Why Wood Works - www.whywoodworks.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Hape Dolls House”
Written on: 07/06/2013 by delturner
After receiving the Hape All Season Wooden Dolls House a day late I found that it was missing a drill hole. I then paid someone to drill hole (didn't have right skills or tools to accurately drill without splitting the wood. I contacted Why Wood Works who were initially apologetic but then did nothing to resolve the issue. They "passed the buck" to the manufacturer and said that they would replace it. It was also for a birthday present so we could not wait to go through the whole process... (read more)
★☆☆☆☆
“Poor quality toy - no response when asked for refund”
Written on: 03/01/2013
I bought a pintoys wooden rocket which cost more than £40 from why wood works. It was a christmas present for my daughter and broke after a week of use. The problem was poor design and quality. When I contacted why wood works for a refund both by phone and email I received no response. It is a shame because I have previously bought products from them which have been fine. However, in this case, the customer service was absolutely zero. (read more)
★★★★★
“Great products and service”
Written on: 19/12/2012
I have ordered toys from Why Wood Works for the last 3 or 4 years. The products are fabulous quality and the delivery has always arrived on the next day. Again, I ordered this year in time for Christmas and have not been let down. The kiddomoto bike and helmet arrived before twelve on next day service. The team were very helpful. I will order again and would recommend this company highly. (read more)
★☆☆☆☆
“Product great Customer Service none existent!”
Written on: 04/12/2012
The Carl Fogarty Kiddimoto balance bike was fantastic once it arrived. Ordered it on a Monday placed order with 'Why wood works' as they promise next day delivery and arrived on the Friday!- not good enough as it is ore expensive than on some sites. My advise is to get the product elsewhere. The call centre you go through to are not helpful and don't care once the order has been received and they have taken payment. I called and called and called and only ever received 1 phone call back... (read more)
Whywoodworks's Comment
Written on: 10/12/2012
This is unfortunate, all customer orders are shipped next day as per our terms and conditions. Delays only occur where there is an issue with payment or Parcelforce have experienced difficulty delivering. We cannot control these circumstances when they arise. All customers are provided with tracking references numbers and advised to be vigilant if their order has not arrived when expected. Once shipped WhyWoodWorks can only chase deliveries through the Central Parcelforce Office due to data protection. We advise customers that they should also contact their local depot using the tracking reference provided to expedite.
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★★★★★
“Definitely buy from again!”
Written on: 01/11/2012 by Melwel (1 review written)
After shopping around for a marble run set we decided on the quadrilla twist and rail set. Why wood works offered the best price plus free delivery, I ordered it that night and it was delivered just 2 days later. Very well packaged, great item, very pleased. I received notification emails every step of the order so if needed I could have checked on my delivery. Great service and I would recommend and definitely buy from them again. (read more)
★★★★★
“Great service - very speedy delivery!”
Written on: 29/10/2012
I would definitely order again with Why Wood Works. Really happy with the service they provided and the fact that they offer free next day delivery is brilliant. (read more)
★★★★★
“Calffy Cow”
Written on: 30/07/2012 by nicolab78
On shopping around 'Why Wood Works' offered by far the most competitive price for the Calffy Cow. It's a really beautiful product, great quality and a fantatsic present. Whatsmore it was delivered on time....I can highly recommend! (read more)
★★★★★
“Transport Playmat”
Written on: 30/07/2012 by emssurash (1 review written)
I bought John Crane Transport playmate for my little boy. Fantastic price, delivery within 24 hours and a fantastic product. My little boy has had hours of fun playing with his cars and trains on the mat already. Thank you very much for fantastic customer service. I look forward to shopping on Why Wood Works again. (read more)
★★★★★
“Purchased a wooden dolls house for my daughter. It was...”
Written on: 10/07/2012
Purchased a wooden dolls house for my daughter. It was competitively priced, from a reputable brand, and next day delivery was included. I am very satisfied with the service I have received, and would recommend Why Wood Works to everyone. (read more)
★★★★★
“Turning a negative to a positive!”
Written on: 15/06/2012 by medomien (1 review written)
I ordered a Plum wooden sand pit of a certain size through Why Wood Works thinking their site looked genuine enough and they had a good rating on Google Shopping. Unfortunately, upon calling the company to order it for me, they were advised that this particular one had been discontinued! Quite wonderfully though, they managed to offer me a LARGER sand pit for the price of the smaller (quite a price difference too) as there were no middle options... I did have to check my garden was big... (read more)
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Showing 1 - 10 of 90 Reviews
★★★★★
“Excellant Products, Excellant Service”
Written on: 15/06/2012
Great products and as a always a great service. We always recomend to our friends and those who have purchaced love the products as well. We will keep coming back. (read more)
★★★★★
“free delivery!”
