Wholesaletrains www.wholesaletrains.com Reviews

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Wholesaletrains www.wholesaletrains.com

“Buyer Beware”

Written on: 23/01/2013 by bobkatgifts (1 review written)

I have encountered a lot of Online companies that have less than stellar customer service. However, Wholesale Trains takes 'customer beware' to a whole new level. They absolutely refuse to tell you what your shipping charges are in advance of/or while placing an order. When you recieve a confirmation of shipping - the costs are totally in the ozone. I called customer service within an hour of getting a shipping notice. There response attitude was than terrible. The box was still in their... (read more)

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“Wholesaletrains hates you.”

Written on: 26/04/2012 by kilgore_trout

Just my experience. I ordered a Great Planes micro F-86 and some spare parts for my Sbach. Everything was in stock, with the friendly "usually ships next day" next to it. Not so much. 8 days after placing my order, I called, and the person I talked to assured me that it would go out that day. The next day I called, and was told it hadn't shipped. I requested they cancel my order, because really, they don't deserve my money at this point. I was told that I could not cancel because it was... (read more)

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Wholesaletrains www.wholesaletrains.com

“It may Be Best to Pick up IN STORE... if you can.”

Written on: 03/01/2012 by Rotabrecords

I found this store online, As most people do, because they do have lower prices than anywhere else. That being said, after placed the order on the webpage. I received an email with 2 phone numbers to call if I had any question on the status of my order. One number was "NO LONGER IN SERVICE" and the other was BUSY.. After a few calls later they said my order would be able to be picked up in a day or two. When I finely was able to pick it up I went to the store and was impressed by what they... (read more)

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Wholesaletrains www.wholesaletrains.com

“What a horrible experience. I ordered a Polar Express...”

Written on: 16/12/2009

What a horrible experience. I ordered a Polar Express set for my son's christmas, once having placed the order I was re-reading the return policy and was uncomfortable with it. I then called their customer service to cancel and the supervisor told me that in the event something was defective, they would take care of it immediately. I recieved the set and it was defective. When I called back, I was told by the supervisor that this was my problem, and when I asked to talk to her boss, I was... (read more)

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Wholesaletrains www.wholesaletrains.com

“Routinely lists hard to find items, especially Lionel...”

Written on: 14/07/2009

Routinely lists hard to find items, especially Lionel Trains, as in stock getting you to order. Weeks later Wholesaletrains will state that the item is back ordered and that they do not know when it will be in (cannot even guarantee that it will be). Then, they happily cancel order but charge you a 7% cancellation fee. I believe their main source of profit is cancellation fees. (read more)

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