The Champagne Company Reviews

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★★★★☆
4.4 / 5
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  • Quality of service

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  • Value For Money

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The Champagne Company

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Latest Reviews

★☆☆☆☆

“Appalling Customer Service”

Written on: 17/12/2014 by LornaPhillips (1 review written)

We placed order on 11th December 2014. To date, today 17th December 2014 still in processing. We have tried to phone on numerous occasions with no response. Their answering messaging service is also full. Have also sent two emails to Customer Service over 2 days with no response. We still have no idea when our order will be despatched. Extremely frustrating not being able to make contact with this company. I would not recommend… Read Full Review

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★☆☆☆☆

“Non delivery followed by non-existent customer service”

Written on: 17/12/2014 by Kennediy79 (1 review written)

I ordered more than £300 worth of champagne on a Thursday for Saturday delivery (by 12), paying the extra costs for the express service. The parcel was allegedly shipped to me via Citylink (probably the worst courier I have ever come across). It did not arrive by noon on the Saturday. I call Citylink where I get to speak to the most disinterested and incompetent call agent in a long time. He confirms the package hasn't even left their depot. Promises to get back to me after speaking to the… Read Full Review

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★☆☆☆☆

“The Slowest Company to Dispatch Orders at Christmas Time”

Written on: 16/12/2014 by Smileygirls (1 review written)

Please be aware, this company is very slow at processing and dispatching orders. 7 Working days was the maximum eta, looks like at the most I'll be hoping they'll meet that deadline. Ensure you order with plenty of time, I wanted to place more orders, but won't as I do not feel confident they can cope… Read Full Review

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★☆☆☆☆

“Beware of this company !!!!!!!!!!!!!!!!!!!”

Written on: 08/12/2014 by Richard_L1 (1 review written)

I ordered a bottle of wine for my wife's 40th Birthday there was a initial problem with the delivery address and so I had to collect it the day after from the couriers address, which was no problem when I arrived I was told there are too many parcels and would be sent out again. I waited in again no delivery when I returned again to the couriers they said it was broken/lost and a Saturday delivery would be arranged waited in again no delivery ! I ended up cancelling the order zero customer… Read Full Review

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★☆☆☆☆

“I would give 0 stars if it were possible”

Written on: 28/10/2014 by johncanarias (1 review written)

I ordered a bottle of Moet on Sunday, for a special birthday on Tuesday, and paid extra for delivery before 12.00. I received a confirmation e-mail, and assumed all would be OK. On the Tuesday the champagne did not appear at 12.00. At 5 p.m. I received an e-mail from them asking for a scan of my passport and a recent utility bill, or I had the option to call them to make a bank transfer. They had the whole of Monday to carry on this buffoonery, but they waited until Tuesday night, after the… Read Full Review

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★★☆☆☆

“"I am sorry to recieve your email" NOT "I am sorry for...”

Written on: 17/09/2014 by Lincoln446 (1 review written)

Like the previous reviews I was impressed by site, layout, selection and pricing. In my hubris I went overboard and placed a large 1st order for next day delivery (a premium service) trusting that the Champagne Company would deliver on the services described and paid for! They failed! I received a partial delivery. The 2 magnums of champagne I required for a party the next day did not appear. I found myself wasting an hour of my time jumping in and out of cabs to find suitable replacements… Read Full Review

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★★★★★

“Lovely Bubbly ”

Written on: 07/04/2014 by Greg3000 (7 reviews written)

Ordered 3 bottles of champagne in gifts sets with glasses. The website was easy to use. Was emailed a tracking number when the order was processed. The delivery was prompt and the contents was well packaged. Lots of bubble warp. I don't like the company logo on the boxes but its not really a problem. Nothing was broken or damaged. I would use them again… Read Full Review

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★★★★☆

“Good quick delivery shame about the box”

Written on: 16/01/2014

I ordered a Jeroboam of Lanson for Christmas. The order process was quick and easy and I was able to track the order all the way to my door. The product was quite well packed within a company logo cardboard box and then the wooden box was wrapped inside. Sadly the wooden box was a little battered and split. The bottle inside was fine and packed very well and the free card looked fantastic. All in all I was happy with my order and the service and would use them again, however I was a little… Read Full Review

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★★★★★

“Top notch service!”

