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Written on: 07/06/2013 by delturner (1 review written)
After receiving the Hape All Season Wooden Dolls House a day late I found that it was missing a drill hole. I then paid someone to drill hole (didn't have right skills or tools to accurately drill without splitting the wood. I contacted Why Wood Works who were initially apologetic but then did nothing to resolve the issue. They "passed the buck" to the manufacturer and said that they would replace it. It was also for a birthday present so we could not wait to go through the whole process… Read Full Review
Written on: 03/01/2013
I bought a pintoys wooden rocket which cost more than £40 from why wood works. It was a christmas present for my daughter and broke after a week of use. The problem was poor design and quality. When I contacted why wood works for a refund both by phone and email I received no response. It is a shame because I have previously bought products from them which have been fine. However, in this case, the customer service was absolutely zero… Read Full Review
Written on: 04/12/2012
The Carl Fogarty Kiddimoto balance bike was fantastic once it arrived. Ordered it on a Monday placed order with 'Why wood works' as they promise next day delivery and arrived on the Friday!- not good enough as it is ore expensive than on some sites. My advise is to get the product elsewhere. The call centre you go through to are not helpful and don't care once the order has been received and they have taken payment. I called and called and called and only ever received 1 phone call back when… Read Full Review
Written on: 14/04/2011
Their prices are displayed as really low on the google shopping results but when you click in they then add the VAT. This is really poor practice… Read Full Review
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