Specsuperstore Reviews - www.specsuperstore.com

★★★★★
4.7 / 5
94% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★★

“Third Pair Excellent Service”

Written on: 09/07/2014 by pyBerry217 (1 review written)

Just ordered and received my third pair of prescription glasses from spec superstore, and they have not let me down again. They didn't have the frame I ordered in stock, but immediately let me know and kept me informed throughout. Unlike other companies I have dealt with online, they keep in touch and if any problems arise let you know immediately. The glasses arrived well within the time-scale they quoted. They even upgraded my coating as a gesture of goodwill for the wait. I will most… Read Full Review

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★★★★★

“Fantastic buying experience!”

Written on: 10/05/2014 by Leslie282 (1 review written)

Ordered a set of Carrera prescription sunglasses from Specsuperstore and they didn’t have the model I wanted in stock however they offered alternative colours at a discounted price and delivered in record time before my holiday! They maintained great comms throughout the transaction and kept me informed all the way regarding delivery. Fantastic service!… Read Full Review

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★★★★★

“Top notch service and products”

Written on: 12/10/2013

I ordered my 6th pair of frames in 5 years from Specsuperstore yesterday and would never shop anywhere else for them. I do ask for a price match each time which has always been granted without hesitation. If anybody is in doubt over buying online, just make sure you have an idea of the frame dimensions you need and you can't go wrong. The first few pairs I bought were probably not quite the perfect fit but I know the right dimensions now and always look forward to buying another pair. I used to… Read Full Review

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★★★★☆

“Good value glasses”

Written on: 10/08/2013

I bought a nice pair of Vogue glasses from Specsuperstore. Took a while to arrive due to trouble getting hold of the frame, but once they did arrive the prescription was bang on, looked really good and they were good value for money. I did develop a problem with the lens coating, but this has been resolved so all is good. Rowan the proprietor is really helpful… Read Full Review

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★★★★☆

“Very nice glasses”

Written on: 08/08/2013

I purchased a really nice vogue frame from Specsuperstore having been unable to find it elsewhere. It did take some time to arrive due to supplier issues, communicaiton about this could have been better but due apologies were received. The prescription, when I received my glasses was bang on. I did experience some problems with the coating on the lenses but this has been satisfactorily rectified and I am very happy with my glasses… Read Full Review

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★★★★★

“Awesome Eyeglasses & Sunglasses!”

Written on: 19/07/2013 by jsarah207 (1 review written)

I'm a huge Ray Ban fan and this time decided to buy my new eyeglasses online after hearing of the big savings that can be made. I tried specs superstore after looking at their great selection of Ray Ban eyeglasses on there store. I had one set of eyeglasses and some prescribed sunglasses which I got a discount on for buying the 2 pairs. Their email support was very helpful along with their guides to entering my strength from my eye doctor. They arrived yesterday after 12 days and they are… Read Full Review

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★☆☆☆☆

“I had to wait a month longer delivery time than stated...”

Written on: 19/07/2013 by Johan123 (1 review written)

I had to wait a month longer delivery time than stated on homepage. We were informed that there were problems with the suppliers in Italy. I had an optometrist (who was not from specsuperstore) provide me with a prescription. I provided this to superspectore and when I got the glasses back things didn't look right when I looked through them. It turns out that the prescription I had been given by this optometrist incorporated a cylinder power which I have not worn before, causing difficulty with… Read Full Review

