118Golf www.118golf.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Very bad experience & poor customer service”
Written on: 22/04/2013
I ordered a dozen personalised golf balls from this company and received a confirmation email saying delivery would be 3-7 working days. 9 working days later, I had heard nothing so called them. They said they couldn't fulfil my order because you had to order 3 dozen and I had ordered just 1 dozen. There was an offer of "Buy 3 get 1 free" advertised on the site at the time, but nothing indicating that it wasn't possible to buy them individually and I placed the order online for 1 dozen... (read more)
★★★★☆
“Great Buying Experience”
Written on: 07/09/2012
Read a number of reviews that said how poor 118golf.co.uk was but I did not experience this at all. Good communication and I am really pleased with my product supplied (read more)
★☆☆☆☆
“Order new goods and recieved second user goods”
Written on: 31/07/2012 by BlueLegend (1 review written)
Order 2 items 2 weeks ao with promised 7 day delivery. 1 item still not in stock and the other item arrived today which was not in orignial box and has clearly been used before. Clearly a bunch of bandits who want to rip everyone off. I will be reporting these to my credit card company who will chase them fro a refund. DONT USE (read more)
★☆☆☆☆
“WISH I HAD READ REVIEWS BEFORE ORDERING”
Written on: 12/07/2012
Ordered Wilson lightweight bag on 30th May in good time for hubbys birthday, and golfing holiday, birthday and holiday both long gone, still no bag. Several emails later, told bag not in stock, would I like alternative or a refund, I opted for refund, but had to keep reminding them, they did apologise, saying they would "Try to push it through" after several more mails they did finally "Push it through"!! and I got the refund to my credit card on 12th July. The most frustrating thing about... (read more)
★☆☆☆☆
“FAKE COMPANY WHO TAKE MONEY DONT SUPPLY GOODS”
Written on: 21/06/2012
DO NOT BELIEVE THE GOOD REVIEWS THEY ARE DONE BY THE ROBBERS WHO HAVE TAKEN MY MONEY, MY GOODS WERE PROMISED IN 3-7 DAYS THAT WAS ON THE 8TH JUNE HERE WE ARE ON THE 21ST I HAVE GOT NEITHER MY GOODS OR MY MONEY THERE ARE NO PHONE NUMBERS AND MY EMAILS ARE BEING RETURNED SO CONTACT WITH THIS SO-CALLED COMPANY CANNOT BE MADE,MY MISTAKE WAS PAYING BY DEBIT CARD AND NOT CREDIT CARD SO I HAVE PROBABLY LOST NEARLY A HUNDRED QUID BE WARNED HAVE NOTHING TO DO WITH 118GOLF (read more)
★☆☆☆☆
“Customer Service”
Written on: 10/06/2012
Extremely poor customer service, will not reply to mails (read more)
★☆☆☆☆
“Awful, awful experience”
Written on: 23/05/2012
118Golf are, quite simply, the worst internet shop I have ever encountered. Not only do they not deliver items in a timely fashion (my order was delivered 3 months late) nor take any responsibility when what they send is not what you ordered, they do not communicate with you at all during the process and repeatedly ignore your emails and leave you with no other means of communication. I want to take this further as I have been trying to return the item for a refund for the last 3 months -... (read more)
★★☆☆☆
“A Mixed bag”
Written on: 16/05/2012 by SHumpy (1 review written)
Where to start with 118Golf.... First off the site is easy to navigate with plenty of items and the value on most items is very good. The bag I purchased was around the same price as every other seller but the Hybrid club was around 15% cheaper and some 4 weeks later is still cheaper (I noticed American Golf offering almost the same deal this morning but only when buying 2 or more clubs). This unfortunately is where the good things about 118Golf end. Both items were listed as in stock when... (read more)
★☆☆☆☆
“Very Unprofessional Company - Please Avoid”
Written on: 11/05/2012 by Theoracle21 (1 review written)
Ordered a Skycaddy from this company as a birthday gift for my husband in January, which eventually arrived after one or two problems. Included in the deal was one year's subscription, but unfortunately this was not so. I have e.mailed weekly since then trying to get a response from anyone, but to date only one person has responded and has not done as was promised. I am at the end of my tether and it looks s though I will have to pay out more money to pay for a subscription so that my... (read more)
★☆☆☆☆
“Non delivery of goods”
Written on: 06/05/2012
Telephone unaswered, E-Mails ignored. Once order has been placed and money banked 118 golf has no further interest in you. I suggest that the many dissatisfied custorms, such as myself, should email or write to the suppliers such as Galloway,cleveland golf nike etc etc. for the attention of the CEO explaining the non delivery of goods from 118 means that their good name is being damaged by this companies antics. (read more)
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Showing 1 - 10 of 133 Reviews
★☆☆☆☆
“APPALING COMPANY, TERRIBLE ATTITUDE, ITEM WILL NOT ARRIVE”
Written on: 20/04/2012 by Ashdude
I did a google price check and 118golf come up cheapest on a Nike clothing bag so I went with them (should have read their reviews first) 10 days after paying item not received so I emailed 3 times over the next few days and was ignored until I sent another stating that i would open a PayPal dispute if they did not reply and then eventually got an email saying..... No stock until three weeks. 5 words is all I got back after 14 days and 4 emails, no apology or anything, I explained to... (read more)
★☆☆☆☆
“Worst online experience ever!”
