BeWiser Reviews - www.bewiser.co.uk

★★★☆☆
3.4 / 5
65% of users recommend this
  • Customer Service

  • Value For Money

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BeWiser www.bewiser.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid this company”

Written on: 19/08/2014 by Tina54 (1 review written)

This is the worst company I have ever dealt with ,their so called customer services department is a joke although not a funny one they will rip you off please do not use this company They will reel you in with a low quote and as soon as they have your Money they will find some excuse to contact you to say that a mistake was made with the quote and they will have to charge you a lot more money or they will have to cancel,your policy but you won't get all your money back . If you do decide to… Read Full Review

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★☆☆☆☆

“The worst company I have ever dealt with!”

Written on: 16/08/2014 by 167Edwards (1 review written)

The car insurance price quoted on their website was by far the best and so I took out and paid in full for the policy. The following day I was contacted by Be Wiser and asked to produce 9, yes, 9 years proof on no claims discount (ncd) even though I had indicated on my online application that I didn’t have any being a company car driver for 30 years. I wrote to one of the lease companies and obtained proof that I had at least 6 years previous ncd (cost me £20 for the letter) and sent this to… Read Full Review

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★☆☆☆☆

“AVOID BEWISER RIPOFF MERCHANTS”

Written on: 13/08/2014

I took out two policy with Bewiser (I have two vans) I was told there would be a £25 deposit for each policy. I was contacted by email saying "your policy will be cancelled" I rang, they always keep you holding (premium rate) a very long time. They then said I owed them £61.30 and £93.14 respectively. I asked why and was told that if they don't think you can afford the initial deposit they ask for a further sum later. HOW THE HELL do they know what I can & cant afford. They should… Read Full Review

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★★☆☆☆

“Rip off ”

Written on: 12/08/2014 by Mjahedsaid (1 review written)

They promise something they can't delivered. All they want is your money. They call them selves be wise. I call them beware. Never again… Read Full Review

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★☆☆☆☆

“Avoid this company like the plague. They are just...”

Written on: 11/08/2014 by cmDavis218 (1 review written)

Avoid this company like the plague. They are just middle man selling you insurance from others at a premium and they care about nothing but getting your money. First of all their sales agents will lie to you and tell you anything you want to hear to make a sale but then when you get your policy and it doesn't have all the things you were promised- like NCB protection/ RAC cover and they have obviously removed the claim you told them all the details for on to offer you a cheaper price because… Read Full Review

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★☆☆☆☆

“disgusting! never use them”

Written on: 08/08/2014 by coleenw (1 review written)

I can not believe what I have just been told! I have just sold my car, so cancelled my policy. I followed it up with a phone call to them, to be polite! To be told I have to pay £52.00 for the privelidge ! I may have used them again when Igot another car,no chance now. I would not recomend Be Wiser to a friend, you must be joking. I will not use any of there products again and will tell everyone I know the same… Read Full Review

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★☆☆☆☆

“This company are a joke”

Written on: 06/08/2014 by 313Murphy (1 review written)

They pass you from pillar to post, was on the phone for 4hours trying to sort a claim on my policy that never happened so I get penalised by other insurance companies all because of bewiser being so pathetic. Why is it you can never get hold of a manger they are always busy !!! Probably dealing with other complaints I suppose or their sick of dealing with them. I will never recommend this company to anybody I would sooner pay £200 more with a decent company… Read Full Review

Bewiserinsurance's Comment

Written on: 20/08/2014

Hi,

Thank you for taking the time to write a review, we apologise that you feel dissatisfied with our services and as we understand it is in relation to a claim.

Should you wish to do so, please do not hesitate to contact our customer relations department where we will assist you with all queries.

Kind regards,

Rohan.

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 26/07/2014

got a quote from them about £200 paid by debit card in full had phone call wanting my n.c.b after about six calls got sorted. (so I thought) after about five weeks received a letter saying my insurance had been cancelled on the 11th of the month letter was dated the 15th I,d been driving with no insurance phoned them up wanting to know what was going on they said I own them £30 I explained that I had paid in full for the quote given,they checked and agreed I a was right but said there… Read Full Review

Bewiserinsurance's Comment

Written on: 31/07/2014

Hi,

Thank you for taking the time to provide us with feedback. We apologise that you have had cause to concern and as we understand it is following the cancellation of your policy.

Should you wish to do so, please do not hesitate to contact us at your earliest convenience where we will fully investigate and escalate your concerns.

Many thanks,

Rohan.

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Chuck54's Comment

Written on: 05/08/2014

just phoned them again like they asked me to
just the same replies I had in the first place
so their customer service is a waste of space too don't bother calling waste of a phone call as well

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Bewiserinsurance's Comment

Written on: 31/07/2014

Hi,

Thank you for taking the time to provide us with feedback. We apologise that you have had cause to concern and as we understand it is following the cancellation of your policy.

Should you wish to do so, please do not hesitate to contact us at your earliest convenience where we will fully investigate and escalate your concerns.

Many thanks,

Rohan.