Specsuperstore's Response to Johan123's Review

Written on: 22/10/2013

Hi Mr Widell,

Thank you for your feedback. Further to your contact with us we have to point out the main issue with the problem you were experiencing - your vision. As we discussed at length, you are mainly a contact lens wearer and the glasses you had made up were to give your eyes a break at evenings. You confirmed that your contact lenses are of a spherical correction where your glasses prescription incorporated a cylinder power of which your Optometrist prescribed. You described that images were 'slanting' which is one of the characteristics of not being used to a prescription with a cylinder correction after wearing contact lenses for such a long time.
We have advised you on numerous occasions to go back to your Optometrist to have your prescription checked which you have declined to do on every occasion. We also advised you to try them on for a few days permanently to see if the astigmatic correction resolved itself which in 90% of cases does work. We did not carry our your eye examination as this was done in Sweden so we can only go on the information submitted to us when placing your order, which we did in good faith. We have also tried to help and advise you of the problems you were experiencing which your Optometrist should have explained.
Unfortunately there was a two week delay with your frame due to stock issues with our suppliers. Unfortunately this situation was totally beyond our and their control. The frame you ordered is only available in one size which we did advise you of and you accepted.
You have advised us of your plan to return the glasses, which haven't yet been received, and we agreed that your account would be credited. You have had the glasses some six months since they were delivered.
We sincerely apologise about the slight delay with your order but the real problem stems from your prescription which we have advised you on numerous occasions to have your eyes re-examined. The glasses were made up to the exact specification you provided when placing your order. We can only help you further if you have your eyes re-examined to check the values of your prescription from the values you entered when placing your order.

We are still awaiting the return of your glasses and have asked you on numerous occasions to provide us with delivery details of the postal system you used and tracking details. These still haven't been provided after several requests from Customer Services.

Kind regards,

SpecSuperstore Customer Services

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★★★★★

“EXCELLENT PRODUCT AND SERVICE”

Written on: 03/07/2013

AFTER CONTEMPLATING FOR A NUMBER OF WEEKS WHETHER I SHOULD PURCHASE ME NEW GLASSES ONLINE OR NOT, I DECIDED TO GO AHEAD WITH SPECECSUPERSTORE. MY FIRST REASON FOR CHOOSING THEM WAS THAT THEY HAD A PHONE NUMBER WHICH THEY ANSWERED AND WERE EXTREMELY HELPFUL AND INFORMATIVE WHEN CHOOSING MY NEW GLASSES. I PHONED ON MANY OCCASION AND WAS ALWAYS GREETED BY A FRIENDLY VOICE WHO HELPED ME TO FORGET MY CONCERNS AND ORDERED A GREAT PAIR OF PRADA GLASSES WITH THIN LENSES AND SUPER ANTI GLARE COATING… Read Full Review

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★★★★★

“Excellent Customer Services and Helpfull Staff”

Written on: 02/05/2013

After struggling to order my glasses using my tablet device I phoned specsuperstore to advise me on how I could order. The lady on the phone gave me a great deal of advice and help and talked me through the whole process and put the order through for me over the telephone. As this was my first purchase online for glasses and my first vari focal lenses I wanted to get it right. The glasses arrived within the timescales the lady gave me and are wonderful. I went for transition lenses which are… Read Full Review

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★★★★★

“Brilliant Glasses and Saved Money!”

Written on: 12/03/2013

I ordered a pair of new driving glasses online last week and was presently surprised at how fast they arrived. I selected the upgrade pf anti glare lenses due to the purpose of my glasses and so far this has been a huge hit as they have been brilliant with the on coming glare from the head lights. Ordered on Monday morning an delivered Friday afternoon. Saved over £100 compared to the opticians quote and couldn't be happier with me purchase. Over all great staff and great prices but most of… Read Full Review

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★★★★★

“BANG ON”

Written on: 30/11/2012 by russler (1 review written)

First off I would like to say I have never ever wrote a review but due to how happy I am with specsuperstore I thought it best. I went to get glasses from somewhere I have used a number of times and was set to paying the £276 it was going to cost for the frames I wanted and they where going to give me a pair for free, grate I thought then come the from that range only so ended up picking a pair that to be fair I did not like that much but there going to be free I am telling myself and my mrs… Read Full Review

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★★★★★

“Best Service for an Online Optican”

Written on: 30/11/2012 by zzclarzz (1 review written)

Having recently had my eyes tested and being shocked at home much glasses and lenses were on the high street I decided to look online. To my surprise there were many online retailers selling the same products at much lower prices. I chose to use specsuperstore as they were very competitive, had good online feedback and a phone number that someone answered when I called. The glasses and lens combination I chose would have been over £125 more if I had gone with the high street chain I visited… Read Full Review

