Eckman Long-Reach Electric Telescopic Hedge Trimmer Reviews

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★☆☆☆☆
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Media Gallery for Eckman Long-Reach Electric Telescopic Hedge Trimmer

Eckman Long-Reach Electric Telescopic Hedge Trimmer
Eckman Long-Reach Electric Telescopic Hedge Trimmer
Eckman Long-Reach Electric Telescopic Hedge Trimmer
Eckman Long-Reach Electric Telescopic Hedge Trimmer

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Latest Reviews

★☆☆☆☆

“Useless batteries”

Written on: 01/06/2016 by Griffin1981 (1 review written)

Third battery just failed, absolutely useless but expensive kit!!!!!… Read Full Review

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★★☆☆☆

“Call centre”

Written on: 20/04/2016 by h.curzon (1 review written)

I have had problems regarding this item but having spoken to the call centre manager who is a charming lady and very easy to talk to ,she has been most helpful and resolved the problem for me… Read Full Review

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★☆☆☆☆

“Batteries are useless”

Written on: 29/03/2016 by BBroadie (1 review written)

Bought in Sept 2013 Trimmer ok but first battery died in Summer 2015. Second Battery died on first attempted use in 2016. New batteries are very expensive . Would not buy Eckman again… Read Full Review

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★☆☆☆☆

“Poor equipment, appalling customer service”

Written on: 21/03/2016 by Reynoldstf392 (1 review written)

Ordered August last year, did not work as head kept swivelling round so complained...promised a replacement shaft, immediate delivery. Nothing happened so chased late November and again in January, when customer service said parts had been sent...an absolute LIE, admitted when cornered, and told no replacement parts available so return whole machine for refund. Refused my request to spaeak to a supervisor so sent a letter of complaint and returned machine. No reply to complaint, had to keep… Read Full Review

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★☆☆☆☆

“Battery cost extortionate”

Written on: 12/07/2015 by Proctor1984 (1 review written)

Whilst the trimmer worked a treat for 2 summers, the battery now needs replacing as doesn't hold its charge to use for 2 mins (seriously). We are now looking for possibly heavier but electric as so disappointed with short life span of this. no use if battery keeps going… Read Full Review

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Seebruck's Comment

Written on: 28/02/2016

I purchased two trimmers one for uk and one for spain. I had the same experience, both batteries failed to recharge more than 8-10 times. Product totally spoilt by batteries..

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★☆☆☆☆

“Useless”

Written on: 28/06/2015 by Callahan176 (1 review written)

£120 total waste of money,did two cuts in first season then even with 2 batteries it works for about 2 mins and then just cuts out.PHONED ECMKMAN they offer no help and no service to repair,and informed me the company I purchased it from no longer traded… Read Full Review

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★★☆☆☆

“Eckman long reach trimmer review”

Written on: 24/05/2015 by 25Mattingly (1 review written)

took delivery yesterday after ordering direct with Eckman many weeks ago. Rang them 3 times for delivery update so at least I knew my order was being processed. The tool is very top heavy and even at its shortest its pretty unusable held anywhere but nearly vertically and I am not frail. The blade is fairly short but I knew that when buying but it feels weak compared with my shorter trimmer and underpowered. The balance is terrible with just a dead weight at the end of a long arm. Spend more… Read Full Review

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Mansionboy's Comment

Written on: 24/07/2015

I agree with many of the above points. In addition after just 2 occasions of using my trimmer it has burnt out and has produced electrical sparks and tripped all fuses connected to the machine in the garage and house indoors. It is now completely non functional. I therefore intend to return it and agree with the previous comment that it is noticeably weaker when compared to my black and decker electric hedge trimmer. Sad to say this item is a major disappointment and would not advise it's purchase even with the major saving advertised!

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★☆☆☆☆

“battery useless”

Written on: 17/02/2015 by roganna6874 (1 review written)

I bought a hedge trimmer in Oct 2012 and all was well through 2013.When I started to use it in 2014 the battery worked for about 30 secs before it died on me.I kept charging it and discharging to see if I could revive it but to no avail. If I could have got a replacement battery it would not have been so bad but I couldn't. The company keeps fobbing me off so I am now left with a 'chocolate teapot'… Read Full Review

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Halfmb's Response to roganna6874's Review

Written on: 12/03/2015

Yes I had exactly the same experience.
The company went into liquidation and the firm that bought the business denies any responsibility - refused to honour the guarantee. I'd also paid for a second battery that didn't arrive and again the new firm refused to honour the contract with the previous owners.

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★☆☆☆☆

“What to do when the Eckman battery dies ........”

Written on: 02/02/2015 by Zeb4 (11 reviews written)

I would not recommend buying one of these if they become available!! I bought it with two extension poles for a specific use and it worked quite well at first. My Eckman battery died just out of warranty, although judging by the other comments, it wouldn't have mattered much had it been earlier. I found the cutting action was pretty good so I decided to try to keep the thing. I bought a cheap 18v Ni-Cd drill battery and charger, removed and recycled the Li-ion cells from the Eckman battery… Read Full Review

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Halfmb's Response to Zeb4's Review

Written on: 12/03/2015

Good tip - I might try that!
However I'd advise against trying to rewire Li-Ion batteries in due to risks involved.

