Bradfords Bakers - www.bradfordsbakers.com

Bradfords Bakers - www.bradfordsbakers.com
★★☆☆☆
1.8
20.0% of users recommend this
  • Value For Money

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Latest Reviews

“Non delivery of item”

★☆☆☆☆

written by urJordan470 on 11/02/2018

I bought what I thought were going to be lovely cupcakes for my boyfriends birthday, however the cakes never showed. Needless to say I was very upset, but mainly sad that my partner received nothing from me on his special day. I then contacted Bradfords Bakery by email and explained the situation politely, and yes I received a response back with in 24 hours. They apologised and agreed to refund me my money. Since then I have written a further two emails as it's now been 3 weeks and I've seen NO REFUND or NO REPLY! If I were you I'd take my business elsewhere. Bradford are an Unprofessional Business!

Was this review helpful? 2 0

“Ballons for a great surprise”

★★★★★

written by swinging60s on 23/06/2017

I sent my daughter who has been teacher training for 10month in Wales 3 graduation ballons, and free cupcakes. The ordering was so straightforward, delivery marvellous at exactly the right time, and she was delighted, I have sent hampers and ballons before and Bradfords give both excellent value and service,

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“Oh man this place is horrible and honestly it plain...”

★☆☆☆☆

written by dr233 on 15/04/2016

Oh man this place is horrible and honestly it plain old sucks. Stay away at all cost.

Was this review helpful? 1 0

“DO NOT USE”

★☆☆☆☆

written by Dickinsonkt144 on 13/04/2016

Family brought me a cake and ballon set for moving into new house. Cakes arrived smashed to ribbons, this is after arriving 4 days past the expected delivery date. Do not use, find it hilarious how bradfords boast their offshore service when they cant even deliver on their own soil.

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“APPALLING SERVICE ”

★☆☆☆☆

written by 1976Ashworth on 01/01/2016

Ordered 2 Christmas hampers for relatives in Greece to be sent on 18 December so they would arrive in time for Christmas. They did not arrive. I contacted the company by e mail they said they would respond in 24 hours but on they have not responded. I have tried ringing them but just get an ansafone message saying someone will call me back. I have tracked the parcel and it says they tried to deliver on 28 December but no one was in to receive it. No card was left with my relatives and we are now in limbo not knowing what happens next. I am appalled at this service and stand to lose over £100. I have used other hamper suppliers in the past and this is the worst ever!

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“Attractive Hamper Arrived - Delicious.”

★★★★☆

written by on 16/12/2015

Recently I ordered. Items were packaged well, in attractive red box, with gold/red ribbon. Looks an attractive gift. Delicious Bradbury cherry cake and a raisin cake. Some substituted items (Walkers instead of Bradburys). Also, they advertise - handmade Belgian choices (but not certain they were from Belgium as the ribbon round the choc box said Bradbury's. I think (in their terms/conditions) they do state that they withheld the right to substitute certain items. Overall -- once the package arrived and opened; it does look like a nice gift. I enjoyed all the food especially the Bradbury products. Delicious. I had ordered "BRADFORDS JUST FOOD MRS BRIDGES GIFT BOX". Now, whilst I do think a FEW things on the website need 'tweaking' -- the main thing for potential customers to know is that ---- the delivery date you choose [for international deliveries] isn't necessarily the delivery date [so allow a few EXTRA days when selecting). However, for UK deliveries, the day you choose is the day delivery is made. Tracking is available. I had to request this from Customer Services because the 'link' showing on the website doesn't work. Once they sent me the tracking info from UPS -- I could see what was happening with deliveries both - internationally and in UK. As I said, I just think a few things need 'tweaking'. I recently ordered 3 hampers in total from Bradburys (one UK, two International). I had never ordered a hamper from any company before. It was my first time. So I was excited at receiving the item; and (as I've said) overall I am pleased. One international recipient was also very pleased. (The other package still to be delivered).

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“DO NOT USE - WORST SERVICE EVER!!”

★☆☆☆☆

written by Iona1985 on 09/11/2015

I ordered a birthday hamper for my mother. I was told it would arrive between 9 and 5pm. It did not arrive. I called the office, a very rude woman answered who then put the phone down on me when I kindly asked when my hamper would arrive. I then rang again only for her not to pick the phone up! A note was left on a nearby gate (not my mum's house) the following day and we went to collect our goods. When we trudged down to the post office the hamper had all the wrong goods in it! I emailed and of course received no response or apology. No idea how they are still in business when their goods are supposed to make people feel better not worse!

