Ordered sunglasses over 3 weeks ago. Heard nothing from them. Contacted the company by email and left telephone messages but no reply. I have also contacted Nochex which is their payment gateway but they have not replied either. Going to have to go through my bank to get my money back. Order at your own peril!

DO NOT USE THIS COMPANY - Ordered glasses two weeks ago, money taken immediately and received order confirmation straight away. However, never heard from them since. They do not respond to emails, online assistance or telephone calls. Have contacted my bank to refund the payments.

Lied to about refunds, a delay tactic obviously...site is now down. They ripped me off.

My Sunglasses that I ordered in August last year never showed up. Now they appear to have gone bankrupt with out so much as an email to tell me this. Extremely poor. Very disappointed. If you are reading this, Please refund my money!

I found exactly the model of Vuarnet sunglasses that I was looking for when I had been let down by another supplier in the week before Christmas. The glasses were delivered 2 mornings later in time for Christmas.

Ordrered a pair of Bolle Ski Goggles on 2nd December after seeing that they were in stock. No delivery yet and no response to phone messages or emails. Hopefully my credit card provider will refund and get them banned from being a credit card merchant.

Bought a Oakley sunglasses for 106 because the advertised they had it in stock - dispatch between 3-5 days! After 2 weeks, they say they still waiting for the supplier and 3-5 Days dispatch means that the goods are with the supplier - no it doesn't!!!! Keep blaming the suppliers. Cancelled the order and they ask for 30 days to refund an order that has never been fulfilled. Bought it using paypal so disputing it with them to have a better chance of getting my money back.

My daughter had always wanted genuine Ray Ban Wayfarers, so as a twenty first birthdday present we bought he a pair from Direct Sunglasses. BIG MISTAKE!! She was leaving on a two month european trip with friends the day after her birthday, the glasses didn't arrive for her birthday, we were upset but thought well at least she won't lose them! She'll have them to return to. WRONG!! Despite multiple emails, and promises they still haven't arrived, almost 3 months after being ordered AND PAID FOR! Trying to get a refund is impossible, loads of promises but no sunglasses.

I made three orders - no problem with delivery but I did not like the third one and sent it back asking for refundation, however it is almost 2 months and my account still has not been credited! I still keep a correspondence with them however they just promise and promise! I will never buy there again! For all customers do not make any refundation otherwise you will never see your money again! maybe thats why the prices are cheaper than other online shops....

Bought a pair of rayban sunglasses online for £88.70. Delivery was supposed to be a few days. Payment duly deducted. Nearly two months later, the sunglasses have yet to appear. The telephone number for the website does not work. Emails are replied to (unprofessionally, by someone with very poor written English) relatively promptly saying that there have been "problems with the suppliers", "delivery will be in 3 to 5 working days". This conversation has been had 3 times. I have cancelled the order but am yet to hear whether this will be listened to. There is no cancel facility online. I will be reporting this to trading standards and initiating proceedings with my bank to reclaim payment due to online fraud.