Optyk Rozmus Contact Lenses Reviews - www.optykrozmus.co.uk

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★★★★☆
4.1 / 5
52
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Optyk Rozmus Contact Lenses www.optykrozmus.co.uk

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Latest Reviews

★★★☆☆

“Been Shopping Here Since 2009 But...”

Written on: 01/02/2016 by dfSandoval24 (1 review written)

It's becoming a bit of drag to be honest. Everytime I do buy by lenses here I remind myself that next time I shall look elsewhere first and then never do. The prices are no longer anywhere near as competitive (ie CHEAP) as they once were, the dispatch times get slower (I could probably walk to Poland faster) and the payment systems ...the less said the better but I have spent an hour on hold for my bank's Customer Disservice this weekend already. BRING BACK PAYPAL! NB rating for last pack of… Read Full Review

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★☆☆☆☆

“Isnt here yet”

Written on: 28/12/2015 by 225Castro (1 review written)

I had order my contacts December 16 they said it will take 3-6 and today its now december 28 and no contacts arrived yet I need those contacts asap!… Read Full Review

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★★★★★

“Excellent products and customer service highly recommended”

Written on: 20/12/2015

I have been doing business with Optyk Rozmus for years, and the products are always perfect, I've never had a problem, and any questions that I have are immediately answered professionally and knowledgeably! I have recommended this site to friends, who are now also going to be permanently using Optyk Rozmus. Keep up the great work, and thank you!… Read Full Review

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★★★★☆

“payment issues, good customer service”

Written on: 08/11/2015 by Emmadb (1 review written)

I happened to have stumbled onto the site by accident and found myself falling in love with the contacts on offer and most importantly the price! So I went to check if I could actually pay for a pair. No paypal accepted was quite a bummer for someone who doesn't own a credit card, however I do own a card which has maestro written on top of it and the site clearly proclaims that it will accept that. You can imagine how upset I was when I found out that for whatever reason it doesn't work. So… Read Full Review

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★★☆☆☆

“pot luck on delivery”

Written on: 06/11/2015 by ofFoley1994 (1 review written)

I like the product but delivery is so hit and miss with this company, sometimes its fast, other times its 1-2 weeks which would be ok for something you don't really need but for contacts is a no no. Customer service are blunt and detached when I complained firstly about discount codes not workin (apparently these had unexplained and short lived expiry dates) and again on 8th workin day and still no lenses was told deliveries just a guideline, be patient they will arrive. Service too sporadic… Read Full Review

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Customer Services's Comment

Written on: 09/11/2015

Dear Customer
We are very sorry that you are unhappy with our services. We are based in Poland and unfortunately shipping overseas is associated with customs checks in our case. Our parcels leave our country very quickly, but sometimes get held for customs checks and that makes the whole process longer. Right before Halloween the mail traffic is almost as heavy as before Christmas and we as a company are much busier as well, which sometimes causes delays in orders being shipped. We sincerely apologize for that. As for our customer service, we do our best to constantly improve it, so your input is valuable information for us. We're very sorry for not meeting your expectations on those grounds.
Kind regards
Customer Service

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★★★★★

“Great Customer Service !!”

Written on: 27/10/2015

I ordered my red devil prescription contacts on wednesday and they arrived today. I am so happy with the colour but most importantly the customer service i received. My questions were answered within 2-5 minutes via email as i needed a tracking number and had a few questions. I also accidentally removed my items from the basket once i had bought them but i was informed straight away. It was then sorted within minutes. A special mention to Agata Burkat who was so helpful and made the process… Read Full Review

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★★☆☆☆

“Still Havent Gotten Contacts”

Written on: 22/10/2015 by emmahoary (1 review written)

I have not revived my contacts yet, I purchased them October 3rd. They were dispatched on the 5th. It is not October 22nd, and I still have not revived my contacts. I am getting more and more frustrated as I see reviews about how its been less or at two weeks. It is now 16 days into the purchase and still have not gotten them. The tracking website tells me my package is pretty much no where to be found. I would really like to know where the package has gone and or when it will get here. I… Read Full Review

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Customer Services's Response to emmahoary's Review

Written on: 02/11/2015

Hi,
We're very sorry that you had to wait so long for your contact lenses. Unfortunately the only shipping option that we can offer to our USA customers is USPS, which doesn't provide tracking information for signed-for letters sent from Poland any more. Their policy changed on the 1st of October and became valid on the 18th, which unfortunately affected your parcel. We are aware that they are also not the fastest way to ship, but we warn about this in many places on our website - shipping times are not written in stone and we can't guarantee delivery within the estimated 15 working days as many factors play a role in this process (such as heavy mail traffic, weather conditions and customs clearance procedures). Having said all that, we will do our best to rectify for your long wait, so please contact us on our email and we will sort this matter in a satisfactory way.

