Digital Village, Reviews - www.dv247.com

★★☆☆☆
2.2 / 5
35
29% of users recommend this
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Latest Reviews

★★★★★

“Roland Cube Street Ex”

Written on: 06/04/2016 by EverythingisBeautiful (1 review written)

Saw the items for sale and in stock on their website. Ordered the product, got emails confirming my purchase, got emails advising of the delivery, then got the items within less than 48hrs. I cannot understand the negative comments relating to the company. I have purchased from them in the past and received the items just as I have this time round. It does make you wonder if some of their competitors are looking to give DV247 a bad name? Would I use them again?......most certainly. Would… Read Full Review

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★☆☆☆☆

“Simply Appalling Customer Service.”

Written on: 23/03/2016

I have used DV247 many times in the past - but crucially i hadn't bought anything from them for a couple of years before i decided to purchase a pair of active monitors and a monitor controller from them because they were in stock on the website and cheaper than the competition... Something important to note is that since i last used DV247 they have switched Couriers from DPD to UPS and here lies the crux of my problems with them and the reason for my review... I placed my order on a friday… Read Full Review

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★☆☆☆☆

“Absolute Disgrace”

Written on: 01/02/2016 by welease wobbin (2 reviews written)

I ordered a very expensive guitar on their website (which showed multiple stock) - my order was taken along with the cash, and I received an order confirmation via email. However the order status never updated so I had to ring to find out what was happening. First call was unsuccessful as the girl put the phone down on me mid sentence - second call I got a guy who took my order number then just said 'ah no - you won't be getting it'. I asked why and he said in a totally uninterested manner that… Read Full Review

Welease Wobbin's Response to welease wobbin's Review

Written on: 02/02/2016

Update - actually it looks like facebook had a freakout because my comment is now back and I am not blocked so I must correct that in the interest of keeping this true and accurate.

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★★★★★

“My experience with DV247”

Written on: 15/01/2016 by chakijoe (1 review written)

I called DV247 on Monday evening 11/01/2016 to order one RCF ART 315 MK111 PASSIVE SPEAKER and told their sales gentleman I would need the speaker as quickly as possible.My delvery arrived on Wednesday 13/01/2016.I then decided to buy a second RCF speaker so called DV247 Wednesday evening and placed my order.My second delivery arrived at 2pm today Friday 15/01/2016.Both speakers were packed box within a box and surrounded by plenty of protective packing material.Considering their warehouse for… Read Full Review

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★☆☆☆☆

“Broke UK law, selling equipment with European 2 pin plug”

Written on: 23/10/2015

As if it wasn't bad enough receiving my electrical product with a European 2 pin plug, when I called Digital Village, they really didn't seem the slightest bit bothered to hear this news. This tells me that they regularly do this illegal practice, probably just saving a few measly pounds per product... is it worth it for them? No, because I and apparently many others won't be returning to use them again. Don't get me wrong, they did send me a replacement adapter with a 3 pin plug, but the… Read Full Review

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★★☆☆☆

“Getting worst”

Written on: 19/09/2015 by 361Whitaker (1 review written)

Go somewhere else, DV247 or Digital Village as they used to be known, have gone right down hill. They don't pick up the phone when trying to contact them (multiple times) and they ship most of their items from Germany not the UK. The delivery time in my experience is always late and customer service is poor. They used to have 4 shops but have closed all but one, I wonder why? They do offer 3 years warranty on all items but will they be around in 3 years to honour it ? We'll see. Having… Read Full Review

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★☆☆☆☆

“Absolute terrible service ”

Written on: 07/09/2015 by QuinnGarza105 (1 review written)

Ordered items over a week previously which were in stock, they emailed me 3 days later saying one item was out of stock so I called them. Bloke I spoke to who didn't give a name or a hoot told me there were none in stock. And must have been an error in updating the webpage. Later they emailed me again to say they did have the stock which I was delighted about. Then comes to it being delivered by ups. They had only sent the out of stock item. So I Rang back and spoke to one guy who was very… Read Full Review

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★☆☆☆☆

“didn't give 2 hoots”

Written on: 15/05/2015 by 2tonetone (1 review written)

Returned synth that had a fault ,phoned ,told me to email returns.went to returns left message heard nothing for a few days ,then email for ups to pick up item.All day I spent in to receive item at 1600 it departed depot at 0700 just 4 miles down the road so the pick up was ,after staying in all god dame day again they came at 1700 hrs no sorry for wasting my life no sorry for rubbish goods nothing nothing nothing keep well away from this shower of plebians… Read Full Review

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★★☆☆☆

“Sales good, service after poor”

Written on: 09/05/2015 by Jameson20 (1 review written)

What a bad experience I have faced on more than one occasion trying to send items back and with two repairs. Lack of communication during the process. Yes they are cheaper than other sites, but level of service suffers as a result… Read Full Review

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★☆☆☆☆

“Dreadful Service”

Written on: 06/03/2015 by Sydney1967 (1 review written)

Firstly,they have good prices and offer a three year warranty but unfortunately it stops there. I have had constant delivery problems where I've been promised a particular day for delivery but it hasn't turned up. Staff never get back to you when they say and most don't really seem to care. I would not recommend this firm to anyone because all you will have is problems if you do deal with them. … Read Full Review

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★☆☆☆☆

“Bad communication,stock levels wrong,delivery who...”