Written on: 19/04/2012 by Sellboy
Ordered an item and heard nothing for 3 weeks and only when I emailed them was I told it was still not dispatched and would be another week. A further 3 weeks passed and it turned out it still hadn't been dispatched and I was given no reason or real apology. I suspect this company are going bust and have no stock or customer service so would avoid at all costs! (read more)
★☆☆☆☆
“AVOID AT ALL COST”
Written on: 18/04/2012 by Veryunhappycustomer999
This company is FAKE. The good reviews have been done by owners, not real buyers. I have waited and sent emails for over a month with no reply. (read more)
★☆☆☆☆
“Appalling”
Written on: 09/04/2012 by Duncs (1 review written)
I ordered & paid for a trolley cover on the 25/02/12 despite complaing by email & even receiving confirmation of shipping on 23rd March, still no delivery, numerous emails have been ignored, DO NOT USE (read more)
★☆☆☆☆
“Avoid!”
Written on: 29/03/2012 by Marua
I ordered 3 dozen golf balls on the 26 th Feb, payment was taken the same day. I have now sent 7 emails and have yet to receive a response. Doesn't look hopeful! (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 26/03/2012
I am a keen golfer and have ordered many items from various online golf retailers. This was the 1st time I have used 118 and the last. I ordered a high value product (over £100) start of March 2012. Payment was taken straight away, goods were shown in stock. Nothing arrived for a couple of weeks, I wrote 3 emails, the 3rd was replied to telling me the goods were to be dispatched the following day. Another 2 weeks, 4 emails, no replies and a paypal dispute raised later and I eventually... (read more)
★☆☆☆☆
“No product, No communication”
Written on: 24/03/2012 by iwanevans (1 review written)
Much the same story as many others unfortunately. I ordered a Nike Golf Bag on March 4. This was supposedly in stock, and I chose the 3-7 day delivery option. As of March 24th, the order is still 'processing', and I've attempted to contact them 8 times so far to cancel the order with no response. Assuming the website isn't a fraud, they must be the most unprofessional web retailer I've ever dealt with. Wish I'd looked at the reviews on reviewcentre.com before ordering, lesson learnt. (read more)
★☆☆☆☆
“No delivery, no response to 3 emails - use with caution”
Written on: 22/03/2012 by cyrillesleyfabio (1 review written)
I ordered an electric trolley 10 days ago. Great price. Only issue is that having been told it will be delivered in 3-7 working days it's still marked in their system as processing. I've bought from these guys before and had a decent experience. this one is poor. real shame to see a good business and site fall down so easily. Suggest others buy with caution Marcus (read more)
★☆☆☆☆
“The worst Customer service ever - please read email thread”
Written on: 08/02/2012 by johnnyallstar1978 (1 review written)
Bag arrived 08/02 Hi Andrew You should have had an autoamted eamil with the tracking number, but if not the number is 1Z576W35684 with www.ups.com Kind Regards Customer Services 118Golf.co.uk On 07/02/2012 12:54, Andrew Davies wrote: Hi I have still not received my golf bag Do you have the UPS tracking number so I can find out what’s going on? Regards ANDREW DAVIES TECHNICAL SERVICES CO-ORDINATOR ... (read more)
★☆☆☆☆
“WORST EVER”
Written on: 17/12/2011
placed order 1st december, got told it was being shipped 8th dec, its now 17th and still no joy, they ignore emails they dont answer the phone, absolutely appalling yet they are still advertising that the item is still in stock! i have now opened a dispute with paypal so at least i hope i get my money back, still its too late to order from elsewhere for xmas so my husband will be disappointed, dont know how they get away with it, they just take your money and run, KEEP AWAY. (read more)
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Showing 11 - 20 of 133 Reviews
★☆☆☆☆
“118golf - appalling service”
Written on: 10/12/2011 by Caspies
Placed an order on 18 November and quoted 5-7 days for delivery. When it hadn't arrived after 10 days i tried to contact the company. The phone either went to a recorded message or wasn't answered at all. The website says they respond to emails within 24 hours. I sent several emails before finally getting a (very short)reply several days later saying the item would be despatched that week and then next day got another email saying it would be the following week for despatch. I sent... (read more)
★☆☆☆☆
“Avoid!”
