Bradfords Bakers Reviews - www.bradfordsbakers.com

★★☆☆☆
1.8 / 5
280
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Latest Reviews

★★★★★

“Amazing value for money”

Written on: 26/08/2015 by Katie473 (1 review written)

Having read all other reviews I was a little skeptical about using Bradford bakers. However I cannot fault the service at all and am more than happy with what was provided! I constantly received emailed updating me on the tracking of my order etc. Additionally the balloon I ordered was out of stock but I obtained a phone call immediately to chase this issue and change my selection- great customer service which I cannot fault! The cake and balloons very delivered on time and ii received an… Read Full Review

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★☆☆☆☆

“DO NOT USE - SENDTHEMBALLOONS.COM”

Written on: 19/08/2015

0 star rating for these people who operate an on-line balloon, hamper and gift service. I was totally ripped off by them and their Customer Service is disgraceful. They initially reply to your email indicating a 24hr response but then just ignore you after that. If you call the poor girl employed to answer the phone just repeats herself over and over stating that there is no-body in the office. I ordered balloons for my daughter's 18th, what turned up was 100% not worth the money. Total… Read Full Review

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★☆☆☆☆

“NO, NO NO don't order from Bradfords Bakers!”

Written on: 18/08/2015 by AngelinaPearson (1 review written)

this company is disgusting, all I'm going to say is there was a very upset 9 year old girl the day before her birthday party!... This was in June, and even now this company are dodging my emails, calls and skulking in the shadows! What a disgrace, please think long and hard before you order from Bradfords Bakers, in fact do not think about it at all, there are plenty other cake companies to order from!,, Upset mother!… Read Full Review

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★☆☆☆☆

“Awful and worse customer care!”

Written on: 28/04/2015 by Amberlew (1 review written)

I have been asking for a refund since the beginning of April for an order that failed to be delivered. Fast enough to take a payment but abolutely awful at responding. My delivery was for cupcakes for a birthday and the answer I got was "I'll just have to leave it cause I can't find the address" since then I have been promised the delivery would be rescheduled, I have even given the recipients contact number but even he said no one has called him. I'm so angry and disgruntled by the whole… Read Full Review

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★☆☆☆☆

“chritmas tree biscuit jan.214 instead of 215 cake stale ”

Written on: 31/12/2014 by foolscap (1 review written)

complete rubbbish who uses perculated coffee these days if it was not for my nan who ordered it for christmas for us i would take it to traders standerd… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 24/12/2014 by qlWelch20 (1 review written)

I ordered a children's gift basket but received 4 or 5 boxes with a burst balloon. Also previously I ordered a basket the same I did receive it the first time but with no biscuits?… Read Full Review

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★☆☆☆☆

“Please do not use - I got refunded via credit card...”

Written on: 23/12/2014 by Walterq500 (1 review written)

"Let down, dishonest, dont use". This is my experience- I ordered a Christmas hamper to be delivered on the 19th Dec to Italy. The money left my credit card account within hours - confirmed by bank. I received a confirmation from the company that the order had been placed. From the 18th Dec onwards, as the status of the order was still 'processing' I tried to contact them. The telephone service explains that operators are busy and directs you to a voicemail which is full - and thus a… Read Full Review

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★☆☆☆☆

“Christmas Hamper”

Written on: 22/12/2014 by AngelaMorris (1 review written)

Ordered a hamper for my father's present in November to be delivered on 22nd December. Had an email on 16th saying it would be delivered. Have received a text from DPD this morning saying they can't deliver as Bradfords have not sent it!!! Bradford's are now shut for Christmas! I have called my card company to cancel the payment and would never recommend or use this company again!!! Their service doesn't evern rate 1 star!!… Read Full Review

Yogita's Response to AngelaMorris's Review

Written on: 23/12/2014

I have had the same experience.
Please do not order from this website.
It is very disappointing.
Rubbish service - should report to trading standards.

Y Aggarwal

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★☆☆☆☆

“DO NOT USE .”

Written on: 17/12/2014 by Ben371 (1 review written)

I ORDERED A GIFT HAMPER TO BE SENT TO THE U.S.A ON THE 17 TH DECEMBER ,ORDERED THE 26TH NOVEMBER SO PLENTY OF TIME ACCORDING TO THE SITE. WHEN I LOGGED INTO MY ACCOUNT ONLY TO BE TOLD I HAD PLACED NO ORDER.SENT AN EMAIL AND WAS GIVEN INSTRUCTIONS ON HOW TO ACCESS THE ACCOUNT ?? CALLED CUSTOMER SERVICE ONLY I THOUGHT TO BE TOLD WHAT INFO WAS IN THE EMAIL I HAD SENT,SHE COULD ONLY SAY GOING TO U.S.A AND MY FATHERS NAME , iF SHE HAD ALLMY INFO U ON SCREEN SHE SHOULD HAVE BEEN ABLE TO CONFIRM… Read Full Review

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★☆☆☆☆

“If I could give them no stars I would!! ”

Written on: 17/12/2014 by emsielehanne (1 review written)

I placed a large order for several colleagues all over the country. They were all due to be delivered today before twelve so that everyone could enjoy them at their Christmas parties. Out of the six orders NONE have arrived! I have called over thirty times but I am just put through to an answer machine which is already full so I can't leave a message!! I really wish I had read the reviews before placing the order. They all still say "Processing"! Utterly appalling service, none existent… Read Full Review

Emsielehanne's Response to emsielehanne's Review

Written on: 17/12/2014

I also placed the order well in advance!

