Explore Worldwide Reviews

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1.8 stars
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Average Ratings for Explore Worldwide

  • Customer Service2 stars
  • Value for Money1.8 stars
  • Overall rating1.8 stars

 

10 Reviews For Explore Worldwide

  • Guest 30th Sep 2009

    Reviewer rating: 1 stars


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    God knows what the Explore Worldwide holiday will be like, but the lead-up has been abominable. Three days before departure, with quite a large amount of our money happily lodged in their account, Explore Worldwide informed us that we would have to pay extra for flights and hotels. We protested forcefully. They, effectively, shrugged and said that the contract started when they said it did, the fact that they had several thousand quid of ours was irrelevant, and they were repudiating any arrangements. As we have booked respite care for my mother, cat-sitters etc, we had no option but to eat crow and accept whatever they chuck at us. The kind of hotels we had asked, which appeared in our intinerary and which we thought we had paid for, have vanished. Instead of small, characterful hotels, we are booked into more expensive international chains. To take the biscuit, today - with 48 hours before departure - we have been asked to book our own flights. I'm sure everything they've done is in their small print, but to behave in this shoddy way while selling "responsible tourism" strikes me as hypocritical. I've given them one star only because you do not have the no-star rating they deserve.

  • matoks 4th Feb 2009

    Reviewer rating: 1.5 stars


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    I booked a trip with Explore Worldwide (explore.co.uk). They said that, as a Canadian resident, I had to pay in Canadian dollars so I did so. I later discovered that the Canadian dollar price was 22% higher than the translated sterling price. I checked their booking conditions and found that the exchange rates had been locked in on August 27, 2008 (it was now Feb 09). Fair enough - except that the Canadian dollar price they quoted was $4,420 and the August 27 exchange rate price would have b ...
  • Guest 20th Jan 2009

    Reviewer rating: 4 stars


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    Explore Worldwide have excellent itineraries and good balance with both an English speaking tour leader for the entire trip combined with local in-country (English speaking). I had taken 3 Explore Worldwide trips (2000, 2002, 2004) that went off without a hitch, but my last attempt in 2008 was canceled because of insufficient bookings. I was rather frustrated because I had quite a bit of flexibility in the dates when I booked and I asked Adventure Center/Explore to suggest the best time. Their ...
  • speccy 8th Jul 2008

    Reviewer rating: 0.5 stars


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    Having booked the holiday to Northern Cyprus in April, (the holiday was due in September 08), I checked in June to see how full the tour was only to discover the price had been reduced by 10% due to a "summer sale", this meant over a £50 reduction on the price early bookers had paid. I complained but was told that the offer was not retrospective to early bookers. I was so disappointed that I cancelled the holiday. So be warned if you book early you may pay more.
  • dayglo 26th Jun 2008

    Reviewer rating: 0 stars


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    I booked a holiday with Explore in April 2008. The holiday was due to take place in September 2008. In June I looked to see if the holiday was full only to find that the price had been reduced by 10%, a saving of over £50 on the price I had paid. When I queried this I was told it was a "Summer sale" and people who had already booked were not eligible. I was so disgusted with their attitude that I have cancelled my holiday with them. Most companies encourage early booking but Explore just t ...
  • redprawn 4th Aug 2007

    Reviewer rating: 2 stars


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    My first bad holiday with Explore after 6 or 7 superb ones. The leader just wasn't right for this trip.

    Whose fault that was I don't know but it is outrageous that someone can act as a professional leader in wilderness walking, much like that in Northern Scotland or the Cairngorms, without qualifications or experience. It needs at least someone who has used a map and compass for real on the hill.

    When I was walking in Egypt with Explore the guide told us of all the European exams he was ...
  • Sammysj 11th Mar 2007

    Reviewer rating: 0 stars


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    Having wanted to go to Bolivia for years, I thought I had found the perfect trip with Explore. I booked back in January only to be told yesterday that the trip was cancelled, when I called I was told it was because there were not enough people booked on the trip. I was devastated and now have much less time to try to arrange something for those same dates. As Sneddona says in their review, the small print covers them for this but had I known it was a real possibility at such an early stage, I wo ...
  • adeosoba Rank: Corporal 29th Mar 2006

    Reviewer rating: 4 stars


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    I have been away with Explore Worldwide 10 plus time. I do a bit of solo travel as well. The tour leaders are great and I have only been disappointed once. The tour leader left us with a mate in Peru and went to Bolivia.
    They really keep you moving and go the extra mile to make sure that the holiday is good.
    As mentioned, I have had two trips cancelled within 7 weeks of departure. They always have others to go on but this can be a headache.
    They do take 5% of the price to ease the ache.

    Ho ...
  • sneddona 26th Jul 2004

    Reviewer rating: 0 stars


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    Unfortunately, after I had booked a tour with Explore Worldwide, and at considerable expense made other arrangements to co-incide with the trip, they cancelled the departure. Of course their small print covers them - however, I would recommend anyone who needs to depart on specific dates to think twice about booking with explore.

    They have a policy of 'consolidation' which basically means advertising a lot of departures, then cancelling some to ensure tours are full thus maximising their pro ...
  • ziren79. Rank: Lance Corporal 30th Aug 2002

    Reviewer rating: 5 stars


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    I recently returned from 10 days in Egypt 2002 with Explore Worldwide. It was a small-group adventure holiday, beginning in Cairo then travelling to Luxor and spending 7 nights aboard a small boat cruising along the Nile. I went alone, and it was my first holiday of this type so I wasn't sure what to expect, but I found others were in a similar situation, and everyone in the group quickly became friends!

    Every single aspect of the trip impressed me. The organisation was superb - well-planned ...