written by Robertod69 on 28/09/2019
I am now thinking of renting my property which had an EPC done in 2014, prior to selling. This had a score of 52 (EPC band E). When I look on the EPC register, I find that Mark group's assessor has filed an EPC that he did prior to them recommending Loft insulation and CWI. This EPC scored 31 (EPC band F) which means I cannot legally rent out the property!!!! Not only that, but shows the property as 46m2 Astonishingly small for a 3 bed detached bungalow!!!! I did not have the CWI installed as we have a suspended floor, with the inner airbricks offset from the outer ones, their surveyor could not convince me how the would cope with this. When they put in the loft insulation, they damaged the hall ceiling, must heve put their feet off the rafters, they left before |i noticed this!!! Now looking into how to report and complain about an EPC assessor. Why is the property not reassessed for an EPC after the work
written by Eveo3 on 03/02/2016
Survey carried out for loft insulation for today (1.2.16) but after making arrangements and nobody turning up rang them. Seems to be problem with paperwork, won't be done today and not sure if it will be. Failed to notify me they wouldn't come. After seeing reviews have now cancelled them
written by Andersenxz105 on 19/12/2015
These people sent a surveyor at the beginning of October as we had damp problems in a wall following insulation 10 years ago. Since then despite several emails, a letter and failed attempts to get through on their phone line, we have heard nothing. They are obviously going down the pan and will certainly not honour their so called guarantee.
written by on 19/10/2015
Do NOT touch these people, even with a barge pole! We were due to have some loft insulation installed and had the initial survey. Due to bats in our loft, we were restricted to the months that it could be installed. 2 no shows, missing the time slot that Natural England gave us, resulted in a FURTHER survey (due to the time scale between the first and second one) and then after a second date was fixed (a year later), there was another no show. Ridiculous. After many letters of complaint, a senior manager came to visit to apologise nd get the ball rolling again. He was very pleasant, I showed him my letters etc and he promised to resolve it and get the insulation sorted. Why on earth did I have reason to believe him? No idea, but I did. But he did not deliver. He left my house that day and despite numerous e-mails etc, we have had had zero comms with them since. Rubbish!!!
written by MorganMcHugh on 17/10/2015
They broke the water pipe in the loft n whole ceiling was about to fall.they did a check but no report came back 2wks nw& they made the whole outer walls marked n promised to paint it but didn't come back.calling them & had to leave msg all the time.... So warning!warning! Warning!
written by IvyEnglish on 15/10/2015
They were instructed to do a simple loft insulation job worth in excess of £500, yet when they attended did not bother calling or informing us that they required the boards removing (which should have been advised re the appointment) and instead have jjust chucked the insulation on the top without any care or attention. Since the above they have non-stop chased payment yet when asked to re-attend to inspect they said they would come back with dates & never did just continued to chase payment - they did however re-attend around 3/4 months later, said they did all the relevant works & then on inspection it was the exact same. In all honesty, you may as well buy some insulation, put a blindfold on & throw the stuff round like confetti in your loft because it would still probably be finished to a higher standard. No, no I would not recommend them to a friend. The reason also for the tag of 'Dangerous' is because the condition they have left it is dangerous.. the second you go into the loft you are attacked by thick musky air from all of the insulation dusk.. awful.
written by hmmmm123 on 13/10/2015
We had cavity wall insulation done and the workmanship is disgusting. My drive was covered in insulation. I have now discovered the vent which they fitted was glued to wall using 4 blobs of mastic and no fixings so the cold air flows through (energy efficiency joke)
written by on 11/10/2015
These guys came to the US and touted themselves as the best of the best. Indeed; worst of the worst! Don't waste your energy (ha ha, pun intended) on these jokers.
written by on 09/10/2015
Salesman visited ourhouse and we signed up for Solar panels , agreed a date for installation and thought that was it. I didn't receive a copy of the contract and had to push them to get it before the cooling off period to check everything was OK. WE started getting phone calls asking if we were interested in Solar panels and told them we had signed up for them , why didn't they know ? Then got an e mail confirminh we had cancelled the contract , when we had doen no such thing. Have tried e mails and ringing the salesman but no response from either. Very unprofessional company , customer service rating zero !
written by TracePrater on 02/10/2015
Just had them at the door at 7pm in the evening. Would not take no for an answer. Said they were the only company that worked direct with the government. I wanted to check reviews online before going ahead with the free insulation and asked for a business card. They didn't have one! Then they left, fortunately without drilling holes in my wall. Now having read other reviews, so glad I held my ground.
written by Jeremys18 on 30/08/2015
I worked there for 4 years. I had morals and told the customers the truth, weather cwi was suitable or not a lot of the time it wasn't suitable and said this to the customer. I was in trouble for saying this and was told to do the job no matter what which I refused so was one of the first out of the door when there was cut backs. I often turned up at houses which were not surveyed properly or at all all they were concerned with was me doing the job no matter if it was obvious it would cause problems in the future. Don't be fooled with the guarantee either as o also did extractions and one women told me it took 2 years (that's right 2 years) to get her insulation extracted and her particular property should have been a priority as it was timber framed. The whole company should be looked into as 60% of the property insulted should NEVER have been done in the first place. Someone is going to Be made very rich extraction all these jobs in the future what a waste of public money doing them in the first place and what a waste of public money extracting them. I'm not going over board by suggesting the serious fraud squad should be contacted.
