Zoom Rent a Car www.zoomrentals.com Reviews

★★☆☆☆
2.1 / 5
33% of users recommend this
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Latest Reviews

★☆☆☆☆

“Pathetic Service”

Written on: 11/07/2014 by rashesh20 (1 review written)

One of the worst costumer service representatives. Very rude and unprofessional to deal With. The customers trust the Customer service desk agents to disclose any and all service charges that you might incur before signing the agreement. This is used against the customer for levied charges later on. All other car rentals I've dealt with so far have always billed me the details and receipts of toll charges in Toronto which I've paid in full online past the rental rates. I see a service charge of… Read Full Review

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★★★★★

“I rate this company as 10 out of 10!”

Written on: 10/06/2014

I recently rented a car for a few days from Zoom, and I must say that the experience was first class! I was treated extremely well, from the pick-up at the airport to the return of the vehicle, which was a brand new Mazda. The employees were very professional and accommodating. I would not hesitate for a moment to recommend this car rental company to anyone!… Read Full Review

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★☆☆☆☆

“DO NOT RENT FROM THEM!”

Written on: 22/04/2014 by edegenova (1 review written)

Do not use this company. They make you sign a document that gives them access to your accounts and they go ahead and take monies. They are unscrupulous, unethical and do NOT have your best interests in mind. Someone hit the rental car we were driving. It was not our fault. The other driver AND their insurance company took blame for the accident. It is a no fault state. Meaning - their insurance pays for any damage. Regardless, they removed every dime out of our account. we are fighting right… Read Full Review

Adriennemayo91's Response to edegenova's Review

Written on: 02/06/2014

Hey there, I totally feel your pain as I am in the exact same situation right now with Zoom Rent-A-Car. Like yourself I too was involved in a no-fault accident with one of their rentals and the individual who hit me took the blame for the accident, and it actually happened the day you wrote this review! They did the exact same thing and were able to get $2000 from my account and I am currently fighting to get the money back as well. If you read this and have any advice for me I would really appreciate it and vice-versa! This is an extremely unethical and shady company and the manager has no concern for his customers, only lining his own pocket. DO NOT RENT FROM ZOOM RENTALS!!

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Edegenova's reply to Adriennemayo91's Comment

Written on: 02/06/2014

Sorry for your trouble. Yes, they are very shady. My insurance company couldn't believe they were in business. We fought it for a long while through the insurance company. They had trouble getting any information. We don't know if they had the car fixed through their insurance or were using our money to pay for it so they didn't have to go thru insurance. We did get our money back through the insurance company through a technicality. The contract you signed states that this "fee" is covering their deductible so our insurance company finally considered it a deductible and refunded it to us. All I can say is make your own insurance company work on it for you. I had to call regularly. What made it more difficult was that you are dealing with Canadian laws which are very different from US. Good luck.

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Adriennemayo91's reply to Edegenova's Comment

Written on: 02/06/2014

Thanks for your reply, unfortunatley I dont have a car of my own so I didnt have insurance of my own which led me to buy their LDW insurance, which was suppose to relieve me of any financial responsibility arising from any accidents, apparently not. I am in the process of going through consumer protection ontario to try and get my $ back and if that doesnt work im going to have to take it a step further! Im happy you got your money back though your one of the lucky ones, and I hope others read all the comments and reviews about this company because what theyre doing is unfair and they should be put out of business!

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★☆☆☆☆

“Zoom Rent A Car rip off”

Written on: 25/02/2014

Do not rent from Zoom Rent A Car. They have horrible business ethics and will rip you off if given the chance. Whether it's claiming your responsible for damage to the car after you return it. Or their favourite which is extra fees that you find out will be charged after they already have a $100 hold on your credit card. They will rip you off… Read Full Review

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★★★★☆

“My overall experience was very good. I arrived at...”

