Reef Hair Design, Whitley Bay Reviews

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★★★★☆
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Latest Reviews

“Terrible ”

★☆☆☆☆

written by Fagansi173 on 19/09/2016

I arrived for gel manicure and pedicure to find the salon closed!!!!! Received no notification from them to advise me they would be closed or to re arrange appointment, I am one very disappointed customer, customer service is very lacking

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“AVOID”

★★☆☆☆

written by Elianm1981 on 27/05/2016

I had an experience here that was pretty shocking. Rudest staff I've ever encountered. Unprofessional, to say the least. Just don't waste your time or money.

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“Total Transformation .”

★★★★★

written by Sandie666 on 19/02/2016

I had not been to Reef before and had not been pleased with other stylists or salons in the past . Nobody could seem to cope with my long bushy , naturally curly hair . It was also to heavy to keep tied up . My friend is a Reef client and she suggested I approached them to find out if there was a way they could remedy the mess on my head . After consultation an appointment was made . I was a bit nervous as I sat waiting for the scissors . As Im a slightly older lady I have silver hair that I am quite happy with but I had clung on to the frizzy curly legnth for too long. My hair was washed and a deep conditioner applied. The manageress worked a miracle as another lady served me coffee and biscuits . I felt pampered . My hair was into a long layered bob with a long side fringe . The person I dealt with explained how to blow dry it straight as she did a great job on it . Then she said because of the natural curl it would be easy to manage by allowing it to dry naturally and by using a curl enhancing product . She then asked if I would like to see it styled in a style with more volume . She lightly misted my hair and used a styler that gave me so much volume and enhanced the layers . I felt like Sophia Loren . I had seen her hair like this in a magazine . I am thrilled . Its great to be able to have three or four great styles from one expert cut. And hard to believe that I was only charged the price of a wash and restyle despite all the advice I was given . I highly recommend this salon REEF * * * * *

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“They try hard !”

★★★☆☆

written by AngelicaRobertson on 29/05/2015

Read reviews before booking. She was great on the phone. Booked me in instantly and offered Groupon price without a voucher. I had high epectations. Hair cut was mediocre BUT the colour was not to my liking.High light OTT. I was told to try to get used to it and if I was still unhappy, she would remedy this? ?! NO! I drove straight to Royal Quays to get dye for a home remedy job. I got dye on my chin by accident and that was glossed over - it will come off. I eventually got it off at home. I got my nails done as well and that was super. Staff are all very warm and friendly though.i have booked an appointment this morning with my regular hairdresser. False economy. If it sounds too good to be true- it usually is. I do wish them luck as they try very hard.

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“delighted with professional and friendly service and value”

★★★★★

written by sharib71 on 21/03/2015

moving to the area recently i have put off finding new hair salon always scary. bought a Groupon voucher for a cut condition and blow dry for my daughter and i and was apprehensive. rang for appointment and was booked in for the following day. turned up early and was greeted pleasantly by all staff. offered refreshments and a seat immediately and asked what we both wanted. The staff not only listened o what we wanted they carried out with fantastic results we are both delighted with our new hairstyles and have received lovely comments. staff are amazingly experienced and we have booked our next visit. Groupon was a good way of trying somewhere new and we are both so pleased we did, offer a reward system for future cuts too so pleased and fantastic value too.

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“best cut ever”

★★★★★

written by Ahmadl143 on 21/02/2015

i went to reef hair design after receiving a groupon voucher as a gift. The service was impeccable! ic was asked what I would like done, refreshments offered straight away and very friendly staff! Ihad my hair done by a lady who I have to say is probably the best hair stylist I have ever been too! she cut and coloured my hair to perfection upon returning to work I got numerous compliments on my hair. Definitely will be back!