Written on: 09/12/2011
Never received item order. Eventually told them to cancel and give me a refund. They even emailed to say item was being shipped over 2 weeks ago - yesterday said it would be in stock next week!! When I ordered the item it was marked as being in stock! They are either very disorganised or having operating problems. (read more)
★☆☆☆☆
“Do not use 118 Golf”
Written on: 08/12/2011 by Womble-11 (1 review written)
Pure and simple do not use 118 Golf they'll just take your money and run and what a lovely time to do it over Christmas it's nothing short of theft, totally outrageous how they're still allowed to operate is beyond belief. I just hope if you're reading this you did your research and haven't purchased anything from these thieving gits... (read more)
★☆☆☆☆
“Are they going bust??”
Written on: 04/12/2011 by Seniorgolfer (1 review written)
I have contacted credit card Co after failing to get any answer from them. Automatic answer advises to send email to customer.services@118golf.co.uk. No answer back and my message had return receipt on it. Message has not been rejected yet they fail to return receipt. All these indications would point to them going under and suggest no one deals with them. My past experience has been good, but this time I would advise all to be aware. (read more)
★☆☆☆☆
“118golf.co.uk - Prepare to be Dissappointed”
Written on: 03/12/2011
Good website but it stops there - like many other reviews I have placed an order but to date, not received any goods, no response to e-mails, no contact from 118 to explain any delay in delivery, just glad I didn't pay a premium postal rate. To make things worse I keep getting marketing emails from them trying to entice me into making more purchases - not likley, not ever. The only recommendation I can give to anyone for 118golf is not to use them, at best they are unreliable - there are... (read more)
★☆☆☆☆
“Take your money and never deliver”
Written on: 01/12/2011
Ordered a golf top on 11th November There was a error in the order and I have tried to contact the company 4 times they never reply to emails and there is no contact telephone number Item is now 3 weeks over due AVOID USING THIS SUPPLIER (read more)
★☆☆☆☆
“Warning!”
Written on: 27/11/2011 by Peder (1 review written)
On the 19th of october I ordered a golf trolley and two pair of gloves. I paied through Pay Pal and the money was drawn from my accont two days later. But then nothing happened. I wrote an email and they answered, that my goods would be shipped early next week. That was the last i heard from the company. I did not receive anything, and they did not respond on any of my following emails. After five weeks I gave up and contacted Pay Pal to open a twist. Two days later my order was cancelled... (read more)
★☆☆☆☆
“terrible service”
Written on: 19/11/2011
i would advise anyone to stay clear of this site ; terrible service and i will not use again; no telephone number to contact them. (read more)
★☆☆☆☆
“Do not use this website”
Written on: 19/11/2011
I ordered some golf balls for my dad's birthday on 26 October - the website stated 2-3 days delivery. After 5 days nothing appeared so I emailed 118golf. They did respond to say the website stated 1 week delay due to personalization - I never saw this but I gave them the benefit of the doubt. 2 weeks later nothing received do I chased - they advised that I had cancelled the order due to the delay in delivery. I wrote back to say this was not the case and I still wanted the items. this... (read more)
★☆☆☆☆
“do not use 118 golf ”
Written on: 15/11/2011 by daverussell
bought and paid for item, no sign of it e mailed company (as i cant find any phone number) not one single reply have now filed a dispute with paypal do not use this site wish i'd read these reviews first as this is the second time i've been bumped off (another company) trying to buy this golf mat for my son (read more)
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Showing 21 - 30 of 133 Reviews
★☆☆☆☆
“Buyer Beware”
Written on: 14/11/2011 by kcbaby
My experience is similar to other reviews on here. Website appears to be selling products not in stock Did not meet delivery time scales promised Unable to contact by telephone Slow response to emails All together very frustrating however they did provide me with a full refund (read more)
★☆☆☆☆
“118GOLF - do not use !!!”
