Digital Village, Reviews - www.dv247.com

Chesham House, Chesham Close, Romford, RM7 7PJ
★★☆☆☆
2.1 / 5
27% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Description (provided by business)

We have over 33 years experience in the music equipment industry with Pro Audio Stores located around the UK. Our staff have a wealth of expertise in music production, recording, guitars, software, PA systems and more. DV247 and Digital Village are trading names of DV247 Ltd.
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Latest Reviews

★☆☆☆☆

“Terrible service”

Written on: 09/07/2014 by KianCowan91 (1 review written)

What a disgraceful company, rude staff and they dont care. Will fight you if you want a refund all the way. Never again… Read Full Review

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★☆☆☆☆

“Item came from Germany with EU 2 pin power supply”

Written on: 24/03/2014 by Newkid (1 review written)

I too had this problem. After several months complaining, I was eventually supplied with a 3rd party UK power adapter, which I will now replace with a manufacturer's original, at my own expense. Not the DV247 service that I used to enjoy. I will shop elsewhere in future… Read Full Review

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★☆☆☆☆

“no more UK showrooms, now coming from Germany ”

Written on: 10/11/2013

wrong power supply, no reply to emails, DV used to have showrooms and good staff, now all sold off to DV247 run from Germany, no thanks. will shop from local stores from now on… Read Full Review

By Dv247

Written on: 02/12/2013

Hi,

I'd like to apologise for the problems you have experienced with your recent transaction, if you have not done so already please contact us and we'll happily rectify your power supply issue.

I'd also like to clarify that while our owner is German, DV247 Limited is a UK registered company with a large retail superstore in Romford.

Best regards

Gavin

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★☆☆☆☆

“Item came from Germany with an EU power supply”

Written on: 27/08/2013 by reiloci (1 review written)

Numark M101 I wanted to buy a basic 2 channel mixer and the place I normally use in Glasgow was sold out. I went to DV247 and they had the same item "in stock" and for the same price. I had checked a couple of other places out too and they all offered next day delivery but I went for DV as I had heard they were supposed to be good. The package eventually turned up about 5 days later and it was not what I expected - it came all the way from Germany and it had a 2 pin EU style power supply… Read Full Review

By Dv247

Written on: 02/12/2013

Hi,

I'd like to apologise for the problems that you have experienced with your recent transaction, if you have not done so already please contact us for a replacement power supply.

Our standard shipping service is 48 hours if the product is ordered before 12:30pm - I'd like to investigate the reasons for this delay if you would be kind enough to provide me with details of your order?

With regards to your final point all products purchased in August of this year are covered by a four year warranty - this is not available from any other UK retailer.

Best regards

Gavin

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★★★★★

“Excellent Site and Customer Service”

Written on: 19/05/2013 by TerryRs (4 reviews written)

I don't know why these guys don't have 5 stars. I have ordered from them before and they are fantastic. Just this week I emailed them some questions about their microphones and I got a very good response. I emailed the same questions to another website and have yet to hear back from them… Read Full Review

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★☆☆☆☆

“Ignoring consumer legislation”

Written on: 10/05/2013

I bought a Traktor soundcard from DV, which developed a fault within three months of the purchase. DV would not refund or replace the item, in spite of their obligations under UK consumer legislation. In the end I was able to get a refund from my credit card company, no thanks to DV who were completely unhelpful. Also, when the item was originally purchased, their couriers DPD made a complete mess of the delivery. Grrrr I will not be shopping there again, and will stick with Andertons'… Read Full Review

By Dv247

Written on: 02/12/2013

Hi,

I'd like to apologise for the issues you experienced in relation to this transaction. I'd like to investigate - would you be kind enough to provide me with order details?

Best regards

Gavin

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★☆☆☆☆

“I have received the worst customer experience with...”

Written on: 26/04/2013

I have received the worst customer experience with this company. I asked for them to cancel my order moments after it being made and they did not respond. I am now on my third email to their so called customer services! My bank account has been charged which has caused me to go overdrawn and I haven't even got the goods. This is the third compliant I've made to dv247 concerning orders. First one was because I'd ordered a few items and their website said they had them in stock which I found was… Read Full Review

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★★☆☆☆

“Very bad service, not impressed”

Written on: 19/10/2012

A friend and I ordered a mic each and an interface each on the same day in tow separate transactions from the website. For both of us it said both items were in stock, the website infant gave an exact amount they had in stock which was 3 or 4 of both items, however this was clearly wrong. We got next day delivery and were told we would receive a text or email when our orders would arrive, my friend got an email, I received nothing. Luckily I was in to sign for my order, but this was the first… Read Full Review

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★☆☆☆☆

“Couldn't be bothered!!”

Written on: 18/09/2012

I have a large band (12 piece) and we need a PA. (i'm in a pub band too, but i knew our PA requirements would be vastly different. As they are my local PA specialist i thought i'd speak to their 'expert'. I called last week, but the guy was off, and the chap that answered the phone didn't have a clue, so i called back. After asking to speak to somebody about a PA the bloke on the phone asked me a few questions and announced that i'd need to speak tp the PA man. I thought i'd already asked to… Read Full Review

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★☆☆☆☆

“Not In Stock - Scam”

Written on: 27/07/2012

Avoid this site like the plague, they don't have many items in stock and will quite happily take your money for something they know they can't get. … Read Full Review

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★★★★★

“FAST!”

