Dormeo UK Reviews - www.dormeo.co.uk

★★★☆☆
3.1 / 5
42% of users recommend this
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Latest Reviews

★☆☆☆☆

“The company lies on everything they say”

Written on: 15/03/2015 by catstevens (2 reviews written)

I ordered a mattress wwhich was supposed to of been delivered in 5 days 2 months of lies finally got the mattress. to only find out the advertising is lies too so had to send the item back. Lied again as never told about p&p just took what tgey wanted. told refund within 7 to 14 days Lies. Emailed responxe a week late stating was sent after the 14 days but told would receive this within the next 5 days guess what a lie. A month later still chasing my refund… Read Full Review

Natti33's Response to catstevens's Review

Written on: 23/03/2015

It was 3 weeks before I got my mattress and pillows. No communication from them, I had to call them 3 times to find out what was going on. They told me they had to wait for the pillows to come back in stock, then will send all items together but then I get my pillows 2 days before my mattress! Not happy with the mattress, its really thin and has made my back worse! To top it off I have to pay to send it back! Do not recommend this ccompany!

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★☆☆☆☆

“The company lies on everything they say”

Written on: 15/03/2015 by catstevens (2 reviews written)

I ordered a mattress wwhich was supposed to of been delivered in 5 days 2 months of lies finally got the mattress. to only find out the advertising is lies too so had to send the item back. Lied again as never told about p&p just took what tgey wanted. told refund within 7 to 14 days Lies. Emailed responxe a week late stating was sent after the 14 days but told would receive this within the next 5 days guess what a lie. A month later still chasing my refund… Read Full Review

8Fmogh6A's Response to catstevens's Review

Written on: 24/03/2015

that has just happened to me and the story is exactly the same. its cost me £76 to send it back on top of the £298 for the mattress which was well in excess of the price advertised on the website. I feel sick with worry now, thinking of going to trading standards. I have sent emails and they are not responding.

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★☆☆☆☆

“worst customer service ever”

Written on: 11/03/2015 by Jurateixx (1 review written)

I ordered my Silver Delux double mattress 2 weeks ago and still didn't received it. When emailed them they replayed me that i received delivery a week ago and provided with tracker number. Called them straight away by telling that I didn't received my item. Then they told me to go to check if neighbours received it. Done it and find out that tracking number what they provided wasn't mine as it was neighbours as they ordered mattress from Dormeo too. Called them explaining all situation and then… Read Full Review

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★★☆☆☆

“Help”

Written on: 08/03/2015 by FatimaOlson (1 review written)

cannotreview the bed as I am still waiting for it to be delivered. Two and a half weeks order was placed, money taken from my account next day, still no bed. Customer service very poor, just says it is with the courier, It may be, just do not know… Read Full Review

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★☆☆☆☆

“Do not purchase”

Written on: 21/01/2015 by Allai (1 review written)

I start having back pain 3 months after I bought this new mattress (Dormeo Octaspring 6500). At 5 months, I had to go see an osteopath, my back was hurting too much, and had to go back the following week and so. I passed my hand behind my back while laying on the bed to realise there was a long step under me and kind of a hole. Standing up I was barely able to feel it. I though maybe it was a foam deformation. I looked on the web to see about the warranty. It was stating that a picture is… Read Full Review

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★☆☆☆☆

“worst costumer service ever”

Written on: 19/09/2014 by ReaganRussell (1 review written)

the letter i have sent to them My name is xxx i have ordered a dormeo silver XL matrac on the 28th of july 2014. I have cancelled my order Friday the 12th of September 2014. After ordering my matrac from an irish phone number the costumer service has chanced over to the uk costumer service. originally i was told delivering my matrac will take about 10 days. I was very exited as i was really looking forward to having my new matrac. two weeks passed and i still had no matrac i rang the… Read Full Review

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★★★☆☆

“Dissapointed with quality.”

