Mark Group Reviews - www.markgroup.co.uk

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Mark Group www.markgroup.co.uk
Mark Group www.markgroup.co.uk

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Latest Reviews

★☆☆☆☆

“ Do not use!!!”

Written on: 18/07/2015 by Cullenb1983 (1 review written)

I used the Mark Group to have my cavity wall insulation installed for free. A nice chap came round to "survey" the property - drilling a couple of holes to check the cavities were OK and doing an energy performance certificate for the house. Due to cladding on the outside of part of the property, a hole had to be drilled from the inside. Somewhat bizarrely he claimed he "wasn't insured" to drill a hole inside the property, so I had to do that one... Anyway, didn't think too much of it and… Read Full Review

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★☆☆☆☆

“Use Energy provider! Loft / cavity wall”

Written on: 11/07/2015 by RobandChilly (1 review written)

A nice bloke knocks on the door offering free loft insulation and cavity wall work. Makes, in our case 4 holes in the wall to the property we just bought, signs you up and gives you a date. Let the problems start- couldn't decide if we were eligible for cavity wall as some was already evident. Sent appointments then cancelled numerous times. We both work and had taken time off between us. Sent a serveyor round to check the quality of the work.... That hadn't been done! Numerous phone calls to… Read Full Review

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★☆☆☆☆

“change the date band on properties”

Written on: 15/06/2015 by Herndon301 (1 review written)

Just to make everyone aware Mark Group Surveyors change the date band on properties from e.g a 1995 property to a 1982 date band to get the funding under Eco and decrease the loft insulation entry in their EPC to get more carbon savings from an energy provider . This has been going on for years an the have made millions of pounds… Read Full Review

Jamesandsam's Comment

Written on: 27/06/2015

Gosh, what a surprise!!!! How on earth does this company keep getting away with doing these awful things.

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★☆☆☆☆

“UTTER RUBBISH. DO NOT USE!!! Worst company EVER”

Written on: 13/06/2015 by Coltc467 (1 review written)

Total bunch of liars!!! Don't book an app, they won't turn up.Don't complain, it'll be ignored.They truly are the worst company I have ever had the misfortune to deal with.No point going into what happened, be here all day & all night.Just DON'T BOTHER!!… Read Full Review

Jamesandsam's Comment

Written on: 27/06/2015

I think you had a lucky escape mate if you avoided having any work carried out by them.

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★☆☆☆☆

“I AM ABOUT TO TAKE THEM TO COURT AFTER 8 MONTH ”

Written on: 12/06/2015 by Henryg139 (1 review written)

very disappointed in this company as I was also to that it would be free then they said it would be £200 for the loft insulation then said ok go ahead and we will be happy to pay they then said that their where gone to be two teams come out one for the cavity wall and the other for the loft one team came out done the cavity wall first the came to the door and said that they where also go to do the attic I asked them if they wanted me to come up because in their terms and conditions it says… Read Full Review

Jamesandsam's Comment

Written on: 27/06/2015

Good heavens, what a story.

It is unbelievable how this company operates - I have had personal experience with them unfortunately and can confirm this is how they behave.

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Jamesandsam's Comment

Written on: 27/06/2015

Good heavens, what a story.

It is unbelievable how this company operates - I have had personal experience with them unfortunately and can confirm this is how they behave.

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★☆☆☆☆

“Legal Debt Recovery Pending”

Written on: 02/06/2015

In the first instance The Mark group seemed good. As opposed to the 2 month wait from other providers and higher charge for the loft (my postcode doesn't get loft insulation free although still heavily subsidised) they attended and did the work within a couple of weeks. Not being an expert in these things i was more than happy but they sent someone round to check, who advised it was not done adequately and they called to book a return appointment. I referred them to my downstairs neighbor… Read Full Review

Jamesandsam's Comment

Written on: 27/06/2015

Try the Citizens Advice Bureau - they should be able to give you legal advice.

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★☆☆☆☆

“UNCARING AND DISORGANISED”

Written on: 31/05/2015 by Daisy354 (1 review written)

I live in a Housing Association bungalow and the Mark Group were contracted to clad the walls and dash them. In February, the extracted all the insulation out of the cavity walls. Much later they began adding the polystyrene cladding. Later still they rendered and dashed the walls. They have blocked drains, not turned up when promised, damaged gardens, damaged extractor fans (by throwing pebbledash into external vents), and totally ignored that people actually live in these properties… Read Full Review

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★★☆☆☆

“local media investigate the mark group”

Written on: 30/05/2015 by 336Perez (1 review written)

I believe this company is shocking and full of broken promises, more fool me..I believe that the local media should do a piece on this company and there ways especially the ways of ignoring complaint's to make people aware of the lack of respect they have for your properties.. my beautiful house is absolutely wrecked and I no longer enjoy driving onto to my drive. a beautiful bush around my window that was planted in 1986 is dead and was the main feature of the house the rep who came said it… Read Full Review

Simonsaint's Comment

Written on: 05/06/2015

They are a terrible company to deal with - beware!

