Zoom Rent a Car www.zoomrentals.com Reviews

★★★☆☆
2.9 / 5
79
52% of users recommend this
  • Value For Money

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Latest Reviews

★★★★★

“Great rental experience”

Written on: 28/07/2015 by Hernaj (1 review written)

The experience I had with zoom rental car was a positive one, the staff was great, the vehicle was clean and well maintained . In comparison with other car rental companies zoom beat the competitor rates. Service shuttle to the airport was fast and driver was very friendly. In conclusion if I needed to rent another vehicle it would be from zoom rent a car… Read Full Review

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★★★★★

“Awesome”

Written on: 27/07/2015 by ddhuntley (1 review written)

We had an amazing experience with this company they really seem to care about their customers. From the pick up to the drop off we felt they were very friendly and fast. They checked with our insurance company to make sure we had the proper coverage (we have never had anyone verify that before and were glad they did) It protects all of us. The car was the exact one we ordered which was really unusual, and they warned us about staying off of the toll highways and what the additional charge… Read Full Review

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★★★★★

“Impressed with service”

Written on: 27/07/2015 by Kira339 (1 review written)

A big thanks to zoom rental a car for helping me by providing the best car and best service in a very short time being busy season and on top of this being me first time hired in Canada. Bravo zoom rent a car… Read Full Review

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★★★★★

“Wonderful ,friendly service”

Written on: 26/07/2015 by Dithurbide (1 review written)

the 2 staff persons that served us were terrific. Sorry I cannot mention their names. With the Pan Am games in full swing the Zoom office was extremely busy. Staff were pleasant, helpful and very accommodating. From being picked up , to answering lots of questions , to smiling with extreme heat and impatient customers, our experience with staff was helpful and lighten our load. We will definitely not only use Zoom again , but will recommend to our family and friends. A huge thanks for a… Read Full Review

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★★★★☆

“Great”

Written on: 24/07/2015 by Enzor395 (1 review written)

A1 Thumbs up First time renting from this company no problems with, courthouse and friendly staff … Read Full Review

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★★★★☆

“A Satisfied Customer”

Written on: 23/07/2015

I first used Zoom Rentals last November and they had the best rates by far. The rates in summer are higher but still better than other companies. The service was excellent, the cars I had were great. Although off airport, the pick up and drop off went very smoothly. I will be glad to deal with them again and recommend them to a friend who doesn't mind the idea of it being off airport. Actually I was happy not to have to drive from and too the airport which is quite a zoo! Thanks for your… Read Full Review

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★★★★★

“Super friendly. Very efficient,helpfull and caring...”

Written on: 20/07/2015 by Hillwq389 (1 review written)

Super friendly. Very efficient,helpfull and caring people. One last thing, they provide very reasonable car insurance with great covrage, do not buy insurance from any other third party… Read Full Review

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★★★★★

“Great rental company”

Written on: 20/07/2015 by Constantdriver (1 review written)

I just left the Zoom rental less than an hour ago. Price was excellent, customer service people were warm and very friendly. The car I rented was clean, and worked very well. I have rented cars from Zoom for over ten years, and have always had good service. I Would recomend them without reserve. if you are coming from out of province, they will require you to prove with your own auto pack that accidents are covered on your insurance, so for the first time renter be prepared with that… Read Full Review

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★☆☆☆☆

“Drunk manager driving the shuttle”

Written on: 05/07/2015 by Ustrucker (1 review written)

My wife and I flew up from the U.S.A. Yesterday (July 4th) we didn't have a car reservation. So when we got to YYZ we research places and Zoom came out to be the cheapest. We called for the shuttle and few minutes later the unmarked van showed up with a man that stank of alcohol and cigarettes. We got back to the location and found that the driver is the location owner. As they're about to do up the contract this "owner" starts hitting on my wife right in front of me. Asking her to go out that… Read Full Review

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★★★★★

“Great customer service”

Written on: 04/07/2015 by SloaneMartin254 (1 review written)

I've been renting with Zoom Rent-A-Car for some time in the past and recently I used their services again after a long break. I was pleasantly surprised by the many improvements. First of all, the priced are reasonable and the vehicles are new, the car I got to rent was a 2015 model and had a back up camera, a nice feature and not that common from rental companies. Secondly, it all went very smooth with a shuttle, I made a call from the airport and a shuttle came in some 5-10 minutes... no… Read Full Review

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★★★★☆

“Very good experience”

Written on: 02/07/2015 by Annika181 (1 review written)

I have been here to rent a car on my birthday. The best gift i got from them is best service with even better price discount. I really appreciate them for considering when i am actually late while returning the car. I thought i might have to request them so much, but i was amazed when they considered it without any explanation from me. Very good experience :) thank you guys… Read Full Review

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★★★★☆

“A good experience!”