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★☆☆☆☆

“Rubbish”

Written on: 06/11/2014 by Hankywaver (1 review written)

Like so many before me the batteries are not fit for purpose as they fail to hold their charge. I have 3 but 2 are useless. I think this needs to be a matter for Trading Standards The tool when working is pretty good but without batteries a bit like that well known quiz game Pointless!… Read Full Review

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Georgieq's Response to Hankywaver's Review

Written on: 20/11/2014

Please pursue through the retailer and trading standards. I am taking that course. This firm are completely useless.

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Argyl's reply to Georgieq's Comment

Written on: 11/09/2015

We are doing the same as we cannot get any sense from the company about our order. They took our money straight away . It is over 3 weeks now

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★☆☆☆☆

“Eckman Hedge Blimper”

Written on: 21/10/2014

I bought my Eckman hedge trimmer a little over two years ago and have used it no more a dozen times. Now it stops after about 30 seconds. I would have thought that I would get a little longer use out if it than a couple of years. I don't know which component is broken. The charger, the batteries (I have two) or the actual trimmer motor. There is no direct website to contact. You are directed to mysmartbuy.com which is now out of business. So like other users I have a useless product and nobody… Read Full Review

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Georgieq's Comment

Written on: 20/11/2014

I eventually got in touch with Eckman although the result was negative. They used MySmartBuy as an excuse for their faulty batteries and said that they don't have any spares !! Please pursue through the retailer and trading standards.

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Argyl's Comment

Written on: 11/09/2015

Everyone must contact Trading Standards

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★☆☆☆☆

“Eckman multi garden tool”

Written on: 16/10/2014 by Adelineq10 (1 review written)

Battery quality renders the appliance useless. After an initial first charge it would not recharge fully and no recompense as 'MySmart Buy ' has closed leaving me with a useless garden tool. The Catalogue is still issued and my advice is do not buy… Read Full Review

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Georgieq's Comment

Written on: 20/11/2014

If you bought through a newspaper reader offer then please pursue through that retailer and also through trading standards.

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Argyl's Comment

Written on: 11/09/2015

What about if paid with a credit card. They did take the money right away without our knowledge

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★★☆☆☆

“nice idea but the batteries render them useless ”

Written on: 02/10/2014 by cxRobb369 (1 review written)

I bought a combination of three items(leaf blower )branch lopper and hedge trimmer, all now useless because the batteries are dud I have hardly used them in under a year… Read Full Review

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★☆☆☆☆

“still waiting for a pickup”

Written on: 24/09/2014 by kenevans1 (1 review written)

Very poor customer service. I have never had a call returned. The product was delivered late. It was faulty. I have arranged 3 separate appointments for the item to be picked up. Out of pocket by over 90 quid, 4.20 on fruitless phone calls and tripping over a large useless item in my kitchen. Take care if using this company. Not sure what to do now but wont give up… Read Full Review

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Georgieq's Response to kenevans1's Review

Written on: 20/11/2014

I would be interested to know the outcome of your efforts. Please place a comment.

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★☆☆☆☆

“Eckman Battery Operated hedge trimmer”

Written on: 18/09/2014 by 228Castro (1 review written)

Bought hedge trimmer last year had 2 replacement batteries neither last for more than a minute. Complained to customer services who were no help at all just kept repeating we are a new company your warrantee is no longer valid then asked to speak to a manager was told he is on another call I asked for a call back from a manager but was told we do not have your details as we are a new company. The hedge trimmer is Eckman so if the company it was bought from is no longer trading the… Read Full Review

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★☆☆☆☆

“good idea but batteries useless”

Written on: 11/09/2014

I bought a three in one selection less than a year ago a leaf blower a long reach saw a hedge trimmer all ideal pieces of equiptment,but useless without batteries the batteries do not hold a charge for more than 2 minutes… Read Full Review

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★☆☆☆☆

“Battery useless”

Written on: 31/07/2014 by 202Brady (1 review written)

It is an excellent gadget and the 1st time I used it battery lasted about 20 minutes. I was happy with that. From then onwards the battery is useless. It has gone from 3 minutes to a matter of seconds. No one has a spare battery and although I like the machine it is no good without a battery… Read Full Review

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★☆☆☆☆

“eckman 4 in 1 petrol hedge trimmer”

Written on: 31/07/2014 by Hanleyrs356 (1 review written)

bought this through newspaper ad,as have others.absolute rubbish piece of cheap equipment.temperamental at starting would advise not to buy.spare parts are not available or product is discontinued,i think this is their way of dodging what they know is a rubbish piece of kit.DONT BUY… Read Full Review

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★☆☆☆☆

“Very poor quality”

Written on: 25/06/2014 by tarholm (1 review written)

Bought this trough a newspaper ad in February 2014 4 months later the locking nuts (2) won't tighten to keep it extended,phoned company that supplied it (mysmartbuy.com) now in liquidation I was told so I phone deck an and they wanted me to purchase the pieces, I suggested they should supply under 1 year warranty, said they would contact me within 24 hours, so 3 days later they haven't ,I don't think they are interested in keeping their customers happy or keeping there end of the bargain, so it… Read Full Review

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★☆☆☆☆

“Useless batteries”

Written on: 25/10/2013

I've got the long reach hedge trimmer with extension pole, chainsaw attachment and two spare batteries. The chainsaw just bounces off things without cutting them and the hedge trimmer is top heavy on full extension and difficult to handle, although it works reasonably well with a shorter length. After one season's use both batteries only work for about three minutes and to replace them would cost more than was originally paid for the equipment, if the supplier had any in stock, which they… Read Full Review

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