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“Amazing value for money”

★★★★★

written by Katie473 on 26/08/2015

Having read all other reviews I was a little skeptical about using Bradford bakers. However I cannot fault the service at all and am more than happy with what was provided! I constantly received emailed updating me on the tracking of my order etc. Additionally the balloon I ordered was out of stock but I obtained a phone call immediately to chase this issue and change my selection- great customer service which I cannot fault! The cake and balloons very delivered on time and ii received an email an hour before delivery to co from that someone would be there to pick it up. I was given all of the delivery man's details in case of any issues. Bradford baker's helped in making a very happy birthday boy :)

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“DO NOT USE - SENDTHEMBALLOONS.COM”

★☆☆☆☆

written by on 19/08/2015

0 star rating for these people who operate an on-line balloon, hamper and gift service. I was totally ripped off by them and their Customer Service is disgraceful. They initially reply to your email indicating a 24hr response but then just ignore you after that. If you call the poor girl employed to answer the phone just repeats herself over and over stating that there is no-body in the office. I ordered balloons for my daughter's 18th, what turned up was 100% not worth the money. Total rip-off and ruined the surprise. I have their address, next step is to call round in person for my money back.

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“NO, NO NO don't order from Bradfords Bakers!”

★☆☆☆☆

written by AngelinaPearson on 18/08/2015

this company is disgusting, all I'm going to say is there was a very upset 9 year old girl the day before her birthday party!... This was in June, and even now this company are dodging my emails, calls and skulking in the shadows! What a disgrace, please think long and hard before you order from Bradfords Bakers, in fact do not think about it at all, there are plenty other cake companies to order from!,, Upset mother!

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“Awful and worse customer care!”

★☆☆☆☆

written by Amberlew on 28/04/2015

I have been asking for a refund since the beginning of April for an order that failed to be delivered. Fast enough to take a payment but abolutely awful at responding. My delivery was for cupcakes for a birthday and the answer I got was "I'll just have to leave it cause I can't find the address" since then I have been promised the delivery would be rescheduled, I have even given the recipients contact number but even he said no one has called him. I'm so angry and disgruntled by the whole service or lack of service more to speak! Never ever place an order from here! Trust me you will regret it!!!!!! Delivery due on 08/04/2015 it's now 3 weeks since her birthday and they still haven't refunded me! Absolute joke of a company!

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“chritmas tree biscuit jan.214 instead of 215 cake stale ”

★☆☆☆☆

written by foolscap on 31/12/2014

complete rubbbish who uses perculated coffee these days if it was not for my nan who ordered it for christmas for us i would take it to traders standerd.

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“Terrible”

★☆☆☆☆

written by qlWelch20 on 24/12/2014

I ordered a children's gift basket but received 4 or 5 boxes with a burst balloon. Also previously I ordered a basket the same I did receive it the first time but with no biscuits?

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“Please do not use - I got refunded via credit card...”

★☆☆☆☆

written by Walterq500 on 23/12/2014

"Let down, dishonest, dont use". This is my experience- I ordered a Christmas hamper to be delivered on the 19th Dec to Italy. The money left my credit card account within hours - confirmed by bank. I received a confirmation from the company that the order had been placed. From the 18th Dec onwards, as the status of the order was still 'processing' I tried to contact them. The telephone service explains that operators are busy and directs you to a voicemail which is full - and thus a message can not be left...since the 18th!!! Also since the 18th, there has been no response to email questions despite an automatic email saying they will reply within 4 hours. I've since spoken to my credit card company to organise a refund and I will be speaking to Trading Standards. Till mid 2013 the brand had shops but they went into recession....clearly they have not learnt the value of customer service. Please do not waste your time with Bradford Bakers.

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“Christmas Hamper”

★☆☆☆☆

written by AngelaMorris on 22/12/2014

Ordered a hamper for my father's present in November to be delivered on 22nd December. Had an email on 16th saying it would be delivered. Have received a text from DPD this morning saying they can't deliver as Bradfords have not sent it!!! Bradford's are now shut for Christmas! I have called my card company to cancel the payment and would never recommend or use this company again!!! Their service doesn't evern rate 1 star!!

Yogita's Response to AngelaMorris's Review

Written on: 23/12/2014

I have had the same experience.
Please do not order from this website.
It is very disappointing.
Rubbish service - should report to trading standards.

