Mark Group Reviews - www.markgroup.co.uk

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Mark Group www.markgroup.co.uk
Mark Group www.markgroup.co.uk

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Latest Reviews

★☆☆☆☆

“Surveyor booked cavity wall insulation on solid walls!”

Written on: 26/04/2015 by rachelhill (2 reviews written)

After drilling no less than SEVEN holes in my walls (which the installation team then dug out and didn't fill) and two reschedules, the fitting crew finally turned up and within twenty minutes decided my house was unsuitable for cavity wall insulation because IT DOESN'T HAVE CAVITY WALLS. This was despite the surveyor using his scope INSIDE the walls, so either the fitters lied or the surveyor did. And I wasted two days waiting in for this. They also said they couldn't do the insulation… Read Full Review

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★☆☆☆☆

“Absolute Rubbish Avoid”

Written on: 14/04/2015

Cold called by a nice chap who did his job OK. Surveyor came out and did his bit, then we get a date for installation Never turned up or called. then constant calls and texts about the need for a survey when they had already done it!! I finally gave up after 3 months and cancelled, told them to come and fill the holes in. They are rubbish… Read Full Review

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★☆☆☆☆

“POOR SERVICE”

Written on: 12/04/2015 by Nathanael336 (1 review written)

Poor Customer service! they will feed you false information all the time just to get a sale and get you off the phone, company not to be trusted, all of the staff are apparently "managers" highlighted by 1 staff member Hamilton and no resolution but Robotic apologies and yet 7 hours later still no phone call from them!!! think government needs to take away there funding and look at what they are paying! talk about wasting government funding!… Read Full Review

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★☆☆☆☆

“Exceptionally disappointing service from Mark Group”

Written on: 10/04/2015

We were visited by a Mark Group surveyor to assess if we could be eligible for free loft and internal wall insulation as we were both pensioners and we had high heating bills. The surveyor came and stated that if we removed the loft flooring they would fit the insulation at our cost, but we would definately be eligible for free inside bedroom wall insulation. He said that we would get confirmation in four weeks. No word was received from Mark Group for more than five weeks about the internal… Read Full Review

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★☆☆☆☆

“Did not turn up”

Written on: 07/04/2015 by JacobySchroeder (1 review written)

Appointment agreed for a loft insulation, took day off from work, first it was changed from morning to afternoon by Mark group without a reason, then the technician phoned on the day and claimed stuck in traffic and said that he will arrive 17.30-18.00, he never turned up, his mobile switched off, phoned Mark group, they claimed that the branch arranged fitters is closed, this was said in a rude and ignorant manner… Read Full Review

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★★★★★

“for all the complainers!”

Written on: 07/04/2015

As a representative for Mark Group I get mixed reviews because of what other people write online. Mark Group have insulated almost 9 million properties in the last 10 years. There are 300 bad reviews so it works out at 0.1% bad reviews AND people only go online to complain. So do me a favour and consider that before you put £350 worth of your gas bill down the drain each year. We cold call directly to your door because we can actually see that your house does not have wall insulation, I… Read Full Review

Rich00's Comment

Written on: 08/04/2015

Hi, your overall review score is 2.1 out of 5, this does not reflect particularly well on the service you're providing. Your team are booked to carry out insulation on my property later in the month, if they do a good job I'll leave a great review. If they do not however the review will be reflective of the quality of the work carried out and the service provided.

You really shouldn't complain about negative reviews, rather you should take away the message that you're not getting positive ones and look at both addressing the concerns of your customers and encouraging more of your customers to provide reviews in an effort to increase your overall score and give a more balanced overview of the service that you are providing.

In short, don't moan about it - do something about it.

