Bike Outlet www.bikeoutlet.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Do not buy from tthem”
Written on: 21/05/2013 by themosesman (1 review written)
There are plenty of comments on forums about this company. I ordered an inner tube. 2 months later despite several emails to them and nothing has arrived. DO NOT USE THEM simple as. (read more)
★☆☆☆☆
“GOD ALMIGHTY!!!!”
Written on: 08/05/2013
A truly awful company. I placed an order and after 3 weeks of no item arriving, I phoned them, only to find my product was not in stock. I rang repeatedly every 3 weeks or so with the same response that it was expected within the next few days. I gave up after a while and requested a refund. After no refund was given, and my numerous unanswered calls to their York store, I decided to take the money back through my bank. Thankyou Bike Outlet for teaching me the true meaning of terrible... (read more)
★☆☆☆☆
“truly awful”
Written on: 25/04/2013 by jklr (1 review written)
Placed an order. No next day delivery. No response to emails, no answer to phone calls. They took the money and no goods. (read more)
★☆☆☆☆
“do not buy from these people”
Written on: 21/04/2013
I paid for my bike the end of march and told it would be with me in next 7 days. Nearly 4 weeks on still no bike. I phone them every day all day and no one answers ! I have emailed and no one replies. I have been in touch with my credit card company who will be acting to retrieve my money at the end of the month. This is my worst experience ever. Please don't pay any money to these people. (read more)
★☆☆☆☆
“DO NOT ORDER ANYTHING”
Written on: 20/04/2013
Ordered a bike on 9th April due to be delivered within 1-5 days, still not received. No answer to any phone calls or reply to e-mails. Have also noted on e-bay that they are no longer a registered user. Have been in touch with Sage payment as they are the third party who deal with the secure payment method to them and were not aware of any problems. I have already been in touch with my credit card company to arrange a chargeback. Can't afford to lose £200. (read more)
★☆☆☆☆
“Took money, no bike, are they still trading?”
Written on: 10/04/2013 by cvargy (1 review written)
I ordered a bike that was supposedly in stock on 27/3/13 and have still not received it, despite the confirmation email saying it would be delivered in 1-5 days. I have had no replies to my emails and nobody is answering the phones on either the shop or online order numbers. Having tried for several days I have my doubts as to whether they are even still open. Avoid at all costs! I am now nearly £200 down and am contacting my credit card company. (read more)
★☆☆☆☆
“Appalling customer service”
Written on: 09/03/2013
I ordered a bike for my daughters birthday. Website stated bike in stock, and bikes offered on next day delivery. Next day came and went, as did many others. Rechecked web site, next day delivery apparently means anything from next day to 5 working days, and sometimes 7 working days. 7 working days has come and gone and still no bike. I have repeatedly e.mailed the bike outlet and have to date had no replies! My daughters birthday is now only days away and still no idea if I can even expect... (read more)
Cvargy's Comment
Written on: 10/04/2013
Did you ever get the bike? I ordered on 27/3 - nothing. No email reply and no answer on the phones.
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★★☆☆☆
“A mistake using this company”
Written on: 01/03/2013
Sadly, a rather negative experience with this company. Delivery was well over the stated time. Several phone calls later and being fobbed off with ‘it’s the couriers fault’, the bike eventually arrived. The story didn’t end there. When it was assembled, ready for a ride, I found that the rear wheel was so badly warped that it would not turn without binding on the brakes - even when they were slackened right off. What should have been a joyous experience has turned into a disaster,... (read more)
★☆☆☆☆
“Total lack of care!”
