Applause Store Reviews - www.applausestore.com

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Latest Reviews

★★★★★

“X FACTOR FINAL SAT 2014”

Written on: 15/12/2014 by andyandallison (1 review written)

ABSOLUTELY BRILLIANT , GOT SENT E TICKET FOR 4 TICKETS TO FINAL ON SAT NIGHT AT WEMBLEY , HAD TO EXCHANGE FOR TICKETS AT ARENA FOYER BETWEEN 12-4 . ARIIVED ABOUT 1.45 TO FIND NO QUEUE WHAT'SOVER AND EXCHNGE ED E TICKET STRAIGHTAWAY . NO QUESTIONS WHAT'SEVER ASKED NOR ID ! TOLD TO GO BACK AT 8 AT NIGHT, ARRIVED ABOUT 7.00 AND QUEUED FOR ABOUT 20 MINS , STRAIGHT IN AND BRILLIANT SEATS 17 ROWS BACK FROM VIP SECTION AND WE HAD A FREE TORCH .MY LITTLE ONE CLAIM TO FAME THOU FELL ASLEEP AFTER ABOUT… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 14/12/2014 by 160Shields (1 review written)

I joined applause store a while ago to get tickets for xfactor. I was told if I went to another show (which I went to) I would get complimentary guaranteed tickets for final of xfactor. After that I never heard anything from them regarding my complimentary tickets for xfactor (2013) and the final came and went. I sent numerous emails to them which none of them had the courtesy to reply back to, to apologise for me not getting tickets. Then this year I had an general email sent through saying… Read Full Review

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Liverpoole52's Comment

Written on: 15/12/2014

We was in the same Queue yesterday, arrived at 14.30, given the raffle ticket and waited until 16.40 to be told we are not getting in , within this timescale we were told of more potential Allocation of Tickets .....Batch 1...Batch 2 and Batch 3 but the Queue hadnt really moved at all following these announcements so who was getting the tickets??? On the Appluase website they insist they are the only supplier of tickets which given the Arena holda 10,000 people is even more confusing, staff were quite unapproachable and Abrupt and to top it off the Paking Fee was a one-off £18 charge wether you had been parked for 1 hour or 10.................... never to be fooled by these idiots again

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★★★★★

“X factor live final”

Written on: 14/12/2014 by Kaz123468 (1 review written)

Got sent stand by tickets for X factor live final 2014 . We arrived at 3pm expecting to queue for hours and possibly not get in , but I was absolutely amazed with the service. We went straight up to the applause store kiosk in the green car park wembley and exchanged our e ticket for actual seated tickets into the arena . We then went off and did our own thing untill 7pm where we queued to get into the arena . I cannot fault the service from start to finish fantastic… Read Full Review

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★★★★☆

“BE CAREFUL WHAT WE WISH FOR !!”

Written on: 05/11/2014 by Gladders1976 (1 review written)

Having got in to last weeks x factor live show and reviewing on trust pilot, I was happy with applause store and the way they dealt with us. I don’t agree with the way the tickets are distributed so I thought I would ask applause store direct Applause store, on my understanding, are directed by the shows as to how distribute the tickets. I had thought about joining the applause store priority club XF, BGT, for example, are ALL standby tickets. This is done so as not discriminate against… Read Full Review

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Safiaballout's Response to Gladders1976's Review

Written on: 13/12/2014

How early did you arrive for the x factor final?

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★☆☆☆☆

“Catchphase at Maidstone ”

Written on: 05/11/2014 by ozEdwards1983 (1 review written)

We arrived at the Maidstone studios where we were told we could park to be told by the gate house that we needed to park in the Grove Green Tesco car park down the road. We arrived back at 4.15 for 6.30 show - we were given a raffle tickets numbers 19-21 and waited in a sparse marquee with about 30 chairs. At 5.20 the applause store representative announced that they had closed the doors for anyone else joining and that in his experience everyone in the marquee should get in - we knew we were… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 04/11/2014 by kitty-blue (1 review written)

We received the e-ticket saying to arrive at 6pm. So we arrived at 5.30 giving time to get in and park, didn't even get to the car entrance. We were turned away whilst on a roundabout. We were also told we would get an email within 2 days with priority tickets, never got them. I love watching Catchphrase on tv, so was looking forward to it. To annoy me even more when on the bus a few days later there was a lady who said she went on that day and got in, then she started complaining about not… Read Full Review

