Mark Group Reviews - www.markgroup.co.uk

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Mark Group www.markgroup.co.uk
Mark Group www.markgroup.co.uk

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Latest Reviews

★☆☆☆☆

“useless ”

Written on: 03/02/2016 by Eveo3 (1 review written)

Survey carried out for loft insulation for today (1.2.16) but after making arrangements and nobody turning up rang them. Seems to be problem with paperwork, won't be done today and not sure if it will be. Failed to notify me they wouldn't come. After seeing reviews have now cancelled them… Read Full Review

Dioramone's Comment

Written on: 03/02/2016

Mark Group went in to liquidation in October 2015 ?

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★☆☆☆☆

“Terrible customer service”

Written on: 19/12/2015 by Andersenxz105 (1 review written)

These people sent a surveyor at the beginning of October as we had damp problems in a wall following insulation 10 years ago. Since then despite several emails, a letter and failed attempts to get through on their phone line, we have heard nothing. They are obviously going down the pan and will certainly not honour their so called guarantee… Read Full Review

Phonemonkey's Comment

Written on: 30/01/2016

If you have damp problems you cannot have cavity wall insulation - no reputable company would install it. If you knew you had damp in your walls for 10 years why didn't you sort it earlier?

I give this review one star :(



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★☆☆☆☆

“Absolutely APPAULING service!”

Written on: 19/10/2015

Do NOT touch these people, even with a barge pole! We were due to have some loft insulation installed and had the initial survey. Due to bats in our loft, we were restricted to the months that it could be installed. 2 no shows, missing the time slot that Natural England gave us, resulted in a FURTHER survey (due to the time scale between the first and second one) and then after a second date was fixed (a year later), there was another no show. Ridiculous. After many letters of complaint, a… Read Full Review

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★☆☆☆☆

“They broke the water pipe in the loft n whole ceiling...”

Written on: 17/10/2015 by MorganMcHugh (1 review written)

They broke the water pipe in the loft n whole ceiling was about to fall.they did a check but no report came back 2wks nw& they made the whole outer walls marked n promised to paint it but didn't come back.calling them & had to leave msg all the time.... So warning!warning! Warning!… Read Full Review

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★☆☆☆☆

“Awful - Dangerous!”

Written on: 15/10/2015 by IvyEnglish (1 review written)

They were instructed to do a simple loft insulation job worth in excess of £500, yet when they attended did not bother calling or informing us that they required the boards removing (which should have been advised re the appointment) and instead have jjust chucked the insulation on the top without any care or attention. Since the above they have non-stop chased payment yet when asked to re-attend to inspect they said they would come back with dates & never did just continued to chase payment… Read Full Review

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★☆☆☆☆

“shocking workmanship ”

Written on: 13/10/2015 by hmmmm123 (1 review written)

We had cavity wall insulation done and the workmanship is disgusting. My drive was covered in insulation. I have now discovered the vent which they fitted was glued to wall using 4 blobs of mastic and no fixings so the cold air flows through (energy efficiency joke)… Read Full Review

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★☆☆☆☆

“STOP - Find another company”

Written on: 11/10/2015

These guys came to the US and touted themselves as the best of the best. Indeed; worst of the worst! Don't waste your energy (ha ha, pun intended) on these jokers… Read Full Review

Seac's Comment

Written on: 12/10/2015

Thanks for the tip. Wish I'd read this first. This company is really awful. DO NOT USE.

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★★☆☆☆

“Wasted my time poor customer service”

Written on: 09/10/2015

Salesman visited ourhouse and we signed up for Solar panels , agreed a date for installation and thought that was it. I didn't receive a copy of the contract and had to push them to get it before the cooling off period to check everything was OK. WE started getting phone calls asking if we were interested in Solar panels and told them we had signed up for them , why didn't they know ? Then got an e mail confirminh we had cancelled the contract , when we had doen no such thing. Have tried e… Read Full Review

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★☆☆☆☆

“Very High Pressure”

Written on: 02/10/2015 by TracePrater (1 review written)

Just had them at the door at 7pm in the evening. Would not take no for an answer. Said they were the only company that worked direct with the government. I wanted to check reviews online before going ahead with the free insulation and asked for a business card. They didn't have one! Then they left, fortunately without drilling holes in my wall. Now having read other reviews, so glad I held my ground… Read Full Review

Phonemonkey's Comment

Written on: 30/01/2016

Yeah, because the outsourced, transitional canvassers knocking doors get issued with business cards.... I'm guessing you either work in the public sector or are a "full time mummy"

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★☆☆☆☆

“The worst company ever”

Written on: 30/08/2015 by Jeremys18 (1 review written)

I worked there for 4 years. I had morals and told the customers the truth, weather cwi was suitable or not a lot of the time it wasn't suitable and said this to the customer. I was in trouble for saying this and was told to do the job no matter what which I refused so was one of the first out of the door when there was cut backs. I often turned up at houses which were not surveyed properly or at all all they were concerned with was me doing the job no matter if it was obvious it would cause… Read Full Review

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★☆☆☆☆

“Misleading information ”

Written on: 14/08/2015 by AidynMcKee (1 review written)

Calling door to door giving erroneous information about "free" cavity wall and loft insulation for everybody as a government initiative irrespective of whether the property is rented, owned or the occupiers on certain benefits. This is totally untrue. Very pushy. Very dodgy. Don't believe them… Read Full Review

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★☆☆☆☆

“Sales First sod everything else”

Written on: 13/08/2015 by 60Ogle (1 review written)

Staff are now getting the push for not hitting targets which could only really have been hit by pushing through jobs that were unsuitable. Beware they are moving to Solar with big sales targets ! … Read Full Review

Phonemonkey's Comment

Written on: 30/01/2016

Welcome to the commercial world - if you don't like capitalism, go to Russia.