Written on: 21/02/2013
I ordered a Hope bottom bracket on 30th Jan. Waited for a week. Nothing. Called The Bike Outlet. Received a few grunts and was asked what colour I had ordered, not my name or address! Told that they were waiting for supplier to deliver parts! Ok I thought! There's been some bad weather. I can wait a bit longer! Waited for a second week. Nothing. Called The Bike Outlet. Much the same response. So I explained my predicament in more detail. Told the part would be arriving by the weekend (two... (read more)
★★★★★
“excelent value for money and customer service, Bike Outlet”
Written on: 17/12/2012 by Burner
I purchused a Falcon Montare 20" bike for my 7 year old girl for Xmas, I rang the store for some help with the correct sizes and details on the delivery, I placed the order online and promtley got a order reference emailed to me, 2 days later the cycle arrived, very happy customer and I will recommend Bike Outlet York to all my friends and family (read more)
See next 10 reviews
Showing 1 - 10 of 44 Reviews
★★★★★
“Great Bike Shop”
Written on: 16/12/2012
I bought a set of Hope hoop wheels from these guys last week and they turned up within 2 days although after purchasing on the internet I had given them a call to see how long they would take, I was told it maybe 3 to 5 days. They were buy far the cheapest on the internet and having got them so quick I decided to order some Hope clothing, also cheapest on the net. They turned up the Next day. I will defo be ordering again from this shop. (read more)
★★★★★
“Excellent service, quick delivery, excellent customer care”
Written on: 04/11/2012 by Adam2812
Ordered my Peugeot Urbanite 2.0 on Sunday, and got it dispatched on Tuesday! Although I missed it & had to arrange a redelivery, & the delivery service they used (TNT) is excellent as well, easy & conveniet to arrange a redelivery with just a quick call.. Had it redelivered twice until finally able to receive it on Thursday.. No complaints at all with regards to that.. Tips: Before I placed my order I did some research on the bike & at this store it sells the cheapest.. I am careful when it... (read more)
★☆☆☆☆
“Order cancelled 2 months ago and no refund till now”
Written on: 01/06/2012 by snake_r
The worst bike shop in which I have ever buy something. I ordered the wheelset Hope Hoops Pro 2 with Crest rims two months ago. The price was very reasonable. Delivery to Slovakia was 9,99 GBP but I´ve got some email that the delivery cost is 70 GBP with offer of transfering more money or full refund. I choose full refund and I am battling for refund till now. 2 months left and no refund on my account. Alex from bikeoutlet.co.uk doesn´t reply for my emails. The worst bike shop as I... (read more)
★☆☆☆☆
“Order cancelled 3 weeks ago - still battling for refund”
Written on: 12/05/2012 by gc99
Placed order 3 weeks ago, cancelled it the same day (i.e. before it was shipped) as realised I ordered the wrong item. Refund promised, nothing happened. A week later contacted them again, promised again. Another week later contacted again and again more promises. Nothing seems to move these guys. Very glad I paid by credit card, as now my credit card supplier is looking into it. I doubt these guys are dishonest. Just hopeless I think - either way, they give the industry a bad name. Irony... (read more)
Guest's Response to gc99's Review
Written on: 15/05/2012
hi did you get your refund?
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Vexed12's Response to gc99's Review
Written on: 15/05/2012
Hi have you had any luck getting your money back, had loads of problems with these guys! Thanks
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Guest's Response to gc99's Review
Written on: 30/05/2012
Same issue here. I ordered hope hoops and a few other bits and pieces. A week after I ordered I phoned them because I'd gotten no sort of confirmation of order but the money had left my account. I asked if the wheels were actually in stock. They said they were and that they would be shipped early the next week. Almost two weeks later I phoned again to ask where my wheels were. They said they were not in stock and wouldn't be for several weeks. I was moving from my shipping address so I asked them to cancel the order. They said that was fine, and sent me an email saying they would process the refund shortly. More than a month after that communication, and a few gentle phone and email prods later, I still don't have my money. They are not returning my emails and avoiding my phone calls. I will never buy from them again and I wouldn't recommend them to anyone.
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★★★★★
“Unbeatable prices”
Written on: 19/04/2012
No one can beat this shop for prices, I have been using the bikeoutlet for a few years now . They have decent staff who aren't stuck up and are always up for a deal. Decent workshop with realistc prices. Would buy from again and again . Let's face it we all like to save money!!!!! (read more)
★★★★★
“Brilliant delivery service!”
Written on: 09/04/2012
I bought a Fox RP23 rear shock for my Orange 5 from the Bike Outlet as i found they were by far the cheapest for Fox mountainbike kit with a well designed website, I ordered over the phone and saved another £10.00 !!! and was in my hands next day !!,When I rung the shop I spoke to the mechanic afterwards and he was very helpful and guided me on the advice on the setup of the shock, very happy customer review thanks Bike Outlet (read more)
★★☆☆☆
“How long for delivery !!”
