The Folding Sliding Door Company Reviews - www.foldingslidingdoors.com

★★★★☆
3.8 / 5
70% of users recommend this
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The Folding Sliding Door Company www.foldingslidingdoors.com

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Latest Reviews

★★★★★

“what a great product!!!”

Written on: 29/08/2014

We are so pleased with them!!we now have a nice space for the kids to play and the doors really bring the outside in! Thanks again for a great product!will be recommending! … Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 07/08/2014 by CmpaN (1 review written)

Doors look nice but are a bit cumbersome to slide about and eventually got 'sticky'. I contacted the company. It is £300 for a call out. Hefty but I assumed that it would be worth it. I had to upload photos of the doors onto the website so the engineers could 'visualise' the problem ahead of the call. I was then given 12 hours notice of the visit. Seemed too good to be true and it was. In the event, the engineer did not turn up as he was half way across the other side of the country. He did… Read Full Review

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★★★☆☆

“Good Product - Could be Better”

Written on: 26/07/2014 by Pranavc60 (1 review written)

We are on our 3rd set of doors from this company. Which is a recommendation in itself. Our house is all hard wood windows and doors so these folding doors fit in well. The opening action works well and there are new locks, which seem more substantial than the old ones. Where this company doesn't get 5 stars is in its service back-up. The latest doors have a gap from new where you can see light through. Wood is a "living" thing, so I guess I can't be too critical of this. However it takes a… Read Full Review

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★★★★☆

“Elegant finish to our new kitchen”

Written on: 17/07/2014 by KathrynTeddington (1 review written)

We are delighted with our stylish new doors, a configuration of three very large doors with a glazed and mullioned triangular gable above. I was initially disappointed that the mullions on the gable did not exactly match the alignment of the door frames below. But our Victorian house is rather crooked and the renovation/extension has been all about trying to square things off. The fitters did the best possible job they could have done and now we don't notice that small discrepancy at all. The… Read Full Review

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★★★★★

“200 Plus Installs Later!”

Written on: 22/06/2014 by Openspacedoorsltd (1 review written)

Used this company for over 10 years, had 200 plus sets installed by them. They always get the job done and leave my customers happy! If ever there are niggles, they are back to sort it without fuss… Read Full Review

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★☆☆☆☆

“Beware; terrible service and aggressive tactics”

Written on: 20/06/2014 by PhilWagner (1 review written)

I have had the mis fortune to use Folding Sliding Door Company recently to install aluminium sliding doors. Smooth sales pitch but a catalogue of poor service, mistakes and shoddy customer service. I made the mistake of paying in full in advance of installation so they are not interested in my complaint. Should have set off warning bells.. The site survey was wrong, undertaken by the company, doors wrong size so could not be fitted, old doors removed, I was left with a hole in the wall so I… Read Full Review

Smbellare's Response to PhilWagner's Review

Written on: 27/06/2014

Phil, I am interested in your review. I am currently involved with talks with this company in getting a folding door from them. He says that their doors are far superior than Origin Doors in terms of hardware and quality. I am really stuck between them and Origin. Can you tell me your thoughts as there are very good reviews on this site about them but a few bad ones too. I am stuck on making a decision. Help!!!!

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★★★★★

“Now even better!”

Written on: 09/05/2014 by KRoberts (1 review written)

This is the 3rd set of folding doors from this company (different locations). The first set took all day for their installers to fit. Even then they left a gap you could see light through! Now, some 10 years later, they've got it sorted - practice makes perfect. The installers have clearly gone through a course of customer care (or they've realised it's the way to get tips...) They were friendly, helpful and more than happy to explain their product thoroughly (they got tips) The doors have… Read Full Review

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★★★★★

“Consistantly Excellent”

Written on: 07/05/2014 by 102Interiors (1 review written)

I'm a kitchen and bathroom designer working in London. We build on average 5 kitchen extensions each year and I use The Folding Sliding Door Company in over 80% of my developments. Their surveyors are knowledgeable and proactive in working with the team on site. Their sales force are informative and all steps of the process are straight forward. The installation teams are efficient and experienced. But not only are the people fantastic to work with the doors are fabulous too!… Read Full Review

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★★★★★

“Changed my home completely ”

Written on: 28/03/2014 by CharlieMike (1 review written)

We have recently had installed in our home a 5 panel aluminium set of doors from The Folding Sliding Door Company and I feel compelled to share my thoughts. Our home isn't the biggest and seems so much smaller as our family has increased. We wanted to find a way to make the best of our house without having to move, we love it here. I looked into replacing our old door and window with a sliding patio door until a friend recommended FSD and their bi folding doors so we could make use of the full… Read Full Review

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★★☆☆☆

“Warranty isn't what it seems!”

Written on: 27/02/2014 by Carver330 (1 review written)

I've had my sliding doors for a few years now and bits and pieces had broken but nothing major. When I bought the doors I was told by the person in the showroom that they were covered by a 10 year warranty. However, when I asked for these minor repairs, around 6 years after installation, I was told the warranty was of a 'sliding scale'. To cut a long story short I had to pay a flat fee of £150 for the service, in advance. When two men came to do the service they were here for less than… Read Full Review

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★★★★★

“Great job, great doors, great fitting!”

