Archers Sleepcentre Reviews
Latest Reviews
★☆☆☆☆
“Worst Customer Service”
Written on: 09/05/2013
I ordered a mattress (double) with Archers. The terms and condition of their website saying that UK one man delivery will be made to the first accessible ground floor door. The delivery came this morning and the driver from Night Fright came to the door and asked my wife to come and carry the mattress with him from the vehicle to my front door and when she asked why, he said that this is man delivery otherwise you have to pay. Then my wife went out to the lorry to carry the mattress with the... (read more)
★☆☆☆☆
“Awful Awful Awful!!!”
Written on: 04/05/2013
Terrible service- missing parts and still waiting for a refund! Clueless staff please avoid! (read more)
★★☆☆☆
“double bed”
Written on: 30/04/2013 by carpenter2
Our bed was delivered with no slats. Because we took it overseas they would not send the missing parts. I asked for a refund of the cost of the slats. Still awaiting a phone call for the last 2 weeks from a very rude, unhelpful manager & no refund. The bed was sold to use in an unusable state and we have had to spend more money putting it right.Would not recommend this company (read more)
★☆☆☆☆
“Disgusted”
Written on: 13/04/2013
Bought 3 chests of drawers ready assembled. Started to unpackage 1 and what initially looked like glue turned out to be bubbles in the gloss finish, then found a large scratch on one of the drawers. They were swiftly repackaged and will be returned right away. I'm so glad I hadn't ordered the bed which I was intending on doing later today. Don't waste your time or money! (read more)
★☆☆☆☆
“Absolutely terrible service!”
Written on: 05/04/2013
Really, really disasppointed. I ordered and paid over £400.00 for a mattress with free delivery from this company. I received an email confirmation of my order which included details of my purchase and delivery. "Delivery method: Day of choice delivery (one man delivery to front entrance of building)" I included special delivery instructions as the flat I live in is on the 1st floor and the entrance is at the back of the building. What I didn't realise is that the delivery man would... (read more)
★☆☆☆☆
“Worst Customer services ever !!”
Written on: 26/03/2013
I would not recommend this company at all, I ordered a full bedroom suite and I was told it would be 4-6 weeks maximum, it turned into 10 weeks and I still never received my items, excuse after excuse was made as to the delay. I was the one who constantly had to chase them to find out what was going on. I even sent a customer complaint to head office to ask for an explanation and they did not even have the decency to acknowledge my complaint. In the end I cancelled my order as they still... (read more)
★★★★★
“Great all round service”
Written on: 21/03/2013
I bought a bed in 2011 and to my disappointment it developed a fault. I called the Auldhouse store where I purchased it from expecting to be turned away. I spoke to a lady who said the store manager was busy but would call me back as soon as he was free. He did and arranged to come out to my house and inspect my bed and agreed that it was not right.He arranged a replacement that was delivered and all in all I have had a fantastic experience . (read more)
★☆☆☆☆
“AVOID ONLINE STORE AT ALL COSTS”
Written on: 18/03/2013
terrible service, waited in all day on my delivery date from 8-6 pm did not come, no reason from customer seervice was delivered the next day had to wait in all day again then recieved item and it was broken. TERRIBLE STORE GO SOMEWHERE ELSE (read more)
★☆☆☆☆
“Nothing but problems! Avoid!”
Written on: 14/03/2013
Ordered in early -Feb on the website which stated 2-3 weeks delivery which was ideal for as we needed the bed for a specific date. 3 weeks came and went and we hadn't heard anything from them regarding delivery. So emailed them to be told that the bed was out of stock and not due back in stock until the 5th March, they would then email to let me know when it could be delivered. Again, I heard nothing, so I spoke to someone on their online chat centre where she said the manufacturer was... (read more)
★☆☆☆☆
“SHOCKING COMPANY- WORST EVER”
Written on: 12/03/2013 by jimmygerrard (1 review written)
Please AVOID at all costs...damaged parts, missing pieces, missed deliveries, nobody taking responsibility, clueless staff...total write-off of a company. Even their driver said they're useless. Poor Poor Poor. (read more)
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Showing 1 - 10 of 74 Reviews
★★★★★
“Third Mattress so far”
Written on: 03/03/2013 by GhostDoggyWoofWoof (1 review written)
Just bought our third mattress from Archer's. Staff in Edinburgh always helpful. Good prices and helpful re delivery times (will call ahead so you can get home in time, Currys are you listening?) (read more)
★☆☆☆☆
“WORST COMPANY EVER!”
