BeWiser Reviews - www.bewiser.co.uk

★★★☆☆
3.4 / 5
64.3% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
BeWiser www.bewiser.co.uk - Ask a question now

Media Gallery for BeWiser www.bewiser.co.uk

BeWiser www.bewiser.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“ beware”

Written on: 21/10/2014 by WesleyMcKinnon (1 review written)

Best gocompare quote. Agreed paid deposit of £180. Then get email saying i said i had 9 years no claims. This is untrue i entered 0 years into gocompare. They are now demanding more money or they will cancel my policy and i will lose my £180 deposit… Read Full Review

Report this review
★☆☆☆☆

“Avoid BeWiser”

Written on: 16/10/2014 by 186Doyle (1 review written)

On 17-04-14 contacted various companies for motor and breakdown insurance after searching via GoCompare. Had list of my needs,as uncertain the pleasant girl advisor asked her senior, I believe manager, who informed her the policy covered those three areas. When I opened the online document the following day only one area covered. I telephoned Bewiser straight away to stop the policy starting on 22-04-14. Another phone call was so frustrating with a female who appeared to be purposely… Read Full Review

Report this review
★☆☆☆☆

“Worst Ever”

Written on: 07/10/2014 by geoff1878 (1 review written)

Don't use them probably the worst insurance company I've ever come across, they give you one quote then the following day say they cant offer you that quote and the next price is upwards of £200.00 more expensive. Spoke to several of their supposed highly trained operatives, again useless… Read Full Review

Report this review
★☆☆☆☆

“Terrible service, low attitude to customers”

Written on: 06/10/2014 by maxim.yanvarev (0 reviews written)

That was the first time when I met such unprofessional approach to customer needs. the only easy way was to pay, but there was a different story to get a service! Although I contacted them myself immediately after application and run through the all items in application form, they were blaming me later that provided information was not correct although I was using the same form as in previous years and all were confirmed over telephone. They only wanted to increase the cost and no other options… Read Full Review

Report this review
★☆☆☆☆

“Been ripped off”

Written on: 25/09/2014 by cmDouglas1949 (1 review written)

Been ripped off with this company, still waiting for refund with a policy they should of cancelled when i got my new vehicle but still carried on taking payments for a car i didnt own which i proved with an invoice when i sold the car back to ford.Been going on for 9 months now and had no option so i rang the Ombudsman, everyone ring if you have any probs and report them. THIS FEELS LIKE THE BEWISER IS IN DIFFICULTY, NOT RESPONDING TO PHONES CALL OR EMAILS WORST COMPANY I HAVE EVER DEALT WITH… Read Full Review

Bewiser's Comment

Written on: 30/09/2014

Hi,

Thank you for taking the time to review our business, we apologise that you have had cause to complain and as we understand it is in relation to the cancellation of your policy.

We do appreciate all feedback and have noted your comments accordingly. Should you wish to do, please do not hesitate to contact our Customer Care department where we will assist you with all queries.

Kind regards,

Heidi

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Totally Unacceptable”

Written on: 23/09/2014 by Caroline2425 (1 review written)

Cancelled insurance after one day, never dealt with a company like it before and hope I never do again, absolute rip off, no one knows what they are doing though had got a good deal paid in full and then got told we had to pay more as we had put down 9 years no claims bonus we paid so we were insured then check and was told we hadn't put that down and they couldn't tell us why we had paid more Never ring you back, eventually paid our money back minus 25.00 which they have charged us to cancel… Read Full Review

Bewiserinsurance's Response to Caroline2425's Review

Written on: 25/09/2014

Thank you for your feedback.

Be Wiser Insurance Services prides itself on strong customer care looking after in excess of 182,546 satisfied policyholders and I am sorry to hear that this high standard has not been achieved in this instance.

Please be advised that all feedback is taken seriously and has been passed to the relevant departments for further training and development purposes; customer satisfaction is of utmost importance to us and as a result all comments are taken seriously.

I would welcome the opportunity to look into this for you, we have unfortunately been unable to locate your policy based on the information provided in your review, please contact me and I will be happy to help.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“No Claims Bonus”

Written on: 19/09/2014 by EvelinBain161 (1 review written)

I took out a policy a few weeks ago for a vehicle that has been off the road for 3 years, when asked if I had any no claims bonus I replied no because my no claims bonus was out of date for that vehicle, I was quoted around £350 comprehensive, I said no to this quote as i was quoted £235 by another insurer they asked me to hang on they'd try & get a cheaper quote & they quoted £239 so I took it for the sake of £4.00 everything was set up I received an e-mail with my covernote luvly jubbly… Read Full Review

Bewiserinsurance's Comment

Written on: 25/09/2014

Hi,

Thank you for taking the time to review our business, we apologise that you have had cause to complain and as we understand it is in relation to the quotation received and subsequent cancellation fees.

We do appreciate all feedback and have noted your comments accordingly. Should you wish to do, please do not hesitate to contact our Customer Care department where we will assist you with all queries.