Written on: 22/01/2015 by andymtaylor101 (1 review written)

I ordered a guitar which it said was in stock. In stock items are meant to be dispatched the same day before 2 or next day if after 2. When that time had passed and no email had been sent, I phoned up and was told that it was out of stock (no notification inspite of it saying their policy is to inform you) and it would be a couple of weeks. I happened to see the same item elsewhere and they price matched so I just ordered it and then phoned DV247 up to cancel my order. When I was put through to… Read Full Review

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★★★★★

“Yamaha DSR112 Speakers”

Written on: 16/12/2014 by Meltonxu415 (1 review written)

I also (unless it's from a competitor company)cannot understand why there have been such negative reviews left? I have have made several expensive purchases from this company as they have without doubt, have consistently beat the prices of other companies offering the same items using their price match facilities. The items have always arrived well packaged and in accordance with the time scales given at the time of purchase. My experience has found the staff helpful and professional. I… Read Full Review

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★★★★★

“I'm happy ”

Written on: 11/12/2014 by valentina50 (4 reviews written)

I'm actually surprised to see the less than positive reviews. I've bought two identical tom stands this week. I bought the first somewhere else, then bought the second after spotting a better price at dv247 (£10 cheaper). The one from this company came quicker, was cheaper, and was better packaged (the original box was put inside another box and really well padded up - and a drum stand doesn't even need all of that!). I followed the delivery with a UPS tracking number, and any… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 09/07/2014 by KianCowan91 (1 review written)

What a disgraceful company, rude staff and they dont care. Will fight you if you want a refund all the way. Never again… Read Full Review

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★☆☆☆☆

“Item came from Germany with EU 2 pin power supply”

Written on: 24/03/2014 by Newkid (1 review written)

I too had this problem. After several months complaining, I was eventually supplied with a 3rd party UK power adapter, which I will now replace with a manufacturer's original, at my own expense. Not the DV247 service that I used to enjoy. I will shop elsewhere in future… Read Full Review

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★☆☆☆☆

“no more UK showrooms, now coming from Germany ”

Written on: 10/11/2013

wrong power supply, no reply to emails, DV used to have showrooms and good staff, now all sold off to DV247 run from Germany, no thanks. will shop from local stores from now on… Read Full Review

By Dv247

Written on: 02/12/2013

Hi,

I'd like to apologise for the problems you have experienced with your recent transaction, if you have not done so already please contact us and we'll happily rectify your power supply issue.

I'd also like to clarify that while our owner is German, DV247 Limited is a UK registered company with a large retail superstore in Romford.

Best regards

Gavin

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★☆☆☆☆

“Item came from Germany with an EU power supply”

Written on: 27/08/2013 by reiloci (1 review written)

Numark M101 I wanted to buy a basic 2 channel mixer and the place I normally use in Glasgow was sold out. I went to DV247 and they had the same item "in stock" and for the same price. I had checked a couple of other places out too and they all offered next day delivery but I went for DV as I had heard they were supposed to be good. The package eventually turned up about 5 days later and it was not what I expected - it came all the way from Germany and it had a 2 pin EU style power supply… Read Full Review

By Dv247

Written on: 02/12/2013

Hi,

I'd like to apologise for the problems that you have experienced with your recent transaction, if you have not done so already please contact us for a replacement power supply.

Our standard shipping service is 48 hours if the product is ordered before 12:30pm - I'd like to investigate the reasons for this delay if you would be kind enough to provide me with details of your order?

With regards to your final point all products purchased in August of this year are covered by a four year warranty - this is not available from any other UK retailer.

Best regards

Gavin

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Sgang's reply to Dv247's Comment

Written on: 30/05/2016

Hello
I've had the same problem, twice in a row. Once with a Moogerfooger pedal, now with a ribbon controller. It's great to hear you're willing to sort out this problem straight away. I've sent an email to your email address today so I'll wait to hear a speedy reply.

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★★★★★

“Excellent Site and Customer Service”

Written on: 19/05/2013 by TerryRs (4 reviews written)

I don't know why these guys don't have 5 stars. I have ordered from them before and they are fantastic. Just this week I emailed them some questions about their microphones and I got a very good response. I emailed the same questions to another website and have yet to hear back from them… Read Full Review

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★☆☆☆☆

“Ignoring consumer legislation”

Written on: 10/05/2013

I bought a Traktor soundcard from DV, which developed a fault within three months of the purchase. DV would not refund or replace the item, in spite of their obligations under UK consumer legislation. In the end I was able to get a refund from my credit card company, no thanks to DV who were completely unhelpful. Also, when the item was originally purchased, their couriers DPD made a complete mess of the delivery. Grrrr I will not be shopping there again, and will stick with Andertons'… Read Full Review

By Dv247

Written on: 02/12/2013

Hi,

I'd like to apologise for the issues you experienced in relation to this transaction. I'd like to investigate - would you be kind enough to provide me with order details?

Best regards

Gavin

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★☆☆☆☆

“I have received the worst customer experience with...”

Written on: 26/04/2013

I have received the worst customer experience with this company. I asked for them to cancel my order moments after it being made and they did not respond. I am now on my third email to their so called customer services! My bank account has been charged which has caused me to go overdrawn and I haven't even got the goods. This is the third compliant I've made to dv247 concerning orders. First one was because I'd ordered a few items and their website said they had them in stock which I found was… Read Full Review

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