Written on: 24/06/2014 by Lilah33 (1 review written)

Bought our Dormeo from a TV shopping channel after watching the hour long prog on it. Was impressed with the way it was being sold to us, especially when the presenter said that there would not be any sagging where you lay giving you a ridge down the middle. Also there is a 15 year guarantee . But after just 6 years there is a ridge down the middle , which is getting bigger to the point that you feel like its pushing you to the edge. Cant see this lasting another 9 or so years, don't think my… Read Full Review

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★★★☆☆

“Everything good except mattress”

Written on: 18/06/2014 by ppGilbert203 (1 review written)

we bought dormeo memory xl carbon about 3weeks ago (for our new home). On internet it was shown as medium comfort grade . after first night me and my husband feel back pain . because its to firm and its really not comfortable ... so I checked the label and I found that mattress is between medium and firm .. then we decide to try it for longer .. meyby its just need a time to our bodies get used with new mattress .. Unfortunately is mote than a week and our backs feel even worst .. WE NOT… Read Full Review

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★☆☆☆☆

“Terrible Service - delay in delivery”

Written on: 30/01/2014 by Patlock (1 review written)

I ordered a Deluxe Silver Kingsize mattress on 1st January by phone and was told it was in stock. when I chased the order I was told it was out of stock and new stock expected on 24th January. The money has been taken from my account on 1st January. I have since phoned again to be told the stock is now expected on 31st January. Yet each time I have checked on the website it is in stock. I have queried this with Dormeo call centre and apparently the website is not updated with the correct… Read Full Review

Angie19's Response to Patlock's Review

Written on: 20/03/2014

I totally agree with this reviewer ordered a 6500 on 31/12/13 and was told that it would be delivered within 5 days of 6th January due to delivery company being on Xmas break til then. Finally arrived on 31/1/14 a whole month after the order. Customer service is deplorable for such a large Company they don't reply to emails and when you speak to them on the phone always blame the carrier but never sort it out I even had to asked them to send me an invoice as I had not received any confirmation of order. In the end as I was so annoyed with the company I returned the mattress and bought one from egoflex who immediately confirmed the order and arranged a delivery date which the kept to. A FAR SUPERIOR COMPANY and the mattress isin my opinion much better and less than half the price

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★★★★☆

“Dormeo sirroco from dreams”

Written on: 05/10/2013 by Roytheboy1948 (1 review written)

I got this mattress after seeing it on the tv it cost £2.149 it was delivered. And it was meant to be 150cm but it was only 146cm width I rang dreams and they said it was it was in 2in tolerance and this the norm the would not change it so there is a 2inch gap on a 150cm base… Read Full Review

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★★☆☆☆

“BEWARE OF MATTRESS THICKNESS & RETURN POSTAGE COSTS”

Written on: 31/08/2013 by SkintAndAnnoyed (1 review written)

we purchased our mattress after seeing the great tv advert and reading about it online and within 1 day, we had to contact dormeo to ask why the mattress was only 3inces thick and when you sit on it you can feel the base of your bed. oh apparently we need to order the xl... so we asked to exchange & they said yes but you need to pay for return postage... which will be over £100 ill update you on what happens next BUT PLEASE PURCHASE WITH CAUTION they need to make it clear about the sizes… Read Full Review

Dormeoemma's Response to SkintAndAnnoyed's Review

Written on: 06/09/2013

Hi there

I'm Rob and work at Dormeo UK. I'm keen to look into this. Please can you confirm which mattress you ordered? Thanks for the feedback on our messaging also, its greatly appreciated.

Thank you

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★★★★★

“Sleep Well!”

Written on: 16/07/2013 by beng13 (1 review written)

We bought a dormeo 12+2 mattress for the spare room and the Octaspring 6500 king size for our bedroom. the dormeo is very comfortable. The Octaspring is an absolute dream! The last week i have been sleeping on it with two broken ribs and still sleeping like a baby. It's just as airy as they say too, far more so than a normal memory foam mattress… Read Full Review

Dormeoemma's Response to beng13's Review

Written on: 06/09/2013

I know this is going back a couple of months, but just wanted to say a massive thank you for your comments! If you ever need any help we're here.

(Hope the ribs are better!)

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★★★★★

“Mattresses for my tenants”

Written on: 25/06/2013

I was refurbishing a house I had previously let to students and this time decided to let it to some nurses. The beds were old and needed replacing and I wanted to get new ones on, so I was recommended to go Dormeo and after I found their website easy to use I was offered something that met my budget. I was also impressed that my delivery took place virtually the next day. The mattresses came vacuum packed, so easy for me to transport to my unoccupied house. The packaging needs care when… Read Full Review

Dormeolucy's Comment

Written on: 28/06/2013

Thank you so much for your comment! We are so pleased that you are all happy with the products and service received. Please do let us know if we can ever be of any help in the future - customerservice@dormeo.co.uk

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★★★★★

“Transformed my sleep!”