Kind regards,

Rohan.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“greedy, rubbish,always demand more money with fake excuses”

Written on: 19/09/2014 by VanBennett1973 (1 review written)

Being a Bewiser customer, I change my car from toyota corolla (2001) to skoda octavia(2007) the annual premium was £600, but bewiser demanded £200 additional saying skoda is bigger engine, 2.0 litre vs toyota 1.6. I paid and after another 3 months I sold the skoda octavia as it was breaking down and replace with another skoda of the same year 2007, smaller engine 1.9litre, so same brand, same model, same age, same driver, same circumstance and to my utter shock, Bewiser demanded another… Read Full Review

Bewiserinsurance's Comment

Written on: 25/09/2014

Thank you for your feedback.

Be Wiser Insurance Services prides itself on strong customer care looking after in excess of 182,546 satisfied policyholders and I am sorry to hear that this high standard has not been achieved in this instance.

Please be advised that all feedback is taken seriously and has been passed to the relevant departments for further training and development purposes; customer satisfaction is of utmost importance to us and as a result all comments are taken seriously.

Should you wish to do so, please do not hesitate to contact our Customer Care department where we will assist you with all queries.

Kind regards

Chilekwa

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Not good at all”

Written on: 17/09/2014 by Carroll299 (1 review written)

Very poor service - one staff member saying everything is fine because you explained me everything about previous policy cancellation, second thing what they doing is - after few weeks cancel policy and saying I didn't tell them about previous policy cancellation. And after that I have to wait 1,5 month to get back my money (and its not over because I still waiting) ! But interesting is that - every time when I call them they saying - you get back your money in time 5-6 working days ! What the… Read Full Review

Bewiserinsurance's Comment

Written on: 25/09/2014

Thank you for your feedback.

Be Wiser Insurance Services prides itself on strong customer care looking after in excess of 182,546 satisfied policyholders and I am sorry to hear that this high standard has not been achieved in this instance.

Should you wish to do so, please do not hesitate to contact our Customer Care department where we will assist you with all queries.

Kind regards

Chilekwa

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Be warned don't use Be wiser!”

Written on: 15/09/2014 by 123Kelley (1 review written)

Back in July 2014, I had a car accident which wasn't my fault and the other party agreed to full liability - I had minor damage to the rear bumper of my car, but the whole situation has been a major headache in dealing with Be Wiser who are only a broker the real company in Quindell! I have been driving for 30 years and have always insured my cars with the well known brands but on comparing insurance quotes when my renewal came up last year, Be Wiser came out slightly cheaper and was quoted… Read Full Review

Bewiserinsurance's Comment

Written on: 17/09/2014

Hi,

Thank you for taking the time to provide our business with a review. We apologise that you feel dissatisfied with our level of services and as we understand it is in relation to the administration following a claim.

Should you wish to do so, please do not hesitate to contact our Customer Care department where we will assist you with all queries.

Kind regards,

Rohan.

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“its ok good low quote but then no follow up”

Written on: 14/09/2014 by Vargastq304 (1 review written)

my renewal was due and they did not reminded me as it was way over 6 days when other insurance company pick it and send me reminder,poor in customer care and lots of tricky quote and offers read between the lines… Read Full Review

Bewiserinsurance's Comment

Written on: 17/09/2014

Hi,

Thank you for taking the time to review our company, we apologise that you feel dissatisfied with our services in regards to the renewal of your policy and welcome the opportunity to discuss matters with you.

Should you wish to do so, please do not hesitate to contact our Customer Care department where we will assist you with all queries.

Kind regards,

Rohan.

Reply to this comment

Ravigor2's Comment

Written on: 17/09/2014

Yes I still waiting for renewal date and see whats coming out from yourside.
Thanks

Reply to this comment
Report this review Read 2 Comments
★★★☆☆

“its ok good low quote but then no follow up”

Written on: 14/09/2014 by Vargastq304 (1 review written)

my renewal was due and they did not reminded me as it was way over 6 days when other insurance company pick it and send me reminder,poor in customer care and lots of tricky quote and offers read between the lines… Read Full Review

Bewiserinsurance's Comment

Written on: 17/09/2014

Hi,

Thank you for taking the time to review our company, we apologise that you feel dissatisfied with our services in regards to the renewal of your policy and welcome the opportunity to discuss matters with you.

Should you wish to do so, please do not hesitate to contact our Customer Care department where we will assist you with all queries.

Kind regards,

Rohan.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Terrible Company ”

Written on: 09/09/2014 by D.Robinson4545 (1 review written)

would not use or recommend to anyone. Don't know what they are doing half the time, don't seem to want to help their customers. Given wrong information from their customer service team all the time, false promises made. lack of information given when requested. Do not respond. Please read the below complaint I sent into head office, guess what, still waiting a response, On the 13th June 2014 I spoke to one of the Be Wiser Insurance customer service, we discussed the quote I had received… Read Full Review

Bewiser's Response to D.Robinson4545's Review

Written on: 11/09/2014

We are sorry to hear that you do not appear to have experienced our usual high standard of customer care and we would welcome the opportunity to investigate your concerns. Please contact us and request to speak to a member of the Customer Care Team.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“stay well clear”

