Watchfinder Reviews - www.watchfinder.co.uk

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★★★★☆
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Latest Reviews

★★★★★

“Refreshing to deal with a truly passionate organisation. ”

Written on: 22/07/2014 by 320Lewis (1 review written)

Refreshing to deal with a truly passionate organisation that even offer you a beer... I first contacted www.watchfinder.co.uk to request a valuation for a piece from my collection. The price offered was more competitive than other well-known London dealers therefore I decide to go ahead with the transaction. I was then introduced to the Watchfinder’s Head of Purchasing. He is based at the Kent HQ and rarely visits the impressive Royal Exchange showroom. He was a knowledgeable… Read Full Review

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★★★★★

“Omega Speedmaster ”

Written on: 03/07/2014 by SelenaReid (1 review written)

I have recently purchased an Omega Speedmaster from WatchFinder. The Customer Service is absolutley first class and I have no comments on ways in which they can improve. The speed in which they reply is fantastic. When I received my watch I was blown away by the quality of it. It is truly a fantastic timepiece and I will definately be using WatchFinder again. First Class Customer Service backed up by high quality products. Many thanks … Read Full Review

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★★★★★

“Extremely helpful company”

Written on: 23/06/2014 by TristinBlack373 (1 review written)

With the help of Watchfinder who investigated my watch which I thought was genuine I found the watch to have had diamonds added at a later date and not by Rolex the watch was genuine but the watch was not completely A1, due to Watchfinder being so helpful I was able to obtain a refund from the Company who sold it to me. Thank you Watchfinder… Read Full Review

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★☆☆☆☆

“SHODDY”

Written on: 25/05/2014 by aston123 (1 review written)

Bought a watch which arrived damaged. Watchfinder inferred it must have been my fault. They eventually had it repaired but, within three weeks of it being returned to me after a full service by the manufacturer, it began stopping during wear. I returned it to them but they said there was nothing wrong. They offered to return it to me, or refund two thirds of the price I had paid. Communications to the MD are simply ignored. … Read Full Review

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★☆☆☆☆

“Do not sell to these people!”

Written on: 06/04/2014 by Alexisz74 (1 review written)

I had two watches to sell so used their email valuation on both! One was too low and the other was in keeping with my hopes of 900 pounds to one thousand. I looked on their site and they had two of these watches for sale at 2150 pounds! So, I have a watch in A1 condition, boxed with papers and the original receipt.. An easy sale. Having got there the guy took the watch for a walk and came back saying that there was a minute scratch on the face and they only sell in top condition etc etc etc… Read Full Review

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★★★★★

“best watch purchase”

Written on: 14/01/2014 by alris (1 review written)

Purchased a Breitling legend Watch first class service, first class watch, very helpful professional staff. Would highly recommend… Read Full Review

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★★☆☆☆

“Always an Excuse”

Written on: 04/12/2013

Having done my research, I noticed that people were commenting on the internet as to excuses why when you've sent your watch off to Watchfinder, after a telephone valuation, they tend to get back to you after their "Service department" have looked at the item and explain that the price can't be honoured due to x, y or z.(There's a surprise) I believed that this would NOT happen to me as my watch was well cared for and looked after, serviced etc.. how wrong, yes, upon their receipt they found… Read Full Review

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Wards123's Comment

Written on: 04/02/2014

yes i agree and what a price they value there watches at with no papars. you could send your watch back to the manurfacturer to have it recertified at your cost and be informed by them that the watch was reported stolen. save your money up and buy new.

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★★★★★

“First class experience, well done.”

Written on: 02/11/2013 by T555dee (1 review written)

Bought a Breitling Emergency last week from the Watchfinder Boutique. The watch was very well presented and in excellent condition. I was given ample time to examine the timepiece and ask many questions. The advisor was very professional and knowledgeable about all things watch related. Coffee was offered and accepted while the paperwork was completed. A very nice gesture. Overall a very pleasant experience and one I will definitely repeat when I'm looking to add to my collection. David Hunter… Read Full Review

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★★★☆☆

“Not the best service”

Written on: 28/08/2013

I had previously owned a Breitling Airwolf and really wanted another. I found the one I wanted and bought it from Watchfinder. When it arrived though, there were parts missing (which were part of the watch in the photos) and the box was different, and was severley broken with an attempted fix using sellotape! My immediate thought was that my watch had been butchered to get the parts for other watches. I don't think an inspection of the watch was carried out before sending out to me. If it had… Read Full Review

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★★★★★

“Great service and product”

Written on: 12/07/2013 by Mikehatc (1 review written)

Purchased today a Rolex datejust which I've wanted for a while now. Great service and easy transaction. Real peace of mind company. The advisor was very knowledgable and made me feel welcome. Will defiantly use again for my next purchase. Thanks guys. Mike… Read Full Review

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★☆☆☆☆

“'Just As New'? Not exactly...............”

