Written on: 17/11/2013
I have used bath empire before and it was uneventful. I ordered a number of radiators a few weeks ago with delivery confirmed. When they arrived it was an incomplete delivery and the start of my problems. Even though I had paid additional for a weekend delivery I had to argue for a refund. One radiator was confirmed for delivery a week later. It didn't turn up. I was informed that it wasn't bath empires problem but the delivery company. After a series of unhelpful people, non returned phone... (read more)
Written on: 04/11/2013 by HollyJames
Its a bit of a long story but currently I am in a situation where 20 days after making two orders Bath Empire have taken my money twice and only returned this after several phone calls and emails.They have apologised for this! It took them 2 weeks just to tell me they had rejected one of my orders and it was not on the way at all. The delivery should have taken 2-5 days. I still have no bathroom suit, I have only received some shower accessories! It even took them 2 weeks to tell me the... (read more)
Written on: 28/10/2013 by Raza123 (1 review written)
As soon as I received my mixer taps from bath empire, I realised that the cold lever was stronger to move than the hot. I thought nothing of it and let the plumber install the TAP. Big mistake the mixer water tap has stop working and the handles of the TAP have died. I have contacted bath empire and they are sending me around in circles, just asking ridiculous questions. AVOID THIS COMPANY!!!!!!!! (read more)
Written on: 27/10/2013
I'm leaving this review because I'm absolutely delighted with the quality of and look of my new bathroom. It was fitted 2 days ago after arriving on time a day earlier. The quality and finish is exceptional. it looks amazing. I can't say too much about the service as I had no reason to contact them. I've noticed since we placed our order there has been a few poor ratings but I can't see any reason to complain. I would definitely recommend bathempire (read more)
Written on: 25/10/2013 by Irrelevantrelevance (1 review written)
Ordered two straight thermostatic electric radiators via eBay from this company and was sent one curved and one straight. This was only discovered once we turned up at our customer's property but, not wanting to be delayed any further agreed to accept the curved version on agreeing a discounted price. However, we then discovered that not only was one radiator wrong but they hadn't sent the thermostat's which we expected to be in the packaging. It took iBath 3 days to respond to my email... (read more)
Written on: 19/09/2013 by 1234321ss
*DO NOT DEAL WITH THIS COMPANY* took money, order went through then said they had to cancel the order due to it being delivered to an "at risk address" immediately called bank and card company. Never heard of this plus they had already taken payment. Took a day of calling around. Impacted on the building project as needed to order from elsewere. obviously this company has major issues with its financial systems. (read more)
Written on: 09/09/2013
Having rang this company several times with various issues, I am still no further on, It has held up the work being carried out on my bathroom. I have never received an Invoice for my order. Then when I received the power shower there wasn't any instructions for the jets. Again I was promised they would be with me straight away by email, and yes you have guessed still no response. The customer service is atrocious , after sales service is none existent, I definitely would not recommend this... (read more)
Written on: 06/09/2013
The mixer taps I purchased were a criminal offence to fix and use according to Thames Water. From Bathempire" this stage I would also like to confirm that from the listings it does not advise that our mixers have a WRAS certificate. Also that it is not illegal for ourselves to sell a product that has not got a WRAS certificate. It is the responsibility of the person fitting the product to check that it has the certificate required for the to satisfy all legal requirements." (read more)
Written on: 14/06/2013 by Kashifsamin (1 review written)
I was very excited when initially bought a tap and shower mixer but after a few months of use the cold taps stopped working and despite repeated contact with the costumer service they kept saying they are looking into the matter. Eventually they sent me the spares for the taps instead of replacing the taps. How was I going to get the spares changed in a tap. Looking back at it I ended up spending more on the bath empire taps with substandard quality rather than buying from a reputed store.... (read more)
Written on: 20/05/2013 by Russell42
Ordered a shower tray for next day delivery for which i paid a premium price, next day no tray, following day no tray... spoke to customer servic supervisor, very appologetic says that courier messed up and it would be another two days , i told her no good to me as i had already paid for two abortive visits for fitters, told t first that they would refund the next day delivery charge,, they havent yet.. then told that they would credit whole amount and i could keep the tray... still no... (read more)
Written on: 03/04/2013
I would not recommend this company to anyone. Spent over £1000 on a bathroom suite and several items were received damaged. I contacted after sales to arrange replacements and were very slow to get back to me. Wanted to exchange a shower tray and was sent a form to fill in and arranged for another to be delivered. Almost a week later no replacement was received so another email later and they told me I had to arrange to send the incorrect one back. Something which I could have been told a... (read more)
Written on: 07/02/2013 by warren9golf