Written on: 09/06/2012 by ClBa (1 review written)
Ordered a wooden balance bike at 1:55pm and it arrived at 8am the following morning. And it really was free delivery! Just fantastic as it meant I did not have to wait in all day. The bike is great too. (read more)
★★★★★
“Happy xmas”
Written on: 23/12/2011 by karlarnold (1 review written)
Cut it fine for kids xmas present & Dubiously ordered on line 3 days before xmas on last day after cut of time. Contacted on day of delivery & although could not get through on phone, my email was replied to instantly with a treking number and reassurance from Sundae. Parcel arrived, Bike is wicked, all good. Happy xmas ho ho ho x x (read more)
★★★★★
“Really impressed with customer service!”
Written on: 18/12/2011 by emz2u (1 review written)
I bought the Rock with me Puppy rocker, which, at £72 on the whywoodworks website, seemed the cheapest online I could find. I was initially dubious as with it being Christmas soon, I know some items online may not arrive on time. However, the rocker was delivered within a couple of days and we were very impressed. On opening the box however, we realised the rocker was damaged so we called the customer services dept and were told they would send out another one for a day later. I was very... (read more)
★★★★★
“Great service, great product”
Written on: 15/12/2011
The easel arrived on the day promised, in time for my small grandson's birthday. He seized on it eagerly and immediately set to work at the blackboard (note: you need to provide chalks separately but a good roll of paper comes with the easel). Nicely made and easy to put together - and the whiteboard on the other side has the added advantage that you can stick magnets on it. (read more)
★★★★★
“Why shop anywhere else? BRILLIANT!”
Written on: 30/11/2011 by DiCheshire
Have bought goods several times now, and everything is of the highest quality and so much cheaper than other sites and shops offering the same products. Delivery FREE and so very, very quick. Really cannot praise this company highly enough. (read more)
★★★★★
“Amazon? Why bother?”
Written on: 25/11/2011 by Steveburridge
Cheaper and faster delivery than Amazon. Enough said. (read more)
★★★★★
“My First Purchase”
Written on: 16/11/2011 by plateman (1 review written)
Being a silver surfer making a purchase on line was approached with some trepidation but this site offered value for money the postage was paid I was able to track my order and the order was delivered on time. It will give me confidence to order again. (read more)
★★★★★
“Fabulous products, amazing service!”
Written on: 14/10/2011 by ZachandOliversyummymummy (1 review written)
The owner Sundae was so helpful on the phone it was clear she had impeccable knowledge of her products & the whole process of getting the products to the customer was very slick. I felt very confident buying from her. Also having checked the comparative prices of the products with Amazon after I placed the order, Whywoodworks was cheaper with FREE next day delivery! Not only that but they have a 'live' system of the stock of their products so if it says its in stock-it is! Unlike 2 other... (read more)
★★★★★
“Excellent service and delivery”
Written on: 12/08/2011
Initially I was doubtful about buying from a company that I knew nothing about - I did check that it was registered at Companies House and I rang the phone number given and asked a couple of questions - the answers reassured me. The toy was ordered at about 10.00 a.m. - the confirming email arrived quickly and another email told be I could track the item. The item arrived about 11.00a.m. next day - well wrapped and it perfect condition. The range of items for sale looks good - I am very... (read more)
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Showing 11 - 20 of 90 Reviews
★★★★★
“www.whywoodworks.co.uk. Excellent!! ”
Written on: 23/05/2011
www.whywoodworks.co.uk. Excellent!!
Having experienced several instances where the level of service and customer care were lacking from other on-line compaies, it was a pleasant suprise to finally find one that finally understands what service means.
To demonstrate, my requested delivery address was to my place of work, this must have appeared strange to the delivery team so rather than blindly post the item, and risk non-delivery, they kindly requested confirmation so that delivery would...
(read more)
★★★★★
“We have bought several items from whywoodworks and we...”
Written on: 17/05/2011
We have bought several items from whywoodworks and we still can't understand how they can sell such good quality products, at great prices and deliver next day for free! We have just bought a balance bike for our daughters 3rd birthday and the customer service was exceptional - email confirmation of the order, dispatch and a call to confirm too. Very impressed indeed. Highly recommended! (read more)
★☆☆☆☆
“Their prices are displayed as really low on the google...”
Written on: 14/04/2011
Their prices are displayed as really low on the google shopping results but when you click in they then add the VAT. This is really poor practice. (read more)
Sindae's Comment
Written on: 13/05/2011
The way googlebase collects data from ecommerce sites has nothing to do with the company more to do with google, this review is therefore unjustified.
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Guest's Comment
Written on: 30/06/2011
Response to Sindae: The data is not collected by Google, it is provided by you in the feed you supply to Google. Please review your google feed and you won't mislead your customers.
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★★★★★
“We bought the John Crane branching out guitar from Why...”
