Span Reviews - www.span.com

★★★☆☆
3.4 / 5
5
60% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Span www.span.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Avoid this company. Found them not reliable at all.”

Written on: 24/09/2017

I really wish I could recommend those guys. Judging by the YouTube videos they make and communications with them - you could really think that this is Top of the line company for NAS & Computer parts. The sale itself went relatively smooth and the sales rep was responsive and seemed to be reliable. Unfortunately I've found in a hard way that when something goes wrong - besides replying to your email - they will take no responsibility for their actions and actions of their carrier (TNT). I've… Read Full Review

Report this review
★★★★★

“Shopped before. great service. Same day and next day...”

Written on: 23/03/2015 by MareliFuller (1 review written)

Shopped before. great service. Same day and next day delivery options. Live chat with expert advice. Strongly recommend!… Read Full Review

Report this review
★☆☆☆☆

“incompentent, irresponsible and terrible customer service”

Written on: 24/09/2013 by Juako (1 review written)

DO NOT ORDER FROM SPAN.COM! We ordered a netstor chasis from span, a few months ago, they sent the wrong chasis and refused to take it back, so we decided to move forward and try to get it to work, After a few failed attemps we adapted out whole system to make it work, but this time we ordered the one we originally needed. it arrived missing half its components and the wrong raid card included, they took 4 weeks to send another (wrong card) and another 2 weeks to send the proper one but… Read Full Review

Robspan's Response to Juako's Review

Written on: 28/03/2014

Dear Ultramarine Films Limited,

Your review is untrue and misleading in almost every regard.

You ordered a ePCIe chassis, which requires a RAID controller card. This is clearly explained as part of the product name, and in every part of the product description.

You wanted to return a different chassis, which you had purchased a month previously, which we agreed to, even though it was out of time, and you had thrown away the packaging.. You then chose to keep the old chassis and not return it to us.

The chassis you bought was not missing any components. There was no RAID card because you did not buy one. You have not bought any RAID card from us at any point.

The only error we are aware of is that Netstor supplied a v1 connector card with a v2 chassis. As soon as you informed us of this, we obtained the correct card as quickly as possible.

We have given you support whenever you have asked for it, there is no question of us "washing our hands" of this. We told you the same thing Netstor told you, i.e. you need a RAID controller card.

Your comment about half capacity & two missing cables has got us scratching our heads. Perhaps you have fitted an 8-port RAID card (not bought from us) into the chassis, rather than a 16-port RAID card that it was designed for ?

If you wish to discuss this further, please contact us directly.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great purchase, great seller! very quick”

Written on: 02/11/2011

Great purchase, great seller! very quick.............. will definitely use them again and this is why i made this review… Read Full Review

Report this review
★★★★★

“Ordered a few random items including a WD HDD and a...”

Written on: 07/07/2009 by drargles (1 review written)

Ordered a few random items including a WD HDD and a caddy for another sata drive.

Love the caddy as you can just slide 'bear' drives in and out.

Used the WD drive to upgrade my SkyHD box.

Ordered and arrived next day :) span.com even delivered to my work after i sent them an email to show i was working there… Read Full Review

Report this review
overview