Don't be fooled by offers from organisations such as The Bath Store who claim they will not be beaten on price. Bath Empire beat them hands down on price and quality. I ordered an 'L' shaped bathroom suite and two cloakroom suites which arrived as planned. The quality of the bath for example is 1st class. There is no movement at all when stood showering in it unlike some that dip in the middle. The taps although not brilliant are of good quality as are the other fittings. I was particularly... (read more)
Written on: 02/07/2012
Bought a concealed thermostatic shower kit from Bath Empire. Not easy to install as each item had to be set into the wall at a different depth however with perseverance looked great - until we switched it on! First thing we noticed was that the LEDs did not illuminate but the shower still functioned. Having then tried the shower we noticed that the pressure was extremely poor despite all the assurances on their website about 3/4 inch feed etc. We then emailed Bath Empire and they... (read more)
Written on: 05/04/2012
I ordered a few items from the website and was pleased with the ease of the website however the products lacked the quality they stated! However the silver lining came from the excellent customer Service shown from the young gentleman in the warehouse who was very friendly and took the heavy items to my car and made sure all my problems were resolved an even gave me great installation advice! Top service!! R Levis (read more)
Written on: 27/03/2012 by Geezer1234
Ordered a shower enclosure and shower. Found the site easy to use and ordered shower enclosure with a shower to match. Arrived on time and quality of the products was fantastic, better than expected. Instructions were functional but could have been better. Overall a very happy customer. (read more)
Written on: 10/03/2012 by LFC_Alexanders (1 review written)
I ordered a sink & toilet in November 2011 and was initially sent the wrong products which they explained as being down to a warehouse mix up with different manufacturers issuing the same product codes. Then it transpires they did not offer the sink anymore (despite it still being available on their website!), so I got a refund. However I waited for the toilet for which the delivery date slipped week on week. Finally it gets delivered end Jan 2012 and it is again the wrong toilet! I then... (read more)
Written on: 31/10/2011
ordered shower kit online 27th of October and paid for next day delivery and called them later on asked them delivery information and customer service team said that they will send me email about delivery and i didnt received any email and nextday i sent them a mail asking about tracing number of delivery and received a mail from bathempire saying that delivery is going to be 25th of November almost a month to wait. i am trying to cancel to order buy from somewhere else. more over very... (read more)
Written on: 30/10/2011 by starspud1 (1 review written)
Renovating a bathroom is stressful. After looking for what seemed like forever to find the right shower combination, and following the (mixed) reviews of BathEmpire i placed an order on the evening of Monday 24th October. As my only day off work is a Wednesday, I paid and extra £8.95 for next day delivery and ticked another job off the seemingly endless list. An order confirmation arrived promptly, though it didn't detail what i'd ordered or the price i'd payed which seemed a little... (read more)
Written on: 02/09/2011 by prestonea (2 reviews written)
We ordered taps and a shower and wastes from this website as were trying to do things cheaply. The postage was free over £199 which is brilliant and the price of the products was very competative. when our goods arrived (on time) we noticed it was all in fantastic order bar the shower control, the taps were perfect and a fantastic weight and quality. We contacted the company directly to say that the shower bar was all scratched and could we arrange a new one, instead of us having to send it... (read more)
Written on: 15/07/2011 by MikeSturbs
I ordered a bath and freestanding tap set, quality was bloody good and the taps are definitely heavy. I just wanted to say I was really suprised as I thought it all might be half as good as the pictures, as years of ebay have taught me, but i'm glad I tried this lot out. Genuinely happy, thanks. (read more)
Written on: 05/07/2011 by TerryUK (2 reviews written)
I ordered a shower enclosure and a towel rail, it was very late and delayed my bathroom! So I called to find out what had happened, but the phone just rings and rings and rings........... After calling every hour, for every day for a week, I gave up, nobody was actually at the end of the phone line. I decided to e-mail then and ask for a status update of my delivery, no reply after 24 hours, so I sent them another, I still haven't received a reply from them. I also sent out a tweet to... (read more)
Written on: 05/06/2011 by catherine59 (1 review written)
I ordered a shower enclosure which arrived on time and looked great. When it was installed the outer glass and the inner glass which should have connected at 90 degrees, joined at about 75 and look terrible. I sent photos to Bath empire but they say they cannot see a problem and that it is the fault of the installer. The problem is the metal joint connecting the two piece is faulty. They NEVER answer their phone and they are not responding to my emails. I would not recommend this company - I... (read more)
Written on: 17/04/2011
I ordered the tap on Sunday afternoon and it was delivered on Tuesday - as delivery was free I consider this to be an excellent service. The product was good quality and came with flexible tails and all the bits required for installation - even a box spanner that made tightening the fixing nuts very easy.
