BathEmpire Reviews - www.bathempire.com

★★☆☆☆
2.4 / 5
69
35% of users recommend this
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Latest Reviews

★☆☆☆☆

“Appalling service”

Written on: 07/05/2015 by Samsonsmum (1 review written)

I PURCHASED A SHOWER ENCLOSURE, MY PLUMBER ATTEMPTED TO ASSEMBLE IT, WITH GREAT DIFFICULTY. I CONTACTED THE COMPANY MANY, MANY TIMES, WAS PROMISED A REPLACEMENT UNIT AND PAYMENT FOR MY PLUMBER'S EXTRA TIME. I WAS TOLD A PRODUCT MANAGER WOULD CONTACT ME. NO-ONE EVER DID. IT WAS EVENTUALLY ESTABLISHED THAT THE UNIT WAS THE WRONG SIZE IN THE CORRECT PACKAGING. I RECEIVED A REFUND BUT NO FEES FOR MY PLUMBER. BY REFUNDING ME THE COMPANY ACCEPTED RESPONSIBILITY BUT WOULD NOT CONTACT ME… Read Full Review

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★★★☆☆

“Poor delivery service - Avoid!”

Written on: 29/04/2015 by YusufKirk (1 review written)

I ordered some bathroom units and hand basin from BathEmpire. The delivery was on time but the delivery driver refuses to bring my order upstairs for me as I am living in a block of flat on the second floor. He told me it was his company's policy not to bring deliveries upstairs due to the weight of the goods. He left whole pallet downstairs on my neighbour's drive way at 8:15am in the morning and left! I tried to ask him if I separate the items, can he give me a helping hand to bring them… Read Full Review

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★☆☆☆☆

“Poorly Designed Product ”

Written on: 24/02/2015 by JohnHT (1 review written)

I purchased the Sliding Door Corner shower enclosure - Finest Range You can only assemble this product if you drill a hole through the shower tray to secure the base door runner to the tray - Something their own senior production advisor said he personally would not do. You are further advised to use silicone to secure the same runner to the fixed glass panels!!… Read Full Review

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★☆☆☆☆

“terrible quality”

Written on: 20/02/2015 by Ashleyjh22 (1 review written)

I purchased a toilet and sink what was supposed to be a unit that clips together when it arrived the units were different sizes so they would not slot together as one unit. The toilet was damaged and didnt realize these problems untill the plumber came to fit,he then had to go buy me another one as he had already taken out the old one.I phoned the company and told them about my disappointment and the inconvenience this had caused and the extra cost to the plumber etc. Three months later and the… Read Full Review

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★★★★★

“Amazing Service”

Written on: 07/02/2015 by MarisaSlattery (1 review written)

Amazing prices and even better Customer Service. One of the items arrived damaged. Their CS department asked for a photo and then sent a replacement for next day delivery. The prices are very keen and they care about their customers. Recommended!… Read Full Review

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★★★☆☆

“Sale ending dishonesty”

Written on: 01/02/2015 by EricaDalton401 (1 review written)

Advised that 10% sale will end and get order in, I was in no rush but didn't want to miss out, fell for it and ordered. Was delivered promptly, will give them credit for that. On day of receiving delivery, another sale started now with 15% off. Lasted 4 days and then went back to 10% off again. Obviously these are ways of suckering you in, so don't fall for it and rush to order. Unfortunately products are not the quality of the original quoted and then reduced price. Would say is quality of… Read Full Review

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★☆☆☆☆

“Terrible - Poor Customer Service when things go wrong”

Written on: 20/01/2015 by Tessavc (1 review written)

We bought 3 Virginia electric thermostatic towel radiators, one small 650 x 400 and two medium 1000 x 450 to fit before Christmas. They arrived all with 100 watt thermostatic elements and were fitted by our electrician. Unfortunately they took over 4 hours to become lukewarm so weren't working properly. I called Bath Empire who told me this hadn't happened before but agreed to send me 2 new thermostatic elements only as the smallest one was heating up slightly better & they felt that that one… Read Full Review

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★☆☆☆☆

“No Customer Service, No Technical Expertise, No RESPECT!”

Written on: 04/01/2015 by BEEDOW (1 review written)

I wish I had read previous reviews of this company as it seems Bath Empire are very consistent in their incompetence. I ordered a concealed shower mixer which I was having trouble fitting and phoned for advice. They told me to send an email to another department which would be in contact. This never happened and for a week I was either chasing them up, being passed on to other departments or waiting for calls that never came. Finally they said they would send out a replacement, despite there… Read Full Review

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★☆☆☆☆

“Excellent Sales staff but Agressive customer service”

Written on: 15/12/2014 by RanjG (1 review written)

They say that you only know how good a company is only when things go wrong. I am remodelling my bathroom and bought most of the items from here. I spent over £750 including a back to the wall toilet. The builder fixed the toilet on the last day and when I returned from work he said that there were no fixing instructions but he thinks the fixing screws for the seat were the wrong type as he can not get to the back of the toilet to put the nut in. He and I both thought in the absence of any… Read Full Review

Otherguy's Response to RanjG's Review

Written on: 23/01/2015

An experienced installer should be competant to work out that seat supplied with that pan goes on at a certain point in the installation.