Y Aggarwal

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“DO NOT USE .”

★☆☆☆☆

written by Ben371 on 17/12/2014

I ORDERED A GIFT HAMPER TO BE SENT TO THE U.S.A ON THE 17 TH DECEMBER ,ORDERED THE 26TH NOVEMBER SO PLENTY OF TIME ACCORDING TO THE SITE. WHEN I LOGGED INTO MY ACCOUNT ONLY TO BE TOLD I HAD PLACED NO ORDER.SENT AN EMAIL AND WAS GIVEN INSTRUCTIONS ON HOW TO ACCESS THE ACCOUNT ?? CALLED CUSTOMER SERVICE ONLY I THOUGHT TO BE TOLD WHAT INFO WAS IN THE EMAIL I HAD SENT,SHE COULD ONLY SAY GOING TO U.S.A AND MY FATHERS NAME , iF SHE HAD ALLMY INFO U ON SCREEN SHE SHOULD HAVE BEEN ABLE TO CONFIRM ADDRESS ECT. ALSO AS TOLD MY EMAIL WAS WRONG,IT WASNT. I AM APALLED,THIS IS SO IMPORTANT TO ME THAT MY FAMILY RECIEVE THERE GIFTS ON TIME AS WE DONT SEE EACH OTHER AT XMAS.I HAVE CONTACTED MY BANK WHO WILL THEY SAID PURSUE THIS. I ALSO INTEND TO CONTACT WATCHDOG.

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“If I could give them no stars I would!! ”

★☆☆☆☆

written by emsielehanne on 17/12/2014

I placed a large order for several colleagues all over the country. They were all due to be delivered today before twelve so that everyone could enjoy them at their Christmas parties. Out of the six orders NONE have arrived! I have called over thirty times but I am just put through to an answer machine which is already full so I can't leave a message!! I really wish I had read the reviews before placing the order. They all still say "Processing"! Utterly appalling service, none existent customer services and I will never use these people again. I'll send them a link to this website so they can read some real reviews as opposed to the cherry picked ones they put on their website!

Emsielehanne's Response to emsielehanne's Review

Written on: 17/12/2014

I also placed the order well in advance!

Reply to this comment
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“NOT WORTH THE EXPENSE! ”

★★★☆☆

written by Humphriesrm135 on 17/10/2014

I purchased 9 chocolate cupcakes for £30 as a gift. I didn't know which it would include as the website showed selection of chocolate cupcakes that they would put in and they all looked amazing so I didn't mind BUT turned out looking like something a CHILD decorated! I didn't see any that was advertised and NO WHERE NEAR THE STANDARD they advertised! SO NOT WORTH THE £30! This was next day delivery before 12pm which was great when I only ordered the day before. I was also able to track my delivery and know when it had been signed for complete. BUT the package wasn't delivered carefully and could tell the box had been thrown around!

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“A lovely thought but terrible idea!”

★☆☆☆☆

written by FabianCarroll497 on 23/08/2014

A friend of mine sent me a Bradfords Bakers flower basket with cupcakes for my birthday. Was a lovely idea really original (well I hadn't heard of it). However.....the box had no "Keep Upright" or "Fragile" notices on it and had obviously been tossed around. The flowers were OK, there were giant airbags keeping them in place so they were fine, but out of the 6 cupcakes (packed in a cupcake box) only 1 was upright and the other 5 were upside down, icing everywhere. The basket bouquet was about the size of 2 hands side-by-side and whilst being pretty there was probably no more than £8 worth of flowers used on it and there is hardly any stem length so I don't expect them to last long. The cupcakes may have looked pretty when they left but it was heartbreaking to see them so splattered. The cakes themselves were quite dry so you need to have a cuppa nearby. When I looked on the Bradfords website I could see reviews but couldn't put one on. My friend would be heartbroken to see what was sent to me so I can't tell her, but I hope my review can stop someone else wasting their money.

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“Order did not arrive and did not refund DO NOT ORDER”

★☆☆☆☆

written by star124 on 18/08/2014

I placed an order for a birthday gift. I asked the birthday recipient to wait in all day as I had paid for the delivery to be on that day. I called Bradfords and they ensured me the delivery would arrive. Nothing arrived and the poor person who could have gone out on his birthday instead waited in for an item that did not arrive. I called for a refund and chased them non stop. No refund. I got tired of chasing them. Do not order from them.

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