written by AidynMcKee on 14/08/2015
Calling door to door giving erroneous information about "free" cavity wall and loft insulation for everybody as a government initiative irrespective of whether the property is rented, owned or the occupiers on certain benefits. This is totally untrue. Very pushy. Very dodgy. Don't believe them.
written by 60Ogle on 13/08/2015
Staff are now getting the push for not hitting targets which could only really have been hit by pushing through jobs that were unsuitable. Beware they are moving to Solar with big sales targets !
written by ujMartinez222 on 05/08/2015
I had Mark Group at my door two weeks ago pushing CWI and I said I wasn't interested as I had already been told my home wasn't suitable (top half of front aspect is tile covered). This was disputed and I ended up agreeing to him drilling a few holes. Then he just had to take some photos and look in the loft. Well more than 2 hours later I was passed the paperwork to sign to agree to the installation. I cancelled the work 4 days later. That same afternoon I had a call from the installers who wanted to bring the job forward ( into the 14 day cooling off period ). I declined and asked them to rectify the holes drilled, which were now partially filled with silicone. The guy came today, and although he sorted the holes, I was asked again why I didn't want it done. On mentioning possible damp issues and not being willing to risk it. I was reminded of the 25 year guarantee and told that the money would not be available next month AND that the way things were going I won't be able to sell my house in the future if it doesn't have CWI. It's nice that they are so concerned about me, or are they? If a customer says NO please just accept it and move on.
written by Cullenb1983 on 18/07/2015
I used the Mark Group to have my cavity wall insulation installed for free. A nice chap came round to "survey" the property - drilling a couple of holes to check the cavities were OK and doing an energy performance certificate for the house. Due to cladding on the outside of part of the property, a hole had to be drilled from the inside. Somewhat bizarrely he claimed he "wasn't insured" to drill a hole inside the property, so I had to do that one... Anyway, didn't think too much of it and arranged a date for a fitter to come round. The fitter turned up late (45 mins after the end of the agreed 4 hour slot) then told me as he didn't have a colleague with him he would only be able to do part of the house and would have to come back another time. I did offer him the chance to reschedule the appointment to another date when he was accompanied and more prepared, but he insisted he did half now and finish it off a couple of weeks later. The fitter also installed an air vent in the living room due to the open fire. I asked the surveyor if that was due to buildings regs although he didn't seem to know the answer, however I checked with my trusty chimney sweep who informed me that was the case. The surveyor also told me the vent would be "one way" so wouldn't let the draft in. Once the installation was complete it was clear this was not the case - the vent is not baffled and you can see right through it to the outside - goodness knows how draft it will be in winter. The vent fitting itself is also cheap/of poor quality. A few days after the fitter had been back to finish off the work, I was sitting in the garden and noticed one of the holes he'd drilled in the outside wall hadn't been filled up! Astonishing how such a basic mistake could have been made. In the interests of making it watertight etc as soon as possible I rushed to Wickes to pick up some mortar and filled it in. I wrote to Mark Group detailing the complaints above. I received a phone call saying they understood I wasn't completely happy with the "remedial work" so I asked them to refer to my letter, which they didn't have on system. They said they would look into it. The next day I received a letter essentially telling me to stop moaning! They refused to pay to have a baffled vent fitted on the grounds it was "cosmetic" and refused to pay for the mortar for fixing the hole as I "hadn't raised the issue with them so they could come and resolve it". Frankly when I have a 2 inch diameter hole in my wall, my instinct is to fill it in as soon as possible, not try and arrange a half day slot for someone to come and fix it, meaning I'd have to take another day off work. Based on my experience and reading the other reviews on here, I would urge you to avoid using them.
written by RobandChilly on 11/07/2015
A nice bloke knocks on the door offering free loft insulation and cavity wall work. Makes, in our case 4 holes in the wall to the property we just bought, signs you up and gives you a date. Let the problems start- couldn't decide if we were eligible for cavity wall as some was already evident. Sent appointments then cancelled numerous times. We both work and had taken time off between us. Sent a serveyor round to check the quality of the work.... That hadn't been done! Numerous phone calls to them asking when the loft would be done, but apparently the job had been closed. So re-opened it. Rang them back when not heard from them, job still closed. The number on the letter for customers is open long hours, but be warned, ask a question and you need to speak to customer service Mon - Fri 9-5. Took months of chasing to get loft done and holes filled. Spoke to their H.O, local branch in Exeter, mobile of guy who called. Each dept. has no idea what the other is doing and blames each other. You'll get a lot of " I can only apologise", " is there anything else I can help with"? YES, help with the only thing I've asked for your help with! AVOID them, it's free, but they are being paid to carry out the work and provide a service. Wish I'd used our energy supplier EDF. Only positive is the guys who eventually carried out the loft insulation were actually pretty good!
written by Herndon301 on 15/06/2015
Just to make everyone aware Mark Group Surveyors change the date band on properties from e.g a 1995 property to a 1982 date band to get the funding under Eco and decrease the loft insulation entry in their EPC to get more carbon savings from an energy provider . This has been going on for years an the have made millions of pounds .
written by Coltc467 on 13/06/2015
Total bunch of liars!!! Don't book an app, they won't turn up.Don't complain, it'll be ignored.They truly are the worst company I have ever had the misfortune to deal with.No point going into what happened, be here all day & all night.Just DON'T BOTHER!!