Written on: 12/03/2012 by mar72 (1 review written)
Ordered some Hope brakes from this outfit 2 weeks ago, paid £9 for delivery. The delivery times stated were 3-7 days which I thought was acceptable considering the savings I was making. After a week they still hadnt turned up so I gave them a quick call and was told that hope hadnt sent the adjusters etc and would be a little longer. 2 days later rang again and was told Hope had sent the wrong brake. 2 days later again, was told they should be receiving them in on next day and would send... (read more)
★★★★★
“Great Product, Price and Service”
Written on: 22/02/2012
I recently bought my Norco A-Line from the guys at the Bike Outlet, I had seen the cycle online and decided to visit there store in York before purchase, I had visited lots of other bike shops locally and found most didnt really want to help, some didnt even say hello !!, I found the Bike Outlet store very well stocked with equipment and the staff were extremely helpful and I bought the cycle there and then, I took it back for the first free service which they completed while I waited and I... (read more)
★☆☆☆☆
“COMPLETELY UNACCEPTABLE”
Written on: 27/01/2012 by AlexR66
I purchased a Claud Butler Road/Racing Bike on 28th December 2011 - the price was very good. I had a phone call on 4th January 2012 - 6 days after the money was taken from my account, to say that the bike was not in stock, but I could pay more for a more expensive model. I refused and requested a refund. I trusted their word that they would refund my account, however, 3 weeks later, no bike and I am still over £400.00 down. I am disgusted with this poor service. I would not recommend... (read more)
Vexed12's Response to AlexR66's Review
Written on: 15/05/2012
Hi had problems with these guys too. Was this problem resolved pls? Thanks
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★★★★☆
“Fantastic value”
Written on: 23/01/2012 by Big blue boat (2 reviews written)
Was looking for a good value all rounder for road and track use and checked loads of sites and stores. Always liked Claud Butlers for build quality and UK design so read reviews on these. Found Cape Wrath MTB on the Bike outlet sites for quite good price so emailed them to see what they could do for 2 bikes as decided to replace both mine and my wifes bikes and wanted a quality machine that would last. The deal they offered was 2 cape Wrath 03 2011 bikes for £450 each! this was cheaper than... (read more)
See next 10 reviews
Showing 11 - 20 of 44 Reviews
★★★★★
“I ordered my bike from Bike Outlet due to the very low...”
Written on: 13/05/2011
I ordered my bike from Bike Outlet due to the very low price. Only after placing the order did I see some of the reviews posted below, and feared the worst ... however overall I was really pleased. The bike did not arrive within the stated time on the website (I think they were claiming next day but withlots of caveats), but was with me within a week. I called to check on delivery and they were informative and polite, and obviously they were vry cheap. Bike arrived boxed, and needed a bit of... (read more)
★★★★★
“I would thank the bike outlet for great customer...”
Written on: 04/03/2011
I would thank the bike outlet for great customer service and fantastic value, I bought a claud butler cape wrath 2 which is a great off road bike, it was nearly £120.00 cheaper than my local bike shop, I called the store and spoke to a really helpful guy called Alex which recommended the correct size and gave me some really good advice, I ordered the bike and the cycle came as promised the next working day, Setup was easy with some basic tools which I had and I have now completed 100 miles... (read more)
★★★★★
“Excelent Service, I bought my Norco atomik downhill...”
Written on: 16/02/2011
Excelent Service, I bought my Norco atomik downhill bike from this shop and found them highly helpful and the bike excelent, The Bike was several hundred pounds cheaper than anywhere else and after reading negative reviews I felt it right to point out that I found all the staff very helpful and the delivery on time (read more)
★☆☆☆☆
“I am getting so frustrated with this shop! They do not...”
Written on: 25/01/2011
I am getting so frustrated with this shop! They do not reply to emails, the guy who picked up the phone when i rang ended up hanging up on me when i was asking for tracking info.. Absolutely horrible people i think. I live in Birmingham and i will drive up there to have it out with them. I orderd a bike not reading reviews either (oops) I wish i hadnt, i am a fool, lured by their extremely cheap prices. So its been 2 weeks now and they said next day delivery, no reply to my emails (sent 15)... (read more)
★★★★★
“excellent value i just ordered my daughters bike from...”
Written on: 16/12/2010
excellent value i just ordered my daughters bike from these guys and the it was loads cheaper than anywhere else and arrived today, assembled it tonight and I am well chuffed, I rang up over the phone to order the cycle and found the staff helpful and there advice on what size and bike I wanted was spot on, thankyou bike outlet (read more)
★★★★☆
“I recently bought a bike from The Bike Outlet, and as...”
Written on: 13/12/2010
I recently bought a bike from The Bike Outlet, and as I've just left a very negative review about another online bike retailer I felt I should give praise where due to balance things up a bit. My bike (a Claud Butler) was a whopping 40% cheaper here than anywhere else. So cheap in fact that I thought it was too good to be true. Then I saw the reviews and thought "ah, better not touch these". However, the bike was so cheap that I just took the chance and went for it. Took about 4 days to... (read more)
★★★★★
“Excelent service having just ordered my daughters bike...”
