Benz Travel Reviews

★★★★☆
3.8 / 5
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Benz Travel

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Latest Reviews

★☆☆☆☆

“Pressurised Sales and Unsympathetic!”

Written on: 13/09/2014 by Desai20 (1 review written)

We were in search of emergency flights to Toronto as grandma was doing poorly. Came across Benz Travel and they were able to find us direct flights for a decent price compared to other websites and agents. I wanted to search more but was told I had to buy now as only few seats left and they are live prices. Was told to pay £100 deposit to secure tickets as we were unsure about dates as may have wanted to travel earlier. Day after was told to pay remaining amount. So we paid. Day after was… Read Full Review

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★☆☆☆☆

“Terrible company... never ever take any ticket from...”

Written on: 11/09/2014 by sjacob58944 (1 review written)

Terrible company... never ever take any ticket from them. They are really pathetic and awful. Their service is appalling. I booked a ticket in April and I cancelled it in July about two months before my journey. They still have not paid my money back. I have been calling them every single day and they refunded some amount but for the rest of the amount I have been calling for weeks...still no refund credited in my account. I'm really fed up of calling them. Someone has been answering the calls… Read Full Review

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★★★★★

“best so far”

Written on: 05/09/2014 by ouTerry28 (1 review written)

These guys are great have been using them over a year now!was abit unsure at the begining but they have defeated my doubts over and over again. I will def recommend to a friend… Read Full Review

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★★★★★

“good service.”

Written on: 22/08/2014 by markfleet (1 review written)

The advisor has very been very helpful and provided us with a very competitive price for our flights.Will definitely be using benz travel again… Read Full Review

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★☆☆☆☆

“pressure selling”

Written on: 18/08/2014 by yiFranklin260 (1 review written)

poor after sales customer service… Read Full Review

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★★★★★

“Excellent Service”

Written on: 14/08/2014 by AlaynaRoberts (1 review written)

I am pleased to say i was totally satisfied with the booking. Excellent customer care. I would definately recommend Benz travels… Read Full Review

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★☆☆☆☆

“GOOD PRICE BUT POOR CUSTOMER SERVICE”

Written on: 03/08/2014 by martinmcgovern2006 (1 review written)

I booked flights to Orlando for my family and Benz Travel offered good and competitive price, however kept trying to persuade me to use Luthansa instead of United airlines which I explained I didn't want. I agreed a price and completed booking, providing payment in full. 2 weeks later I had not received my e-tickets and confirmation despite chasing it up. I was advised that they were unable to issue tickets due to system error and would have to cancel and book again, paying the increased fare… Read Full Review

Desai20's Response to martinmcgovern2006's Review

Written on: 13/09/2014

Omg they have done the same to us. We had to cancel flights due to a death in the family and they had no interest in helping us at all. The airline itself could provide bereavement refund but this dodgy travel agent could not. They stopped replying to my emails too and Mark who I was dealing with was so unhelpful and unsympathetic! They were quick to cancel the tickets so they could probably sell the tickets on and get double the amount on them but did not want to help us at all to get some sort of compensation for us cancelling our tickets due to a death. They were also quick in pressuring us to buy the tickets! DO NOT RECOMMEND AT ALL!!

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★★★★☆

“Benz travels helped me find the best flight rates with...”

Written on: 02/08/2014 by ErickDonahue26 (1 review written)

Benz travels helped me find the best flight rates with in just one call and it was quite easy to get the whole booking completed for my last journey… Read Full Review

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★★★★★

“Thailand flights booking”

Written on: 31/07/2014 by TurnerSherwood (1 review written)

We booked both international and internal flights to Thailand through Benz Travel. The agent we spoke to was helpful and informative. He  also looked to help us with Hotel bookings, but we decided to do this ourselves. The service received and the value was excellent and we would look to use Benz again… Read Full Review

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★★★★★

“The staff are very helpful and very patient .”

Written on: 31/07/2014 by Fabian46 (1 review written)

The staff are very helpful and very patient… Read Full Review

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★★★★☆

“Got there eventually”

Written on: 26/07/2014 by DevanBuchanan1993 (1 review written)

The advisor very patient and professional but the process is slow...time taken to get the ticket was timely. She stayed on until it was done even though her shift was finish. Yet yo get the prices advertised before giving details of when you want to fly… Read Full Review

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★★★★☆

“very good service and communication ”

Written on: 18/07/2014 by Jaelynd71 (1 review written)

very good service and communication… Read Full Review

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★★★★★

“wanderful”

Written on: 17/07/2014 by McDowell342 (1 review written)

very friendly I definitely recommended all my friends and family. … Read Full Review

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★★★★★

“Best Flight for the family”

Written on: 09/07/2014 by Collinsap426 (1 review written)

From I have been dealing with Benz Travel, this company has dealt with all the problem I have been having. The agencies have been very helpful excellent service rapid response. Have recommended my sister to this agency were very helpful and manage to get her on the same flight. I would recommend them to any one. … Read Full Review

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★☆☆☆☆

“let me down”

Written on: 03/07/2014 by tommyok (1 review written)

i booked flights with this company and did not recive my e ticket until after my flight had gone so i was unable to travel have been told i will get a refund but less 35 pounds not happy will be taking this up with atoll … Read Full Review

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★★★★☆

“very good service”

Written on: 30/06/2014 by 385Keating (1 review written)

The advisor was really helpful and efficient in finding and booking our flight tickets to manila. The only thing that should be more clearer on it was the baggage allowance allowed cause when i was told 30k, I thought that excludes the hand carry but later found that was altogether with check-in luggage and hand carry bag. Moreover, I am very please with the service and friendliness of him… Read Full Review

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★★★★★

“Overall positive experience”

Written on: 30/06/2014 by 1981Erickson (1 review written)

Was helpful and patient, explored various options. Very polite… Read Full Review

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★★★★★

“My flight booking experience with Benz was amazing. I...”

Written on: 26/06/2014 by JaylanParsons163 (1 review written)

My flight booking experience with Benz was amazing. I got the best flights at very good price. They took a small deposit to hold the reservation and they kept their promise. Customer service was brilliant as they responded to my calls and dealt with my queries promptly. They are very professional and patient. They absolutely know what they are doing and have a very good pool for better flights at reasonable prices. I will use them again and will definitely recommend them… Read Full Review

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★★★★★

“Great”

Written on: 26/06/2014

They were very helpful with booking my flights it was very quick and easy service would use again… Read Full Review

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★★★★★

“from start to finish of the booking with the agent i...”

Written on: 21/06/2014 by martinburch (1 review written)

from start to finish of the booking with the agent i was always made to feel very important. The agent was very clear and concise and did his best to make sure that i understood everything fully. It was a pleasure booking with the company and i will surely recommend you to any friends of mine. the agent looked for quite some time to find exactly the flight we required and was very patient with us. He was a credit to your company. regards martin burch… Read Full Review

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