BeWiser www.bewiser.co.uk Reviews
Latest Reviews
★★★★★
“Good service, excellent premium.”
Written on: 21/05/2013 by alfadriver (1 review written)
Just a happy experience - polite, friendly and, above all, a really good quote. (read more)
★☆☆☆☆
“Never Use These Clowns”
Written on: 21/05/2013 by MrUnfortunatetobedealingwithBeWiser
Whatever you do DON'T use this bunch of clowns. To say they are inept is an understatement. They couldn't organise the proverbial pee up in a brewery, even if you opened the door and laid on the food for them. Can't get details correct even when you email documents several times over, nobody knows what is going on, they lose anything you send them, don't return your calls, issue incorrect paperwork several times (in one case with no details of the vehicle being insured!), etc, etc. I really... (read more)
★★★★★
“great”
Written on: 21/05/2013 by theworld
great customer service cheap insurance defo recommend (read more)
★★☆☆☆
“Why I Wont Use Bewiser Again”
Written on: 21/05/2013
This is a very expensive and over-priced company, i will never use them again. For my landrover, bewiser were over £1,000 more expensive than a cheaper quote I found with Direct Line Insurance For my fiat, bewiser were £400 more expensive than a cheaper quote I found with Tesco. bewiser were in fact, always the most expensive and wasted my time calling me back, asking questions they already had the answers to and generally mucking me about under the pretence that they 'may' be able to... (read more)
★★★★☆
“Documentation and Speed”
Written on: 21/05/2013
Fast - efficiant and good to have someone at the end of the phone who is on the ball and easy to understand . Only sligth criticism would be the number of mails .Only needed 1. Offer 2. Cover note 3. Policy document (read more)
★★★★☆
“actual customer service. finally”
Written on: 21/05/2013
Nice to speak to actual people thanks awesome deal (read more)
★★★★★
★★★★☆
★★★☆☆
“Good, need to think about documents.”
Written on: 19/05/2013 by Grahanderson
Price excellent , listened to me, and came back with all I needed. We had an interesting phone call, the person was very helpfull. However I then went to tax my Jaguar at the local Post Office, guess what! They don't accept printed off policy documents, I know, I can hear you all screaming "they should"!! They wouldn't. Had to do it by computer. Another hour. Please think about sending just the certificate to us, and the rest by e-mail, I know it kind of defeats the object but it my help... (read more)
★★★★★
“Emily was great! ”
Written on: 19/05/2013
Great service from a young lady, she got me the deal I was looking for, we'll done! (read more)
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Showing 1 - 10 of 460 Reviews
★★★★★
“A very smooth transaction.”
Written on: 18/05/2013
I'm very happy with my renewal, I was able to get an excellent quote. (read more)
★☆☆☆☆
“Cancelled new policy within 14 days but refund not...”
Written on: 17/05/2013 by nyse82 (1 review written)
As per title I cancelled my policy within 14 days of taking it out only to receive a letter saying "their are no monies outstanding"? even though I payed over £400, and 3 weeks after being promised, via a phone call with their useless lying customer service team, that I will be refunded the full amount I payed, albeit with an absurd £26 "admin fee"? then I`m still waiting for my refund. It`s been a very long time since I have been on the wrong end of doing business with such a flagrant... (read more)
★★★★★
“Great efficient friendly service, lowest price”
Written on: 17/05/2013
After trawling through various comparison web sites I found my renewal with Be Wiser. Their phone operatives were fantastic, efficient, friendly and the company beat any previous quote. The also include RAC and legal cover which is really handy. (read more)
★★★★★
“Good friendly helpful service”
Written on: 16/05/2013 by Weeks2007
Really helpful and very informative service from Mark Gibbons. Good deal on car insurance with excellent benefits. People are keen to leave negative feed back with regards to insurance, but this service deserves all credit . Policy was emailed straight away 11 pages not 40-50 as others have said . Top service will use again Mr & Mrs Weeks :) (read more)
★★★★★
“Brilliant service!”
Written on: 16/05/2013
Very efficient service by phone and a vey competitive price for car insurance,yet again.I would highly recommend Be Wiser. (read more)
★★☆☆☆
“could do better”
Written on: 15/05/2013
You take too long to answer the customer help line, this is very annoying, but you are very helpful once you do answer. I was promised a call back on the same evening, that did not happen. When I send an e-mail it takes 2 or 3 days to get an answer (if at all). (read more)
Bewiser's Comment
Written on: 16/05/2013
Thank you for your feedback.