My one, small, criticism would be that the packaging was inadequate just the manufacturers box with no reinforcement. Thats the only reason I didn't give 5 stars (read more)
Written on: 03/02/2011 by Ceeci (3 reviews written)
After reading a few reviews, bathempire.com came out best of a range of providers, so I decided to order some shower screens, towel rack, shower fittings and head and a shower tray. I made a massive saving! If I had bought similar items from Bathstore, it would have been double the price!
Example: sliding door shower screens £150 with bathempire whilst £400 for cheapest in bathstore!
The small items for my shower arrived 2 days later, well packaged, by parcel force. Would have been next day... (read more)
Written on: 13/12/2010
Ordered with some trepidation after reading some reviews but very glad I did. Great value compared to bath store (£50 vs £120) who said it would take a week to get the part I needed! Delivery was one day late but considering the recent snow this was understandable. No problems with product so far so would recommend as a value for money option when shopping for the bathroom. (read more)
Written on: 10/12/2010
their site says next day delivery free- dont believe it- all it means is they will post your item 1st class.
what a load of rubbish. if they were honest, i would have paid extra for next day. now im wasting builders time and my money.
what is wrong with all these bathroom supplies. giving me a headache. (read more)
Written on: 05/11/2010
Dreadful company, STAY WELL AWAY. I placed an order late Wednesday night. Shortly after placeing this order I cancelled it realising I needed to buy a more complete set of kit. I prompltly cancelled this order, they had plenty of notice. I phoned them several times but their line is permanantly engaged. I eventually got through and was told that they had not received any emails from me, by now I had sent 2. I emediately received another email informing me that the item had been dispatched.... (read more)
Written on: 01/11/2010
Bought a Towel Radiator and vv's.Web site easy to use and delivery was
extremlly fast, customer care excellent and will recommend to friends and
use again. (read more)
Written on: 27/10/2010
I arranged delivery of shower enclosure and tray. It came a week early. I said I could not accept delivery. The driver told me I had no choice and left my goods on the street. Though pregnant I was expected to carry in the package weighing 75kg by myself. The delivery turned out to not be my order. The driver expected me to wait in for him to return then carry out the one he had delivered incorrectly and carry in my actual order. The shower tray on this delivery was broken. Another shower... (read more)
Written on: 03/09/2010
NEVER buy anything from this appalling excuse for a company. We have wasted 2.5 days staying home from work, during which they have repeatedly delivered defective products and replacements, which have arrived late. We are still waiting. And they try to blame the delivery companies. Don't waste your time and money. (read more)
Written on: 22/07/2010 by martindyer (1 review written)
Ordered 2 shower cubicles for our Guesthouse and had NOTHING but TROUBLE.!!!!! the shower doors do NOT fit the tray. the trays are to flexible not enough feet to give support so it flexes every time someone gets in pulling away from the shower door thus getting huge big water leaks all over the shower room floor, we are now stuck with these bases until the end of the season then we will have to start again ... NOT what we had planned..... (read more)
Written on: 19/07/2010
i was told to go onto bathempire.com by my neighbour when i was putting in my new en-suite. phone them up on Tuesday morning to place the order, and had them delivered by Wednesday afternoon! amazing speed! the website is easy to use and the girl on the phone was very helpful. the prices are 1/2 of what i have seen in bathstore and you can't really tell the difference! 5 star from me (read more)
Written on: 02/07/2010
Bought a towel radiator for cloackroom. Delivered to workplace - a big plus. Fault with two small lugs being broken on cap covering screws. Company very helpful and sent replacements as soon as we sent a photograph of parts. Surprised at some of the comments here as they are at odds with my experience of this firm. (read more)
Written on: 26/06/2010 by spannerzone (7 reviews written)
Superb looking website and products look the business and fast deliveyr as promised but really disapointed with the actual quality of goods recieved. It was too cheap and I should have known better! it looks and feels like the sort of thing you find in cheap holiday resorts and I suspect it's probably Eastern European made or Chinese.... no BS marks on this lot.
