Penylan Country Lodge, Chepstow Reviews

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★★★★☆
4.1 / 5
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Penylan Country Lodge, Chepstow

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Latest Reviews

★★★☆☆

“Dog had bad stomach after stay at Penylan”

Written on: 08/09/2014 by GRACIEF (2 reviews written)

My dog has stayed here twice and appeared to be very happy there. The last time however he had an upset stomach for about 3 days afterwards. I put it down to a change of food but 2 of my neighbours have said their dogs have also been ill after a stay there. I am hoping it was down to the use of disenfectant rather than down to poor hygiene… Read Full Review

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★★★★★

“Fantastic Grooming Salon”

Written on: 02/06/2014 by RayneWhalen291 (1 review written)

I have had my dog groomed three times before at three different places and every time she has come back shaved off even though I left specific instructions for the style I wanted. I have just taken her to Penylan where the grooming lady listened carefully to my requests. My dog now looks amazing, even better than I imagined. To top it off I even got a 20% discount for being a new customer. Brilliant value… Read Full Review

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★★★★★

“Dogs don't tell lies.”

Written on: 31/05/2014 by Leilam357 (1 review written)

My dog is obsessed with Penylan Country Lodge. We only have to drive past the entrance on our way to Newport and he starts squeaking excitedly. He actually boards there twice a year and every time he drags me across the car park to get to their door. You could not ask for a better recommendation… Read Full Review

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★☆☆☆☆

“My dog is never going back!”

Written on: 01/05/2014 by notamoaner80 (1 review written)

I have left my dog there a few times. He was always happy to go back. He just recently spent a week there and came out a different dog. Usually very happy, bouncy and full of energy (like every 1 year old labrador) this time he came back skinny (after only one week!) very sad and scared. Also looks like he'd hurt his back somehow (pulling away when touched). Its been 3 days now and he is getting better (more lively, happier etc.) but can't help but think he was treated very badly. He is never… Read Full Review

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Dgjfox's Response to notamoaner80's Review

Written on: 01/08/2014

What did the kennels have to say about it ?

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★★☆☆☆

“Industrial kennels, cold customer service”

Written on: 12/04/2014 by Yummyjaffacaje (1 review written)

Leaving a dog or cat at a kennel is a last resort. My dog was very scared on arrival and whilst i got to see my cats enviroment we were never invited to see where our dog had been taken to. We had no opportunity to say goodbye or review her environment. Very disappointed and now plagued with guilt! There is also a guilt tax if £11.50 for a 45 minute woodland walk. I earn £10 per hour so how a dog walker can charge over £15 an hour is amazing. … Read Full Review

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★★★★★

“EXCELLENT VALUE”

Written on: 16/02/2014 by JigsC (1 review written)

My cat spent just under five weeks at Penylan Country Lodge while we were away in South Africa. Initially I was apprehensive as she has never been away from me before. I dropped her off & she actually ignored me. During my holiday I was pleasantly surprised to receive pictures of her on Facebook so I was able to see how she was doing. This made me relax more & I was able to really enjoy my holiday. The day I went to pick her up she was fast asleep & I don't think too happy that I woke her up… Read Full Review

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★★★★★

“A PROFESSIONAL KENNELS THAT CARES”

Written on: 16/01/2014

I STARTED TAKING MY TWO BORDER COLLIES TO PENYLAN LODGE 10 YEARS AGO IN THE SECOND YEAR WHEN WE WERE ON HOLIDAY MAGGIE DEVELOPED LITTLE MOUNTAINS PUSHING THROUGH THE SKIN ON HER FACE WHICH REQUIRED TREATMENT FROM THE KENNELS VET.WHEN WE WENT TO COLLECT HER THEY OWNER EXPLAINED THAT THE VET COULD NOT BE SURE WHAT CAUSED THIS REACTION GAVE US ALL THE PAPERWORK SHOWING WHAT TREATMENT HAD BEEN GIVEN AND THE NUMBER FOR US TO TAKE MAGGIE BACK IN A WEEK OR SO FOR A CHECK.THEY HAD PAID THE £166 BILL… Read Full Review

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★★★★★

“amazing kennels”

Written on: 20/09/2013

Our dog have stayed here 6times now and evertime they come away happy and well look after !!!… Read Full Review

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★☆☆☆☆

“BEWARE !!”