Written on: 04/02/2013
Taken FOUR days off work. Delivered broken piece. Re delivery had missing piece. Rest of bed was full of scratches and chips. Item left outside the house! Re delivery did not show! They will not reimburse anything! Still waiting for bed. WORST COMPANY EVER DELT WITH. 0/5 They should be destroyed. And im sure they have given themselves 5/5 most of the reviews are copy and pasted! (read more)
Dav1Buch's Comment
Written on: 15/02/2013
Hi there,
You didn't put your email address. Can you please contact us to discuss your problems - Please ask to speak to our manager.
Reply to this comment
★★★★★
“Archers Sleepcentre Edinburgh”
Written on: 28/01/2013
I am writing to commend the work of one of your employees, Ross in the Seafield Retail Park branch. My partner and I went to look at mattresses and bed frames in a number of bed shops 2 weeks ago, and Ross was by far the most helpful . We were very impresses at how he helped us narrow down our selection and was willing to assist us with delivery options. He helped make the search a lot easier by listening to our comments and focusing us on one or two key mattresses. In the end we opted for... (read more)
★★★★★
“delivery good, product good”
Written on: 16/01/2013
Ordered an Ikea sized mattress and picked a day for delivery. Mattress turned up at 11:00am on the day as promised. Exactly as described. My only comment is that the communications could have been better. Other online companies give the option to track your order and will send out a confirmation of dispatch. Archers don't do this. The only communication we had was the invoice after we had placed the order. that said it turned up on time and as described. (read more)
★☆☆☆☆
“Disgraceful service”
Written on: 15/01/2013 by fmills (1 review written)
Ordered on 3rd Sept 2012.... Kingsize mattress & base, Double mattress, base & headboard, single mattress, base & headboard, 3 drawer dressing table. Website stated free delivery for everything except dressing table. I queried this on contact form & got phone call next day to say dressing table is 2 man delivery everything else is 1 man delivery. It was also said during call I was not getting delivery on Monday as it was being held for a couple of weeks till dressing table was available!.... (read more)
Stepheb's Response to fmills's Review
Written on: 06/03/2013
well , im just about to buy a bed at argos but thought i would come here for a cheaper one and whoa ... sealley beds for under 3 hundred quid !!! then ive read all the neg feedback! wow. this company i will not be using.
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★★☆☆☆
“Avoid...Troublesome and Poor Customer Service”
Written on: 14/01/2013
Ordered 3 drawer sets online but received only 2 sets from a rude driver who complained because he couldn't find the house. Called customer services who took note of the missing item and claimed they would call the following day. No phone call was received. I called them and they stated they were looking into the problem. On the 3rd call to customer services, they finally understood what the problem was and claimed that I had dealt with an inexperienced colleague previously. They... (read more)
★☆☆☆☆
“Complete disregard for customer satisfaction ”
Written on: 15/12/2012 by LizMcFall (1 review written)
Bought bed and mattress from archers Hillington June this year. After 4mnths base started to creak to the extent that sleep was almost impossible. Phoned shop and spoke to Jason who assurd me manager kenny would call on the Monday, he didn't. Called again on the Tuesday and again Jason said he'd phone back within 30mins he didn't ..9 days later went to shop, spoke to kenny who told me he forgot to come inspect bed that w-end. He came to house, agreed base was faulty and said he would change... (read more)
★☆☆☆☆
“No Stock after confirming they did have.”