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Jamesandsam's Comment

Written on: 27/06/2015

Yet another dreadful story, they go on and on!!

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★☆☆☆☆

“Cold Caller”

Written on: 22/05/2015 by Garza216 (1 review written)

Had a visit from a guy called this week who told me that I could have free cavity wall and loft insulation and he would give me a signed letter to guarantee that I would not have to pay anything. All he wanted was a signature from me to allow a survey to be done. I explained that I would not sign or buy anything from a cold caller but if he would like to leave some information I would think it over. With that he walked away! … Read Full Review

Jamesandsam's Comment

Written on: 27/06/2015

I suspect this chap was on commission only wages and just wanted a signature for which he would be paid a pittance.

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★☆☆☆☆

“external wall insulation ”

Written on: 18/05/2015 by aligoon (1 review written)

Having external wall insulation done with mark group, a 3 week job is currently at 18 weeks. Customer services are non existent. When scaffolding was erected the blocked doors to the rear of house, but I was assured that it would be completed in 3 weeks so put up with it. Took 2 weeks for them to start job only after many many phone calls & emails. Contract States rubbish would be cleared every night. Lie we were left for weeks with rubbish at front & rear of property. Lucky a mix up with… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 15/05/2015 by xwLeonard1986 (1 review written)

The service provided by this company is exceptionally poor. I arranged a survey (taking a day off work). I contacted the Mark Group when no one arrived to carry out the survey. I was told that the "field manager" would contact me. No one contacted me, so I continued to wait at home. I sent a further chasing e-mail. I was eventually contacted 3 hours after the last expected time for the surveyor to arrive by a company I had never heard of who informed me that they conduct the inspections on… Read Full Review

Jamesandsam's Comment

Written on: 27/06/2015

Don't agree to have cavity wall insulation before doing a great deal of research online on the matter - if you knew the risks you would not touch it with a bargepole.

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★☆☆☆☆

“an insight from an ex-colleague ”

Written on: 01/05/2015

As an ex-representative of Mark Group I can safely say the company is an absolute joke. Those higher up have no idea of what's going on beneath them - the hiring of incapable staff, lack of training, poor wages and no incentives... if Mark Group had cared about their staff a little more rather than focusing on squeezing as much money out of the government as possible, then maybe they wouldn't be in this mess. Since announcing the axe of 600 odd jobs last year, about 80% of the people I knew… Read Full Review

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★☆☆☆☆

“Surveyor booked cavity wall insulation on solid walls!”

Written on: 26/04/2015 by rachelhill (2 reviews written)

After drilling no less than SEVEN holes in my walls (which the installation team then dug out and didn't fill) and two reschedules, the fitting crew finally turned up and within twenty minutes decided my house was unsuitable for cavity wall insulation because IT DOESN'T HAVE CAVITY WALLS. This was despite the surveyor using his scope INSIDE the walls, so either the fitters lied or the surveyor did. And I wasted two days waiting in for this. They also said they couldn't do the insulation… Read Full Review

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★☆☆☆☆

“Absolute Rubbish Avoid”

Written on: 14/04/2015

Cold called by a nice chap who did his job OK. Surveyor came out and did his bit, then we get a date for installation Never turned up or called. then constant calls and texts about the need for a survey when they had already done it!! I finally gave up after 3 months and cancelled, told them to come and fill the holes in. They are rubbish… Read Full Review

Jamesandsam's Comment

Written on: 27/06/2015

Research very, very carefully before you considering cavity wall insulation, there are hundreds of horror storied out there - I could tell you myself.