Written on: 25/11/2010
Excelent service having just ordered my daughters bike for Xmas, the bike was delivered next day and when I contacted them regarding the a simple assembly issue where I was put through to a highly knowledgable guy from the workshop who had me up and running in a matter of minutes, I have ordered bikes elsewhere but got to say the price and the service from the Bike Outlet York was brilliant and I will recommend them to family and friends in future (read more)
★★★★☆
“I ordered a Norco Havoc Dirt Jump bike from the bike...”
Written on: 02/11/2010
I ordered a Norco Havoc Dirt Jump bike from the bike outlet only yesterday, The price was fantastic and with a saving of over £100 on other retailers it was a no brainer. It arrived with me this morning, I for one am over the moon with the service i have received and can only recommend them on the basis of my own experience, which has been excellent! Thanks guys. (read more)
★☆☆☆☆
“Site to avoid, it asks you extra for shipping, then...”
Written on: 18/10/2010
Site to avoid, it asks you extra for shipping, then more communication with you, but you expect nothing. should complain to PayPal to cancel the sale, very unhappy with the limit fraud over there sending your package but not outside the country and return home by magic. black magic
site a viter, il vous demande un suppl ment pour le transport, puis plus de communication avec vous, vous attendez mais rien. il faut porter plainte a paypal pour annuler la vente, tr s m content la limite avec...
(read more)
★☆☆☆☆
“Purchased a 2010 Dawes Discovery 401 from this shop in...”
Written on: 06/10/2010 by yydelilah (1 review written)
Purchased a 2010 Dawes Discovery 401 from this shop in September 2010. It arrived, part assembled in a Dawes cardboard box that had a disclaimer on the top of the box which said:
"To comply with the safety standards stated on the bicycle, it should not be supplied to the customer part assembled. Failure to supply bicycles fully built with a pre-delivery inspection contravenes the terms set out in Dawes conditions of sale. Any bicycle supplied part assembled does not carry a valid Dawes...
(read more)
See next 10 reviews
Showing 21 - 30 of 44 Reviews
★☆☆☆☆
“Do not order a cycle from this company, if its in...”
Written on: 04/10/2010
Do not order a cycle from this company, if its in stock you may get it after a week or so, if you're lucky.I ordered a Claud Butler cycle they took the money immediately then 5 days later when the bike had not arrived and no notification of delivery I phoned them to ask why the cycle had not arrived even before I had time to give them my order number they said that there were some people off sick WHAT??? I asked if it had been dispatched....no answer so I said I wanted to cancel the order,... (read more)
★★★★★
“Like to say well done to the guys at the bike outlet,...”
Written on: 27/09/2010
Like to say well done to the guys at the bike outlet, I bought a set of rockshox boxxer team forks from them online and they arrived next day as advertised on there site, had a problem with setup and rang the store and they took a message, the head mechanic rang me back 10 mins later with detail information that helped me fit them correctly, seems a good set up with knowledgeable people.
Will use again and would recommend to my friends
(read more)
★☆☆☆☆
“This is a bad custom service shop.I made an order and...”
Written on: 17/09/2010
This is a bad custom service shop.I made an order and them ten workdays passed still ship my order.I mailed them many times them just said they will check it. (read more)
★☆☆☆☆
“Orderd a set of Rockshox Argyle 318 forks near the end...”
Written on: 23/08/2010
Orderd a set of Rockshox Argyle 318 forks near the end of July as they were a great price. Paid 10 pound delivery on top which said they would be delivered next day. They did not arrive and as i was going on holiday in the next few days i rang to see where they were, to be told they could not supply them and i would be given a full refund. If i had not rang i dont know if they actually would have rang me. I did get a full refund but it took them 10 tens to credit my card back after taking... (read more)
★★★★★
“Ordered this online from The Bike Outlet, Pre-rang the...”
Written on: 14/06/2010
Ordered this online from The Bike Outlet, Pre-rang the store before ordering and found the team very helpful, They offered me detailed advice regarding the size and type of cycle I needed. Placed the order and the cycle arrived next day, Assembly was straight forward and the Bike is brilliant, After checking the Bike Outlet out I found some negative reviews however I found the service, price and staff first rate (read more)
★★★★★
“I have read very mixed reviews about this site, and i...”
Written on: 08/06/2010
I have read very mixed reviews about this site, and i read them after I ordered (oops). The general consensus is that they were great or rubbish. Here's my experience.
