BeWiser Reviews - www.bewiser.co.uk

★★★☆☆
3.3 / 5
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Latest Reviews

★☆☆☆☆

“BE WISER Awful, DONT USE THIS COMPANY FOR GOODNESS SAKE”

Written on: 21/07/2016 by awAshby9 (1 review written)

Where do I start! I was referred to BE Wiser, because I had a previous cancelled policy! I declared this all up front and they said no problem and offered me insurance. It was a little more expensive but they said it included RAC so I was just grateful they could help and as I knew my situation was difficult I accepted. The RAC cover doesn't exist!!! I never got the details for it despite requesting them several times, I took the policy out on the 13 May on the 24 June I received an email… Read Full Review

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★☆☆☆☆

“Terrible quoting service”

Written on: 13/07/2016 by 98Schofield (1 review written)

Got a quote online - then got called - Went through all the details and got a price - told them that they were c£300 more than Aviva and LV insurance - basically told that was not possible...made to feel that I was laying......would never go to them again - Called several other companies directly and like chalk and cheese - friendly and helpful… Read Full Review

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★☆☆☆☆

“Stay away and Be Wise.. Dont use them”

Written on: 27/06/2016 by Dylan376 (1 review written)

this is the most shocking company I have ever dealt with and I have had some insurance in my time. they look cheep but don't let that fool you. these guys are so bad they will have you screaming and stressed out for that extra saving you through you were getting.. stay away guys go with anyone else but these people. you have be warned!!!!… Read Full Review

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★☆☆☆☆

“BEWISER AVOID !!!! AVOID!!!! AVOID!!!! WORST COMPANY...”

Written on: 27/05/2016 by 353Ralston (1 review written)

IF YOU WANT TO PAY HIGH PREMIUMS, AND HIGHLY UNTRAINED STAFF THAT TELLS YOU WRONG INFORMATION, DUPLICATE LETTERS BEING SENT THAT CONFUSES YOU, AND AFTER A NEW POLICY BEING CREATED WITHIN 24 HOURS, THEN CANCELING IT THEN WAITING FOR NEARLY 60 DAYS A POLICY TO BE REFUNDED, WHICH STILL HAVE NOT BENE REFUNDED BY THEIR UNDER WRIGHTERS, CAN YOU IMAGINE WHAT IT IS LIKE TO GET A CLAIM ACCEPTED FROM THESE GUYS. AFTER CANCELLING MY POLICY TWICE BY PHONE TO MAKE SURE, THEY HAVE STILL TAKEN OUT THE… Read Full Review

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★☆☆☆☆

“Be Wiser”

Written on: 23/05/2016

Do what the name says be wiser go with a different company Spoke to them late Friday afternoon after being redirected by go-compare got a good price on my car insurance, never heard of them before, they dealt with over 50's, and was a little bit pressured into giving a deposit on a one time only deal Should have waited & checked this company. Phoned them back within 24 hrs to cancel because of the reviews and they are charging me £45 for the privilege For pressing a couple of buttons on a… Read Full Review

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★☆☆☆☆

“STAY CLEAR OF BE WISER BE AWEAR ”

Written on: 04/05/2016 by Ant66 (1 review written)

i have been with my insurance company for 17 years never made a claim ? So my insurance is due for renewal so I go to the go compare website and chose not the cheapest company which was BE WISER so I fill out all my details stating I only have one years no claims bonus reason being the insurance I have had for many years was a trade policy which you don't gaver no claims ? So the on line quote with go compare ie be wiser was £414 but if I phone there sales I will get 5% discount too so I phone… Read Full Review

Bewiserinsurance's Response to Ant66's Review

Written on: 16/05/2016

Good afternoon,

We are sorry to hear you have had cause to complain, and understand it is in relation to your No Claims Bonus.

A member of our Customer Care team will be in touch to discuss this complaint with you and we assure you this will get resolved.

Kind Regards

Jack

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★☆☆☆☆

“DO NOT USE! TERRIBLE”

Written on: 28/04/2016 by Mercedesy323 (1 review written)

I have insurance with them which was all fine until I needed to put my daughter on as a secondary driver was quoted £2,600. I refused to pay this amount wanted to cancel my policy as I only have 3 months left and go somewhere where, I had been quoted £450. I called everyday for 4 days to get them to cancel still no response. They say they will call you back, they don't. Dreadful company, very unprofessional. YOU HAVE BEEN WARNED GO SOMEWHERE ELSE… Read Full Review

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★☆☆☆☆

“Terrible experience with Be Wiser it should say Be Ware”

Written on: 30/03/2016 by matBrook (1 review written)

Phoned the company to ask for no claims discount, and was put through to the renewals dept. This sales chap was not taking no for an answer. I had to put the phone down after saying not interested for other reasons but half an hour later received a confirmation of renewal. I Phoned back to ask what was going on and they told me they were going to charge another £26 to cancel, madness !! I told them I didnt renew it so they told me they would call back in around half an hour after they had… Read Full Review

Bewiserinsurance's Response to matBrook's Review

Written on: 09/04/2016

Hi,

We are sorry to hear of your recent experience, we would welcome the opportunity to investigate your concerns in the Customer Care Department, however, we would need you to make contact with our offices.