Be Wiser Insurance Services prides itself on strong customer care looking after in excess of 120,000 satisfied policyholders. As a result all feedback is very important to us.
We are sorry to hear that you did not receive a call back, please contact me at dawn.g@bewiser.co.uk if the matter has not yet been resolved.
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★★★★☆
“Car Insurance renewal”
Written on: 14/05/2013
I am very satisfied with the renewal arrangements carried out swiftly and the attention to detail by your consultant. These contrast with the lack of service I received last year when first placing the insurance through you when I failed to receive either the Certificate of Insurance or policy document and had to ring your office several times. (read more)
Bewiser's Comment
Written on: 16/05/2013
Thank you for leaving the feedback.
We were sorry to hear that you did not initially receive the high level of service that we expect for our policyholders and Thank You for renewing with Be Wiser Insurance.
Reply to this comment
★☆☆☆☆
“I take insurance for my new car and they don't send...”
Written on: 14/05/2013 by go4music (1 review written)
I take insurance for my new car and they don't send any policy document so I can`t drive because cant buy road tax disc stupid ..situation, nobody answering third day straying and nothing .. (read more)
Bewiser's Response to go4music's Review
Written on: 16/05/2013
Thank you for your review.
We are sorry to hear that you have not received your documents.
Please contact me and I will be happy to investigate this matter or you and ensure that your documents have been sent.
Reply to this comment
★★★★☆
“My Car Insurance Review”
Written on: 14/05/2013
The girl on the phone was very nice but the price did go up a bit and they would not put the documents in the post. I was e-mailed them but 44 pages long! Alot to print out. Not to bad but could be better. (read more)
Bewiser's Comment
Written on: 14/05/2013
Thank You for the feedback.
Please be advised that whilst we do send documents via email we are also happy to send them via post, should it be requried. Therefore, please contact me by email, dawn.g@bewiser.co.uk and I will be happy to help.
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★★★★★
“Very very happy customer ”
Written on: 13/05/2013 by Diane8 (1 review written)
I was very well looked after by a lovely guy called Mark Gibbons. He listened to my enquiry as I explained I needed to insure my car for the first time as me as the main driver. Never done this before Mark was very quick at helping me to understand what I needed to do. It was no bother. I got my quote. The cheapest I'd been quoted and with everything like curtesy car , RAC cover and loads more. Everything was covered any questions u had were answered and explained clearly. I'm a very happy... (read more)
Bewiser's Response to Diane8's Review
Written on: 14/05/2013
Thank you for your feedback.
Be Wiser Insurance Services prides itself on strong customer care looking after in excess of 120,000 satisfied policyholders. As a result all feedback is very important to us.
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Showing 11 - 20 of 460 Reviews
★★★★★
“A Very Happy Customer!”
Written on: 13/05/2013 by christiewalker
I would highly recommend getting your home insurance thru Be Wiser. Its saved me a bundle! I dealt with a really nice guy called Mark Gibbons who worked very hard and took a lot of time out to find me the best possible quote. My property is fairly unusual in that it has a completely flat roof but unlike with the rest of the companies I'd contacted it wasn't seen as an issue here and I wasn't paying a massive premium to make up for it. When I was concerned about whether certain information on... (read more)
Bewiser's Response to christiewalker's Review
Written on: 14/05/2013
Thank you for your feedback.
Be Wiser Insurance Services prides itself on strong customer care looking after in excess of 120,000 satisfied policyholders. As a result all feedback is very important to us.
Reply to this comment
★★★★☆
“my experance over the phone”
Written on: 13/05/2013
overall very good telephone was ansared quickly no hanging on waiting for an advisor The only downside I did ask for docments to be sent through post ,recived e-mail saying that i had to download them , called again and they said they sent them to me . Havent recived them yet , but it is early days. I willbe calling again if they dont arrive next week. (read more)
Bewiser's Comment
Written on: 14/05/2013
Thank you for your feedback, your comments have noted and we are sorry that you do not appear to have received your documents. I would like to ensure that you receive these without delay. Please contact me by email, dawn.g@bewiser.co.uk.