Written on: 27/12/2013

I ordered a gift for my sister from the Champagne Company in July. Unfortunately I waited until the day before it had to be delivered to make said order and missed the official cut-off for next day delivery. I received an e-mail from the company noting that the item I ordered was out of stock. Picking up from my message that this is quite an important gift, they exchanged it for another similar item and ensured that the gift arrived right on time. It was the best customer service experience… Read Full Review

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★★★★★

“A WONDERFUL EXPERIENCE”

Written on: 25/11/2013 by champagne12 (1 review written)

Came across this website by chance looking for a particular item i had seen elsewhere and wanted to compare prices. Not only was The Champagne Company offering the best price but had the full range of items in this collection. The main item was purchased as a gift from my mum to me and i also ordered glasses to match. The purchasing process was simple, the items descriptions were clear. My items arrived the next day and i have to say the packaging was superb. It is not often i feel compelled to… Read Full Review

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★★★★★

“5 star Customer Service”

Written on: 11/11/2013 by Roger0102 (1 review written)

We ordered some matching wine goblets, champagne flutes, and cocktail glasses which arrived by timed courier 36hours later. Highly delighted, would recommend to anyone… Read Full Review

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★★★★★

“Immaculate quality and service.”

Written on: 24/08/2013

Always keen to try new brands, we ordered quite a varitey of different Champagne and also a pair of flutes. We have experienced other companies struggle to get an order of this nature to us quickly, but The Champagne Company delivered within 48 hours. Clearly they are well stocked. Not only was the packaging nicely designed and well suited to this style of product, the bottles were also well packed in generous amounts of bubble wrap. It was also nice to see that many of the bottles came in… Read Full Review

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★☆☆☆☆

“Poor after sales service”

Written on: 31/07/2013

Recently had champagne glasses delivered to a hotel I was staying at in London, they arrived quickly but when I opened the box I discovered that one glass was broken. I contacted customer service to report and their response was that it should have been checked upon delivery so there was nothing they were willing to do. I had explained when I ordered they were going to a hotel, if they expect people to check items on delivery then the delivery driver should have asked the hotel to check before… Read Full Review

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★★★★★

“Fantastic Service And Product”

Written on: 20/07/2013 by jamesmcnamee (1 review written)

Hi, I would just like to say thanks for the great service my mum and dad were very impressed with their gift. I will definitely recommend you to friends … Read Full Review

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★★★★★

“Informative, friendly and on time”

Written on: 11/07/2013

Purchasing for a charity fundraiser these magnums had to arrive on time - and they did (with plenty of bubblewrap to protect the bottle within the box). The ordering process (I phoned) was easy, friendly and backed up with email confirmation and plenty of stock. When I have a need to buy champagne again The Champagne Company would very much be my first call (and most likely my only call)… Read Full Review

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★★★★★

“Excellent Service”

Written on: 28/06/2013 by Review122 (1 review written)

I ordered a last minute bottle of champagne for a friends wedding, which required next day delivery. I am based in Australia and there was an issue with the bottle that I ordered being out of stock. Given the time zones it was 4am when the issue was noticed. However, Andy (one of the team) upgraded to an alternative but better bottle and sent an email to advise. The bottle arrived first thing the next morning and the bride and groom loved it. Thanks Andy, great work. Nathan… Read Full Review

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★★★★★

“Amazing highly recomend ”

Written on: 24/06/2013 by emmatyne (1 review written)

What a great company to deal with, ask to sepak to Andy he is very helpful. Very speedy delviery. Andy made a package up to suit my requiremetns all in all a great experience :-) Also helped me with a special idea for my F1 fanatic husband. Thank you once again Andy… Read Full Review

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★★★★★

“Brilliant service from start to finish”

Written on: 19/06/2013

The best price on offer for a great high end product. Ordered for next day delivery and was given a one hour time slot - arriving within 5 minutes of my time slot starting. Was kept informed throughout with regular emails. It was well packaged and genuine article, as I say for a very reasonable price compared with competitors. Now we just need to celebrate and enjoy it! Would definitely use this company again… Read Full Review

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★☆☆☆☆

“Customer Service Very Poor”

Written on: 16/06/2013

I am sure if everything goes ok they are fine however I judge a company by the way they respond when something goes wrong. They do not answer e-mails and when I rang they were not only unhelpful but also unreasonable in the solution offered. I would not use them again… Read Full Review

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★★★★★

“great company,fast delivery.”

Written on: 16/06/2013

ordered 11am 13/6/13 arrived 10.30am 14/6/13 super fast,easy to use web site,bottles well wrapped with bubble wrap,all in all one of the best buying experiences in 5 years of internet buying… Read Full Review

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