Written on: 06/01/2014

My overall experience was very good. I arrived at the airport on a cold rainy, miserable night. The pickup was quick, the service was very friendly and I would recommend them to anyone… Read Full Review

Edegenova's Comment

Written on: 22/04/2014

Do not use this company. They make you sign a document that gives them access to your accounts and they go ahead and take monies. They are unscrupulous, unethical and do NOT have your best interests in mind. Someone hit the rental car. It was not our fault. The other insurance company took blame for the accident. Regardless, they removed every dime out of our account. DO NOT USE THEM. DO YOUR HOMEWORK. DONT MAKE THE SAME MISTAKE WE DID. YOU WILL BE SORRY AND WILL BE FIGHTING TO GET YOUR MONEY BACK FROM THEM. OTHERS HAVE SUED. WE ARE ABOUT TO DO THAT AS WELL. FEEL FREE TO CONTACT ME.

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★★★★★

“Zoom is a good choice!”

Written on: 06/12/2013 by PrMartin (1 review written)

My entire experience with this Zoom agency was very positive - from the lady who picked me up at the airport to the staff at the rental counter! When the class vehicle I had reserved was not available I was given an upgrade to an almost new, very clean mini-van. The vehicle served my needs well. While the off airport location was not quite as convenient as those agencies located within the Pearson complex, nevertheless it was only a few minutes away in the Zoom pick-up van. The staff… Read Full Review

Edegenova's Response to PrMartin's Review

Written on: 22/04/2014

Do not use this company. They make you sign a document that gives them access to your accounts and they go ahead and take monies. They are unscrupulous, unethical and do NOT have your best interests in mind. Someone hit the rental car. It was not our fault. The other insurance company took blame for the accident. Regardless, they removed every dime out of our account. DO NOT USE THEM. DO YOUR HOMEWORK. DONT MAKE THE SAME MISTAKE WE DID. YOU WILL BE SORRY AND WILL BE FIGHTING TO GET YOUR MONEY BACK FROM THEM. OTHERS HAVE SUED. WE ARE ABOUT TO DO THAT AS WELL. FEEL FREE TO CONTACT ME.

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★☆☆☆☆

“In one word NEVER rent a car from this TERRIBLE company. ”

Written on: 04/12/2013

Never rent a car from this company, ever! I was charged $500 for so-called "breach of contract" by driving to Montreal. Afterwards, I read masses of online reviews in which customers were unfairly charged $500 by this company for "breach of contract" for any number of things no other car rental company would ever dream of doing. Don't even bother reading the fine print of the rental contract because it's unreasonable to begin with. TERRIBLE EXPERIENCE… Read Full Review

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★☆☆☆☆

“False claim experts”

Written on: 18/11/2013

They rent , then make up a claim..sell insurance and then tell insurance wont pay.. No they are not terrible they are in business of making false insurance claims… Read Full Review

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★☆☆☆☆

“thugs!!”

Written on: 06/11/2013

Terrible experience!! Never rent from these thugs! they wouldnt let me rent the car until i paid the CDW at outrageos prices! The CDW was clearly marked as optional on my policy and they didnt accept the insurance i had purchased for the rental period as they wanted to make money off me by selling me their CDW. After almost two months Argus has not replied to my complaints or apologised! People if you dont want your holiday to be destroyed DONT rent from these thugs!!! the car i was rented was… Read Full Review

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★☆☆☆☆

“Absolutely not”

Written on: 16/10/2013

Do not rent from them. The guy before me left screaming--they were charging him for an accident he hadn't had. I thought he was a hothead. Not so. I rented a car with unlimited mileage. When I picked it up, they said I'd be charged for anything more than 200 km. I say, "But it says unlimited here on the site. And here on the contract." No dice. It's 200 km and a hefty charge for any additional. There's also a sign on the door saying they'll give your car another inspection when you aren't… Read Full Review

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★★★★☆

“Zoom Rent a car”

Written on: 07/09/2013

Booked using a UK online agency. Reached Toronto International Airport (YYZ) had some difficulty locating their courtesy phone location and after about 2 hours of looking around and asking, managed to locate the courtesy phone and call them. A shuttle was dispatched to collect us from the Airport to their office. Once there formalities were quick and courteous. I was happy and VERY satisfied with my rental from Zoom I will be using them again when I am in toronto. Staff were courteous, quick… Read Full Review

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★☆☆☆☆

“BEWARE- UNSAFE VEHICLE, ALMOST KILLED US!!!”

