BathEmpire Reviews - www.bathempire.com

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★★★☆☆
2.7 / 5
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Latest Reviews

★☆☆☆☆

“Worst order ever”

Written on: 16/04/2014 by GinaCrowley (1 review written)

Put in a simple order,promised 2-6 days delivery. 3 weeks and 4 sets of plumbers later still no bathroom items! I don't think they have a clue what they're doing. Never seen anything like it. Don't risk it!… Read Full Review

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★★☆☆☆

“POOR CUSTOMER SERVICE”

Written on: 13/04/2014

I placed an order for a vanity unit and radiator on 11th March. Goods arrived promptly. Thereafter things went downhill. Radiator was okay. Vanity unit ordered using dimensions on Bath Empires website which were incorrect. The vanity unit was much larger than advertised. After numerous phone calls to customer services Bath Empire admitted to advertising the incorrect dimensions on their website. More phone calls, nobody rang back when they said they were going to. A collection was at… Read Full Review

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★★☆☆☆

“Disapponting delivery service, Why paying extra?”

Written on: 03/02/2014

I have ordered from BathEmpire as the offered a next day delivery Service (paying extra) and I needed a shower tray very urgently. I have placed an order on Thursday afternoon, to get my order on Monday, I was sent an email confirming the all the item were delivered on Friday, but it was a lie! The had just sent the shower waste and not the tray and the door I urgently needed! I called them on Monday, the delivery day and they confirmed my parcels were still at their warehouse. Unbelievable! I… Read Full Review

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★☆☆☆☆

“Terrible after sales-still waiting for refund”

Written on: 02/01/2014

I purchased a bath in early November, on delivery the bath was damaged. I asked for an exchange but it was out of stock. I was given one date and then a later date, the bath was still out of stock. So I cancelled the order and asked for a refund and asked and asked and asked...numerous emails later I still haven't received the refund. Several times they promise the refund has been processed..they are liars!! I am still waiting for my money… Read Full Review

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★☆☆☆☆

“Incomplete delivery”

Written on: 17/11/2013

I have used bath empire before and it was uneventful. I ordered a number of radiators a few weeks ago with delivery confirmed. When they arrived it was an incomplete delivery and the start of my problems. Even though I had paid additional for a weekend delivery I had to argue for a refund. One radiator was confirmed for delivery a week later. It didn't turn up. I was informed that it wasn't bath empires problem but the delivery company. After a series of unhelpful people, non returned phone… Read Full Review

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★☆☆☆☆

“Not the greatest experience so far!”

Written on: 04/11/2013 by HollyJames (1 review written)

Its a bit of a long story but currently I am in a situation where 20 days after making two orders Bath Empire have taken my money twice and only returned this after several phone calls and emails.They have apologised for this! It took them 2 weeks just to tell me they had rejected one of my orders and it was not on the way at all. The delivery should have taken 2-5 days. I still have no bathroom suit, I have only received some shower accessories! It even took them 2 weeks to tell me the shower… Read Full Review

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★☆☆☆☆

“BAD QUALITY PRODUCT and BAD CUSTOMER SERVICES”

Written on: 28/10/2013 by Raza123 (1 review written)

As soon as I received my mixer taps from bath empire, I realised that the cold lever was stronger to move than the hot. I thought nothing of it and let the plumber install the TAP. Big mistake the mixer water tap has stop working and the handles of the TAP have died. I have contacted bath empire and they are sending me around in circles, just asking ridiculous questions. AVOID THIS COMPANY!!!!!!!!… Read Full Review

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★★★★★

“Exellent products and service”

Written on: 27/10/2013

I'm leaving this review because I'm absolutely delighted with the quality of and look of my new bathroom. It was fitted 2 days ago after arriving on time a day earlier. The quality and finish is exceptional. it looks amazing. I can't say too much about the service as I had no reason to contact them. I've noticed since we placed our order there has been a few poor ratings but I can't see any reason to complain. I would definitely recommend bathempire… Read Full Review

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★☆☆☆☆

“Wrong products, accept no responsibility = Avoid ”

Written on: 25/10/2013 by Irrelevantrelevance (1 review written)

Ordered two straight thermostatic electric radiators via eBay from this company and was sent one curved and one straight. This was only discovered once we turned up at our customer's property but, not wanting to be delayed any further agreed to accept the curved version on agreeing a discounted price. However, we then discovered that not only was one radiator wrong but they hadn't sent the thermostat's which we expected to be in the packaging. It took iBath 3 days to respond to my email as… Read Full Review

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★★★★★

“Perfect, on time and great quality”

Written on: 24/10/2013 by supsimon (2 reviews written)

Ordered a full bathroom suite, Arrived next day as requested. Amazing as I ordered so late. Really happy with the quality of the products and my wife. Now to get the plumber in and get going. … Read Full Review

