BeWiser Reviews - www.bewiser.co.uk

★★★☆☆
3.3 / 5
1379
61% of users recommend this
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Latest Reviews

★☆☆☆☆

“Never Again Once Bitten”

Written on: 01/05/2017 by Ben317 (1 review written)

So like most people I was looking on line for a quote and received a call on a Sunday evening. The person I spoke to sounded like my best friend and the cost seemed reasonable. However I had cause to cancel the policy after about one month. My policy cost about £325 ish and I was told I would be refunded £145. The attitude of the person I spoke to was so clever and seemed as if he took pleasure in telling me. So a lesson learned, I just wish I had looked at these reviews. My advice would be… Read Full Review

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★★★★★

“Fantastic service once again!!”

Written on: 26/04/2017 by Dunlap390 (1 review written)

Spoke to them this morning as I am in process of buying a new car and needed to transfer my insurance. Once again your staff excelled n customer care and did everything with care and efficiency. I am so impressed with you guys you are brilliant!! I like how he saved all the details so I did not have to go through it all again. When I called him, he took me through everything quickly without keeping me on the phone longer than necessary. They both had a great sense of humour as well. Keep up… Read Full Review

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★☆☆☆☆

“Avoid bewise. ”

Written on: 14/04/2017 by PhoebeWhite (1 review written)

Shocking service and rude staff… Read Full Review

Bewiserinsurance's Comment

Written on: 24/04/2017

Hello,

Apologies for any distress caused by the service provided. Could you please contact us via the number to the right of your review so we can investigate your complaint.

Best Regards,

Alex

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★★☆☆☆

“Now the Wiser ”

Written on: 01/04/2017 by JaydinHutchison259 (1 review written)

Having had to make a claim I now find that in spite of asking the company to include Legal Cover and NCD they did not do it and DONT do real Legal protection . I always have these two items as I run a business .My other half did not print the docs off and read so this was the 3rd but last renewal with these guys ! Because I asked on each renewal and was not told they only provide assistance involving third parties @ great inconvenience .MORAL is PRINT docs and cancel if not to your… Read Full Review

Bewiserinsurance's Comment

Written on: 24/04/2017

Hello,

Apologies for any concerns raised regarding your policy with us, if you wish to discuss this further then please contact us via the number to the right of your review.

Best Regards,

Alex

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★☆☆☆☆

“refund ”

Written on: 01/03/2017 by McIntyre222 (1 review written)

Be-Wiser ha! Been waiting for refund(128.29) for over 2 weeks phoned them up last week 22/2/17 and told it was "released" and was told it would be "with me in a few days" phoned 3 times today and told on first call that it was sent manually to my bank and needed to be released by me LIE NUMBER 1 BEWISER, here is LIE NUMBER 2 as above but phoning me with a code to take/phone to bank -guess what no phone call- phoned this evening only to be told if I want to complain I have to complain to them… Read Full Review

Bewiserinsurance's Comment

Written on: 24/04/2017

Hello,

If you haven't received your refund as of yet then we apologise for any inconvenience caused. If this is the case then please get in contact with us via the number on the right of your review.

Best Regards,

Alex

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★☆☆☆☆

“Cold Callers”

Written on: 04/01/2017 by els1979 (4 reviews written)

For god sake, don't use any personal details on their website or any price comparison system. You will get spammed with cold calls for days afterwards. Stick with a reputable provider. Personally I've found Go Compare to always come out cheapest of the lot and they don't spam you after using their services… Read Full Review

Bewiser's Response to els1979's Review

Written on: 24/02/2017

Hello,

We would like to apologise for any inconvenience caused whilst retrieving your quotations. On comparison sites the option is provided to not receive further correspondence, however if you wish to discuss this further then please contact our offices via the number to the right of this review.

Best Regards,

Alex

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Els1979's reply to Bewiser's Comment

Written on: 27/02/2017

Thee option not to receive updates, referrals or anything else is ignored. I am always careful to select the right options and I get spammed anyway. The reason is that my preferences are ignored and my details are sold on regardless. An industry wide issue which the regulators choose to ignore.

Bewiser abuse this in the same way as any other low grade insurance sham. So your words do not provide any assurance I'm afraid.

Be warned people, use bewiser and you'll get spammed even if you choose the right options on the site regarding the use of your personal information.