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★★★★☆
“Great service”
Written on: 12/05/2013
The advisor who dealt with my quote and was very professional and yet still amiable. Was able to better most other companies so happy to recommend. (read more)
Bewiser's Comment
Written on: 14/05/2013
Thank you for your feedback.
Be Wiser Insurance Services prides itself on strong customer care looking after in excess of 120,000 satisfied policyholders. As a result all feedback is very important to us.
Reply to this comment
★★☆☆☆
“I thought it would be good”
Written on: 12/05/2013
after getting what I thought was a good quote and after answering all their questions after they had phoned me I have had several phone calls to confirm things. even after sending all information by email still getting phone calls for information a week later (read more)
Bewiser's Comment
Written on: 14/05/2013
Thank you for your feedback, your comments have been taken very seriously and we are sorry that you do not appear to have received our high standard of customer care. I would like to investigate this matter further and ask that you could contact me by email, dawn.g@bewiser.co.uk as I welcome the opportunity to look into your concerns further.
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★☆☆☆☆
“TRULY TERRIBLE EXPERIENCE”
Written on: 12/05/2013
insured 2 vehicles with be wiser. Be Aware I am male in 50's, held full UK Clean licence for 32 years, yet they Cancelled my policy, simply because I had recently changed address (actually to a lower risk area). ALL THE STAFF ARE IGNORANT,RUDE,COMPLETELY STUPID & ARROGANT. ////////AVOID AT ALL COSTS///////////////////////////////////////// (read more)
Bewiser's Comment
Written on: 14/05/2013
I am sorry to hear that you have had a bad experience with us and would welcome the opportunity to look into your concerns further. Therefore, please contact me by email, dawn.g@bewiser.co.uk and I will be happy to help.
Reply to this comment
★★☆☆☆
“Shambles”
Written on: 11/05/2013 by ayscoughfee
Although I accepted the quote, which was fair, I wish i'd stuck with my old company...the stress was not worth the thirty pounds i saved. Firstly, i was not told of the £20 p.a set up charge for a Direct Debit. When i rang to ask about this, I was old they " didn't have to". Then I was not told about the fact that paying in three consecutive monthly instalments would incur a further charge of £30 plus..more than the saving I had supposedly " made". Eventually a charming lady did agree to... (read more)
Bewiser's Response to ayscoughfee's Review
Written on: 14/05/2013
Thank You for the Feedback. As a business Customer Feedback is very improtant to us.
We are sorry to hear that you feel that our high service standards have not been achieved in this instance. We would welcome the opportunity to look into your concerns further. Please can you contact me by email, dawn.g@bewiser.co.uk , to enable us to investigate the matter further.
Reply to this comment
★☆☆☆☆
“car insuramce”
Written on: 11/05/2013 by atgoodfellow
my experience with this company leaves a lot to desire, as we have to accept that there has been a misunderstanding about the quote given they appear not to understand the word cancellation. While their customer services accepts that legally I have the right to cancel for 14 days after the transaction they appear to be unable to activate this process and refer to a call from the sales manager to dicuss this ( call yet to be received ). If they allow this review to stand I can only recommend... (read more)
Bewiser's Response to atgoodfellow's Review
Written on: 14/05/2013
Thank you for your feedback.
Be Wiser Insurance Services prides itself on strong customer care looking after in excess of 120,000 satisfied policyholders.
We are sorry to hear that you have had a bad experience with us please contact me by email, dawn.g@bewiser.co.uk as I would welcome the opportunity to look into the matter further.
