BathEmpire Reviews - www.bathempire.com

★★☆☆☆
2.3 / 5
78
33% of users recommend this
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Latest Reviews

★☆☆☆☆

“unacceptable ”

Written on: 05/05/2016 by 248Welch (1 review written)

Ordered a few items on this site on 03/05/2016 paid £80 for next day delivery. At 5:50pm the next day nothing arrived called the offices and received nothing but conflicting advise.  Sales staff stated the manager was on the phone as we were speaking to find out where my order was. I asked if I could speak to the manager apparently making the immense efforts on my behalf to speak to the courier, I was advised I'd get a call back before 9pm.  At 8:50pm I called the office again attempting… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 14/04/2016 by Peytonm (1 review written)

This has been possibly one my worst ever shopping experiences. My order was not delivered, when i rang up i was told it had been delivered. It took two days of me constantly phoning to get any assistance. I was pretty much accused of taking the heaters. I was told that I had to wait a further two days as they needed to interview the driver and no equipment would be replaced until then. Then finally when I phoned again the person apologised and said "sorry he wasn't having a go" but now that he… Read Full Review

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★☆☆☆☆

“Don't answer phone”

Written on: 03/04/2016 by DianaNoble (1 review written)

Totally unreliable. Make their profit keeping you on the phone, and enjoy ruining your life… Read Full Review

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★☆☆☆☆

“Faulty product/terrible customer service. Avoid at all...”

Written on: 19/03/2016

I ordered a shower screen from Bath Empire which arrived chipped. I contacted the customer service representative, who argued with me when I asked them to come and pick it up and give me a replacement, that I should dispose of the faulty screen myself. I am a single girl living on the 4th floor of a block of flats. How am I meant to dispose of it?? In the end, after much emailing and arguing, they finally sent me a replacement but I had to pay for a handyman to come and take the old one away in… Read Full Review

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★★☆☆☆

“faulty product, cost us more at the end”

Written on: 27/02/2016 by Hailiea223 (1 review written)

Toilet pan turned out to be faulty product -- water was leaking slowly. We received the replacement but we needed to pay for extra plumbing work. The product looked good and cheap but it was NOT worth to buy as it cost us more at the end. Also it was not easy to deal with customer service. Next time, we would rather go for other company even more expensive… Read Full Review

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★★★★★

“Excellent ”

Written on: 19/01/2016

I have ordered a bathroom from Bathempire recently and the service received from the sales team was second to non. I have spoke with other bathroom retailers who don't have the knowledge compared to yourselves to make this easier for myself and my wife. I will be in contact around summer ready to start my en suite. Once again thank you for the support and service I received from start to finish… Read Full Review

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★☆☆☆☆

“Shower valve constantly dripping”

Written on: 02/12/2015 by pkine (1 review written)

Whilst I have had good service from Bath Empire I am still no nearer to fixing my drip drip shower valve. It is loosing about 1 litre per day and has done from the day it was installed, and despite having replaced the flow valve it has the same problem, so not sure what happens now. I am waiting for a reply from Bath Empire but have a feeling I will have to replace the valve with a better quality one. Cheap taps and valves are a false economy!… Read Full Review

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★☆☆☆☆

“Read these reviews before being sucked in!!”

Written on: 13/11/2015 by racherama (2 reviews written)

Totally agree with most of the reviews on here. The products seem ok and not bad value - until they go wrong (which they inevitable seem to do). Their customer service is awful - no-one knows what they're doing, they have zero knowledge about their products and continually promise to call back . .and never do. I will never buy from them again. … Read Full Review

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★★★★★

“Amazing Price & Service”

Written on: 12/10/2015 by zhRees43 (1 review written)

Amazing prices and even better service. Placed order over phone with a very friendly call centre agent and then had to change delivery date via the call centre which was again handled brilliantly. Recommended… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 07/05/2015 by Samsonsmum (1 review written)

I PURCHASED A SHOWER ENCLOSURE, MY PLUMBER ATTEMPTED TO ASSEMBLE IT, WITH GREAT DIFFICULTY. I CONTACTED THE COMPANY MANY, MANY TIMES, WAS PROMISED A REPLACEMENT UNIT AND PAYMENT FOR MY PLUMBER'S EXTRA TIME. I WAS TOLD A PRODUCT MANAGER WOULD CONTACT ME. NO-ONE EVER DID. IT WAS EVENTUALLY ESTABLISHED THAT THE UNIT WAS THE WRONG SIZE IN THE CORRECT PACKAGING. I RECEIVED A REFUND BUT NO FEES FOR MY PLUMBER. BY REFUNDING ME THE COMPANY ACCEPTED RESPONSIBILITY BUT WOULD NOT CONTACT ME… Read Full Review

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★★★☆☆

“Poor delivery service - Avoid!”