Written on: 14/11/2011
I ordered a skycaddie battery and charger on 15 Oct. They still haven't been delivered. I was promised a delivery on 3 separate occasions - still nothing. I can't get a response to emails - and strangely, last week - several emails were returned - as 'undeliverable'. Terrible customer service - they don't deserve to be in business. (read more)
★☆☆☆☆
“Stay away”
Written on: 10/11/2011 by emmegi (1 review written)
118 golf behavior is unacceptable. When I placed the order, the bag was "in stock". Shortly thereafter, status changed to "out of stock" and shipment is still pending after 10 days. No way to call, no reply to several e-mails. There must be a consumer protection agency we can complain with to shut down this site. Any suggestion folks? (read more)
Bcsmith1's Response to emmegi's Review
Written on: 19/11/2011
I agree totally that this website shoud be shut down - but not sure how to go about.
Reply to this comment
★☆☆☆☆
“Do not use - Terrible customer service”
Written on: 09/11/2011
Order was placed on the computer on 24.10.11, payment was made by Paypal. I chased them on 30.10.11 by email they emailed back on 31.10.11 to advise that the goods would be sent early this week. I am still waiting for the goods and now they are not even bothering to reply to my emails. They have not advised where the goods are or when they will be despatched. I have sent yet another email on 08.11.11 requesting either a despatch date or a refund. They are yet to respond ! (read more)
★☆☆☆☆
“Terrible ”
Written on: 09/11/2011 by Srazorr
I would advise anyone who is thinking of using this site to stay well clear,i am waiting over 2 months for my item and still no sign of it arriving,i have now opened a dispute with PayPal because nobody from 118 golf will reply to my emails,terrible site,terrible service and i will never use this site again. (read more)
★☆☆☆☆
“dont touch use this site”
Written on: 04/11/2011 by jamespond
The web site looks good and the automated mail makes you think that all is ok but beware! nothing turns up and no response to any email. NEVER USE 118 GOLF (read more)
★☆☆☆☆
“Avoid this company”
Written on: 27/10/2011 by ianrogermoore (1 review written)
118 golf are no longer reliable. I am owed goods from 3 weeks ago. E-mails are not being replied to and the phone number is unobtainable. (read more)
★★★★★
“FANTASTIC”
Written on: 26/10/2011 by stephengraham (6 reviews written)
after reading these reviews i was scared i had blown it buying from 118 so emailed them to tell them so, i had an imediate response from them telling me they were a good site, and to cap it all off i opted for free delivery and the bag was delivered the next day , and it was also the cheapest i could find anywhere including ebay so i had nothing but total satisfaction from 118 (read more)
★☆☆☆☆
“how do they get away with it”
Written on: 26/10/2011 by raybeck (1 review written)
no Emails phone number does not exist still waiting for the rest of my goods would most certainly not recommend this company (read more)
★☆☆☆☆
“No goods, no communication. NEVER AGAIN!!!”
