Wholesaletrains www.wholesaletrains.com Reviews

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Average Ratings for Wholesaletrains www.wholesaletrains.com

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2 Reviews For Wholesaletrains www.wholesaletrains.com

  • Guest 16th Dec 2009

    Reviewer rating: 1 stars


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    What a horrible experience. I ordered a Polar Express set for my son's christmas, once having placed the order I was re-reading the return policy and was uncomfortable with it. I then called their customer service to cancel and the supervisor told me that in the event something was defective, they would take care of it immediately. I recieved the set and it was defective. When I called back, I was told by the supervisor that this was my problem, and when I asked to talk to her boss, I was told that was impossible and unlikely that they would call me back. So, I contacted Lionel and they set me up, but after receiving the replacement from lionel, it became obvious that the set they sent me was years old. What a horrible experience and horrible customer service. Do not deal with them.

  • Guest 14th Jul 2009

    Reviewer rating: 1 stars


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    Routinely lists hard to find items, especially Lionel Trains, as in stock getting you to order. Weeks later Wholesaletrains will state that the item is back ordered and that they do not know when it will be in (cannot even guarantee that it will be). Then, they happily cancel order but charge you a 7% cancellation fee. I believe their main source of profit is cancellation fees.