Written on: 13/02/2014 by Tringaling (1 review written)

We recently had a set of folding sliding doors fitted to our kitchen. 4 panels including a traffic door. Fitting was very straightforward, done in half a day. Fitter was friendly and professional. Quality of finish is excellent. The doors have made a huge improvement to the property. So much better to have a hinged traffic door than the previous heavy sliding door. And the 'outdoor room' feel when the doors are fully open is fantastic. All in all we could not be happier, with the… Read Full Review

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★★★★★

“Fantastic Service from Dormansland, Surrey”

Written on: 20/12/2013 by MartynCogan (1 review written)

We recently had 2 sets of bi-folding doors installed by The Folding Sliding Door Company. 1 set of 4 doors folding to the right and one set with a traffic door. I have to say, we spent many months trying to choose which company to go with, but the service we have received by the fitters has been amazing! Both guys are awesome and know exactly what they are doing. Extremely trust worthy to leave in your home. You will not regret choosing FSD for your bi-fold doors, especially if you… Read Full Review

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★★★★★

“Service option hugely appreciated”

Written on: 29/10/2013 by willhalsey (1 review written)

I received superb service from the Folding Sliding Door company today and feel credit should be given when it's due. Some background: we bought our house three years ago with a conservatory and sliding door set that was put in by the previous owner. The doors have never quite worked as we would have liked and we've been meaning to sort them out for ages. Our builders had a look at them and suggested contacting the original supplier and I'm so glad we did. From the first phone call, the… Read Full Review

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★★★★★

“Great Service provided”

Written on: 19/08/2013

We ordered one of their standard folding sliding doors, and it was delivered and fitted with a great service. whenever i have had a question about their product they have answered it providing technical details and advice with no issues. great after sales assistance and the product is great. The doors run on a raised track which means they dont get dirt trapped underneath the mechanism is really smooth and the adjustments for them have been easy. the units look great and I am really pleased… Read Full Review

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★★☆☆☆

“Folding Sliding Disaster”

Written on: 16/05/2013

FSD were recommended by our builder who said they had a reasonable, 'mid-range' product with good service. Everything was going very well with our door order and I was genuinely impressed with the quality of the service. Until there were problems. You really need amazing service when there are problems with your order. And this is where FSD fail. Epically. The doors were sent out with the wrong screws. This meant that the external door plate couldn't be attached and the door couldn't be… Read Full Review

Alangeorgepartridge's Comment

Written on: 24/09/2013

After-sale service virtually non existent - would recommend that you DO NOT FIT YOUR OWN, however experienced and expert at such work (I am) they will blame the fitter for leaking seals, distorted styles etc. Water WILL leak into the track and as there are no end caps or drainage channels they WILL leak into the structure at each end of the track - probably never noticed by ground floor users, but a disaster for use at 1st floor levels like mine where water is leaking into the timber frame and appearing on the floor below! Hey - my fault - 35 years as a qualified expert builder, site agent etc.

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★★★★★

“Broken part replaced double quick”

Written on: 27/03/2013

Sunday afternoon with guests round, one tried to open the doors using the wrong handle, designed for pulling, not twisting - result: embarrassing breakage. Ring company on Monday morning to see if handle can be replaced - very helpful lady discusses the part (fitted 6 years ago), checks our original purchase details, says she'll confirm the actual part before sending one in the post. Wednesday morning, correct part arrives, and is fitted easily in 15 mins, bringing the doors back to normal… Read Full Review

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★★★★★

“The showpiece in our New Extension”

Written on: 14/03/2013 by StarBC (1 review written)

From the initial response by their staff, and a detailed discussion with [name removed], we knew we need look no further. We took the opportunity to visit their showroom in Bradford which reinforced our decision to use this company They offered a complete one stop shop surveying and installation, always efficient and delivered on every promise Install date came and the weather was terrible which was an initial worry - slowed them down a little but the job was complete to a superb standard… Read Full Review

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★★★★★

“Fantastic doors just what we wanted.”

Written on: 13/03/2013 by Stewart1098 (1 review written)

What can I say,we searched the Internet looking for a company who could offer the supply and installation we chose the Folding Sliding door company because the website was informative and detailed clearly the doors we required we were torn between timber and PVC but eventually after technical discussion with the sales guys we opted for Aluminium with a grey metallic finish. The installation was carried out by the company and to date the doors have given us great pleasure whether open or closed… Read Full Review

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★☆☆☆☆

“folding sliding door company bradfofd”

Written on: 31/01/2013

doors were fitted 3rd november fault in bottom track reported 5th november it is now the 31st jan and still no sign of it being sorted beware of this company… Read Full Review

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★★★★★

“Best investment I ever made!”

Written on: 10/01/2013 by Rachel68 (1 review written)

Simple and straight to the point - I LOVE these doors! I bought the aluminium with the timber cover inside and am so glad I spent the extra money - they look lovely and all my friends are very jealous! Keep up the good work - I cant praise them enough All I need to do now is get hubby to finish the garden so I have something other than a building site to look out of them at!… Read Full Review

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