Bought a great car, was promised a second key and upon greater inspection also realised one of the listed extras was not on the car. The whole sorry saga has resulted in numerous phone calls and 14 emails! Some of which I must say verge on intimidating. The final result of which is now a court claim. Also interesting to note that I am not the only one who had their part exchange value altered on the day you collect your new vehicle, seems to me to be a regular thing they do?? All in all, they appear to have nice vehicles, just badly let down by their non-existent after sales and unprofessional correspondence!

I would not recommend buying from this dealer, the customer service is simply non-existent… All they care about is you paying for the car, once that’s done, you won’t even get a smile… If you dare to be unhappy about anything you’ll be treated like an inconvenience… So I bought my Audi A4 not that long ago (it’s still under their 3 months’ warranty, which you don’t get in writing, you’re just being told it’s there – so pretty sure they would deny it if something would to happen), to be honest I got a good deal, which was 'accidental', as they priced the car incorrectly online, (in the end they committed to that price, which was the only OK thing about them). When I went to pick up the car, the process was really rushed, the sales man didn't even bother to say hello, some other guy just pushed the paperwork through… When I got to the car, it was still wet inside, clearly a rushed pre-inspection job, even though they knew I was coming… Before driving away, I've noticed the parcel shelf was missing, no one bothered to tell me this when completing the paper work, I had to go back to the office… Got told they will order one for me, as they don’t know what happened to the original one?! Finally got a replacement, in the wrong colour! Even though, I have called them to remind that it needs to match the silver/grey colour of the interior… There was no apology, or any reimbursement for the fact, that I had to go back and pick it up… When I told the sales guy this is the wrong colour he just ignored me and thrown the shelf into the car… I have pointed out before buying the car, that the breaks are pretty used up and will soon need changing, they said they will look at them and if that’s case, they will change them for me – guess what? Didn't happen… It’s been a while since I bought a car and hopefully, it will be a while before I need to buy my next one, but this is not how I remember customer service should look like. If you decide to get a car from these people, for whatever reason, just assume it’s like buying private, once you drive away you will not matter to them at all… The whole experience was terrible, staff rude and unprofessional.... Also, noticed they seem to be going by different names on few websites too (Prestige cars / my bcm & braunstone crossroads) simply avoid if you can :/

Traded in my old car for BMW trusted dealership once got car home the engine and radiator blew. They would not pick car up said I needed to take it to local garage even though it didn't drive and it wasn't covered under warranty. Rip off merchants completely they took no blame and I am currently asking for a copy of bill of sale for the vehicle and they are refusing to give me it ,as the copy I have got misplaced . Disgusting company do not use them full of rude and untrustworthy liars!

Bought my wifes car from here. Very dishonest regarding the condition of the vehicle and rude and agressive when this was queried. Ended up settling out of court. Don't be fooled by the glossy advert, as the reality is very different Not sure if they know what they are doing, or whether they are just incompetent at running a business.

I was attracted by a reduced price MOT test and took my Daewoo for them to examine. The car failed on brake performance which I found odd because the car drove and stopped really well. I am a very competent amateur mechanic and do all car repairs myself. On paying the MOT bill the bloke in the office looked absolutely gutted when I told him NOT to book my car in for repair, because I'd do it myself. His first question was "when do you want to book the car in?" assuming I wanted them to do the repairs. His reaction was suspicious and I smelt a rat. On stripping and examining the brakes, I found nothing wrong with them and submitted my car to a different garage for MOT a few days later. It passed with no advisories - no problem. I mentioned to the MOT tested the fact that it had failed at Braunstone Crossroads Garage within the week and he confirmed the brakes were fine. With the reaction of the garage staff, and the fact the brakes were not under performing I don't trust their integrty. Go elsewhere.

Bought a renault from this garage, never again!, when we went to pick it up it had not been valeted, and didnt even have petrol in it to drive it away. After a year of having this car, we took it for an m.o.t, and was told this car was dangerous to drive, it had that much wrong with it. To get it fixed it would cost more than we actually paid for the car! After ringing these up, they were very rude, and couldnt have cared a less. Someone needs to get this garage closed down, as the mechanics need re-trained!, and they all need some lessons in good customer service! Poor all the way!!!