Written on: 14/02/2011
We bought the John Crane branching out guitar from Why Wood works and it was not as expected as I wanted a guitar that could be used as a learning guitar, I emailed to say this, and recieved an immediate response and a refund was offered.
I couldnt fault the Customer services at all and it was a very good company to deal with.
I would highly reccomend.
(read more)
★★★★★
“The goods were ordered late Saturday night and arrived...”
Written on: 31/01/2011
The goods were ordered late Saturday night and arrived Tuesday, standard delivery. The order process was simple and the bunk beds were excellent quality. Excellent customer service (read more)
★★★★★
“We ordered beautiful toys for our children's...”
Written on: 19/01/2011
We ordered beautiful toys for our children's Christmas, unfortunately an item came very slightly damaged, so I called Mark at Why Woodworks who suggested our daughter play with the damaged item and after Christmas and due to the bad weather they would send a brand new one out to us, not only was he true to his word we were able to keep the damage item repair it and donate it to our daughters nursery. Sundae's customer service was excellent and we have used the website since, absolutely... (read more)
★★★★★
“I was very happy with the service, although the...”
Written on: 07/01/2011
I was very happy with the service, although the weather affected delivery, all items were received on time for Christmas to Ireland. Very helpful customer service who answer my emails and gave me the tracking information. (read more)
★★★★★
“I can't recommend them highly enough!! ”
Written on: 05/01/2011
I can't recommend them highly enough!!
In short: initial order,castle went missing with carrier.
Raised with W.W.W and although there were stock issues with the item (In the mean time, sold out on other sites, I was getting desperate)- they located another for express delivery to ensure my 4yr wasn't devistated for Xmas.
There were drawn out issues with delivery(s) but this was mainly down to the unseasonal weather..........!! and not W.W.W
W.W.W's commitment to genuine customer service is...
(read more)
★★★★★
“Although the goods arrived late this was not the fault...”
Written on: 05/01/2011
Although the goods arrived late this was not the fault of the company - the goods were out for delivery the next day but were delayed because of snow and general backlog. When I contacted the company by e-mail to ask if they could help me track the delivery the response was swift and helpful. We would certainly use this company again. Thank you for excellent service. (read more)
★★★★★
“Great products, absolutely excellent customer service...”
Written on: 24/12/2010
Great products, absolutely excellent customer service and fantastic delivery at no extra cost. Definitely going to be my first choice for on line toy purchases in the future and I have no hesitation in recommending to all. (read more)
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Showing 21 - 30 of 90 Reviews
★★★★★
“Brilliant! I was after a much sought item: the...”
Written on: 22/12/2010
Brilliant! I was after a much sought item: the Quadrilla Melody Marble Run which has been out of stock everywhere for quite a while. I subscribed to the notification e-mail service and got an e-mail recently. I ordered the item yesterday and had it in the house today, just after twelve. Amazing. That's during the final days before Christmas and half the country covered in ice and snow. (read more)
★★★★★
“The parcel arrived on time (in spite of the bad...”
Written on: 22/12/2010
The parcel arrived on time (in spite of the bad weather conditions). As per the email guidelines, I checked the item on arrival. Unfortunately it was damaged. I rang Why Wood Works and explained the situation. I couldn't have been more impressed. Sundae said that she would contact the warehouse and arrange for another one to be sent out the following day. Again, in spite of the bad weather it arrived on time. The customer service was first class, the tool box and bench is a gorgeous gift.... (read more)
★★★★★
“Although this item was deliveried late to us it was...”
Written on: 21/12/2010 by Mrs Linda Marshall (1 review written)
Although this item was deliveried late to us it was not the fault of the supplier as it got held up with the courier due to adverse weather, the supplier in fact went out of their way to chase our item up (even though we had full tracking details and could have done it ourselves) and I was very impressed with the service and help we received - I would definitely recommend this supplier to anyone as the quality of the goods is first class and also the after sales service is first class - so... (read more)
★★★★★
“Outstanding company to deal with. Very helpful people...”
Written on: 19/12/2010
Outstanding company to deal with. Very helpful people on end of phone. Got item day after ordered. Fantastic service. Quality of desk & chair were excellent, (PINTOY). Would not hesitate to recommend company or desk & chair. Will be telling friends & family how great service from WHYWOODWORKS was & desk & chair was excellent quality & as a bonus was £10 cheaper than anywhere else even with discounts!! (read more)
★★★★★
“Very helpful and prompt service, esp when I ordered...”
Written on: 10/12/2010
Very helpful and prompt service, esp when I ordered incorrect item and needed to exchange it. (read more)
★★★★★
“Fab website with excellent quality toys. I ordered...”
Written on: 09/12/2010
Fab website with excellent quality toys. I ordered online and then phoned to confirm. Item arrived next day as promised, saving my daughters 4th birthday after we had been badly let down by another company. Thank you so much for your excellent service I will be recommending your site to all my friends. (read more)
★★★★★
“What can I say ! Everything arrived next day ”
Written on: 01/12/2010
What can I say ! Everything arrived next day
In perfect condition. Made the purchase very simple
And easy, would highly recommend !
