Coach Broker Reviews

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★★★★☆
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Latest Reviews

★★★★☆

“i was dealing with J from the coach broker group. he...”

Written on: 04/09/2014 by shifra (1 review written)

i was dealing with J from the coach broker group. he was very helpful and took a quick amount of time to send me a very competitive quote. there was on eissue when we tried to get a receipt for our payment and nobody seemed able to help us, which got me nervous that the booking didnt go through. in the end however, i managed to contact a different number mentioned on the contract and they confirmed my booking and i just dealt with them directly regarding timing. we also got a much nicer coach… Read Full Review

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★★★★★

“Great Problem Free Holiday Transport”

Written on: 22/08/2014 by mikeyc33 (2 reviews written)

Very good company to use . Took the hassle out of finding appropriate holiday transport to and from our destination. The driver was extremely helpful and polite and cheerful which gave us a good start to the holiday and a fitting end. The broker I spoke to and completed our booking with was also very helpful and solved the issues of getting a family of six on and off of holiday with great advice on what would be apt for our needs and saved us money by advising us we could get a more suitably… Read Full Review

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★★★☆☆

“The service itself went perfectly fine. The coach...”

Written on: 24/07/2014 by Charliec276 (1 review written)

The service itself went perfectly fine. The coach arrived on time and even accept a last minute change of drop off point due to circunstances out of our control. The communication with Coach Broker could be improved. We were charged twice by error and had to ask for the refund. We also asked for a VAT invoice and received just an email missing most of the information we needed to appear… Read Full Review

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★★★★☆

“Easy Booking Process”

Written on: 14/07/2014 by Workoutings (1 review written)

We used this company for our annual day out. The service was very good and the coaches provided were very clean and modern. The drivers were exceptionally good and helped us out during the day. Nothing was too much for them and as the organiser it made my job a lot easier… Read Full Review

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★★★★☆

“Accomodating and reliable service”

Written on: 14/05/2014 by T0mmi (1 review written)

They were a tad bit late, but made it up with effective and safe driving to get us to our eventual destination on time. We were given the the wrong address and when informing our driver we needed to be somewhere else 40 minutes away, he didn't hesitate getting us there. Top driver who made sure we were all safe and sound. The coach unfortunately didn't have warm showers and a changing room but the heater did help warm us up after gorge scrambling activity… Read Full Review

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★★★★★

“Great personal experience”

Written on: 11/05/2014 by Vogel184 (1 review written)

Our driver was fantastic! Our group included some retired persons and he was not only patient but sympathetic to their needs. The coach was clean and entertainment in the form of CD/DVD was provided. All in all a fantastic experience and I would firmly recommend this coach company to everyone whatever trip you are planning - J.E.F… Read Full Review

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★★★★★

“5 star amazing journey”

Written on: 25/04/2014 by Ronan277 (1 review written)

Booked a coach with tv n toilet, lol waz amazin… Read Full Review

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★★★★★

“Coach journey to London ”

Written on: 25/04/2014 by Rolandj176 (1 review written)

I booked this coach to take my daughter to london on her Hen night the driver was helpful and after having to wait for all the Hens to finally get on the coach played music of there choice and put up with the singing and laughter for the whole journey. The coach was very clean and comfrotable not to big either which meant everyone was seated together :-) I would recommend this company for any journey Thnak you… Read Full Review

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★★★★★

“Snowdonia Trip on Easter”

Written on: 23/04/2014 by manas.bhatta (1 review written)

I contacted to coachbroker for a coach for snowdonia trip for 38 persons. Got a confirmation for a coach much cheaper price than any other vendors. So worried a bit. But when i saw the coach was very much impressed. Luxury bus!!! The driver was friendly, cooperative. No complaint… Read Full Review

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★★★★☆

“London - Bristol - Easter weekend”

Written on: 23/04/2014

Very helpful staff on the phone for booking. Driver was on time, polite and helpful. Good spec, clean coach with seats that recline far back. Would use again. … Read Full Review