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★☆☆☆☆

“POOR SERVICE”

Written on: 12/04/2015 by Nathanael336 (1 review written)

Poor Customer service! they will feed you false information all the time just to get a sale and get you off the phone, company not to be trusted, all of the staff are apparently "managers" highlighted by 1 staff member Hamilton and no resolution but Robotic apologies and yet 7 hours later still no phone call from them!!! think government needs to take away there funding and look at what they are paying! talk about wasting government funding!… Read Full Review

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★☆☆☆☆

“Exceptionally disappointing service from Mark Group”

Written on: 10/04/2015

We were visited by a Mark Group surveyor to assess if we could be eligible for free loft and internal wall insulation as we were both pensioners and we had high heating bills. The surveyor came and stated that if we removed the loft flooring they would fit the insulation at our cost, but we would definately be eligible for free inside bedroom wall insulation. He said that we would get confirmation in four weeks. No word was received from Mark Group for more than five weeks about the internal… Read Full Review

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★☆☆☆☆

“Did not turn up”

Written on: 07/04/2015 by JacobySchroeder (1 review written)

Appointment agreed for a loft insulation, took day off from work, first it was changed from morning to afternoon by Mark group without a reason, then the technician phoned on the day and claimed stuck in traffic and said that he will arrive 17.30-18.00, he never turned up, his mobile switched off, phoned Mark group, they claimed that the branch arranged fitters is closed, this was said in a rude and ignorant manner… Read Full Review

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★★★★★

“for all the complainers!”

Written on: 07/04/2015

As a representative for Mark Group I get mixed reviews because of what other people write online. Mark Group have insulated almost 9 million properties in the last 10 years. There are 300 bad reviews so it works out at 0.1% bad reviews AND people only go online to complain. So do me a favour and consider that before you put £350 worth of your gas bill down the drain each year. We cold call directly to your door because we can actually see that your house does not have wall insulation, I… Read Full Review

Rich00's Comment

Written on: 08/04/2015

Hi, your overall review score is 2.1 out of 5, this does not reflect particularly well on the service you're providing. Your team are booked to carry out insulation on my property later in the month, if they do a good job I'll leave a great review. If they do not however the review will be reflective of the quality of the work carried out and the service provided.

You really shouldn't complain about negative reviews, rather you should take away the message that you're not getting positive ones and look at both addressing the concerns of your customers and encouraging more of your customers to provide reviews in an effort to increase your overall score and give a more balanced overview of the service that you are providing.

In short, don't moan about it - do something about it.

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Gadgetr's Comment

Written on: 06/07/2015

Dear Rich00
How did your insulation work go?
Were you happy?

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Britishlondon's Comment

Written on: 01/05/2015

As an ex-representative of Mark Group I can safely say the company is an absolute joke. Those higher up have no idea of what's going on beneath them - the hiring of incapable staff, lack of training, poor wages and no incentives... if Mark Group had cared about their staff a little more rather than focusing on squeezing as much money out of the government as possible then maybe they might not be in this mess. Since announcing the axe of 600 odd jobs, about 80% of the people I knew who worked there found themselves better work so now they're actually rehiring out of desperation. I feel really sorry for the people who do still work there, including this original poster.... 50% of my time working there was spent calling customers to reschedule appointments because everything was so shoddily run.

And just for the record, to anyone who's reading this who wants to make a complaint/has tried to make one to the MG complaints dept: it consists of about 7 agents, 5 of which are named as Managers, all for the fact they hope it might calm you down when you're venting about how many days you've taken off work waiting in or about how many holes they've left in your wall.

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Debbie156's Comment

Written on: 16/04/2015

I have taken an interest in this site ever since I posted a review a few weeks ago.
After reading your review as a representative I find myself replying just to highlight the lack of professionalism and basically bull shown by yourself. If you are a representative then God help the company.
Firstly the Mark Group has not insulated almost 9 million properties in the last 10 years, according to their own website its just over 2 million since 1974.
Then there is the point of 300 bad reviews, this is from a figure of 612 in total, working out at 49% bad.
So lets have a think, 49% of people who could be bothered to write a review thought the service was bad. Not good.
Also the claim that it will save £350 of gas. Well again I did my research.
According to the energy saving trust, an average house, semi detached will save £160 on cavity wall insulation. Now the loft is only £20 saving bearing in mind that most lofts have already got insulation although maybe not the recommended depth.
So I don't work for the Mark Group, have not been trained in the industry, but at the click of a few buttons can come up with the facts.
So Mr Representative of the Mark Group, please get your facts correct before spouting off as to how good your company is

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★☆☆☆☆

“Rubbish planning, customer service - no clue ”

Written on: 01/04/2015 by Clark235 (1 review written)

What a joke of a company. Appointments missed, rearranged etc - still waiting for my 2nd appraisal. AVOID is you actually want anything done… Read Full Review

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★☆☆☆☆

“Couldn't even get a survey done”

Written on: 23/03/2015 by Ariellei350 (1 review written)

I needed cavity wall insulation carried out as per my EPC in order to go ahead with a grant. The time period was paramount Two appointments were cancelled both due to Surveyor illness so I lost my grant as I ran out of time Would very much like to know of a reputable firm who will show up and do the job… Read Full Review

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