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★☆☆☆☆

“General tickets unlikely to get you in”

Written on: 01/11/2014 by Rafferty134 (1 review written)

Attempted to see Catch Phrase. Total waste of time. I appreciate that they over allocate due to drop outs and needing a full audience but if there are 250 seats and you have 300 people, you know you're sending the last 50 home. So why wait until the show is about to start before telling them? It's not a case of 1st come, 1st served. They allocate raffle tickets, take your money for food & drinks, announce statements to all such as 'in my experience everyone here will get in', then reveal that… Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 14/10/2014 by K.JS (1 review written)

So where to begin...we recieved tickets for the X Factor results show on Sunday 12th October 2014. Having read the ticket i question whether i wanted to attend given that we were not guaranteed entry. However, we thought if we got ther in advance it may be fun...WRONG! Firstly the ticket asks everyone to dress to impress, think glitter and red carpet...so we did! Therefore you can imagine my horror when the rest of the queue are in trainers, jeans ect. Dont get me wrong, i didnt turn up in a… Read Full Review

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★★★★★

“Brilliant!!! X Factor Bootcamp 2014 Wembley Arena”

Written on: 11/08/2014 by Benjamaker (1 review written)

I have applied for quite a few tickets through applause store, never been lucky enough to receive any. Last week I received an Email to say I had been allocated 3 tickets. These however would not guarantee entry, having looked at the reviews on here, I toyed with whether to bother going...my daughter is a massive fan, so in the end we decided we would go, with the knowledge we may not get in. We took a coolbag with provisions, change of clothes and were very prepared to sit it out for hours… Read Full Review

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★★★☆☆

“Fine as a Priority ticket holder only”

Written on: 28/06/2014 by tvshowgoer (1 review written)

Went to see Virtually Famous last night (27/6) at the Riverside Studios in Hammersmith. As a priority ticket holder who turned up by the time I was told to arrive I had no problem getting in and the show was a welcome bit of light hearted fun. Personally I also had no problem with any Applause Store staff, they were all very friendly and helpful, both inside and outside the studio and when I'd emailed applause store the week before asking if my general tickets could be upgraded to priority (as… Read Full Review

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★☆☆☆☆

“The worst experience ever - million pound drop”

Written on: 23/06/2014

I had 4 priority tickets to the million pound drop after recieving an email saying we would be joined by celebrity guests we were so excited. Our showing was the second of three. We arrived at 1:45 to be split into different questions at 2pm so waste of Time for those waiting from early as people pushed to the front. Our show was meant to be at 2:45 but didn't enter a building till 3pm where we had to que again to leave all of our belongings. We then felt like sheep being herd into half of the… Read Full Review

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★☆☆☆☆

“BGT Final Tickets 2014”

Written on: 09/06/2014 by Brooklynr389 (1 review written)

I received 4 general tickets for the BGT final at the fountain studios in Wembley for Sat 7th June. We knew the tickets didn't guarantee us entry, but the doors opened at 5pm, so when we got there at 11.30am and there was only about 40 people in the queue I thought we'd have a good chance. Applause Store staff came along the queue at 4pm and gave us all wrist bands and said they would be back to let us know if/when we'd go in. Two staff members came out every so often, but were very vague about… Read Full Review

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★☆☆☆☆

“BRITAINS GOT TALENT FINAL tickets”

Written on: 09/06/2014 by applauseisajoke (1 review written)

If you get general e-tickets for this show or any other big show like it DONT BOTHER GOING!!!!. As we were travelling down from the Midlands decided to get there early to avoid dissapointment. The train was delayed so did arrive slightly later than planned but still were there at 11.45 for 7.oopm start. when we arrived there were approx 40 people in front of us so was quite confident of getting in. At about 4.30 the applause staff checked our tickets and gave us all wrist bands and sent quite… Read Full Review

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Dawndunstan's Response to applauseisajoke's Review

Written on: 09/06/2014

Yep...I agree, we arrived at the same time, staff were unhelpful, vague and to not know how many seats they had free was ridiculous! To let only 10 people in was just the last straw!....WASTE OF TIME AND MONEY....DON'T USE THE APPLAUSE STORE!!!!