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“Great Experience For Mother And Daughter”

★★★★★

written by JennaAndrea on 19/02/2015

I'm a mother of 4 and hold down a job as well as looking after my children and family . My awful hair was looking dead and had started to show signs of grey . My husband had given me money for my birthday and I got the same off some friends so I decided to treat myself . My daughter and myself decided to pop into Reef Hair Design to book an appointment . The manageress assessed my hair and actually pointed out that my hair wasnt as bad as I thought . She said it was very fragile and dry though and needed a treatment so I agreed to call in the following day for Hair Botox Treatment . My hair was coloured light brown with blonde highlights and was a stunning shade and Hair Botox made it feel soft and silky . I loved the cut too . My hair had been straight for years but my hair was cut into layers and curled to give me a sassy big hair look. I loved the style and I must admit the cut colour and style is gorgeous and makes me look younger . The cost should have been £75.00 for colour , style and treatments but myself and my daughter were given 25 % off and told about the loyalty vouchers . My daughter had a restyle and blow dry . Hers was lovely too and it was all down to the stylist. It was a lovely friendly experience and my husband loves my hair . He says it makes me look younger too . I'm thrilled to bits . Recommended . Definate * * * * *

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“MY DRY DEAD HAIR LOOKED GREAT AFTER A VISIT TO REEF”

★★★★★

written by Maureen444 on 13/10/2014

I visited Reef Hair Design after a friend recommended it to me . We both have similar hair problems . We are both in our late forties and early 50s and our hair had become very dry and brittle . In my case I think it was because I had lightened it since I was in my late teens and my friend had dyed hers all colours . I loved my friends hair after she had been to Reef and her hair was still black but looked a very much more natural soft shade and it was very silky and she had no frizzy bits anymore . That was my worst problem . And also any colour I tried had gone on terrible . I used to always lighten my hair at home for years then I started going to hairdressers but they didnt seem to get it right and sometimes it was worse than when I did it at home myself .Before going to Reef I paid over £90 to have my hair highlighted to blend in the different shades and to have a deep conditioner put on as well because it was supposed to work wonders. I could've bought better out of bloody Poundstretchers ! It was a mess . The cut was uneven and the blow dry was terrible . I did complain and they offered me a freebie which I said no to and I had to fight to get my money back . I found Reef Hair Design totally different. From the moment I walked in I was treated really well .The Manageress came to assess my hair and discussed the colour product ,shampoos,conditioning treatments etc available . We came to an agreement on what was best . She recommended a Fudge Number 7 shade in a darker blonde which would tone down my horrible colour. After that I was given a deep conditioning treatment and a excellent blow dry and my naturally curly hair finished with tongs . I was thrilled to bits as I only paid £24 via a Groupon voucher and I was given a loyalty card with 25% off my next 3 colours . I will definately be a regular client at Reef Hair Design and so will my friend . The girls here are very knowledgeable . Thank you Reef .

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“Appalling Customer Care”

★☆☆☆☆

written by ucanbuttry on 27/09/2014

On my second visit to Reef, the first being a Groupon voucher, I did not want an all over colour again as I found that last colour too dark all over. I asked if colour could be pulled through my hair in highlights instead and The response I received was, "I don't know what you want" and when I aksed for help, ie. a colour chart and some examples of styles, I was told again, I don't know what you want and "I have another customer coming in, in half an hour", how rude and unhelpful and unprofessional! I found the hairdresser's manner brusque and unfriendly. I replied that I had booked the appointment and that I understood that this was my time! I had half a head of foils done and on arrival at home and closer inspection, realised my roots were not done. This wasn't explained and when I phoned the salon to discuss this, I was told roots were not included and was quoted another price to have these done, which would have proved a costly visit which I was unable to afford. Disappointed!

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“Groupon”

★★☆☆☆

written by Daisyh226 on 21/03/2014

Had a groupon discount, haircut and blow dry, 14 pounds. Was a bit disappointed with the cut and service, don't know if this was to do with the groupon discount. Don't know if the service was to do with this but wont be finding out.

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“Great cut , colour and all round experience”

★★★★★

written by chrissiewilkinson on 05/10/2013

I visited Reef for the first time on Thursday and I was instantly put at ease by the friendly attitude of the staff , the advisers who have a great rapport and I found myself caught up in their friendky chat . To be honest they had me in hysterics . It was lovely to see a couple of young ladies who were good fun and very professional at the same time. She advised me on hair colour. I wanted to go really dark like my daughter but I was advised that a kighter shade would be more flattering to my skintone. At first I want sure but I was given a lovely mid brown with a mahogany sheen. It certainly is very flattering and I have had a lot of compliments about it. My hubby even commented and he's not one to notice these things. The cut is very good. I had heavy shoulder legnth hair and it still looks just as long even though it has layers in it now. Its more easy to manage and I was told howbtovstyle it myself and what products to use. The staff were very hospitable and I was given plenty coffee and biscuits. I even git a cream cake as she had nipped out to the shop. I left Reef Hair Design looking better than I had in years and feeling a lot more confident. I would definately recommend the salon and will be going back on a regular basis. Ny daughters have booked themselves in for consultations too.