Written on: 29/06/2015

Quality clean, reliable vehicles .Helpful and accommodating staff service. Just what we needed. Thanks for a good experience… Read Full Review

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★★★★☆

“Great value, good service”

Written on: 25/06/2015 by spiral.grey (1 review written)

We've used Zoom three years in a row and have been pretty satisfied each time. There is a bit of a delay at pick up and drop off but it's understandable. The best value I've seen for car rentals in the area. We have saved hundreds on a week-10 day rental with Zoom. The cars are always in really good condition… Read Full Review

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★★★★☆

“I had a good experience with Zoom. I sustained some...”

Written on: 20/06/2015 by AnnabellaCox17 (1 review written)

I had a good experience with Zoom. I sustained some damage to the back of the vehicle while it was parking in a parking garage and they dealt with the issue quickly and efficiently. I would recommend them to anyone needing to rent a car in the GTA area… Read Full Review

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★★★★★

“Exceptional service, best rates”

Written on: 19/06/2015 by JavierGamino (1 review written)

Excellent service. I have been renting cars with Zoom Rent A Car since late 2012, and sometimes for long periods, and the service has been always very satisfactory. The have always provided me with quite new vehicles at really good rates. They have even awarded me several times with discounts for being a frequent customer. The staff is excellent, very friendly and professional. Their shuttle service from/to the airport works very well. I will definitely rent cars with them anytime I travel to… Read Full Review

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★★★★★

“Zoom rent a car was awesome!”

Written on: 05/06/2015 by Coxqs221 (1 review written)

We had a great experience when we rented a car from Zoom at YYZ. The staff was very friendly and knowledgeable!! We were given a brand new Honda Civic! They made sure that we had proper directions to get to our destination and warned us several times about the toll highway that we needed to avoid! We would absolutely rent from them again!… Read Full Review

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★☆☆☆☆

“Never go for Zoom”

Written on: 26/05/2015 by Amarisu7 (1 review written)

Worst service and long waiting time. Very arrogant customer service representatives. Big liar. Dont have good cars. While doing inspection at time of renting they will not note down all damages and will make so fast that you will not able to note it. At the time of reutrn they will ask for $$$$ to fix the same which was not done by you. Worst experience. Don't go for Zoom-A-Rent-Car. Please note they may look like cheaper but other charges will make costlier. Beware about this liar company. I… Read Full Review

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★★★★★

“Highly recommended to rent from”

Written on: 19/05/2015 by marrou (1 review written)

I have rented 3 times from this Zoom rental office at Toronto airport. I have never had a problem with their vehicles or service. All the cars I have rented were less than 1 year old with little or no mileage on them. You will not find a cheaper price from the airport. Pickup and drop off from the airport was quick. I would and have recommended this company to others. I hear lots of complaints about having to provide proof of insurance but I was told this the first time and it was not needed… Read Full Review

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★★★★☆

“Excellent Vehicle and Service”

Written on: 11/05/2015 by Andersonkn134 (1 review written)

The service was great and the car was in excellent condition and very clean. Everything regarding the rental and use of the vehicle went very well and the staff was professional and helpful. The only drawback was that the rental office is on Dixie Road, away from the airport, and about 30 minutes is needed to get from the terminal to the rental office using first the monorail and secondly a drive via their shuttle service… Read Full Review

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★★★★★

“Great car”

Written on: 09/05/2015 by zwMcIntyre1987 (1 review written)

I was pleasantly surprised when I got a 2015 Honda Civic to drive, with only 2000km on the clock. Service was efficient, and the car was a joy to drive. Got prompt service on how to get from the airport to the shuttle pick-up point, and got a quick drive back from the rental agency to the airport… Read Full Review

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