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★☆☆☆☆

“Britains Got Talent Final”

Written on: 07/06/2014 by Semajz363 (1 review written)

We fully understood that we were never guaranteed to get seats for the Britain's got talent final but we are appauled with the way we have been treated today. We arrived just before 12 to join the queue that was shorter than we expected. We waited until 4 for a woman and man from the applause store to talk to us and they mentioned that we had to wait for 3 more hours to know whether we were able to get into the audience or not. These members of staff were extremely rude throughout the day as… Read Full Review

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Dawndunstan's Comment

Written on: 09/06/2014

I agree, we were treated without any respect what so ever. I understood we may not have got into the studio, but the information we were given was very vague and I agree the staff were quite rude. They must have known how many spare seats were left!
WASTE OF TIME
DON'T USE THE APPLAUSE STORE!!!!!

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★☆☆☆☆

“Complete lack of organisation!”

Written on: 28/05/2014 by 377Rogers (1 review written)

So got general tickets for BGT semi finals, having travelled by train to get there early, when we arrived there at 4 there was a queue starting to form in the general ticket queue so we joined it (gates weren't opening until 6.45). Two and 3/4 hours stood in the cold and rain and very little communication was being given just a couple of ushers walking up the queue on a few occasions with a clicker counting how many people were in the queue. 6.45 comes round and priority tickets start being let… Read Full Review

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★☆☆☆☆

“VERY DISAPPOINTED. WASTED A LOT OF MONEY!”

Written on: 17/04/2014 by edKirby390 (1 review written)

We were excited to get free Applause Store audience tickets to see the Alan Davies chat show at the riverside studios. We had read all the information about over allocation of tickets so I rang them as travelling from Brighton and they said to come 1 hour early as only seats 150 people. We arrived 1 hour before doors open and waited for 2 hours to find we were 5 people back from the last ones let in. It was crazy and there were about 200 people behind us! Why did they allocate 350 tickets for… Read Full Review

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★☆☆☆☆

“THINK CAREFULLY YOU CAN BE EXTREMELY DISAPPOINTED”

Written on: 23/03/2014 by joannehannon (1 review written)

We were excited to get free Applause Store audience tickets to the Elaine Paige Show Recording at Riverside Studios in Hammersmith on Sunday 23rd March. It was the first time we had been lucky. Applause give you all the information, please read it carefully and don't make the mistake to think you will be alright and get in as we did. We went in the car and as always it is not easy driving to and around London. We got there early and luckily managed to park nearby. I was extremely surprised to… Read Full Review

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Bee1111's Response to joannehannon's Review

Written on: 31/03/2014

Please could you tell me how long in advance you arrived? I also have tickets to for a show at riverside studios

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Joannehannon's reply to Bee1111's Comment

Written on: 01/04/2014

We got there about an hour early. The priority ticket holders queued on the other side to us and that was a long queue. They probably filled most of the studio before anyone else was let in. Maybe if you live in London and you only have to get tubes and are prepared that you may not get in its worth the risk. They over allocate the free tickets and I assume everyone must have turned up as it was Elaine Paige Recording Show.

Having read other reviews it looks like you have to get there early.

I have been trying for X-factor for a long time but I am not going to bother any more.

I have decided I'd rather pay for tickets than have free tickets with come with hassle.

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★☆☆☆☆

“Worst Company Ever For Free Tickets - Use SRO”

Written on: 18/03/2014 by uuMcMahon1950 (1 review written)

I'm no newcomer to sites like Applause having used SRO, BBC and others for years. Applause Store are AWFUL in comparison to the above with both their organisation and their customer service skills. Their staff are rude and very rarely actually have any idea on what is going on because communication is incredibly poor. Their staff treat the audience like rubbish, look down on them and I've heard them commenting negatively about audience members (even going as far as to laugh at disabled… Read Full Review

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★★★★★

“X-Factor Finals”

Written on: 18/12/2013 by Danz1234 (1 review written)

We arrived early expecting to have queue for ages for tickets to the final on Sunday. After reading so many bad review we were pleasantly surprised when we only had to queue for an hour before receiving our tickets and being free to enjoy a day out in Wembley. We had a fantastic time with a great view of the stage and will definitely be applying for tickets again… Read Full Review

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★☆☆☆☆

“Don't waste your time”

Written on: 17/12/2013

After trying for ages to get to see xfactor I finally Got sent a general eticket for xfactor live final got there early but queue was horrendous and didn't even get chance to join as was told had reached capacity . Complete waste of time !… Read Full Review

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