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“Glad to be in experienced safe hands”

★★★★★

written by DoctorIsabella on 15/07/2012

I have just moved back up North after working as a Doctor in Surrey to gain more experience for approximately 18 months . I had been told that Reef Hair Design had changed hands and wasn't sure if it was still in business . Thankfully , I called in just last week to find my favourite stylists ,Claire and Debbie there . I understand the business now has new owners , experienced business folk who have just taken the reins within the past month . It was a a joy to see the girls again and I was thrilled to learn that Claire had given birth to a beautiful baby girl and had returned to work in February after taking full maternity leave . I must say , I was given a first class service as always . My colour is now much more "even" and looks natural despite being multi-highlighted and the cut only seems to accentuate the fact . My husband , Giles , absolutely loves it and it was a mere snip of the cost I had paid in Surrey . I paid £59.50 all inclusive . In Surrey I paid well in excess of £140 and conditioning treatments were classed as extras ,would you believe ! I am glad to be back in "safe hands" where my hair is concerned and am very happy to remain a firm client of Reef Hair Design for the forseeable future . The girls are friendly and make the visit to their salon well worth the trip . I am rather taken aback by the previous review as I have never , ever had a bad experience and neither I nor my friends who frequent Reef have had any cause for complaint. I understand Claire was on maternity leave then and I know by personal experience that both Debbie and Claire are ultra adept as stylists in every aspect. I would like to thank the girls and wish them and the new owners well . Dr.I.R

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“Hair dye nightmare”

★☆☆☆☆

written by Julie3 on 12/11/2011

I had a terrible experience getting my hair dyed here. Not only did the girl not wipe the dye off and let it go all over she made no attempt to clean it or protect my skin with cotton wool and when i asked gor some to clean it off myself (!) she gave me a tiny scrap and after watching me struggle said it comes off bo bother and nicked off for a break leaving me without even a cuppa. When she eventually came back i asked for something stronger than cold water to remove it she gave me something else. No aoplogies, no attempt to get it off and when i left she was already with someone else and didnt even say goodbye. I had to be at work an hour later and had dark dye all over my forehead and neck. I had to go into a cafe and scrub it off with a nail brush! The cut was ok though

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“I have used Reef Hair Design a few times now as I'm a...”

★★★★★

written by on 10/03/2011

I have used Reef Hair Design a few times now as I'm a guy with greying hair and I wanted to get them blended in with the rest of my colour . My missus uses Reef all the time and recommended the salon to me and also her mates. We use it all the time now. The stylists are very very friendly and I usually get Claire to do mine as she's great fun and great with the clients. Me and our lass usually book appointments for the same time so it a canny social outing . It doesnt surprise us to learn that Claire got the Hairderesser of The Year award from her college . The lasses here are brilliant . My grey blend aways only cose £27.50 and our lass usually pays about 49 to 59 quid depending on what she has done . I cant understand the bad review cos this salon doesnt charge those prices and if the person thinks he/she was ripped off and the hair was wrong then why did they pay????? Bloody stupid ,like ...cos I wouldnt pay for something that I didnt reckon was right . Sounds a bit like sour grapes this like.

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“I have been going to Reef Hair design in Park View...”

★★★★★

written by mmac on 17/07/2009

I have been going to Reef Hair design in Park View Whitley Bay for around 6 years now. The staff have changed over the years and I now believe the new staff have taken the salon to another level.
I have had my hair cut and coloured by all of the staff now and would be more than happy for any of them to do my hair. They are all so polite and friendly!

My husband who is 30 and usually goes to the barber for his hair cut(for £5 and never looks great), has recently came to Reef and is so pleased with the results- it only cost him £11.00. When he was leaving the salon yesterday, he actually bumped into his OWN barber going into Reef for his hair cut!! Our 3 children also go there - it's only £5, for a childs hair to be cut!! now that's a bargain!

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