Written on: 01/07/2012 by philsuecool (1 review written)

BEWARE !! of seasonal tarriff charges . Were not warned of 5 day min charge over a 2 day weekend stay in High Season, and ended up paying £64:75 instead of £12:95 per day. Good Kennell but not at there rates ! Plenty of other good kennells that wont rip you off !!! (Thought that only travell agents were out to screw you in high season )now we have to put up with obstropolous kennel owner cashing in Recomend: Allt Farm LLantrissant near Usk NP15 1LG Ty- Coch Cwmbran… Read Full Review

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Jbmeechan's Response to philsuecool's Review

Written on: 06/06/2013

Dear Philsuecool, We have a minimum charge on Friday and Saturday bookings during High Season to discourage weekenders so that the kennels are available for clients who wish to make longer bookings. We always inform customers of the minimum charge at the time of booking. As a result of this misunderstanding we will be happy to credit the difference towards any future booking you make with us.
Brian Meechan.

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★★★★★

“I have been leaving my Toy Poodle at Penylan Country...”

Written on: 09/05/2011 by pinkpoodle8 (1 review written)

I have been leaving my Toy Poodle at Penylan Country Lodge for 7yrs. I live in Cardiff and am happy to travel the extra distance knowing that my Dog will be happy and well cared for.
Over the years when she has suffered tummy problems during her stay they have cooked her fresh chicken breasts to try and tempt her to eat, nothing is too much trouble for the wonderful staff. She always comes home clean and fluffy and smelling sweet (unlike some other previous experiences with different kennels)… Read Full Review

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★★★★★

“We left our little cavalier here christmas time, and I...”

Written on: 29/03/2011

We left our little cavalier here christmas time, and I would have no problems leaving him here again, this is a top class place and you will have no worrys about the welfare of your loved one.

The grooming is also very good as well… Read Full Review

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★★★★★

“We've been bringing our dogs here for years and...”

Written on: 05/09/2010

We've been bringing our dogs here for years and although we live over the other side of the Severn bridge wouldn't take them anywhere else. Penylan is friendly, clean and the people who work there all genuinely love the animals. Really, this is a very special place!… Read Full Review

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★★★★☆

“We left our 2 tom cats here for 4 days after moving...”

Written on: 26/07/2010

We left our 2 tom cats here for 4 days after moving the the area recently. Im always nervous about leaving them as whilst they are very loving and friendly at home, they are extremely nervous and timid with strangers and were very traumatised by thier last cattery stay. I explained this to the staff who were very understanding and assured me that they would try and spend as much time with them as possible in order to get them settled. When we collected them, we received a full debrief on how… Read Full Review

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★★★★★

“I have used Penylan Country Lodge on a number of...”

Written on: 28/06/2010

I have used Penylan Country Lodge on a number of occassions over the last 4 years. My dog loves it there- she pulls to get in! the staff always remember us and show my dog plenty of affection.I have no worries when I leave her there. She always comes back smelling nice and tired! which is excellent!
The staff are happy to abide by my bonker requests and nothing is too much for them. I would most definitively recommend it!… Read Full Review

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★★★☆☆

“Panylan looks good from the outside, and is well...”

Written on: 28/01/2010

Panylan looks good from the outside, and is well maintained. Our dog has been there each year for the past 5 years with no problem. He actually pulls to get in!! Last year we left bedding (so that the smell would remind him of us), toys and food as usual, with instructions on their use, but when we picked him up, the bedding had not been used, all of the treats had gone (even though we left far too many for the week), and he was thinner. His toys were also not used. This has never happened… Read Full Review

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★★★★★

“i introduced my dog to penylan when he was 6 months...”

Written on: 30/10/2009

i introduced my dog to penylan when he was 6 months old and left him in oct for 10 nights his first long stay. when we picked him up he and all his toys were so clean and smelt so fresh, he looked so contented i know he had been looked after just as i look after him.. the staff here are wonderful and would not hesitate to recommend them to other dog owenrs… Read Full Review

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★★★★★

“ I have been taking my dogs here since 1982, seen...”

Written on: 21/07/2009

I have been taking my dogs here since 1982, seen three different owners and have never ever had reason to worry. All my dogs have been welcomed as a little "person" and get excited when they see the car park ! a truly lovely place and lovely caring staff. I travel nearly 30 miles each way but would rather not go on holiday if my pet couldnt enjoy her holiday… Read Full Review

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