Bike Outlet Reviews - www.bikeoutlet.co.uk

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Latest Reviews

★☆☆☆☆

“Do not buy from tthem”

Written on: 21/05/2013 by themosesman (1 review written)

There are plenty of comments on forums about this company. I ordered an inner tube. 2 months later despite several emails to them and nothing has arrived. DO NOT USE THEM simple as… Read Full Review

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★☆☆☆☆

“GOD ALMIGHTY!!!!”

Written on: 08/05/2013

A truly awful company. I placed an order and after 3 weeks of no item arriving, I phoned them, only to find my product was not in stock. I rang repeatedly every 3 weeks or so with the same response that it was expected within the next few days. I gave up after a while and requested a refund. After no refund was given, and my numerous unanswered calls to their York store, I decided to take the money back through my bank. Thankyou Bike Outlet for teaching me the true meaning of terrible customer… Read Full Review

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★☆☆☆☆

“truly awful”

Written on: 25/04/2013 by jklr (1 review written)

Placed an order. No next day delivery. No response to emails, no answer to phone calls. They took the money and no goods… Read Full Review

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★☆☆☆☆

“do not buy from these people”

Written on: 21/04/2013

I paid for my bike the end of march and told it would be with me in next 7 days. Nearly 4 weeks on still no bike. I phone them every day all day and no one answers ! I have emailed and no one replies. I have been in touch with my credit card company who will be acting to retrieve my money at the end of the month. This is my worst experience ever. Please don't pay any money to these people… Read Full Review

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★☆☆☆☆

“DO NOT ORDER ANYTHING”

Written on: 20/04/2013

Ordered a bike on 9th April due to be delivered within 1-5 days, still not received. No answer to any phone calls or reply to e-mails. Have also noted on e-bay that they are no longer a registered user. Have been in touch with Sage payment as they are the third party who deal with the secure payment method to them and were not aware of any problems. I have already been in touch with my credit card company to arrange a chargeback. Can't afford to lose £200… Read Full Review

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★☆☆☆☆

“Took money, no bike, are they still trading?”

Written on: 10/04/2013 by cvargy (1 review written)

I ordered a bike that was supposedly in stock on 27/3/13 and have still not received it, despite the confirmation email saying it would be delivered in 1-5 days. I have had no replies to my emails and nobody is answering the phones on either the shop or online order numbers. Having tried for several days I have my doubts as to whether they are even still open. Avoid at all costs! I am now nearly £200 down and am contacting my credit card company… Read Full Review

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Cvargy's Response to cvargy's Review

Written on: 16/04/2013

Have since managed to contact them, he said he'd been on holiday for 2 weeks but someone should have got back to me to say it was out of stock. Is still on their website and says in stock. Will await and see if I get a refund.

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★☆☆☆☆

“Appalling customer service”

Written on: 09/03/2013

I ordered a bike for my daughters birthday. Website stated bike in stock, and bikes offered on next day delivery. Next day came and went, as did many others. Rechecked web site, next day delivery apparently means anything from next day to 5 working days, and sometimes 7 working days. 7 working days has come and gone and still no bike. I have repeatedly e.mailed the bike outlet and have to date had no replies! My daughters birthday is now only days away and still no idea if I can even expect her… Read Full Review

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Cvargy's Comment

Written on: 10/04/2013

Did you ever get the bike? I ordered on 27/3 - nothing. No email reply and no answer on the phones.

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★★☆☆☆

“A mistake using this company”

Written on: 01/03/2013

Sadly, a rather negative experience with this company. Delivery was well over the stated time. Several phone calls later and being fobbed off with ‘it’s the couriers fault’, the bike eventually arrived. The story didn’t end there. When it was assembled, ready for a ride, I found that the rear wheel was so badly warped that it would not turn without binding on the brakes - even when they were slackened right off. What should have been a joyous experience has turned into a disaster, from… Read Full Review

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★☆☆☆☆

“Total lack of care!”

Written on: 21/02/2013

I ordered a Hope bottom bracket on 30th Jan. Waited for a week. Nothing. Called The Bike Outlet. Received a few grunts and was asked what colour I had ordered, not my name or address! Told that they were waiting for supplier to deliver parts! Ok I thought! There's been some bad weather. I can wait a bit longer! Waited for a second week. Nothing. Called The Bike Outlet. Much the same response. So I explained my predicament in more detail. Told the part would be arriving by the weekend (two days… Read Full Review

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★★★★★

“excelent value for money and customer service, Bike Outlet”

Written on: 17/12/2012 by Burner (1 review written)

I purchused a Falcon Montare 20" bike for my 7 year old girl for Xmas, I rang the store for some help with the correct sizes and details on the delivery, I placed the order online and promtley got a order reference emailed to me, 2 days later the cycle arrived, very happy customer and I will recommend Bike Outlet York to all my friends and family… Read Full Review

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★★★★★

“Great Bike Shop”

Written on: 16/12/2012

I bought a set of Hope hoop wheels from these guys last week and they turned up within 2 days although after purchasing on the internet I had given them a call to see how long they would take, I was told it maybe 3 to 5 days. They were buy far the cheapest on the internet and having got them so quick I decided to order some Hope clothing, also cheapest on the net. They turned up the Next day. I will defo be ordering again from this shop… Read Full Review

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★★★★★

“Excellent service, quick delivery, excellent customer care”

Written on: 04/11/2012 by Adam2812 (1 review written)

