!!”

Written on: 26/09/2014

Using Archers website, I ordered and paid for bedroom furniture and specifically selected today for it to be delivered as it's a holiday weekend. I immediately received a confirmation email which told me my delivery date was confirmed and that my furniture would be delivered between 8am and 6pm. However, having waited at home all day for the delivery, by 3pm I was starting to worry and decided to contact Archers by phone to check if they knew when it was scheduled to be delivered. The woman who… Read Full Review

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★☆☆☆☆

“Delivered Half A Bed, Refuse Refund”

Written on: 22/09/2014 by Lambo-guy (1 review written)

Delivered Half A Bed!! - no care, empathy or customer service I ordered a bed from Archers for a relative who was coming out of hospital. I paid extra for a timed Saturday delivery, after checking it was in stock and able to be shipped. I had to drive over 200 miles to be there for the delivery. To my amazement the driver delivered half of a divan, along with the mattress and headboard. I called Archers up to see if was on another delivery truck. The person I spoke to had zero interest in… Read Full Review

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★☆☆☆☆

“no goods received keeping my money!”

Written on: 11/08/2014 by 496Dawson (1 review written)

Ordered wardrobe on 11 july in stirling delivered on 4 august with big hole in door refused to take it. Phoned immediately to complain told it would take another 6 weeks at least so asked for refund. Say they haven't got goods back yet! Poor attitude and customer service spend your hard earned money elsewhere… Read Full Review

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★☆☆☆☆

“Worst sales person ever”

Written on: 10/08/2014 by owSutton165 (1 review written)

Went into Archers sleep centre at Seafield, was looking for a new triple robe, spoke to the salesperson, very pushy, but not for selling goods. He was pushing himself, he was wanting to build it for top DOLLAR. He wanted a lot of money for delivery, I explained it was free delivery on the website. Forget that, we dont stock any of that stock. I left in a hurry… Read Full Review

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