Written on: 17/06/2013 by Nykita
DO NOT BOOK WITH THIS COMPANY! Organised a party bus for my friend's hen do, were told we were able to drink on this bus, with karaoke included and 6 free bottles of bubbly. It was all lies! We had confirmation emails stating the above but they refused to acknowledge this and have now left us high and dry with less then a week to the hen do. We are taking legal action do NOT book with this company!! It's a SHAM! (read more)
Written on: 11/06/2013
was promised a party bus for my sons prom along with 12 of his friends ,gave them all the details, was given a price of £390 the booking was made the lads were well chuffed. The following week was told it was not certain to arrive at the agreed pick up time , so they could supply a minibus instead ,I told them to provisionaly book it but needed to speak to my son first, got home from work to find that they had booked it anyway and taken £94 OFF MY CREDIT CARD ,nine yes nine phone calls... (read more)
Written on: 05/06/2013
I try to make booking by phone and I receive conformation that trip will cost £2000.00, in end I was charged deposit, plus £50.00 for late booking fee. In end recite come complite different and we needed to pay additional £400.00 tunel fare to Paris. I receive call from other company which said that i need to pay to them £1300.00, because they been booked true coach broker. they refused to give us back refund even they told durring booking that we can get any time back money. Rudest... (read more)
Written on: 04/06/2013 by OPAL
Buses booked for us were old, shoddy and broke down. Driver didn't know where he was going and boot wouldn't open to store wheelchairs. When I complained to them they weren't interested ands said take it up with the bus company. The pictures on the web site are not true. Do not use them. (read more)
Written on: 05/05/2013 by Nikiswaze
DO NOT USE THIS COMPNY!!! We had a coach booked for my hen do to take 16 of us to Brighton. The coach was booked 6 months in advance. One the afternoon before my event we phoned to make sure that everything was ok. We were told yes it was. On the day of my hen do the coach did not arrive. Half an hour after the due time we called to find out where the coach was and were told it was not coming, and that an error had flagged up on their screen. We were all totally amazed by this and... (read more)
Written on: 02/04/2013 by billysenior (1 review written)
Normally I don´t write reviews, but this time I think I have to, because I was really surprised how well everything went. We are a group of 14 Austrians and if our trip around Scotland in a 16 seater minibus in June runs as perfect as the support of our booking it will be an unforgettable holiday. In this case I would like to mention Corporate Events Manager Tom Dennis. It is mostly due to him that we have booked with Coach Broker. Knowing him only by e-mails he seems to me very competent... (read more)
Written on: 29/03/2013 by ventnoramv (1 review written)
Coachbroker.co.uk. Entered details on-line for a quote and received an e-mail later in the day to say it was ready and to phone them. The quote was not incorporated in the e-mail. I called twice and got an answer machine asking me to leave a message. No one got back. I called again and was put in a queuing system for ages and had to hang up. This happened a second time. On the third attempt it was answered. I quoted my reference number to a young man who called me "mate" all the time. ... (read more)
Written on: 27/03/2013 by frenchyb (1 review written)
Very disappointed by the handling of my booking. Booking paying went all fine but a month before I get an email telling me my booking has been cancelled. No reason given. Just plain cancellation. Absolute disgrace!!! Don't book them if you are relying on a service! (read more)
Written on: 08/12/2012 by jayneveazey (1 review written)
Very disappointing service. We were told one thing over the phone before we booked but quite another from the coach company they gave the job to. Finished up being told we had to pay extra just 2 hours before the pickup time Terrible attitude from customer services. Very slow confirmation communication and receipts. All left a very bad taste in the mouth with a feeling of being mis-sold to. However, the coach companies they passed us to did a great job. We will book direct in future! (read more)
Written on: 12/11/2012 by jordan1705 (1 review written)
They took a wrong address when they booked me in 100% their mistake... Then when their supposely control room called me to check the address and realized the mistake they told me they need to amend the price to 4x what they initially quoted me. I told them that it was outside my budget and I wanted them to refund my deposit. They told me that deposits are not refundable and offered me a discount on my next booking. I told them that that this not acceptable and it was their mistake and... (read more)
Written on: 10/10/2012 by Kat34 (3 reviews written)