The shower tray is fibreglass with metal (wonky) feet and while lightweight I do wonder ho long it'll last compared to the heavy... (read more)
Written on: 17/05/2010
DONT USE THIS COMPANY THEY ARE RUDE DONT REPLY TO EMAILS - DIDNT DELIVER ON NEXT DAY SERVICE THEN DELIVERED AFTER AND WONT COLLECT AND EXPECT US TO PAY FOR GOODS TO BE RETURNED BE WARY THEY DONT MENTION THE 20.00GBP CHARGE IF YOU DONT FILL OUT RETURN FORM - AS PREVIOUS REVIEW KEEP AWAY (read more)
Written on: 04/02/2010
I re-decorated my whole bathroom and came across with bathempire, the website is user friendly and the products are very beautiful, prices are the cheapest after comparing with all the major stores, so I decided to go with Bathempire. I am very please with the customer services when I placed order over the phone, delivery was on time and the products are at a very high standard and the quality is superb!!!!! Will recommend to everyone I know and will go back to Bathempire if I want to... (read more)
Written on: 13/12/2009
Stay away,stay well away
They're probably not bad if all goes OK in the first place, BUT
try getting something corrected, such as an item that's been delivered in an unsatisfactory condition.
Customer service is appalling.
They're nice enough and answer the phone and send nice e-mails full of promises, but try to get something resolved or for anyone to actually do something, forget it.
Shop here at your own risk in my opinion, I wont be again.
BTW Bath Empire is not their real name. ????... (read more)
Written on: 11/08/2009
very nice products and prefect costomer service.hope to get more new products of bathempire. (read more)
Written on: 10/08/2009 by RolfeProductions (3 reviews written)
As a plumber I have used a lot of suppliers. As an earlier review said, BathEmpire are not brand names but the quality is good and looks more expensive than it actually is.
The taps arrived next day which is very important for me as a business. Will definately use this company again. (read more)
Written on: 05/08/2009
Bath Empire - Cheapest shower I could find on the internet and arrived next day even though
I went for cheaper delivery. Fantastic service and the shower looks brilliant A++++
Nothing I can really complain about as product is superb (read more)
Written on: 04/08/2009
Really pleased with Bath Empire. Got the shower enclosure i'd been looking for for considerable less money than i'd seen it elsewhere.
It arrived on time and it's due to be plumbed in tomorrow. Can't wait!
Recommended retailer A++++ (read more)
Written on: 04/08/2009
Bath Empire - Fast, easy, competitively priced. Bath Empire Rocks! (read more)
Written on: 09/07/2009 by roger76 (1 review written)
The item is of top quality and £30 cheaper than ARGOS who has a weeks wait before delivery. From BathEmpire the delivery was the next day which in fact was less than 24 hours. (read more)
Written on: 15/06/2009 by robw808 (7 reviews written)
Really nice products priced very competitively. I ordered a shower and a mirror cabinet from BathEmpire that arrived promptly.
They don't sell brand name goods, which i normally prefer to buy, but the quality is excellent.
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