Written on: 03/03/2013 by Firearrow (1 review written)
I have been looking at a new build home by Stewart Milne which is yet to be completed. Upon my initial inquiry, I was informed that the internal living space of the house is 117 m2, which got us very interested in the house as size was important to us. Based on this we made further inquiries and were almost ready to make the big decision of purchasing. However, there was an inkling that the room sizes on the layout that was being marketted donot compare to the floor area that was being... (read more)
Written on: 25/11/2012 by IMHO2012 (1 review written)
I am reading now previous reviews and thank God I did a small research before considering "Stewart Milne" company for my future and first property. I`ve visited very recently one of their show-home and OMG.... How do they pass regulations? I mean, how you can put sofa in front of the heating-radiator when under the windows enough space for that. Ceiling is low, rooms are small, finishing is poor. It is not an affordable houses, it is throwing your money so they can built more of these... (read more)
Written on: 27/06/2012 by philipd2904 (1 review written)
Shockingly bad company. Even if you get a house which has been well finished (which is highly unlikely), you will still have to deal with their inept customers services. We are 4 and a half years in and STILL our snagging is not complete! It is a constant battle. Many have had to give up due to the stress it has caused them I won't say much more as I'd just be repeating what others have already said. Avoid like the plague (read more)
Written on: 27/04/2012
Ive had first hand experience with this company im afraid to admit.The biggest problem is materials there timber kits are shockingly bad the partion between rooms is nothing its just the wooden frame with some insulation and then framed with plasterboard its very bad. But the biggest worry is the sub contractors because its basicly made all the self employed guys struggling to make a wage the 30 percent extra we use to get now goes to them so essentially its slave labour we all know the... (read more)
Written on: 01/04/2012 by sandygarden
Four years in a Stuart Milne home in Dunfermline has just lead to one headache after another. Nothing major, just the Chinese water-torchure of one drip after another (often literally). Plumbing is appalling. We've had two crossed pipes where hot was connected to cold taps and vice versa - so obviously noone checked anything before releasing the house. Leaking radiators and bath taps (causing water to drip through our living room ceiling) because joints weren't tight enough. And a bocked... (read more)
Written on: 12/09/2011
I bought a property in the Alford Silverbirches development. The house was grossly over-valued. Persistent problems with the boiler. Scratches on many of the windows which subsequently needed replacing. Some of the staff are helpful, but they appear embarrassed by their head office colleagues, who in my experience have a bullying nature to sales and take the approach of grab the money and run. I deeply regret the decision to buy, but have already lost on the purchase and now cannot afford... (read more)
Written on: 11/04/2011 by Christina0 (1 review written)
We bought an older property which had already been a part exchange for a new build. We part exchanged our flat for a beautiful country farm cottage.
Jordan Mackay the sales manager for our area could not have been more helpful, with any questions we had regarding the part exchange answered quickly, and the whole process from viewing to moving in, only took 5 weeks.
Well done to Jordan for'thinking out the box'', I had not heard of an aready part exchanged property being offered with a... (read more)
Written on: 13/12/2010 by Anonemouse (1 review written)
Don't touch them with a barge pole. What a load of COWBOYS
We moved into SM, Prestonpans, East Lothian March 2010.
Had our 1st snow fall and tiles, guttering and facia/soffit all lying in garden with snow avalanche. Contacted SM 4 Dec, they advised us late 10 Dec they are not going to repair this, told us to claim on home insurance. This is going to push up premiums next year if we all (about 25% of homes/flats) claim.
I agree no after sales service AT ALL. Once they have your money,... (read more)
Written on: 26/11/2010
If anyone is reading this stay well clear of a Stewart Milne house....after sales service - simply does not exist.
IO have had flooding into the back garden( a park they bult at the back of the house is simply on a mound of rubble cleared from the building site)
I had to have the complete front facia of the house re rendered and now they are dlaying a direct request from the NHBC to repair the roof!
Simply click on their web site and go to contact us - good lukc ringing the telephone numbers... (read more)
Written on: 26/11/2010
STAY AWAY FROM STEWART MILNE, 2YEARS 6 MONTHS IN MY WINDOWS AND REPLACED FRENCH DOORS ARE STILL LETTING IN COLD AIR.WE ALSO HAVE A COLD AREA ABOUT 12 INCHES DEEP ACROSS THE FRENCH DOORS AND SIDE DOOR WHICH DURING THE WINTER MY FLOORING READS BELOW FREEZING TEMPRATURES WITH MY PORTABLE THERMOMETER. CUSTOMER SERVICES IS NON EXISTENT IT TOOK MYSELF A TRIP TO HEAD OFFICE TO GET SOME ACTION AFTER VARIOUS PHONE CALLS, E-MAILS AND LETTERS WHICH WERE DISCARDED.AT THE PRESENT MOMENT NHBC CANNOT DO... (read more)
Written on: 08/08/2009 by sdwabz (2 reviews written)
I bought a "Gold Standard" Stewart Milne House near Aberdeen. The quality of build is very poor and the after sales service is evasive. When you can get them to review problems they are reluctant to agree to appropriate resolution to even basic problems (sagging kitchen cupboards have too many contents!). Floors are excessively bouncy, and insulation between rooms is non existant. The front door was warped and was only fixed properly after 4 attempts, when I insisted that experienced skilled... (read more)
Written on: 06/07/2009
A warning for anyone thinking of buying from Stewart Milne. We've just pulled out of buying a property in Monton, Manchester (Chorlton Fold). The sales staff are completely inept.
Things to watch out for:
1. They never put any offers in writing
2. We negotiated a price over the phone only to be told in person that we were wrong (!) and actually it was £8,000 more.
3. They don't understand the basics of mortgage rates so negotiation is much more difficult
4. They wouldn't arrange for us to... (read more)
As rated by real users
"Pricing and buying off plan" Read More
"Horrific experience, awful cus..." Read More
"Disappointment after disappoin..." Read More
"Disgraceful Quality" Read More
"Happy with DWH so far.." Read More