Reply to this comment
★★★★★
“Very Helpful”
Written on: 11/05/2013 by Simon_M3
Originally got a quote for a new car I ordered back in February for May time delivery and even though the premium had risen by about £50 when I came to take the policy out in May the original lower quote was still honoured. All the staff I dealt with where very helpful and knowledgable and nice to find a company that can actually deal with High Performance cars as its really annoying when you go through a quote only to be told they don't insure high perfomance cars at all even though you... (read more)
★★★★★
“Desperately seeking car insurance :-)”
Written on: 10/05/2013 by victoriadenton (1 review written)
I have nothing but praise for this company so far, I phoned this morning regarding a quote they gave me online. The gentleman that dealt with me was friendly and professional and it really felt that they went out of their way to get me a great deal (and it was). I have dealt with a lot of companies lately sorting insurance for our other vehicles and BeWiser topped the lot of them as soon as they are due to be renewed I am moving them there. The process of setting up a policy was easy, the... (read more)
★★★★★
“car ins”
Written on: 10/05/2013
excellent service when you phone up would recommend you to everyone thank you bewiser (read more)
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Showing 21 - 30 of 460 Reviews
★☆☆☆☆
“DO NOT USE BEWISER”
Written on: 10/05/2013 by rogeriofi
I got my insurance and used my International Driving License, and they called me after a month asking if I was trying to get a UK license. I said yes and that I got my Learner permit. They simply increased my insurance by almost 300 pounds. I AM NEVER GETTING BEWISER AGAIN FOR ANYTHING!! (read more)
★★★★★
“Ask for Graeme Stevens, he'll sort you out...”
Written on: 09/05/2013
Very helpful, Graeme got my quote down from £600 to £400 by tailoring it to suite my individual and rather unusual circumstances after having lived abroad (causing me to drop out of the no-claims loop). Highly recommended. Thanks, J. Watson (read more)
★★★★★
“What a relief!”
Written on: 09/05/2013 by Jantymac (1 review written)
Having been insured through the same local broker for over 20 years they left it until the last minute to remind me - and then the premium they demanded had gone up by over £200! I rang BeWiser and spoke to a very friendly and very efficient young man who had everything sorted out in no time, and for a better price than I had paid last year! What a relief indeed! Thank you. (read more)
★☆☆☆☆
“worst service ever”
Written on: 08/05/2013
Would not use this company again, when i had a accident ( not my fault) the service i received was awfull i was paying for a courtsey car but they wouldn't let me have one. I was so stressed and got no where with them i ended up going through the underwriters who are Aviva!! they were brillient and sorted my claim with in a week. Be Wiser were diabolical never again (read more)
★★★★★
“Great”
Written on: 07/05/2013 by GuynKiwi
Fast response to an online enquiry and I was covered in no time. Joel did a great job. Thanks (read more)
★☆☆☆☆
“The worst service ever”
Written on: 06/05/2013
Set up insurance, thinking I had called my existing insurer, they let me believe they were another company. I then needed to speak to them a couple of days later to add some info. I never managed to get through, despite trying around 20 times, staying on the line for up to 20 minutes on some occasions (at my own expense, as you wait whist connected so paying for these calls). They have a call back system, I eventually discovered. Sounded good, except they don't call you at the appointed... (read more)
★★★★☆
“Car insurance ”
Written on: 06/05/2013
Excellent customer service, slightly dearer tha my renewaly quote but the additional free extras enticed me to take up this policy. I like that there is also no compulsory excess and the free roadside assistance and additional cover for lost items was well worth while. Looking forward to my Birthday to see if iI get the promised vouchers . Only once small complaint it would be that my name has been incorrectly spelt and I have had to make immediate contact to ensure that when my... (read more)
★★★★☆
“friendly and helpful”
Written on: 06/05/2013
My policy was going to be cancelled because i had not provided the correct information on the application form,I was given another quote from be wiser which was 3 times more than I had originally been quoted,I refused it and said I would have to cancel,a lady rang me back from cancellation dept,took all my details into account and came back with an amount just £100 more than i had originally been quoted,I was more than happy with that as I had lost all my no claims bonus last year on 1... (read more)
★★★☆☆
“Mixed quality of service”
Written on: 04/05/2013
My first quote was reasonably lower than quote from current insurance provider but when policy came though was higher and details incorrect (I had a trainee advisor). When called back was told I would be charged to cancel or charged to make an amendment after querying they agreed to waive the charge. All staff very polite but go through details very fast. Make sure you get the policy you intended by double checking with them. Final amount although higher was still over £70 cheaper so worth... (read more)
★★★★★
“Warm and friendly indeed”
Written on: 04/05/2013 by Hibsman (1 review written)
To be honest I was quite sceptical when I got yet another unsolicited call from someone wanting to find me a cheaper motor insurance quote. Once connected to Be Wiser I did feel as if I was speaking to a real person who seemed to be interested in getting me the right deal. He was helpful and professional and I was very happy with the quote and have saved around £70 on my previous insurer's quote. (read more)
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Showing 31 - 40 of 460 Reviews
★★★★★
“Very good service”
Written on: 03/05/2013
Started on internet quote for motorbike, within 3 min of starting call came in. Staff member was very polite and gave me a very good quote. big bonus call centre in UK will use again (read more)
★☆☆☆☆
“BAD RING BACK SERVICE”
Written on: 03/05/2013 by Veronicabuxton
Got a quote on line,really happy with everything until---- got an email saying contact them to discuss the insurance.Tried for two days to contact them, kept getting told someone will ring back.Have to pick up car in one day but they said if we had'nt contacted them, they would cancel insurance.Kept trieing but failing to get through.what a shambles,but they were quick enough to take the money out of our bank,disgusted and dissapointed. (read more)
★☆☆☆☆
“Insurance expired whilst waiting to get online quote...”