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★★☆☆☆

“goodbye bewiser”

Written on: 20/09/2016 by Cael116 (1 review written)

I have had car insurance through Bewiser for 3 years and house insurance for two, and they have definitely gone downhill in the last year. Frequently kept waiting for 20 minutes + for customer services, people don't ring you back, call centre staff seem poorly trained etc. I renewed a home insurance policy recently and after a couple of weeks they contacted me to verify that I wouldn't be taking my bicycle away from home. They didn't seem to understand that a bicycle is supposed to be taken… Read Full Review

Bewiserinsurance's Comment

Written on: 23/09/2016

Good Evening,

We are sorry to hear of your recent experience, we would welcome the opportunity to investigate your concerns in the Customer Care Department, however, we would need you to make contact with our offices.

Kind Regards,
Cathy
Be Wiser Customer Care

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★☆☆☆☆

“STAY AWAY, BE WISE”

Written on: 10/08/2016 by PerlaShaw (1 review written)

Bought a car insurance worth of £1823.52 last month. After 28 days, I had to reject the car insured to the motor trader as it has several faults. Called to cancel my policy with Be Wiser and boom: I have to pay nearly £900 to have it canceled (paid a deposit of £392.62, one payment of £200.74 and now they demanding another nearly £300). Some amounts are in the cancellation policy but they are demanding 10% on "lose interest" which is nowhere in the policy. I definitely was NOT WISE when… Read Full Review

Bewiserinsurance's Comment

Written on: 03/09/2016

Good morning,

We are sorry to hear of your experience.

We can confirm that your review has been escalated to the Customer Care Department to investigate.

Kind Regards,
Cathy
Be Wiser Customer Care.

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★☆☆☆☆

“Disgusteing”

Written on: 29/07/2016 by McCluredc334 (1 review written)

Be wiser??? more like be ripped off This company adds charges and interest on your policy which it doesn't tell you about an insurance quote with 4 years no claims started out at 54 pounds per month then because I was a month under my four years and told them about it they stated it would go up to 76 pounds a month looked at my quarterly statement to find the direct debits are 90.00 a month due to interest charges. This company may look great on compare sites you have to ring them to take out… Read Full Review

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★☆☆☆☆

“BE WISER Awful, DONT USE THIS COMPANY FOR GOODNESS SAKE”

Written on: 21/07/2016 by awAshby9 (1 review written)

Where do I start! I was referred to BE Wiser, because I had a previous cancelled policy! I declared this all up front and they said no problem and offered me insurance. It was a little more expensive but they said it included RAC so I was just grateful they could help and as I knew my situation was difficult I accepted. The RAC cover doesn't exist!!! I never got the details for it despite requesting them several times, I took the policy out on the 13 May on the 24 June I received an email… Read Full Review

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★☆☆☆☆

“Terrible quoting service”

Written on: 13/07/2016 by 98Schofield (1 review written)

Got a quote online - then got called - Went through all the details and got a price - told them that they were c£300 more than Aviva and LV insurance - basically told that was not possible...made to feel that I was laying......would never go to them again - Called several other companies directly and like chalk and cheese - friendly and helpful… Read Full Review

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★☆☆☆☆

“Stay away and Be Wise.. Dont use them”

Written on: 27/06/2016 by Dylan376 (1 review written)

this is the most shocking company I have ever dealt with and I have had some insurance in my time. they look cheep but don't let that fool you. these guys are so bad they will have you screaming and stressed out for that extra saving you through you were getting.. stay away guys go with anyone else but these people. you have be warned!!!!… Read Full Review

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★☆☆☆☆

“BEWISER AVOID !!!! AVOID!!!! AVOID!!!! WORST COMPANY...”

Written on: 27/05/2016 by 353Ralston (1 review written)

IF YOU WANT TO PAY HIGH PREMIUMS, AND HIGHLY UNTRAINED STAFF THAT TELLS YOU WRONG INFORMATION, DUPLICATE LETTERS BEING SENT THAT CONFUSES YOU, AND AFTER A NEW POLICY BEING CREATED WITHIN 24 HOURS, THEN CANCELING IT THEN WAITING FOR NEARLY 60 DAYS A POLICY TO BE REFUNDED, WHICH STILL HAVE NOT BENE REFUNDED BY THEIR UNDER WRIGHTERS, CAN YOU IMAGINE WHAT IT IS LIKE TO GET A CLAIM ACCEPTED FROM THESE GUYS. AFTER CANCELLING MY POLICY TWICE BY PHONE TO MAKE SURE, THEY HAVE STILL TAKEN OUT THE… Read Full Review

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★☆☆☆☆

“Be Wiser”