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Debbie156's Comment

Written on: 16/04/2015

I have taken an interest in this site ever since I posted a review a few weeks ago.
After reading your review as a representative I find myself replying just to highlight the lack of professionalism and basically bull shown by yourself. If you are a representative then God help the company.
Firstly the Mark Group has not insulated almost 9 million properties in the last 10 years, according to their own website its just over 2 million since 1974.
Then there is the point of 300 bad reviews, this is from a figure of 612 in total, working out at 49% bad.
So lets have a think, 49% of people who could be bothered to write a review thought the service was bad. Not good.
Also the claim that it will save £350 of gas. Well again I did my research.
According to the energy saving trust, an average house, semi detached will save £160 on cavity wall insulation. Now the loft is only £20 saving bearing in mind that most lofts have already got insulation although maybe not the recommended depth.
So I don't work for the Mark Group, have not been trained in the industry, but at the click of a few buttons can come up with the facts.
So Mr Representative of the Mark Group, please get your facts correct before spouting off as to how good your company is

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★☆☆☆☆

“Rubbish planning, customer service - no clue ”

Written on: 01/04/2015 by Clark235 (1 review written)

What a joke of a company. Appointments missed, rearranged etc - still waiting for my 2nd appraisal. AVOID is you actually want anything done… Read Full Review

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★☆☆☆☆

“Couldn't even get a survey done”

Written on: 23/03/2015 by Ariellei350 (1 review written)

I needed cavity wall insulation carried out as per my EPC in order to go ahead with a grant. The time period was paramount Two appointments were cancelled both due to Surveyor illness so I lost my grant as I ran out of time Would very much like to know of a reputable firm who will show up and do the job… Read Full Review

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★★★★☆

“Brilliant job”

Written on: 23/03/2015 by JayleneHolden77 (1 review written)

Had the mark group carry out work at my property, can't fault them and they cleaned up all dust outside… Read Full Review

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★☆☆☆☆

“Avoid this company!”

Written on: 17/03/2015 by CharleeJimenez190 (1 review written)

Avoid this company at all costs! I strongly advise anyone approached by Mark Group representatives cold calling to put the phone down on them or shut the door in their faces. Just check out he huge number of negative reviews, this will tell you all you need to know about their shoddy business. In hindsight it's obvious that any company relying on such tactics is not a reputable, legitimate business. They turned up at our house offering free loft insulation, which we agreed to, they set a date… Read Full Review

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★☆☆☆☆

“Mark Group - the herpes of energy efficiency”

Written on: 07/03/2015 by Violated_House (1 review written)

Once upon a time there was an innocent house. One day a suave man called Mark arrived, looked her up and down, and took a shine to her. "Together we could be amazing" he said, "I'll make you feel warm inside, warmer than you've ever felt". Being inexperienced the house was nervous, and asked him if it was the right thing to do. "Wont it damage me? Are there any risks?" "Oh no" said Mark, "I know what Im doing....trust me, everyone is doing it - the government are even recommending it". So the… Read Full Review

Jamesandsam's Response to Violated_House's Review

Written on: 08/03/2015

What a brilliant clever comment!!!

You have stated the situation brilliantly, we will have to put it on our Facebook Site.

Have you heard of CWIVA Cavity Wall Insulation Victims' Alliance who is a group of three ladies who were so totally furious at the appalling way that Mark Group treated them that they set up a help line email them to give FREE advice on how to win their case as they had.

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Violated_House's reply to Jamesandsam's Comment

Written on: 11/03/2015

Thanks - and please share, it'd be great to help others avoid the same mistake!

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Stiddard's Response to Violated_House's Review

Written on: 08/03/2015

I've had exactly the same story, no happy ending yet! Terrible company,

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Simonsaint's Response to Violated_House's Review

Written on: 08/03/2015

Yep, spot on!

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★☆☆☆☆

“salesmen selling wrong products”

Written on: 04/03/2015 by McNulty187 (1 review written)

i recently had mark group fit loft insulation in my house.a sales person came round and outlined the job to us.i informed the sales person that we were boarding our loft out after the insulation had been fitted and he confirmed we would be able to do this. when the loft insulation was fitted it was just thrown about my loft and made my loft totally unuseable for storage space.i contacted the company and informed them that the job was not what i wanted or up to standard.then after two weeks i… Read Full Review

Jamesandsam's Comment

Written on: 08/03/2015

Contact CWIVA for free advice.

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★☆☆☆☆

“Should I trust Mark Group Company?”