Written on: 18/08/2013

This has got to be the worst experience I have had with any company. They gave us a car with faulty brakes and denied it all. I felt something was off and luckily my brother is a mechanic and came out to check the state of the car. He was appalled at the state of the car and that this company would actually rent this car out. To deal with these people have been a nightmare. Save yourself some grief and your life and rent elsewhere… Read Full Review

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★☆☆☆☆

“Do not rent from Zoom Rent A Car near the airport in...”

Written on: 07/08/2013 by JoeM2013 (1 review written)

Drivers beware! DO NOT RENT FROM THIS CAR RENTAL COMPANY!!! you are better off by renting from a more reputable car rental company. They will force you to buy the CDW (Collision Damage Waiver) or find any other venues to charge you more than what was quoted. They will also charge you "pre-authorized security charge" for $1,800 and after you return the vehicle, they won't cancel it. Do yourself a favour and avoid future headaches, just rent from AVIS, Budget, Hertz, at the end, you will be… Read Full Review

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★★★★★

“Good company to rent from ...”

Written on: 29/07/2013 by dqs71 (1 review written)

I had rented from Zoom a few times in the past. My friend was the one who recommended me to try them. Recently when my car was in the shop, I called them up for a rental and I had a great experience while renting from them. The staff is friendly and helpful and they have new cars, which were always clean. I would rent from them again and have told my friends and family the same… Read Full Review

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★★★★★

“OUTSTANDING CUSTOMER SERVICE WITH GREAT VALUE”

Written on: 27/07/2013 by ALINGS (1 review written)

OUTSTANDING SERVICE &GREAT VALUE Mr Sahota, I would like to take this opportunity to thank you and your superb team on providing us with a very clean,good and reliable vehicle. Your staff at Zoom is very courteous and extremely professional..and they definitely need to be commended on a great job well done. Your company most certainly has very good vehicles at an excellent price. Great Job and keep up the excellent work, Mr Sahota. Thank you Gary Y… Read Full Review

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★★★★☆

“Repeat Customer For Years Now.”

Written on: 13/07/2013 by D.L.Bolton (1 review written)

Having been a repeat client on numerous occasions, with Zoom Rent-A-Car Mississauga for the last seven years. Whether it be a 12 passenger van, a minivan, mid-sizes, or compact cars all vehicles have met my expectations depending on the situation that was applicable at the time. All vehicles proved very dependable, as never a problem was experienced in the seven years of being a client. The staffs are all very friendly and interested in making your rental experience a pleasurable one. I have… Read Full Review

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★★☆☆☆

“Not so great vehicle state”

Written on: 18/06/2013

We rented a 12-seat van from Zoom Rental. It seemed pricey but not too many offers a full-size van so we took it. Initial inspection went well but when I did my own inspection later, I realized that the wipers were torn (lots of forecast rain) so I had to replace them before the trip! You should be wary of this! Also, when I checked the fluids, the coolant on the van was below the minimum. I had to fill it, just to be safe. In conclusion, you should do a THOROUGH inspection before taking it… Read Full Review

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★★★★★

“Best Van Rental Experience”

Written on: 17/06/2013 by ExCanadian (1 review written)

From Manpreet booking my reservation, through the shuttle service from the airport, rental desk, returning the vehicle, and the shuttle back to the airport, everything went off without a hitch. Since they are one of the few companies that rent large 12 passenger vans, I fully expected them to not be too customer service oriented. It was exactly to the contrary. I felt like my business was appreciated, the pricing was competitive, all charges were clearly explained with no hidden surprises, and… Read Full Review

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★★★★★

“zoom is great”

Written on: 11/06/2013 by sammy13zoom (1 review written)

good rates nice people nice cars does not get any better than that… Read Full Review

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★★★★★

“Zoom Rentals treated me Great !”

Written on: 16/05/2013 by boo-gee (1 review written)

I'm confused by the review before mine. I rented a sweet Mustang convertible for the whole week and only cost me $600. Sure I had to put a $1,000 deposit but that's pretty much a standard with any premium or luxory car rental. They told me all this in advance over the phone before I even landed in Toronto. Plus it a sweet ride ! Sure a little nick here and there but the guy who checked it wrote it down on the sheet and believe me this thing was a joy to drive around Toronto in. The staff… Read Full Review

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