Written on: 11/12/2012
My daughter selected a specific bedstead, mattress and carpet all to be installed together. Archers web site said the bedstead was in stock but I contacted them and specifically confirmed that they had the bedstead in stock. I placed the order via the web about 3 hours later. Twenty Four hours later, they phoned me back to tell me they were wrong - they did not have stock. Mattress has already arrived from another store and the carpet is on its way. My daughter will have to spend Christmas... (read more)
★★★★★
“great service, fantastic product”
Written on: 28/11/2012
Bought a mattress one day delivered the next. On time and superb delivery driver. Helped an old lady upstairs with my mattress. Cant fault Archers. Will be back for more. Keep up the good work. (read more)
★☆☆☆☆
“Shoddy Goods and Service.Inability to get refund.”
Written on: 28/11/2012 by Mingham (1 review written)
We ordered a wardrobe.It came not as ordered,parts missing and, due to poor packaging,there was damage as well.It took 4 hours to re-wrap plus 3 rolls of tape and 20 bin liners.Their carriers collected the goods over 2 weeks ago,but despite several calls,no refund.We are getting on for 400 pounds out of pocket.WE STRONGLY RECOMMEND THAT ANY POTENTIAL CUSTOMERS THINK TWICE BEFORE DEALING WITH ARCHERS SLEEPCENTRE.We are hoping to shame them into returning our money by posting a complaint per... (read more)
Dav1Buch's Response to Mingham's Review
Written on: 28/11/2012
Refund was dealt with as soon as we had the goods back. Refund was completed 2 days ago. Seperate email has been sent to customer. If customer want to call I would be more than happy to talk to them.
Reply to this comment
Kazeem's Response to Mingham's Review
Written on: 03/03/2013
Thank you for taking to time to add these reviews which high light a growing problem of online furniture traders who flaunt all trading standards. The more people continue to report these companies that customers, the more this issue can tackle with legislation
Reply to this comment
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Showing 11 - 20 of 74 Reviews
★★★★★
“Delivered on time...bargain price...great bed and mattress”
Written on: 27/11/2012 by Crusader111 (1 review written)
Delivered so quick and on time ...great price too...bed is exactly what we wanted..well done ArchersSleep Centre... (read more)
★☆☆☆☆
“Wish I'd read this before ordering!!”
Written on: 26/11/2012
Same as many of others... Had day off work and waited in all day only for nothing whatsoever to be delivered. No communication from company whatsoever!! Joke!! (read more)
★☆☆☆☆
“Shopping experience from hell!”
Written on: 23/11/2012 by claricex
Complete disaster, bought the bed and within HOURS of having it there was a fault. I bought an ottoman type bed, which was sold as slight seconds. The sales staff are disgusting with a care factor of, zero. David told me I had a good deal! I argued that the bed was not fit for purpose, he said it was, as a bed, it was fit for purpose. I didn't buy it just as a bed, I bought it for storage as well as a bed. I wanted a full refund but was refused. Head office never responded to any of... (read more)
★☆☆☆☆
“Avoid, Poor Customer Service, Undelivered Item”
Written on: 16/11/2012 by thermodynamics6 (1 review written)
Ordered Furmanco MiBed Perua Electric Adjustable Single Bed with End Drawer (or should I say without) I was searching for an electric bed for my mum who was in hospital for an operation, the doctor said she will take 6 months to recover. The bed was ordered with next day delivery so we can have it ready for her. They sent 50% of the order and left the other items. When I called them, they said well we cannot do anything now, and they would have to refund us for the item that was not... (read more)
★☆☆☆☆
“Never buy from Archers Sleepcentre ”
Written on: 02/11/2012
We ordered a mattress earlier this year from Archers Sleepcentre. The mattress we were sent bore no resemblance to the picture or the description on the website (something that was only apparent after opening the layers of very dirty packaging by which time when we tried to arrange to return it and get an immediate refund - we were told we were not able to do so as we had removed it from the packaging!!) After a number of fraught phone calls, we had no choice but to keep it. After a few... (read more)
★☆☆☆☆
“Rude, unreliable, just dreadful”
Written on: 01/11/2012 by HelenShiner (1 review written)