Written on: 07/09/2014 by 1976Vance (1 review written)

This company is absolutely horrendous unless they are taking your money when it comes to renewal if you don't stay with them they are very very ignorant and unhelpful... total disgrace of a company !!!!!… Read Full Review

Bewiser's Comment

Written on: 08/09/2014

We are sorry to hear that you do not appear to have received our usual high standard of customer care and we would welcome the opportunity to investigate your concerns further. Please contact us and request to speak to the Customer Relations Team.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“WARNING DON'T USE ”

Written on: 04/09/2014 by Kellen1967 (1 review written)

Please do not use this dishonest company. They are a money making company that everybody needs to be aware of. I feel like i have ripped off the whole experience was an exhausting exercise, the more people that no about be wiser need to be MORE WISER an avoid it like the plague. NEVER NEVER AGAIN… Read Full Review

Bewiser's Comment

Written on: 08/09/2014

Thank you for your feedback, your comments have been taken very seriously and we are sorry that you do not appear to have received our high standard of customer care. We would like to investigate this matter further and ask that you contact our offices and request to speak to Customer Relations.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Be Wiser Car Insurance”

Written on: 30/08/2014 by seancp (1 review written)

Total pack of liars and rip off merchants. Took an additional £100 from my VISA Card without my knowledge and a year later I have still not received a refund. STAY WELL CLEAR of these robbers… Read Full Review

Bewiserinsurance's Response to seancp's Review

Written on: 03/09/2014

Hi,

Thank you for taking the time to review our company, we appreciate all feedback and take all comments seriously.

We welcome the opportunity to discuss matters further with you, should you wish to do so please do not hesitate to contact our customer relations department where we will assist you with all queries.

Kind regards,

Rohan.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“rip offs...”

Written on: 30/08/2014 by sarah3480 (1 review written)

This company cancelled me before due date after paying 600 to them then told me there was nothing they could do they knew I couldn't afford to go else where then fobbed Me off with another policy for 2000 my first policy was 1600 Barrington mind I'd paid 600 already then looking thru emails they had already quoted me 1700 from same company they set me up with for 2000 saying best they can do. I won't be taking this laying down iv called them stupid amounts of time got no where just robbed of… Read Full Review

Bewiserinsurance's Response to sarah3480's Review

Written on: 02/09/2014

Hi,

Thank you for taking the time to review our company, we apologise that you feel dissatisfied with our services and as we understand it is in relation to the cancellation of your policy and subsequent charges incurred.

We welcome the opportunity to discuss matters further with you, should you wish to do so please do not hesitate to contact our Customer Care team where we will assist you with all queries.

Kind regards,

Rohan.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent Customer Service”

Written on: 28/08/2014 by zerdo (2 reviews written)

It was only few weeks ago that I had to deal with this company at the midnight and I couldn't realised that high amount of compulsory excess amount that they would charge you for each claim however, as soon as when I realised that I requested immediate cancellation and basically they have done this for me. They've also paid deposit back into my account. Many Thanks for your amazing customer service… Read Full Review

Bewiserinsurance's Response to zerdo's Review

Written on: 29/08/2014

Hi,

Thank you for taking the time to provide us with a positive review, we're always happy to hear from our customers.

Regards,

Rohan.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Avoid this company”

Written on: 19/08/2014 by Tina54 (1 review written)

This is the worst company I have ever dealt with ,their so called customer services department is a joke although not a funny one they will rip you off please do not use this company They will reel you in with a low quote and as soon as they have your Money they will find some excuse to contact you to say that a mistake was made with the quote and they will have to charge you a lot more money or they will have to cancel,your policy but you won't get all your money back . If you do decide to… Read Full Review

Bewiserinsurance's Response to Tina54's Review

Written on: 25/08/2014

Hi,

Thank you for taking the time to supply our company with some valued feedback, we appreciate the time taken in doing so.

We apologise that you have advised you feel dissatisfied with our services and as we understand it is in relation to the additional premiums levied following the inception of your policy. Your comments have been noted and we would like to take this opportunity to ask you to contact our Customer Relations department where we will assist you with any queries.

Regards,

Rohan.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“The worst company I have ever dealt with!”

Written on: 16/08/2014 by 167Edwards (1 review written)

The car insurance price quoted on their website was by far the best and so I took out and paid in full for the policy. The following day I was contacted by Be Wiser and asked to produce 9, yes, 9 years proof on no claims discount (ncd) even though I had indicated on my online application that I didn’t have any being a company car driver for 30 years. I wrote to one of the lease companies and obtained proof that I had at least 6 years previous ncd (cost me £20 for the letter) and sent this to… Read Full Review

Bewiserinsurance's Comment

Written on: 25/08/2014

Hi,

Thank you for taking the time to provide us with a review, we take all feedback seriously and it is highly valued.

We apologise that you feel dissatisfied with the level of services received with regards to the administration of your policy and subsequent cancellation charges; as a result of this, we welcome the opportunity for you to contact our Customer Relations department where we will assist you with any queries.

Many thanks,

Rohan.

Reply to this comment
Report this review Read 1 Comment
overview