Written on: 27/06/2015
I think you had a lucky escape mate if you avoided having any work carried out by them.
Written on: 30/01/2016
Aww, BOO-HOO :(
No real content to your so-called complaint, no details etc.
I bet you called up just to moan - vent your anger at someone who has no control over the situation, but it makes you feel better.
Suck it up, Buttercup - in customer service, no-one can hear you care
*Disclaimer - I have no association with said company (now defunct) - I'm just a former customer service rep sick of a-holes like you*
written by Henryg139 on 12/06/2015
very disappointed in this company as I was also to that it would be free then they said it would be £200 for the loft insulation then said ok go ahead and we will be happy to pay they then said that their where gone to be two teams come out one for the cavity wall and the other for the loft one team came out done the cavity wall first the came to the door and said that they where also go to do the attic I asked them if they wanted me to come up because in their terms and conditions it says that they will get you to check before they start and check when they finish witch was not true I then went out the back garden then 20min later my wife said they where away I said did you check she said they did not ask her or did not want to take the payment I went right up to check it to find that they had not fitted it right to start with and the reason they where in a hurry to go and not take the payment was the had put their foot through the back bedroom celling I called them straight away and the said the are manager would come out he still has never been the also sent out a team to put it right and they ye they needed to put a further 3roll of insulation in my attic that should have been done right in the first place they Also said that they would put it right and that was in October2014 and I have only just had them say that It will be fixed but they still want their £200 and they are not looking to compensate me for the lose of earnings as I had to wait on 3 different days of work for contractors to come and estimate the damage to my property only one arrived that their is 4 days work to put it right so I have lost 3 days holidays and now 4 days if they put it right so in total I have lost 7 days holiday in total they came back to me today and said that they will offer me £50 off the £200 for the loft and no companion I am just about take them to the small clams court they are taking money for nothing as have probably spent more on my energy over the last 8 month with a hole in my celling the government should be investigating this company as I would like to see some other lofts that folk have not be able to get up to check they are taking money from the government for nothing they said that they had lost my paper work what company uses paper now a days they just tell so many lies they also phoned me 3 times looking for the payment and sent me two letters asking for payment and I still have the damage and losing my holidays from work then I was told by the area manager in Scotland and he said that he would just tell head office that he had been out to check it and he did not come out I could not tell you what he looks like one of the team that came to fix the loft when they fitted the 3 rolls sort was just to take the photos of the damage now they are I would never ever tell anyone to use this company based on my experience I have now told them not to co
Written on: 27/06/2015
Good heavens, what a story.
It is unbelievable how this company operates - I have had personal experience with them unfortunately and can confirm this is how they behave.
Written on: 27/06/2015
Good heavens, what a story.
It is unbelievable how this company operates - I have had personal experience with them unfortunately and can confirm this is how they behave.
written by on 02/06/2015
In the first instance The Mark group seemed good. As opposed to the 2 month wait from other providers and higher charge for the loft (my postcode doesn't get loft insulation free although still heavily subsidised) they attended and did the work within a couple of weeks. Not being an expert in these things i was more than happy but they sent someone round to check, who advised it was not done adequately and they called to book a return appointment. I referred them to my downstairs neighbor whos work was done simultaneously to make the appointment as Mrs P didn't work. Months went by with no sound then further calls to make an appointment. Once again I referred to Mrs P. A couple of day's later I Got a call from someone on his way to my property. Funny as Mrs P had been in central America for 2 weeks. I explained there had been a mistake and they would need to speak to their office to rearrange as i was unable to get home in time for their attendence. I have since received an invoice quickly (10day's) followed by solicitors letter threatening legal agtion within 7 day's. Managed to get this put on hold whilst discussing the outstanding work. Next thing i know my neighbors are panicking because there are people on hammering on my door while I'm at work despite me providing a list of suitable dates. It then took me a week to extract confirmation from them that despite my absence they did in fact do the outstanding work which it seemed i did not need to be present for all along. When requesting the paperwork to verify this they have provided me with a document which say's they attended and did the work 4 months ago....... Can I believe them? If i do not pay them by Thursday next week their solicitors will issue a County Court judgement against me. They are totally unwilling to enter into any further communications with me or send someone round to discuss the work and show me what they did and why. Do I just pay them? This whole situation is stressing me out immensly. If any one can give me some advice I would be most greatful.
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As rated by our community of reviewers
Dioramone's Comment
Written on: 03/02/2016
Mark Group went in to liquidation in October 2015 ?