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★☆☆☆☆

“Rip off”

Written on: 26/07/2014 by 106Christie (1 review written)

Took out car insurance with BeWiser end of Jan this year, paid full amount in advance. Sold the vehicle last week( end July) and requested a refund for the remaining amount. I did not expect to get back the full remainder. Shocked when they offered me £76.70 when owed £140.60...what a rip off. Told all details in thier small print.... Spoke to trading standards. they are going to contact BeWiser. I not holding my breath. Never Never use this Company. … Read Full Review

Bewiserinsurance's Comment

Written on: 31/07/2014

Hi,

Thank you for taking the time to review our company, we apologise that you feel dissatisfied with our services in relation to the cancellation of your policy.

Should you wish to do so, please do not hesitate to contact us where we will assist you with all queries.

Regards,

Rohan.

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★☆☆☆☆

“Be Wiser - Stay Away”

Written on: 23/07/2014 by digruntledinsuranceseeker (1 review written)

I have been onto the be Wiser website for a multi car quote. Within 30 seconds of entering my phone number they called me, within 2 minutes I am getting text messages. Far too aggressive sales. Have got straight off their website & won't be going back… Read Full Review

Bewiserinsurance's Response to digruntledinsuranceseeker's Review

Written on: 31/07/2014

Hi,

Thank you for taking the time to write a review for us, we apologise that you have had cause to concern and as we understand it is in relation to our sales agents.

Please be advised that we have taken your feedback seriously and this will be escalated within the business, please do not hesitate to contact us should you have any further queries.

Kind regards,

Rohan.

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★☆☆☆☆

“I insured my car with so called BeWiser in Sept 2013....”

Written on: 18/07/2014 by McMillanqy467 (1 review written)

I insured my car with so called BeWiser in Sept 2013. I have paid my instalments never missed payment till this year june when i didn't have enough funds in my account to cover the payment. I have only 2 instalments left for the year which will give me 2months break until my renewal.l called to make the payment but I was told my insurance has been cancel so i have start a new one. And i will not have my one year no claim bonus added. l find it ridiculous and day light robbery. I will advise… Read Full Review

Bewiserinsurance's Comment

Written on: 31/07/2014

Hi,

Thank you for taking the time to review our company, we apologise that you have had cause to complain and as we understand it is in relation to the cancellation of your policy.

Should you wish to do so, please do not hesitate to contact us to discuss your queries where all feedback will be formally addressed.

Kind regards,

Rohan.

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★☆☆☆☆

“AVOID BE WISER”

Written on: 13/07/2014 by Haleycu386 (1 review written)

They offer you a good premium and after they want to charge you more or to cancel… Read Full Review

Bewiserinsurance's Comment

Written on: 15/07/2014

Hi,

Thank you for taking the time to provide us with a review. We apologise that you have had cause to concern and as we understand it is in relation to cancellation charges.

Should you wish to do so, please do not hesitate to contact our offices and request to speak with the Customer Relations department where we will assist you with all queries.

Many thanks,

Rohan.

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Bewiserinsurance's Comment

Written on: 15/07/2014

Hi,

Thank you for taking the time to provide us with a review. We apologise that you have had cause to concern and as we understand it is in relation to cancellation charges.

Should you wish to do so, please do not hesitate to contact our offices and request to speak with the Customer Relations department where we will assist you with all queries.

Many thanks,

Rohan.

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★☆☆☆☆

“BE WISER INSURANCE WORST COMPANY EVER AVOID ! ”

Written on: 03/07/2014 by simonk20 (1 review written)

I second that, "be wiser" insurance the worst insurance company I have ever used, I ran up to change my car on my existing policy, which was a much lower insurance group car , and they asked for another £150, so I then asked for a refund, as only had the policy for 2 months! and they offered me only half of what I paid , seriously avoid this company !… Read Full Review

Bewiserinsurance's Response to simonk20's Review

Written on: 08/07/2014

Hi,

We apologise that you feel that our high standards have not been achieved in this instance and would welcome the opportunity to look into your concerns further. Please can you contact our customer relations department at your earliest convenience to enable us to investigate the matter further.

Many thanks,

Rohan Cruz.

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★☆☆☆☆

“DO NOT EVER USE BE WISER INSURANCE ”

Written on: 02/07/2014 by Aleca186 (1 review written)

one of the worst insurance company in UK very rude staff and every time you get different answers never keeping the promises … Read Full Review

Bewiserinsurance's Comment

Written on: 08/07/2014

Hi,

Thank you for taking the time to provide us with a review. We're very sorry to hear that you feel dissatisfied with our staff and services and trust we will be able to resolve matters with you.

Should you wish to do so, please do not hesitate to contact our customer care department and ask to speak with myself where I will assist you with any queries.

Many thanks,
Rohan Cruz.

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★☆☆☆☆

“Terrible Staff Attitude When Getting Car Insurance Quote”

Written on: 25/06/2014 by Briaf440 (1 review written)

Was put through to them by call connect. The man I spoke to was OK-ish, right up to the point that he told me that they would not give a quote for a car insurance policy with me as the policy holder (I drive the car more frequently than my partner) and my partner as a named driver, due to the fact that the car was registered in my partners name, and we are living together, not married (if we was married he would be able to give me a quote), hence the car belongs by law to him not me. My… Read Full Review

Bewiserinsurance's Comment

Written on: 01/07/2014

Hi,

Thank you for taking the time to review our company. We're sorry to hear you have had cause to be concerned following the quotations received.