(Hey, at least it's better then Syria....)

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★★☆☆☆

“Whole experience just felt wrong”

Written on: 05/08/2015 by ujMartinez222 (1 review written)

I had Mark Group at my door two weeks ago pushing CWI and I said I wasn't interested as I had already been told my home wasn't suitable (top half of front aspect is tile covered). This was disputed and I ended up agreeing to him drilling a few holes. Then he just had to take some photos and look in the loft. Well more than 2 hours later I was passed the paperwork to sign to agree to the installation. I cancelled the work 4 days later. That same afternoon I had a call from the installers who… Read Full Review

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★☆☆☆☆

“ Do not use!!!”

Written on: 18/07/2015 by Cullenb1983 (1 review written)

I used the Mark Group to have my cavity wall insulation installed for free. A nice chap came round to "survey" the property - drilling a couple of holes to check the cavities were OK and doing an energy performance certificate for the house. Due to cladding on the outside of part of the property, a hole had to be drilled from the inside. Somewhat bizarrely he claimed he "wasn't insured" to drill a hole inside the property, so I had to do that one... Anyway, didn't think too much of it and… Read Full Review

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★☆☆☆☆

“Use Energy provider! Loft / cavity wall”

Written on: 11/07/2015 by RobandChilly (1 review written)

A nice bloke knocks on the door offering free loft insulation and cavity wall work. Makes, in our case 4 holes in the wall to the property we just bought, signs you up and gives you a date. Let the problems start- couldn't decide if we were eligible for cavity wall as some was already evident. Sent appointments then cancelled numerous times. We both work and had taken time off between us. Sent a serveyor round to check the quality of the work.... That hadn't been done! Numerous phone calls to… Read Full Review

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★☆☆☆☆

“change the date band on properties”

Written on: 15/06/2015 by Herndon301 (1 review written)

Just to make everyone aware Mark Group Surveyors change the date band on properties from e.g a 1995 property to a 1982 date band to get the funding under Eco and decrease the loft insulation entry in their EPC to get more carbon savings from an energy provider . This has been going on for years an the have made millions of pounds… Read Full Review

Jamesandsam's Comment

Written on: 27/06/2015

Gosh, what a surprise!!!! How on earth does this company keep getting away with doing these awful things.

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★☆☆☆☆

“UTTER RUBBISH. DO NOT USE!!! Worst company EVER”

Written on: 13/06/2015 by Coltc467 (1 review written)

Total bunch of liars!!! Don't book an app, they won't turn up.Don't complain, it'll be ignored.They truly are the worst company I have ever had the misfortune to deal with.No point going into what happened, be here all day & all night.Just DON'T BOTHER!!… Read Full Review

Jamesandsam's Comment

Written on: 27/06/2015

I think you had a lucky escape mate if you avoided having any work carried out by them.

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Phonemonkey's Comment

Written on: 30/01/2016

Aww, BOO-HOO :(

No real content to your so-called complaint, no details etc.

I bet you called up just to moan - vent your anger at someone who has no control over the situation, but it makes you feel better.

Suck it up, Buttercup - in customer service, no-one can hear you care

*Disclaimer - I have no association with said company (now defunct) - I'm just a former customer service rep sick of a-holes like you*

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★☆☆☆☆

“I AM ABOUT TO TAKE THEM TO COURT AFTER 8 MONTH ”

Written on: 12/06/2015 by Henryg139 (1 review written)

very disappointed in this company as I was also to that it would be free then they said it would be £200 for the loft insulation then said ok go ahead and we will be happy to pay they then said that their where gone to be two teams come out one for the cavity wall and the other for the loft one team came out done the cavity wall first the came to the door and said that they where also go to do the attic I asked them if they wanted me to come up because in their terms and conditions it says… Read Full Review

Jamesandsam's Comment

Written on: 27/06/2015

Good heavens, what a story.

It is unbelievable how this company operates - I have had personal experience with them unfortunately and can confirm this is how they behave.

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Jamesandsam's Comment

Written on: 27/06/2015

Good heavens, what a story.

It is unbelievable how this company operates - I have had personal experience with them unfortunately and can confirm this is how they behave.

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★☆☆☆☆

“Legal Debt Recovery Pending”

Written on: 02/06/2015

In the first instance The Mark group seemed good. As opposed to the 2 month wait from other providers and higher charge for the loft (my postcode doesn't get loft insulation free although still heavily subsidised) they attended and did the work within a couple of weeks. Not being an expert in these things i was more than happy but they sent someone round to check, who advised it was not done adequately and they called to book a return appointment. I referred them to my downstairs neighbor… Read Full Review

Jamesandsam's Comment

Written on: 27/06/2015

Try the Citizens Advice Bureau - they should be able to give you legal advice.

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★☆☆☆☆

“UNCARING AND DISORGANISED”

Written on: 31/05/2015 by Daisy354 (1 review written)

I live in a Housing Association bungalow and the Mark Group were contracted to clad the walls and dash them. In February, the extracted all the insulation out of the cavity walls. Much later they began adding the polystyrene cladding. Later still they rendered and dashed the walls. They have blocked drains, not turned up when promised, damaged gardens, damaged extractor fans (by throwing pebbledash into external vents), and totally ignored that people actually live in these properties… Read Full Review

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