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★☆☆☆☆

“Took money then said they were not sending the goods”

Written on: 19/09/2013 by 1234321ss (1 review written)

*DO NOT DEAL WITH THIS COMPANY* took money, order went through then said they had to cancel the order due to it being delivered to an "at risk address" immediately called bank and card company. Never heard of this plus they had already taken payment. Took a day of calling around. Impacted on the building project as needed to order from elsewere. obviously this company has major issues with its financial systems… Read Full Review

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★★☆☆☆

“No Invoice or instructions”

Written on: 09/09/2013

Having rang this company several times with various issues, I am still no further on, It has held up the work being carried out on my bathroom. I have never received an Invoice for my order. Then when I received the power shower there wasn't any instructions for the jets. Again I was promised they would be with me straight away by email, and yes you have guessed still no response. The customer service is atrocious , after sales service is none existent, I definitely would not recommend this… Read Full Review

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★☆☆☆☆

“sell taps that it is a criminakl offence to fix”

Written on: 06/09/2013

The mixer taps I purchased were a criminal offence to fix and use according to Thames Water. From Bathempire" this stage I would also like to confirm that from the listings it does not advise that our mixers have a WRAS certificate. Also that it is not illegal for ourselves to sell a product that has not got a WRAS certificate. It is the responsibility of the person fitting the product to check that it has the certificate required for the to satisfy all legal requirements."… Read Full Review

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★☆☆☆☆

“Poor quality ”

Written on: 14/06/2013 by Kashifsamin (1 review written)

I was very excited when initially bought a tap and shower mixer but after a few months of use the cold taps stopped working and despite repeated contact with the costumer service they kept saying they are looking into the matter. Eventually they sent me the spares for the taps instead of replacing the taps. How was I going to get the spares changed in a tap. Looking back at it I ended up spending more on the bath empire taps with substandard quality rather than buying from a reputed store… Read Full Review

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★☆☆☆☆

“Simply awful avoid at all costs”

Written on: 20/05/2013 by Russell42 (1 review written)

Ordered a shower tray for next day delivery for which i paid a premium price, next day no tray, following day no tray... spoke to customer servic supervisor, very appologetic says that courier messed up and it would be another two days , i told her no good to me as i had already paid for two abortive visits for fitters, told t first that they would refund the next day delivery charge,, they havent yet.. then told that they would credit whole amount and i could keep the tray... still no credit… Read Full Review

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★☆☆☆☆

“Do not recommend this company to anyone!”

Written on: 03/04/2013

I would not recommend this company to anyone. Spent over £1000 on a bathroom suite and several items were received damaged. I contacted after sales to arrange replacements and were very slow to get back to me. Wanted to exchange a shower tray and was sent a form to fill in and arranged for another to be delivered. Almost a week later no replacement was received so another email later and they told me I had to arrange to send the incorrect one back. Something which I could have been told a week… Read Full Review

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★★★★★

“Don't be fooled by other offers”

Written on: 07/02/2013 by warren9golf (1 review written)

Don't be fooled by offers from organisations such as The Bath Store who claim they will not be beaten on price. Bath Empire beat them hands down on price and quality. I ordered an 'L' shaped bathroom suite and two cloakroom suites which arrived as planned. The quality of the bath for example is 1st class. There is no movement at all when stood showering in it unlike some that dip in the middle. The taps although not brilliant are of good quality as are the other fittings. I was particularly… Read Full Review

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★☆☆☆☆

“Rain Water has More Power!”

Written on: 02/07/2012

Bought a concealed thermostatic shower kit from Bath Empire. Not easy to install as each item had to be set into the wall at a different depth however with perseverance looked great - until we switched it on! First thing we noticed was that the LEDs did not illuminate but the shower still functioned. Having then tried the shower we noticed that the pressure was extremely poor despite all the assurances on their website about 3/4 inch feed etc. We then emailed Bath Empire and they were… Read Full Review

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★★★★☆

“Great customer service upon collection”

Written on: 05/04/2012

I ordered a few items from the website and was pleased with the ease of the website however the products lacked the quality they stated! However the silver lining came from the excellent customer Service shown from the young gentleman in the warehouse who was very friendly and took the heavy items to my car and made sure all my problems were resolved an even gave me great installation advice! Top service!! R Levis… Read Full Review

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★★★★★

“As expected, very happy, instructions could be better”

Written on: 27/03/2012 by Geezer1234 (1 review written)

Ordered a shower enclosure and shower. Found the site easy to use and ordered shower enclosure with a shower to match. Arrived on time and quality of the products was fantastic, better than expected. Instructions were functional but could have been better. Overall a very happy customer… Read Full Review

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