I booked a coach in January 2012 to take myself and 25 friends to the airport for my hen weekend at 4am on October 5th 2012. I called the company the day before we were due to go to ensure all was fine with the booking still. The coach did not arrive, we waited until 4.20am and then started to panic, I tried to call the company but at that time in the morning it was just an answer machine. I then thought the only option was to call a local taxi firm, who managed to send out enough cabs to... (read more)
Written on: 23/07/2012 by Livid1976 (1 review written)
I booked with this company in march this year everything seemed fine staff were friendly and polite nothing was a bother to them. First red light kind of went off when I never received an email to confirm my booking but after ringing numerous times eventually someone did confirm and I got a email confirmation 2 months later! Then the day before I was due to travel a girl rang me at 12noon to confirm my booking they then rang me back at 4pm to say they could not provide a coach and could... (read more)
Written on: 14/07/2012
After being let down by momentum coaches a day before my booking and advising there is nothing they can do as no coaches are available. I called the Coach Broker who arranged for a a coach which arrived on time and saved the day. Although I have incurred additional cost at least eveyone got to the venue in good time. (read more)
Written on: 07/07/2012
It always seems that a lot of people are quick to write a bad review but never say anything nice .. This company bent over backwards for me when being let down by another company they provided a great coach with everything on it and at a great rate. Yes they are a broker and maybe they don't actually own the coaches but they way they work i think is the future they have the facility to access plenty of coaches at last minute which works just fine for. GREAT WORK COACH BROKER WILL BE... (read more)
Written on: 29/05/2012
Was told three hours prior to the trip that they did not have a coach or driver available for us, despite having planned the trip in advance and having paid the deposit. Had to arrange a last minute coach with a different service, after being promised the return of our deposit only to be informed days later that they would not be giving us our money back even after claiming liability for the mess up and having promised us that we would get it back. Staff were rude and the service was... (read more)
Written on: 29/05/2012 by Rosie_123 (1 review written)
This unreliable service COACH BROKER took a booking from me days in advance from when I needed the mini coach. However, on the day I organised it to take me and 13 others to a special day out they had not informed the bus service of our booking, even though they had taken a deposit and sent a conformation email. They never supplied us with a coach or driver and we were forced to find a new one within 2 hours of leaving. After paying a deposit to secure a bus and driver and not receiving one... (read more)
Written on: 06/05/2012
I have to say, I must say coach broker did a fab job in helping me book last minute transport when another broker/agency had let me down last minute. One of their staff (Kelly) really went out of her way to ensure all the transfers were done the way we required. One great thing that impressed me was the fact she worked out of her hours and even gave me her mobile number in case I needed something. She understood that I was very concious about this booking (after being let down by another... (read more)
Written on: 16/04/2012 by wilbywoo
I stupidly thought that the reviews below were just a few exceptions to the rule however I have just booked a coach for my wedding and in the past ten minutes the service has been so poor it is upsetting. I was quoted one pirce and clearly asked the man on the phone 'Is this the total price or do I have to pay anything on top' and he categorically told me that was the complete price. Went through to payment line - a surprise booking fee. The man spoke about VAT but I assumed (stupidly) that... (read more)
Written on: 27/01/2012
Absolute disgrace. Booked to take a group to the funeral of a close friend and colleague. Website states that they will help make this a stress-free experience (specifically funerals). Driver turned up half an hour late having got lost. Passengers had to direct him all the way- he still took the wrong turning off the M1. This made the day extremely stressful for a group of bereaved people. Coachbroker have refused to take responsibility, passing us over to the actual company who provided... (read more)
Written on: 09/08/2011 by JenniferLinley (1 review written)
Thank you Coach Broker for your help in organising the coach hire for our recent summer school trip to Techniquest, Cardiff. Our school has always used the same transport company for our school trips however the firm were unable to accommodate us this year and so we had to look elsewhere, which was when we found Coach Broker. Not only were you cheaper than our usual service, the two 50-seater coaches we hired were both immaculate inside and out, the children were very impressed. Thanks again... (read more)