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★★★☆☆

“NOT WORTH THE EXPENSE! ”

Written on: 17/10/2014 by Humphriesrm135 (1 review written)

I purchased 9 chocolate cupcakes for £30 as a gift. I didn't know which it would include as the website showed selection of chocolate cupcakes that they would put in and they all looked amazing so I didn't mind BUT turned out looking like something a CHILD decorated! I didn't see any that was advertised and NO WHERE NEAR THE STANDARD they advertised! SO NOT WORTH THE £30! This was next day delivery before 12pm which was great when I only ordered the day before. I was also able to track my… Read Full Review

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★☆☆☆☆

“A lovely thought but terrible idea!”

Written on: 23/08/2014 by FabianCarroll497 (1 review written)

A friend of mine sent me a Bradfords Bakers flower basket with cupcakes for my birthday. Was a lovely idea really original (well I hadn't heard of it). However.....the box had no "Keep Upright" or "Fragile" notices on it and had obviously been tossed around. The flowers were OK, there were giant airbags keeping them in place so they were fine, but out of the 6 cupcakes (packed in a cupcake box) only 1 was upright and the other 5 were upside down, icing everywhere. The basket bouquet was about… Read Full Review

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★☆☆☆☆

“Order did not arrive and did not refund DO NOT ORDER”

Written on: 18/08/2014 by star124 (1 review written)

I placed an order for a birthday gift. I asked the birthday recipient to wait in all day as I had paid for the delivery to be on that day. I called Bradfords and they ensured me the delivery would arrive. Nothing arrived and the poor person who could have gone out on his birthday instead waited in for an item that did not arrive. I called for a refund and chased them non stop. No refund. I got tired of chasing them. Do not order from them… Read Full Review

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★★★★☆

“great products bad delivery”

Written on: 18/06/2014 by Mchaddy (1 review written)

delivery was due for saturday 14th June, just in time for fathers day. delivery was made on the Monday 16th June ... too late for fathers day. luckily the cheese ordered had travelled well and products were delicious. … Read Full Review

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★☆☆☆☆

“Valentines Day nightmare”

Written on: 17/02/2014 by Tomhos (1 review written)

The only time I remembered Valentines day in years of marriage, and I decided to order 12 red Roses and chocolate dipped strawberries two weeks ahead of the day. Paid extra for before 12 pm delivery on Valentines day, and only at approx 2 pm I get a call saying they will not be delivered today as ordered, but may be on a Saturday or Monday???? Order has now been cancelled, but still not had a refund!!!! Use Bradfords at Christmas time to send Cup cakes to our main customers, and even two out… Read Full Review

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★☆☆☆☆

“Very Unreliable Company!! Disgusted!”

Written on: 17/02/2014 by Shah-Chef (1 review written)

I had place an order for valentines day even paid the extra £12.95 for delivery before 10am and nothing had come I had to go work at 10 and had stayed home for an extra 3 hours when I eventually had enough of waiting and still nothing had came! They did not even get in touch to inform me of any delays or anything, I will never ever order from here ever again, if anyone is considering ordering from Bradford Bakers DON'T!! Another thing to top it off is I have not even been refunded my money… Read Full Review

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★☆☆☆☆

“Ruined Valentines Day”

Written on: 14/02/2014 by Gemsie133 (1 review written)

My order for Valentines Day was not delievered as the order had not made it to the Delivery Service on time. Poor, poor performance from a company who could not care less. I would not go anywhere near them… Read Full Review

Annie26's Response to Gemsie133's Review

Written on: 14/02/2014

Also ruined my valentines day ...late delivery from the company DPD who delivered the cupcakes to the wrong address..finally delivered 3 hours later, damaged cakes..poor quality..have emailed both companies with complaints in fact spent an entire day doing this no word from Bradford Bakers as yet...disgusting ruined my day and that of my partners :( not happy!!!

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★★☆☆☆

“terrible customer service”

Written on: 21/12/2013

Last year my order was delivered late, but as the product was well received I thought I'd give them another try. This time my order was incomplete, but no one has answered any of my emails and their phone goes straight to voicemail. They'll happily take your money, but don't expect them to follow through… Read Full Review

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★☆☆☆☆

“My Dad WILL NOT be getting a Christmas hamper this year!”

Written on: 19/12/2013 by DohertyPandS (1 review written)

I ordered in November a Christmas Hamper to be delivered to my 81 year old Dad in a care home in Spain for delivery on 9 December. Plenty of time I thought if anything were to go wrong and it was delayed, it would be sorted so that he DEFINATELY got a present from us. I found out from the Care Home on Monday 16 December that the parcel had NOT been delivered. I called Bradford Bakers and they told me that the parcel had been rejected, they could not tell me why they had not told me this… Read Full Review

Dbinq's Response to DohertyPandS's Review

Written on: 28/12/2013

They only get 1.8 Stars I woukd have not used thrm in 1st place.
Is shame company's act like this and do not offer a good service, they should be ashamed of themselves.

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★☆☆☆☆

“We got cheated!!!”

Written on: 25/11/2013

We ordered one Xmas hamper to Poland 2 years ago. Never arrived! We tried to contact the hundreds of time we also lodge the complain with DHL as they advertised they used DHL. Of course never got the money back!! But they still send us emails with special offers. Just received one got so angry that Im writing this review only after 3 years. Stay away… Read Full Review

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