(read more)
★★★★★
“What a fantastic service Why Wood Works offer. My...”
Written on: 30/11/2010
What a fantastic service Why Wood Works offer. My order arrived as promised yesterday, one day after ordering, free delivery and comprehensive tracking. They made the whole process very, very easy and the quality of the toys is excellent. Phoned before ordering with a query, phone was answered quickly and the person who answered was polite and very helpful.
I was extremely pleased with the whole transaction and shall recommend Why Wood Works to my friends.
(read more)
★★★★★
“Excellent service. Goods as ordered. Very well wrapped...”
Written on: 27/11/2010 by 3383Colin (2 reviews written)
Excellent service. Goods as ordered. Very well wrapped and padded. Very fast delivery via parcelforce. Thoroughly recommend. (read more)
★★★★★
“Delighted with both the product and service. Parcel...”
Written on: 27/10/2010
Delighted with both the product and service. Parcel arrived promptly and well packaged. Excellent customer service, as I left a message with a query about the delivery, to which they responded very quickly. Competitive prices too. (read more)
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Showing 31 - 40 of 90 Reviews
★★★★★
“Impressed with ease of following website and choice. ...”
Written on: 22/10/2010
Impressed with ease of following website and choice. Item arrived very quickly (3 days) and was well packaged.
Very pleased with this site.
(read more)
★★★★★
“Lovely toys, and so brilliant to have free postage and...”
Written on: 11/10/2010
Lovely toys, and so brilliant to have free postage and very fast delivery. I have recommended to all my friends! (read more)
★★★★★
“Brilliant sevice, got it the next day as advertised....”
Written on: 15/09/2010 by Raf G (1 review written)
Brilliant sevice, got it the next day as advertised. It was the cheapest price a could find anywhere on the net and all of them was plus postage!! Would recommend to anyone to buy from this store. The only little niggle i had was that i recived no email to say that the parcel was sent. (read more)
★★★★★
“Excellent service. Very impressed with next day...”
Written on: 15/09/2010
Excellent service. Very impressed with next day delivery - I had my parcel delivered to work and it was at the office before I got in! The parcel was well wrapped and secure. Can't fault anything about Why Wood Works and have already recommended and sang it's praises to several friends. Will definatly be using the site again. (read more)
★★★★★
“The selection of toys on the website was great. I...”
Written on: 10/09/2010
The selection of toys on the website was great. I needed them delivered around Xmas time overseas, so couldn't sort it out on the website. Normally I hate calling customre service but they were excellent and when couldn't solve the problem staight away, took my details, sorted it all out and called me to confirm. Goods arrived on time even during the busiest period and also on a prearranged date as I wasn't there before and wanted it before Xmas, etc., etc.
In summary, great toys (my boys...
(read more)
★★★★★
“A great company who delievered my order very quickly...”
Written on: 10/09/2010
A great company who delievered my order very quickly with gexcellent customer service. I will have no hesitation in ordering from them again or indeed recommending them to others. (read more)
★★★★★
“I bought a balance bike and helmet for my 2 year old...”
Written on: 01/09/2010 by Susan Ann Martin (1 review written)
I bought a balance bike and helmet for my 2 year old Grandson. Both arrived on time, were sturdily packaged and of first class quality. The bike was extremely easy to put together and beautifully finished (Hand painted quality)There is something very satisfying about opening something that meets all your requirements.
The helmet was too small and needed to be returned. The customer service I received was of the highest possible standard.I will definately shop on line at whywoodworks as my...
(read more)
★★★★★
“Excellent range of products, prompt delivery and very...”
Written on: 27/08/2010 by stevekilloran (1 review written)
Excellent range of products, prompt delivery and very good customer service. Would definietly use again and highly recommend to others. (read more)
★★★★★
“I found the service fantastic, my products arrived so...”
Written on: 22/08/2010 by cerysking (1 review written)
I found the service fantastic, my products arrived so quickly and were exactly as they were shown on the website. I will be ordering again very soon! (read more)
★★★★★
“I bought a Bigjigs Transporter Lorry and I am thrilled...”
Written on: 15/08/2010
I bought a Bigjigs Transporter Lorry and I am thrilled with it, it is as described very sturdy colourful and good quality. Worth every penny. Delivery was free and very promt.I shall definately buy from your website again. Thank You! Lynn Williams (read more)
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Showing 41 - 50 of 90 Reviews
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Sindae's Comment
Written on: 10/01/2013
The customer was informed that the product would be replaced under the manufactures warrantee without no question. However, manufaturers were closed over christmas and closed for 2 weeks post christmas for stock take. This caused a delay with the replacement.