I ordered a hope pro 2 wheelset on mavic EX721 rims, but I needed a conversion doing on the rear hub too, to make it fit my bike. Bare in mind that these wheels are at least £50 more expensive on chainreaction WITHOUT the conversion. I was quoted up to 5 working days for delivery on a Wednesday order (so a week basically). I...
(read more)
★★★★★
“Found the Team at the Bike Outlet to be really helpful...”
Written on: 26/03/2010
Found the Team at the Bike Outlet to be really helpful and gave some great advice about buying the cycle, I initially phoned the shop and spoke to a member of staff who was really helpful and very informative about cycles and the size I needed, I ordered the cycle there and then and it was delivered the next day which was excellent, I needed to contact them regarding a problem with a lock a bought at the same time and was phoned back within 10 minutes and the problem resolved instantly, Well... (read more)
★☆☆☆☆
“It has been 10 days since I placed my order....”
Written on: 16/03/2010
It has been 10 days since I placed my order. Unfortunately I have not received my bike yet. My boy is keep asking me every day since 'The Bike Outlet' website claimed the bike to be delivered in 1 to 3 days. I will NOT recommend to anyone buying from this online shop. (read more)
★☆☆☆☆
“Ordered a set of disc brakes and this was 16 days...”
Written on: 27/01/2010
Ordered a set of disc brakes and this was 16 days back. The only thing i heard from them that i had to pay extra for shipping to Holland. Since then no replys to my mails. The worst thing is i ordered them for a friend.
I wait for 1 day then i am going to contact Paypal to get my money back.
Beware shabby webstore. For the next time i am going back to Chainreationcycles then i have to pay a bit more but the service is great.
(read more)
★☆☆☆☆
“Appalling customer service and nonchalant attitude....”
Written on: 05/12/2009
Appalling customer service and nonchalant attitude. Happy to take your money but not deliver what you would expect. Gave me a variety of excuses as to why they hadn't delivered it, all of which didn't match up and barely made sense. Awful company to deal with and that is no exageration. (read more)
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Showing 31 - 40 of 44 Reviews
★★★★☆
“I have ordered twice from the bike outlet once for my...”
Written on: 04/11/2009
I have ordered twice from the bike outlet once for my childs birthday and more recently for my wifes birthday and on both occassions I have been seriously impressed with the level of service I had from the store, The staff were helpful and full of advice when I rung them regarding the size I needed and in the case of my wifes bike the delivery was next day (read more)
★☆☆☆☆
“Unbelievably lazy "customer service" - refused to look...”
Written on: 29/10/2009 by janeharris (1 review written)
Unbelievably lazy "customer service" - refused to look up order and consignment number for delivery, which still has not been delivered 6 days after payment taken. Told a pack of lies about it being Parcel Force - they have no record of the consignment. Told it had gone to Ireland!!!!! No response to emails and no return of phone calls.
Still waiting for the bike and about to cancel the order - thanks a lot!
(read more)
★☆☆☆☆
“Order a bike 8 days ago, no communication other than...”
Written on: 26/08/2009 by puddlejumper (2 reviews written)
Order a bike 8 days ago, no communication other than initial order confirmation. Money debited from credit card on day of order. Website vaguely says 'upto 5 working days' for delivery, but promises to advise upon dispatch. No reply to an email sent two days ago asking what delay was. Phone call yesterday was not answered. Bike Outlet clearly has no concept of 'customer service', though I am forced to give them '1' rather than '0' which is what they deserve. (read more)
★☆☆☆☆
“It has been 7 days since I ordered on bike outlet,...”
Written on: 05/06/2009 by bertief (1 review written)
It has been 7 days since I ordered on bike outlet, although the funds were taken from my account I was given no information about whether or not the product was in stock; there was no reply to my emails until I phoned after 5 days to find my order was out of stock but should be in stock the day after. Only after the phone call did I receive any emails.
Since then I have heard nothing and am still waiting for my order to be delivered or even dispatched.
Lack of communication /
Misinforming...
(read more)
Puddlejumper's Response to bertief's Review
Written on: 25/08/2009
I am having similar problems getting any response from them, a search of the web reveals this is not uncommon. Should have done that before ordering shouldn't I?
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Cvargy's Response to cvargy's Review
Written on: 16/04/2013
Have since managed to contact them, he said he'd been on holiday for 2 weeks but someone should have got back to me to say it was out of stock. Is still on their website and says in stock. Will await and see if I get a refund.