Having ordered a mattress from this company for a Saturday delivery (extra £20), I was rung on the Friday by a rude, high-handed person to say that the warehouse was on holiday and the delivery would not be made until Tuesday. On Monday, again I was rung by another equally rude person to say that the delivery van had not turned up to the warehouse and I could now expect delivery on Wednesday (and they still could not give me a proper time of delivery). I have had to ask 3 times for the... (read more)
★☆☆☆☆
“Awful service”
Written on: 24/10/2012
Chose Archers for a bed because they promised next day delivery. Waited in all day, nothing arrived. Called the helpline number and was advised the vehicle was late leaving that morning and was unable to make up time. No phone call from then to advise me of this. No guarantee of delivery next day either. Called the next day to make sure the bed was to be delivered. Told that the delivery service office doesnt open until 9.00am. They said they would phone back and let me know when delivery... (read more)
★☆☆☆☆
“'ABSOLUTELY DISGRACEFUL'”
Written on: 18/09/2012
Ordered a mattress from the website, the mattress was delivered only to be very different dimensions as advertised. Spoke to a very patronising, unhelpful, uninterested, extremely rude Manager who refuses to give a full refund although I am entitled to it under the Distance Selling Regulations 2000 Act. DO NOT TOUCH THIS COMPANY WITH A BARGE POLE. Never experienced customer service like this EVER!!!! Overall rating would have been '0' if that had been an option. (read more)
★★★★★
“I found Archers to be excellent”
Written on: 18/08/2012
I ordered a mattress and bed frame from Archers. I received excellent service from order to delivery. Delivery was as promised and the items were well packet. Very satisfied with the products and service.The deliver arrived in the morning allowing time to assemble te bed.My wife and i had a good nights sleep the same evening. (read more)
★☆☆☆☆
“Life warning - stay away from this doggy place!”
Written on: 17/08/2012 by tantan999 (1 review written)
Ordered a bed and a mattress online,picked a day for the delivery.On the day I was waiting for the whole day but nothing arrived,no phone calls to tell me about anything. then called the salesteam, they told me the driver is in my area,probably running late and advised me to wait til 6pm so I did. Still no delivery and no phone call. I had to ring again and was told no way to contact the carrier now and if I still don't have delivery by 7pm then email them so they can sort it the next day.... (read more)
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Showing 21 - 30 of 74 Reviews
★★★★☆
“Archersleepcentre good, but delivery service could be...”
Written on: 16/08/2012 by Mattrocket
Ordered £569 worth of products from archers and fixed a date for delivery, stayed in on that day only to have no delivery, I phoned archers who were polite but could offer no explanation. The next day I rang archers again and found out they use Nightfreight for there delivery service, I got the phone number for my local branch and was told that my items could not be fitted on the previous days delivery but they assured me it was on the next days delivery and would be with me at lunchtime,... (read more)
★☆☆☆☆
“The nightmare that is Archers”
Written on: 05/08/2012 by sooty1 (1 review written)
Initially bought a Kaymed bed from Archers on the 7th May. Salesman not trained on completing an interest free agreement. Extremely poor customer service when the base unit received incorrect it was left to the delivery men who are apparently contracted to deliver bed to advise me that a new base would be ordered.On receipt of the replacement the base did not link to the other half leaving us again with bedding etc lying about as no alternative storage.Although the salesman told the driver... (read more)
★☆☆☆☆
“Hopeless service”
Written on: 09/07/2012 by Angry19 (1 review written)
Hopeless aftercare. No professionalism and no credibility. To make things lot of attitude. Have ben waiting for the legs and screws of a faulty birlea Madison bed. They have no idea how long it's going to take. Vague answers. Extremely disappointing. Don't waste ur money on this company. (read more)
★☆☆☆☆
“Worst service ever!”
Written on: 27/06/2012 by LucyNuttall (1 review written)
I ordered a bed on-line. The confirmation email stated delivery in 2-3 weeks with a phone call to agree details before hand. I received the phonecall 4 weeks later giving a delivery of Fri 15 June - 5 weeks after I had placed the order. I deferred until Mon 18th so that I would be at home not at work and was told that the delivery would either be morning 8am til 1pm or afternoon 1pm til 6pm. When I received the text it stated a delivery window of 12 midday til 7pm! I stayed in as requested... (read more)
★★★★★
“Tremendous Customer Service !!!!!!”