I bought a car from the dealership. The place looked decent with nice cars and the website very professional. THIS WAS NOT THE CASE ONCE I HAD BOUGHT THE CAR AND PARTED WITH MY MONEY!!I didnt get the car insured until a few days after I bought the car home and when travelling to work and back (out of town) noticed that the clutch was sliping. I took it to my mechanic who looked at it and told me the clutch was on its way out. I was upset but not too worried since I had a 3 month warranty and bought fromna dealer so I felt safe that the problem would be resolved quickly. I COULD NOT BE MORE WRONG!!! I called the dealership the next morning and explained the problem. The manager who I spoke to just spoke to me like I was trash and dismissed anything I told him. He told me that it was MY FAULT for not picking up the fault when taking it for a test drive around the block??? He said I was not covered by the warranty and that the clutch was damaged due to my wear and tear??? I HAD DRIVEN THE CAR ONCE!! I felt out of my depth and quite frankly a bit frightened as a female as he was really aggressive in his manner, slamming everthing I told him. I told him that I would get back to him. I then called the warranty company and was told that my warranty was so basic it didnt cover most things?? What was the point of my warranty..it was not worth the papaer it was written on! I then noticed that the warraty expired within 3 months or within 3000 miles whichever came sooner. The ealer had stated that my mileage was 3000 less than what it actually was,,,this showed that my warranty had already been made void since it looked as though id driven it 3000 miles in the 6 days I had the car even though Id driven it once??!!I had to get this changed myslef by calling the warranty provider. I called the compoany reluctantly once more and explained the situation again. This time I had a little more to support me and tld the manager that I had consumer rights since he is a dealer! He now said that I should drive the car to him and after his mechanic had checked it and agreed that it need replacing he would replace the faulty clutch. however i would have to choose which i would want to pay for ...parts or labour because he was not paying for both?? A bit unfair really since I bought the car with the faulty clutch. He then went on to say that We had BEGGED him for a discount. Again I pointed out that it was bought as an agreed reduced price as many dealerships do anyway and in no way was it due to the clutch being faulty. Once again I felt cornered and told him that i would get back to him. I rang citizens advice bereau and was advised to write my concerns to the dealer. I could not send the email via the website so wrote to them instead. I included the relevant law,and my rights. I gave him 5 days to respond and wrote down all dates and times of my correspondence with him. I advised him that I would get quotes from 4 different garages with reports to show the cars faults and this would be invoiced to him. If I did not hear from him within 5 days I would take it legal. i used the following site to help me: http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Buyingacar-yourconsumerrights/DG_183047 I sent this by recorded delivery so that I knew he would definately receive this. I sent the letter on a Friday and received a call the next morning. He had read the letter and realised that I was serious about my car and its issues and would take it further. He could not fob me off. All I wanted was my car to be roadworthy, which I expected after buying from a dealer. He changed his tune completely and offered to replace the clutch incurring the cost of both the parts and labour. However he said I would have to bring the car up 75 miles. I was reluctant since i was wary of driving the car but my cousin offered to drive it up for me on the Sunday and I covered it with AA. HE tolds me that he would give me a Y reg courtesy car when I gave my 2005 plate to use whilst the repairs took place. He even said that he may swap the courtesy car with my repaired car after the work was complete. I did not want to make a fuss and agreed to compromise and drive up. On the day i also tok the mechanic with me just incase he changed his tune. However as we arrived onto the court he just gave us the keys and pointed at the "courtesy car. " Surely I should be given some documaentation incase I got stopped by the police?? WHAT DOCUMENTATION???WHAT DO YOU WANT???NOO!!!THEY CAN JUST CALL THE OFFICE!! this is the answer I received from the trader and at that tone!! We looked at the courtesy car, the front was damaged from the side, the seats were all smeared with mud and dirt and all the tape wires were hanging out. Surely he was not asking us to take this?? He said take it or leave it?? We had no choice but to take it since We had to travel home somehow 75 miles...The car had no petrol in it, He said theres a petrol station down the road on the right, help yourself...I was amazed at the attitude and ignorance...totally shocked. THE ONLY REASON HE GAVE ME A COPY OF ONE DOCUMENT WAS BECAUSE ANOTHER CUSTOMER WAS IN THE OFFICE! I pointed out that one of teh seatbelts was also ot working so I could not lock in my baby car seat. He said he would look at it. Monday late afternoon we were told that teh car was ready. It was fixed pretty quickly but they closed at 6 and we were unsure of the traffic and said we may be 10-15 minutes late. He said NO if its 6 and your not here then we will close we arent waiting around. We then had to wait till Tuesday to pick the car up and it was fixed. I was tol that the belt had bits in it and my ids had dropped those bits in there?? my kids did not yet even sit in thecar so this was impossible!! I was gobsmacked thata customer could be treated in such a way and why dealers think that tehy can get awa y with this kind of thing??? I do not advise anyone to buyt from this dealership and I amactually amazed that it is still running...reading some of the comments here (negative) they are definately what I camn relate to and I totally understand the attidude and rudeness and it is just not necessary. We are all adults and should act this way also. VERY BAD EXPERIENCED CAUSED ME ENORMOUS AMOUNT OF STRESS AND NO APOLOGY ....NEVER EVER AGAIN!!! IF I COULD I WOULD GIVE NO STARS!!

I bought an 8 year old car with 55k on the clock. within 2 months the gear box broke and cost over £1k to repair. when I rang them, they were rude, disrespectful and totally not interested. I no have no choice but to take legal action. Do not ever buy from this company - they are a bunch of clown shoes.

Please do not buy from this company. My engine blew within a few wks and they didnt want to know. Terrible. Please do NOT buy from them. RUDE, RUDE PEOPLE.

Terrible company.

Poor quality car, no customer service or sense of decency.

Do not buy a car form this company.

I would put no stars if i could.

Braunstone Crossroads ripped us off and have been continually rude to us when we phone to get our money back.

After two weeks it broke down and we were told that the car had an internal engine fault and the oil had leaked.

Everytime we have contacted them they have been dismissive and rude, they have no customer service skills and have no pride in their reputation. We are now taking legal action.

I would have been fine with them despite the state of the vehicle if they had simply just given us the money back.