Written on: 09/07/2013 by RichMJones (1 review written)

I purchased a Rolex Submariner from this company on the promise of their website which supplies, and I quote; 'All our watches are in the best possible condition both internally and externally' under the heading of 'Just Like New', and in other copy on their website they claim that 'all our stock is as good as it can be before we sell it'. On receiving the watch it had a damaged bezel (which they had told me was being replaced - only the insert was actually replaced), scratches to the rear of… Read Full Review

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★☆☆☆☆

“Watchfinder”

Written on: 22/06/2013 by Numerus (1 review written)

Hi all, I thought it would be good to share my experience of watchfinder.co.uk as i'm sure many of you have seen their website. Anyway, part of my business consists of buying and pawning watches. We buy between 2 and 5 watches per month, all high end. I didn't want to set up my own website to sell them so I contacted them by mail. No response. A few days later I phoned but he was busy so I left a message. No response. I emailed again. No response. At this point I got fed up and forgot about… Read Full Review

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★★★★★

“Brilliant customer service & prides itself for perfection”

Written on: 17/06/2013 by GirishMalhi (1 review written)

I have always heard Swiss timing was important, but Watchfinder.co.uk team made me realise how important... They only send the limited edition Breitling Blackbird Blacksteel watch once they were 110% confident with the watch being ready for the customer. I wore the watch straight away with the correct time already set up. A brand new pre-owned watch in immaculate condition... Yes, I will be buying my future timepiece from Watchfinder.co.uk and I have already spread the word to family and… Read Full Review

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Numerus's Response to GirishMalhi's Review

Written on: 22/06/2013

Pelase dont forget that you are paying more for the watch than necessary!
Watchfinder waits for a buyer to show interest or make an offer and then contacts the seller with an even lower offer and they pocket the difference!
We found this out by making an offer on our own watches that they were selling for us. Basically they lie to you.

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Girishmalhi's reply to Numerus's Comment

Written on: 22/06/2013

I actually disagree with your comment in my instance... I got the watch for £1.5k less than any other pre-owned limited blacksteel watch online. I'm sure every situation is different and I was satisfied with my purchase to date.

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★★★★★

“The right company to deal with if you want a quality...”

Written on: 13/06/2013 by Flyingfool (1 review written)

I have nothing but praise for Watchfinder, from beginning to end their communications were spot on and nothing was too much trouble for them. Full marks must go to the advisor whose advice was most welcome. The presentation of my particular Seamaster was immaculate, all paperwork and a watch that appeared brand new - my thanks to all concerned with this relatively small oreder1… Read Full Review

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★☆☆☆☆

“Waste of time company”

Written on: 01/05/2013 by CharlesCharrington (1 review written)

Didn't stick to what was said and agreed. Waste of my time and money, didn't even get back to me when i made a complaint. Take your business elsewhere! Being a watch collector i have dealt with literally 100's of companies, even ones you would be very dubious about (Hong Kong) and this is by far the worst watch company i have ever dealt with. Seriously take your money to a company that deserves it… Read Full Review

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Stevegolf's Response to CharlesCharrington's Review

Written on: 08/06/2013

I have brought 3 rolex's from watchfinder and they offer great customer service etc.

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Charlescharrington's reply to Stevegolf's Comment

Written on: 11/06/2013

This is my review therefore it doesnt matter what your experience was, i am expressing mine as it was the worst company i have ever dealt with. If your opinion differs then write your own review.

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★★★☆☆

“Good but could do better”

Written on: 26/03/2013 by glenivison (1 review written)

They sold my Breitling watch after just 2 weeks. However they charged me £60 as they claimed a link from bracelet was missing which I do not know how this happened as all unused links went in box. I did part exchange with a Cartier watch though this was returned as leather strap was split. They did refund money quickly. To improve I think Watchfinder need to give more detail on watches they are selling perhaps grading the watch by the state it is in. This will be reflected in the price… Read Full Review

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★☆☆☆☆

“Bad service, wrong, demaged product”

Written on: 11/03/2013

I ordered a watchwinder Orbita Futura single. First I got wrong information about the modes of payment. I got my order, the Orbita Futura Single watchwinder. It is a very-very poor quality, and the winder is defective too! The winder is extremely loud, the wood box is damaged, worn, corrugated! No one may be placed on! But if I would send return the winder, it is an extrem great care and cost. Is it a magic circle, if I will keep the product, I will have a very expensive scrap quality, what i… Read Full Review

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★★★★★

“Excellent all round service”

Written on: 04/02/2013 by mca155 (1 review written)

I purchased a nearly new 42mm black dial Omega Plant Ocean. The packaging was excellent and just what I would have expected. The watch is exactly as described - effectively brand new and completely unmarked. I was impressed with all the team at Watchfinder who were very professional and helpful handing the transaction and answering my many questions especially Tom Holland who dealt with my order. I would not hesitate recommending them and hope to purchase another used Omega from them in the… Read Full Review

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★★★★★

“Old fashioned service through new technology”

Written on: 04/02/2013

I have purchased several watches from Watchfinder and been satisfied with the service. I trust that their goods are quality and genuine. Reality is rarely perfect and when there has been a problem all of my communications have been dealt with politely and the outcome has been resolved to my satisfaction. I recommend them to friends and will use them again… Read Full Review

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★☆☆☆☆

“Tried to sell a Omega Constellation”

Written on: 16/01/2013 by peregrine305 (1 review written)

Tried two or three times over 6 months to sell my unused Omega Constellation they reply only by e-mails no calls from them,they quoted different prices each time (getting lower) the quote was really low and with a bit of ringing round to my local jewller I got twice the price,Not impressed with this company anybody can try to nick your watch but we need fair dealers… Read Full Review

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Lloyda's Response to peregrine305's Review

Written on: 17/01/2013

Hi Peregrine305,

There is a telephone number listed clearly on the website. If you wanted to talk to an advisor about the quotes all you needed to do was pick up the phone.

With respect to the money offered our commission service allows you, or anyone else selling a watch, to set the price yourself and use our website to sell the watch. If you are still looking to sell the watch please email jo@watchfinder.co.uk and she will go through the commission process with you.

Best Regards
Matthew Bowling
Director
matt@watchfinder.co.uk
01622 621801

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