Written on: 09/08/2011 by MitchHoward (1 review written)
I wish to congratulate Coach Broker on their work this weekend in transporting our party of 78 to The Royal Albert Hall from Norwich. Our community choir performed at a special charity gala concert at the Albert Hall in London and our transport to and from the event went off without a hitch. Our double-decker coach was extremely comfortable and well equipped as requested, and there was plenty of storage under the coach for our luggage and props etc... excellent service - expect a repeat booking. (read more)
Written on: 08/08/2011 by DwightVinson (1 review written)
A big thank you to Coach Broker for our trip to Royal Ascot, we had a ball! Our executive style coach was so plush inside and had all the facilities we needed and more, including the air con which was a god send! Driver was very friendly, as were the customer service staff when I had to make a change to our collection time. Great work Coach Broker. (read more)
Written on: 08/08/2011 by RichardHanley (1 review written)
I would like to pass on my feedback to other would-be Coach Broker customers following my booking with them last week. I hired 12-Seater minibus for a trip to Alton Tower’s for my son’s birthday. The service was great from start to finish with the minibus and driver arriving 10 minutes early which meant we have plenty of time to get everyone onboard. The minibus itself was very comfortable and had everything we could have asked for. The driver was very conscientious and arranged for a... (read more)
Written on: 08/07/2011
I feel a fool - I had read the reviews of Coach broker before confirming my coach booking. But still went ahead, convinced that if I gave them a detailed itineray of my coach trip, kept all email correspondence confirming the booking nothing could go a miss. How wrong I was! Coach Brokers have a great sales team - They respond very quickly, give you a great price, even send photos of a fabulous luxury executive coach that you will travel on. Hooked by price and the quality of the coach I... (read more)
Written on: 08/05/2011
Booked Coaches for my wedding, and Limos thru sister site.
Perfect from start to finish and coach was spot on.
Thanks again guys. (read more)
Written on: 03/12/2010
As I have mentioned to you countless times throughout our dealings over the past few months, you are an absolute pleasure to deal with. Every time I have been in touch and have asked for your help you have been speedy, efficient and have gone out of your way to assist.
And, it is always lovely hearing your friendly voice.
People are always too quick to complain and never to compliment. Silly, because good feedback goes a long way. Anyway, thanks again for all of your help.
Kind... (read more)
Written on: 14/11/2010
Coachbroker is an absoulty awful company. Booked a coach in January for my wedding in November. I rang on the wednesday after finding out the company coachbroker had arranged for my booking no longer did jobs for coachbroker. They denined any knowledge of this, kept saying someone would call me back, never did and put me on hold for over 20 mins! Finally after threating to report them to trading standards they talked to me and told me no bus was booked, this was now 2 days before my wedding.... (read more)
Written on: 01/11/2010
Wedding coach due to pick up guests from wedding and take to reception turned up two hours early and at wrong place, despite an email confirmation from them confirming the correct time and location. Coachbrokers took two hours to sort out a replacement thus screwing up the entire day. Wife in tears. I'm absolutely livid. They only get one star because this reviewing system doesn't allow me to leave a 0. (read more)
Written on: 29/10/2010
Awful service, usless staff got the wrong address made us pay almost 1/4 of the money extra because of their mistake, no sorry, no offer for deposit refund, bad customer service, had to ring 3 times for one querie need i say more? (read more)
Written on: 15/09/2010
Appalling service! never return calls, have overcharged my credit card and after 3 months of chasing still do not have the money back. no way of speaking to someone who is actually able to do anything. they look really dodgy to me. (read more)
Written on: 05/08/2010
Coach Broker contacted for a special occasion six months prior to event. Booked coach and paid a deposit. Company happy to take payment straight away. Four days prior to event I phoned to confirm details and check if we could leave belongings on coach. I was told there was a problem with the coach company they contracted with and that they would organise another. Then no other coach was sorted and therefore our whole day was ruined due to this company. No apology and no response from them at... (read more)
Written on: 23/07/2010
I booked my coach through Sam at coach broker in March of this year for my Sons joint birthday with his friends in May from our house in north London to Alton towers.