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★★★★★

“Quality contacts at reasonable prices”

Written on: 21/10/2015 by TinaSabrina (1 review written)

After reading some of the reviews I was expecting there to be issues with either the item itself or delivery but thought I'd take a chance anyway, I was pleasantly surprised! I purchased the 'doll like' extra width lenses for a halloween costume, the item arrived a week later (as clearly stated by the seller) and was of high quality and thoroughly sealed which was reassuring as it meant that the lenses could not have been tampered with. The packaging was very good and would have been easy to… Read Full Review

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★★★★★

“Fantastic prices & service”

Written on: 17/10/2015

I was a little hesitant at first but I did see their facebook page had good reviews. I ordered a pair of prescription contact lenses. They arrived yesterday and are just as described. The prices are some of the cheapest you will find online. The shipping was quite fast considering it came from Poland to the US in less than 2 weeks. I have already placed a second order and will continue to use them in the future! Thanks OR!!!… Read Full Review

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★★☆☆☆

“Poor service ”

Written on: 08/10/2015 by 68Hagan (1 review written)

I ordered contacts on September 24th and today is October 6th and I still haven't received my contact lenses it shouldn't take two weeks to get to me even if you are out of the country will not be ordering from here again… Read Full Review

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Customer Services's Comment

Written on: 09/10/2015

Dear 68Hagan
Where are you from? We always openly and honestly inform our customers about shipping times, they are also stated in our Delivery and Returns section on our website. It takes approximately 5-7 working days for parcels shipped to UK and around 10-15 working days for orders shipped to USA as our warehouse is based in Poland. If there are bigger delays we always try to sort things out by either complaining to postal services and refunding the customer or resending the parcel. I'm sure we can solve your issue in a satisfactory way if you contact us.
Kind regards
Customer Service

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★★★★★

“Fantastic”

Written on: 12/09/2015 by qtGutierrez27 (1 review written)

I have been using optyc rozmus contact lenses for about 3 years. I love it! I recommend to everybody who wants to have beautiful, qualified lenses.the price is also nice. Thanks Optyc Rozmus! … Read Full Review

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★★★★★

“Extremely fast delivery! Lenses are great!!”

Written on: 12/08/2015 by nancyskoblinski (1 review written)

I thought for sure my lenses would take a long time to come in but they were delivered in a week. They look amazing! I cant wait to wear them out. I will definitely be ordering from this company again!… Read Full Review

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★★★★★

“Awesome company and great customer service reps.”

Written on: 28/07/2015 by Imperial99 (1 review written)

I have ordered a lot from this company. I absolutely love them. I recently had an issue with my local post office, they lost my package. There was one rep the handled the situation with care from beginning to end. I am so impressed on how this agent took time everyday to resolve my issue and locate my package. A lot may say that they were only doing their job, but it was far more than that. My problem was with the USPS but I never had to deal with them thanks to the person I dealt with . I… Read Full Review

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★★★★☆

“Efficient, Fast Service”

Written on: 24/07/2015 by Barnesaw112 (1 review written)

I have bought several times from Optyk Rozmus and their products always arrive on time and as described. Their website is easy to navigate and payment processing is handled very efficiently. I have been pleaed with their overall service - would recommend… Read Full Review

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★★★★★

“Best Shop Ever !”

Written on: 04/07/2015 by springgirl (1 review written)

I got 12 pairs of lenses from this shop and it never let me down ! Amazing lenses, really friendly and helpful staff and excellent delivery ! Usually it comes to me in a week or even faster ! Definitely my favorite contact lenses shops with the best staff that can work ! Thank You so much for everything… Read Full Review

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★☆☆☆☆

“taking business elsewhere ”

Written on: 18/03/2015 by Rogerskh171 (1 review written)

placed an order on a friday ,discovered i had ordered wrong item asked optykrozmus to fix it before it ships , was advised they couldn't as of monday am ". item is paid for and i will take my business elsewhere . … Read Full Review

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★☆☆☆☆

“My Order is STILL "Pending"”

Written on: 11/03/2015 by Sherwoodnp5 (1 review written)

Well, I ordered my contacts 7 days ago, and my order is STILL pending! So much for being shipped the same day or the next work day! 7 whole days and still not shipped, and I've been waiting 3 days for a single email back from the company! Personally, I see this as a trap, and I have a feeling I never will receive my product, and they've already taken my money! Unless something DRASTIC changes, I will NOT be shopping here again!… Read Full Review

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Customer Services's Comment

Written on: 18/03/2015

I'm sorry about the situation. Our orders are usually shipped on the date of the order or the following day. In the case of the above order, the time had to be extended, for the reasons of which the customer was notified in the email from us. We try to answer questions and requests from our customers as quickly as possible, but we do not always manage to respond immediately.

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★★★★★

“Best selection around”

Written on: 24/02/2015 by NikoHolmes (1 review written)

By far the best supplier for contact lenses, and I've tried a few!! Website is easy to use, ordering is simple and re-ordering takes less than a minute thanks to the ability to use PayPal. The prices are the best around too; often beating the competition by quiet a good percentage. They have all types of contacts available and various pack sizes for convenience and I have yet to find any other site that can beat them! I have recommended Optyk Rozmis to a few of my friends who have all been… Read Full Review

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★★★★★

“Revert please do-great price- delivered fast”

Written on: 16/02/2015 by Spearsco1974 (1 review written)

I was apprehensive at first as I had never heard of them but after reading reviews and doing some investigation I took a gamble and it paid off. I was very pleased with the price the product and the service. Some may want the product the next day and moan about that but the way I see it it was fast enough delivery at a great price for a great product plus i have just bought again and this time I even had money off for liking them on Facebook, what more can I ask. Recommended definitely… Read Full Review

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★★★★★

“I am 100% satisfied with Optyk Rozmus Contact Lenses'...”

Written on: 02/02/2015 by odMerritt436 (1 review written)

I am 100% satisfied with Optyk Rozmus Contact Lenses' service. The product also deserves to be praised. Thanks a lot… Read Full Review

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