Best wishes

Jack

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★☆☆☆☆

“misquoted, misled ,ripped off.”

Written on: 16/03/2016 by Englishre68 (1 review written)

I tried to purchased car insurance online from Be Wiser insurance but halfway through doing so the web site crashed,I got a phone call from a telephone operative to complete the purchase I was given a quote of £269.00 and £30.00 per month they asked me if I wanted an email or paper documents as my employer needed to see my insurance details I asked for a paper copy they told me I would receive them within 5 working days after 14 days I still didn't receive them so I rang them to see where… Read Full Review

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★☆☆☆☆

“Anyone else will be better than Be Wiser”

Written on: 07/03/2016 by Sanai442 (1 review written)

Possibly the worst experience I've ever had with an insurance company, and that is really saying something! I wish I had read the reviews before purchasing a policy. Go with anyone else!… Read Full Review

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★☆☆☆☆

“if i could turn back time........”

Written on: 21/02/2016 by shannonpienaar (1 review written)

Took out an online policy in January, only to be rang several days later asking for my full 9 years driving history. Found this very strange but obliged as best I could. Was told this was sufficient but without warning, received an email advising my policy would be terminated as i had not replied. I rang the helpdesk several more occasions and was given conflicting advise every time (The staff do not seem to keep any records of conversations). Eventually got through to a Helpful chap(Benedikt… Read Full Review

Bewiserinsurance's Response to shannonpienaar's Review

Written on: 23/02/2016

Hi,

I am sorry to hear of your recent experience and would like to assure you that we take all feedback seriously.

We can see you have also written on another review site, which has our reference number and as such a member of the customer care team will be investigating your concerns further and will contact you shortly.

Best wishes

Jack

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★☆☆☆☆

“Refund ”

Written on: 30/01/2016

DONT use them!… Read Full Review

Gracelorraine's Comment

Written on: 30/01/2016

I'm adding an explanation to the above as my full review hasn't appeared-
I changed my insurance details and was charged an admin fee then was told that I'd have to wait 60 days for my refund ... don't you think that they should drop the admin charge for such a dreadful service?
This shoddy company are quick to take your money and then blame the insurance company for the delay in refunding monies owed

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Bewiserinsurance's Comment

Written on: 23/02/2016

Hi,

We are sorry to hear of your recent experience, we would welcome the opportunity to investigate your concerns in the Customer Care Department, however, we would need you to make contact with our offices.

Best wishes

Jack

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★☆☆☆☆

“DO NOT GO WITH THESE AWFUL IS AN UNDERSTATEMENT”

Written on: 06/01/2016 by russell1988 (1 review written)

Well paid my deposit and set up monthly instalments. I went on holiday came back and they have cancelled my policy for not paying them apparently i have the evidence that i did but they wasnt interested on that instead they billed me a further £87pound for cancelling it. The bloke was very rude aswel. Do not go with this company… Read Full Review

Bewiserinsurance's Response to russell1988's Review

Written on: 25/01/2016

Good Afternoon,

Thank you for your recent review. We apologize that you feel dissatisfied with our services and welcome the opportunity to look into matters further.

Please contact our Customer Care department at your earliest convenience where we will address all matters with you.

Regards,
Cathy - Be Wiser Insurance

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★☆☆☆☆

“BE WISER GO SOMEWHERE ELSE ”

Written on: 31/12/2015 by danjoboy1 (1 review written)

Well all I can say is they tell you everything but the truth and when it comes to getting my money back from them you might as well give up cause to date they owe me over £300 but if almost done that in telephone calls to them I THINK ITS TIME WE ALL WENT TO THE CLEANERS WITH THEM WATCH DOG IT IS FOR ME… Read Full Review

Bewiserinsurance's Response to danjoboy1's Review

Written on: 25/01/2016

Good Afternoon,

Thank you for your recent review. We apologize that you feel dissatisfied with our services and welcome the opportunity to look into matters further.

Please contact our Customer Care department at your earliest convenience where we will address all matters with you.

Regards,
Cathy - Be Wiser Insurance

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★☆☆☆☆

“Awful. Charged me for insurence twice. When refundend...”