Written on: 25/10/2011
Emails ignored despite several chase ups and no goods after nearly a month! Had a similar experience with first order placed some time ago but gave them a second chance. Not again. (read more)
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Showing 31 - 40 of 133 Reviews
★☆☆☆☆
“NO PHONE NUMBER NO EMAIL REPLIES”
Written on: 25/10/2011
Sent wrong item ,sent several emails but as yet no replies at all .Does anyone have a phone number for contact as the ones I have tried so far get me nowhere.!!!!!! Fast to take my money ,even paid a lot extra for next day delivery ,not a lot of good ,it arrived on time but wrong item ,that was no good ,where the hell is the pride in companies like this one . (read more)
★★★★★
“Yves”
Written on: 04/10/2011 by corre
After a doubt concerning the after sales, at last everything is all right. I congratulate 118 Golf team Regards. (read more)
★★★★☆
“good service after product was lost in post”
Written on: 28/09/2011
it took a few email to get a response. But once my mail was answered the item got to me very fast. (read more)
★★★★★
“Fantastic Delivery and Customer care”
Written on: 26/09/2011 by ColinB11 (1 review written)
Ordered Powercaddy wheels, received a email (Wednesday) telling me that the goods would be delivered by the end of the week, Thursday morning at about 9.00 UPS man turned up with the goods, fitted on to trolly and played golf later that day(not my best round by a long way - can I blame the new wheels?). What fantastic delivery/Customer service, I have brought items from your company before and delivery has been very good, BUT this time you have excelled yourselves. - THANK YOU VERY MUCH I... (read more)
★☆☆☆☆
“Do not use under any circumstances”
Written on: 20/09/2011
I've enclosed some of the communication I have had with this company - in between there have been chaser emails that have been ignored. I cannot stress how much you should avoid dealing with this company - the experience from beginning to end has been terrible and I still haven't got my money back. Hi there, I have just check this for you. We did send you an email about this order but it must have not reached you. We are sorry to tell you that the Galvin Green Atos Gore-Tex... (read more)
★☆☆☆☆
“No response to emails, no delivery after promises, awful ”
Written on: 13/09/2011
I ordered shoes 15 days ago. It took as week to find out from them that they don't even have the shoes in stock (like it claims on their website). i only found this out after I emailed them to chase up my order. Was promised pre 9am delivery today and still nothing. Now no answer to emails, and the phone number goes nowehere which adds more to my suspicions of a scam site!!! Nothing good about this company (read more)
★☆☆☆☆
“Still waiting for shoes. 6 weeks. ”
Written on: 25/08/2011
6 weeks ago I ordered shoes that according to website were in stock, still waiting. Also I received glove for right hand (ordered left hand) wrote e-mail and sent glove back. Now I received once again same right hand glove (it's like they are joking) don't know what to do, freight costs me more than glove. Customer service is poor - asked about update of golf shoes - 3 weeks ago they told that in 2 days will be shipped, then on monday they told that will be shipped on tuesday, now is... (read more)
★☆☆☆☆
“COMPLETE DISGRACE”
Written on: 18/08/2011 by mitmeh (1 review written)
I ordered my Sun Mountain H2N0 stand bag on the 1/8/11 expecting it to be delivered on the 4/8/11 as per the instructions on their email. Today is the 18/8/11 and I have still not received my bag. I have sent many emails to their customer services who have just given a pack of lies about the shipping dates. Only when I chased them did they tell me that they 'apologise for the delay' and give me another incorrect shipping date. I have sent more emails requesting a refund but no reply now.... (read more)
★☆☆☆☆
“DO NOT USE 118golf.co.uk”
Written on: 11/08/2011
On July 12th I ordered a putter, polo shirts, golf balls and an umbrella from 118golf with estimated delivery for July 19th. Until July 19th nothing happened so I wrote an email and received an answer the same day that the order would be shipped in the next 2 days. Another week passed and nothing happened so I wrote again and did not receive an answer. On August 1st I wrote again demanding immediate shipment or a cancellation with refund. On the same day I was informed that the order would... (read more)
★☆☆☆☆
“118Golf = POOR”
Written on: 10/08/2011
I had been searching all the internet for a particular type of adidas golf shoe.118golf were the only ones showing IN STOCK, so I purchased the item and paid an extra £4.99 for fast delivery 2-3 working days. I had ordered on the Sunday so I was expecting my order to arrive Wed/Thurs. Friday came and still no golf shoes, I checked my bank balance and as usual the money had left my account so I had paid for the item. I went on 118golf website and there was no phone number to ring customer... (read more)
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Showing 41 - 50 of 133 Reviews
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Emmegi's Response to emmegi's Review
Written on: 10/11/2011
Well, I just filed a complaints with Surrey police.
We shall see if this helps.
118 golf must be shut down !