Written on: 14/06/2012
Had a problem with my bed albeit a small one. Spoke to Samantha and she was very fast, efficient and very very polite on the phone. She said she would contact the supplier and low and behold the part arrived the next day. I cannot fault Archers Sleep center. Sam you are a credit this company. To often people are only willing to slate companies when they do thing badly. Archers and Sam well done keep up the good work. (read more)
★★★★★
“Great Service and a Fantastic Bed ”
Written on: 06/06/2012
I purchased a bed from Archers Sleep Centre and low and behold it was delivered on time and in perfect condition. I say this as I have had numerous problems with other bed companies. Great work Archers. The bed is just as described. Perfect. You have made an old lady very happy. (read more)
★★☆☆☆
“Dont touch them”
Written on: 04/06/2012 by simplyfooled (0 reviews written)
Orgdered a mattress They advised delivery on a particular day and time one day before. We advised them we could not be available Since advising , no call until evening . Delivery took place next morning in spite of advising not possible They then wanted to charge a FURTHER £40 to repeat deliver . I complained The area manager woulds not listen . I advised I would phone head offive He advised me I would be wasting my time . I complained to head office I did waste my ti,e . They ignored.... (read more)
★★★★★
“Archers Sleep Centre what can I say AMAZING Service”
Written on: 30/05/2012
My wife bought a sofabed from Archers Sleep centre web site. It was pretty expensive but I was looking for one for my spare room as I had guest coming to stay for a couple of weeks. I did my reasearch on the internet as thats where you get the good deals. I certainly got a good deal. I think it was called the newray sofabed. I ordered over the phone. First I got a delightful lady called Lindsay and she passed me over to a even more delightful girl called Samantha. She organised the delivery... (read more)
★★★★★
“Electric Bed - Fantastic”
Written on: 30/05/2012
I bought an electric bed for my mother who was getting out of hospital. I needed it quickly but needed the correct one. I looked up on the google thing and found Archers Sleep Center. I phoned up as I am wary of buying on the internet. I spoke to Lynn what a pleasure she was very knowledgable and put me at ease. I bought the Chloe bed and headboard from her and it was delivered the next day. I couldn't beleive it. What a service. Thanks very much. My mother loves the bed. Will definately be... (read more)
★☆☆☆☆
“Not interested in you, just your money”
Written on: 18/04/2012 by Pudsy
I've wasted so much time recently writing to Archers Sleepcentre that I've lost the will to type by this point. Their attitude is truly shocking. I'm sure many people buy products from Archers & don't experience any problems. If you are one of the unlucky ones who does experience problems though, like me, don't expect them to be even remotely interested, because they will quickly & rudely make clear that they are not. From the top down, "customer service" is not in their vocabulary.... (read more)
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Showing 31 - 40 of 74 Reviews
★★★★★
“Fast Delivery and No Problems”
Written on: 15/04/2012
Wanting to buy a bed online - and in a hurry, I looked through the reviews for a number of retailers. Without exception - all the suppliers had a large number of bad reviews listing failed deliveries, missing parts, etc. Anyway - I decided to take a chance and ignore the reviews - and am pleased that I did. I ordered a bed and matress from Archers on Monday, selected Thursday for delivery, and on Thursday lunchtime it all arrived safely. Excellent value - no problems - so on my experience... (read more)
★★★☆☆
“Extremely helpful on the phone, but delivery something...”
Written on: 13/04/2012
Unlike some of the reviewers I had already read of the problems other customers had had with delivery from Archers, so since timing was critical for me (we wanted the bed to take with us to our holiday home in Spain and had hired a large van for a specific date to transport all our furniture) I went to some lengths to check, before I placed my order, that delivery could be made in plenty of time. The order was in two parts, a bedstead and a mattress. Susan, a very charming and helpful lady,... (read more)
★★★★★
“Excellent Service, Excellent, Excellent...”