Written on: 12/06/2011 by Szadzik (1 review written)

I bought the headphones on a Saturday and it was shipped on Monday to Germany. After only 2 days it was deievered to my door. Excellent and fast service! I also received a separate email from them with an invoice, is if the hard copy is lost I can reprint it and have it for warranty purposes. It was the first time I ever bought anything from them, but will definitely visit their website more often now. A highly recommended shop… Read Full Review

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★☆☆☆☆

“Active Monitors”

Written on: 26/05/2011

Firstly they took my money and didn't note my order (over £1000 order!!!). I had to call up a week after to find out what was going on and they said my order had still not been shipped and that they would be sending out today. Didn't receive until another week and a half! Had to call up again.. Then when they did arrive they sent the wrong audio leads so had to wait for another. The box for one monitor was damaged. Inside the speakers looked used. Sent back for refund. Standard customer… Read Full Review

Guest's Comment

Written on: 17/06/2011

Were these focal speakers by any chance? It is well known that they come from the factory looking a bit scruffy - but that's what happens when goods are made by hand.

Did you order the right cables and they sent the wrong cables? The "customer also bought" section at the bottom often causes people to buy the wrong cables or power supply because they are listed in this section, but that section is entirely indescriminitory - it just tells you what other people bought and they may have made the same mistake. However, finding the right cable on DV247 is one of the major downsides of the site :-(

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★☆☆☆☆

“Poor customer service, purchased a head set mic via...”

Written on: 01/05/2011

Poor customer service, purchased a head set mic via cheque some time ago now. Called up after a week and the cheque was still at their office, not even been taken to the bank. Got the goods eventually but took some time.

Also I purchased a guitar lead last year, ok, only a £12 purchase but the attitude of the staff was more or less what do you want, your disturbing me from doing nothing… Read Full Review

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★★★★★

“Bought my new guitar from them. Much better than...”

Written on: 01/04/2011

Bought my new guitar from them. Much better than competitor GAK. Goods arrived undamaged, with an awesome special offer of a amp cable and guitar case for £0.02 (2p) and on time. I got all that I asked for and more from them. I would highly recommend… Read Full Review

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★★★★★

“After initial viewing on-line I used the store in High...”

Written on: 07/03/2011 by Conlath (1 review written)

After initial viewing on-line I used the store in High Barnet and visited in person. I experienced excellent service by very well informed and helpful staff. I wanted an electro acoustic guitar but was unsure as to what I should go for. I am not an accomplished guitarist. I talked through my requirements and budget with 'Andy'. I then tried out a few guitars that he recommended and I ended up choosing an Epiphone DR500ME. Had I spent a year searching on-line I could not have come up with… Read Full Review

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★☆☆☆☆

“I ordered the items. Three days later i get the...”

Written on: 31/01/2011

I ordered the items. Three days later i get the headphones but no controller. 2 days after that i get an email saying they don't have it in stock. Still no sign of it and no imformation. So canceled the order to get a refund and they have charged me for the FREE headphones without offering to take them back £72. Avoid these people like the plague. They will reck your plans or scam you out of money or both as in my case. Wish i would have read reviews on here before… Read Full Review

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★☆☆☆☆

“What a surprise the in stock item i ordered is NOT in...”

Written on: 24/12/2010 by cheesesalad (1 review written)

What a surprise the in stock item i ordered is NOT in stock! What self-respecting company takes orders placed in good will and takes immediate payment for an item that they dont have and can only "estimate" when they themselves will recieve the item? Very very poor practise, simply disgraceful. I suggest we all pay the extra couple of quid and and use an honest retailer… Read Full Review

Guest's Response to cheesesalad's Review

Written on: 17/06/2011

This is quite a common complaint, but what people don't understand is that most companies they use who charge on despatch are storing your card details insecurely, where staff members can see and copy your card details or hackers can get in and raid them.
They do list any goods out of stock as "usually shipped within 3-12 days". This is a bit misleading, a glass half full instead of half empty. So if you want goods immediately then look for the green in-stock symbol and avoid the 3-12 days notes. You can always call them to find out exactly when products are due.

Are they dishonest? I think perhaps you didn't read the terms and conditions which state all this within them. But, hey, I didn't either until the same thing happened to me...

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★★★★★

“Item ordered Saturday afternoon, delivered Tuesday...”

Written on: 03/08/2010

Item ordered Saturday afternoon, delivered Tuesday afternoon at the time specified by e-mail and telephone text. Can't ask for anymore. No problem whatsoever… Read Full Review

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★☆☆☆☆

“I ordered some Virtual Instrument software from theses...”

Written on: 29/07/2010 by jpok1000 (17 reviews written)

I ordered some Virtual Instrument software from theses people as on there website it stated in the product details that delivery would only be 2-3 working days. However after ordering the software I was sent an email from them saying that the particular software that I had ordered was out of stock & that they had to order it from there suppliers witch could take up to three working days to complete. This to me was of no use what so ever as I needed the software ASAP. On the second day of… Read Full Review

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★☆☆☆☆

“Following on from problems with a previous order...”

Written on: 29/01/2010

Following on from problems with a previous order (early Jan 2010, DV are an absolute disgrace! THey don't understand what cust service is!

I was completely lied to, info was with held regarding stock & delivery. If this was an isolated incident I would understand, however, in less than 2 weeks these morons have yet again pulled the wool over my eyes & cost me hard with the loss of 2 working days as I could not fullfill my clients needs on the back of DV's faillings. I've been in this game for… Read Full Review

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