Two weeks prior to our booking my lads friend pulled out of the trip and left us with half our numbers. I spoke with Steve at customer services and he was able to reschedule us in for a smaller vehicle at a cheaper rate.
On the day of the event our coach turned up on time and in was immaculate. The driver Mo was very... (read more)
Written on: 01/07/2010 by Alex1978 (1 review written)
We contacted Coach Brokers 4 months before a planned trip, they agreed took the deposit and thanked us for our custom.
Then on the Thursday at 4.30pm, when we were leaving at 11am on the Friday, they called and said they were unable to source us a coach and couldn't fulfil our bookings. Stay well clear is my opinion.
Evidence can be suppleid should anyone doubt this. (read more)
Written on: 08/06/2010
They dealt with the enquiry well and it was a good price. Then the nightmare started. They called me later after I had paid to say the price had gone up. We agreed to pay half and they said they needed to take the full amount and refund me on the following day by cheque as they didnt have a credit card to book the ferry. 2 months later they will not give my money back. The coaches were terrible - old, dirty and unsafe, the door flew open mid journey and the driver asked a passenger to close... (read more)
Written on: 16/02/2010
I booked a double deck coach from coach brokers last month, the booking was yesterday (15/02/10) and the service offered from this company was excellent.
We were called by the driver to confirm all the details, the times, drop offs etc, which I though was good communication.
Both drivers (Simon & Richie) were very helpful and really looked after my guest throughout the journey from Luton to Nottingham (and back).
We have just re-booked another coach with coach broker for our next event in... (read more)
Written on: 04/02/2010
I would like to say that Coach Broker gave me excellent service when booked a coach last week. I filled out around 5 enquiries forms online to other bus companies but coach broker was the only one who called me back and helped me out.
On the day of the hire the driver called us to confirm everything and to inform us that he will be at our hotel and will also come and meet our group in reception, and he did so.
We were very impressed to see that they sent two drivers for the trip and they... (read more)
Written on: 20/01/2010
I booked this company for my wedding in August last year. The coach failed to turn up so I had to pay for taxis for all the guests personally. Six months later and they haven't responded to my requests for a refund, despite failing to ensure the services I contracted them to undertake were carried out, so I am taking action to recuperate the money and refer them to trading standards. It's also worth noting that their terms and conditions try and exempt them if anything goes wrong on the... (read more)
Written on: 24/11/2009
booked minibus through coachbroker for my mates to go to old trafford. worked out cheaper than several cars and the chauffeur meant we could all drink.
Guys at the call centre were good and the vehicle was also good (although struggled to find somewhere to pick us up on the return). glad we went with cochbroker rather than drive ourselves. much easier (read more)
Written on: 29/10/2009
I contacted Coach Broker when we were let down for our school trip by another company. There were over 150 of us in total and Coach Broker were able to organise enough vehicles at very short notice. The vehicles were well-maintained and all staff we dealt with were very good with the children and made the experience very good.
Thank you Coach Broker for coming in at the last minute and making the trip happen. (read more)
Written on: 20/07/2009
Used Coach Brokers for my wedding to move 100 guests from the meeting point to the church and then to the reception.
Unfortunately on the day in the morning one of the coaches broke down en route, the company contacted my new husband and told him what had happened. Fortunately Coach Brokers were very quick to bring in a replacement vehicle and everything went ahead without a problem.
I'm just glad they didn't contact me, I was nervous enough as it was!
So thank you for making my wedding... (read more)
Written on: 30/06/2009 by michael88 (1 review written)
I contacted coach broker when I found them on the internet. On the salesperson was very good, I explained that I had 20 people to move to Alton Towers from Milton Keynes and they gave me a number of different vehicle options.
I went with the executive coach and it was very good. Fully air conditioned (which was great because it was a hot day) with very comfortable seats and a toilet.
By the end of the day we were all nackered and were looking forward to getting back to the cool comfortable... (read more)
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