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★★★★★

“fantastic product and service”

Written on: 28/11/2012 by sj82 (1 review written)

I have received my glasses today from specsuperstore, which are a complete hit. Ordering glasses online can be a stressful thing, but the helpful staff at specsuperstore made it very stress free. Checking stock accurately and helping me with my prescription were two of the things which they did for me. The frames are fantastic a huge choice of designer frames to pick from and I have chosen the perfect one. I would recommend them highly due to their friendly service and quick turn around… Read Full Review

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★★★★★

“Fifth order and excellent service as always!”

Written on: 16/11/2012

Having dealt with specsuperstore now on five occasions I think it only fair to writ a review. The ordering process from start to finish is very simple. I like to haggle and they have price matched my orders on all occasions if they were not already the cheapest. Knowledgeable friendly staff who don't change, I speak to the same lady everytime. Always keep me informed every step of the way. Over all fantastic communication product and service… Read Full Review

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★★★★★

“Excellent service and product”

Written on: 02/11/2012

I ordered a pair of rayban glasses as they were £50 cheaper online than in the high street store I visited. I received them within 7 days of ordering as promised by the customer service representative I spoke to quoted, and they were perfect, brand new frames and lenses and a high street voucher for £40 off a case of wine. Excellent staff, product and customer service. Would highly recommend this company for their warm and friendly service which is not always found with online retailers… Read Full Review

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★★★★★

“Brilliant service”

Written on: 09/10/2012 by Hild (1 review written)

I ordered a pair of Tiffany reading glasses. I was apprehensive ordering expensive glasses online, without trying them on, also not sure how the prescription would work. I added my prescription details to the order form and held my breath. I received the glasses promptly, using a courier, that kept me informed of the delivery day and time, and I was able to change the day of delivery simply by pushing a number on my phone. However when I tried them on, my fears seemed confirmed, as the… Read Full Review

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★★★★★

“Massive Savings - And I Mean Massive!”

Written on: 07/10/2012 by queenlucy (1 review written)

I've unfortunately had to wear glasses all of my life but nowadays they are a fashion statement which is all the better. I have a high optical strength which has always made me conscious of wearing glasses but with new technology in going to the opticians there are more options available to consumers but with a hefty price tag. I was quoted £625 from my optician who I have been with since I was 13. This was a Dior frame with 1.74 index lenses. I was concerned this time by the price so went… Read Full Review

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★★★★★

“Flawless”

Written on: 07/10/2012 by joycegreen (1 review written)

After searching high and low for an optical outlet to reglaze my Cazal sunglasses I came upon this website who offer a reglazing service. No one would touch my sunglasses for reglazing as they said "it wasn't possible" due to the lens curvature. I sent the glasses to specsuperstore and was then called by their optician who was extremely helpful and said although it would be difficult it could be done. A week later and I have just received them back and they are flawless. The workmanship gone… Read Full Review

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★★★★★

“Beautiful Prada Glasses”

Written on: 07/10/2012 by KatyHamnett (1 review written)

Excellent quality glasses and very helpful and knowledgable staff. Delivery was as advised to the hour with Interlink and the lenses are of the very highest quality - better than any I've had before with their top anti glare coating. Best of all I saved over £150 compared to Vision Express so a very happy customer! Highly recommended… Read Full Review

Rachy_'s Response to KatyHamnett's Review

Written on: 16/11/2012

A little suspicious that three reviews were written on the same day praising the same things all by 'users' who have only submitted one review don't you think?

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★★★★★

“Best Service Online”

Written on: 18/09/2012

I ordered a pair of prescription sunglasses from specsuperstore and they arrived yesterday and I can not tell you how pleased I am with them. Having being told by two other companies that I would not be able to have my prescription added to the frame but specsuperstore assured me I could. They cam well within the quoted timescales and I am more than happy with the result. The quality of the lenses is 100% and for the saving of over £100 compared to the high street, the savings were… Read Full Review

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