Written on: 03/05/2013 by AuntBevvy (1 review written)
I am currently shopping around for a new insurance policy and a freind suggested I try Be Wiser. I have made at least a dozen attempts this morning to get a online quote both in new quote section and mature driver section only to sit here and watch my husbands beard grow whilst the cursor goes around and around. Please could you sort this out as my current insurance expires on 30th June and I would like to be able to get a quote before that expires, Thankyou (read more)
★★★★★
“exellant service”
Written on: 02/05/2013 by willington
i would like to say a big thanks for the excellant service that i recieved the call back i got was very professional and i couldnt of been happier with the service i got keep up the good work i will be recommending you to my friends and fammily (read more)
★★★★★
“very good”
Written on: 02/05/2013
the respose on my inurance qoute was very quick and satisfing and would like to thank your staff for all their help.i will reccomend you to my friends Thank You Barry Wilmer (read more)
★★★★★
“Car Insurance”
Written on: 02/05/2013
Quick Service Competative Prices Friendly staff who make it easy to do business with :) (read more)
★★★★★
“Smooth excellent service thank you ”
Written on: 01/05/2013
I would like to thank BeWiser for sorting out my car insurance policy today. During the duration of policy details, confirming and sorting out payments, it was refreshing to talk to a human being rather than a consultant who are normally robotic and only out for a sale. Great customer service received today, thank you! I will contact you again for a renewal quote on my three other insurances when they are due. (read more)
★★★★☆
“Bike insurance”
Written on: 01/05/2013 by Paulcrook65 (1 review written)
After being with u for over four years you still are the best value for money with the type of cover I have had.also I find the birthday voucher a big help towards my next insurance thank you be wiser. (read more)
★★☆☆☆
“DOCUMENTS SENT TO WRONG E-MAIL ADDRESS!!”
Written on: 30/04/2013
I took out a policy a year ago and had no problem with Be Wiser, however my renewal has become a farce. The agent I spoke to for the renewal quoted my e-mail address to me, then proceeded to send the documents to my husband's out of use e-mail address, which was never used other than for an initial enquiry via a comparison website. The actual original policy was all dealt with via my e-mail address, so why they have even kept his on file is beyond me! It was just a sheer fluke that he... (read more)
★★☆☆☆
“BEWARE, online quote is not what you pay!”
Written on: 30/04/2013
Took my money 3 months ago & despite repeated requests, I'm still waiting for the documents. The online quote is not what you pay as 'the quote was made assuming 9 years no claims', regardless of what information you input. This appears to be mis-selling of services. (read more)
Vasuder's Comment
Written on: 30/04/2013
I've had exactly the same issue. Ended up cancalling the policy with them and going elsewhere. Policy cancelled 12th April and still waiting for my money back
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Lindopski's Comment
Written on: 30/04/2013
The worst company I have ever had to deal with in my whole 36 years.
I haven't written a bad review for any before but these chumps take the biscuit. My slating must have been harsh as it wasn't even printed on here.
absolutely,completely,totally and utterly terrible company avoid at all costs !!!!!
no really AT ALL COSTS!!!!
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Showing 41 - 50 of 460 Reviews
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Bewiser's Comment
Written on: 16/05/2013
Thank you for your feedback.
Be Wiser Insurance Services prides itself on strong customer care looking after in excess of 120,000 satisfied policyholders. As a result all feedback is very important to us.