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★★★★☆

“Good, reliable & flexible”

Written on: 03/04/2014 by jessicastrattonipa (1 review written)

I booked a few journeys for a corporate event last month and was very pleased with both the office staff and the drivers themselves… Read Full Review

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★★★★☆

“Coachbroker Service Review”

Written on: 22/03/2014 by RoderickHaley (1 review written)

From the initial booking, right through to the pick up and drop off of the mini bus company that coachbroker commssioned to do the job, i found them professional, efficient and everything went very smoothly. … Read Full Review

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★★★★★

“Girls night out”

Written on: 05/03/2014 by ljSomerville40 (1 review written)

Called coach broker as I was organising a girls night out. There was 30 of us and they recommended a 33 seater coach. I was nervous because i just found the company on google I didn't know if everything would turn out ok! But I got a reassuring call from them the day before to confirm everything. The coach was on time and clean the driver was polite and reliable. Would definitely use this service again. Hassle-free. At pick up the coach was on time and arrived at the place we agreed. We were… Read Full Review

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★★★★☆

“Great hen party”

Written on: 25/02/2014

I made an enquiry through coach brokers and was provided with a local mini bus company who were great for our hen party trip to manchester. The driver was friendly and will definately use them in the future. Only negative is that I was not told I would need to pay half the amount quite soon after I had paid deposit with coach broker… Read Full Review

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★★★★☆

“very good service”

Written on: 11/02/2014 by CeriBolter (1 review written)

very good service,bus driver very helpful and pleasant… Read Full Review

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★★★★★

“Great experience!”

Written on: 12/12/2013 by baconandeggs (1 review written)

We used coach broker for our company christmas party of 150 people. The sales person who made the bookings was amazing, he really went above and beyond and was a pleasure to deal with. The coaches were great, comfortable and clean and were realiable. Would highly recommend!… Read Full Review

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★☆☆☆☆

“Overpriced and inefficient”

Written on: 11/09/2013

We hired a minibus from Coach Broker for a very straightforward journey. When I booked by phone, the gentleman said "That will be a cheap run". I suppose it was if you consider £195 cheap. When I had agreed to take it, I was passed on to the payments department who told me the cost was now £200 - they could not explain why. The night before our outing, I had a call from the minibus driver asking where he should pick us up! When I told him I had already given the postcode when I booked, he… Read Full Review

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★★★★★

“Amazing”

Written on: 10/09/2013 by Mikusav (1 review written)

Had a limo and 2 coaches for a wedding on Saturday. Happy with all from start to finish to be fair, booking, after care, drivers on the day and the flexibility shown. Have and will recommend and have already booked. Love the cars they looked great. Cheers again. … Read Full Review

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★★★★★

“Outstanding day”

Written on: 13/08/2013 by NewlyWed2013 (2 reviews written)

Hired a limo, wedding car and 2 coaches for my wedding 3 weeks ago (long honeymoon reason for delay) All vehicles were on time, look great and drivers were smart and polite. The limo had a little trouble getting to our street but the driver cleverly reversed so I didn't ruin my dress. The driver of the Limo even gave the kids a ride around the block at the reception. The whole thing really made the day. Many thanks again to all involved from start to finish… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 01/08/2013 by SWFilm (1 review written)

After booking a minibus for 11 days for a major US company to take them from their hotel to a film studio, I was disappointed to find they had hired a company from Wales who had no local knowledge of Bristol. The minibus leaked when it rained and they were consistently late for pick ups due to the distance they were travelling. However, the worst part is the contract was agreed with coach booker only for the minibus firm to refuse to continue the job after five days because they had to pay… Read Full Review

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Patjharris's Response to SWFilm's Review

Written on: 10/09/2013

I am researching coach brokers because I believe they should be regulated. Currently they are not regulated and do not have to have an Operators license and often those booking coaches with them do not realise they will sub contract a coach and no matter what their website says and indicates that they have a fleet of coaches, often the coaches do not belong to them. I would be really grateful if you would contact me. I am director of BUSK UK. Thank you.

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