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★☆☆☆☆

“Will never use them again”

Written on: 03/12/2014

Placed an order for a shower bath on Friday Nov 21st . Paid extra for next day delivery ( Monday ) . I was told that I could expect a call from the courier in the morning with a vague time for delivery . At lunch time I hadn't heard anything so I rang the company up who looked at their system to say that It hadn't been dispatched and it was due to be a Tuesday collection . As I couldn't wait that long I cancelled my order and with an apology I was informed I would get a full refund in 5-7 days… Read Full Review

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★☆☆☆☆

“Diabolically bad! wish I had read reviews before...”

Written on: 03/12/2014 by Prince327 (1 review written)

We bought two toilet systems and sink units for a new museum's toilet, practicall every component had bits missing. Each unit should have been exac same models but were not? which strange measurements for pipes and outlets etc. been a nightmare for the plumber, so don't kid yourself that you might save a few quid… Read Full Review

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★☆☆☆☆

“Lies Lies and more Lies”

Written on: 21/11/2014 by Joel38 (1 review written)

Ordered suite from these jokers- promised delivery in 2 weeks - never arrived - rang to complain and told items were allocated to me and I would get a call the next day to arrange delivery - you guessed it no call and when I rang them I was informed items were out of stock and would be available in 4 weeks time - these guys can not be trusted - order at your peril!!!!!… Read Full Review

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★☆☆☆☆

“Careful dealing with Bath Empire”

Written on: 17/11/2014

I ordered from them and everything arrived OK, but when checking one item was faulty. So I phoned up and got returns note sent, I returned the item via Royal Mail with normal proof of posting, but no signed-for tracking. BIG Mistake! They of course claimed it never arrived and I was charged for a faulty item. So make sure that you get exactly what you want and every communication is via a traceable mechanism, I'm £60 out of pocket and no proof of the fact I received a faulty item. I've… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 28/10/2014 by Greenbass (1 review written)

Do not use this company. They sent a toilet seat which doesn't fit correctly on the toilet I purchased, and would not replace it with another. This was after I tried on numerous occasions to contact them by email and phones, all of which were either ignored of I was fobbed off. I will never deal with this company again… Read Full Review

Ranjg's Response to Greenbass's Review

Written on: 17/12/2014

This is excatly what happened to me too! Never use them again!
Should have read reviews here rather than the once in Trustpilot!

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★★★★★

“Unbeatable Service!”

Written on: 19/10/2014

Ordered a bath in May but unable to get it fitted until October. When we took it out of the packing there was a fault in the glazing. One phone call and all was sorted. They delivered a replacement the next day and collected the damaged one. Its rare to find such excellent customer service and they are highly recommended. Buy with confidence… Read Full Review

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★☆☆☆☆

“The worst on-line purchase experience ever. TERRIBLE!”

Written on: 30/09/2014 by 153Henry (1 review written)

If I could possibly put no stars I would do so. This company takes payment as soon as you order, allows you to ask for delivery to be delayed for a couple of weeks, then when you do request delivery you're told that the item- yes the item that you have paid for,so which now presumably belongs to you - is out of stock. The first bath we ordered arrived damaged, the replacement was not the same size,so no good at all and refunds take for ever to arrive. No packing was sent for us to return the… Read Full Review

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★☆☆☆☆

“If I could give them less than 1 star I would”

Written on: 29/09/2014 by Stephens71 (1 review written)

If you order pay for the next day delivery...I didn't and look what happened....11 days ago I ordered £760 worth of bathroom items. They should have been delivered last Friday but somebody "forgot" to load them...they also "forgot" to let me know so I waited for 10 hours for the delivery...after numerous phone calls I was told they couldn't deliver on Saturday because they were not in my area. They would deliver at 9am on Monday ...that was then changed to before 12 noon on Monday. I phoned… Read Full Review

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★☆☆☆☆

“cheap and there was a reason for that”

Written on: 19/09/2014 by sidebottom (1 review written)

Spent quite a lot of money but when there were problems with the quality it all went down hill. Customer service was pretty poor. Lots of promises and little action. I wouldn't risk buying from them. We had lots of disappointment. There products are not very good quality. Cheap but at a coast !… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 13/08/2014

Where to start? Trying to exchange a product with this company is impossible. They delivered the wrong bath size - supplying a 1600mm bath and 1700mm bath side, as the project had been delayed because of building complications it was out of the 14 day returns policy, naively and not fully realising my consumer rights I went to B&Q to buy another bath. The hinges to secure the toilet to the floor were missing - again I went to B&Q to buy some and finally the soft close fixings for the toilet… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 03/05/2014

My husband placed a order on line but it wouldn't go through so he called them, they said there was no order showing and they would take the order, order placed received delivery then the troubles started, they had billed my credit card twice when I called I was told no problem they would refund it and it would take 3 working days to clear. Next months credit card bill arrives and no refund only a charge from credit card company for non payment! Called back to be told some London winded story… Read Full Review

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