Written on: 30/03/2012
What can I say. I am most impressed with Archers Sleep Centre, even after reading some of their reviews. I bought and have bought many times from these guys. I always get my deliveries on time and really well done. I work within the transport business and yes sometimes things go wrong and are outwith anyones control. Anyway great service and superb products. Keep up the good work. (read more)
★☆☆☆☆
“Archer's - Julian Bowen Florence Bed”
Written on: 29/03/2012 by starlingblue (1 review written)
Very poorly made product, damaged and shockingly dirty condition when unpacked - had to clean! Three days sitting at home - waiting for first delivery, then second delivery for replacement item and a third day to pick up second item as this second item also damaged! When I received the first bed-frame - once I had cleaned what appeared as rust marks and also black dust along the frames, I noticed it had dents all along the main posts of the end frame. These marks must have been made in... (read more)
★☆☆☆☆
“POOR POOR POOR”
Written on: 10/03/2012 by dmurray12345 (1 review written)
ordered a bed for next named day delivery in london. got a call on the day and they had delivered to Aberdeen. i called up and was promised it would be with me the next day but they i would still have to pay for deliver that i never received. no surprises when it did not get delivered and i was not even contacted. i have asked that a manager give me a call to discuss...im still waiting for that call back. by saturday i was told that they were not going to deliver it yet again BUT that when... (read more)
★★★★★
“Bed and Mattress”
Written on: 09/03/2012
Bought a mattress and bed frame from Archers online and this was delivered on time as expected and the bed frame and mattress is absolutely magic. I dont know what you are all complaining about. I have used this company on numerous occasions both on line and in the shop. Must say the staff on all occasions have been marvelous. Thanks Archers. (read more)
★☆☆☆☆
“Archers On line poor service”
Written on: 01/03/2012 by Dwayneoo12
My wife and I took advantage of an online special and even went to our local shop to view the product. All looked good so ordered on line for a week later delivery. My wife took the day off and we dismantled the old bed so we could instal when I got home from work. Got home to find still no bed but thought all was well as it was at least an hour and a half before 6pm and put trust in there delivery. 6 o'clock came and went and with a now maddened wife who wanted out the house i decided to... (read more)
★☆☆☆☆
“Cannot Deliver to their promises”
Written on: 18/02/2012 by EPT1 (1 review written)
Ordered a bed for my daughter's bedroom on Monday for a delivery on Friday. Waited in all day Friday ("delivery between 8am and 6pm"). Started to get nervous and called Archers at 4pm to be met by an answerphone. Left a message but no-one called me back. Phoned again at 5pm to ensure delivery was expected and was told "The courier has lost the parts and no delivery is scheduled". Attempts were made to find the parts to no avail so after multiple phone calls I cancelled the... (read more)
★★★★★
“at last,a reliable bed shop”
Written on: 10/02/2012 by devonmalcolm
We had wasted a lot of time trying to find a wooden headboard,we had decided to buy on several occassions only to find poor reviews about the seller. 3 month wait,poor communication etc. This company is first class,ordered on Monday,delivered Thursday and quality was as good if not better than a £250 headboard. (read more)
★★★★★
“Really good advice and service”
Written on: 01/02/2012
I bought this mattress after hours and hours of research. I found Archers website to be easy to use and tried out the live chat. I think the name of the person was Samantha. Excellent knoweledge of mattresses and gave me confidence in buying from archers. Bought mattress and it arrived on the day required. Had the best nights sleep in years. Did read the reviews but I guess you only ever hear of the bad service people get. This was a first class transaction. Well done Archers. (read more)
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Showing 41 - 50 of 74 Reviews
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Fmills's Comment
Written on: 15/05/2013
I entirely agree with you. The free day of choice delivery is misleading, I had purchased before I read the terms & conditions (like a lot of other people I suspect). My front door is just inside my gate, luckily my husband had a day of when my delivery came, he had to go out to street to help carry stuff in. My delivery was a shambles with beds missing & bedstead I had not ordered....(2 boxes over 6ft long that I was left with for 5 days), the driver was not interested he told me to phone Archers & left. On the second delivery I had to go out to van to carry stuff in & I am not young or fit. My review is further back with all the details of the supposedly 2 men delivery which I paid for 1 item which did not offer free delivery. & had 1 boy carry it into house. The firm is disgraceful & should be looking into what is going wrong with all these complaints.