Should you wish to do so, please do not hesitate to contact our customer relations department where we will assist you with all queries.

Many thanks,

Rohan.

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Phill81's Comment

Written on: 18/07/2014

Funny how every single reply to peoples complaints has just been copied and pasted.

they don't even take the time to give an individual response to peoples complaints.

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Bewiserinsurance's Comment

Written on: 04/08/2014

Hi Phill,

Thank you for your response.

Please be advised that we are limited in what we are able to write on this forum and so request that policy holders contact us directly where we endeavour to resolve any issues as quickly as possible.

Should you have any queries, please do not hesitate to contact us at your earliest convenience and ask to speak with myself where I will assist you with any queries.

Kind regards,

Rohan.

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★☆☆☆☆

“BE WISER AND STAY WELL CLEAR OF THIS COMPANY!!!!”

Written on: 17/06/2014 by MyReview4u (1 review written)

They called me while I was just reviewing my fresh online quote (should have become suspicious at that stage already!) Run through the usual procedure and at the end I was TEMPTED to go with their offer. BUT I clearly said that my policy is not due for renewal within the next month and therefore I would get back to them AFTER having clarified that my renewal with my current company won't go ahead. I NEVER start anything new while another contract is still running and hasn't been cancelled! I… Read Full Review

Bewiserinsurance's Response to MyReview4u's Review

Written on: 01/07/2014

Hi,

Thank you for taking the time to review our company. We're sorry to hear you have had cause to be concerned following the cancellation of your policy and the deposit retained but now refunded.

Should you wish to do so, please do not hesitate to contact our customer relations department where we will assist you with all queries.

Many thanks,

Rohan.

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★☆☆☆☆

“BE WISER and DO NOT TRUST”

Written on: 16/06/2014 by welman (2 reviews written)

My policy was up for renewal, had a better cover and price from Hastings Direct. When I phoned Be Wiser to tell them, no problem, and they confirmed that I had 6+ years NCD. Days later I had a letter saying that I had cancelled my policy and had lost my No Claims entitlement. After being a customer for 3 years I did not expect such childish behaviour. I have never made a Insurance claim in 39 years of driving… Read Full Review

Bewiserinsurance's Response to welman's Review

Written on: 01/07/2014

Hi,

Thank you for taking the time to review our company. We're sorry to hear you have had cause to be concerned following the cancellation of your policy and your No Claims Bonus.

Should you wish to do so, please do not hesitate to contact our customer relations department where we will assist you with all queries.

Many thanks,

Rohan.

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★☆☆☆☆

“Total Rip Off”

Written on: 14/06/2014 by BruceGrady (1 review written)

Took out van insurance through Money supermarket, with Bewise insurance. Filled out all of the information correctly, checked and doubled checked as one would, before I paid. Then received an email from Bewise, to say that I needed to confirm the details that I had already given, and if I didn't my policy would be cancelled. So I phoned Bewise, it took forever to speak to an operator. They confirmed all of my details. I have now, a week later, had an email to say that my van insurance has been… Read Full Review

Bewiserinsurance's Comment

Written on: 01/07/2014

Hi,

Thank you for taking the time to review our company. All feedback is highly appreciated.

We're very sorry to hear you have had cause to be concerned following the cancellation of your policy and welcome the opportunity to rectify matters with you.

Should you wish to do so, please do not hesitate to contact our customer relations department where we will assist you with all queries.

Many thanks,

Rohan.

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★☆☆☆☆

“Home Insurance”

Written on: 04/06/2014 by mickeo (1 review written)

I took out an home insurance policy via a comparison site, answered all questions and contacted twice by phone all OK! then told they are cancelling cover and told money would be repaid in seven to ten days, twenty days later and still no refund been told might be up to SIXTY DAYS. Staff not very helpful and on the phone for ages. Big thumbs down stay away from this lot they are a joke outfit… Read Full Review

Bewiserinsurance's Response to mickeo's Review

Written on: 01/07/2014

Hi,

Thank you for taking the time to review our company. We're sorry to hear you have had cause to be concerned following the cancellation of your policy.

Please do not hesitate to contact our customer relations department where we will assist you with all queries.

Many thanks,

Rohan.

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★☆☆☆☆

“bewiser just cancelled my car insurance and wont...”

Written on: 30/05/2014 by LucianHowell245 (1 review written)

bewiser just cancelled my car insurance and wont realease my no claims bonus wich isn't legal now my new insurance has cancelled my car policy because they wouldn't realease my documents from belle isle leeds 10… Read Full Review

Bewiserinsurance's Comment

Written on: 01/07/2014

Hi,

Thank you for taking the time to review our company. We're sorry to hear you have had cause to be concerned following the cancellation of your policy.

Please do not hesitate to contact our customer relations department where we will assist you with all queries.

Many thanks,

Rohan.

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