Written on: 29/04/2015 by YusufKirk (1 review written)

I ordered some bathroom units and hand basin from BathEmpire. The delivery was on time but the delivery driver refuses to bring my order upstairs for me as I am living in a block of flat on the second floor. He told me it was his company's policy not to bring deliveries upstairs due to the weight of the goods. He left whole pallet downstairs on my neighbour's drive way at 8:15am in the morning and left! I tried to ask him if I separate the items, can he give me a helping hand to bring them… Read Full Review

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★☆☆☆☆

“Poorly Designed Product ”

Written on: 24/02/2015 by JohnHT (1 review written)

I purchased the Sliding Door Corner shower enclosure - Finest Range You can only assemble this product if you drill a hole through the shower tray to secure the base door runner to the tray - Something their own senior production advisor said he personally would not do. You are further advised to use silicone to secure the same runner to the fixed glass panels!!… Read Full Review

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★☆☆☆☆

“terrible quality”

Written on: 20/02/2015 by Ashleyjh22 (1 review written)

I purchased a toilet and sink what was supposed to be a unit that clips together when it arrived the units were different sizes so they would not slot together as one unit. The toilet was damaged and didnt realize these problems untill the plumber came to fit,he then had to go buy me another one as he had already taken out the old one.I phoned the company and told them about my disappointment and the inconvenience this had caused and the extra cost to the plumber etc. Three months later and the… Read Full Review

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★★★★★

“Amazing Service”

Written on: 07/02/2015 by MarisaSlattery (1 review written)

Amazing prices and even better Customer Service. One of the items arrived damaged. Their CS department asked for a photo and then sent a replacement for next day delivery. The prices are very keen and they care about their customers. Recommended!… Read Full Review

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★★★☆☆

“Sale ending dishonesty”

Written on: 01/02/2015 by EricaDalton401 (1 review written)

Advised that 10% sale will end and get order in, I was in no rush but didn't want to miss out, fell for it and ordered. Was delivered promptly, will give them credit for that. On day of receiving delivery, another sale started now with 15% off. Lasted 4 days and then went back to 10% off again. Obviously these are ways of suckering you in, so don't fall for it and rush to order. Unfortunately products are not the quality of the original quoted and then reduced price. Would say is quality of… Read Full Review

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★☆☆☆☆

“Terrible - Poor Customer Service when things go wrong”

Written on: 20/01/2015 by Tessavc (1 review written)

We bought 3 Virginia electric thermostatic towel radiators, one small 650 x 400 and two medium 1000 x 450 to fit before Christmas. They arrived all with 100 watt thermostatic elements and were fitted by our electrician. Unfortunately they took over 4 hours to become lukewarm so weren't working properly. I called Bath Empire who told me this hadn't happened before but agreed to send me 2 new thermostatic elements only as the smallest one was heating up slightly better & they felt that that one… Read Full Review

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★☆☆☆☆

“No Customer Service, No Technical Expertise, No RESPECT!”

Written on: 04/01/2015 by BEEDOW (1 review written)

I wish I had read previous reviews of this company as it seems Bath Empire are very consistent in their incompetence. I ordered a concealed shower mixer which I was having trouble fitting and phoned for advice. They told me to send an email to another department which would be in contact. This never happened and for a week I was either chasing them up, being passed on to other departments or waiting for calls that never came. Finally they said they would send out a replacement, despite there… Read Full Review

Racherama's Response to BEEDOW's Review

Written on: 13/11/2015

Totally agree-- had exactly the same experience and it's taken me numerous phone calls and emails - and STILL not sorted out. All because the 'after sales' team have no idea about their products. Terrible service!

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Racherama's Response to BEEDOW's Review

Written on: 13/11/2015

Totally agree-- had exactly the same experience and it's taken me numerous phone calls and emails - and STILL not sorted out. All because the 'after sales' team have no idea about their products. Terrible service!

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★☆☆☆☆

“Excellent Sales staff but Agressive customer service”

Written on: 15/12/2014 by RanjG (1 review written)

They say that you only know how good a company is only when things go wrong. I am remodelling my bathroom and bought most of the items from here. I spent over £750 including a back to the wall toilet. The builder fixed the toilet on the last day and when I returned from work he said that there were no fixing instructions but he thinks the fixing screws for the seat were the wrong type as he can not get to the back of the toilet to put the nut in. He and I both thought in the absence of any… Read Full Review

Otherguy's Response to RanjG's Review

Written on: 23/01/2015

An experienced installer should be competant to work out that seat supplied with that pan goes on at a certain point in the installation.

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★☆☆☆☆

“Will never use them again”

Written on: 03/12/2014

Placed an order for a shower bath on Friday Nov 21st . Paid extra for next day delivery ( Monday ) . I was told that I could expect a call from the courier in the morning with a vague time for delivery . At lunch time I hadn't heard anything so I rang the company up who looked at their system to say that It hadn't been dispatched and it was due to be a Tuesday collection . As I couldn't wait that long I cancelled my order and with an apology I was informed I would get a full refund in 5-7 days… Read Full Review

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★☆☆☆☆

“Diabolically bad! wish I had read reviews before...”

Written on: 03/12/2014 by Prince327 (1 review written)

We bought two toilet systems and sink units for a new museum's toilet, practicall every component had bits missing. Each unit should have been exac same models but were not? which strange measurements for pipes and outlets etc. been a nightmare for the plumber, so don't kid yourself that you might save a few quid… Read Full Review

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