Ordered my Peugeot Urbanite 2.0 on Sunday, and got it dispatched on Tuesday! Although I missed it & had to arrange a redelivery, & the delivery service they used (TNT) is excellent as well, easy & conveniet to arrange a redelivery with just a quick call.. Had it redelivered twice until finally able to receive it on Thursday.. No complaints at all with regards to that.. Tips: Before I placed my order I did some research on the bike & at this store it sells the cheapest.. I am careful when it… Read Full Review

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★☆☆☆☆

“Order cancelled 2 months ago and no refund till now”

Written on: 01/06/2012 by snake_r (1 review written)

The worst bike shop in which I have ever buy something. I ordered the wheelset Hope Hoops Pro 2 with Crest rims two months ago. The price was very reasonable. Delivery to Slovakia was 9,99 GBP but I´ve got some email that the delivery cost is 70 GBP with offer of transfering more money or full refund. I choose full refund and I am battling for refund till now. 2 months left and no refund on my account. Alex from bikeoutlet.co.uk doesn´t reply for my emails. The worst bike shop as I… Read Full Review

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★☆☆☆☆

“Order cancelled 3 weeks ago - still battling for refund”

Written on: 12/05/2012 by gc99 (1 review written)

Placed order 3 weeks ago, cancelled it the same day (i.e. before it was shipped) as realised I ordered the wrong item. Refund promised, nothing happened. A week later contacted them again, promised again. Another week later contacted again and again more promises. Nothing seems to move these guys. Very glad I paid by credit card, as now my credit card supplier is looking into it. I doubt these guys are dishonest. Just hopeless I think - either way, they give the industry a bad name. Irony is… Read Full Review

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Guest's Response to gc99's Review

Written on: 15/05/2012

hi did you get your refund?

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Guest's Response to gc99's Review

Written on: 30/05/2012

Same issue here. I ordered hope hoops and a few other bits and pieces. A week after I ordered I phoned them because I'd gotten no sort of confirmation of order but the money had left my account. I asked if the wheels were actually in stock. They said they were and that they would be shipped early the next week. Almost two weeks later I phoned again to ask where my wheels were. They said they were not in stock and wouldn't be for several weeks. I was moving from my shipping address so I asked them to cancel the order. They said that was fine, and sent me an email saying they would process the refund shortly. More than a month after that communication, and a few gentle phone and email prods later, I still don't have my money. They are not returning my emails and avoiding my phone calls. I will never buy from them again and I wouldn't recommend them to anyone.

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Vexed12's Response to gc99's Review

Written on: 15/05/2012

Hi have you had any luck getting your money back, had loads of problems with these guys! Thanks

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★★★★★

“Unbeatable prices”

Written on: 19/04/2012

No one can beat this shop for prices, I have been using the bikeoutlet for a few years now . They have decent staff who aren't stuck up and are always up for a deal. Decent workshop with realistc prices. Would buy from again and again . Let's face it we all like to save money!!!!!… Read Full Review

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★★★★★

“Brilliant delivery service!”

Written on: 09/04/2012

I bought a Fox RP23 rear shock for my Orange 5 from the Bike Outlet as i found they were by far the cheapest for Fox mountainbike kit with a well designed website, I ordered over the phone and saved another £10.00 !!! and was in my hands next day !!,When I rung the shop I spoke to the mechanic afterwards and he was very helpful and guided me on the advice on the setup of the shock, very happy customer review thanks Bike Outlet… Read Full Review

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★★☆☆☆

“How long for delivery !!”

Written on: 12/03/2012 by mar72 (1 review written)

Ordered some Hope brakes from this outfit 2 weeks ago, paid £9 for delivery. The delivery times stated were 3-7 days which I thought was acceptable considering the savings I was making. After a week they still hadnt turned up so I gave them a quick call and was told that hope hadnt sent the adjusters etc and would be a little longer. 2 days later rang again and was told Hope had sent the wrong brake. 2 days later again, was told they should be receiving them in on next day and would send out… Read Full Review

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★★★★★

“Great Product, Price and Service”

Written on: 22/02/2012

I recently bought my Norco A-Line from the guys at the Bike Outlet, I had seen the cycle online and decided to visit there store in York before purchase, I had visited lots of other bike shops locally and found most didnt really want to help, some didnt even say hello !!, I found the Bike Outlet store very well stocked with equipment and the staff were extremely helpful and I bought the cycle there and then, I took it back for the first free service which they completed while I waited and I… Read Full Review

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★☆☆☆☆

“COMPLETELY UNACCEPTABLE”

Written on: 27/01/2012 by AlexR66 (1 review written)

I purchased a Claud Butler Road/Racing Bike on 28th December 2011 - the price was very good. I had a phone call on 4th January 2012 - 6 days after the money was taken from my account, to say that the bike was not in stock, but I could pay more for a more expensive model. I refused and requested a refund. I trusted their word that they would refund my account, however, 3 weeks later, no bike and I am still over £400.00 down. I am disgusted with this poor service. I would not recommend this… Read Full Review

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Vexed12's Response to AlexR66's Review

Written on: 15/05/2012

Hi had problems with these guys too. Was this problem resolved pls? Thanks

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★★★★☆

“Fantastic value”

Written on: 23/01/2012 by Big blue boat (2 reviews written)

Was looking for a good value all rounder for road and track use and checked loads of sites and stores. Always liked Claud Butlers for build quality and UK design so read reviews on these. Found Cape Wrath MTB on the Bike outlet sites for quite good price so emailed them to see what they could do for 2 bikes as decided to replace both mine and my wifes bikes and wanted a quality machine that would last. The deal they offered was 2 cape Wrath 03 2011 bikes for £450 each! this was cheaper than I… Read Full Review

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