Written on: 20/06/2013

I've recently bought the Dormeo XL Carbon mattress and it has given me the best night sleep I have had in ages. My wife is loving the new mattress to. I received this bed within 3 days of my order and it I only wished it arrived sooner. No longer are the days of a bad night sleep and it is so comfortable. Thanks Dormeo, I recommend this product to anyone who wants the best night sleep!… Read Full Review

Dormeolucy's Comment

Written on: 24/06/2013

Thank you so much for your lovely comments! Please do not hesitate to contact us should you ever need to - customerservice@dormeo.co.uk

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★★★★☆

“sleep cannot escape”

Written on: 20/06/2013

I was astounded by the service it really was impossible I ordered it on line and 4 (yes that is FOUR ) days later was delivered . is great I sleep like a baby TONY… Read Full Review

Dormeolucy's Comment

Written on: 24/06/2013

We are so pleased that you were happy with the service and are sleeping so well! Please do not hesitate to contact us at any time should you need to - customerservice@dormeo.co.uk.

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★★★★★

“Excelent! Huge inprovement in sleep and rest, 5*...”

Written on: 12/06/2013 by yougotatryit (1 review written)

I have read the reviews, the (+) and the (-)and find myself thinking "you can't please all the people all the time" there are way to many variables in real life to achieve that but my experience in this purchase shown me a product and service back up that is trying to do just that, so well done!! The mattress arrived earlier that anticipated, which was great. Having gone through 3 mattresses' in approx. 5 years, all recommended as 'orthopaedic and 'excellent' for those with back problems… Read Full Review

Dormeolucy's Response to yougotatryit's Review

Written on: 14/06/2013

Thank you so much for your kind comments; we are so pleased that you are getting the comfort you need! Please don't hesitate to contact us at any time should you need to - customerservice@dormeo.co.uk.

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★★★★☆

“Good service, friendly people.”

Written on: 03/04/2013 by Tripper4567 (1 review written)

The pluses - very nice lady on the phone, mattress is nice and cumfy. Pretty good value overall. The negatives - It would have been 5* but my free pillow came a day later than the matress. Otherwise all ok… Read Full Review

Olivera1975's Response to Tripper4567's Review

Written on: 23/04/2013

You should just had rate it 5*. That is nothing to do with this company. The delivery is about post office... :(

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★★☆☆☆

“Customer Service Sucks”

Written on: 27/03/2013 by Darkarx (1 review written)

The mattress might be 5 stars when it comes, I believe it is at least a 4 or I would not have ordered it, but the customer service leaves something to be desired. I ordered the 8500 on 3-21-13 and was told I would receive info on my order within 24 hours, so 36 hours or so later I called back and customer service informed me that I had to e-mail them first, that they could not send the info to my e-mail w/o me emailing them. I did this no reply, sent another email the next day no reply, just… Read Full Review

Dormeoemma's Response to Darkarx's Review

Written on: 06/09/2013

Hi Darkax,
Please could you confirm which country you are in, and whether the issue was resolved?

Thank you

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★★★★★

“A Fantastic Mattress”

Written on: 04/02/2013

I purchased an Octaspring mattress because I suffer from chronic back, neck and shoulder pain. I'd wake up after a very bad's nights sleep with severe aches and pains. The memory foam technology of the Octaspring that it would help those with back pain with its spinal alignment feature. Therefore, I decided to give it a go. I had my best night's sleep in years when I first slept on the mattress. I now wake up with no back pain, no shoulder pain and no neck pain. Instead, I feel refreshed and… Read Full Review

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★★★★★

“Excellent Bed!”

Written on: 20/11/2012

Octaspring was the 4th mattress I have purchased over the past 6 years. I owned a top-of-the-line inner spring bed, solid memory foam, and an air bed, all of which resulted in lousy sleep quality and frequent back pain. Fortunately, the Octaspring mattress seems to be the perfect one for me. I sleep very soundly through the night and my back pain has resolved. The bed is also very comfortable when sitting watching TV… Read Full Review

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