Written on: 24/02/2015 by EnriqueHayes299 (1 review written)

Today, my neighbour knocked at my door and said that they want to insulate their walls and loft for free and that I am eligible also. She sent an agent to speak with me to offer free wall insulation. My neighbour said that they cannot insulate their first floor flat if I will not insulate my ground floor maisonette also. I am some how forced to accept!! After the reviews read I do not trust this Mark Group company. What advise can you give me?… Read Full Review

Stiddard's Comment

Written on: 25/02/2015

I agreed to the same thing, lower gff is now uninhabitable, your welcome to phone me to discuss.

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Simonsaint's Comment

Written on: 08/03/2015

Do not have this work done. CWI can ruin your property, don't take the risk

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★☆☆☆☆

“Sham”

Written on: 22/02/2015 by Padillajr497 (1 review written)

Writing this on behalf of a elderly family member. Mark group contacted her about cavity wall insulation and loft insulation saying it was free. However after missing the appointment numerous times, when they finally turned up they tried charging 400 pound stating that the government offer doesn't cover her in that postcode, despite the fact that the women on the phoned reassured her it was completely free… Read Full Review

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★☆☆☆☆

“You be the Judge”

Written on: 18/02/2015 by Debbie156 (1 review written)

I am writing this on behalf of my Father in Law. He has had his Walls insulated by the Mark Group and also his loft. However the problem has occurred since this. He keeps getting telephone calls from the Mark Group about Cavity Wall Insulation. He explained that it was done in 2007, however the guy on the phone stated that it needs checking as sometimes it did not work properly the first time. My Father is a little uneasy about this and at the age of 85 feeling very vulnerable. He has also had… Read Full Review

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★☆☆☆☆

“wasted day and near miss”

Written on: 17/02/2015

after having three surveyors in the house, confirming house was eligible for free cavity insulation,then agreeing a date. MARK GROUP then sent out fourth surveyor without informing us .D day arrived had day off work removed anything that was going to be in the way , then waited, waited and then got bored and rang them, only to be told that our house was not eligible,no apologies only unhelpfull attitude from the staff.After reading reviews I think I had lucky escape, steer clear is my advice… Read Full Review

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★☆☆☆☆

“Did not turn up”

Written on: 16/02/2015

I had an appointment booked and they never turned up or called. When I called them they couldn't really care… Read Full Review

Simonsaint's Comment

Written on: 08/03/2015

You have had a lucky break there! What these companies don't tell you is that a huge number of installations go wrong,and in the long term houses have been left ruined by damp and dry rot etc. Celebrate your good fortune with a glass of bubbly, I wish that I had been so lucky!

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★☆☆☆☆

“Never bothered to turn up”

Written on: 16/02/2015 by lnnedane (5 reviews written)

Had all the surveys done for loft insulation and date set for installing today 16/02/2015. Emptied tons of stuff out of the loft and booked a day off work....I waited.....and waited.....and waited! they never bothered to turn up or inform me they weren't coming. Contacted them and spoke to some obnoxious customer service rep, told me that it had been cancelled but no one had bothered to call and tell me. fuming is not the word. I have cancelled it completely as If their service is as poor as… Read Full Review

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★☆☆☆☆

“Disgraceful Company Behaviour ,direct lying to evade...”

Written on: 15/02/2015 by Douglasm409 (1 review written)

We realise now that we have been fortunate to have avoided the Mark Group carrying out Polypearl Polystyrene bead cavity wall insulation.Firstly, the surveyor originally sent did not complete the survey and never returned . The firm had to be pestered to arrange a new survey. This man arrived late but declared the cavity ideal for polystyrene bead insulation .An installation date for Feb was arranged , and the firm offered dates two days before Christmas and three days before a holiday in… Read Full Review

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★☆☆☆☆

“The take no responsibility group!”

Written on: 12/02/2015 by LeeBrears (1 review written)

After everything going smoothly, the insulation being fitted for free and although a little messy outside we signed the paperwork to say we were happy with the work carried out. Little did we know that the workman had decided to destroy the driveway fence separating our driveway from our neighbours. Upon receiving the complaint, we were told time and again someone would call us back, however, after days of waiting this never came so when calling again we were told that the field manager would… Read Full Review

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