Written on: 05/12/2015 by Gustafsonjo232 (1 review written)

Awful. Charged me for insurence twice. When refundend charged me for administraton fee even it wasn't my fault. In the end cancel my insurance because I live in "Caravan rather than a house that the risk has now become unacceptable to them and therefore the policy will cancel in seven days and as a result all cover" and charged me again… Read Full Review

Bewiserinsurance's Comment

Written on: 29/12/2015

Hi,

I am sorry to hear of your recent experience. I would welcome the opportunity to look into your concerns further and would request that you contact the Customer Care Team - our contact details are located to the right of your review.

Kind Regards
Deanna

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★☆☆☆☆

“Worst customer service”

Written on: 26/11/2015 by Jean1972 (1 review written)

I called to cancel my policy early as going overseas. They cancelled it a month earlier than I had asked and said the it could not be undone. Then for my last two weeks in the country they tried to sell me another month of insurance for a rediculous price. Avoid and go directly to insurer… Read Full Review

Bewiserinsurance's Comment

Written on: 04/12/2015

I am sorry to hear that you have not experienced our usual high standard of customer service, I would appreciate the opportunity to look into your concerns and would request that you contact Customer Care whose details are to the right of your review.

Kind Regards
Deanna

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★☆☆☆☆

“avoid at all costs”

Written on: 22/11/2015 by 82McQueen (1 review written)

got a cold call, quote was good, went online to double check prices, good quote, accepted and paid. Next day, 21 calls asking me if I wanted insurance....asked to be taken off phone list, calls continued, no documents arrived, still haven't !!! cancelled today, due to nature of continuose pestering, still no documents, day 2 of cooling off period, no documents and charged £25 admin fee! avoid avoid avoid… Read Full Review

Bewiserinsurance's Comment

Written on: 04/12/2015

I am sorry to hear of your recent experience with Be Wiser and I would like the opportunity to investigate your concerns further. Please contact Customer Care - our details are located to the right of your review.

Kind Regards
Deanna

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Gracelorraine's Comment

Written on: 30/01/2016

Dreadful all round don't use them

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★☆☆☆☆

“HOPELESS COMPANY”

Written on: 20/11/2015 by JulianaJohnston1946 (1 review written)

Had to hang up as I couldnt understand foreign agent and he couldnt understand it was a new car. I phoned back and spoke to another foreign person but she understood what I wanted. Next thing was they took wrong amount from my bank account. I phone and they said it was wrong but there was a $40 charge for changing the car details that they dont have to tell us about. A week later Im still waiting on the credit and a full statement of the charges. One thing for sure is we wont be using them… Read Full Review

Bewiser's Comment

Written on: 21/11/2015

I am sorry to hear of your recent experience and would like to assure you that we are a UK based company but our recruitment is based on equal opportunities.

However, I would like to investigate your concerns further regarding your payment and charges and would request that you contact our offices and request a call back from the Customer Care Department.

Kind Regards
Deanna

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★☆☆☆☆

“Absolutely disgusting customer care! ”

Written on: 02/11/2015

I have been a customer with bewiser for years! Recently changed cars so obviously informed be wiser who changed the policy. My card then expired so my bank sent me a new card...I just carried on as normal which is how it should be, or so I thought!! Had a text today To contact them urgently as my payment had failed, (this happened last month too but I just though it was an error my end?) so i called them straight away to be told I was being charged £25 due to late payment, I couldn't… Read Full Review

Bewiser's Comment

Written on: 21/11/2015

I am sorry to hear of your recent experience with Be Wiser and I would like the opportunity to investigate your concerns further, therefore, I would request you contact our offices and request a call back from Customer Care.

Kind Regards
Deanna

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★☆☆☆☆

“Now ripping off OAP's”

Written on: 24/10/2015 by Peterkinsy31 (1 review written)

Took a full year's premium for comprehensive insurance last July. Now cancelling it owing to a non fault claim in May 2013. A car ran into the back of me and wrote my car off. Expect me to cancel the insurance losing over £200 and then expect me to pay over £600 for new policy. Could be driving uninsured next week. Paid over £400 in July. Come on Cathy. Get your spade out and clear more rubbish away from Bewiser complaints. Cannot understand what the insurance ombudsman is doing as I… Read Full Review

Bewiserinsurance's Response to Peterkinsy31's Review

Written on: 28/10/2015

Good afternoon,

We apologies that you have had cause to complain. We can confirm that we have already been in touch with you and have resolved your concerns.

If you have any further concerns do not hesitate to get in contact.

Regards,
Matthew - Be Wiser Insurance

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