Written on: 23/05/2016

Do what the name says be wiser go with a different company Spoke to them late Friday afternoon after being redirected by go-compare got a good price on my car insurance, never heard of them before, they dealt with over 50's, and was a little bit pressured into giving a deposit on a one time only deal Should have waited & checked this company. Phoned them back within 24 hrs to cancel because of the reviews and they are charging me £45 for the privilege For pressing a couple of buttons on a… Read Full Review

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★☆☆☆☆

“STAY CLEAR OF BE WISER BE AWEAR ”

Written on: 04/05/2016 by Ant66 (1 review written)

i have been with my insurance company for 17 years never made a claim ? So my insurance is due for renewal so I go to the go compare website and chose not the cheapest company which was BE WISER so I fill out all my details stating I only have one years no claims bonus reason being the insurance I have had for many years was a trade policy which you don't gaver no claims ? So the on line quote with go compare ie be wiser was £414 but if I phone there sales I will get 5% discount too so I phone… Read Full Review

Bewiserinsurance's Response to Ant66's Review

Written on: 16/05/2016

Good afternoon,

We are sorry to hear you have had cause to complain, and understand it is in relation to your No Claims Bonus.

A member of our Customer Care team will be in touch to discuss this complaint with you and we assure you this will get resolved.

Kind Regards

Jack

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★☆☆☆☆

“DO NOT USE! TERRIBLE”

Written on: 28/04/2016 by Mercedesy323 (1 review written)

I have insurance with them which was all fine until I needed to put my daughter on as a secondary driver was quoted £2,600. I refused to pay this amount wanted to cancel my policy as I only have 3 months left and go somewhere where, I had been quoted £450. I called everyday for 4 days to get them to cancel still no response. They say they will call you back, they don't. Dreadful company, very unprofessional. YOU HAVE BEEN WARNED GO SOMEWHERE ELSE… Read Full Review

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★☆☆☆☆

“Terrible experience with Be Wiser it should say Be Ware”

Written on: 30/03/2016 by matBrook (1 review written)

Phoned the company to ask for no claims discount, and was put through to the renewals dept. This sales chap was not taking no for an answer. I had to put the phone down after saying not interested for other reasons but half an hour later received a confirmation of renewal. I Phoned back to ask what was going on and they told me they were going to charge another £26 to cancel, madness !! I told them I didnt renew it so they told me they would call back in around half an hour after they had… Read Full Review

Bewiserinsurance's Response to matBrook's Review

Written on: 09/04/2016

Hi,

We are sorry to hear of your recent experience, we would welcome the opportunity to investigate your concerns in the Customer Care Department, however, we would need you to make contact with our offices.

Best wishes

Jack

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★☆☆☆☆

“misquoted, misled ,ripped off.”

Written on: 16/03/2016 by Englishre68 (1 review written)

I tried to purchased car insurance online from Be Wiser insurance but halfway through doing so the web site crashed,I got a phone call from a telephone operative to complete the purchase I was given a quote of £269.00 and £30.00 per month they asked me if I wanted an email or paper documents as my employer needed to see my insurance details I asked for a paper copy they told me I would receive them within 5 working days after 14 days I still didn't receive them so I rang them to see where… Read Full Review

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★☆☆☆☆

“Anyone else will be better than Be Wiser”

Written on: 07/03/2016 by Sanai442 (1 review written)

Possibly the worst experience I've ever had with an insurance company, and that is really saying something! I wish I had read the reviews before purchasing a policy. Go with anyone else!… Read Full Review

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★☆☆☆☆

“if i could turn back time........”

Written on: 21/02/2016 by shannonpienaar (1 review written)

Took out an online policy in January, only to be rang several days later asking for my full 9 years driving history. Found this very strange but obliged as best I could. Was told this was sufficient but without warning, received an email advising my policy would be terminated as i had not replied. I rang the helpdesk several more occasions and was given conflicting advise every time (The staff do not seem to keep any records of conversations). Eventually got through to a Helpful chap(Benedikt… Read Full Review

Bewiserinsurance's Response to shannonpienaar's Review

Written on: 23/02/2016

Hi,

I am sorry to hear of your recent experience and would like to assure you that we take all feedback seriously.

We can see you have also written on another review site, which has our reference number and as such a member of the customer care team will be investigating your concerns further and will contact you shortly.

Best wishes

Jack

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Shannonpienaar's reply to Bewiserinsurance's Comment

Written on: 10/10/2016

8 months and still no response. Thanks

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